Database Info

[Q] Whats the problem?

I see people on the forums posting all these issues . I never had any . I use my g2x everyday for school . The battery life is pretty good too i was able to get 70% still even through usage in school. I 1st had a nexus one it was a great phone but it had little memory for apps even when i had a sd card . I personally think the g2x is a great phone. It has plenty of memory space the screen isn't that bad compared to some devices. Although it didn't come with a sd card or earphones which is pretty bootleg to me but i have the phone and its great. So whats up with all these problems?

Mines perfect too but it is the 4th one. It's a shame it takes 3 returns to get a perfect phone.

riceaznboi said:
I see people on the forums posting all these issues . I never had any . I use my g2x everyday for school . The battery life is pretty good too i was able to get 70% still even through usage in school. I 1st had a nexus one it was a great phone but it had little memory for apps even when i had a sd card . I personally think the g2x is a great phone. It has plenty of memory space the screen isn't that bad compared to some devices. Although it didn't come with a sd card or earphones which is pretty bootleg to me but i have the phone and its great. So whats up with all these problems?
Click to expand...
Click to collapse
Well, obviously some people have genuine issues, but more than anything it's new phone syndrome. Everyone is looking over their phones, testing them, playing with them. Realistically, if you stare at anything long enough, you can find a flaw, and when someone points a minor, barely noticeable flaw they discovered on their phone out to someone else, they either see the same flaw and freak out about it too, or imagine it.

MWBehr said:
Well, obviously some people have genuine issues, but more than anything it's new phone syndrome. Everyone is looking over their phones, testing them, playing with them. Realistically, if you stare at anything long enough, you can find a flaw, and when someone points a minor, barely noticeable flaw they discovered on their phone out to someone else, they either see the same flaw and freak out about it too, or imagine it.
Click to expand...
Click to collapse
While I do agree with what you stated I know in my case it is not just cosmetics it is a phone that is not functional and erratic. I am to receive a third one hopefully by Thursday. So far the first was unacceptable and the second was absolutely unusable. It is a shame as I really do like a lot of things about this phone.

Well i guess it is pretty normal, but i really just don't understand why you would point out a problem of your new phone that you paid your hard earned money for.

riceaznboi said:
Well i guess it is pretty normal, but i really just don't understand why you would point out a problem of your new phone that you paid your hard earned money for.
Click to expand...
Click to collapse
So, if you bought a new car and it had issues you would just keep quiet?
I'm not trying to be an ass or anything, but what you just said makes no sense.
People are pointing out there issues to see if others are having the same problem and possibly find a solution to the problem.
It also helps people who have not yet bought the phone to see what kind of issues it is having to determine if they still want to get it or wait until they are resolved.

8 Hours in after a 100% with at least 3 or so plus hours now with Blue tooth on and sitting at 35% now listening to music still and going to try and kill it before I'm off at 9. Let alone im twittering and using the 4g net to look at some things from twitter.

I'm not saying to keep quiet or anything but i see a ton of problems and yet i have no issues what so ever.

I just exchanged for the 2nd time today, and I am now on my 3rd g2x. The first one had light bleeding, and rebooted over 10 time the first day.
2nd one had the light bleed on a black screen, and a brown stain across the bottom of the screen when on a white background, and 3 dead pixels. The brown stain was very noticable, and anyone I showed the phone said something before I pointed it out. Worst, the gps couldn't lock my location to save its life. One day I kept trying for 40 minutes and the g2x never locked the location, even after factory resets and several reboots. I had to get on WIFI to make it work. Today it would find a location, but it was almost a mile away from me. It continued doing this throughout the day as I went to other locations. So I returned it.
Just opened up my 3rd one. I'm told they just got a new shipment today, and it's out of that shipment. My hopes are high! I turn on the phone, I tell myself this is the one. This one is going to have a display that doesn't bleed. Wouldn't you know i'm greeted to backlight bleed. But this one is worst than the pictures on the forums, and by far worst than the first 2 phones.
I'm beside myself. The phone runs so smooth, and I really want a dual core stock android phone. But between the reboots, the bleeding screen, the dead pixels, the gps that doesn't work, I think it's time to throw in the hat.
I'm trying one more time, but this time i'm going to pay the restock fee, and go to a different store. If this one is bunk, that's it, i'm done. I'm waiting for the next "super phone". I read a lot about the nexus one having major issues when I got it (ordered the day it came out), but I never had any. Maybe this is just a luck of the draw thing, and i'm exceptionally unlucky this time. But it seems a lot of other people on these forums are having the same issues.

