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Yesterday, I received a new StraightTalk MicroSIM (ATT compatible) for my new Nexus 5. I have been using a StraightTalk T-Mobile compatible one that I used in my old phone. I activated the new SIM, using the automated phone system. This morning I saw that my phone still had no service. That is, zero bars, I cannot make calls or text. Of course data doesn't work either. I logged into my account and it said that the transfer to the new SIM is complete. So I called StraightTalk and was transferred 5 times to people who did the same trouble shooting with me every time. Their trouble shooting: power off your phone, take out your SIM and then start it back up. Then they said they need to send me a new SIM card.... Here is my issue, I feel like they don't know what they are doing so their answer is just to send me another SIM.
My question: Did anyone else have this experience or ideas on getting the phone to work? I've tried different APNs with no different results.
Okay, this is odd. I figured, since I won't have phone service for a while, I would root my phone. After I rooted my phone, everything works. I can make calls and data works. Not sure what changed but when the device was rooted, it also did a factory reset. After 50 minutes of crappy customer service, I think I'll just take the new SIM card they are sending.
Takes a while for them to activate it sometimes. I was with customer services for 2 hours trying to activate my Sim card because it wouldn't let me online.
Their customer service, signal penetration might suck, but it's way cheaper, which I'm good with.
Sent from my Nexus 5 using xda app-developers app
I wonder if maybe that is what happened but I think it probably had to do with the factory reset.
I do want to post one final thing since everything has played out today... On the phone I asked them to expedite the package since this is my work phone and ONLY phone. Today, FedEx delivered a new SIM card... it was the card only. No other packaging or information. It was the wrong SIM... I needed a micro and they sent a regular SIM... but at least they tried. After receiving the SIM today, I don't feel so bad about the situation. Things may have been different if my phone didn't miraculously start working. I would have had to cut down the regular sized SIM... to find out if it is an ATT or Tmobile version... it's probably the Tmobile versions, since I ordered the ATT version. Thats how things go... have a good day!
READ THE NEXT POST FOR CONTINUED ISSUES
*** I'm going to keep posting my experience, in case anyone else can find the information useful. ***
My service should have Auto-Refilled today. However, when I went to make a call, I found out my service was deactivated. I thought maybe Auto-Refill was disabled when I transferred to the new microSIM. Unfortunately, after spending another 45 minutes on the phone with customer service, I found out that they activated the replacement SIM that they sent me... the one that doesn't fit my phone and appears to be a Tmobile SIM. So, instead of just re-activating the microSIM that was working yesterday, they have to send me another one. I confirmed with them that they will be sending an AT&T compatible microSIM. We will see what I receive.
Hello everyone.
I tried to transfer my NET10 number to a Huawei Ascend mate 2 and now neither phone works.
The full story is: I went through the process of transferring my line (typed both MEIDs and phone number)
A few hours later my old phone still worked but I noticed a signal on my mate. There was no data connection yet obviously. I texted my old phone from my new phone and I noticed that there was a new number.
A few hours later the service to my old phone was cut off. I put in the correct APN and Finally! 4G LTE! My new phone still had a new number though; not the one I wanted to be transferred.
A few hours after that the service was disconnected from my new phone as well! I tried to call the new number that previously worked and it doesn't even exist now.
I called customer support and he wasn't able to figure out the problem. He said he'd call back but never did. Can anyone tell me how to fix this problem? I've never heard of anything like this.
Thanks for reading this whole thing, Chris
It has to be fixed on their end. Nothing can be done here
Yeah, after two calls to customer service, they told me that they would over-night me a new sim card.
It's been three days and now I have to wait over the weekend. I don't expect it to arrive Monday either honestly.
I've always been satisfied with net10's service, but GOD HELP YOU if you need any sort of assistance. I should have just took the hit and created a new number. Jeese.
