Hello All,
My company just recently went through a server upgrade and my phone was working perfectly prior to the upgrade. i had full exchange access such as all email boxes, calendar and contacts. prior to the upgrade we had the mail.companyname.com server address.
now the server address is http://owa.companyname.com/Microsoft-Server-ActiveSync
when i enter this into the device center it keeps kicking the address out and puts in the following. owa.companyname.com
they currently have my phone set up like a regular email account such as hotmail. i only have my inbox working and it doesnt store my sent items. Additionally my calendar or contacts doenst flow to my phone and i cant sync the phone with device center either.
i have the sprint htc snap but i dont think that makes a difference since it was working fine before the server upgrade.
any ideas.
Thanks
Try to contact tecnical support of the company,s surver maintanance
I have VZW TP2 and I use an exchange server to sync my email, contacts, calendars and tasks across my mobile phone, desktop and laptop.
For some reason, on this phone, it doesn't update certain things that I've done of my desktop or laptop for a while. I even manually go into active sync and click "sync now" and it doesn't update.
For example, if I'm on my desktop or laptop and I delete a message in my inbox, it won't update on my phone until it receives another message. Even if I click "send & recieve" in Outlook on my desktop/laptop and then manually click sync on my TP2, the email won't dissapear until another message is received. Also, today I deleted a calendar appointment on my laptop (which was for today) and even after many syncs on both my laptop outlook and on my TP2 via active sync/send recieve etc, the appointment is still showing up on the homepage screen and in my calender.
Anyone ideas?
I am having trouble with mine syncing as well. In Activesync, I get an error saying something about the server not being able to be reached. It may be an intermittent connection problem. It was working fine up until a few days ago. Also, make sure in your Schedule in Activesync is set to 'As Items Arrive'.
I had a problem with syncing then realized from some dumb reason the default option on off hours was manual sync and not "push", after making that change my issue stopped.
this is not a question of configurationi...
i have activesync set up for as items arrive in peak AND off peak. all days are checked, and for safe measure - peak time is from 12a to 11:59pm. so i'm covered there.
BUT i have the same delay issue. i can sent a test email from another email account on my deskto TO the exchange inbox on my device. i will watch it arrive almost instantly to the web portal of that same exchange inbox...but wait 10, 15, sometimes 20 minutes for the device's activesync to "wake up" and decide to sync on its own to retrieve that test message.
totally ridiculous.
yes, it is "push", but it's CLEARLY not instand (or even "immediate") push. certainly not comparable to a blackberry (which i despise and refuse to use).
so far, htc, verizon, and my hosted exchange company have been unable to offer a solution. i'm told, "a 5 to 10 minute delay is totally acceptable when using activesync exchange".
that is totally UNACCEPTABLE in the professional world.
i would go back to using goodlink (as i did with my old xv6800, befoe upgrading to the tp2), but it doesn't work well with touchflo 3d. and to be honest, what's the sense of using the tp2 if you can't enjoy the the new interface?
anyone have any suggestions? can this be fixed??????
The delay in syncing emails getting deleted is common. I don't know this for sure, but I'm pretty sure I read that receiving a new email is the trigger to sync all changes in the mail folders.
As far as it taking 10 - 20 minutes to get new mail, that does not seem normal. I get new mail on my TP2 before they show up in my inbox on my desk and I have on all the "direct push" phones that I've had. Are there other users on your Exchange server you can compare to? That way you'd know if it were just you or the server.
here's a solution!
after speaking with trusted friends and valued forum members (thanks guys for your input), i've decided to ditch "the message center" (the aforementioned exchange hosting company that gave me that "acceptable email delivery" crap). i opened a newa account with another company that advertises IMMEDIATE email delivery via activesync. wish me luck!
I've been syncing mine with an Exchange 2007 Environment that I setup personally and I have had no problems with my Touch Pro 2. Everything has synced just fine. Make sure you double check all of your settings on your phone and if need be on the Exchange Server itself.
my company uses exchangemymail.com for our email hosting. We have a ton of mailboxes using all sorts of devices. blackberry, wm, iphones. I use tp2 via echange active sync. I get emails near instant. calendar updates are near instant. deleted items needs a new email to trigger syncing as I believe that is the way it just works.
Hi
I have a question about syncing emails. I have had the following working before but for the life of me can't get it to do the same since changing the rom.
When I'm not at work I receive my emails to my tp2 and once I get to work I sync my phone with outlook, all the emails from my phone delete and outlook receives all of the emails now.
Any suggestions would be appreciated.
Cheers
Not quite sure I follow, are you saying you use a cable to sync once you get to work?
Also, is your TP2 syncing over the air using an exchange account, or a pop or imap account?
Hi all
This was a new one for me and i hope its a one off.
I was reading my emails using the undread option across mutiple accounts and once i had read them all and switched back to all mails view all of my mails had gone from the device.
I then exited mail and went back into it and it showed the setup account choices screen.
I checked settings and accounts and they were all still there with a green sync icon but checking the mail app they were not showing as registered.
The only fix i could find was a factory reset.
Has anyone else experienced this and is there a better fix? I have searched the forums and found nothing so far.
Annoyed
Sent from my HTC Sensation Z710e using XDA App
This also has happened to me multiple times. I had 2 accounts: exchange for work and pop/smtp for home email. Mail client crashed (do not remember exactly what i was doing) and upon re starting it i was presented with the screen to set up mail accounts.
Checking the Account & Sync in Settings listed both accounts, but the mail client was unaware of them.
First time this happened I simply re-entered account details in the mail client and everything worked.
Second time it happened I could enter the exchange account details but client reported that it could not connect.
This required a factory reset to fix. Called north american support line, they had no record of this problem on file & suggested I use k9 client due to history of mail client issues on other devices. I could not get k9 to work on exchange.
When it happened the third time, I was able to reenter the accounts into the email client again and things worked.
I am now evaluating touchdown mail client for exchange. I use the gmail client for some other accounts and it works fine.
Hi,
I have setup an Exchange mailbox on the U11 via HTC mail and it works fine generally, but I have one issue. If I delete a mail on the phone it disappears just on the phone -if I open OWA or Outlook the mail is still there. In other direction when deleted in Outlook the mail also is deleted on the phone. How can I setup that it is deleted in both directions? Doesn't found anything in the options on the U11.
Seems to be the same with contacts.
Have you enabled the sync?
Yes, it was.
I deleted the account from the phone and re-setup it -now it's working fine.
Thank you!