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[Q] Multiple Issues with xt720

I am a new user of touchscreen and android phones, so I'm not sure if I'm just being picky with my issues, or if they can be fixed. But if anyone can help I'd really appreciate it.
1. My phone will randomly mute mid-conversation. I then have to re-enter my password and get back to the phone "app" to un-mute it.
2. When I'm using the camera, if I leave it long enough for the phone to go into sleep mode I can't get it to turn back on. The touch buttons are still highlighted at the bottom of the phone, but the screen is black. I can hear the phone beeping like it is turning back on, but get nothing on the display. I then have to take out the battery, wait for 30-60 sec and then put it back in. Sometimes I have to do this repeatedly before it will start working again.
3. When I try to update the OS in Settings I keep getting the message that the phone cannot connect to the server. However, I have not other problems connecting to any other sites.
4. I added the facebook app and want to remove it now. I have gone into settings > applications and "uninstalled" it. However, the icon is still on my homepage and I can't seem to remove it. When I hold my finger on it a trash bin shows up below. But this only moves it to my apps page.
5. The phone is freezes pretty often. At least a couple times a day.
Ok, this is it for now. If anyone can help I'd really appreciate.
Thanks

I going to guess your still on 2.1 when was 2.1 stock the was way too touchy. The light goes out and you can't get to turn on unless battery pull this a issue found on 2.1 their a 2.2 update coming in late July. Update this on all this option will not work xt720 it not ota compatible so your settings area will not work . Be patient wait for Cincinnati bell update and if your not with them I intend to leak it.
Sent from my XT720 using XDA Premium App

As much as I'm liking my return to 2.1, it does indeed freeze up often, as I recall it did when I first got the phone. (the whole screen goes black, lights on bottom turn on thing)
Facebook app is a stock app and can't be removed unless your rooted.
Never had the mute issue.
The cannot connect to server thing I have had. But it's irrelevant as there shouldn't be any updates to get anyways.

Is updating the OS the best way to improve the performace of my phone? or should I still do the overclocking. If you advise to do the overclocking, should I wait untill I update the OS, or do it now?

There is no update to the OS, except for one that just overclocks from 550 to 720mhz. Chances are you already have that though. I do think that overclocking is a good idea if you want to increase the speed of your phone obviously. 1Ghz is nice and stable.
EDIT: Or do you mean update as in install one of the 2.2 ROMs from here?

I think Queenmantis's problem are related to the original Home app. try some Launcher apps such as Launcher Pro.
for now, my favorite is GoLauncher EX, with the latest update last week, that app totally rock. you guys should try.
I really love Dexter's 2.2, but the short battery life keeps bugging me so I've already went back to 2.1 since last week. I've got no modification except Milestone Overclock + App2Card 2.8.2. Eclair is still so sweet.

Hi I have bluesteel I have modified it some and would put up against any of 2.2 or 2.1 my numbers. Startup 65 memory and regular memory is 70 to 88 program memory and don't freeze and no lag.
Sent from my XT720 using XDA Premium App

Wait for CBW's update if you don't want to root.. If you're open to the idea of rooting your phone, then go ahead and update to Dexter's 2.2, save yourself the headache, then flash one of Khalpowers' ROMs, that should fix you up real good, there's always the option of going back to stock of you don't like the results, or go back to the "official 2.2" from CBW once it's available. But that's just me..

Queenmantis said:
I am a new user of touchscreen and android phones, so I'm not sure if I'm just being picky with my issues, or if they can be fixed. But if anyone can help I'd really appreciate it.
1. My phone will randomly mute mid-conversation. I then have to re-enter my password and get back to the phone "app" to un-mute it.
2. When I'm using the camera, if I leave it long enough for the phone to go into sleep mode I can't get it to turn back on. The touch buttons are still highlighted at the bottom of the phone, but the screen is black. I can hear the phone beeping like it is turning back on, but get nothing on the display. I then have to take out the battery, wait for 30-60 sec and then put it back in. Sometimes I have to do this repeatedly before it will start working again.
3. When I try to update the OS in Settings I keep getting the message that the phone cannot connect to the server. However, I have not other problems connecting to any other sites.
4. I added the facebook app and want to remove it now. I have gone into settings > applications and "uninstalled" it. However, the icon is still on my homepage and I can't seem to remove it. When I hold my finger on it a trash bin shows up below. But this only moves it to my apps page.
5. The phone is freezes pretty often. At least a couple times a day.
Ok, this is it for now. If anyone can help I'd really appreciate.
Thanks
Click to expand...
Click to collapse
1. Maybe the Proximity sensor for auto turn-off has problems, when you are using the phone, the backlight turn-on and your face or your ear touch the surface and it mute.
2. Obviously this is a hardware problem, you should bring your phone to where you buy it to check.
3. I have the same problem, but I think this is not our phones' fault. Motorola seems not to support this phone anymore.
4. Facebook is considered to be a system app on this phone, you can not remove it. The app call facebook you installed on the phone, just the update of the original facebook app. Don't worry about that.
5. This maybe is relevant with the problem you have in the number 2 - a hardware problem.
-------------------------------------------------------------
Please forgive if there is something wrong above. I'm willing to listen and learn.
thank you

