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So I bought a mytouch 4G from a guy on craigslist. I looked at the phone before purchasing and everything seemed to be working fine. There weren't any major scratches or anything so I went ahead with the deal. However I noticed later that day that there were some blue spots on my phone's screen. They would appear in the background whenever there was a black background or white background.
I eventually called HTC and they told me I could send the phone in and have they fix it under warranty. I sent it in and received it in about a week. I was looking forward to using my mytouch 4G again and everything looked fine when I booted it up. There weren't any more blue spots on the screen. However there was something else wrong with it, which was my phone wouldn't charge. Somehow HTC messed up the USB port and now the phone doesn't charge.
Once again I called HTC and they said they were sorry that had happened and I could send it in as soon as they got me a prepaid label. They told me it'd take a couple days to be sent to my email. So I waited a couple days and I got no prepaid label sent to my email. I called HTC again and they said they were sorry that I hadn't received my label and escalated my case to get my label sent out to me. They told me to call back in a couple more days if it didn't come in again. So I waited those couple of days and it still hadn't called in. So I called again and they said they were sorry and that I should get the label either later that day or by tomorrow.
Finally I got my label and I packaged my phone to ship out. I sent out my phone today and it'll be there by tomorrow. I'm curious as if anyone has every had an experience like mine where they had such a bad experience.
I'm surprised that it took me calling them at least 2 more times for them to send out a label that they said would take 3 days at latest. It took them at least a week, counting weekends, to send me that label. Also I don't like that I get my phone back from the repair department only to have them mess something crucial to my phone up.
Its hard when dealing with HTC directly. My experience with T-Mobile themselves has been great.
Sounds like HTC is taking note of Verizon's customer service.
Be happy they are honoring the warranty... I'm surprised they didn't make you deal with T-Mobile.
Sent from my HTC Glacier using XDA App
camalus said:
Its hard when dealing with HTC directly. My experience with T-Mobile themselves has been great.
Sounds like HTC is taking note of Verizon's customer service.
Be happy they are honoring the warranty... I'm surprised they didn't make you deal with T-Mobile.
Sent from my HTC Glacier using XDA App
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Sounds like the guy from office space, im a people person. Hahaha but just as long as they fix it and still under warranty. But what kind of email takes "days" to send? Weird
I bought the G2X on Ebay full price. I do have some backlight issues, as of now i am ok with it, i was wondering in case if the backlight bleed increases, what is my recourse, Do i contact LG or Tmobile to warranty the phone, Any ideas? Thanks.
well since you bought it ebay i would first see what their return/warranty policy is if that doesn't work i would go with LG you should at least have a year warrant on it.
Contact LG Mobile!
.....
Actually going through this right now with Live chat. going a bit slow, but moving a long.
Good luck!
Please let me know what happens because I have a similar issue. Tmibile refused to do a warranty exchange on a 3 week old phone.
Sent from my LG-P999 using XDA App
I bought my G2x through Amazonwireless and now I'm hearing that Tmobile has pulled it from their web store? I'm outside the 30 days to return to Amazon already and I don't even really know who to talk to.
Were you able to get anywhere with LG?
usajlh said:
I bought my G2x through Amazonwireless and now I'm hearing that Tmobile has pulled it from their web store? I'm outside the 30 days to return to Amazon already and I don't even really know who to talk to.
Were you able to get anywhere with LG?
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Don't fret. Sometimes they pull the device for stock and marketing reasons. If they pulled it for Qc then I damn well want a replacement or exchange for phone of equal value ie htc sensation
Sent from my LG-P999 using Tapatalk
I believe T-Mobile's Asurion covers the g2x...it doesn't matter where u bought it.because as soon as your sim card insertedand you make a few calls their system will recieve info as to which phone it is and etc.if you already have a insurance plan conjoined when u got the phone you should be good.
Sent from my LG-P999 using XDA Premium App
are any of you guys developers? or just users of the phone? i would like to hear developer opinions on this also.
So my question ia that I just got this phone from tmobile customer care over the phone. I like everything on the device so far, except the speaker volume.So I want to take advantage of the twenty day guarantee. I want to try another unit. If I call them and tell them that I don't like this unit, will they send the other unit out first our do I have to send mines back first? If I have both units on hand, I can easily compare both and decide which one to keep.