Not a single issue for me..perfect coming from a vibrant..

I'm having a problem with the external sd card on my phone. Its locked up, not locked, like password, but locked as in it says its a read only filesystem, and no matter what I do I can't edit the files or the permissions. can some one please give me some ideas on what I can do?

Im ecstatic that I finally made the switch to Tmo last week, just for this phone. Ive been with ATT, and their Android lineup, which imo, Captivate is the only one worth hanging on to.
Ive been watching Tmo for the last 3 years get the G1, N1, Nexus S, and now the G2x. Had enuff, and left ATT last week. Got out of one ETF, but still ended up with $345 ETFs on other 2 lines. And I dont regret it one bit so far. Even went on a Craigslist selling spree of all my ATT Androids except my Cappy (loved that phone).
Sent from my LG-P999 using Tapatalk

No issues here ... on my 4th g2x though.
I agree that some people are just nit picking their phone, but that's ok - they spent a lot of hard-earned cash on this phone and they should get one that acceptable to them.
My first 3 had major issues:
1st one had the brown "stain" across the bottom of the screen and along the entire right side.
2nd one had reception, wifi and data connectivity issues.
3rd one started FC ing every time I touched the Android to set up the phone and if I skipped initial setup so I could connect to wifi. If I did get it set up, then it was just wonky - random reboots, lockups that required a battery pull, a couple of factory resets because I got stuck in the "checking system" bootloop. !Oy vey!
My 4th g2x is acceptable. Minor lcd bleeding, but I only notice it on the splash screen and the boot and power off animations. Can't see it when playing games or watching a movie in a dark room, so I'm ok with it.
As someone said earlier, its a shame it takes so many "attempts" to get an acceptable phone. But, to T-Mo's credit, at least they are doing what they can to make it right. They've been good to me about the exchanges and never really hassled me about any of them.

Mine is fine.
LCD backlight breeding is minimal and it's not enough to bother me, but ogg vorbis tag problem is more important.

Minimal backlight bleeding. Everything else is great.

Mines fine. One reset once... hasn't happened again and its been quite a while... love this phone
Sent from my LG-P999 using XDA App

hardware or software
After all ur exchanges, did u get a feeling that this might be an hardware issue? (I know lcd bleeding is but.. all the other issues). Then i think it is ideal to wait out for an update from t mo or google or some custom dev for fixing all these issues right? I know when u have an option to switch , we go for it but just chkng if it is becaus of hardware that we are bound to do that...

riceaznboi said:
I see people on the forums posting all these issues . I never had any . I use my g2x everyday for school . The battery life is pretty good too i was able to get 70% still even through usage in school. I 1st had a nexus one it was a great phone but it had little memory for apps even when i had a sd card . I personally think the g2x is a great phone.
Click to expand...
Click to collapse
I completely agree I love this phone
riceaznboi said:
the screen isn't that bad compared to some devices.
Click to expand...
Click to collapse
I personally think that the screen is great, my girlfriend has the Samsung Droid Charge and although its a bit sharper I think the display on the G2x is nicer than that AMOLED on the Samsung Droid Charge.

