So I have my G2X insured and this is my bad experience trying to get it replaced. I dropped it and cracked the screen so I started switching back and forth between that and this flip phone I have. I basically used the G2X when I was driving so I could listen to Pandora. On July 11th I took my sim card out of my G2X and put it in my flip phone. My G2X was stolen that evening but I had my sim card in my flip phone so I thought no big deal. I'll make the insurance claim as soon as I can. So thats what I did. I try to make the 1st claim on the 18th but I couldn't finish it because I had not filed a police report yet. So I do that but then they tell me I gave them the incorrect date of the last time the G2X was used-24 hold for that. So I get that straightened out. They send me a few forms to send back. I send them back and they say there is a problem with the documents so they put another 24 hour hold on the claim. That's two. And they wont tell me whats wrong with the paperwork. So I call back the next day and they say that I filed the claim but I had my sim card in a different phone when my G2X was stolen so the G2X is not covered. I have called about 7 times trying to get it straighten out and no one will help so now I'm out of a G2X.
Just thought I'd share.
I never had to hand in a police report or a sim card. After dropping my phone and cracking it, I just entered the info online at their website. My new phone arrived the next day.
They have me the run around for 10 days before I got a replacement on my phone...
Sent from my LG-P999 using XDA Premium App
I've called them twice because, using two phones, I wanted to make sure I would be covered no matter which phone I was using. I can't figure out how or why, but the answer I kept being given was that whatever phone had the sim card at time of loss was the one that was covered. The implication being that IT IS ALL ABOUT WHICH PHONE THE SIM CARD IS IN. And that they can tell.
Again I don't know how it works in action. I'm still not confident I would be covered if I lost either my Sensation or my G2X.
I don't see why it matters if the phone had a SIM card in it or not. You aren't warranting the SIM card. If the phone was broke or stolen, the phone was broke or stolen (period).
Phone broke, using a backup, then it got stolen.
Just keep on them. Insurance companies try to get out of paying all the time.
My phone was stolen on a Sunday and I had a replacement on Monday morning - all I had to do was fill out a claim form. I had no problems with Asurion and they were very helpful.
ickster said:
I've called them twice because, using two phones, I wanted to make sure I would be covered no matter which phone I was using. I can't figure out how or why, but the answer I kept being given was that whatever phone had the sim card at time of loss was the one that was covered. The implication being that IT IS ALL ABOUT WHICH PHONE THE SIM CARD IS IN. And that they can tell.
Again I don't know how it works in action. I'm still not confident I would be covered if I lost either my Sensation or my G2X.
Click to expand...
Click to collapse
I was told (for what that is worth) is the plan only covers one phone and that you need a policy for each phone you want covered. I told my wife to be careful. : )
jcbofkc said:
I was told (for what that is worth) is the plan only covers one phone and that you need a policy for each phone you want covered. I told my wife to be careful. : )
Click to expand...
Click to collapse
No I called specifically the 2nd time to make sure that wasn't the case. As I told the girl, if there will be any questions, it will be when I make a claim. That's how I roll. And she seemed very confident when she assured me it was the phone in use WITH THE SIM CARD that was covered. And I specifically said, "And by definition the phone that isn't being used, because it is being stored and presumably not at risk, doesn't need to be covered"
As I said, This was my whole point in calling.
But now I may have to call about it a third time.
Same problem as o.p. except the thief stole my hd2 and left the sim card so I still used it and they wouldn't give me a new phone so I canceled there Insurance what's the point of paying 7 bucks a Month if they wont even cover it if its stolen
Sent from a guy living in a van down by the river
A little advice. Never say its stolen, always say you lost it. Otherwise police report and bs.
You can actually sell your g2x on craigslist, call assurion, use 130 $ out of the 300+ you made, tell them you lost your g2x. Bam next day or 2 you got a new g2x and made profit....
Never done that I promise...lol.
smashpunks said:
A little advice. Never say its stolen, always say you lost it. Otherwise police report and bs.
You can actually sell your g2x on craigslist, call assurion, use 130 $ out of the 300+ you made, tell them you lost your g2x. Bam next day or 2 you got a new g2x and made profit....
Never done that I promise...lol.
Click to expand...
Click to collapse
Is it really a profit though considering how much a month u give them for the insurance
Sent from a guy living in a van down by the river
jriv said:
Is it really a profit though considering how much a month u give them for the insurance
Sent from a guy living in a van down by the river
Click to expand...
Click to collapse
Well 7 x 12 = 84 bucks only. Do that twice a year @ 150 profit each equaling 300. 300 - 84 = 216$..... And a new phone..
Yea worth it..
That was at least hoa much you can profit.. Selling @ 280$ each.
But the deductible to isn't that like 150 so that pus the 84 so total cost is 234 fifty bucks profit isn't worth all the asirion b.s. to me
Sent from a guy living in a van down by the river
I am going to call the tmobile and asurion corporate offices and see what I can get done.
jriv said:
Same problem as o.p. except the thief stole my hd2 and left the sim card so I still used it and they wouldn't give me a new phone so I canceled there Insurance what's the point of paying 7 bucks a Month if they wont even cover it if its stolen
Sent from a guy living in a van down by the river
Click to expand...
Click to collapse
I would suggest stop living in a van down by the river. That is a high crime area.
Asurion covers your line is service, not necessarily a particular phone. Since your line was using a different phone when your G2x was stolen, it was no longer covered by Asurion. If you had filed a claim after it was damaged and then it was stolen, you would have been okay with Asurion.
Sent from my LG-P999 using XDA Premium App
smashpunks said:
A little advice. Never say its stolen, always say you lost it. Otherwise police report and bs.
You can actually sell your g2x on craigslist, call assurion, use 130 $ out of the 300+ you made, tell them you lost your g2x. Bam next day or 2 you got a new g2x and made profit....
Never done that I promise...lol.
Click to expand...
Click to collapse
Wouldn't they shut down the IMEI number so it couldn't be used going forward? Basically you sell a guy a phone for $300 and he can use for a few days, then it gets shut off?
Pretty sure you can go to federal pound me in the arse prison for insurance fraud...justy sayin'.
Beggars1923 said:
Pretty sure you can go to federal pound me in the arse prison for insurance fraud...justy sayin'.
Click to expand...
Click to collapse
uh oh......
Related
I brought this mytouch off Craigslist by trading with my G2. The phone is starting some problems as with not turning the screen on when after a phone call and I got the bad screen on it.
Now I don't know if this phone is stolen or not or the person got it from the insurance by claiming Its lost.
Now do you think T-Mobile will exchnage it? I can't deal with the screen not turning on anymore so yeah.
Sent from my HTC Glacier using XDA App
I am sure this is the reason the owner sold it in first place, I bet the person gave you lame story about how he changed carrier or got it as gift or some BS and he already has something lol so he didn't need it.
