Hi,
Has anyone managed to use HTC Sync with Inspire 4G? I know this is a known issue with a number of posts on the internet, but I figured if I'd find any solution, it would be in this forum. My Inspire keeps saying it couldn't find HTC Sync on my computer.
GT
Unsafe Bloatware to Remove
Sorry. I made a mistake here. Deleting
i read that htcs servers were down and that was a problem. i don't use a sense rom so i can't check at the moment.
I couldnt get it to work on my desktop (Win 7 X64), but I got it to work on my laptop (Vista X32).
Thanks for the input.
I thought about trying that too. I have a laptop with Win7 32bit. If bit is the problem, it could work. If Win7 is the problem, then it won't. But, either way, I'd rather not sync my phone with my laptop as I rarely use it. I want to sync it with my main PC. Look like I'd have to wait for HTC to update its software.
HTC sync might not be compatible with win 7.
mi04se1 said:
HTC sync might not be compatible with win 7.
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It is. I have been using it for my HTC Aria since the Arias came out last summer.
Mine is working
I have windows 7 ultimate 64bit, I downloaded HTC Sync from htc website after choosing my ph (inspire 4G), then download section. You need to disable antivirus software before installing HTC Sync.
It just worked for me. Also one more thing, when you attach your ph with computer after installing HTC Sync, you need to go to the ph, unlock it and then pull the menu from the top. Select HTC Sync, then it will show up on your computer.
I did that like 10 times and it didnt work. I did disable antivirus before the install.
Here's what I found (for me anyway).
This is the only way my Inspire recognized HTC Sync:
1. Make sure Inspire is NOT connected to your computer
2. Run HTC Sync on your computer
3. Connect Inspire and select HTC Sync mode
If my Inspire was connected already and switching from other modes such as Charge Only, it never found HTC Sync on my PC.
BUT, THAT'S NOT ALL. After sync, I discovered that HTC Sync failed to sync everything I told it to. Only some random music and video files were synced for some reason.
To me, it seems still rather buggy, so I'm gonna stick with iSyncr for now.
I don't remember how long it's been since I had another HTC phone, I guess just a year (when I got the Vibrant). Anyways, I installed "HTC Sync" and it works fine for transferring apps and installing them, but, I can't figure out how to do the simple "mounting" function in order to see and move what's on the SD. I have to take the card out & use a reader. Am I missing something obvious? The manual is useless for this. TIA...
on your phone make sure you select "disk drive" when you plug it in. if it doesn't show up anymore go to Settings>Connect to PC & set it to ask you
xnifex said:
on your phone make sure you select "disk drive" when you plug it in. if it doesn't show up anymore go to Settings>Connect to PC & set it to ask you
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Thank you. That didn't do it. I'm not exactly sure what I did, but I uninstalled the phone from device manager, reinstalled it and it finally showed up as disk "H" and I can open it. Weird...
wbexpress said:
Thank you. That didn't do it. I'm not exactly sure what I did, but I uninstalled the phone from device manager, reinstalled it and it finally showed up as disk "H" and I can open it. Weird...
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The driver probably just messed up during your first install. I've had that happen before with phones. It's a pain but usually fixed by reinstalling it.
Sent from my HTC Sensation 4G using XDA Premium App
wbexpress said:
Thank you. That didn't do it. I'm not exactly sure what I did, but I uninstalled the phone from device manager, reinstalled it and it finally showed up as disk "H" and I can open it. Weird...
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Are you able to actually use HTC sync to sync stuff or are you using mass storage mode... HTC sync does not work for me at all..
seatown1two said:
Are you able to actually use HTC sync to sync stuff or are you using mass storage mode... HTC sync does not work for me at all..
