Hi guys, I just sent my xoom in for repair since it was under warranty. They sent it back saying that it had liquid damage and it's not covered. I haven't gotten it wet so I suspect that one of my kids got to it. This is my first time having an electronic liquid damaged so my question us that can they be repaired? I see a few repair sites out there but don't want to be charged for something that can't be fixed. The screen doesn't come on and doesn't react to touch but when I plug it into the hdmi it shows up on screen so that gave me some hope.
Sent from my HTC Glacier using Tapatalk
Do a search in the general section. There was another user with exactly this same problem a few weeks ago. Title was something about Motorola refused to repair Xoom. Interesting thread with about 30 replies.
Sent from my Xoom using XDA Premium App
Did you pay by credit card? If it's within 90 days, your credit card company will send you a check for the price you charged to the credit card. If it's over 90 days, then the credit card company will basically double the manufacturers warranty but they will not add more than one year and you can't have more than 5 years combined so what you need to do is wait for the manufacturers warranty to run out and then the credit card company will either repair or basically cut you a check for the amount you charged for the purchase.
Thanks for the replies. i bought it when it came out in feb so I will check general section fire that thread and hopefully ill find something
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socomdark said:
Thanks for the replies. i bought it when it came out in feb so I will check general section fire that thread and hopefully ill find something
Sent from my HTC Glacier using Tapatalk
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Here's the thread > http://forum.xda-developers.com/sho...&highlight=motorola+refuses+to+repair+my+xoom
Almighty1 said:
Did you pay by credit card? If it's within 90 days, your credit card company will send you a check for the price you charged to the credit card. If it's over 90 days, then the credit card company will basically double the manufacturers warranty but they will not add more than one year and you can't have more than 5 years combined so what you need to do is wait for the manufacturers warranty to run out and then the credit card company will either repair or basically cut you a check for the amount you charged for the purchase.
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I don't understand this. Are you saying that the credit card company, eg Visa, will repair under warranty or give you a refund if the manufacturer says you have damaged it and it's not covered by their warranty?
burden010 said:
I don't understand this. Are you saying that the credit card company, eg Visa, will repair under warranty or give you a refund if the manufacturer says you have damaged it and it's not covered by their warranty?
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Visa, Mastercard, American Express all have Warranty Manager and Purchase Protection, check the benefits of your specific credit card for more information. It has nothing to do with the manufacturer. You get 90 days lost, damage or theft protection so they will usually just pay you whatever you charged for the credit card. The Warranty Protection is only effective after the manufacturers warranty runs out, I have no idea how long Motorola warranty is for. They will basically double any manufacturers warranty of 5 years or less by adding no more than 1 year to it. Their warranty takes effect after the manufacturers warranty expires so it has nothing to do with coverage but rather, it begins the day after the manufacturers warranty runs out which is why you can't do a claim until n+1 days after the manufacturer warranty expires where n is the last day of the manufacturers warranty. They will repair under warranty only up to the amount charged so if your Xoom cost $600 and you charged $600, they will only cover $600 and if it costs $1,000 to fix, they will still send you $600 only. If you only charged $10 and paid the $590 using other payment methods, they will only send you $10 since their liability is only for the amount charged. This is part of the credit card logo company (Visa, Mastercard, American Express) and not something that is covered by the credit card issuing bank with the exception of American Express.
Read about it here:
http://www.creditorweb.com/articles/use-your-credit-cards-extended-warranty.html
Related
I purchased a warranty or insurance for my G tablet(2 years) from sears. My question for those that work or have experience with returns, say I have 2 G tablets; 1 with and 1 without insurance. Can I return either of the two incase something happens to Sears?
I'm asking because I had originally bought a Nook Color for my sister's birthday, but she didn't really like it so I returned it. She wants the same one I have and knowing how clumsy she is, can my insurance protect hers?
Thanks!
Depends on if they registered your serial number when they sold you the warranty. If so, you're probably not going to be able to do it.
wiredmonkey said:
Depends on if they registered your serial number when they sold you the warranty. If so, you're probably not going to be able to do it.
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I don't think they did, I went to return a gtab 3 days after purchase to get the $30 sale difference. When I asked if I was still able to purchase an insurance all they did was ask for my rewards card and receipt. I only paid the difference of $20 for the 2 year insurance. I would think that if you're covered, return one, then the serials would be different or change. I think they only go by item number/stock number. The only ones I know that go by serial is when you're going by manufacturer's warranty.
Any other help, or experience with this?
It's too late but I'd recommend using an American Express card for purchases since they will extend warranty to another year. Other credit cards do it also but Amex tends to have pretty good service for their extended warranty.