spiderx_mm said:
I think Queenmantis's problem are related to the original Home app. try some Launcher apps such as Launcher Pro.
for now, my favorite is GoLauncher EX, with the latest update last week, that app totally rock. you guys should try.
I really love Dexter's 2.2, but the short battery life keeps bugging me so I've already went back to 2.1 since last week. I've got no modification except Milestone Overclock + App2Card 2.8.2. Eclair is still so sweet.
Click to expand...
Click to collapse
May you show me how to install App2Card 2.8.2 on Eclair. I try but i failed. What should I know first to do this.

Any news on how you did..?
Sent from my XT720 using XDA App

CrystalShield said:
May you show me how to install App2Card 2.8.2 on Eclair. I try but i failed. What should I know first to do this.
Click to expand...
Click to collapse
I think most important part of App2Card is partitioning of SD card. I had tried the partitioning tool in App2Card but it never fail to fail . So I partitioned my card as below and I use "Parted" software inside Ubuntu. My SD card is Sandisk 8GB SDHC Class6 card.
1st Partition - FAT32 (7.2 GB)
2nd Partition - EXT3 (512 Mb)
3rd Partition - SWAP (256 Mb)
Create one partition at a time. Don't create everything in one batch.
Then, the card should be ready to use.
now come with the App2Card. Open the app, make sure u grant root access and all, make sure the app detect the card. then close it again. (that might be the trick). And open it again. Just do open and close till the "What's New" pop-up never show up. It might be two or three times. Then click "Install EXT/Transfer apps to EXT" button.
it will install, make the phone reboot and configure.
after the phone is rebooted, open the App2Card to make sure it show no error message. If there's any error message, just try to reboot the phone. It will surely work.