Sent from my HTC Sensation 4G using XDA Premium App
mike2518 said:
So my question ia that I just got this phone from tmobile customer care over the phone. I like everything on the device so far, except the speaker volume.So I want to take advantage of the twenty day guarantee. I want to try another unit. If I call them and tell them that I don't like this unit, will they send the other unit out first our do I have to send mines back first? If I have both units on hand, I can easily compare both and decide which one to keep.
Sent from my HTC Sensation 4G using XDA Premium App
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Not my experience. I also ordered from TMO over the phone. After 5 days my Sensation died. Took it to a store and they refused to replace it, said I had to call it in. Called and they will only replace it after receiving mine. I even have to call them again after they've received it to arrange the replacement. It's going to take over a week to get the new one.
One other thing, there seems to be a difference in how they treat new accounts and upgrades. Since mine is an upgrade this is the only option I had.
Really pisses me off. There are several ways they could handle this better. Not good service at all.
Samnada you settled for less than good treatment man.
I was on day 12 of 14 and called in about the broken power button. They told me they'd send a new one out when I called in with the tracking number for the one I'm returning. I said fine - will they overnight it? They said they dont do that. I told them they overnighted the first one (2 day ground in a one day zone but their words). I told them I need a phone and I would be cancelling service if that's how it would work. She got with a supervisor and agreed to ship me one and that i'd return the other when I got the replacement or Id eat the cost of the second. She made sure to mention this was a special allowance for me and not general procedure.
2nd phone has a blue dot under the gorilla glass. Called in to see if I could ship both phones together back to Tmo. Thinking about cancelling service too. Not interested in doing this **** over and over. Guy was cool said I should have had return shipping slips in both boxes (I didnt) and that they'd reimburse me if I take my shipping receipt to a store. Also asked me to take the phone to a store to have them see in person whats wrong with it and note my account. Then he said theyd do the same ship and return after receipt of new phone w/ shipping reimbursement to my account via credit.
YMMV from rep to rep man - you may have to call back a few times to get satisfaction. I was surprised the woman I spoke to Wednesday helped me so much. Very cool. Guy I spoke with today was a Sensation owner and very cool too.
GorillaPimp said:
Samnada you settled for less than good treatment man.
I was on day 12 of 14 and called in about the broken power button. They told me they'd send a new one out when I called in with the tracking number for the one I'm returning. I said fine - will they overnight it? They said they dont do that. I told them they overnighted the first one (2 day ground in a one day zone but their words). I told them I need a phone and I would be cancelling service if that's how it would work. She got with a supervisor and agreed to ship me one and that i'd return the other when I got the replacement or Id eat the cost of the second. She made sure to mention this was a special allowance for me and not general procedure.
2nd phone has a blue dot under the gorilla glass. Called in to see if I could ship both phones together back to Tmo. Thinking about cancelling service too. Not interested in doing this **** over and over. Guy was cool said I should have had return shipping slips in both boxes (I didnt) and that they'd reimburse me if I take my shipping receipt to a store. Also asked me to take the phone to a store to have them see in person whats wrong with it and note my account. Then he said theyd do the same ship and return after receipt of new phone w/ shipping reimbursement to my account via credit.
YMMV from rep to rep man - you may have to call back a few times to get satisfaction. I was surprised the woman I spoke to Wednesday helped me so much. Very cool. Guy I spoke with today was a Sensation owner and very cool too.
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I did take it to a store when it first died to try a different battery in case that was the problem. They confirmed the phone was indeed dead, and noted that in my account. But he wouldn't swap for a new one unless I had purchased it at the store.
I was on the phone for nearly 2 hours, switched to 3 different people, and the best I could get was a $10 credit on the shipping to them. They'll overnight the new one , but not until they receive mine and I call them back to undo/redo my upgrade deal. I could get a loaner phone in the meantime, but it would have just been some cheapo deal which didn't interest me since I have my Vibrant.
