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Verizon Thunderbolt Returns.

So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!

Mr.Obvious said:
So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!
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Dont forget to "un-root" before you send it back!

What was the reference number?
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How do I know if it's sunken in? Mine works but seems to be harder to get.
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If it's sitting lower than your volume button on the side of the phone, it's sunken in.
Mine is sunken in, but it doesn't bother me.. Doesn't effect the function at all and my case covers the button so it feels the same.

Well I'll be at verizon tomorrow
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hope this doesnt happen to me. took 2 returns to finally get a phone which had a working headphone jack and power button out of the box.

i have had this since day4 but i dont feel like re-rooting a new one to have the button perfect

I only have this issue with the extended battery cover...
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trizzle21 said:
More reason why you should get a damn IPHONE 4
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Can we get a moderator here please?
This is just gonna cause problems.
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Jazi said:
Can we get a moderator here please?
This is just gonna cause problems.
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Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.

inzandity said:
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.
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Yea I have noticed this as well. At first I was taking them seriously. Now its just too obvious.

The reference number for the insurance they have and its not "given out" to customers, it's used to easily process the claim and not ask 100 questions to you. Also make sure they don't "deactivate" your 4G Sim which they did mine, had to return to a Verizon store today to get another one. It has to have an active line, which this is what I was told. Either way I'm still expecting a new phone tomorrow, hopefully won't have this issues anymore.
And yes please make sure you un-root.
Cheers.

If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
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ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
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Glad to at least see you got it replaced.

They handed me a whole new one today. I got to keep my SD card hahah I got a new phone with battery and everything
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ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
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How can they be giving out refurbished phones and it's only been out for 30 days?

They handed me a whole new phone. The guy said they didn't have refurb yet.
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LG star is the tmo exchange for g2x

Just got off the phone with T-Mobile reps and they are exchanging my phone for the LG star which they say is the g2x upgrade! they supposedly fixed the random reboots,loaded new software and fixed the overheat issues as well as screen bleeding.I will be receiving the new phone on Wednesday so ill keep my fingers crossed that the issues are actually fixed and that it has the gingerbread update already on it!
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zxicemanxz said:
Just got off the phone with T-Mobile reps and they are exchanging my phone for the LG star which they say is the g2x upgrade! they supposedly fixed the random reboots,loaded new software and fixed the overheat issues as well as screen bleeding.I will be receiving the new phone on Wednesday so ill keep my fingers crossed that the issues are actually fixed and that it has the gingerbread update already on it!
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Bahahahahahahaha
sent from Abbottabad, Pakistan with no internet connection

Not really sure what is so funny
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The Star is just the codename for the O2x/G2x. You may be onto something, but I wouldn't count on it.

Star = Optimus 2X = G2X
Edit: dammit gubidi beat me to it

How exactly is that the "upgrade" that phone was in testing before the G2x and is basically the same phone with a few cosmetic differences.
Leave it to T-Mobile to convince us that they are doing us a favor here!

LG star is the g2x

Yea I get that ..but the Rep said they started reshipping them and were no longer being sold as g2x now I don't entirely know if the Rep knew what they were talking about but I just figured I would let you in on what I was told...and if it happens to be true then awesome if not then I'm in no worse position then I already was having a g2x with many issues
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First Rule of the cellphone world is never believe anything reps or tech support tell you.
Second rule of the cellphone world is never believe anything reps or tech support tell you.

Seriously I might be a troll and haven't posted yet... but really dude you should read what people posted first there was another guy who said the same sh** like two posts down and you could have just added to it. Geez... good news though hopefully its all true.
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I think these reps are just having fun now to see what they can get posted on XDA.
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Sorry my apologies for not seeing the other persons thread before posting mine ...
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They told me LG Star and when I told them it was a G2X they said "Oh yes, that right".
I just called again as my 3rd warranty had screen bleed issues and they sent me to loyalty. The loyalty person said that I could get a Galaxy S 4G which is an "really amazing phone" free of charge as an exchange.......
I explained I wanted a Sensation if anything (equal specs) and she stated "we don't normally do this, but you can pay the difference of the Galaxy S 4G and the Sensation which is $50. I asked to talk with a manager and they were all tied up for 20 minutes so they have to call me back. I am gonna threaten to write corporate till I get a sensation free of charge. Any tips for when they call me back?