This is why I warn folks about buying jack from eBay or Craigslist when first batch came out month ago that means alot of inferior device that shouldn't have passed QC got though. Your best bet is going via HTC device warranty as TMo itself will not honor yours as they have no proof of this device was valid transaction linked to your account. Also the remorse period is only though TMo not by 3rd party individuals.
Thanks for the reply Mr.HKM, He told me he had 2 of these and he wanted to get rid of it so I'm guessing he used the insurance company to get another by saying it was lost.
Is it worth a shot with T-Mobile? or Should I call up HTC tomrrow and see what they can do? The thing is, I don't want to be left phoneless though, that's the only thing that's going to be bad for me.
Would my best bet be selling it back on Craigslist and getting another one?
I bought my HD2 off craigslist and transfered my insurance to it by calling tmo and asking them if I could. It was originally the insurance I had on my touch pro 2. My nexus one was insured by that other company.
I never had to use it on the hd2 so I don't know how that would work. After I bought the MT4G I had the guy at the store transfer my insurance to it.
Its worth a shot calling tmo. From my experience they are wing willing to work with you.
Sent from my HTC Glacier using XDA App
Maybe prick got it buy one get one free though adding family members with contract. Best place to buy it now is though TMo as like you I also considered buying it via CL/eBay but after I saw the rate of bad display, ffc, creaky buttons I decide it to just shall out the full $450 and get it without contract. Didn't want the hassle as I lost my HD2 and was left with dumbphone lol trust me its no fun.
Well this is what you can do just skip it all as TMo will not help you so just contact HTC rep and request RMA for it. While you are sending it go to local TMo store and get "loner" phone while its taken care of. You can contact the seller but I am sure the prick will ignore you as kid will be like its your problem now.
Update: Do as MvP77 said then first with TMo it won't hurt long as you get it taken care of if not then you become the prick and get it of your hand ASAP by selling it to someone else lol
Ugh I looked at T-Mobile website about device warranty under T-Mobile and it looks like you cannot transfer warranties from another customer. Pretty much bumed out at this point.
Should I post of on Craigslist asap and get rid of it and buy another one and risk getting a **** screen and or just keep this?
I flashed iced galicer on it and the screen comes on after a call so I'm just worried about the screen for now.
Sent from my HTC Glacier using XDA App
I have known and helped people who bought through ebay or craigslist get a replacement through T-Mo. It's not a fool proof way but it has worked for some.
First thing is hopefully you are a T-Mo customer? Then don't use the online chat, call them on the phone. Just ask for Tech support. Here is what you are trying to accomplish, you need to get your IMEI # in their system to have a chance. So since this device came out with a OTA (Over the Air update) the same day it launched it is a plus for you. If your IMEI # is not in the system you will never get the update. So when you call and get to the rep just explain to him you are having some problems with very poor battery life and your video chat is not working properly, poor signal etc. Tell him you knew there was a OTA update but you have never received it, and you want to see if this will fix your problems first before deciding on a warranty replacement. If they ask you where you got it tell them you got it from a T-Mobile Store and you bought it full price. Whatever you do don't tell them craigslist. Stay firm on you buying it in a store no matter how many times they ask. Now the above might not even come up but be prepared in case. Noe tell the tech support rep could he please make sure that your IMEI number is correct in their system as you have never received the update. Your number might be in there and it might not. Likely it is not. I had one that was wrong for a whole month from when I changed from my G2. They will ask you for your number and give it to them. If they don't find it they will try to put it in. If the IMEI number is not in their database they will tell you also and ask where you bought it. Stick to the plan. Tell them you don't know why it's not in their system all you did is buy it in their store it should be in the system and you paid full price for it it better be in the system. now I have actually had this happen on one of my early replacements. And I really did get it from a store. They finally said they could manually enter it and override the system. Now if you get this done your almost there. Tell them thank you and you will be waiting for the update and hopefully it fixes the issues if not you will call back. Wait a day or two. The call back and when you here the automated attendant say cancel. This gets you to a higher level rep. Tell the about the problems and you are disappoint that you paid full price and now you have all these problems and the OTA update did not correct them. You are loosing data connection and they stay off for long periods of time. Tell them you have already been to a store and they changed your SIM card and that you have already talked to tech support and factory master reset with them twice and they said it is defective. You said you would give it another chance but it did not get any better. Now hopefully they will process you a exchange and send it to you and then you send yours back..
I hope this help and you get a good one. If all else fails go through HTC.
xdviper said:
I brought this mytouch off Craigslist by trading with my G2. The phone is starting some problems as with not turning the screen on when after a phone call and I got the bad screen on it.
Now I don't know if this phone is stolen or not or the person got it from the insurance by claiming Its lost.
Now do you think T-Mobile will exchnage it? I can't deal with the screen not turning on anymore so yeah.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Sounds like a software bug. Try a factory reset before you do anything.
xdviper said:
I brought this mytouch off Craigslist by trading with my G2. The phone is starting some problems as with not turning the screen on when after a phone call and I got the bad screen on it.
Now I don't know if this phone is stolen or not or the person got it from the insurance by claiming Its lost.
Now do you think T-Mobile will exchnage it? I can't deal with the screen not turning on anymore so yeah.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
I've bought a few different phones off Craigslist and got them all exchanged through warranty. As long as its still under the manufacturers warranty they should exchange it. All they did was look up the imei to verify its still under warranty. This is my experience with T-Mob, so I don't see why you shouldn't be able to exchange it. Now, if its a stolen or lost phone, they might not. Let us know how it goes for you. Hope you get a good one.
Sent from my HTC Glacier using XDA App
This is the kind of thing of why i dont want to buy one off ebay or cl, i dont mind but i know it will be a phone i will have for a long time so id rather buy it brand new.
Trust ME
as long as you have insurance which is 5.99 a month for the php bundle then it will cover the phone...just call in do troubleshooting and hey will replace it as long as there not liquid damage or physical damage....u dont pay anything not even shipping and hanlding
Alright, I'm going to give it a shot today.
This took ne at a surprise, I went and logged on to my T-Mobile and it shows the white mytouch as my phone... so I'm guessing they already know I have a mytouch?
so alright thanks for the replies everyone. I'll call in this afternoon and see what the deal is. Thanks.
Sent from my HTC Glacier using XDA App
rodriguez27 said:
this is the kind of thing of why i dont want to buy one off ebay or cl, i dont mind but i know it will be a phone i will have for a long time so id rather buy it brand new.
Click to expand...
Click to collapse
i agree with you 100%
bobsbbq THANK you soo much for that detailed post and everyone else.