Part of what bothers me about TMO is this horsetrading aspect where some people get great deals and others get zip, apparently depending on a roll of the dice and who you happen to get on the phone. Some CSR's are great and others sound like they're robotically reading from a script.
They're standard policy sucks. They need to change it. I shouldn't have to beg and plead and threaten to be treated like I'm a paying customer.
They could have overnighted the new phone to the store, have me turn in my dead one there, and verified the problem and the return. Done deal, and they would be out nothing more than they will now. They could also do just what you said, ship me one overnight and if I didn't return the bad one charge me full retail for both. Fine. But their standard policy seems designed to maximize frustration.
I'm considering all my options, but have to have an international phone, so that narrows the choices of carriers, and from what I've heard ATT is even worse.
If TMO has the best customer service it's no wonder cell phones are the source of the most consumer complaints.
I'm not sure if things have changed in the last 5-6 months but when me and my wife had multiple problems with our MT4G's I never had to send mine in first. As a matter of fact I had 6 out of 7 sent overnight free of charge. But on all of them I was told I had seven days to return them after I received the new one.
Maybe times have changed. I might be doing a exchange as well in the near future and I will see.
i actually am getting a replacement for mine on tuesday , i called it in today after all hell broke loose on my phone today ,they are sending me another unit and im sending them back mine , actually they gave me the option
tigerz0202 said:
i actually am getting a replacement for mine on tuesday , i called it in today after all hell broke loose on my phone today ,they are sending me another unit and im sending them back mine , actually they gave me the option
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Are you in the 14-day remorse period? They kept telling me it was because I'm doing an upgrade and I have to cancel/redo the deal to restart the 14-days on the new phone. I don't understand how people are reporting they've swapped Sensations 3 or 4 times. How is that being done? Am I the only one who's being treated this way?
The more I hear the more mad I get.
samnada said:
Are you in the 14-day remorse period? They kept telling me it was because I'm doing an upgrade and I have to cancel/redo the deal to restart the 14-days on the new phone. I don't understand how people are reporting they've swapped Sensations 3 or 4 times. How is that being done? Am I the only one who's being treated this way?
The more I hear the more mad I get.
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monday makes 14 days ,i dont know if that makes a difference , they guy asked me if i wanted to wait for an update from htc and i told him no , i also called htc and they couldnt do anything because of the holiday , you shouyld be good to go being that the phone is still under warranty
tigerz0202 said:
monday makes 14 days ,i dont know if that makes a difference , they guy asked me if i wanted to wait for an update from htc and i told him no , i also called htc and they couldnt do anything because of the holiday , you shouyld be good to go being that the phone is still under warranty
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I'm good as far as it being replaced, it's just the process they're requiring of having to receive my phone before they ship me a new one that's absurd. Due to the holiday it's going to be next Friday at the earliest before I get a phone.
I'll start calling tomorrow to see if they can persuade me to stay a TMO customer.
Totally understand your gripes and they're legitimate. You shouldn't have to roll the dice for options that others get. I feel you on GSM too. I really don't want to go to ATT because I'd have to get an iPhone. I'm tired of reconfiguring phones already. If the next one is trash too I'm going back to my N1 and old contract. Wifi calling is sweet but not happy with the poor quality control.
By way of comparison, we went through a sordid version of this when the N1's rolled out, too. TMO didn't wanna touch'em, Google (who sold and shipped them out overnight) had no live support, and we had to rely on HTC. At the time, HTC's policy was (maybe still is?) only DOA phones would get immediate replacement at no additional charge. Any phone that worked, THEN failed was an 'in-warranty' replacement, and the only way to expedite it was to allow your credit card to be fully charged (although some report a $1 hold rather than a full charge) and THEN they would cross-ship. Otherwise, you had to ship the old unit BEFORE the new one shipped, and we had reports a call with a tracking number (as mentioned above) would also expedite a replacement shipment. I know waiting sucks, but unless it was bought IN a physical store, with their own return/replacement policies, 'it is what it is'. :|
Thanks for the input guys. I'll be calling them soon. They told me that I have a 20 day remorse period for some reason. Also, to the person having the issue of not bring able to return the phone to the store , It's not gonna happen. The rep told me straight up that the phone people and the store people are not together.