I bought a 3y warranty from squaretrade yester with accidental "handling" damage added for c. $65... there's a 30% off coupon which worked for me: FBPREVIEW
(I've never bought a warranty from squaretrade before, but I've only seen positive comments about them, and no negative(a good sign as negatives are usually more common than positive comments) comments... seemed like a good deal to me as I'm sure that I'll eventually drop the gTab or spill something on it...)
Sent my tf700 back for repairs to the charger port. Little bit of plastic that holds the pins in place came out and snapped while docking to keyboard. Tablet is fully functional. I also wanted the speaker looking at as I have 2 x tf300 which are so much louder thqn tf700 is, along with light bleed from left hand corner.
Got a mail confirming it would be collected. When the repair centre in bruno got it from the uk last monday it spent 4 days as repairing then just got a mail saying cid4 with a bill of €108.00 to be paid by bank transfer.
Now I need the tablet for work so was willing to pay to ensure a quick turn aroud but not via bank transfer as this will cost a fortune plus you get no cover. I rang up to ask for alternitive payment they said they would get back to me but nothing yet. Would you pay ?Have any of you guys had to pay? And how? I want to pay by company credit card so I am covered if its mested up or somthing goes wrong, although I feel I should not have to pay for there design flaws
Sent from my GT-N7100 using xda app-developers app
makes you wonder why so many cling to the warranty rather then unlocking and enjoying their tablet. any hardware defect asus will blame on the user.
First thing I would do is take it back to the retailer and try for an exchange.
Thats the other problem I got it on the release date a friend bought it in the usa for me and brought it back to the uk for me.
Sent from my GT-N7100 using xda app-developers app
lafester said:
makes you wonder why so many cling to the warranty rather then unlocking and enjoying their tablet. any hardware defect asus will blame on the user.
First thing I would do is take it back to the retailer and try for an exchange.
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Received a email from Asus after sending one asking for alternitve payment method and just asking them to do the warrenty work.
Got a reply 3 days later "Thank you for contacting the Asus support team.
Please be advised that I have forwarded your query to the relevant department. Moreover we only accept bank transfers."
my reply was "I Have paid the amount today via bank transfer but i do think you (Asus) should make it very clear in the rma email you send out that payment can only be made via bank transfer, as i am sure this would put alot of people off.
Also the reason for sending the device back to you (rma) was the light bleed, speaker and the broken port which is a widely known weakness and design flaw, if i had wanted to foot the bill for shipping, handling, parts and labour i would have sent it to a local electronics repair centre as it seems Asus warranty is not worth the paper its written on.
This seems to be the general consensus on the XDA forums about Asus.
I currently have 3 of your tablets, would i buy again.... no , the support and rma should be flawless, a few lesions from a proper comapny would not go amiss."
In short:
Broken s3, dropped with shattered screen, then the s3 sudden death syndrome so a device that 100% refuses to even acknowledge a charger plugged in via the wall.
Go to the website and file a claim.
Device has cosmetic damage, I give reason as "dropped phone" and moments later and told tomorrow i will get:
1. A new device
2. New battery
3. New factory charger
Called them to confirm this and a call center person (Indian sounded like) tells me:
1. The device is factory new, I ask and no it isn't refurbished.
2. It comes we whatever a factory new s3 comes with (sim card, charger, headphones)
3. It will be here tomorrow.
Edit: I can keep the old battery and back as well. So I ask "okay ill have two batteries now and two back case parts?"
Yes, he confirms...
So what? Did these guys lie their asses off to me and I can expect to get hosed tomorrow?
Or is there a chance they aren't as bad as people say now a days?
Well i guess we'll find out tomorrow
Sent from my SCH-I535 using xda premium
Sounds legit to me as someone who works on the selling end. Did they charge you a $100 deductible?
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jamesrascal said:
Sounds legit to me as someone who works on the selling end. Did they charge you a $100 deductible?
Sent from my SCH-I535 using xda premium
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My wife is on her 3rd gs3 assurion gave her a new battery, back cover, sim card and charger each time with the phone. No headphones, and the only thing we sent back was the main phone itself, not the battery or cover and the replacements arrived within 24 his of claim. It was great service.
I will be using asurion soon myself. Not for my phone but for my daughter's. She cracked the screen the 2nd day she had it. The worst part is I didn't pay anything for the phone but I have to pay 50 for the deductible
Sent from my ThunderBolt, soon to be S3
jamesrascal said:
Sounds legit to me as someone who works on the selling end. Did they charge you a $100 deductible?
Sent from my SCH-I535 using xda premium
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Yessiree, $99.00... No tax.
I won't expect headphones but I was pretty much expecting to get screwed with all the horror stories I had read of used phones with third party parts coming back to people.
Actually verizon forced the insurance on me.