[Q] Random Freezing. HELP! Advice Needed

Hello All,
I am new to this forum. I bought my sensation about two weeks ago. When I was getting into my car one day, the phone slipped out of my shorts and fell, with the screen hitting the concrete. The screen and everything was intact, the phone was only lightly scratched.
Recently, however, my sensation has occasionally been freezing. Its strange because it does not occur in an app. It only occurs when I am scrolling through the homepages or going through the full list of apps. It usually begins working again by itself after about a minute or so. I have done a factory reset, and this problem has reoccurred, just once. The issue only occurs maybe once every few days and isnt that big of a problem. I just have a few questions.
Is this problem most likely software related? Im not sure if it only started happening after I dropped the phone, but it seems to me like this is software related?
Is there anything I can do to fix it? Will the OTA update (if tmobile does it) fix the problem?
Finally, what I am most worried about: is there any possibility (or is it likely) that my phone's condition might worsen later on down the road???
I would like to hear any advice you guys have. Is there anything other than a reset that might be able to fix the problem?

abdelraziq93 said:
Hello All,
I am new to this forum. I bought my sensation about two weeks ago. When I was getting into my car one day, the phone slipped out of my shorts and fell, with the screen hitting the concrete. The screen and everything was intact, the phone was only lightly scratched.
Recently, however, my sensation has occasionally been freezing. Its strange because it does not occur in an app. It only occurs when I am scrolling through the homepages or going through the full list of apps. It usually begins working again by itself after about a minute or so. I have done a factory reset, and this problem has reoccurred, just once. The issue only occurs maybe once every few days and isnt that big of a problem. I just have a few questions.
Is this problem most likely software related? Im not sure if it only started happening after I dropped the phone, but it seems to me like this is software related?
Is there anything I can do to fix it? Will the OTA update (if tmobile does it) fix the problem?
Finally, what I am most worried about: is there any possibility (or is it likely) that my phone's condition might worsen later on down the road???
I would like to hear any advice you guys have. Is there anything other than a reset that might be able to fix the problem?
Click to expand...
Click to collapse
I believe it's the software (sense 3.0) Try changing your home screen. I don't get issues like this since I've changed my homescreen. Try Launcherpro or Go Launcher

do you think that dropping my phone has anything to do with it? Also, do you think it might get worse over time?
Thanks

I dont think it has to do with ur phone dropping...
The random freezes/ force closes/ re-boots seem to be a problem.. wait for the s-off and then some solid custom roms Should fix it all..

abdelraziq93 said:
do you think that dropping my phone has anything to do with it? Also, do you think it might get worse over time?
Thanks
Click to expand...
Click to collapse
I use to think that that's a problem with phones.. but I don't think it actually does has anything to do with the phone acting up, unless it was dropped in a pool.. but otherwise, it's just the software.. sense 3.0 seems really buggy on mines.

Wavy/Rollling Lines

I've noticed, particularly on lower brightness (which I do often for battery life reasons) I get a wavy/rolling line that is very visible (see YouTube link below).
Anyone else seeing this or could it be a bad display? Unfortunately, it's very noticeable to me. I came from a Vibrant so I don't think its sensitivity to pentile.
https://www.youtube.com/watch?v=X7HrFRcVNVA&feature=youtube_gdata_player
Sent from my HTC One S using Tapatalk 2.

I think I have a better way to describe this. It seems like a refresh rate issue.
Sent from my HTC One S using Tapatalk 2.

I get this on my Vibrant occasionally, more often if I'm using a non-OEM battery (obviously not your problem), but I'm convinced it's the digitizer dying. Turn it in now for a replacement before you get stuck with a refurb later.
Swyped, not typed, from my Digital Brick

Thanks for the info. Was thinking I was just nuts after no one had replied for a while. Definitely noticeable enough it hurts my eyes after a while. I'll get it replaced tomorrow or Saturday and hopefully that resolves my issue. Otherwise, loving it!
Sent from my HTC One S using Tapatalk 2.

An update in case anyone ends up at this thread because they are having similar issues. It appears this was just a bad display on the phone as I got a replacement and thus far I haven't seen any display issues at all.

had someone exchange their phone with me today for the exact same issue.
unless that was you....ha.

I think that was me.
I came in around 4pm and you were talking to me about yours being a dev phone.

