Related
Damn, I cracked my screen, dropped it in London after the Bears game : (
Sent from my ADR6400L using XDA App
Use your insurance.
Luke
Filed a claim, they are on backorder, wtf?
Sent from my ADR6400L using XDA App
CALL UP ASURION to see when u will get never heard of back order for phone day out tops then again phone may not be available anymore can u live with cracked screen till then
Sent from my ADR6400L using xda premium
fillyo said:
Filed a claim, they are on backorder, wtf?
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
If Ashurion is out of stock of your phone, they will replace it with another 4g phone if you ask.
My brother's Fascinate broke a couple months ago, they replaced it with a brand new Droid X2 just a week after it came out.
I'd recommend aiming for the Bionic.
Good luck
The bright side is that the Bears won!
ph00ky said:
If Ashurion is out of stock of your phone, they will replace it with another 4g phone if you ask.
My brother's Fascinate broke a couple months ago, they replaced it with a brand new Droid X2 just a week after it came out.
I'd recommend aiming for the Bionic.
Good luck
Click to expand...
Click to collapse
yeah they'll replace it with another. it's a shame you didn't "damage" it until after the launch of the 3 new ones.
I'd fight for a bionic as well.
Sent from my ADR6400L using Tapatalk
Honestly, asurion is gonna charge you 90 bucks to replace it.
And a new digitizer is only 30. I have gotten ripped off by asurion too many times.
I can't believe people still pay for insurance. It's a scam and way too expensive for the service they provide.
*Madmoose* said:
I can't believe people still pay for insurance. It's a scam and way too expensive for the service they provide.
Click to expand...
Click to collapse
Ok paying 8 bucks a month is better than paying 600 if you break or lose your phone.
If I helped please use the thank you button and donate a free account to my dropbox http://db.tt/uDc7iw7x
*Madmoose* said:
I can't believe people still pay for insurance. It's a scam and way too expensive for the service they provide.
Click to expand...
Click to collapse
Yeah bro, that $7 a month kills my bank account. Yearly that comes out to about $84, that's a few lap dances right there...
g00s3y said:
Yeah bro, that $7 a month kills my bank account. Yearly that comes out to about $84, that's a few lap dances right there...
Click to expand...
Click to collapse
Plus deductible. If you drop a phone and truly break it, it's probably because you didnt have a proper case on a $600 item. But most breaks occur to the digitizer....$30 and extremely easy to fix. Your local mom and pop computer shops will throw those things in for you for less than your deductible.
I'm not trying to knock anyone for paying for insurance...but those companies aren't in it to lose money. And everyone forgets about their warranty. We've sent a couple phones back for repairs and get them back within 3 days of HTC receiving them.
But losing a $600 phone...well that would be the only good thing I can see coming out of it. But cmon...if you lose a $600 phone from being careless ya kind of get what you deserve. Laptops cost less than that now. Gotta hold yourself to some kind of responsibility.
Well, I got my replacement, all is well. Sure, 99 sucks, but got to keep the battery and memory card, so now I have two of each, put the memory card in my flyer.
Sent from my ADR6400L using XDA App
fillyo said:
Well, I got my replacement, all is well. Sure, 99 sucks, but got to keep the battery and memory card, so now I have two of each, put the memory card in my flyer.
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Exactly!
10char
skinien said:
The bright side is that the Bears won!
Click to expand...
Click to collapse
That's all that ever really matters...that, and the Bulls winning.
Sent from my HTC ThunderBolt
Can I take it that you got another T-Bolt back? I am in no hurry to split with it although if it breaks in a years time and I am able to get something better the Insurance will be worth it.
Note: I have never used my insurance since I got it on my OG droid.
fillyo said:
Damn, I cracked my screen, dropped it in London after the Bears game : (
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
If you weren't a Bears fan, I would be deeply saddened by this, but the Buccaneers fan in me laughs out loud.
j/k...bummer your screen broke. Glad you got your replacement already!
Well now that you got your replacement phone, this would be a good time for you to do one of those screen replacement kits so that you have a backup phone and then you might decide to even drop your insurance on your current phone to save $$$.