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make sure USB debugging is on
Settings>Applications>Development
Searched many a thread and can't find an answer to this. I've been able to successfully switch back and forth between USB charging and mounting the phone as a disk drive. I literally haven't changed anything important on my phone or computer today; I think I remember uninstalling a task manager this morning but that's about it. But this afternoon plugged it in, and the pop up asking what method to use (charging/sync/disk mount etc) came up as usual, (I have charging as default) and selected USB disk drive, and nothing changed! My laptop made the usual disconnecting/plugging in noise it makes when you put something in the USB ports, but this time my disk drive didn't automatically pop up. Instead, I was greeted with a "USB Device not recognized" message. What the hell?
Tried restarting the computer and phone several times, same results. Tried with debugging mode enabled and disabled; tried pulling the battery/sim/sd card out; the pop-up asking which USB method to use comes up everytime on my phone when I plug it in, but if I have disk drive selected it only charges.
Using Win7 64bit, I then tried to try uninstall and reinstall the HTC Sync drivers by going into "Uninstall Programs" on my computer and manually uninstalling both the "HTC BMP USB Driver" and the "HTC Driver Installer" that remain on my computer from when I rooted. When I tried clicking on and uninstalling either of them, I get a pop up error saying "Error opening installation log file. Verify that the specified log file location exists and is writable." No idea what that means. I decided to try re-installing HTC sync, and then uninstalling HTC sync, hoping that the reinstallation would fix the drivers. Well now, I have HTC sync on my computer and that too now is uninstallable, it too gives me the "error opening installation log file" error when I try and uninstall it.
PLEASE HELP ANYONE?!!?
ManImCool said:
Searched many a thread and can't find an answer to this. I've been able to successfully switch back and forth between USB charging and mounting the phone as a disk drive. I literally haven't changed anything important on my phone or computer today; I think I remember uninstalling a task manager this morning but that's about it. But this afternoon plugged it in, and the pop up asking what method to use (charging/sync/disk mount etc) came up as usual, (I have charging as default) and selected USB disk drive, and nothing changed! My laptop made the usual disconnecting/plugging in noise it makes when you put something in the USB ports, but this time my disk drive didn't automatically pop up. Instead, I was greeted with a "USB Device not recognized" message. What the hell?
Tried restarting the computer and phone several times, same results. Tried with debugging mode enabled and disabled; tried pulling the battery/sim/sd card out; the pop-up asking which USB method to use comes up everytime on my phone when I plug it in, but if I have disk drive selected it only charges.
Using Win7 64bit, I then tried to try uninstall and reinstall the HTC Sync drivers by going into "Uninstall Programs" on my computer and manually uninstalling both the "HTC BMP USB Driver" and the "HTC Driver Installer" that remain on my computer from when I rooted. When I tried clicking on and uninstalling either of them, I get a pop up error saying "Error opening installation log file. Verify that the specified log file location exists and is writable." No idea what that means. I decided to try re-installing HTC sync, and then uninstalling HTC sync, hoping that the reinstallation would fix the drivers. Well now, I have HTC sync on my computer and that too now is uninstallable, it too gives me the "error opening installation log file" error when I try and uninstall it.
PLEASE HELP ANYONE?!!?
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So you tried reinstalling it without trying to uninstall first, as in, installing *over* the current installation?
Is the version you're trying to install the newest one available?
You're logged in/running as admin, right?
Have you tried tracking down the installation log file it's having a problem with, as in, where it's looking for it/why it's not finding it in whatever location it's expecting it?
Sounds like the typical cryptic Windows bull**** that drives me nuts when it happens.
Just throwing some other ideas out there. I haven't run into this type of trouble since I've been on win 7 64bit, its actually been better with these types of problems than previous versions of Windows.
I have had this happen once. A restart of the phone solved it for me. If you have a card reader for the SD card, you could see if your computer will recognize it through the reader. It's also possible removing and re-installing the card will fix your issue.
Sent from my Inspire 4G using the power of the dark side.
I was able to finally uninstall HTC Sync, and the two HTC drivers. Then I installed HTC Sync that I downloaded from this site
http://www.htc.com/us/support/inspire-att/downloads
So now my computer has sync and the 2 HTC drivers installed again. Logged in as admin. Have restarted my phone a billion times. It recognizes the micro SD card if I remove it from the phone and put it in a reader.