I'll be honest that is what I do and I change my number a few times a year. Even when I worked for ATT I advised people just to get a new number. Because in the end it is the carriers choice if they want to let the number go and can cause issues
Well back in 2014 I purchased the htc one m8 from Verizon which was a huge mistake because the bill was huge aswell. I then left Verizon after about half a year and went to metropcs and purchased an lg. Me being a noob I didn't know that you could unlock phones for a different carrier. So for the longest time I've just been using the m8 as a really nice Ipod. So just a few weeks ago I purchased sunshine and unlocked and s off my m8. I did research and found I needed apn settings and I found the correct settings I needed for my phone. After that I called metro pcs and they tied the device to my account with the imei and the SIM card number, over the phone. It worked out dand, I could see the word metropcs at the top and I could call my friends and my parents, I could text and send picture message. It even said I had 4g lte at the top. But here's the problem. About 4 times a day I will lose all service, and to make it come back on I have to attempt to make a call and as soon as I make the call it drops and says call lost. And then give it about 5 mins and I have my service back and I get all my messages that I would have gotten before all at once. Unless I try to make that call I won't have any service. This happens about 4 or 5 times a day and it's really annoying. I need help on how to fix this. Would I need to flash a custom rom like viper rom instead of this Verizon crap? I'm running android version 5.0.1 and I am unlocked and s off.
Try a different ROM like viper and see if it solves it?
Sent from my HTC6545LVW using Tapatalk
I spent over 2 hours last nite with att reps trying to enable numbersync to work between the s3 and s8 phones.. the s8 phone is an unlocked phone (not bought through att), only to find out today via another rep that the phone must be bought via ATT or truly att branded.. which i find a bit absurd, as i think others have succeeded..
Is this really the case.. anyone know or have this same experience?
Specifically this error would appear after going through the get started via the watch then on the phone (after creating a seperate accessid):
Oh darn! We can't enable device syncing on this phone. Want to find out more? Call us at 800.331.0500 so we can help.
(MSSITWINREL12)
If this turns out to really be an unlocked phone issue (which is a bit ridiculous), i think i read that it might be possible to take my sim card out of that phone and put in another phone that is att branded, enable number sync then put the card back in my s8 and go from there
Thanks
The phone does not have to be AT&T branded, I have a T-Mobile Note 4 and until the last update numbersync worked. Updated my S# over the weekend after avoiding it for as long as possible, and now numbersync is no longer an option on my S3.
pasco8525 said:
The phone does not have to be AT&T branded, I have a T-Mobile Note 4 and until the last update numbersync worked. Updated my S# over the weekend after avoiding it for as long as possible, and now numbersync is no longer an option on my S3.
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Click to collapse
Thanks for the reply.. your saying you had an unlocked tmobile phone on att and it was working till a recent tizen update then?
The rep further told me to take the phone to the best buy samsung experience store and have it flashed with the att firmware to get around this issue.. maybe not needed then? (which i assume means a wipe and possibly lose my unlock)
I had the same problem with my Gear S3 and my Axon 7. Worked on for a solid hour with an ATT rep in store and another hour on phone with someone else. Finally it was determined that it wouldn't work on an unlocked phone. Haven't tried the sim swap with an ATT branded device yet, but if I do, I'll let you know if it works.
karlkarloff said:
I had the same problem with my Gear S3 and my Axon 7. Worked on for a solid hour with an ATT rep in store and another hour on phone with someone else. Finally it was determined that it wouldn't work on an unlocked phone. Haven't tried the sim swap with an ATT branded device yet, but if I do, I'll let you know if it works.
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Spoke to an att rep again today who called me.. basically in my case the 950U1 s8 phone.. because its this model it wont work with numbersync they say.. they also contradicted the previous reps suggestion of taking the phone to the samsung experience place and having the att firmware flashed on it (or doing it at home).. saying it wont help.. that they need HD voice provisioned and it wont let them provision it (the phone wont).. they said swapping the sim card to a real att phone only may help for a short period, till the system does a sweep, sees a non att phone and reverts it (same with just adding the imei to the database).. There is also a good chance the recent update to either the s3 or the samsung s8 caused numbersync to do a detection for unlocked phones and not allow this (they indicated).
They said i could still try doing the firmware flash but it probably wouldnt work (i dug around online trying to find out which flash it would be and i didnt get too far, short of going to the store to do it at best buy samsung experience)
Really sucks, as the alternative, if i were that desperate to enable this feature (i dont think i am willing to go this far) would be to sell the old phones and get new att branded ones.. end up costing me the price of a new watch in the mix just to do that
markm75 said:
Spoke to an att rep again today who called me.. basically in my case the 950U1 s8 phone.. because its this model it wont work with numbersync they say.. they also contradicted the previous reps suggestion of taking the phone to the samsung experience place and having the att firmware flashed on it (or doing it at home).. saying it wont help.. that they need HD voice provisioned and it wont let them provision it (the phone wont).. they said swapping the sim card to a real att phone only may help for a short period, till the system does a sweep, sees a non att phone and reverts it (same with just adding the imei to the database).. There is also a good chance the recent update to either the s3 or the samsung s8 caused numbersync to do a detection for unlocked phones and not allow this (they indicated).
