I have the HTC Touch Pro and am having difficulty with my work email account syncing properly with the phone. When I first got the phone and setup the outlook email through exchange the emails flowed into my phone simultaneously. However a week or so ago I accidentally cleared all my data back to the phone default settings as to when I bought it. My yahoo email still shows up properly, but my outlook account only syncs when I am at work logged into our system, or when I log into the exchange network. Once I log out of the system, the incoming emails stop showing up on my phone. Can you tell me why I wouldn't be able to get my outlook email at all times of the day, even when I am not logged into the system? Really it is pointless to only have my outlook email update on my phone when I am sitting at a computer viewing. Any help or suggestions are greatly appreciated!!!
Here is the problem - my company uses Blackberry for mobile email so I can not get company email pushed to my Win Mo 6.1 HTC Touch. I just signed a 3 year contract before I started with the company so I am not cancelling to get a Blackberry.
I can active sync email when connected to my computer but that does not allow me to get email on the go. I read in the threads that Microsoft got rid of remote Active Sync for security reasons and I can not find a solution. I have tried to make "Rules" in Outlook (both server side and client side) to forward all incoming mail to my gmail so I could remotely access my gmail account but security software at our company stops it after a few emails as suspicious activity.
The best thing that I have figured out is to leave my computer on all day and access my computer remotely with "logmein" but this is a major pain to do and annoying to do on the small screen.
I have unlimited internet access on my phone. I don't care if I can email anyone back from my account, I just need to see email as it comes in.
Any ideas?
I have VZW TP2 and I use an exchange server to sync my email, contacts, calendars and tasks across my mobile phone, desktop and laptop.
For some reason, on this phone, it doesn't update certain things that I've done of my desktop or laptop for a while. I even manually go into active sync and click "sync now" and it doesn't update.
For example, if I'm on my desktop or laptop and I delete a message in my inbox, it won't update on my phone until it receives another message. Even if I click "send & recieve" in Outlook on my desktop/laptop and then manually click sync on my TP2, the email won't dissapear until another message is received. Also, today I deleted a calendar appointment on my laptop (which was for today) and even after many syncs on both my laptop outlook and on my TP2 via active sync/send recieve etc, the appointment is still showing up on the homepage screen and in my calender.
Anyone ideas?
I am having trouble with mine syncing as well. In Activesync, I get an error saying something about the server not being able to be reached. It may be an intermittent connection problem. It was working fine up until a few days ago. Also, make sure in your Schedule in Activesync is set to 'As Items Arrive'.
I had a problem with syncing then realized from some dumb reason the default option on off hours was manual sync and not "push", after making that change my issue stopped.
this is not a question of configurationi...
i have activesync set up for as items arrive in peak AND off peak. all days are checked, and for safe measure - peak time is from 12a to 11:59pm. so i'm covered there.
BUT i have the same delay issue. i can sent a test email from another email account on my deskto TO the exchange inbox on my device. i will watch it arrive almost instantly to the web portal of that same exchange inbox...but wait 10, 15, sometimes 20 minutes for the device's activesync to "wake up" and decide to sync on its own to retrieve that test message.
totally ridiculous.
yes, it is "push", but it's CLEARLY not instand (or even "immediate") push. certainly not comparable to a blackberry (which i despise and refuse to use).
so far, htc, verizon, and my hosted exchange company have been unable to offer a solution. i'm told, "a 5 to 10 minute delay is totally acceptable when using activesync exchange".
that is totally UNACCEPTABLE in the professional world.
i would go back to using goodlink (as i did with my old xv6800, befoe upgrading to the tp2), but it doesn't work well with touchflo 3d. and to be honest, what's the sense of using the tp2 if you can't enjoy the the new interface?
anyone have any suggestions? can this be fixed??????
The delay in syncing emails getting deleted is common. I don't know this for sure, but I'm pretty sure I read that receiving a new email is the trigger to sync all changes in the mail folders.
As far as it taking 10 - 20 minutes to get new mail, that does not seem normal. I get new mail on my TP2 before they show up in my inbox on my desk and I have on all the "direct push" phones that I've had. Are there other users on your Exchange server you can compare to? That way you'd know if it were just you or the server.
here's a solution!
after speaking with trusted friends and valued forum members (thanks guys for your input), i've decided to ditch "the message center" (the aforementioned exchange hosting company that gave me that "acceptable email delivery" crap). i opened a newa account with another company that advertises IMMEDIATE email delivery via activesync. wish me luck!
I've been syncing mine with an Exchange 2007 Environment that I setup personally and I have had no problems with my Touch Pro 2. Everything has synced just fine. Make sure you double check all of your settings on your phone and if need be on the Exchange Server itself.
my company uses exchangemymail.com for our email hosting. We have a ton of mailboxes using all sorts of devices. blackberry, wm, iphones. I use tp2 via echange active sync. I get emails near instant. calendar updates are near instant. deleted items needs a new email to trigger syncing as I believe that is the way it just works.
This is specific to VZW users using Verizon's Wireless Sync software.
The normal mode of operation has all content run through Outlook running on the host PC (in other words, if you send an email from your "Outlook" account on your phone, it goes to your PC's Outlook outbox before sending... ditto meeting requests). My problem is that my PC is NOT always on, so sometimes these requests wait days to be sent.
Is there a way to force wireless sync (or the phone) to send meeting requests through a separately set up POP/IMAP email account? The strange thing is I DEFINITELY had this working for a long time, and now it's going back through Outlook (I tried WM6.5, didn't like it and switched back to a clean install of WM6.1).
Any thoughts are very much appreciated.
Hi all,
Not 100% sure if this is the right place to post this (if not could someone please move?), but I have a problem I could do with some help with!
I currently have gmail, hotmail (for personal emails) and the normal android email (for work emails) apps on my Galaxy S3. These are set to receive emails all day long, however as most of the time at work I am in front of a PC, I would like to stop syncing from these apps at those times.
I have set up tasker to recognise when I am in the vicinity of my work wireless router, and gone to the Net section and disabled auto-sync when the tasker profile is activated.
This seems to work perfectly with gmail and hotmail, however my work exchange emails still come through on my phone. I recall reading that this might be because there are separate setting for sync actually in the email app?
Is there any way anyone can think of to get this to work?
Thanks in advance!
EDIT: It does appear I just received a notification for a hotmail email too? But all others haven't come through to my phone today, so that may just be a blip?
Nobody have any ideas? I'd be happy to explore other ways of achieving the same...