hey i deactivated my charge because soft bricked. now i need to reactived it but i don't know how. they first active it at the store . does anyone know how ? i have the gingerbread rom installed
Did you reactivate your old device? If so, you'll probably need to call Verizon or go to the store and get a new SIM card. Remember with these phones that its actually the cards that are activated, not the devices, and for some reason there doesn't yet seem to be an easy method of reactivating an old card.
When I activated the old phone the computer lady said I had 90 days to reactivate the SIM or I would need a replacement one. But the VZW website is not working for me know... I will call them them in morning...
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With AT&T you can simply throw a sim card in and away you go with any phone you want. What do you do on AT&T namely if you have an iPhone and TBolt?
You wont be able to do it without going through Verizon to have your TB Sim card reset everytime you want to use your TB after using your iPhone.
Normally you just have to do a simple ESN swap (can do online). Unfortunately with the Thunderbolt and it's LTE SIM, things might be more complicated. I'd check with a Verizon rep to see what would be involved.
Sadly its a complete pain in the butt. One of the guys I work with had to deactivate it and reactivate it a couple of days later. The guy in the store couldn't figure out how to do it, and it took him about 3 hours on the phone with various techs to finally get it working. They ended up having to swap out the SIM card in the store.
Not sure if its the process that is tough, or if they just don't know what they are doing. Either way, I wouldn't recommend it if you can avoid it. If you really need to do it, it is possible, but its not as simple as just swapping out a SIM card like on AT&T.
Once there are more phones utilizing LTE wouldn't you just be able to swap out your sim card and put it in any LTE phone?
dirtyfingers said:
Once there are more phones utilizing LTE wouldn't you just be able to swap out your sim card and put it in any LTE phone?
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Yes, this is correct. I can go buy the Droid Charge, and put in the SIM from my Thunderbolt, and I'll be good to go.
Thats pretty sweet, I wish I had the cash to drop on some more LTE phones when they come out.
WilliamStern said:
Yes, this is correct. I can go buy the Droid Charge, and put in the SIM from my Thunderbolt, and I'll be good to go.
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Are you sure about that? I thought we were still using CDMA for calls and there is no voice over 4G/LTE on VZW just yet.
WilliamStern said:
Yes, this is correct. I can go buy the Droid Charge, and put in the SIM from my Thunderbolt, and I'll be good to go.
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Pretty sure this is wrong.
When setting up my phone the rep had to set up the sim card and phone separately.
Razorz is right, we still utilize cdma for voice, so it may be possible to get data on a new phone but no voice?
A rep told me you could, never tried I don't have another Verizon phone to swap it out with. Also ATT charges activation when you swap sims "if the sim is in a different phone for a lengthy time". Also ATT will add a data plan to your account if the phone you put it in requires one.
the id number for the sim card and the ESN for the phone both must be in the verizon system associated with your phone number or the device will not work.
stuckhere4ever said:
Sadly its a complete pain in the butt. One of the guys I work with had to deactivate it and reactivate it a couple of days later. The guy in the store couldn't figure out how to do it, and it took him about 3 hours on the phone with various techs to finally get it working. They ended up having to swap out the SIM card in the store.
Not sure if its the process that is tough, or if they just don't know what they are doing. Either way, I wouldn't recommend it if you can avoid it. If you really need to do it, it is possible, but its not as simple as just swapping out a SIM card like on AT&T.
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they didn't know what they were doing.
When I had data problems with my TB, I switched to my INC via the activate phone link on the "my account" web page. An hour later when I tried to return to the TB, I got a prompt for the phone's IMEI, then prompted for the SIM card's number.. It error-ed. After calling CS, the rep couldn't help, got TS on the line, they manually entered the SIM number to make it work...
So it appears switching away from the TB deactivated the SIM, to switch back, VZW's TS had to re-add or re-activate the SIM.
And as thetwiztidfreak said, they did need BOTH the IMEI and SIM numbers to re-activate the TB.
thetwiztidfreak said:
the id number for the sim card and the ESN for the phone both must be in the verizon system associated with your phone number or the device will not work.
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Click to collapse
Correct but when you put the registered SIM in another LTE device it registers that handsets IMEI with your account. You can infact do a SIM swap with LTE, since your phone number is tied to the SIM putting the sim in another device effectively activates the phone on your account.