My S have the same problem

DigitalMonk said:
I think that was me.
I came in around 4pm and you were talking to me about yours being a dev phone.
Click to expand...
Click to collapse
I have the same issue with my phone, just unboxed it. I don't have a T-Mobile store in my town, just a stand at the mall, how do I get them to look at this long enough to notice it?

Well, suhailtheboss may be able to answer this better then I since he works at the T-Mobile store I bought mine from...
But, mine was most obvious on greys so I just brought up the grey battery usage graph full screen and they could all see what I was talking about as it was very obvious.
No issues getting it swapped out at all after showing them that and the replacement one has not yet displayed any issues like this.

J_Bot said:
I have the same issue with my phone, just unboxed it. I don't have a T-Mobile store in my town, just a stand at the mall, how do I get them to look at this long enough to notice it?
Click to expand...
Click to collapse
Your best bet is to be able to replicate the issue quickly for the rep, then they should have no issue exchanging it for you.
When I go to work on Thursday I will put a post on our internal site that states this issue, so that it's documented in our system for other all employees to be able to see. As of today this issue was not in the database.
DigitalMonk came in, was very articulate about the problem, and could easily replicate the issue. If he came in and vaguely described the issue without being able to replicate it, most likely we would have not exchanged the phone for him.
(Unfortunately most people who try to exchange phones do so because of user error, assuming that it's the phones fault and not their own. Because of this it is sometimes more difficult to filter the legit exchanges from the unnecessary ones)
Good Luck!

suhailtheboss said:
Your best bet is to be able to replicate the issue quickly for the rep, then they should have no issue exchanging it for you.
When I go to work on Thursday I will put a post on our internal site that states this issue, so that it's documented in our system for other all employees to be able to see. As of today this issue was not in the database.
DigitalMonk came in, was very articulate about the problem, and could easily replicate the issue. If he came in and vaguely described the issue without being able to replicate it, most likely we would have not exchanged the phone for him.
(Unfortunately most people who try to exchange phones do so because of user error, assuming that it's the phones fault and not their own. Because of this it is sometimes more difficult to filter the legit exchanges from the unnecessary ones)
Good Luck!
Click to expand...
Click to collapse
Thanks, I appreciate that. I "tested" my screen on my non-techy roommate and they can see the flicker also...so we will see.

Sounds exactly like what I encountered with my phone. It was obvious to a couple of non-techy co-workers. Zero problems so far with the replacement.
Sent from my HTC One S

suhailtheboss said:
Your best bet is to be able to replicate the issue quickly for the rep, then they should have no issue exchanging it for you.
When I go to work on Thursday I will put a post on our internal site that states this issue, so that it's documented in our system for other all employees to be able to see. As of today this issue was not in the database.
DigitalMonk came in, was very articulate about the problem, and could easily replicate the issue. If he came in and vaguely described the issue without being able to replicate it, most likely we would have not exchanged the phone for him.
(Unfortunately most people who try to exchange phones do so because of user error, assuming that it's the phones fault and not their own. Because of this it is sometimes more difficult to filter the legit exchanges from the unnecessary ones)
Good Luck!
Click to expand...
Click to collapse
Be on the look out... After unlocking / flashing / rooting (not exactly sure when, in the middle of this process, I noticed this), my phone began a flickering in a very different manner.
The entire screen would flicker into a variably brief, yellow tint. First noticed it when using the notification bar.
I hoped it was soft, and not hard, issue -- so I immediately rebooted after seeing it a handful of times in near rapid succession, and haven't seen it since. I'm curious to hear whether this has happened to anyone else, and if so, whether their phone has been modified in any way.

majalo said:
Be on the look out... After unlocking / flashing / rooting (not exactly sure when, in the middle of this process, I noticed this), my phone began a flickering in a very different manner.
The entire screen would flicker into a variably brief, yellow tint. First noticed it when using the notification bar.
I hoped it was soft, and not hard, issue -- so I immediately rebooted after seeing it a handful of times in near rapid succession, and haven't seen it since. I'm curious to hear whether this has happened to anyone else, and if so, whether their phone has been modified in any way.
Click to expand...
Click to collapse
Mine is not modified. I am sending back mine today to get it fixed/exchanged.