Sent from my HTC Sensation 4G using XDA Premium App
Another question: if they send me the other phone also, and I have a chance to compare both, would I be able to send the second unit back incase my first original unit is better? Or do I have to keep the second one?
Sent from my HTC Sensation 4G using XDA Premium App
um when i first got my htc sensation the power button was slanted and the screen was messed up and weird looking aou screen i called that same day to get a replacement got it in 2 days. I told the rep i have the tracking number in my hand which i did =] just went to ups.com got a tracking number and shipped it out tm while my replacement phone was coming. The downside is you will be charged twice =/ the first phone will be on your cc already then they will charge you again for the 2nd one.. thing sucks to wait 4 weeks for it to clear just remember when u drop off the package to ask for the receipt. Maybe i was just lucky huh?
samnada said:
Not my experience. I also ordered from TMO over the phone. After 5 days my Sensation died. Took it to a store and they refused to replace it, said I had to call it in. Called and they will only replace it after receiving mine. I even have to call them again after they've received it to arrange the replacement. It's going to take over a week to get the new one.
One other thing, there seems to be a difference in how they treat new accounts and upgrades. Since mine is an upgrade this is the only option I had.
Really pisses me off. There are several ways they could handle this better. Not good service at all.
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This is because they are redoing your upgrade. Tell them you don't want to redo the upgrade, you just want a replacement.
Sent from my HTC Sensation 4G using XDA App
Towle said:
This is because they are redoing your upgrade. Tell them you don't want to redo the upgrade, you just want a replacement.
Sent from my HTC Sensation 4G using XDA App
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They didn't give me a choice. They said this is how it's going to work. Send us your dead phone, once we get it give us a call and we'll redo your upgrade and send you a new phone. They said it was because I got the upgrade through Customer Retention. It's like dealing with the government.
I offered to let them take my CC # and bill me if I didn't return the phone if they would ship the new one right away and they refused.
Not sure how they decide who to punish. My credit rating is perfect. I've never given them a minutes problem in the past. Just seems totally arbitrary.
I called them with the UPS tracking # in order to get the $10 shipping credit, so they have that. They're going to ship me a new phone, so what's it to them if it's today or next Thursday? I just don't get it.
I'm 23, have terrible credit and constantly call in and complain. I've been a customer since I was 18 and in the way that matters, paying my bill, I've always been a good customer. TMobile has always shipped my replacements out first and then I mail mine back to them in the box they ship the replacement in to me.
One time, they shipped be a broken MT3GS as a replacement so I called in and yelled at them so they sent me a second replacement MT3GS so I had three phones, 2 of which belonged to TMobile, out at the same time. I complained about them shipping me a broken phone, the amount of problems on my phone, they tried to give me a motorola cliq2, I told them they were crazy and I got a 350 dollar discount and upgraded to the sensation on Launch Day. Great timing!
Just got off the phone with a much more helpful TMO CSR. Order for replacement phone has been placed, due to the holiday it will ship overnight on Tue, arrive here Wed. Wish I'd gotten her the first time.
Thanks for the encouragement to keep after them.
So any opinions on whether I would have to return my first unit after receiving the second one or just return the second one incase the first unit is better than the replacement unit?
Sent from my HTC Sensation 4G using XDA Premium App
mike2518 said:
So any opinions on whether I would have to return my first unit after receiving the second one or just return the second one incase the first unit is better than the replacement unit?
Sent from my HTC Sensation 4G using XDA Premium App
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If it is a warranty exchange you can send either back.
Sent from my HTC Sensation 4G using XDA App
My One X has 3-4 stuck pixels, some light bleed and backlight bleed. It has also had a couple episodes of massive overheating while the phone has been sitting on the table, not in use.
I called customer support last week about doing an exchange after trying a store first. Since the phone was out of stock, they put a note on my account that I had called within the 30 day period and told me to call back this week. Evidently they can't schedule the exchange for when the phone is back in stock.
I called back today, and after the obligatory 3-4 transfers coupled with repeating myself 3-4 times, I was told that I would be charged another $199, and refunded the initial $199 at some point after my return was received.
I can't really afford to pay another $199 for the time being.