They said i could still try doing the firmware flash but it probably wouldnt work (i dug around online trying to find out which flash it would be and i didnt get too far, short of going to the store to do it at best buy samsung experience)
Really sucks, as the alternative, if i were that desperate to enable this feature (i dont think i am willing to go this far) would be to sell the old phones and get new att branded ones.. end up costing me the price of a new watch in the mix just to do that
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Click to collapse
.
When I first bought the watch it was for the numbersync feature. My first problem was even though the Samsung rep and the bestbuy rep said that it would work with my Note3, it did not. took several calls and many hours of trying to figure out the HD Voice (VOlte) provisioning. Bought a TMobile Note 4, rooted and rom'ed this worked to setup numbersync. the only problem was it would occasionally turn off numbersync, this occurred about once a month. Then if failed completely said that this line is not accceptabl;e for numbersync. this was after about six months. Discovered that it appeared to be age of firmware related, I was on a TM firmware that was several updates out of date. When I odin flashed the latest firmware numbersync worked again until the recent update to 3.0.0.1 on the gear firmware. Now I have the line not acceptable for numbersync again. I'm going to try to update firmware again to see if that works. If not I will probably look to change carriers to TM. will cost the price of a new watch, but will get me out of AT&Ts locked boot loader.
BTW, setting up numbersync on a different phone and switching back will not work, Tried several times and as soon as you turn on the phone that is not HD Voice capable with your SIM card in it the system sees it and turns off numbersync almost instantly. went throught that trying to get my Note 3 to work.
In all my experience the Samsung and AT&T reps were not a good resource. Numbersync does not appear to be a very popular feature and they do not know much about it.
pasco8525 said:
.
When I first bought the watch it was for the numbersync feature. .
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My main motivation for it has been that.. someone correct me if this isnt accurate.. if your phone dies or is off.. when you dial someone from the watch or text them it will still show the cell phone phone number, not the watch phone number as it does now if bluetooth isnt on.
I'm in the process of gathering the files i need to do the att firmware flash and hopefully hd voice works then (as others say it has).
markm75 said:
My main motivation for it has been that.. someone correct me if this isnt accurate.. if your phone dies or is off.. when you dial someone from the watch or text them it will still show the cell phone phone number, not the watch phone number as it does now if bluetooth isnt on.
I'm in the process of gathering the files i need to do the att firmware flash and hopefully hd voice works then (as others say it has).
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Click to collapse
Yes, that is the whole point of numbersync. The watch uses the phones number not it's own.
Tried updating to the latest firmware and a ROM based on it. No luck still get a rather comical response "Oh darn! We can't enable device syncing on this phone. " worked until the tisen update.
There also seems to be confusion on numbersync with the att reps.. one person told me the watches dont need their own numbers.. that numbersync is all we need (but how would the watch make a call if the phone is off).. another said yes they need external numbers for number sync or solo
edit: i see your last post.. so the latest reps are correct then.... so they assigned us numbers and $10 access fees each with activation fees for no reason basically.. ugh
The watch has to have it's own number, that is it's address on the network. Without it numbersync would have no way to send calls to it. Same as with the LTE enabled iPads they could not make a call, but had to have an address on the cellular network.
Just a quick note...i too spent 3 hours in an AT&T store trying to get numbersync to work..., finally returned the S3 Frontier cancelled the number in it and left frustrated...i now have a GS8 unlocked on AT&T through my work...that is synced to a Verizon Gear S3 Classic lte and i simply use call forwarding with YouMail. If i do not answer my phone after 3 rings it gets sent to my watch and if I still do not answer then Youmail picks it up..If I call out or text with the watch separately then I just let my customers know that I have 2 numbers 1 for my cell and one for their watch. I just don't think AT&T is ready for the Numbnersync technology yet and they just don't care enough to train their own people on it, sad as it is a good promise...