HTC Sensation General FAQ's. New to this device? Read here! UPDATED 8/3/11

**Added a few new things now that we have S-off. Check them out below.**
This thread was created simply for Noobs. Yes, if you don't know how to boot into the bootloader..than you should be reading this. We were all Noobs once. You can always check this more than once since i will be updating it with more issues and solutions fellow members post that i might have forgot to add.
If you dont have this recovery flashed already here is a Link to a WORKING CHARGING WHILE OFF RECOVERY PLEASE FLASH IT JUST TO BE SURE YOUR SAFE here. Will get removed when Rom Manager gives you the right recovery and not a broken one.
My Phone Died and i can't turn it back on!!! help!!
1. Download the recovery i have posted above. Once downloaded rename to remove the name of the recovery until its just named recovery.img.
2. Plug your device to a computer and run the command
adb reboot
or
adb reboot bootloader
if your device doesn't turn on, then simply pull the battery, put it back in, then redo the steps.
3. Once your phone does power on from one of those commands, reboot into android OS and put the recovery on the root of your sdcard.
4.Boot into bootloader while plugged into the computer and run the following command
fastboot flash recovery recovery.img
Then the problem is fixed! I'm very sorry for the inconvenience, but thats the fix.
7/28/11 We now have s-off.
follow this guide here for a better in depth on how to do it. : http://forum.xda-developers.com/showthread.php?t=1192300
How do i flash a ROM on my sensation?
1.place the rom on the ROOT of your sdcard.
2.boot into recovery using either the app rom manager and choosing boot to recovery, MORE THAN LIKELY your custom rom will have the advanced power menu so you can just hold the power key, go to restart, then choose recovery, or powering off and booting holding power+vol down, then scroll down to recovery, press power key.
3. WIPE your DATA/CACHE partitions, then scroll down to advanced and wipe your dalvik cache.
4. go to install zip from your SDCARD
5. Choose zip from sdcard.
6. Find the rom, press power button, and install it.
7. Reboot and enjoy!
Will i lose all my texts, apps,etc when i install a new rom?
Yes you will. You could make a titanium backup of everything though and restore it when your done flashing the roms so you can get everything back. Download titanium from the market.
What is the difference between a Nandroid Backup and using Titanium backup??
Well When you make a nandroid backup, your backing up the ENTIRE rom, not just things you want to restore onto your new rom. in other words, with a nandroid, if you want to go back to your previous rom if you don't like the new one, use a nandroid backup.
Nandroid sounds interesting and is something i would like to do!! How do i do it?!
You boot into recovery, go down to where it says backup and restore, and choose backup, name it, then go ahead and back it up. Thats obviously where you want to restore it as well. You *ALSO* can choose the app ROM Manager and do it from there.
My battery Life SUCKS after i flashed this New ROM!! IS MY BATTERY MESSED UP??
Nah its not don't worry about it. Your battery life usually is going to suck because your battery stats got wiped from android, and it has to recreate it. So let the battery die once probably, fully charge it, then let it die again. then Charge it then you should be ok. Give it a day or two you should see a change. If not, let the developer of the ROM know NICELY in his thread. If you see that someone already posted about the battery life, no need for you to post it as well.
How do i flash a kernel??
You flash it exactly how you do a ROM. No need to wipe anything just flash it and reboot.
How do i flash a RADIO?
That depends. if its in a format and the name starts with a P then has a bunch of different numbers after, then you do the following:
1. Place on the root of your sdcard.
2. Reboot into the bootloader.
3. Then it will find it, and ask you if you want to update.
4. Let it do the update. It will only replace the radio.
5. Reboot into recovery and wipe DALVIK cache.
6. Reboot and enjoy.
ALWAYS make sure you read the Original post of the person who is providing the radio to make sure he ripped everything out and its ready to flash.
My Phone is S-OFF and it fully died and now it won't turn back on and it doesn't look like its charging while its off WTF AM I BRICK?!?!
No its not. From what i learned its in "offline" charging mode since the battery is so low, and even though the light isn't showing, its still charging. To turn back on:
1. Either wait a few mins and let it charge for a little, then pull battery, put it back in and try to turn on.
2. Plug into computer, let it sit for a second, then use this command from terminal:
adb reboot
It will turn it on for you. i honestly don't know WHY its like this, but thats just how it is for right now. i personally had to use the second option. If i learn more about this, ill update you guys.
Does this Recovery update?! If so, how do i UPDATE IT?!
Since S-off and recovery JUST became available to us, its prolly not updated right now. But for future reference just download the App ROM Manager from the market. Once loaded, if there is ever an update or something for it, it will be in that app. then you can choose it from there and it will update it for you.
I hold the volume down+the power button but it doesn't boot into it!!!! help!!!
Pull the battery out before you do it. OR to make things ALOT easier, before turning your sensation off go into settings,power, and uncheck the Fastboot option. Now when you turn the device off, it will fully power down instead of just going into a "sleep" mode. Now do it.
My wifi is terrible! When i turn it sideways, i lose ALL MY BARS!! WTF?!?!
'Try moving your hand, you might be detuning the WiFi antenna'. If you know that the WiFi antenna is adjacent to the camera lens, you're more likely to be aware when you're covering it. But Your not alone either. i actually have this same problem as well. Yes i know it sucks. There are only three things you could do here though honestly since We haven't really brought it down to a conclusion of is it our hardware that's causing it or is it the software.
1.You could boot into bootloader and data wipe your sensation to see if it fixes it. BE WARNED IT WILL WIPE YOUR DEVICE, MEANING EVERYTHING WILL GET DELETED OFF IT! APPS, MESSAGES ETC.
2.If that doesn't fix it, go into Settings-Wifi & Networks-Wifi Settings. Once your in there press the menu button and go to the advanced option in the pop-up menu. Once in there choose Best Wifi Performance.
3. If that doesn't work, then you need to get a warranty replacement. we know it sucks, we promise.
My touchscreen stops being responsive! Whats going on!?
It seems to be happening to everyone after about a week of use, me as well. We think maybe an ota will fix it. But to do a quick fix of it just turn the screen off for a few seconds then turn it back on. it usually fixes it whenever it stops working.
My Data connection is horrible and extremely slow. Why?!
This also seems to have happened to everyone. To try to fix, call t-mobile and see if they have your phone in their database, and make sure on their database it has that you have a sensation and they have the right data package going for you. Also make sure your Sim card isn't old, which t-mobile can also fix for you. I Can personally say talking with t-mobile helps. i used to have poor connection. now i can use wifi hotspot for my laptop while being on the phone talking with someone still with full 4G bars.
You could also try this fix ( Thanks Mysterioustko):
-Go into the dialer and dial *#*#4636#*#*
-Select Phone Info
-Go to the "toggle cyphering" button and disable it
-For good measure turn off radio and then turn it back on
-Then reenable the "toggle cyphering" button
Just got my new sensation but its really hot!!! Is it defective?!
No it's not defective, its just hot. These batteries can heat up from time to time, ESPECIALLY on your first few charges, but it won't happen much anymore after. My battery was extremely hot from just charging it for the first time with the phone turned off, so i'm speaking from experience and from other users as well.
The voicemail notification won't leave the status bar even when i don't have a voicemail!!
Simple fix: Settings-Call-Clear Voicemail Notification.
Any more questions? Please Ask here. Ill try to answer them and add them to this post. Hope this helps people. Let's not keep asking the same questions over, and over, and over.. and over again.

you should add in some of the other known issues too, such as no sound issue & the voicemail icon clear, & try to get this as a sticky.

xnifex said:
you should add in some of the other known issues too, such as no sound issue & the voicemail icon clear, & try to get this as a sticky.
Click to expand...
Click to collapse
That Makes sense. Just i never came across that voicemail or no sound issue. Direct me to a link real quick so i can add them so i can see the problem and post the solution? Thanks alot for the input i appreciate it. ill keep looking for more Problems and what not. And i already asked a MOD to sticky it. I just doubt they'd Sticky it in the General AND Developement section, since i posted it there as well for the people who miss it here somehow (or just never come to this section of our forums) and vice versa.