How long are your wait times when calling customer care? I'm averaging 45-60 minutes. I just got someone and my phone reset after a 50 minute wait. You think they would call me back. But nope.
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I can talk to someone fairly quickly, they just tend to put me on hold a lot to check "options"
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Are you calling 611?
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Yup. They just better not call me back when I can't answer my phone.
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kangxi said:
I think these reps are just having fun now to see what they can get posted on xda
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hahaha
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Hell yea that phone rocks!
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kangxi said:
I think these reps are just having fun now to see what they can get posted on XDA.
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that would be kinda fun if you think about it

ICS

Do you think Samsung will ever put Ice Cream Sandwich on the charge or we stuck with Gingerbread? if not, Will the developers here ever be able to develop ICS for the charge? The reason I ask is because the new Verizon contracts eliminate unlimited data and in order to keep it, I'm looking at buying phones outright to avoid signing a new contract. I know things can change between now and next spring when I become upgrade eligable, but I don't feel so lucky.
If Verizon does not change plans do you think it's worth looking at Sprint or is this a downgrade network and/or equipment wise?
Mike

ICS is working on the phone...sorta. CM9 is almost fully functional, but there's no mobile data, so it isn't usable as a daily driver. For it to become fully functional, the RIL needs to be fully cracked, and there's just no motivation for devs to work that hard on the RIL this phone. It's bleeding users (me including), and no other phones (other than some prepay variants) use the same radios, so there's really not much to gain. I don't think jt has given up, but I just don't think it's a priority.
I'd bet money that Samsung/Verizon will never release ICS. There isn't enough room for a TouchWiz version of ICS on /system, and you can bet that they won't release a Google Experience version.
Edit: You can do like I did and check out swappa.com. I bought a used device from there and had a fantastic shopping experience and got a great phone in great condition for a fair price. Can't say enough good things about that site.

Thanks. I kind of expected as much. This phone is getting kind of old. I still have it as I refuse to upgrade if I don't have to.
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I'm in the same boat right now. I have unlimited data and don't want to give it up, but paying for an un-subsidized phone is just insane. Really wish we had ICS on our phones, but I'm still hoping and praying that a dev could help us poor souls

rice923 said:
I'm in the same boat right now. I have unlimited data and don't want to give it up, but paying for an un-subsidized phone is just insane. Really wish we had ICS on our phones, but I'm still hoping and praying that a dev could help us poor souls
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Its not insane. Your full retail phone will give you peace of mind. Never having nightmares waking up at 4am in a cold sweat because you dreamed having gone over your data by 20gb. I sold my charge for 200 bought my sgs3 for 500 .
VERIZON GALAXY S 3

Craigslist. Bought myself a gnex for 250 and an s3 for 375.

I'm scared on craigslist I'm gonna get taken and get some pos that won't work as soon as I take it home haha.
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bubarub said:
I'm scared on craigslist I'm gonna get taken and get some pos that won't work as soon as I take it home haha.
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It's a good idea to ask to use it wherever you're picking it up so you can make sure it's functional.
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kvswim said:
It's a good idea to ask to use it wherever you're picking it up so you can make sure it's functional.
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Thank you captain obvious.
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bubarub said:
Thank you captain obvious.
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What is your problem? He's not just answering you but anyone else reading this thread.
Please grow up.
Still Charged Up

Reilly1812 said:
What is your problem? He's not just answering you but anyone else reading this thread.
Please grow up.
Still Charged Up
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He quoted my post. Lmfao.
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bubarub said:
He quoted my post. Lmfao.
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That doesn't mean you're the only one that can read the reply. In an open discussion, responses are read/heard by everyone, and things said can often be more for the benefit of everyone else rather than the person it's directed at. It's a very common debate tactic to speak to the audience through your opponent, but it's useful in any open discussion. He quoted you because yours was the most relevant post.
Plus, you were talking about being scared of being taken on CL, so he was offering some very relevant advice.

DROID3R said:
Its not insane. Your full retail phone will give you peace of mind. Never having nightmares waking up at 4am in a cold sweat because you dreamed having gone over your data by 20gb. I sold my charge for 200 bought my sgs3 for 500 .
VERIZON GALAXY S 3
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No worries, I'm not giving up my unlimited data for an upgrade. I just can't fathom dropping $300+ on a new phone as I've always paid ssubsidized prices with contract
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Info for Samsung owners

http://myandroidchief.com/samsung-w...o-strip-phones-of-infringing-patent-features/
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Could it be the case that its the update to 4.0.4? hmmmm I wonder???

That's going to suck if they actually ban our device.

It is not banning "our" device. If it happens, still a long shot, it will not really affect current users. They will not take your phone from you. Carriers will just have to stop selling, which probably still means they can deplete their current inventory as they have already been purchased from Samsung.
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Pee Wee Herman said:
That's going to suck if they actually ban our device.
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Look at it like this if they are ban from selling ,then the value if our device will go up due to the fact that u can't buy from the store anymore.

I wasn't meaning it as a problem for people with the device currently, I meant to say that I have a lot of friends my age looking and seeing all the things I do with my phone. They're all saving up to buy them and if they ban the T989 then my friends won't be able to purchase via stores.