Sent from my iPad using Tapatalk
pasco8525 said:
The watch has to have it's own number, that is it's address on the network. Without it numbersync would have no way to send calls to it. Same as with the LTE enabled iPads they could not make a call, but had to have an address on the cellular network.
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Click to collapse
I meant phone number.. are you saying phone number? After the rep said i didnt need a phone number for each watch, she credited me back the cost of the two lines and said just to contact them that they would enable the numbersync once i had the phones ready.. I'm assuming number means imei, which they still have in the system.
Yes each watch has to have it's own phone number. I believe this is another case of AT&T rep not understanding number sync.
I managed to firmware update so that i have the att bloatware (didnt even need reset, all software was kept).. i confirmed HD voice is working but WiFi calling throws an error to contact ATT.. hd voice was the key for numbersync.. however.. despite this.. and 2 hours on the chat line with ATT.. i still get an error when you do the s3's get started numsync and it opens the page on the phone.. the oops, device sync cant work with your phone (which went from a 950U1 to a 950U btw, which is good as well).. They escalated to another backend team, but i highly doubt they will get it working.. most likely they'll still complain that my phone (was) an unlocked phone, despite adding the att firmware to it.
markm75 said:
I managed to firmware update so that i have the att bloatware (didnt even need reset, all software was kept).. i confirmed HD voice is working but WiFi calling throws an error to contact ATT.. hd voice was the key for numbersync.. however.. despite this.. and 2 hours on the chat line with ATT.. i still get an error when you do the s3's get started numsync and it opens the page on the phone.. the oops, device sync cant work with your phone (which went from a 950U1 to a 950U btw, which is good as well).. They escalated to another backend team, but i highly doubt they will get it working.. most likely they'll still complain that my phone (was) an unlocked phone, despite adding the att firmware to it.
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Click to collapse
Update here.. i managed to get everything working by going with a new sim card.. wifi calling works now.. and i was able to complete numbersync setup.. the only remaining issue i have is that my callerid seems to be blocked on the receiving end.
markm75 said:
Update here.. i managed to get everything working by going with a new sim card.. wifi calling works now.. and i was able to complete numbersync setup.. the only remaining issue i have is that my callerid seems to be blocked on the receiving end.
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Click to collapse
With the Firmware did you have to go through the full process where you changed the CSC and flashed the ATT firmware? Currently I am running a Sprint phone that is unlocked an running the US Unlocked firmware. Even running the ATT firmware they still were not able to get HD Voice or WiFi calling working for me.
eaglerugby04 said:
With the Firmware did you have to go through the full process where you changed the CSC and flashed the ATT firmware? Currently I am running a Sprint phone that is unlocked an running the US Unlocked firmware. Even running the ATT firmware they still were not able to get HD Voice or WiFi calling working for me.
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Click to collapse
The full steps, or mostly full.. are here in this thread..
The short of it was that i only ran regular odin at first.. just did HOME_CSC (using the verizon firmware which covers all carriers).. then rebooted the phone and did all the check boxes and the regular CSC.. after rebooting nothing was wiped and att bloatware was there... at this point hd voice was working.. wifi calling wasnt.. so i went to the store, got a new sim card today, then wifi calling was working.. numbersync took the code on the phone without error.. however.. now i'm realizing it isnt really working.. when i turned the phone off, and texted, it showed my s3 phone number.. and my callerid is still botched.. i think att botched something in this whole process.. so yet another call to them needed.
markm75 said:
The full steps, or mostly full.. are here in this thread..
The short of it was that i only ran regular odin at first.. just did HOME_CSC (using the verizon firmware which covers all carriers).. then rebooted the phone and did all the check boxes and the regular CSC.. after rebooting nothing was wiped and att bloatware was there... at this point hd voice was working.. wifi calling wasnt.. so i went to the store, got a new sim card today, then wifi calling was working.. numbersync took the code on the phone without error.. however.. now i'm realizing it isnt really working.. when i turned the phone off, and texted, it showed my s3 phone number.. and my callerid is still botched.. i think att botched something in this whole process.. so yet another call to them needed.