I've read about people having touchscreen issues, where parts of the screen become randomly unresponsive. I have also noticed this on mine. Is the presiding school of thought that this can be fixed with their update?
I also have intermittent data stalls that require a cycle in and out of airplane mode to fix. Tmo has advised me that htc is going to fix this in their update and they are aware of it.
Sent from my HTC Sensation 4G using XDA App

TJBunch1228 said:
I've read about people having touchscreen issues, where parts of the screen become randomly unresponsive. I have also noticed this on mine. Is the presiding school of thought that this can be fixed with their update?
I also have intermittent data stalls that require a cycle in and out of airplane mode to fix. Tmo has advised me that htc is going to fix this in their update and they are aware of it.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
Thanks for this. Couldn't hit the thanks button for this post. Apparently ive thanked too many people for one day
Added the Touchscreen issues and the data stalls. Let me know if i didn't put it in there right. And yeah i do think an OTA will fix it. Lets just hope for the best. I highly doubt its a hardware issue since everyone seems to be getting it after using the device for about a week.

Shaquiel Harris said:
That Makes sense. Just i never came across that voicemail or no sound issue. Direct me to a link real quick so i can add them so i can see the problem and post the solution? Thanks alot for the input i appreciate it. ill keep looking for more Problems and what not. And i already asked a MOD to sticky it. I just doubt they'd Sticky it in the General AND Developement section, since i posted it there as well for the people who miss it here somehow (or just never come to this section of our forums) and vice versa.
Click to expand...
Click to collapse
I'll get around to that soon

For the voicemail icon bug, I just called my phone and left myself a message and removed it. Worked well..

Temp stickied here as well. Please note that if/when we do a rollup that this may be un-stuck and added to the rollup thread.

a4ol said:
For the voicemail icon bug, I just called my phone and left myself a message and removed it. Worked well..
Click to expand...
Click to collapse
even faster: Settings>Call>Clear Voicemail Notification

ashasaur said:
Temp stickied here as well. Please note that if/when we do a rollup that this may be un-stuck and added to the rollup thread.
Click to expand...
Click to collapse
Thank you very Much!

xnifex said:
even faster: Settings>Call>Clear Voicemail Notification
Click to expand...
Click to collapse
Thanks. Op updated.

Not sure if this is the right place to ask this type of question but I didn't want to start another thread for something so simple.
Sometimes after I send a text message, the large word I typed magically reappears in the textbox. It happens randomly and I don't know how to reproduce it.

Hey
...wow... these forums are MASSIVE and I can't search noting? whats up with that?
Anyway that's off topic, so can I update the Hboot to 1.18, is the newly ship t-mobile phones at 1.18.

Issue #1: Downloaded Apps that was save on the SD card and showed on the homescreen, icons wont show or becomes like of the andriod market icon after a reboot.
Solution: Go to Settings>Applications>Manage Applications>Choose "All" tab> and look for the HTC Sense loader app. Tap it and choose "force stop" then press the home button. your homescreen will reload and the apps icons will now show.
Issue #2: HTC Sensation's default video player, sound goes away after 50-70secs of playing time.
Solution: i downloaded a different player since im getting pissed off with the default player and i cant seem to find a fix for it. i really hope this would get fixed with featured updates.

^Issue #1 worked great...cool! But, not sure how often it will need to be done....

well for me, everytime my device restarts, i do this.

Two main issues I've noted thus far, one minor, one moderate:
1. Sense performance seems choppy/sluggish when swiping from one screen to another. I believe this part of Sense is called "Rosie" but not sure. Sense performance is *definitely* slower than the EVO 3D which is weird because both phones have nearly identical hardware. Software glitch?
2. Battery use is *much* higher than I expected even after having a couple of weeks for the battery to settle in. I'm getting 150ma to 250ma usage when phone is just sitting there, screen off, not doing anything special. Yes, I have it set to push mail from Exchange, sync weather once per hour, sync with HTCSense.com, stocks, GMail, and Facebook. My HD2 did all this with about 20ma-40ma usage so can't understand why the Sensation sucks up so much more juice doing the same work. Turning on the screen and GPS (I use Google Nav) puts me in the 600+ma usage range. I currently can't get through even a half day of decent usage without draining the battery flat.
Item #1 is probably a software glitch because I've heard others complain about it. I'm hoping an OTA fix is on the way that will also unlock the bootloader.
Item #2 is more worrisome. I can't understand why the phone is using so much more power than my old HD2 (running Coredroid 1.6). 4G coverage near me is not all that good. I have a funny feeling the 4G radio is really sucking down the juice. Is there a way to force it back to 3G mode? I don't need 4G speed all the time and would prefer the better battery life.

prisoner881 said:
I have a funny feeling the 4G radio is really sucking down the juice. Is there a way to force it back to 3G mode? I don't need 4G speed all the time and would prefer the better battery life.
Click to expand...
Click to collapse
I was also wondering this too. I just got a Sensation yesterday and am wondering how to turn off the 4G to save juice when I don't need it

The WIFI sucks so much!!!! ugh.... i hate it!! if i change a new battery cover, is it gonna turn into normal? i just got my Sensation like an Hr ago...