I called and told them about the screen not turning back after a phone call, and they went ahead and replaced it for me. I hope I get a good screen and one that turns on after a phone call. Thanks everyone
Told ya. Tmo customer service is excellent. I even got a watered damage G1 replaced.
Sent from my HTC Glacier using XDA App
I can't express how.much I wanna say thank you. I just hope it comes before this 3 day weekend and with the Sony screen. Thanks guys.
Sent from my HTC Glacier using XDA App
insurance is crazy 6 bucks a month thats 72 bucks a year on a phone you paid 100 bucks for
Lockeskidney said:
insurance is crazy 6 bucks a month thats 72 bucks a year on a phone you paid 100 bucks for
Click to expand...
Click to collapse
For someone like me that switches phones alot and usually pays full or close to full price the insurance its nice. It would suck if it was like sprints insurance where you gotta pay a deductible.
Sent from my HTC Glacier using XDA App
I think T-Mobile does also make you pay a deductible also. Not sure, but I do change phones a lot and not sure if insurance would cover non T-Mobile phones like the iPhone.
Sent from my HTC Glacier using XDA App
Lockeskidney not everyone sells there soul by signing 2year contract and having to pay more than its actually worth. Now lets say this as I never considered insurance. I usually buy the device without contract at full price from valid vendor now if I lose it how much is the deductible? I am sure everyone ATM here some how doing insurance fraud false claiming it as lost.
Ill give the short version... preordered on the 15th. told i'd get today. rep NEVER told me i needed to sign some email for verification. Email was sent to some god awful old address i dont even use. all that was offered was a $10 credit. Ive been w/ tmobile since like 02' and thats the best they can do??. call back and he can give a free month but only if i extend for 2 yrs....no thanks. So now i have to go to the store tomorrow and wait another day to get the phone. Oh ya btw i dropped my current phone in the toilet and it doesnt work so i have no phone @ the moment. im so livid I cant even see straight...... seriously considering another carrier just off of principle alone..
Call and talk to customer retention... They'll do much better.
Sent from my HTC Glacier using XDA App
both offers WERE from retention...i thought they could do much better as well.
Wait, what email? I received no email. Did you get tracking info?
Retention's not doing deals like they used to. I got a G2 from them for $249 with 16 months left on my contract. For the G2X they (mutiple agents) told me if I wanted to go to VZW, maybe I should. My average bill per month for the past 12 months is $350ish because of international roaming. Once the AT&T deal closes I'm going to take their advice and move back to VZW. By then, VZW will have LTE well implemented and a dual-core Android worldphone. With high-value post paid customer gone, T-Mobile can focus all thier attention on $29 per month prepaid customers which, based on CSR attitude, is what they'd prefer.
They did the 249 for me on 2 g2x. I was at the sprint store.
I would of had a deposit on sprint. So it evened out.
Sent from my GT-I9000 using XDA Premium App
ikarma said:
Wait, what email? I received no email. Did you get tracking info?
Click to expand...
Click to collapse
it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
BarryH_GEG said:
Retention's not doing deals like they used to....... cont'd
Click to expand...
Click to collapse
it seems like your right. I mean lets be serious. they KNOW i want the phone. hell I already bought accesorries for it so ya I am going to get it. its just how they went about the whole thing was so wrong i could not believe i was speaking with tmobile. The last guy who offered the free month w/ 2yr extension @ one point said " what do you want us to do?" and not in a helpful way. Like a "we dont care if you cancel;good riddance" kind of way. im still in shock over the whole thing. But its like im trapped. either shake this off and get the phone or go with another carrier, get charged an ETF for breaking contract then getting a higher bill with AT&T, sprint ,etc.
I had a $400 flexpay available which I took... There was on ONLINE form which required me to type in my name.
The only email I got was that my payment went through and it shipped.
Mine said it was supposed to be here Monday so I sold my N1 online. I called last night because it hadn't arrived nor had UPS showed it was even shipped. The lady on the phone told me that online orders were "pre-orders" and the phone wasn't even supposed to ship until Wednesday. I had her and her manager go to the website and tell me where, anywhere, did it say a preorder. I also said people were getting them already and they "assured" me that no one was getting them yet.
I actually had the supervisor cancel the order because I said I'd rather pick it up Wednesday rather then have it ship Wednesday. 20 minutes after I got off the phone, UPS showed it was picked up and scheduled for next day delivery. So I don't even know if they cancelled it or just got it shipped.
Just cancel it and pick one up at the store tomorrow. At this point it isn't even worth fighting with them to get it shipped. I ordered mine Friday with standard shipping and I just got mine a few minutes ago.
Customer retention did me right on today. To make a long story short I have had problems with my Vibrant since day one back in July. From the GPS to the freezing and reboots. T-Mobile has sent me 5 Vibrants since August and when I called on today I asked to speak with a manager. I told them I would like to cancel my account because I spent $500 on a phone and they have done nothing to fix it for me. I told them I tried every GPS fix known to man but none of them worked to my standards. I play golf and use Skydroid so I need the GPS to be pretty damn accurate. It worked fine on my N1 and MyTouch 3g. She then said "I can give you a $200 credit if you upgrade your device." I told her if she looked at my account I haven't been under contract with them for 3 years and have purchased my last 4 devices off contract so what makes you think I want to sign a 2 year contract now with this AT&T merger looming around. She asked me how they could keep me as a customer and I asked her what the value of my used Vibrant was. She told me $354. I then said, "the only way I will remain a T-Mobile customer is if they buy my Vibrant back for $354 and I purchase a G2x off contact for the difference". She put me on hold for 5 minutes and came back and said they would be willing to do that and would ship my G2x tomorrow and after I receive it I have 7 days to return my Vibrant. She even asked me if I would like to pay for the G2x right now or just add the cost to my bill. I chose to pay it now and should have a G2x in my hand by Friday for less than what people are paying to upgrade. Big deal, my Vibrant is gone but I got two cores of goodness for a little over $150 off contract.
Ask for a rep to come bring you a phone immediately. That's how you only paid $100 for the phone with no contract right?
Sent from my LG-P999 using XDA App
jrwingate6 said:
Customer retention did me right on today. To make a long story short I have had problems with my Vibrant since day one back in July. From the GPS to the freezing and reboots. T-Mobile has sent me 5 Vibrants since August and when I called on today I asked to speak with a manager. I told them I would like to cancel my account because I spent $500 on a phone and they have done nothing to fix it for me. I told them I tried every GPS fix known to man but none of them worked to my standards. I play golf and use Skydroid so I need the GPS to be pretty damn accurate. It worked fine on my MyTouch 3g. She then said "I can give you a $200 credit if you upgrade your device." I told her if she looked at my account I haven't been under contract with them for 3 years and have purchased my last 4 devices off contract so what makes you think I want to sign a 2 year contract now with this AT&T merger looming around. She asked me how they could keep me as a customer and I asked her what the value of my used Vibrant was. She told me $354. I then said, "the only way I will remain a T-Mobile customer is if they buy my Vibrant back for $354 and I purchase a G2x off contact for the difference". She put me on hold for 5 minutes and came back and said they would be willing to do that and would ship my G2x tomorrow and after I receive it I have 7 days to return my Vibrant. She even asked me if I would like to pay for the G2x right now or just add the cost to my bill. I chose to pay it now and should have a G2x in my hand by Friday for less than what people are paying to upgrade. Big deal, my Vibrant is gone but I got two cores of goodness for a little over $150 off contract.