I should know, it's my job ;-)
It works the same way as GSM, but going from an LTE phone to a CDMA phone is a bit different, the SIM gets decactivated and becomes useless and if you want to switch back you need to go the a Verizon store for them to sell you out a new SIM for $0(some times old SIMs can be reactivated however there may b e issues with this). It's a PITA so I don't reccomend switching back and forth between CDMA and LTE devices unless you absolutely HAVE to.
chaoscentral said:
Correct but when you put the registered SIM in another LTE device it registers that handsets IMEI with your account. You can infact do a SIM swap with LTE, since your phone number is tied to the SIM putting the sim in another device effectively activates the phone on your account.
I should know, it's my job ;-)
It works the same way as GSM, but going from an LTE phone to a CDMA phone is a bit different, the SIM gets decactivated and becomes useless and if you want to switch back you need to go the a Verizon store for them to sell you out a new SIM for $0(some times old SIMs can be reactivated however there may b e issues with this). It's a PITA so I don't reccomend switching back and forth between CDMA and LTE devices unless you absolutely HAVE to.
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I can confirm that it is a royal pain in the ass to go to the vzw store to get a new sim...
I just got a replacement for my tbolt. I had 5 days to return the "defective" one. I bounced the SIM card back and forth between the two phones a dozen times trying to see which one got better 3G/4G reception. The rep told me to decide which one works better and send the other phone back. It didn't matter.
i have been on the phone on and off with them for well over 8 hours today!!! here's the deal... i tried to use the tmobile sim. cut the card perfectly and the phone didnt recognize the card. obvious, i damaged the card. i already activated that tmobile sim card and i ported my old at&t phone number. so... i pop in the mini sim at&t card for straight talk in the phone... i sit on the phone forever trying to talk to technical support(im actually on the phone now with these idiots)... i finally speak to someone and they activate the sim card. tell me to wait 10 minutes then cut the phone off and then on. this occurred about 2 hours ago. the phone recognizes the sim but it says no service. what do i do? im sick to death of waiting online. this phone i have is the international one x. i had no problems with at&t pay as you go. anybody have these kinds of problems? please help before i chop all my fingers and feed them to my oscar
So...... what even happened ?
You originally wanted to activate with T-Mobile, yes ? But then you broke the SIM card and are trying to activate on Straight Talk ?
How did you activate the T-Mobile SIM and port the number when it wasn't even in the phone ?
You should consider using Google Voice and porting your number there so you don't have to worry about changing numbers on the actual phone again.
Otherwise, this sounds like an issue that only their customer service is going to be able to resolve. Porting a number can take a while, and it's possible there are complications if you just did it two times in a row. I don't know if the phone's supposed to use an assigned number before that or if you just have to wait.
Did you check your account on-line to see if it shows you as activated or whatever ?
Hey Guys!!!
I wish there was a quicker way to get all this out so let's get started:
A few weeks ago, I bought a Verizon Samsung Galaxy S3 from a coworker. When she gave me the phone, she left the sim card in the phone. So I made a test call. Forgetting that sim cards store info about the plan and such other important info, I trashed her sim card and went to a corporate Verizon store for my own sim card. I couldn't use my sim card because my other phone is an iPhone 5 that has a nano sim card and I didn't have a sim card adapter. As soon as the Verizon representative put the sim card in and started up the phone the activation screen popped up and started to activate, finally realizing the activation was taking extremely longer than normal the vzw rep told me to let it continue to activate while you go home, if it doesn't work try again. So I did what I was told, needless to say the phone would never activate. So I called customer service to get my iPhone 5 activated since the Galaxy s3 wasn't working. I was then told that it couldn't happen because my service was stuck in a switch that wouldn't end until midnight and then I could call the next day to reactivate. The next day after customer service sent me another sim card the same thing happened. After going through 4 sim cards the same thing happened. I then called Samsung Support and sent my phone to them, they claimed it was fix but the only thing that was done was they upgraded my firmware to 4.1.2 and fixed my charging port which wasn't messed up since the phone charged before I sent it off. At my wits end I got desperate, I cut up on of the "damaged" sim cards and put it in my iphone 5, immediately it activated itself without me even having to log on the vzw website. I then took the sim card out and put it back into the galaxy s3 with the sim adapter I purchased and the activation box never came up. Instead I called customer service and they tell me that the iphone 5 is still active on my account even though the iphone 5 has no sim card in it and is turned off. The online vzw tech informed me that the system wouldn't let them switch the imei numbers on the phone. Long story short I have what I think is an unrooted phone that won't activate.