Final Root Method
Where will this be posted once achieved? I'm dying for it! Thanks.

My camera and video playback causes reboot, several roms tested. Dead?

Hi, I have a problem with hard reboots. When i try to start my camera, from app drawer or key press the screen turns black and the phone reboots. Also similar thing happens when i try to play you tube videos. The screen freezes when i hit play and the hard reboot. Is this the end for my phone or is it a software issue. I have tired a couple of kernels and releases of cm9 that have worked before. factory reset, reverted to backups that worked before etc. Can anyone help me figure this out. The phone is only 1 year and 2 months old

Paitor said:
Hi, I have a problem with hard reboots. When i try to start my camera, from app drawer or key press the screen turns black and the phone reboots. Also similar thing happens when i try to play you tube videos. The screen freezes when i hit play and the hard reboot. Is this the end for my phone or is it a software issue. I have tired a couple of kernels and releases of cm9 that have worked before. factory reset, reverted to backups that worked before etc. Can anyone help me figure this out. The phone is only 1 year and 2 months old
Click to expand...
Click to collapse
try a fresh install of a stock rom

Can you provide the output from 'adb logcat' when this crash occurs?
Also, are you still using the original battery? I experienced problems with my MT4GS with the original battery after about 8 months. Random hard resets. Buying a new Anker battery solved my issue. Cheap Chinese batteries (ie., not Anker) did not play nicely with my MT4GS either.
Also if you need a copy of the stock ROM PM me, I made a nandroid backup of my MT4GS before I flashed a custom ROM.

icewewe said:
Can you provide the output from 'adb logcat' when this crash occurs?
Also, are you still using the original battery? I experienced problems with my MT4GS with the original battery after about 8 months. Random hard resets. Buying a new Anker battery solved my issue. Cheap Chinese batteries (ie., not Anker) did not play nicely with my MT4GS either.
Also if you need a copy of the stock ROM PM me, I made a nandroid backup of my MT4GS before I flashed a custom ROM.
Click to expand...
Click to collapse
Hey, don't knock all cheap Chinese batteries I bought a battery at a shop in Shanghai over the summer, 1900mAh, paid the equivilent of about $5 for it. Works great and last longer than any other battery I've had, including an Anker.

Hi, I did a total reset to stock. The problem is still there, or at least video playback because I can't come through with the introduction after i click next it wants play a video. BAAM! it reboots. Cant restore back to CM9 either because I can't come through to settings and disable fast boot to install revolutionary, i have HBOOT-1.44.0007 that I don't like to upgrade.
Don't have random reebots. Just video playback and camera. Everything else worked. Can't do a logcat either in this state.
Any idea on how to disable fast boot? Maybe how to skip the introduction with the video?
Right now i just want to restore my backup where everything works except camera and video.

I called my phone to access the phone > contacts > mail > gmail > browser > www.facebook.com > "Do you want to install the app" = yes > market > installed first best launcher > settings = Victory

Paitor said:
I called my phone to access the phone > contacts > mail > gmail > browser > www.facebook.com > "Do you want to install the app" = yes > market > installed first best launcher > settings = Victory
Click to expand...
Click to collapse
Glad you figured that out. :good:

oki, so how do I make a logcat?

Can someone take a look at these logcats? I don't understand them
Edit: And this is with original battery. Same issue with the Anker 1900mAh though

Anyone?

just a quick browse through it my best guess it isnt hardware but software and you didnt do a complete wipe between flashes or restored stuff you shouldnt. you also seem to have a lot of sh*t apps running that look kinda like malware.
first thing id do is start the phone in safe mode, then check camera and youtube, if they run in safe mode then yeah for sure vicious apps.
if this dosent work (or i guess either way) do a complete wipe, and definitely a fastboot-w as well, reformatting would be best but im not sure what fastboot commands work with the revolutionary spl, try it though or use adb if you must.
also may not be a bad idea to reflash firmware, if your willing to do the wire trick and gain radio s-off this becomes easy and will help ensure a phone that is easier to resurrect in case something worse happens in the future... but choice is yours

demkantor said:
just a quick browse through it my best guess it isnt hardware but software and you didnt do a complete wipe between flashes or restored stuff you shouldnt. you also seem to have a lot of sh*t apps running that look kinda like malware.
first thing id do is start the phone in safe mode, then check camera and youtube, if they run in safe mode then yeah for sure vicious apps.
if this dosent work (or i guess either way) do a complete wipe, and definitely a fastboot-w as well, reformatting would be best but I'm not sure what fastboot commands work with the revolutionary spl, try it though or use adb if you must.
also may not be a bad idea to reflash firmware, if your willing to do the wire trick and gain radio s-off this becomes easy and will help ensure a phone that is easier to resurrect in case something worse happens in the future... but choice is yours
Click to expand...
Click to collapse
I have made a full whipe and went back to stock everything including HBOOT. The issue came first thing when I tried to runt the intro movie. I didn't do a log then but the issue is the same. If I need to go back again and make a log I'll do that.