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Click to collapse
Thanks. It sounds like the latest firmware they did seems to fix some of the issues from bringing a non-ATT phone over but does not resolve everything. It looks like I won't be able to do this though. ATT and the ebay seller are unable to clear the ICCID on my watch, I have to sadly do a return now.
Kinda unrelated, yet ATT was horrible even for normal Sammy phone/watch. After dumping ATT service/hardware for various reasons a few moths back... Sammy watch/phone from Verizon hardware/service works flawlessly. Am carrier neutral, but one works reliably, one didn't.
BTW, Sammy pay via watch hiccuped via ATT at times, yet works flawless via Verizon.
markm75 said:
The full steps, or mostly full.. are here in this thread..
The short of it was that i only ran regular odin at first.. just did HOME_CSC (using the verizon firmware which covers all carriers).. then rebooted the phone and did all the check boxes and the regular CSC.. after rebooting nothing was wiped and att bloatware was there... at this point hd voice was working.. wifi calling wasnt.. so i went to the store, got a new sim card today, then wifi calling was working.. numbersync took the code on the phone without error.. however.. now i'm realizing it isnt really working.. when i turned the phone off, and texted, it showed my s3 phone number.. and my callerid is still botched.. i think att botched something in this whole process.. so yet another call to them needed.
Click to expand...
Click to collapse
well 5 chat people later they finally fixed the unknown callerid issue.. apparently there is an internal back end feature for numbersync regarding it set to active and on.. both toggles were on.. the rep removed the "on" and now my callerid shows my number when calling from my phone (and from the watch when watch is in solo mode too).. everything works! :laugh:
I just got my 7 Pro all set up a couple hours ago. I'm using Straight Talk with a Verizon SIM and I'm having serious mobile network connection issues. It will connect to 5G/LTE for a few minutes, then it will just disconnect and tell me I don't have service. I have to cycle Airplane Mode and it will connect again for a few minutes before disconnecting again. When it is connected, it has decent reception(around -112 dBm). I've checked my APN settings and they match my old phone(Oneplus 9 Pro), so I don't think that's the issue.
Is anyone else having this issue?
wellkevi01 said:
I just got my 7 Pro all set up a couple hours ago. I'm using Straight Talk with a Verizon SIM and I'm having serious mobile network connection issues. It will connect to 5G/LTE for a few minutes, then it will just disconnect and tell me I don't have service. I have to cycle Airplane Mode and it will connect again for a few minutes before disconnecting again. When it is connected, it has decent reception(around -112 dBm). I've checked my APN settings and they match my old phone(Oneplus 9 Pro), so I don't think that's the issue.
Is anyone else having this issue?
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Sorry to hear that. I'm using Tracfone with a Verizon SIM. Will get the phone tomorrow and will report back if I'm having the same troubles. For what it's worth, I'm not having problems with the Verizon SIM on my Pixel 6 Pro.
Lughnasadh said:
Sorry to hear that. I'm using Tracfone with a Verizon SIM. Will get the phone tomorrow and will report back if I'm having the same troubles. For what it's worth, I'm not having problems with the Verizon SIM on my Pixel 6 Pro.
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I was in a chat with Straight Talk support for a couple hours and I tried everything they suggested, but nothing fixed it. I've now been in a chat with Google support(For nearly 2 hours now) trying to get them to let me exchange mine for a new one.
wellkevi01 said:
I was in a chat with Straight Talk support for a couple hours and I tried everything they suggested, but nothing fixed it. I've now been in a chat with Google support(For nearly 2 hours now) trying to get them to let me exchange mine for a new one.
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Ugh
Not a good start - yuck
I really hope this isn't a common issue like it seemed with the 6 family.
Veiranx said:
I really hope this isn't a common issue like it seemed with the 6 family.
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Click to collapse
I hope so too. In my 2+ hours with Google support, I found that on their end, it's coming up as a Google Fi version, even though my order email and the SKU on the box all show Unlocked. I found that out when I was finally granted an Advanced Exchange RMA and the only version available for me to order was the US-Fi version. Luckily I caught the model number before I clicked the order button.
7 minutes after my first 2 hour and 27 minute support chat, I had to start another 30 minute support chat trying to get them to switch my available replacement to the unlocked version. They told me they will have to contact their team and they'll get back to me within 24-48 hours. I've never been closer to putting my fist though my monitor than tonight....