Click to expand...
Click to collapse
Awesome. This is what retention is meant for. You had a real serious legitimate issue and were considering cancelling. The people that are saying retention isn't doing what they used to are likely people that threaten to cancel whenever they want to get something. T-Mobile sees your history and how often you talk to retention or get deals from them. Eventually they will just call your bluff.
uploder said:
it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
Click to expand...
Click to collapse
Blame your state. That's why this is in place. What other carrier lets you split your phone up in payments? I'll go with.... none. It was their fault for not checking the email addy but come on it is only one more day.
Sent from my HTC Glacier using XDA Premium App
BarryH_GEG said:
Retention's not doing deals like they used to. I got a G2 from them for $249 with 16 months left on my contract. For the G2X they (mutiple agents) told me if I wanted to go to VZW, maybe I should. My average bill per month for the past 12 months is $350ish because of international roaming. Once the AT&T deal closes I'm going to take their advice and move back to VZW. By then, VZW will have LTE well implemented and a dual-core Android worldphone. With high-value post paid customer gone, T-Mobile can focus all thier attention on $29 per month prepaid customers which, based on CSR attitude, is what they'd prefer.
Click to expand...
Click to collapse
That's the full discounted price of the phone, so sounds like a good deal they gave you, but they should never had told u to go back to VZW, they should have went thru the bill and lowered it and also gave you an unlock code for your current phone so when you roam internationally you can just grab a pre-paid sim from where ever you are for way cheaper prices.
jimbo831 said:
Awesome. This is what retention is meant for. You had a real serious legitimate issue and were considering cancelling. The people that are saying retention isn't doing what they used to are likely people that threaten to cancel whenever they want to get something. T-Mobile sees your history and how often you talk to retention or get deals from them. Eventually they will just call your bluff.
Click to expand...
Click to collapse
i completely agree however im not one of those people who call and complain for every little issue. truth is ive NEVER had an issue with tmobile until this happened. 1st time ever threatening to cancel and 1st time speaking w/ retention.
sk337sk337 said:
but come on it is only one more day.
Sent from my HTC Glacier using XDA Premium App
Click to expand...
Click to collapse
the only reason its an issue is because i have no phone @ the moment. (see 1st post) so in the rare case that there was an emergency and I needed a phone id be screwed.If i did still have a phone i'd be annoyed but would have just took it for what it is. A retarded mixup on their part. Which is what im doing
uploder said:
i completely agree however im not one of those people who call and complain for every little issue. truth is ive NEVER had an issue with tmobile until this happened. 1st time ever threatening to cancel and 1st time speaking w/ retention.
Click to expand...
Click to collapse
I definitely wasn't calling you out specifically, more just a general statement, or if anyone specifically it was Barry that said they aren't doing what they used to.
Regarding your situation, if they offered you a free month, that is usually the most retention will give as far as financial credits, and it will always require a 2 year contract from my experience (in customer care, not as a customer threatening to cancel).
You really want to go to some crap company over a couple days, when you are the one who ruined your other phone?? And if you are buying this, I am sure you can afford to spend $20 for a prepaid at walmart to give you the basic functionality that is essential. Geesh
uploder said:
it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
Click to expand...
Click to collapse
I was still in contract with 10 months to go for a full upgrade. When I called, I asked about the upgrade. When the CSR told me I didn't qualify for the upgrade I immediately asked how much it would be just to cancel the service. She said "$200" and my reply to her was "Thats it? I may as well just do that then." She right away offered me a full upgrade.
I too had to go along with the electronic signature but my CSR was nice enough to ask me what email to send it to and let me know when it was coming. I feel for you, man. It's a shame that most companies are straying away from quality customer service, especially with consumers that have been long term with the company. I guarantee if you were a new customer, they would have bent over backwards for you.
uploder said:
the only reason its an issue is because i have no phone @ the moment. (see 1st post) so in the rare case that there was an emergency and I needed a phone id be screwed.If i did still have a phone i'd be annoyed but would have just took it for what it is. A retarded mixup on their part. Which is what im doing
Click to expand...
Click to collapse
How have you been with tmo that long and don't have a phone laying around? I have at least 3 that I could dig up and throw a sim in.
Sent from my LG-P999 using XDA App
I need some advice peeps. I thought I lost my new charge couldn't find it for two days, took a rafting trip and hadn't seen it since. I fig it for gone down the river. I made a claim with asurion and the new phone came ystdy, in the meantime I found my phone buried under my seat in my truck. I charged it and powered it up to discover that it is still working as of today even after I made the claim thru asurion a few days ago. Now I have an extra phone. Is it illegal or does anyone know if I can sell one of the two phones. I figured my original would be flagged with a bad ESN? What should I do, I thought about giving one to my brother but don't want to get him in trouble or think I ran a scam. I did have to pay 99 dollars for the replacement, help???? WWYD???
juddrock said:
I need some advice peeps. I thought I lost my new charge couldn't find it for two days, took a rafting trip and hadn't seen it since. I fig it for gone down the river. I made a claim with asurion and the new phone came ystdy, in the meantime I found my phone buried under my seat in my truck. I charged it and powered it up to discover that it is still working as of today even after I made the claim thru asurion a few days ago. Now I have an extra phone. Is it illegal or does anyone know if I can sell one of the two phones. I figured my original would be flagged with a bad ESN? What should I do, I thought about giving one to my brother but don't want to get him in trouble or think I ran a scam. I did have to pay 99 dollars for the replacement, help???? WWYD???
Click to expand...
Click to collapse
It happens. In the previous days, your ESN (which is 'burned' into the SOC) would be trashed when you activate the new phone. Today, though, since LTE phones are now SIM based, a new SIM might activate the old phone just fine. It's possible, though, that the claim trashed the IMEI, but there's no way to tell without talking directly to Verizon.
Keeping it constitutes insurance fraud, and yes, that's illegal. The right thing to do, legally and ethically, is to call Asurion and tell them you found your original phone. They'll probably send you a box and tell you to ship one of the phones back.