Have you tried other ports on the laptop? Have you tried other devices in the port you plugged the phone into like a digital camera? Do you have access to a desktop to load the drivers in and see if it mounts? When you load the drivers it will load drivers first then ask you if you want to install htc sync. You can cancel out there and it won't install sync and the drivers will be installed just fine. Find another cable and see if that helps. Those would be what I would try.
Well when something like this happens I resort to rolling the system back to when it worked to see if that fixes things.
If you have system restore enabled roll it back a day and see if that helps. Open control panel in the search type system restore and there you can select it and see if you have any restore points. Restore the system back and see if it fixes it. If not and you tested the ports with another device and tried a different cable there very well could be an issue with the device.
Get a dropbox account and backup what ever you need to that and do a factory reset on the phone would be a last resort. I would keep the phone plugged in to a charger and use wifi for that if it comes down to it. If you are just needing to get something on the phone you can always use dropbox and then a file manager on the phone in the mean time till things get sorted.
I have used an app like this in the past and it works wonders. I hope you have a wifi connection at the house.
https://market.android.com/details?id=com.lyy.softdatacable&feature=search_result
These are all the steps I would have taken if an issue like this arose for me.
Tried all 4 of my USB ports, none of them work. All four of them work with other USB devices. I don't have access to another computer right now to try and see it it'll mount there yet. If it DOES work on another computer, is that better or worse than if it DOESNT? System restore isn't an option, unfortunately.
I'll try a factory reset as a last resort if it doesn't work on another computer. As far as using dropbox, what's wrong with using Titanium backup? Isn't dropbox just for data (which is stored on my SD card, and therefore not affected by a factory wipe/reset?) Or are you saying I need to wipe both my phone and reformat my microSD?
I tried using a different microSD card (that works in a reader) in the Inspire, and it too doesn't recognize the disk drive. Does this narrow down the problem to the phone? Is this a physical problem, or is it something that could potentially be fixed with a wipe and hard reset?
If your computer recognizes the SD cards, then it would seem to be the phone. A full wipe and hard reset is probably the next step. Good luck.
Sent from my Inspire 4G using the power of the dark side.
Tried a hard reset. Well, I went to Settings --> SD & Phone Storage --> Factory data reset --> Reset phone (erase SD card was unchecked)
Same problems. Was this method thorough enough? Or do I need to tinker with completely erasing everything off of the phone including the rom, via clockwork mod recovery?
ManImCool said:
Tried a hard reset. Well, I went to Settings --> SD & Phone Storage --> Factory data reset --> Reset phone (erase SD card was unchecked)
Same problems. Was this method thorough enough? Or do I need to tinker with completely erasing everything off of the phone including the rom, via clockwork mod recovery?
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I have seen this very issue onllnot only on the Inspire but the captivate as well. Seems windows 7 has an issue with these drivers. What I did to fix it was this. 1. Uninstall all diver related software. 2. Reboot PC. 3. download the driver package from HTC. 4. plug in phone and go to device manager. 5. Manually select the drivers for it. Not saying it will work for you but it did for me when I was running Windows 7 premium 64
zelendel said:
I have seen this very issue onllnot only on the Inspire but the captivate as well. Seems windows 7 has an issue with these drivers. What I did to fix it was this. 1. Uninstall all diver related software. 2. Reboot PC. 3. download the driver package from HTC. 4. plug in phone and go to device manager. 5. Manually select the drivers for it. Not saying it will work for you but it did for me when I was running Windows 7 premium 64
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Thank you, but can you please elaborate and be a little more specific on steps 3-5? I don't want to download the wrong driver package... is it this one? http://www.htc.com/us/support/inspire-att/downloads
And how do I manually select the drivers in device manager... how do I know what drivers to select? Thanks!
By any chance have you tried a different cable?