I caved after saying I wouldn't get the P7P but the trade-in offer was too good to pass up xD. With that said, I have no issues with my connectivity and I'm on Verizon. Signal seems about the same, maybe a bit better in my place which usually sits at -100-110~ dBm. Can't get a solid 5G connection in my building so I just have LTE active to prevent battery drain from trying to connect/seek the 5G signal.
Based in Norway. I have the same issue. Just got my phone , tried 2 operators and 3 sim, same issues i just saw there were an update. I am installing it now (It takes for ever) and will report back
Dixo213 said:
Based in Norway. I have the same issue. Just got my phone , tried 2 operators and 3 sim, same issues i just saw there were an update. I am installing it now (It takes for ever) and will report back
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Click to collapse
72MB update downloaded and after 1 hour, only 50 % done... hhhmmm must be upgrading the tensor chip lol...
This is NOT good! Mine is supposed to delivered today but not until 7 PM at the latest. Using Mint currently which uses T-Mobile. I do not really care about 5G as I think it doesn't add much over LTE but I still expect a phone that costs nearly a grand to WORK as advertised...PERIOD. I have no qualms about sending it back for a full refund if necessary!
Looks like someone on Reddit had the same issue as well. Looking like it could be a pretty widely reported issue as the day progresses. Hopefully a software problem, but definitely one that should have been caught.
Someone wrote as well that after the update , problem was gone...
GREAT NEWS: The update fixed my issue it looks like! Update was slow and took over one hour...
Dixo213 said:
GREAT NEWS: The update fixed my issue it looks like! Update was slow and took over one hour...
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Click to collapse
That's awesome. I wish it would have fixed mine.. Google canceled my first RMA this morning, but I'm still waiting for them to process my new RMA request, so they can send me the link to order the proper unlocked replacement phone.
Basically spent all day on this... received my phone from Best Buy
Did a xfer of all my data from one phone to the other
Once the phone was ready to rock and roll i swapped my sim to find there was an issue
Spent some time on the internet to find out there is an issue and a possible software update is the fix
Spent over an hour getting the software update complete to find out this fixed nothing
Local Best Buy locations near me dont have the phone in stock
They said next week is when they will have more in stock for a swap
So frustrating....
I had this issue, took the update, and it's fixed.
My 7 Pro came from Best Buy as well. Using a Tello MVNO SIM that runs on the T-Mobile network. So far, so good.
EDIT: I should mention that it's LTE only unfortunately because Tello is still suffering from an issue that boots their customers from the network if we connect to 5G SA and the Pixel has no way to turn that off as far as I can tell unlike my OnePlus 9 that had a dev option for it. Fortunately T-Mobile has excellent LTE here so I don't really miss 5G.
No mobile issues with mine on Fi.
I installed the security patch first thing, though, so I can't really say if there were issues pre-patch.
I am so happy now!!
Anubis366 said:
Basically spent all day on this... received my phone from Best Buy
Did a xfer of all my data from one phone to the other
Once the phone was ready to rock and roll i swapped my sim to find there was an issue
Spent some time on the internet to find out there is an issue and a possible software update is the fix
Spent over an hour getting the software update complete to find out this fixed nothing
Local Best Buy locations near me dont have the phone in stock
They said next week is when they will have more in stock for a swap
So frustrating....
Click to expand...
Click to collapse
When issue is fixed as mentioned but i figured out that the update failed twice without notifying me anything. I removed the simcard prior to the update and it got stucked. The update seemed to be stucked at about 60-70%- I paused it wait a bit then Black screen... So i decided to switch off the phone, reinsert the SIM and proceeded with the update without touching the phone. After over one hour, i got the message to reboot. Not sure if that help anybody.
Dixo213 said:
I am so happy now!!
When issue is fixed as mentioned but i figured out that the update failed twice without notifying me anything. I removed the simcard prior to the update and it got stucked. The update seemed to be stucked at about 60-70%- I paused it wait a bit then Black screen... So i decided to switch off the phone, reinsert the SIM and proceeded with the update without touching the phone. After over one hour, i got the message to reboot. Not sure if that help anybody.
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Click to collapse
Yeah my update did complete and took a while to do so and I even checked this morning to see if there is any new updates but none sofar yet or even new comments stating to try something new. Sofar has been an expensive paperweight.