Just returned one for the blinking, now i am seeing this error! My local tmobile is going to hate me by the time im done. LOL

My first One S with wavy/rolling lines as described in first post was approved as DOA.
I have now a new One S and it don't have the same problem

Screen Flickering

I've read a few threads on the screen Flickering and there doesn't seem to be any resolution .
I'm on my 3rd tablet now (thanks best buy accident damage warranty!) And this one is flickering worse lately than ever. I updated to the latest firmware, yesterday only to boot up to horrible bouts of flickering during the setup screens.
The odd thing is, there seem to be no consistency to it. Some days it's so had I can't even use the thing, other days it doesn't happen at all. I use the tablet every day for notes or PDF viewing. I've used it with no magnetic cover (totally naked) and with the cover.. doesn't seem to change the occurrences.
I've turned overlays on/off force gpu render on/off.. nothing seems to fix it. Sometimes changing the overlay will reduce the flickering other times it doesn't affect it at all.
I hate to say it, but if I can't resolve it, I'm going to be forced to move to the surface 3.
I'm an electrical engineer and I've done as much trouble shooting as I can think to do.. but I've come up empty handed.
Anyone else have these problems? Has anyone found a definitive fix?

I sent mine back 3 times. The first was a reset. Thanks for wasting my time. The second was a motherboard and that didn’t do it. The third time they did a motherboard, digitizer, and usb port. It's finally stable and back to normal. After 5 trips back, the BB warranty triggers a new unit. Check if it triggers a refund.

I get it occasionally, so far I'm able to resolve it by booting into custom recovery (TWRP) and clearing dalvic to allow all apps to rebuild. Sometimes this resolves it for a few days, sometimes a couple of weeks. Its a repeatable "fix" that makes me question if the issue is related to memory or trim or something like that. Kind of reminds me of how with the first generation nexus 7s one would see slow downs after a while and filing storage with fake data then deleting it would improve performance for a while.

I'm definitely not a tender user of the device. I go back and forth between multiple ROM's and kernels on a daily basis testing what is testable, and unfortunately also what is not. Anyway, even though mine was bought as refurbished on eBay, I have never had any issues like the ones you describe. More specifically, I have never had any issues what-so-ever, that was not created due to my own ignorance. To me the device seems indestructible.
Besides, I would hate to be in the place of my device, or I would definitely have turned schizophrenic. Should I feel bad about pushing it through all this?

Because we're trying to figure out if it's related to a specific device type, which one do you have? P900, 905, 907A or another?

ShadowLea said:
Because we're trying to figure out if it's related to a specific device type, which one do you have? P900, 905, 907A or another?
Click to expand...
Click to collapse
P900 wifi. Us version bought at best buy.
Today the tablet has been rock solid, I have literally done nothing between when it was flickering like mad and now.
I wonder if it might be related to some kid of data transfer. either over wifi, or when data is written or read from storage or SD card. I've take then SD card out to eliminate that as the problem.

Mine was P900 from BB

Issue lies with the screen.
This happened with me I sent it back to Samsung, 3 times. They seem to have finally got it right. They replaced the battery and then the display screen. Now it appears to be working I will let you know after a month if it is still good. They also told me that they will not replace the device even though I bought it and the issue was right from the start. Not even 6 months old. When working the device is excellent.

Ah, so now we know for sure the battery is replaceable. That's good news. Maybe someday our batteries will no longer hold a charge and we can replace it. Now for a good video on tear down and what tools to use to do that and where to get a replacement battery. I know it's early for most of us but someday......we will have to replace that battery. I'm one of those that keep my toys (computers/laptops/tablets/phones,) for many years.

Mine is running like new since last service. Getting the BB Geek Squad warranty has paid for itself already. I get 2 years on anything over $500.

Mine is a p900. I purchased from samsung website. Mine has been doing it fresh out of box. So bummed.

Ive had my 12.2 since march and it recently started flickering. It seems to tuen of the screen for a millisecond especially when lots of refreshes happen. Like scrolling a pdf. A few days back it was bad. Now it has gotten better and I havent noticed anything.