Reading back over AT&T's 30 day policy, I don't see this extra charge being mentioned anywhere.
Has anyone else run into this? The AT&T store near me still does not have them back in stock, so I can't do an exchange there.
The 30 day policy does not seem to mention anything about being charged twice, but it does say that refunds on returned phones will be issued within two months. Two months is a long time, and seems unreasonable.
I'm just wondering if others have run into this when returning their phones, or if it's something that can be circumvented.
Nope I had the same issue and they replaced it right away no money or questions asked
Sent from my HTC One X using xda premium
Thanks...did you do the exchange over the phone or in store?
I was charged the $199.99 and then credited the money back once they got the phone back.
droidiac13 said:
I was charged the $199.99 and then credited the money back once they got the phone back.
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That's bs. They shouldn't do that. If you don't send the phone back they should just credit your account. I've never had so many problems returning a phone than I do with AT&T.
Sent from my HTC One X using XDA
tyshemi said:
Nope I had the same issue and they replaced it right away no money or questions asked
Sent from my HTC One X using xda premium
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This. Go to the stores instead of calling customer service, they are a lot more helpful.
Sent from my HTC One X using xda premium
Yeah I'd suggest going into a store for the best experience.
Some people on the phones dont know what the heck they are doing.
Yea sorry lol I went to the store and they were more than happy to help me.
Sent from my HTC One X using xda premium
I'm sure going into a store is the best way to go, unfortunately the stores near me do not have any stock and do not know when they'll be getting the phones back. I called to ask if they could set up the exchange in store and order a new one for me, but they have to have the phones in stock to do an exchange.
SkizzMcNizz said:
That's bs. They shouldn't do that. If you don't send the phone back they should just credit your account. I've never had so many problems returning a phone than I do with AT&T.
Sent from my HTC One X using XDA
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It wasn't a big deal to me and I was OK with it. But, I can certainly understand how this can put someone in a pinch.
Also, I just got off the phone with AT&T and the DID make a notation on my account that once the phone is in stock, they will send out a new one since I am having issues with this phone too. So if you are in need of an exchange and the stores are out of stock, make sure you call and get the notes put into your account!!!
I'm no longer an at t customer but was for a long time.in my experience I always got the best service in corporate stores the authorized retailer won't always help out. It shouldn't cost out of pocket just billed to your account and refunded later.they send a return shipping box and tracking info for you to return the old one in.even the tape to close the box, lol.
Sent from my D710 blazing the blu kuban 1.0.3.6 undeniably
I found a corporate store that had received a new shipment and the exchange was fairly painless. New phone has one stuck pixel, but I think I can live with that.
I got notice today that the corporate store I go to received their shipment. Went in and exchanged without issue. Shipped with 1.85.
Sent from my HTC One X using Tapatalk 2
droidiac13 said:
I got notice today that the corporate store I go to received their shipment. Went in and exchanged without issue.
Sent from my HTC One X using Tapatalk 2
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Also on 1.85?
Hi. I bought the AT&T HTC One X off Amazon. Can I still go to the AT&T store for an exchange since I noticed a dead pixel?
No but amazon has a 30 day return policy.
Does AT&T's "one exchange only" rule apply to phones with dead pixels? In other words, can you keep exchanging until you get a phone without dead pixels? It seems to be a huge problem on these phones. I'm afraid to go back to the store and piss off the manager by rejecting phone after phone due to dead pixels.
Nope within the first 30 days warranty exchanges can be done in store.
So are there a bunch of problems with this phone or are a lot of people complaining about nothing? I sear everyday I look on this phone someone's says they are returning their phone because of issues.
Call it what you want but if you have to return it more than once that's horrible quality.
Trying to make a decision if this is the right phone to get....
AT&T website says defective devices must be returned within 14 days of receiving the replacement. Ugghhh. I thought it was 30!
Do you think they'll still take it back? They have been sold out because of the holdup at customs.
Did my replacement order over the phone with Sprint customer support last Sunday 9/11. All I continue to get is emails stating my order is processing. I know others have handled their recall this way as well. Any updates for anyone? Hopefully we don't have to wait weeks when stores are getting them in. Only reason I did it this way is because my note 7 wasn't purchased directly from a sprint store.