You don't get to keep the old phone, you have to send that back. Otherwise, definately would have fixed the screen and kept as back up.
How hard would it be to replace the charging port on the phone? Mine is on the brink of death and a whole new phone isnt exactly in the card right now so I thought about just replacing the charging port, but I dont know what all would go into it.
Sent from my SGH-T959V using xda premium
I'm not sure about replacing but have you thought about buying an extra battery that comes with a charger for just the battery so you just switch out the battery when it dies. I got mine for like $15 on eBay
Sent from my galaxy s 4g using XDA app
For sixty bucks plus shipping you can send it in for repair.
http://www.stlouiscellphonerepair.com/sam-vibrant4g-charging-port-repair.html
Replacing it wouldn't be that hard for someone with some skills with small electronics. If you or a friend have those skills should be pretty painless. If not use that link that eellio sent you or find a repair shop in your area.
falcons2 said:
I'm not sure about replacing but have you thought about buying an extra battery that comes with a charger for just the battery so you just switch out the battery when it dies. I got mine for like $15 on eBay
Sent from my galaxy s 4g using XDA app
Click to expand...
Click to collapse
eollie said:
For sixty bucks plus shipping you can send it in for repair.
http://www.stlouiscellphonerepair.com/sam-vibrant4g-charging-port-repair.html
Click to expand...
Click to collapse
thanks for the link eollie but i think i'll go with falcon's idea adn just snag a battery and charger. or if i can find someone with good enough soldering skills that i trust, i'll try to fix it.
i'm on the phone right now trying to see if i can get it replaced under insurance, we'll see how that goes
I thought about telling about an external charger but that wont help you with hooking your phone to the computer......same port :-/.....and if its going bad.....
Shortbus-Driver said:
I thought about telling about an external charger but that wont help you with hooking your phone to the computer......same port :-/.....and if its going bad.....
Click to expand...
Click to collapse
That was my reason for looking to get it fixed. I have pretty good soldering skills and I woulndt attempt it.
Juls if they will warranty it I would go that route. I figured it was out of warranty.
Side note, has anybody attempted to get mobile odin ported to the sgs4g? That would do away with the need for a cable.
The mobile Odin will only work if you don't Odin back to a non rooted stock.....must have root to use it .....I looked into it and will eventually let it run its 30 min long log to hand in for a request for our device
Juls, here's the eBay link for the batteries. These are the same ones I bought a few months ago
http://www.ebay.com/itm/2x-1800mAh-...-Galaxy-S-II-Epic-4G-Touch-D710-/250947190241
Sent from my GT-P7510 using XDA
I just went with the warranty. Thats $130 that I wont see again.... Im assuming its a phone problem anyway and if I keep the new one cherry (I hope im not the only one that uses that phrase) , ill turn around and sell it when my contract is up and I upgrade
Sent from my SGH-T959V using xda premium
If you went with insurance I hope you told them you lost phone? By doing this it allows you to keep your phone for parts or even use it as a tester phone so you can try to flash risky stuff without worrying about being left with a dead device you will have spare. Hope you understand what I'm saying. If you say phone has problem you pay 130 and ship back your phone to them. If you already told them there was an issue and they want phone back wait a day call them back and say the phone is now lost
NOT stolen this way the phone can't be locked out hope this helped
Sent from my SGH-T959V using XDA
anoymonos said:
If you went with insurance I hope you told them you lost phone? By doing this it allows you to keep your phone for parts or even use it as a tester phone so you can try to flash risky stuff without worrying about being left with a dead device you will have spare. Hope you understand what I'm saying. If you say phone has problem you pay 130 and ship back your phone to them. If you already told them there was an issue and they want phone back wait a day call them back and say the phone is now lost
NOT stolen this way the phone can't be locked out hope this helped
Sent from my SGH-T959V using XDA
Click to expand...
Click to collapse
Does that really work though? Like calling them after I get the new one?