If you are still using the phone you lost you can.still sell the new one.you got in the same thing happen to me
Sent from my GT-P1000 using XDA Premium App
Falcyn said:
Keeping it constitutes insurance fraud, and yes, that's illegal. The right thing to do, legally and ethically, is to call Asurion and tell them you found your original phone. They'll probably send you a box and tell you to ship one of the phones back.
Click to expand...
Click to collapse
Technically is it Fraud? I'm just asking not saying it's not indeed. That's why I posted because I'm torn. I've paid on insurance for at least the last 5 years and never made a claim @ almost 7 dollars a month for insurance. I needed my phone ASAP and made the claim. Did I overreact, maybe, but now I forked our 99 dollars plus close to half a grand that I've paid insurance over the last 5 years. Honest mistake now I have two phones. If its not illegal I wouldn't mind just letting my brother have the phone or maybe keep it as a spare etc.. IDK really??
Its insurance fraud plain and simple...the right thing to do is call them and telthen you found it
Sent from my SCH-I500 using XDA Premium App
Actually, it's not fraud, since he believed the phone was lost and made the claim in good faith.
Fraud is a very strict legal term, the primary facet of which is intent.
Now, if it was a situation like we've seen before where the phone is having problems and he didn't want to pay to get it replaced out of warranty so instead claimed it lost, then THAT would be fraud.
This kind of thing happens all the time.
I would advise against selling the phone, since that would make your motives suspect to anyone investigating the situation.
If it will activate with a fresh SIM, however, then use it as spare or give it to your brother.
AlexDeGruven said:
Actually, it's not fraud, since he believed the phone was lost and made the claim in good faith.
Fraud is a very strict legal term, the primary facet of which is intent.
Now, if it was a situation like we've seen before where the phone is having problems and he didn't want to pay to get it replaced out of warranty so instead claimed it lost, then THAT would be fraud.
This kind of thing happens all the time.
I would advise against selling the phone, since that would make your motives suspect to anyone investigating the situation.
If it will activate with a fresh SIM, however, then use it as spare or give it to your brother.
Click to expand...
Click to collapse
IDK, I really am torn, my bro's phone is junk and he's not eligible for the upgrade. If I were to take my chances should I keep the new sim in my old phone and give him my old sim in the new one or just keep the sims with the phones they are in now, or would it even matter?
juddrock said:
IDK, I really am torn, my bro's phone is junk and he's not eligible for the upgrade. If I were to take my chances should I keep the new sim in my old phone and give him my old sim in the new one or just keep the sims with the phones they are in now, or would it even matter?
Click to expand...
Click to collapse
The old sim is probably toast, anyway due to the claim.
Right now, you should be running a new SIM in your new phone. That's the one that's active on your account.
Maybe someone more familiar with the SIM activation process can chime in about a potential process.
Edit: Of course, it's also entirely possible that they burned the IMEI with the claim as well, making your old phone a very stylish and expensive MP3 player.
AlexDeGruven said:
The old sim is probably toast, anyway due to the claim.
Right now, you should be running a new SIM in your new phone. That's the one that's active on your account.
Maybe someone more familiar with the SIM activation process can chime in about a potential process.
Edit: Of course, it's also entirely possible that they burned the IMEI with the claim as well, making your old phone a very stylish and expensive MP3 player.
Click to expand...
Click to collapse
But, here's the kicker, I haven't even activated my new phone, I'm still currently using the original phone and sim, so go figure, it's not toast as of yet, should I just keep it on the DL for a month or so and see if they shut my current device down?
juddrock said:
But, here's the kicker, I haven't even activated my new phone, I'm still currently using the original phone and sim, so go figure, it's not toast as of yet, should I just keep it on the DL for a month or so and see if they shut my current device down?
Click to expand...
Click to collapse
I'm surprised they haven't burned the SIM or the IMEI. At this point, you're out of my experience range, so I don't want to say something that could cause problems.
I would be willing to bet that IMEI on the original phone has been or is in the process of being flagged as stolen/bad/whatever. Blacklisted so it cannot be activated on VZW again. It would work on a different network like Cricket if it can be flashed but it could be that it doesn't happen until the replacement is activated. I would toss the old one in a drawer or sell as a bad ESN device without a sim or use it only as a PDA on wifi at the house. If you were to sell the new one, and keep the original, when the other guy activates it and your phone stops working its going to suck. Not saying this will happen for sure, but not worth trying. I would call Verizon and ask them what will happen.
If you're worried enough about it to ask here, then just do the right thing and call them and send the replacement back.
AlexDeGruven said:
Actually, it's not fraud, since he believed the phone was lost and made the claim in good faith.
Fraud is a very strict legal term, the primary facet of which is intent.
Click to expand...
Click to collapse
You are wrong sir plain and simple.
See, ask yourself how did the OP get an insurance claim? He claimed the phone was lost or stolen (doesn't matter) and because his was lost... He filed a.claim...
Asurion claims it as a loss...and ships him out an insurance replacement...
Now, if or should he find the phone?
That phone belongs to Asurion NOT the OP. Get it?
Why does it belong to Asurion?
Read the terms and conditions of Asurion's service.
Sent from my SCH-I510 using XDA App
SigmunDroid said:
You are wrong sir plain and simple.
See, ask yourself how did the OP get an insurance claim? He claimed the phone was lost or stolen (doesn't matter) and because his was lost... He filed a.claim...
Asurion claims it as a loss...and ships him out an insurance replacement...
Now, if or should he find the phone?
That phone belongs to Asurion NOT the OP. Get it?
Why does it belong to Asurion?
Read the terms and conditions of Asurion's service.
Sent from my SCH-I510 using XDA App
Click to expand...
Click to collapse
At that point Asurion (the company, not a dude named Asurion) was done with the deal. They have no interest in the old phone. It was written off a long time ago. They report the claim to Verizon who then does their part and blacklists the IMEI/ESN so that device cannot be reused on their network. Its over. He doesn't owe Asurion anything as he paid for a service he didn't use for the longest time and finally got to use it in a manner that was completely non-fradulent and valid. The OP should do whatever he wants with the phone but I wouldn't trust it.
AlexDeGruven said:
Actually, it's not fraud, since he believed
Fraud is a very strict legal term, the primary facet of which is intent.
Click to expand...
Click to collapse
If he chooses to keep the phone now that he's found it, that's intent. He should have read his agreement with Asurion. Legally, the phone now belongs to them.
Asurion's terms clearly state for lost/stolen phones that if the phone is ever found it is required to be sent back to them.
Oh, and by the way: it's in no small part due to things like this our deductibles are so high. Remember when they were just $50? Yeah... Thanks.
Falcyn said:
Oh, and by the way: it's in no small part due to things like this our deductibles are so high. Remember when they were just $50? Yeah... Thanks.
Click to expand...