Here is logcat for stock. Same issue with video. But this time the phone didn't reboot on camera. Just turns the screen black and freezes

No answers? Anyway. I have ordered a new one now. Thought it was time for a new phone. The only one that seemed better was Motorola Photon Q 4G LTE. After reading about bad battery life and buggy software that corrupted the sd card I finally decided that MT4GS is still the best phone out there. New on ebay for 213 USD inclusive postage isn't that expensive either.

Defective?Gnote acting weird, auto doing things then hangs up.Help!

Its been my second month with my gnote pro 12.2 and im starting to have problems. First there will be some random press on my screen, ramdom apps will just pop up even tho im not touching its icon. Letter "N" on screen keyboard sometimes doesn't work, when im typing very fast it'll skip the letter "N". When im sliding it side to side it'll bring up the whole slide page even tho im just using one finger. The slide effect won't go through, i have to slide the whole page from left to right or vice versa. The worst thing that i experience is its like its acting that something is tapping on the screen very fast you will see the icon up and down really fast and you really cant do anything to stop it but to wait until it hangs up. cant shut it down, back and task button doesn't work. Home button works but can't shut it down, itll just reboot it self.. It's driving me nuts coz basically i left my laptop at home so i have to work from my note and right now im working on a site.
My device is on full stock, i haven't done any tweaks on it. And im using the wifi version SM-P900. I recorded a video of my gnote pro 12.2 using my g3 and pardon me for the quality since i have to convert it coz the file is so huge. It is a long boring 8 mins video showing my device is acting weird.
TURN OFF THE VOLUME (i can't find android video converter that removes the sound).
0:44 - you can see that it change the highlited email even tho im not pressing anything.
1:02 - its brings up the whole page screen. Im just using 1 finger to slide.
1:20 - menu button doesnt work. It hangs a bit and pops up a balloon.
1:35 - this is where it started doing crazy stuff.
http://youtu.be/7S83-sHYd-c

Auto brightness on the camera of your phone made it hard to tell since the rest of the scene was too dark so answer these few questions: Do you have a case on it? Does that case turn on/off the screen when opened? If you do have a case have you tried reproducing the results with the tablet removed from it?
Sent from my SM-P900 using Tapatalk

Seems like it was protesting to having todisplay the image of the Apple building...
In all seriousness though, could you turn on 'Show Touches' under Developers options? (Tap build number 7 times under About Device if you can't find Dev options.) It may have phantom touches.
And try the above suggested solution of detaching the case if you're using one.

muzzy996 said:
Auto brightness on the camera of your phone made it hard to tell since the rest of the scene was too dark so answer these few questions: Do you have a case on it? Does that case turn on/off the screen when opened? If you do have a case have you tried reproducing the results with the tablet removed from it?
Sent from my SM-P900 using Tapatalk
Click to expand...
Click to collapse
Thank you very much for the respo se. No i don't have the case for my note im using slid on pouch for 12" notebook to keep it safe i stead. I never accide taly drop it either. Im also having random error message like "can't arrange alphabetically" sometimes "internal server error". I also got very few apps installed si ce im usi g this device as my laptop, i needed every storage space of this device, what im using most is hancom apps and autocad also chrome, default email apps a d sometimes skype.
Im not gonna edit this message so you can actually see how letter "n" misses.
Im using the default screen keyboard of the device. Tho the problem is not present if im using bluetooth keyboard. Im planni g to do a factory reset but the problem is i can't do that till i got home.
I just hope that this is more on software issue than hardware issue. Also, it happen often but randomly so i can't figure out what apps causing it.

ShadowLea said:
Seems like it was protesting to having todisplay the image of the Apple building...
In all seriousness though, could you turn on 'Show Touches' under Developers options? (Tap b uild number 7 times under About Device if you can't find Dev options.) It may have phantom touches.
And try the above suggested solution of detaching the case if you're using one.
Click to expand...
Click to collapse
Yup, sure ill turn it on and observe, thanks for the idea.