Sent from my SGH-T959V using xda premium
I have not tried after I received the phone but have called a day after I put in claim and no problems. It's worth a shot I mean it could really happen. I always tell them I lost it why should I pay 130 to give my phone away and then they fix cheap and sell it high. Even if the device is broken there are still good parts that you or someone else could use
Side note you can put old phone on ebay and probably get at least 100 dollars to help cover the insurance cost.
Sent from my SGH-T959V using XDA
Juls317 said:
Does that really work though? Like calling them after I get the new one?
Sent from my SGH-T959V using xda premium
Click to expand...
Click to collapse
Technically its fraud. And insurance fraud at that.
eollie said:
Technically its fraud. And insurance fraud at that.
Click to expand...
Click to collapse
Yeahhh I figured that out after :banghead:
Sent from my SGH-T959V using xda premium
eollie said:
Technically its fraud. And insurance fraud at that.
Click to expand...
Click to collapse
I should of seen that coming. But who is screwing who, as phone company charges 600 for device then they require a 2 year contract and phone is only warrantied for one year so you buy insurance at 10 a month for 24 months another 240 we are now at 840 plus when phone breaks you pay another 130 for a grand total of 970, and you get a refurbished device. Do what you want. I am not condoning fraud but for that price I'm keeping my original phone. Ins company are nothing but legal scam artists
Sent from my SGH-T959V using XDA
anoymonos said:
I should of seen that coming. But who is screwing who, as phone company charges 600 for device then they require a 2 year contract and phone is only warrantied for one year so you buy insurance at 10 a month for 24 months another 240 we are now at 840 plus when phone breaks you pay another 130 for a grand total of 970, and you get a refurbished device. Do what you want. I am not condoning fraud but for that price I'm keeping my original phone. Ins company are nothing but legal scam artists
Sent from my SGH-T959V using XDA
Click to expand...
Click to collapse
If you pay 600 bucks for a device on contract then you are doing it wrong. I paid right at 400 for the phone and car dock OUT of contract.
I understand what your saying, however it is insurance fraud. I disagree with people doing this and will speak up every time. Plus Im sure your comment and my replies will be reported to a mod and get this thread either locked or them removed. Because xda doesnt condone this and doenst allow these type of conversations.
Food for thought, if you are caught doing this it can also cause you to be non insurable as well as criminal charges or for however long the insurance company feels necessary to report you as a risk for fraudulent claims when attempting to get insurance in the future.
eollie said:
If you pay 600 bucks for a device on contract then you are doing it wrong. I paid right at 400 for the phone and car dock OUT of contract.
I understand what your saying, however it is insurance fraud. I disagree with people doing this and will speak up every time. Plus Im sure your comment and my replies will be reported to a mod and get this thread either locked or them removed. Because xda doesnt condone this and doenst allow these type of conversations.
Food for thought, if you are caught doing this it can also cause you to be non insurable as well as criminal charges or for however long the insurance company feels necessary to report you as a risk for fraudulent claims when attempting to get insurance in the future.
Click to expand...
Click to collapse
I agree with you and understand where you are coming from, but it makes me wonder...
If you were to flash your device and hard brick it, and you have insurance. Would you call Tmobile and say "I rooted my phone and was attempting to load third party firmware on it when I messed up and my device will no longer turn on."?
Or would you simply say your device does not turn on anymore?
jigglynuts said:
I agree with you and understand where you are coming from, but it makes me wonder...
If you were to flash your device and hard brick it, and you have insurance. Would you call Tmobile and say "I rooted my phone and was attempting to load third party firmware on it when I messed up and my device will no longer turn on."?
Or would you simply say your device does not turn on anymore?
Click to expand...
Click to collapse
I sat for three days with a semi hard bricked Droid X that I got the day after they released. I was about to buy a new phone when moto's version of odin was leaked and I was able to restore it. I also thought my Optimus V was beyond restoration and after hours and hours of tinkering got it back alive. I had paid for insurance from best buy and thought about using it but personally I couldnt do it.
So to answer I wouldnt even call them. I would start saving to replace the phone. I broke it I have to eat it.