I've had this issue when I used cheap cable I got on eBay. It would still charge the phone but my laptop wouldn't see it. Tried a different cable and issue was gone.
Sent from my Inspire 4G using XDA App
I actually haven't been able to test the simplest solution by trying a different cable yet, since this is my first phone with microUSB ( I have approximately 759247892 miniUSB cables lying around the house from my past 10 HTC phones) so I only have the one microUSB cable. It is the OEM cable that comes with the wall charger though, but it would be sweet if it was just a faulty cable. Are you strongly recommending that I don't buy a cheap one off of ebay, and instead go to a brick and mortar store and buy a ATT/BestBuy/Fry's Electronics/Wherever one for twenty bucks or whatever they are charging these days? I will if I have to, but I'd obviously rather not... would you recommend a specific cable brand off of newegg?
ManImCool said:
I actually haven't been able to test the simplest solution by trying a different cable yet, since this is my first phone with microUSB ( I have approximately 759247892 miniUSB cables lying around the house from my past 10 HTC phones) so I only have the one microUSB cable. It is the OEM cable that comes with the wall charger though, but it would be sweet if it was just a faulty cable. Are you strongly recommending that I don't buy a cheap one off of ebay, and instead go to a brick and mortar store and buy a ATT/BestBuy/Fry's Electronics/Wherever one for twenty bucks or whatever they are charging these days? I will if I have to, but I'd obviously rather not... would you recommend a specific cable brand off of newegg?
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I think a cheap cable should be fine though the shipping was a little long. I needed a new car charger when I switched from the iPhone and it came with 5 cables. Only one gave me that issue. One note to take into account well maybe it was just the ones I bought but the phone always charged at USB speeds with the cheap cables. If I used the OEM itwould read it as AC and charge much faster
Sent from my Inspire 4G using XDA App
Yeah I had a cheap car charger for this phone for about a week while waiting for the oem htc one to arrive in the mail, and it would charge at usb speeds, it'd ask me if I wanted to disk drive/charge only/etc...plugged into a car. Since then I received my oem car charger and it works great and that slow charging/prompt went away. I guess I'll invest in another cable, I'm bound to need more anyway. Hopefully it's that simple.
Sent from my Desire HD using XDA Premium App
Well, I got a new OEM HTC micro USB cable to test, and I am having the same problems, so it's not the cable.... any other suggestions? Is there any difference in doing a data reset vs going into clockword mod and doing a FULL erase of the device and then reinstalling a rom? I have yet to try testing if it'll work on another computer as well...
I suggest doing a full wipe in cw. Find another computer and load the drivers on that and try it. If it doesn't mount then its the phone and you will have seek att for a replacement
I have this problem and I don't even care anymore...lol gave up on it. Nothing fixed this problem. So I just try insertting the plug multiple times to make it work.
EDIT:
I've tried
Reformatting my computer
Trying it on different operating systems(XP, vista, 7)
3 Different USB cables for smartphones.
Reinstall HTC DRIVER
New SD card and reformatted SD card.
Tried multiple roms
completely re-root the phone.
All these never fixed it. Somethigg must be wrong inside of my phone.
Sent from my Desire HD using XDA App
I would definitely try another computer first. Still does it, full erase on cwm. Still persists, factory reset the darn thing. Finish the process of elimination before factory reset. As I have worked at 2 different Toyota dealers in Memphis, if a car had a problem that had multiple solutions, they would try all the easy solutions first before using the last resort solution. Imo, a factory reset is a last resort solution. If that still doesn't help, restore to stock and s-on the punk, and warranty the thing out. It sounds more like a phone hardware problem than anything else. Hope it helps!
Sent from my Inspire 4G using XDA App
ZeroRilix said:
I would definitely try another computer first. Still does it, full erase on cwm. Still persists, factory reset the darn thing. Finish the process of elimination before factory reset. As I have worked at 2 different Toyota dealers in Memphis, if a car had a problem that had multiple solutions, they would try all the easy solutions first before using the last resort solution. Imo, a factory reset is a last resort solution. If that still doesn't help, restore to stock and s-on the punk, and warranty the thing out. It sounds more like a phone hardware problem than anything else. Hope it helps!