{Diemex} said:
Ive had my 12.2 since march and it recently started flickering. It seems to tuen of the screen for a millisecond especially when lots of refreshes happen. Like scrolling a pdf. A few days back it was bad. Now it has gotten better and I havent noticed anything.
Click to expand...
Click to collapse
My P900 has just begun flickering exactly as you describe. So I should just be patient and hope it goes away by itself?

I'm flickering again. Turning the screen brighter is what triggers it for me. Returning to stock just to get it back and have it flicker again to hit the magic 5 returns may be what I have to do.

https://youtu.be/CvxbVft69Kg
I just followed this guide. Its been a week now, not had any flickering since I did it.

Manya3084 said:
I just followed this guide. Its been a week now, not had any flickering since I did it.
Click to expand...
Click to collapse
Lifting the motherboard only temporary close the gaps of cracked battery connector. The permanent fix need to do: re solder the battery connector.
Look closely under magnified glass or microscope , you'll see the cracked solders. You can test by pushing the connector slightly, a bad one will move easily or lift off from its solder joints.
This video was removed from the poster after I pointed out his guessing solution. Flickering screen has nothing to do with LCD connector on the motherboard.
Lifting mother board actually you're applying pressure on the battery connector from rear cover.

I have had my P900 sent to Samsung service twice without having the screen flicker fixed. I thought this was a known problem and that Samsung themselves should be aware of it? Maybe I should supply some XDA links next time...
Skickat från min SM-P900 via Tapatalk

bluebirch said:
I have had my P900 sent to Samsung service twice without having the screen flicker fixed. I thought this was a known problem and that Samsung themselves should be aware of it? Maybe I should supply some XDA links next time...
Skickat från min SM-P900 via Tapatalk
Click to expand...
Click to collapse
Depend on where you send for service, they know how to fix it now. Service Centers actually are contractors provide services for Samsung and others, the fact that most people don't know.
http://forum.xda-developers.com/showpost.php?p=59573206&postcount=100
It Works. Battery connector replaced. Smoooooth
After 2 visits to Samsung , my unit finally works fine.
Motherboard and LCD were changed first time. But issue persisted.
Second time, battery connector was replaced. Since then it has worked very very smoothly.

Beut said:
Depend on where you send for service, they know how to fix it now. Service Centers actually are contractors provide services for Samsung and others, the fact that most people don't know.
http://forum.xda-developers.com/showpost.php?p=59573206&postcount=100
It Works. Battery connector replaced. Smoooooth
After 2 visits to Samsung , my unit finally works fine.
Motherboard and LCD were changed first time. But issue persisted.
Second time, battery connector was replaced. Since then it has worked very very smoothly.
Click to expand...
Click to collapse
Thanks, missed that other thread. Next time, I'll send them an en explicit request to replace the battery comnector, and refer to those two threads.
Stefan
Tapatalked on some kind of Samsung tablet

Screen splitting, tearing issues

Anyone experienced this? Phones just out the box, got my apps installed and was testing the phone out. Screen splits and looks like it's overheating. Assuming it will have to go back for an exchange.

Get it replaced
Ducter said:
Anyone experienced this? Phones just out the box, got my apps installed and was testing the phone out. Screen splits and looks like it's overheating. Assuming it will have to go back for an exchange.
Click to expand...
Click to collapse
Definitely not right. Take it back for a replacement.

Finally got the phone exchanged with T-Mobile, new one works fine but man does it get hot. I've had warm phones before but this one, especially during setup got so hot that I was worried about something internally melting. I actually shut it down till it cooled off then finished setting it up. I think whatever thermal throttling LG has setup for the phone is not conservative enough. I read where others have had concerns over the temperature this phone runs at and now understand those concerns. Heat is an electronics device enemy, this phone under setup or heavy use has a lot of them.