Those numbers were meant to be general speaking but that is just my opinion I'm done with this topic
Sent from my SGH-T959V using XDA
Hello, all.
I've recently broken my g2x beyond repair--physically that is. I've been using my girlfriend's g2x and before I contact t-mobile for a replacement (I have premium handset protection plan) I wondered if anyone had recently tried to replace their phone using the same method?
Two questions follow:
Was your phone replaced with another g2x, or a phone similar to it?
Was there an option to pay the difference for a phone upgrade?
If you go through Assurion, you need to call them and ask for a different model. We filed a claim online and got another G2x.
If you're going through T-Mobile, you have to get three replacements in six months before they'll offer a different model
Sent from my LG-P999 using xda premium
I can confirm this mine broke a few months ago and online all they offered was g2x so I called and asked and they offered me a HTC oneS came brand new in box with new micro sim and I am loving it very stable.
beccadevin said:
I can confirm this mine broke a few months ago and online all they offered was g2x so I called and asked and they offered me a HTC oneS came brand new in box with new micro sim and I am loving it very stable.
Click to expand...
Click to collapse
Is that through the insurance or through the warranty replacement from t mobile?
Sent from my LG-P999 using xda app-developers app
Through assurion insurance had to pay the 130$ premium but well worth it to get away from the g2x.
Sent from my HTC VLE_U using xda app-developers app
Had anybody done the warranty replacement recently....the last time I did it they offered me the sidekick..total piece of crap. Just wondering if the options are different now.
Sent from my LG-P999 using xda app-developers app
batcheze said:
Had anybody done the warranty replacement recently....the last time I did it they offered me the sidekick..total piece of crap. Just wondering if the options are different now.
Sent from my LG-P999 using xda app-developers app
Click to expand...
Click to collapse
Read the thread Already answered
Sent from my HTC VLE_U using xda app-developers app
beccadevin said:
Read the thread Already answered
Sent from my HTC VLE_U using xda app-developers app
Click to expand...
Click to collapse
Actually it wasn't...the thread has been talking about the insurance replacement not about the T-Mobile warranty exchange program...they are two completely different things.
Sent from my LG-P999 using xda app-developers app
I called asurion and filed a claim today.
They said they could only send out a different phone if the same model phone is not available; I didn't want to push the issue since I'd be getting a new phone anyway.
the deductible was $130
Didn't want to create a new thread so I'll post here. My G2X recently started sensing the headphones even when non are plugged in which doesn't allow me to call without using the speaker. I went to a T-Mobile store and the representative there, after checking if my phone has been rooted off-course, said that for $5 I will get a replacement in 2 days which is a "much better" phone. What I got in the mail is a G2, which is a) 6 months older b) has a smaller screen c) has a single core processor d) has a slower wireless modem - I can go on and on, but the point is it's not an equivalent phone. This was the first problem I had with my G2X in 1 year and 9 months of owning it, so by all means replace it with another one or something that is better. I am going back to t-mob today, but I am not holding my breath. I'll keep people posted on the results of my expedition. Any insight into this matter is greatly appreciated.
Keep is posted, interested in seeing what they do for you....of anything at all
-custom sig.
OefArmy2005 said:
I am going back to t-mob today, but I am not holding my breath. I'll keep people posted on the results of my expedition. Any insight into this matter is greatly appreciated.
Click to expand...
Click to collapse
maybe treat it as an honest mistake on their part at first. I'd be surprised if they stuck with the verdict that you deserve a G2. You didn't tell us what replacement plan you had or what warranty you were using to get it fixed. Also, usually the headphone issue can be fixed with compressed air or a straw brush or q-tip dipped in alcohol to clean off the contacts, which can register a headset when nothing is in there.
tell them you want your G2X back if nothing else. It's probably worth more with the headset issue than the G2 new.
thehumble1 said:
maybe treat it as an honest mistake on their part at first. I'd be surprised if they stuck with the verdict that you deserve a G2. You didn't tell us what replacement plan you had or what warranty you were using to get it fixed. Also, usually the headphone issue can be fixed with compressed air or a straw brush or q-tip dipped in alcohol to clean off the contacts, which can register a headset when nothing is in there.
tell them you want your G2X back if nothing else. It's probably worth more with the headset issue than the G2 new.