Click to collapse
That's why I don't buy insurance. A few months after getting a phone you can find a replacement for cheap enough because they released 5 newer models since then. To hell with insurance. Between the deductible and monthly premiums you technically already paid for the phone they send you. Its like a savings account that can only be used on a (now outdated) cell phone. Not exactly a bargain IMO.
jamesnmandy said:
That's why I don't buy insurance. A few months after getting a phone you can find a replacement for cheap enough because they released 5 newer models since then. To hell with insurance. Between the deductible and monthly premiums you technically already paid for the phone they send you. Its like a savings account that can only be used on a (now outdated) cell phone. Not exactly a bargain IMO.
Click to expand...
Click to collapse
Also why I don't buy it..way overpriced for what you get...full coverage insurance on a vehicle that cost 30k is around 100 to 200 a month...so like .5%. The same on a 400 dollar phone is 7 a month...about 2%...do it costs 4 times more to insure a phone than my vehicle...no thanks
Sent from my SCH-I510 using XDA Premium App
I have recovered the phone that was stolen from my daughter. It is with out it's SIM card. I was instructed to contact the insurance company. They offered up the option to return the new phone and pay a restocking fee of $20.00 for a refund of the remainder of my copay. When I reminded them that the older phone had no SIM they took back their offer and wanted me to return that phone and eat the $169.00 copay. I was not about to to just loose the money over some thief. I would have been will to work with them because we are dealing with two used phones now but to eat the whole amount is unacceptable. Then we discussed getting a new SIM and my keeping the phone as I pointed out until I recovered it and when we made our claim which was satisfied they had no reason to believe they would ever see it again. That I felt like I had fulfilled my obligations and that I had in fact payed for the phones. They did not seem to care one way or the other. So, Here are my Questions. Can a new SIM be used in the old SGS3? IF so and it is made activatable by the insurance company. How much is it worth? Or should I just keep it for a back up. Has anyone had experience with anything like this. I realize it is unusual to recover a stolen phone but this was a young teenager. I don't think her family can afford to make restitution but I can' afford to loose $169.00 and have nothing to show for it. Oh did I mention that this all happened in the span of twenty five days. I signed contract on the first. the phone was stolen on the fifth and returned to me on the twenty fifth. Help? Thoughts? eSecuritel Customer Care Group Is the insurance provider I am dealing with. I hope this explains the difference In what some are telling me. Asurion Is not known to me. I have not heard of them or it outside this forum.
They will blacklist the phone and it will not work on Verizon. You could probably flash it to prepaid and get it to work. It is bad that you are trying to be honest and getting the shaft. I would raise immortal hell until someone gave me a credit, they will eventually get tired of hearing it or you may get lucky and talk to a rep willing to do the right thing and help you. Good luck.
Sent from my SCH-I535 using xda premium
shayboe said:
I have recovered the phone that was stolen from my daughter. It is with out it's SIM card. I was instructed to contact the insurance company. They offered up the option to return the new phone and pay a restocking fee of $20.00 for a refund of the remainder of my copay. When I reminded them that the older phone had no SIM they took back their offer and wanted me to return that phone and eat the $169.00 copay. I was not about to to just loose the money over some thief. I would have been will to work with them because we are dealing with two used phones now but to eat the whole amount is unacceptable. Then we discussed getting a new SIM and my keeping the phone as I pointed out until I recovered it and when we made our claim which was satisfied they had no reason to believe they would ever see it again. That I felt like I had fulfilled my obligations and that I had in fact payed for the phones. They did not seem to care one way or the other. So, Here are my Questions. Can a new SIM be used in the old SGS3? IF so and it is made activatable by the insurance company. How much is it worth? Or should I just keep it for a back up. Has anyone had experience with anything like this. I realize it is unusual to recover a stolen phone but this was a young teenager. I don't think her family can afford to make restitution but I can' afford to loose $169.00 and have nothing to show for it. Oh did I mention that this all happened in the span of twenty five days. I signed contract on the first. the phone was stolen on the fifth and returned to me on the twenty fifth. Help? Thoughts?
Click to expand...
Click to collapse
I would keep both phones, your old phone is practical brand new. Reaction usually cost around $30, if you sign up as a second line with Verizon, they will give you a new SIM for the old phone. Or you could try to reactivate the old phone and sell the new one or vice versa. Keeping as a backup is kind of a big waist. Unless you lose it again, because the S3 going to last a long time.
shayboe said:
I have recovered the phone that was stolen from my daughter. It is with out it's SIM card. I was instructed to contact the insurance company. They offered up the option to return the new phone and pay a restocking fee of $20.00 for a refund of the remainder of my copay. When I reminded them that the older phone had no SIM they took back their offer and wanted me to return that phone and eat the $169.00 copay. I was not about to to just loose the money over some thief. I would have been will to work with them because we are dealing with two used phones now but to eat the whole amount is unacceptable. Then we discussed getting a new SIM and my keeping the phone as I pointed out until I recovered it and when we made our claim which was satisfied they had no reason to believe they would ever see it again. That I felt like I had fulfilled my obligations and that I had in fact payed for the phones. They did not seem to care one way or the other. So, Here are my Questions. Can a new SIM be used in the old SGS3? IF so and it is made activatable by the insurance company. How much is it worth? Or should I just keep it for a back up. Has anyone had experience with anything like this. I realize it is unusual to recover a stolen phone but this was a young teenager. I don't think her family can afford to make restitution but I can' afford to loose $169.00 and have nothing to show for it. Oh did I mention that this all happened in the span of twenty five days. I signed contract on the first. the phone was stolen on the fifth and returned to me on the twenty fifth. Help? Thoughts?
Click to expand...
Click to collapse
Keep your old phone and sell the "new" one. You can put an activated SIM card in your old phone even if it is blacklisted. You just can't activate a new SIM card with blacklisted phones. You should also tell asurion to go f themselves. Can't believe they're trying to screw honest people.
Sent from my Galaxy Nexus using xda premium
the esn is bad on the old phone...so its black listed from verizons network. sell it to a dev for 200 bucks or something and recoop your monies.
$169?
I have TEC with Verizon, paying $6.99/mo, which includes Asurion.
The listed deductible is $99 for a lost or stolen "Advanced Device," which includes the S3.
Confirmed by Verizon.
$169 deductible is for an iphone.
See Advanced Devices:
http://m-support.verizonwireless.com/clc/features/calling_features/equipment_protection.html
As far as the bad ESN because it was initially reported as stolen... call Verizon and they can remove it from the list. This happened with an old phone of mine. I thought that my brother in law had stolen it when we kicked him out. I called to report it stolen and about a week later I found it. So I called Verizon again and they removed it from the list.