Most modern phones get hot now. Samsung Galaxy get so hot you can barely touch them when GPS is running. While I love the features these phones have, I'd sacrifice some screen resolution for better battery life and performance. Why we need quad HD screens this small I'll never know.
Sent from my LG-H830 using Tapatalk

Ducter said:
Finally got the phone exchanged with T-Mobile, new one works fine but man does it get hot. I've had warm phones before but this one, especially during setup got so hot that I was worried about something internally melting. I actually shut it down till it cooled off then finished setting it up. I think whatever thermal throttling LG has setup for the phone is not conservative enough. I read where others have had concerns over the temperature this phone runs at and now understand those concerns. Heat is an electronics device enemy, this phone under setup or heavy use has a lot of them.
Click to expand...
Click to collapse
My V10 gets hot fast, even when just downloading or updating apps. My G5 doesn't get too warm really at all. It depends on the phone you get I guess. It sucks. A lot of people said their V10 didn't get hot, but here mine does. I guess it's just what you end up with. I WISH they all came the same or that companies would do a little more quality control. I've returned a lot of devices in the past for different problems but it seems there is never a "perfect" one.
Sent from my VK815 using XDA-Developers mobile app

Ducter said:
Anyone experienced this? Phones just out the box, got my apps installed and was testing the phone out. Screen splits and looks like it's overheating. Assuming it will have to go back for an exchange.
Click to expand...
Click to collapse
Mine got the same issue after 4 months of having it. I have a rooted phone, so i can forget about t-mobile replacement. Any idea if it is a hardware or software thing? Should i get a replacement display?
Thanks

Zaynoun said:
Mine got the same issue after 4 months of having it. I have a rooted phone, so i can forget about t-mobile replacement. Any idea if it is a hardware or software thing? Should i get a replacement display?
Thanks
Click to expand...
Click to collapse
I would put the phone back to stock. Call T-Mobile and tell them what happened, I've exchanged Samsung phones that have been rooted and tho I've flashed back to stock knox was tripped and they have never said a word about it. It's clearly a hardware issue and rooting it can't cause that, I can't say if it's policy or not but T-Mobile has always been fair with me, I imagine if the issue was in somehow related to rooting they might say something but haven't ever with me, it's always been hardware so I can't say.
Here's what happened with mine
Called them, told them what's happening and I had to pay $20 for the exchange. I had ordered mine by phone so that's the route I had to take, they mailed a new one to my local store, I went to pick it up and they inspected my original phone for cracked screen, water damage or signs of abuse, they never even turned it on to check bootloader or anything. We swapped phones and I was on my way.
This should help you also, when I originally called in the rep asked if I could send him some pictures of the phone so he could put it on file should this become an issue, which I did. I sent numerous pictures and screenshots so hopefully the next in line doesn't have any issues.

@Ducter I'll give it a try. Thanks buddy.

Lost my T-mobile G5 to the dreaded screen tear just 2 days into owning it. I'm in Canada though so I'm probably screwed for a replacement.

How to fix LG G5 Screen Split issue using Heatgun.
Disassemble LG G5 using the link below.
https://www.youtube.com/watch?v=hveXdJLJEeU
Disconnect the Wifi Cable (Black One), Rear Camera, Front Camera.
Now with just the logic board, place it on a surface that won't melt.
It should look like the picture below. Warning don't take off anything else
https://imgur.com/a/gmp9Z
Turn on your heatgun and apply left right motion only concentrating on the cpu metal plate for around 15 seconds.
Do the same thing on the opposite side of the cpu plate.
Let it cool down for around 10 minutes.
Put it back together and it should work.
I did it atleast four times, first time it worked but failed after few minutes.
Second and third time was not working at all.
The fourth time I did it, it was working.
It's been a while and it still going.
Credits to the poster.
http://bit.ly/2f1knOL

****please disregard. Figured it out. Looks like six screws holding in the logic board also.
Thanks for sharing. I went to the original post and thanked there also.
I'm stuck trying to remove the logic board. I can see how the front camera comes off very easily. I can't find anything that looks like a black cable for wifi. Also can't figure out how to remove the rear camera. Any pointers?
Thank you in advance.