That rules out the case issue. These tablets are sensitive to magnetic fields and will act up in the presence of magnets, that's why i mentioned it earlier. I was careful in how I asked because some will be in denial about whether or not their case has any magnets hidden within the case.
If your tablet is indeed showing phantom touches the next logical step would be to factory reset and observe the tablet for a while afterwards. You'd have to reinstall all of your software though so make sure to back up all of your files first. If you do go this route I'd suggest refraining from logging into your google account when you set up the device from a reset OR if you do log in, don't opt into auto backup/restore of the device. This will keep the device from installing previously purchased software making it easier to monitor it BONE STOCK to rule out the chance of your issues being software related. If you can do this and the tablet has issues bone stock then it could be a hardware issue with the digitizer . .

muzzy996 said:
That rules out the case issue. These tablets are sensitive to magnetic fields and will act up in the presence of magnets, that's why i mentioned it earlier. I was careful in how I asked because some will be in denial about whether or not their case has any magnets hidden within the case.
If your tablet is indeed showing phantom touches the next logical step would be to factory reset and observe the tablet for a while afterwards. You'd have to reinstall all of your software though so make sure to back up all of your files first. If you do go this route I'd suggest refraining from logging into your google account when you set up the device from a reset OR if you do log in, don't opt into auto backup/restore of the device. This will keep the device from installing previously purchased software making it easier to monitor it BONE STOCK to rule out the chance of your issues being software related. If you can do this and the tablet has issues bone stock then it could be a hardware issue with the digitizer . .
Click to expand...
Click to collapse
The only problem right now is i can't do that till next week. Or ill start to upload my files with dropbox and ill just borrow a laptop. My main suspect actually is google chrome, this month i think i receive 4 updates with chrome and since then i started having this issues. I really hope that this is just software issue, sammy cust service here in ph is absolutely ridiculous.
Thank you for giving me ideas

SpEaKeRb0xXx said:
The only problem right now is i can't do that till next week. Or ill start to upload my files with dropbox and ill just borrow a laptop. My main suspect actually is google chrome, this month i think i receive 4 updates with chrome and since then i started having this issues. I really hope that this is just software issue, sammy cust service here in ph is absolutely ridiculous.
Thank you for giving me ideas
Click to expand...
Click to collapse
If you suspect it's chrome, go to settings > application manager > all > chrome > erase data and cache, and then uninstall or disable it. (depending on the available options).
As for the keyboard, can you give swiftkey a try, see if that has the same issues?
Sent from my SM-N9005 using Tapatalk 2

ShadowLea said:
If you suspect it's chrome, go to settings > application manager > all > chrome > erase data and cache, and then uninstall or disable it. (depending on the available options).
As for the keyboard, can you give swiftkey a try, see if that has the same issues?
Sent from my SM-N9005 using Tapatalk 2
Click to expand...
Click to collapse
Yes i think that's the culprit. Im in the middle of backing up my files now coz i decided to go for a factory reset. Ill observe how my device will behave on full stock without users apps installed.
As for the keyboard, yes ill install swiftkey.. somehow it makes me ask myself, why the hell am i still using the default keyboard?
Anyway, thank you for all the inputs, ill give it all a shot.

After going back on full stock, no apps being installed, and testing for 2 days, sad to say but the problem still exist. Il give it another try and will flash stock rom, this will be my last resort and if things still not fixed, maybe its time for this beast to have its repair and vacation.

Sleep of Death befalls my SGN 12.2

Hello World,
I recently purchased a SGN 12.2 Pro - Model Number SM-P900.
I flashed CyanogenMod onto it, and now its Android Version is 5.1.1
The CyanogenMod version is 12.1-20151104-Unofficial-v1aWIFI
The kernel version is 3.4.104-gd233b3f
Now for the most part the system runs smooth and w/o problems, but 7 or 8 times out of 10 when it goes asleep (screen is off and no program is actively running in the foreground, but the system was not shut down), I can not wake the tablet back up again.
Matter of fact, I end up having to perform a hard reboot on the tablet (pressing the power button until I force a reset) to get it to respond again.
I ran a logcat session in the background to catch any error, but the recorded log did not any error when this happened. It just suddenly stopped recording.
For me it seems like the system is going into some sort of hibernation mode, from which it only awakes after a hard reset.
But I don't see any such setting as "hibernation" in my system panel, and I certainly didn't install any such program on my tablet.
Now I am getting afraid that I might end up corrupting the filesystem or some important database by forcing these hard resets all the time.
That is why I need to find out what's going on here - anyone got some constructive ideas about it?

To rule out any potential hardware issues, you might want to try seeing if the problem occurs on stock as well.

ShadowLea said:
To rule out any potential hardware issues, you might want to try seeing if the problem occurs on stock as well.
Click to expand...
Click to collapse
Nice idea, but I need the functionallity of CM, and I also rely on my tablet for work - so I can't play "flashaholic" here.
But I have upgraded my CM Firmware three times in a row by now, and if this is CM related, then all those firmware packages would have to cause the same problem - with me being the only one who suffers from it (because I didn't read anyone else having this problem in the CM comment threads).

Really? Cwm for functionality? Even Snote doesn't work in cwm thus for a note device cwm is waste of space although for devices without spen i recommend cwm as well and do you want your problem to be fixed or not if yes then flash stock firmware to check if it's software or hardware related.