Sent from my Inspire 4G using XDA App
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Its been 5 months since I got this phone, do I still get my warranty if I S-ON and stock rom. Best to use Hack kit v11 to return to stock?
Sent from my Desire HD using XDA App
I just installed the latest viper xl. I noticed that instead of just letting me mount my sdcard over usb it is trying to make me use htc sync manager. I have not been able to figure out how to disable this on this rom. Am I doing anything obviously wrong? The ICS based sense roms used to have a thing that would come up or just let you select it from the notification dropdown that would change how it would behave when plug into usb to mount the sdcard volume, but that is no longer present.
Weird it just seems to come up as a media device that has an internal storage option. NVM, I guess all good.
HTC did that. Now it comes up as s media device instead of mass storage. However you can now access your ad card on your pc and your phone at the same time!
Sent from my VENOMized HoxL
Cool thanks. It works perfectly on Windows. I forget how it works on my mac however, if at all.
Hmm, so there is no way to disable this feature? I tried connecting the one x to my macbook pro and I can't mount anything. Even through the sync manager I can't access anything that looks like the filesystem. This horrible, and kind of ruins one of the main reasons why people choose android over an ios device... why would htc do this?
0erzer0 said:
Hmm, so there is no way to disable this feature? I tried connecting the one x to my macbook pro and I can't mount anything. Even through the sync manager I can't access anything that looks like the filesystem. This horrible, and kind of ruins one of the main reasons why people choose android over an ios device... why would htc do this?
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I'm experiencing the same thing. Ugh. I was about to transfer over some music to my one x flashed with viper xl and instead of the usual menu for choosing either to charge or mount, it just gives me an icon in status that when clicked brings me to tether options. This sucks. HTC sync looks like itunes, it makes me want to barf a little. Why would HTC do this??
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i just tried to hook it up in my xp vm on my mba and it trips out like crazy. windows just sees a device connecting and disconnecting alternating each second. terrible. lol. why they gotta mess with something like that, this would've been perfect had the option to just mount the phone as storage been kept. Is there any way to fix this?
As the title says, I use a mac and I have been unable to use both my M7 (After 4.4 Update) and my M8 on my mac. To be specific, android file transfer never sees the phone. Occasionally when booting my phone up when connected the manager pops up with a phone could not connect message, but it has never worked. This is isolated to just HTC phones for me, I verified my setup is fine with a Note 10.1 2014 (running 4.4.2), Nexus 5 (4.4.2), and a S4 (4.2). All of those connect fine.
I know there were some threads about HTC breaking something but I haven't seen a fix yet. Is there one?
If you're rooted, try DriveDroid. Let it acquire root, skip the setup, then tap on the Settings icon on the bottom bar. Then tap USB Settings and select Manually Change Permanent USB Mount. Select Media Transfer Protocol Android Debugging. Now connect your device. You should be good to go.
roaringcrown said:
If you're rooted, try DriveDroid. Let it acquire root, skip the setup, then tap on the Settings icon on the bottom bar. Then tap USB Settings and select Manually Change Permanent USB Mount. Select Media Transfer Protocol Android Debugging. Now connect your device. You should be good to go.
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Hmm, I'll give that a shot and report back..
busterbrown77 said:
Hmm, I'll give that a shot and report back..
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When I connect my phone to my mac a install for HTC Sync manager comes up. You might have to use that
XfrostX said:
When I connect my phone to my mac a install for HTC Sync manager comes up. You might have to use that
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I hope not. I Loathe HTC Sync. Damn thing never quits right, doesn't run particularly well, and I just don't want another service running if I don't really need it. When I'm done with finals though I will try that. I have a bad feeling your right though...
If you restart the computer with the phone still plugged in, Android File transfer will work.