Sammy's guys are much more smart than apple developers, we will be resting while Sammy is creating the champion phones they always have. Apple complaint about similarities. Sammy is not going to make similar phones to apple smartphone in theory. But if apple revolutionizes everything to be more convenient then Samsung must use power instead of convenience. If apple is commercial, Samsung must be the people's phone, easy enough? If apple make fast phones Samsung should be elegant or if apple makes the stable phone then same should make the surprising phone. If apple wants all the money then Samsung should have more interest in phones and their appearance for the better of the lawsuits and a efficient resolution to forward production in the next line of phones.
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You guys can always take a trip up here to Canada. None of that garbage that Apple is pulling applies here, and we have the same phones to purchase. Peace.
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Chochiwpg said:
You guys can always take a trip up here to Canada. None of that garbage that Apple is pulling applies here, and we have the same phones to purchase. Peace.
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Looks like we have a place to stay???
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suaverc118 said:
Looks like we have a place to stay???
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Lol, sure suaverc118 you are welcome to visit
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regardless of the outcome it wont matter to us that already purchased it.
it only affects the remaining inventory at store level, just a minor GUI change and all issues are solved with a new ROM

Walmart has them on sale for 99.98 when you add a new line.. as seen yesterday when I got me pups sum food...and they have the s3 for 179.98. Someone posted in another thread that they have the s2 for 179.99 at Sams club full price. So who knows
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Unlocking Your Phone Is Illegal Starting Tomorrow

You may remember that last year, the DMCA exemption on unlocking phones was smacked down. Well it's going into effect this Saturday. So starting tomorrow, unlocking your phone will be officially illegal. Yay.
Unlocking phones without the express consent of the carrier who locked them became illegal thanks to edits to DMCA exemptions back in October, but it's only now that the 90-day grace period is running out. Locked phones purchased in the 90 days after the ruling are still game to be unlocked, but from here on out, for an unlocked phone to be legitimate, it'll have to have been bought that way or come with a permission slip from your carrier.
It's not the first time retracted DMCA exemptions have threatened to mess with your ability to mess with your phone. Jailbreaking and rooting almost became illegal again because of DMCA exemption changes. Fortunately, the same batch of modifications that illegalized unlocking will also protect phone jailbreaking for another three years. But it's still not allowed on tablets. Not than anyone is likely notice that particular indiscretion.
These changes won't, of course, limit you ability to unlock phones anyway, but it will give carriers a bit of a heavier stick to wave at you if they catch you using an unlocked phone they didn't authorize; they can tell. There are also a few technical loopholes. Legacy phones, i.e. "used (or perhaps unused) phones previously purchased or otherwise acquired by a consumer" are still cool to unlock, and that definition has a little bit of play in it. But the practice of unlocking your carrier-discounted phone is still going to be a crime, so get ready to deal with this brave new world, or live the life of an outlaw.

Illegal... you know I'm not really going to lose any sleep over this outside of the potential damage to sites and communities like xda. If the carriers do anything more than dole out some sort of fine I'll be surprised. Eventually some carrier will release all their phones like asus did with the tf300t tablet: register,unlock and no problem but your warranty is voided. I think this approach makes sense. I will be interested to see how xda handles the pressure from carriers or manufacturers to limit or remove access to the knowledge of this community.

T-Mobile will accept any unlocked phone. Plus, I can always buy chinese clones that come unlocked. No big deal.

Maybe in the US, but in Europe it's not illegal.

I've always wanted to live in US - a country of freedom.

Is the unlock illegal only if the equipment in question is under contract?
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magik300 said:
I've always wanted to live in US - a country of freedom.
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If your not in the us why post? Nobody cares about how your EU allows phone unlocking now then let the us people do the talking.
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Majority of Sprint phones, like mine, come unlocked lol

Yay! Just because I paid full price for something doesn't mean I expect to own it or do what I want with it. I am happy to give my carrier hundreds of dollars for something that they have control over.
Seriously though, I refuse to buy a locked phone out of principle. I wish others would do the same.
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gc84245 said:
Yay! Just because I paid full price for something doesn't mean I expect to own it or do what I want with it. I am happy to give my carrier hundreds of dollars for something that they have control over.
Seriously though, I refuse to buy a locked phone out of principle. I wish others would do the same.
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:good:

I am from Tunisia:laugh:

bbrad said:
If your not in the us why post? Nobody cares about how your EU allows phone unlocking now then let the us people do the talking.
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I believe his comment was sarcastic...
daluke said:
Is the unlock illegal only if the equipment in question is under contract?
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I am wondering this as well.

O no my phones illegal ! So is my girlfriend
sent from your moms phone

Didn't this unlocking refer to unlocking in the sense that you can use it with sim cards from any carrier and not the "unlocking" that means installing your own operating system or getting root privilegues?

There is no any restriction here in Chile, i expect that doesn't change.

Yes that's only for the carrier not just unlocking ur phine
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93fuelslut said:
O no my phones illegal ! So is my girlfriend
sent from your moms phone
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Haha
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It's also illegal to Jay walk and take the tag off your mattress... so this changes nothing
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Let XDA be governing regulating authority like DMCA. Then standards will be set by xda for dev community. XDA has the potential in my opinion.
Without research world cannot be healed.
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vikraminside said:
Let XDA be governing regulating authority like DMCA. Then standards will be set by xda for dev community. XDA has the potential in my opinion.
Without research world cannot be healed.
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What lol. Xda is Dev forum nothing else.
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