P.S. The phone isn't lost or stolen. I asked them and he said no them system would've flagged the phone.
My questions are what do you guys think is wrong with the phone? Is this normal? Can it be fixed? If so, how? What would you do? What should I do?
to moderators...
me2cute2c said:
Hey Guys!!!
I wish there was a quicker way to get all this out so let's get started:
A few weeks ago, I bought a Verizon Samsung Galaxy S3 from a coworker. When she gave me the phone, she left the sim card in the phone. So I made a test call. Forgetting that sim cards store info about the plan and such other important info, I trashed her sim card and went to a corporate Verizon store for my own sim card. I couldn't use my sim card because my other phone is an iPhone 5 that has a nano sim card and I didn't have a sim card adapter. As soon as the Verizon representative put the sim card in and started up the phone the activation screen popped up and started to activate, finally realizing the activation was taking extremely longer than normal the vzw rep told me to let it continue to activate while you go home, if it doesn't work try again. So I did what I was told, needless to say the phone would never activate. So I called customer service to get my iPhone 5 activated since the Galaxy s3 wasn't working. I was then told that it couldn't happen because my service was stuck in a switch that wouldn't end until midnight and then I could call the next day to reactivate. The next day after customer service sent me another sim card the same thing happened. After going through 4 sim cards the same thing happened. I then called Samsung Support and sent my phone to them, they claimed it was fix but the only thing that was done was they upgraded my firmware to 4.1.2 and fixed my charging port which wasn't messed up since the phone charged before I sent it off. At my wits end I got desperate, I cut up on of the "damaged" sim cards and put it in my iphone 5, immediately it activated itself without me even having to log on the vzw website. I then took the sim card out and put it back into the galaxy s3 with the sim adapter I purchased and the activation box never came up. Instead I called customer service and they tell me that the iphone 5 is still active on my account even though the iphone 5 has no sim card in it and is turned off. The online vzw tech informed me that the system wouldn't let them switch the imei numbers on the phone. Long story short I have what I think is an unrooted phone that won't activate.
P.S. The phone isn't lost or stolen. I asked them and he said no them system would've flagged the phone.
My questions are what do you guys think is wrong with the phone? Is this normal? Can it be fixed? If so, how? What would you do? What should I do?
Click to expand...
Click to collapse
Feel free to delete this post. It doesn't seem as if anyone cares to answer my question. Thanks anyway.
No one is answering the question because we have no answers for it. Also don't expect us to answer as soon as you post as like you we all have a life and that is more important so we will respond as soon as we possibly can.
Sounds like a issue with your line. Someone who knows what they're doing at vzw probably needs to submit a trouble ticket for you.
Sent from my SCH-I535 using xda app-developers app
I activated my phone (an unlocked GS3) on Net10 then a week later ported my old phone number to it. In that process they said they had to mail me a new SIM card so the one I had just bought/activated was deactivated and my old number was also cancelled.
When I called to complain about being left with no phone over Christmas they reactivated the store-bought phone number.
Now...2 weeks later my wife wants to get on board so I bought her an unlocked GS3 and put the deactivated SIM card in it to see if I could get to their apps instead of AT&T's store and was surprised to find that the phone number is still active. When I called to activate/port the new line they told me the SIM card number I read them didn't exist.
SO now I'm wondering how this is, and how long it will work? I tried to get it set right but Net10 is adamant I need to buy yet another SIM card. It's kinda hard to take this seriously when I have a working phone that makes calls and gets full data.
Interested in how this turned out...
guy48065 said:
I activated my phone (an unlocked GS3) on Net10 then a week later ported my old phone number to it. In that process they said they had to mail me a new SIM card so the one I had just bought/activated was deactivated and my old number was also cancelled.
When I called to complain about being left with no phone over Christmas they reactivated the store-bought phone number.