Last year I had five phones that were faulty.
On the month after the manufacturers warranty I had a screen that wouldn't light up on an htc Incredible2.
I elevated the complaint to verizon corporate and they gave me an s3 for the new contract price but said Insurance was mandatory as part of their compromise (wasn't upgrade eligible for 11 months.
So the verizon corporate relations person told me asurion sends new devices back in august when that transaction happened and it seems he was right.
ONE WORD OF CAUTION
If your damage happens over 30 days ago, just tell asurion it happened yesterday or today.
A verizon rep told me that asurion will deny claims with old damage but you can tell them anything you want to as to when it was broken.
Mine broke in January, then sudden death two weeks ago.
This isn't fraud in my eyes. I'm sending the broken one back.
Just as others have said I was told to send a shell of the phone. Anything that can be removed without a screwdriver I keep (sim card, sd card, original battery, back cover) ...
stevenjcampbell said:
Yessiree, $99.00... No tax.
I won't expect headphones but I was pretty much expecting to get screwed with all the horror stories I had read of used phones with third party parts coming back to people.
Actually verizon forced the insurance on me.
Last year I had five phones that were faulty.
On the month after the manufacturers warranty I had a screen that wouldn't light up on an htc Incredible2.
I elevated the complaint to verizon corporate and they gave me an s3 for the new contract price but said Insurance was mandatory as part of their compromise (wasn't upgrade eligible for 11 months.
So the verizon corporate relations person told me asurion sends new devices back in august when that transaction happened and it seems he was right.
ONE WORD OF CAUTION
If your damage happens over 30 days ago, just tell asurion it happened yesterday or today.
A verizon rep told me that asurion will deny claims with old damage but you can tell them anything you want to as to when it was broken.
Mine broke in January, then sudden death two weeks ago.
This isn't fraud in my eyes. I'm sending the broken one back.
Just as others have said I was told to send a shell of the phone. Anything that can be removed without a screwdriver I keep (sim card, sd card, original battery, back cover) ...
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Of course you are really are paying for it with the deductible and the monthly fee. and no matter what assurion assures you of , you are getting refurb stuff, THey sent me 3 "new" phones before I finally got one that lasted for more than 2 days without rebooting on its own or failing entirely
Hi guys,
This is a question geared towards folks living in the US. I'm wondering if there is a 3rd party accidental insurance company that is "affordable" or "bang for your buck".
I recall for the Nexus 4 some people recommended Square Trade and looking at the website it is $125 for a 2 year contract with a $100 deductible.
Has anyone tried them/had experience with them?
Any other??
(Girlfriend dropped her N4 last month, butter fingers)
Thanks in advance. (and after)
Check with your credit card company. Most CC's offer an extended warranty, and accidental warranties that cover repair/replacement for certain periods of time. Most people aren't aware that their CC offers these benefits and wind up wasting money on "extended warranties" that don't give them any additional benefits, or incredibly minor benefits.
I've used the warranty process on one of my CC's when my mother dropped an iPad 2 I purchased for her 2 days after I gave it to her. Even though I purchased the iPad 2 through a 3rd party seller "used" on Amazon, they covered $250 worth of repair/replacement. Luckily for me, Apple charged $249 to repair the screen (I wound up paying about $16 in taxes). The entire refund process was very quick and painless.
danaconda1 said:
Check with your credit card company. Most CC's offer an extended warranty, and accidental warranties that cover repair/replacement for certain periods of time. Most people aren't aware that their CC offers these benefits and wind up wasting money on "extended warranties" that don't give them any additional benefits, or incredibly minor benefits.
I've used the warranty process on one of my CC's when my mother dropped an iPad 2 I purchased for her 2 days after I gave it to her. Even though I purchased the iPad 2 through a 3rd party seller "used" on Amazon, they covered $250 worth of repair/replacement. Luckily for me, Apple charged $249 to repair the screen (I wound up paying about $16 in taxes). The entire refund process was very quick and painless.
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Yes that was my first place to go to when I looked, unfortunately American Express, Discover, and Visa only cover 3 months from date of purchase. I'm looking for the life extent of the phone so perhaps 1-2 years
intekmdma said:
Yes that was my first place to go to when I looked, unfortunately American Express, Discover, and Visa only cover 3 months from date of purchase. I'm looking for the life extent of the phone so perhaps 1-2 years
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There are different types of coverage. My Visa card has a plan which covers the phone with a $25 deductible as long as I allow the monthly cell phone payments to be made automatically every month using that credit card. I don't know whether my coverage is that good because of the bank or because of Visa but I do know that my bank offers different types of Visa cards with different types of coverage so it could be that yours does as well.
lalec said:
There are different types of coverage. My Visa card has a plan which covers the phone with a $25 deductible as long as I allow the monthly cell phone payments to be made automatically every month using that credit card. I don't know whether my coverage is that good because of the bank or because of Visa but I do know that my bank offers different types of Visa cards with different types of coverage so it could be that yours does as well.