Sent from my SCH-I535 using xda app-developers app
Even if it is on the blacklist you can use it with a working SIM card. You just can't activate a new SIM card
Sent from my Galaxy Nexus using xda premium
Confusded
Biker1 said:
$169?
I have TEC with Verizon, paying $6.99/mo, which includes Asurion.
The listed deductible is $99 for a lost or stolen "Advanced Device," which includes the S3.
Confirmed by Verizon.
$169 deductible is for an iphone.
See Advanced Devices:
I assure you that what I have services the SGS3. eSecuritel Customer Care Group Is who I am dealing with and they are charging me $10.99 per phone per month. I was told the difference would be that if there was a claim I would be able to take care of it in house instead of having to deal with mailing the phones back and forth. I was offered insurance that would have been billed through Verizon at time of signing but took this as it sounded as though it cut out some red tape.
Click to expand...
Click to collapse
shayboe said:
Biker1 said:
$169?
I have TEC with Verizon, paying $6.99/mo, which includes Asurion.
The listed deductible is $99 for a lost or stolen "Advanced Device," which includes the S3.
Confirmed by Verizon.
$169 deductible is for an iphone.
See Advanced Devices:
I assure you that what I have services the SGS3. eSecuritel Customer Care Group Is who I am dealing with and they are charging me $10.99 per phone per month. I was told the difference would be that if there was a claim I would be able to take care of it in house instead of having to deal with mailing the phones back and forth. I was offered insurance that would have been billed through Verizon at time of signing but took this as it sounded as though it cut out some red tape.
Click to expand...
Click to collapse
Never heard of eSecuritel, but doesn't sound like such a great deal, as compared to TEC with Asurion offered by Verizon.
Sounds like eSecuritel gave you a 'line'.
I've dealt with Asurion before when I was with Sprint, and received a replacement a couple of times over the years, within a day, or was it 2.
Anyway, hardly any red tape, if any at all
Click to expand...
Click to collapse
Call verizon to get the stolen phone off the bad esn list. Tell them it has been recovered. It can then be reactivated either with a new sim (on a new line) or with the old one (on the old number).
Next time buy asurion insurance from a Verizon corporate store and pay 6.99/Mo and pay a $95 deductible.
Moral: Never buy your daughter an expensive phone.
So I know this type of discussion isn't really related to developing but since this forum was basically THE Android forum for me, I would like to get the word out here. I don't want another victim like me to happen; I hope this will help any future phone buyers from falling into the trap I did. This is going to be a long story but I hope I can clear up all this confusion about used phones, so strap in!
I bought an iPhone 4S last year from a guy on Craigslist; he offered to meet at an AT&T store to verify the clean IMEI and this action alone made me go against my gut instincts, which were telling me this guy looked kind of sketch. He was a white male in his late thirties, pot belly and dressed really sloppily; also had a slight hunch. But you can't judge a book by it's cover right? His story was that this was his wife's iPhone and that he sold his own a few days ago because he wanted a Samsung Galaxy S3; the phone had one more year on-contract and came with the original box so I knew it wasn't stolen. I gave him my $400 after inspecting the phone and left. Fast-forward to this week...
The phone was given to my dad to use on AT&T a month ago; I used the phone on T-Mobile for almost a year and nothing unusual came up. Just two weeks ago, my dad started getting messages saying "This device has been blocked from network use. Please call your service provider..." Not making much of it or even feeling any panic because I was that naive, I thought to myself "no way the previous owner would call in a year later to blacklist his phone. Who would even do that?" I called AT&T and after an hour, the representative was getting annoyed and said "I'll open up a case; wait three days." Three days pass and I had no word from them; I called in again and after another hour l found out my case was closed and got transferred to the supervisor. To sum up what he said: the phone was fine on T-Mobile until it was registered in the AT&T system, the owner can block a phone years down the line because the "30 days since it's loss" translates to "30 days since it's last been used by ANYONE," and that even if I have proof I bought the phone, only the original owner can remove it from the blacklist. So wireless carrier's have this huge hole in their policy that creates victims for people who buy phones secondhand and they honestly don't give a crap because it earns them money. I asked "so there is NOTHING to protect people like me? You can't even tell the police who this guy is?" He brushed me off and told me to call the police and open up a case, even if the police do get involved though, he said their company will stay quiet.
So I ended the call, speechless and dumbfounded. Lost, confused, and frustrated, I went to the police station in my city, but it turns out I lived outside the city limits so I had to call a dispatcher in another county; after the short conversation, the dispatcher told me to wait for an officer to call. The straightforward police officer, being much more friendly and understanding than the people at AT&T told me "since the phone wasn't actually stolen, it's a civil issue; the only thing you can do is try to find this guy and take it to court. We don't get involved in these kinds of matter. I know it's tough to accept but the wireless companies just want profit and this policy that creates victims like you gets them what they want. This happens all the time and us police officers can't do anything about it. I'm sorry for your loss and I really wish I could help but this is the truth; you're left to your own devices now. Whenever you buy a phone secondhand YOU TAKE A HUGE RISK!" I'm hung-up the the phone in a better mood than I was because someone actually had sympathy for what had happened to me. Left here with just an e-mail address, I knew there was no hope of finding this guy; this person that was a criminal in a moral sense, and yet was not in a legal sense. What this guy did, the police officer said it's COMPLETELY LEGAL!
So the best I could do was go on Craigslist again and find someone who wanted a phone with a bad IMEI for parts or use overseas; I guess luck and karma were on my side and this guy quickly responded, wanting to buy the phone for $200. It turns out he worked for a company that fixes phones and ships them overseas to sell. I knew this guy, who was in his late twenties and rotund, was trained in buying phones; he brought a toothbrush, SIM card remover, and various other tools to inspect the device. I was uneasy during and after the deal; left scarred and paranoid from the previous Craigslist experience. To show how paranoid I was, I even went to a bank teller, asking him to check if the money he gave me was fake. After this ordeal, I realized that spending that extra $300 to buy a brand new phone is worth it; all this stress, mental exhaustion, and time is worth saving by putting down that extra money.
But the problem wasn't over; I bought a T-Mobile HTC One on Swappa for myself when I gave my iPhone 4S to my dad, although from a trusted seller, I knew I could not risk it anymore. Even though I know this guy's name, address, PayPal account, and had proof of purchase, I was still powerless; the wireless and insurance companies don't care about the facts. The merit of facts flies out the window and all they do is put their fingers in their ears and scream "OUR POLICY!" But I remembered during the escapade with the AT&T supervisor, he said I could have transferred the ownership of the phone. To get my facts straight, I went to T-Mobile with all the evidence I had saying I bought this phone from Swappa; I didn't bother with the bottom-feeders and went straight to the manager. Guess what he said? "We can't tap into the system and transfer ownership of a phone since it's tied to a contract. The best we can do it make a note on YOUR account that you bought this phone; this won't prevent it from being blacklisted but it will help if you decide to escalate the issue to Asurion (the insurance company)." Now I thought to myself, "would Asurion even give a damn?" The answer: NO; no they would not. They would most likely try to push the responsibility to someone else and dismiss this huge hole that creates helpless victims because their business runs on customers "losing" their phones or getting it "stolen," and then paying them to replace it.