Now...2 weeks later my wife wants to get on board so I bought her an unlocked GS3 and put the deactivated SIM card in it to see if I could get to their apps instead of AT&T's store and was surprised to find that the phone number is still active. When I called to activate/port the new line they told me the SIM card number I read them didn't exist.
SO now I'm wondering how this is, and how long it will work? I tried to get it set right but Net10 is adamant I need to buy yet another SIM card. It's kinda hard to take this seriously when I have a working phone that makes calls and gets full data.
Click to expand...
Click to collapse
i'd just milk the cow til it ran out, lol just use the AT&T until it finally deactivates service....if it ever does
guy48065 said:
I activated my phone (an unlocked GS3) on Net10 then a week later ported my old phone number to it. In that process they said they had to mail me a new SIM card so the one I had just bought/activated was deactivated and my old number was also cancelled.
When I called to complain about being left with no phone over Christmas they reactivated the store-bought phone number.
Now...2 weeks later my wife wants to get on board so I bought her an unlocked GS3 and put the deactivated SIM card in it to see if I could get to their apps instead of AT&T's store and was surprised to find that the phone number is still active. When I called to activate/port the new line they told me the SIM card number I read them didn't exist.
SO now I'm wondering how this is, and how long it will work? I tried to get it set right but Net10 is adamant I need to buy yet another SIM card. It's kinda hard to take this seriously when I have a working phone that makes calls and gets full data.
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Click to collapse
Tracfone (Parent company of Net10) always seems to make a mess out of the simplest things. In your case, it was to your benefit. You already tired to make things right, so I say use the SIM until it gets deactivated. I'd assume you'll get a month out of the SIM. As they can't find the SIM number in their database, I'm sure you wouldn't be able to continue using that SIM once it does become derivative.
Must have gotten flagged right away...it was dead in two days :-/
Hey M8 crew!
New to the M8, just bought the phone from swappa. Apparently it has root/s-off/some lollipop build installed on it. Clean ESN.
Took it into verizon to activate it on my line, but the sim doesn't appear to activate as they expect. It detects that it was inserted, says to reboot, after reboot still says no service, and never performs any activation. Verizon rep was claiming that the rom was causing the failures, and it does appear to likely be software related if it is never launching the activation. VZW tech support was no help other than saying it may take up to 12 hours to activate the sim (bs meter going off). Spent 2 hours in the store trying to get it to activate, saying everything was fine on their end. Tried a couple sims in store to rule out a bad sim. Have even tried the tape on the sim trick to see if that might have something to do with it.
Has anyone ever seen / heard of this sort of situation before and have any idea of how to fix it?
Would a stock RUU flash help out in anyway?
Is it because it is not a verizon rom that the activation is not happening? Would I somehow be able to use a different verizon phone to activate the sim, then put it in my phone and have service start working?
Any ideas?
nectur said:
Hey M8 crew!
New to the M8, just bought the phone from swappa. Apparently it has root/s-off/some lollipop build installed on it. Clean ESN.
Took it into verizon to activate it on my line, but the sim doesn't appear to activate as they expect. It detects that it was inserted, says to reboot, after reboot still says no service, and never performs any activation. Verizon rep was claiming that the rom was causing the failures, and it does appear to likely be software related if it is never launching the activation. VZW tech support was no help other than saying it may take up to 12 hours to activate the sim (bs meter going off). Spent 2 hours in the store trying to get it to activate, saying everything was fine on their end. Tried a couple sims in store to rule out a bad sim. Have even tried the tape on the sim trick to see if that might have something to do with it.
Has anyone ever seen / heard of this sort of situation before and have any idea of how to fix it?
Would a stock RUU flash help out in anyway?
Is it because it is not a verizon rom that the activation is not happening? Would I somehow be able to use a different verizon phone to activate the sim, then put it in my phone and have service start working?
Any ideas?
Click to expand...
Click to collapse
If the phone was used on another carrier it might be stuck in a non lte/CDMA mode. Flash stock vzw ruu. Do a factory reset. Go into mobile settings and make sure it's set to global. Then see if default network is set to vzw. Then check provisioning.
That did it. Thanks!
nectur said:
That did it. Thanks!
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Click to collapse
Np...bought an m8 for my dad a couple months back and same thing happened. I finally realized it was used on a different carrier.