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I see, thanks for the information. I looked at my Wells Fargo credit card which has the same coverage as you, but I found out it's not covered with a pre-paid plan
Does anyone know if Lenovo or Lowe's offers any kind of insurance/damage protection? Square trade might but I don't know?
elperezo said:
Does anyone know if Lenovo or Lowe's offers any kind of insurance/damage protection? Square trade might but I don't know?
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I thought I read somewhere that it was supposed to have a one year warranty, but when I added my phone to the Lenovo page, it claimed I had no warranty. I bought my phone from Lowes (online). The Lenovo phone rep claimed it was a glitch because their system isn't set up for phones, but they also couldn't look up my warranty to tell me how long it really was, so I'm not sure what to believe.
Square trade but it's a one time thing also make sure to get it right after getting the phone
Can you post link to Lenovo warranty register page?
dvdivx said:
Square trade but it's a one time thing also make sure to get it right after getting the phone
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I bought a square trade warranty for drops and spills, which also covers mechanical issues (if that's the right word), but I read somewhere our P2P has a 1 year manufacturers warranty, since it's sold in the states. According to Lenovo US Phab 2 Pro site http://shop.lenovo.com/us/en/smartphones/phab-series/phab2-pro/ there is a warranty, but apparently you have to contact them for specifics.
audscott said:
I bought a square trade warranty for drops and spills, which also covers mechanical issues (if that's the right word), but I read somewhere our P2P has a 1 year manufacturers warranty, since it's sold in the states. According to Lenovo US Phab 2 Pro site http://shop.lenovo.com/us/en/smartphones/phab-series/phab2-pro/ there is a warranty, but apparently you have to contact them for specifics.
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There is a SquareTrade warranty with Drops and Spills... I couldn't get any kind of warranty for my Chinese Huawei Mediapad X2... SquareTrade said nope... They said only USA releases... I am thinking that I will get the SquareTrade with Drops and Spills. Something like a $99 deductible and maybe $150 a year... You need to have a receipt from a good USA retailer. I bought my Note 3 NEW on ebay a year or so after it was first released... SquareTrade would only give me a mechanical warranty... I bought my nephew a tablet that was manufactured with an inherent problem with the charging port. I got a 3-year Drops & Spills warranty on it. We are now on the THIRD brand - new tablet SquareTrade has sent us!!! The charging port goes bad and they apparently cannot fix it. I had no deductible and no shipping charges to or from! The only thing is that the tablet is no longer available and it took a LOOOONG time to get this last new one... I am going to demand money instead of a new tablet if it happens again!!!
Sent from my SM-N900T using Tapatalk
VillaRegina said:
There is a SquareTrade warranty with Drops and Spills... I couldn't get any kind of warranty for my Chinese Huawei Mediapad X2... SquareTrade said nope... They said only USA releases... I am thinking that I will get the SquareTrade with Drops and Spills. Something like a $99 deductible and maybe $150 a year... You need to have a receipt from a good USA retailer. I bought my Note 3 NEW on ebay a year or so after it was first released... SquareTrade would only give me a mechanical warranty... I bought my nephew a tablet that was manufactured with an inherent problem with the charging port. I got a 3-year Drops & Spills warranty on it. We are now on the THIRD brand - new tablet SquareTrade has sent us!!! The charging port goes bad and they apparently cannot fix it. I had no deductible and no shipping charges to or from! The only thing is that the tablet is no longer available and it took a LOOOONG time to get this last new one... I am going to demand money instead of a new tablet if it happens again!!!
Sent from my SM-N900T using Tapatalk
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I bought my square deal warranty for $79 for 1 year with $99 deductible. Use harvest20 as coupon/code at checkout for 20% off. At least that worked for me last Friday.
audscott said:
I bought my square deal warranty for $79 for 1 year with $99 deductible. Use harvest20 as coupon/code at checkout for 20% off. At least that worked for me last Friday.
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Thanks! I forgot about the 20% off... I have been getting emails from them about that and just automatically deleting them because I don't need a new warranty at this time... I am still waiting for the P2P to COME BACK!!! I WILL get the warranty ASAP after buying the phone... I figure I would be spending at least as much on a new phone without a warranty as I will on a P2P + WARRANTY...
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you can buy extended warranty from lenovo. do a warranty lookup and use the phones serial #.
-Sent from my TMO Galaxy Note 5
I just got an email from SquareTrade yesterday with the code STREGINA for 30 % off until 12/15 (I think)...
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