After all this time wasted trying to get to the bottom of things, I'm left with the cold hard truth: you WILL get burned if you buy a used phone and there is NOTHING you can do about it! NOTHING! The best you can do is to take matters into your own hands and sue; the companies don't care and the police can't help! Save yourself from what has happened to me; just spend that extra $300 to buy a new phone. It's worth every penny for that extra security because this world is full of people who will take advantage of you! I can already feel my idealism fading...
yorkies88888 said:
I bought an iPhone 4S last year from a guy on Craigslist.
Click to expand...
Click to collapse
I'm sorry this happened, but you purchased the phone off of craiglist!! You should of known better a simple google search would of told you about the dangers.
That was a long read but well worth it sorry that happened to you man, But i think recommending people not buy a second hand phone is somewhat extreme not everyone is a crook and are out to get you.
Anyway glad you were able to recoup half of the money back.
I often meet with someone on the way to sell me a second-hand mobile phone, I did not bother these people.
I bought my HTC one s from a local pawn shop. It was a fido phone which I unlocked and use on Telus network. So basically as long as you buy a phone which was not on the carrier you are going to use it on, then you are completely safe right?
Could you not have still switched that iPhone back to T-Mobile?
Sent from my HTC One S using xda app-developers app
350Rocket said:
I bought my HTC one s from a local pawn shop. It was a fido phone which I unlocked and use on Telus network. So basically as long as you buy a phone which was not on the carrier you are going to use it on, then you are completely safe right?
Could you not have still switched that iPhone back to T-Mobile?
Sent from my HTC One S using xda app-developers app
Click to expand...
Click to collapse
Well the problem is that carriers in the U.S. are starting to share the same blacklist; AT&T, T-Mobile, and the other smaller wireless companies under them share the same list. Once you get blacklisted on one carrier, you're blacklisted by most now.
Thanks for the info.. glad you told.the story. I know this now heh.. sorry for what happened
Sent from my SPH-L720 using xda app-developers app
Thanks for the story.
I think it is pretty safe to buy second hand unlocked phone...
Sent via Tapatalk 2
yorkies88888 said:
Well the problem is that carriers in the U.S. are starting to share the same blacklist; AT&T, T-Mobile, and the other smaller wireless companies under them share the same list. Once you get blacklisted on one carrier, you're blacklisted by most now.
Click to expand...
Click to collapse
This applies to me as well. Without getting into too much detail: Purchased a late model android phone from Craigslist, an unlocked AT&T branded device and I use T Mobile. Fast forward until 2 weeks ago the phone would no longer make calls and gave me a specific error code which I forget now. Turns out that code meant "stolen or lost device" and it would no longer work on any US cellular networks.
Someone who isn't me was unsuccessful in changing the number that shall remain nameless in order to get the phone working again.... that is all
yorkies88888 said:
Well the problem is that carriers in the U.S. are starting to share the same blacklist; AT&T, T-Mobile, and the other smaller wireless companies under them share the same list. Once you get blacklisted on one carrier, you're blacklisted by most now.
Click to expand...
Click to collapse
Now i am living in europe, so this doesnt really bother me, yet i am still curious: what if you buy a htc one (for example) that someone had with contract, and root it? Would it still be in a blacklist? And for the iphones: does a jailbreak do the trick to get the phone going again?
Also, sorry for your experiences :/
Greets Vauvenal7
Sent from my HTC MyTouch_4G_slide
Vauvenal7 said:
Now i am living in europe, so this doesnt really bother me, yet i am still curious: what if you buy a htc one (for example) that someone had with contract, and root it? Would it still be in a blacklist? And for the iphones: does a jailbreak do the trick to get the phone going again?
Also, sorry for your experiences :/
Greets Vauvenal7
Sent from my HTC MyTouch_4G_slide
Click to expand...
Click to collapse
Nope. Software modifications won't do anything as your IMEI has been blacklisted. The only way around that is a new motherboard.
Sent from my Nexus 4 using xda app-developers app
@ yorkie8888
*Interesting read, Sorry to hear what happened, everyone else, I'm from London UK and was wondering if anyone else had experienced anything similar to yorkie here in the UK?
Sent from my Revolutionary Htc One X
Anyone know if this affects Canada the same? For example using an unlocked fido/rogers phone on Telus. Do they share a blacklist too?
Sent from my HTC One S using xda app-developers app
This I feel has to be said:
Your spent $400 on a USED iPhone?
Buying used phones entails some downsides, like not getting to claim warranty, and this blacklisting thing is really sad, but, meh, that's why we buy them cheap.
Also, I feel the lesson here is, take precautions when buying second-hand, for instance, leave the phone unused for 31+ days. Buy a bat and work out. Take incriminating photos of the seller, etc.
Anyway isn't it possible -although illegal, I know- to change your IMEI?
Seems to be "common" losing/changing it when flashing ROMs.
Sent from my GT-I9000 using XDA Premium 4 mobile app
Thanks for the info
Sent from my HTC Explorer A310e using xda app-developers app
Thanks for sharing this info.
So what is the point of someone blacklisting a phone a year later? Do they get a insurance claim or something.
I have bought used sprint phones for years, but now that I am using a phone (tmobile) with a sim card/imei it seems that you are more likely to get screwed.
Does swappa and PayPal not protect against this issue? And if not what the hell is swappa charging the customer $10/transaction for?
I am almost positive I got this same error a couple of years ago on a phone purchased directly from AT&T. It was a bad SIM card. I wasn't able to make calls or anything. They replaced the SIM and it worked. So for those who buy a used phone and get that error, check your SIM card first.
I've been buying and selling used phones for the last 2 years and never had an issue. I've don't buy off craigslist though, I stick to swappa or ebay where you have some protection via paypal. Yes you always run the risk of someone reporting the device lost/stolen after the sale, but that's why you only buy from reputable/rated sellers and skip on anything that looks too good to be true.
I'm sorry to hear you got screwed on your iphone, but I wouldn't consider your experience the norm. As for the warranty/insurance issue on your other phone, that's just how it is, do your research. The warranty only applies to the original buyer of the device (when bought through an authorized retailer). Same with insurance, you can only add it in a certain time frame when you've bought the phone from an authorized retailer.
However, some carries do have an "open enrollment" where you can add insurance to your device regardless of when/where you bought it. Verizon actually has it going on right now through Dec 2.