Good Morning Dude!! I called a local Sprint Corp store yesterday as I wanted to swap out sooner than later. The Sprint Corp store told me they are only swapping devices that were purchased at a Corporate Store location. Hmmm.....I called the Sprint Telesales 800 line and talked to them. Sprint told me the same thing. Corporate stores are only swapping out devices that were purchased at a corporate location.
I contacted my local Sams club and they told me they would have replacement devices on Wednesday and I could swap at the Sams location I bought the phone from...which I plan on doing Wednesday.
Sprint said that I could refuse shipment on the device they send me and when they get the device back, they would cancel the telesales order.
Kind of a long drawn out process...but that's my plan. If I get the Telesales device prior to tomorrow late afternoon, obviously I'll keep the telesales device. But I don't see that happening.
hotspace said:
Good Morning Dude!! I called a local Sprint Corp store yesterday as I wanted to swap out sooner than later. The Sprint Corp store told me they are only swapping devices that were purchased at a Corporate Store location. Hmmm.....I called the Sprint Telesales 800 line and talked to them. Sprint told me the same thing. Corporate stores are only swapping out devices that were purchased at a corporate location.
I contacted my local Sams club and they told me they would have replacement devices on Wednesday and I could swap at the Sams location I bought the phone from...which I plan on doing Wednesday.
Sprint said that I could refuse shipment on the device they send me and when they get the device back, they would cancel the telesales order.
Kind of a long drawn out process...but that's my plan. If I get the Telesales device prior to tomorrow late afternoon, obviously I'll keep the telesales device. But I don't see that happening.
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Well the note 7 i got was a gift from my grandparents. They live out of state and got it at a third party sprint store so the two different sprint corp stores I went to to exchange wouldn't do it because they couldn't pull the order up. I don't know what else to do other then wait for my advance exchange order to ship from sprint themselves.
Sent from my SM-N930P using xda app-developers app
Finally got my silver note replaced at a Corporate Sprint store. No hassle. It did help that I knew the lead tech person.. Unfortunately, will have to re-pair my Gear S2, Gear Fit2, and Huawei watch. Only lose about 4 hours of data. These cannot be restored with Smart Switch
kbboykin said:
Finally got my silver note replaced at a Corporate Sprint store. No hassle. It did help that I knew the lead tech person.. Unfortunately, will have to re-pair my Gear S2, Gear Fit2, and Huawei watch. Only lose about 4 hours of data. These cannot be restored with Smart Switch
Click to expand...
Click to collapse
Where did u originally get your note 7 at?
Sent from my SM-N930P using xda app-developers app
powerstroke said:
Where did u originally get your note 7 at?
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Swappa, but told them the phone came from New York the new resale person's address was New York. Now waiting in queue to cancel the one I ordered by phone from Sprint which was going to take 1.5 weeks from today, but placed order on Monday.
kbboykin said:
Swappa, but told them the phone came from New York the new resale person's address was New York. Now waiting in queue to cancel the one I ordered by phone from Sprint which was going to take 1.5 weeks from today, but placed order on Monday.
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Damn. Wish I could get a sprint store that would help me out. Because I'm basically in the same boat. Are you able to find out how your tech buddy was able to find the order? There has to be a way around it
Sent from my SM-N930P using xda app-developers app
powerstroke said:
Damn. Wish I could get a sprint store that would help me out. Because I'm basically in the same boat. Are you able to find out how your tech buddy was able to find the order? There has to be a way around it
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Didn't look it up or if he did, he didn't say anything. It can be replaced by calling Sprint as a last resort, but the sooner you call the better.
kbboykin said:
Didn't look it up or if he did, he didn't say anything. It can be replaced by calling Sprint as a last resort, but the sooner you call the better.
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Yeah already did that last Sunday 9/11. But their saying up to 3 weeks to get it in the mail.... Bummer
Sent from my SM-N930P using xda app-developers app
2 weeks later and still no update on my advance exchange order on my Note 7. Anyone else still waiting for their order?