Osama chohan said:
Really? Cwm for functionality? Even Snote doesn't work in cwm thus for a note device cwm is waste of space although for devices without spen i recommend cwm as well and do you want your problem to be fixed or not if yes then flash stock firmware to check if it's software or hardware related.
Click to expand...
Click to collapse
Those are pretty brazen and broadband condemnations of a custom ROM that has won many distinctions and is even considered by industry groups as a replacement for STOCK ROMs.
And since SNOTE is part of Samsung's most crappy Software Suite, I truly would not regard *that app* as a benchmark of quality.
Now do you have any links to confirm your loudmouthed dismissal of CM, or does that fall into the same category as urban myths such as "openSUSE isn't real Linux" and "Virus Scanners are useless"?
And by the way: CM = Cyanogen Mod (Custom Firmware); CWM = Clockwork Mod (Custom Recovery).
Not the same by a longshot - and I use TW for recovery anyway.
PS: I found a solution by now in installing an app which prevents the tablet from going into deep sleep mode (-> CPU_WAKE_LOCK). As it seems at times the tablet would come back online after some seconds, *if* I let go of the power button in time. But since I have the tablet hooked up to a power source most of the time anyway, I don't need deep sleep mode, and I was never good at counting seconds when pressing the power button.
That app resolved the "sleep of death" issue for me.
PS#2: As a systems admin I generally refuse advise of the kind of "just reinstall (flash) from scratch and see if it fixes the problem", for that is *not* debugging, its just being too lazy to perform root cause analysis.

Masinissa said:
Those are pretty brazen and broadband condemnations of a custom ROM that has won many distinctions and is even considered by industry groups as a replacement for STOCK ROMs.
And since SNOTE is part of Samsung's most crappy Software Suite, I truly would not regard *that app* as a benchmark of quality.
Now do you have any links to confirm your loudmouthed dismissal of CM, or does that fall into the same category as urban myths such as "openSUSE isn't real Linux" and "Virus Scanners are useless"?
And by the way: CM = Cyanogen Mod (Custom Firmware); CWM = Clockwork Mod (Custom Recovery).
Not the same by a longshot - and I use TW for recovery anyway.
PS: I found a solution by now in installing an app which prevents the tablet from going into deep sleep mode (-> CPU_WAKE_LOCK). As it seems at times the tablet would come back online after some seconds, *if* I let go of the power button in time. But since I have the tablet hooked up to a power source most of the time anyway, I don't need deep sleep mode, and I was never good at counting seconds when pressing the power button.
That app resolved the "sleep of death" issue for me.
PS#2: As a systems admin I generally refuse advise of the kind of "just reinstall (flash) from scratch and see if it fixes the problem", for that is *not* debugging, its just being too lazy to perform root cause analysis.
Click to expand...
Click to collapse
You may be right but generally in samsung firmwares there are problems with the firmware itself...anyway...if you do find the root cause let me know although when I installed the cyanogen mod 12 this didn't happen I think it was a problem of wake lock in some early builds of rom. Have you experienced this after updating to latest builds?

Osama chohan said:
You may be right but generally in samsung firmwares there are problems with the firmware itself...anyway...if you do find the root cause let me know although when I installed the cyanogen mod 12 this didn't happen I think it was a problem of wake lock in some early builds of rom. Have you experienced this after updating to latest builds?
Click to expand...
Click to collapse
Hi Osama,
the problem startetd after I had installed some software tools for power management and activated CM's own CPU governor.
That is why I suspected this not be a case of a software loop caused by a program or Firmware bug, but a problem with the system waking back up from deep sleep mode.
Now I could have just uninstalled everything and disengaged the CPU governor altogether, but as I wrote earlier on, I don't think highly of such "let's reset it all to zero and see if at fixes things" approaches.
Also, I liked the battery savings options, I just needed a way to prevent the CPU from going all the way down into deep sleep mode.
I found that solution in the form of a small APK on the market place, which does exactly that - and only that.
It prevents the CPU from being turned off (CPU_WAKE_LOCK), whilst still allowing for the screen, bluetooth, WiFi and so on to be turned off, to save battery power.
That fixed my problem almost completely, and now it happens only when the app (I use RedEye) for some reason isn't auto-activated at boot.

Masinissa said:
Hi Osama,
the problem startetd after I had installed some software tools for power management and activated CM's own CPU governor.
That is why I suspected this not be a case of a software loop caused by a program or Firmware bug, but a problem with the system waking back up from deep sleep mode.
Now I could have just uninstalled everything and disengaged the CPU governor altogether, but as I wrote earlier on, I don't think highly of such "let's reset it all to zero and see if at fixes things" approaches.
Also, I liked the battery savings options, I just needed a way to prevent the CPU from going all the way down into deep sleep mode.
I found that solution in the form of a small APK on the market place, which does exactly that - and only that.
It prevents the CPU from being turned off (CPU_WAKE_LOCK), whilst still allowing for the screen, bluetooth, WiFi and so on to be turned off, to save battery power.
That fixed my problem almost completely, and now it happens only when the app (I use RedEye) for some reason isn't auto-activated at boot.
Click to expand...
Click to collapse
I'm glad that you fixed the problem and sorry that i couldn't be of any help.