Sent from my SM-N930P using xda app-developers app
It is all BS. If my Note 7 did not work good i would be having a fit with them over this. Mine works good so i look at it as a loaner till a New one comes to swap for free. My 2 local sprint Corp stores both said they have none that they got a few in last week but swapped them out. And of course some sold them as new to new people when they're not supposed to. But anyway mine works but the point is it has been awhile now and if the phone gets a scratch or a crack then so be it since they're the ones forcing me to keep it since there is no way for me to give it back to them. Sure i could take it to the store and just wait but then i have to go back to a old phone till it comes out so screw that.
rdcrds said:
It is all BS. If my Note 7 did not work good i would be having a fit with them over this. Mine works good so i look at it as a loaner till a New one comes to swap for free. My 2 local sprint Corp stores both said they have none that they got a few in last week but swapped them out. And of course some sold them as new to new people when they're not supposed to. But anyway mine works but the point is it has been awhile now and if the phone gets a scratch or a crack then so be it since they're the ones forcing me to keep it since there is no way for me to give it back to them. Sure i could take it to the store and just wait but then i have to go back to a old phone till it comes out so screw that.
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My exact sentiments, I tried stores and of course I could go back to best buy since that's where I bought it but I have a order for a replacement through sprint that they will mail me, so I will wait for that instead of this hit and miss nonsense other people are going through
Same here. My time bomb has performed flawlessly so far. I'll just keep using it until they send my replacement. Or it goes boom.
It is now Oct. 5th and still nothing from Sprint about my order shipping for my replacement Note 7. Anyone else received any updates?
Sent from my SM-N930P using xda app-developers app
I just received this from Sprint as I was unable to cancel this Shipment even though I tried several different times.
Dear Valued Sprint Customer:
We would like to thank you for your recent Phone/Battery Replacement Order. We are pleased to inform you that your replacement order has shipped.
---------------------------------------------------------------------------------------------------------------------------------------------------------
Order Summary:
Phone Replacement Order Number: xxxxxxxxxxx
Wireless Phone Number: xxxxxxxxxxxx
Defective Phone Information:
Model Name: Samsung Galaxy Note 7 Black
Serial Number: xxxxxxxxxx
Replacement Phone Information:
Model Name: SAMSUNG N930P2 BLK KIT
Serial Number: xxxxxxx
Tracking Information:
UPS Tracking No: xxxxxxxxxx
To track your replacement order, please visit www.ups.com
NOTE:
Replacement orders are shipped via UPS Standard 2-Day. Please allow 2 - 3 business days for arrival of your Phone Replacement shipment. Inventory levels and holidays could delay this estimated arrival time.
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Return Instructions:
A pre-addressed return label and return envelope will be included with your replacement order. Please use this customized return label and envelope, as it allows for proper receiving and processing of your return phone.
NOTE: Prior to returning your defective phone, please be sure to follow the activation and return instructions included in your shipment.
2 Simple Steps To Return Your Phone:
1. Repackage your defective phone in the padded envelope provided. For your convenience, the return label is already attached.
2. Place the return envelope anywhere in the U.S. Mail - in your home or work mail box or in a blue U.S. Mail drop box. Sprint will notify you via email when we have received your defective phone.
Return Tracking Information:
USPS Tracking No: xxxxxxx
To track your return shipment or for questions regarding your order, please visit www.usps.com
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hotspace said:
I just received this from Sprint as I was unable to cancel this Shipment even though I tried several different times.
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When did you receive that might I ask?
Sent from my SM-N930P using xda app-developers app
9:44 AM Today
hotspace said:
9:44 AM Today
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Cool. Thank you. Means I should be getting my shipping info soon then cuz I think I did the replacement order shortly after you. I did my order on 9/11, you?
Sent from my SM-N930P using xda app-developers app
Looking back through my emails, it looks like it was placed on the Sept 10th
I've already swapped my device. I'm having Bluetooth problems and am going to contact Sprint and ask them if I can swap my already swapped device for the one that is being delivered. They are expecting a specific serial number to be returned. Who know how that conversation will go....but it's worth a shot.
Got a text this morning with a tracking number and when I checked it, it says to be delivered today so I will be getting mine this afternoon.