Click to expand...
Click to collapse
Didn't get a chance to stop by yesterday, so we'll see what they say today. I am an electrical engineer so I can easily fix this issue, I just think if I pay $7.99(premium handset protection) I should be able to use it - especially since my wife and I have paid it for 2 phones for almost 2 years. I came straight to the store and the T- Mobile representative filed the claim for me - so since it was only $5 shipping I assume the replacement is direct from T-Mobile.
Well, as expected, the T-Mobile rap agreed that the G2 is inferior, called customer service to see what they can do and and they said - "too bad-so sad." After that, he said that the only thing he can recommend is calling customer loyalty(I'll try it but I am not holding my breath). So the bottom line is, T-Mobile stole $400 of my money over 2 years for 2 phones since the protection plan did absolutely nothing for me even when my device broke. I am sending the G2 back and that's that. TMobile offers the cheapest service, especially if I have 3 lines with unlimited data and a 10% discount I can get through work, so I really doubt I'll switch to something else.
Sorry to hear this man
-custom sig.
Pain-N-Panic said:
Sorry to hear this man
-custom sig.
Click to expand...
Click to collapse
Well, finally after 2 visits to the T-mobile store and contacting customer loyalty department twice - the first time I was promised I will get a replacement G2X - and the order was never filed - I got a nice shiny refurbished LG L9. It's not the greatest phone, but it sure as heck beats the G2 and is definitely better then the G2X. Not sure why this was so hard to do in the first place?
Glad you got a new rig man!!
I seem to have hard bricked my Galaxy S3 on US Cellular. I was running Baked blackbean 6, and wanted to flash the latest modem for USCC to fix the absolutely terrible signal issues. I grabbed the zip and opened it up in mobile odin and told it to flash. My phone shut down and now won't do a thing. No download mode, no recovery, no notification light. When I plug it into my computer, the computer dings to say that something has been plugged in, but it doesn't show anything anywhere. It's not detected by odin.
So. I want to either fix it or get it replaced. I have done a bit of research, and it looks like a jtag fix is the only thing that'll work at this point. And the jtag fix I've found is for the international galaxy s3. I'd need the correct files for the USCC/Verizon S3. I've also seen that I can send it to some place online for $60 and they'll fix it. But that takes like 2 weeks. I was thinking about bringing it back to the store and asking for a replacement.
I'm figuring I should just bring it in and act dumb. Say it wouldn't turn on today when I got up. Then they put a new battery in it, and it still doesn't work. Then they give me a replacement. But I've never returned a device like this. Any tips regarding my issue?
Yes pay for the JTAG. You broke your phone not the carrier. Pay the extra for faster shipping and it only takes a couple days then.
Sent from my VS920 4G using xda app-developers app
kintwofan said:
Yes pay for the JTAG. You broke your phone not the carrier. Pay the extra for faster shipping and it only takes a couple days then.
Sent from my VS920 4G using xda app-developers app
Click to expand...
Click to collapse
I would go for that, except my phone was one of the phones with the signal issues. US Cellular started offering replacements for those. I hadn't brought mine in, as I wasn't feeling up to making everything stock again. So even if I did the jtag, then I'd still have a phone that didn't work right. That's why I don't feel wrong bringing it in for a free replacement if I can.
Does anyone have any tips on sweet talking a store rep into replacing your phone?
brendanvista said:
Does anyone have any tips on sweet talking a store rep into replacing your phone?
Click to expand...
Click to collapse
No. We don't have any advice for helping you commit fraud. Worst of luck to you in getting a new phone for free.
But other than that, good luck
Do you have insurance? I bricked my first S3 and suddenly couldn't find it got a replacement in 4 days ($50 or $100 cannot remember ).the glass.had also shattered or I would have tried to fix it.. The glass just shattered on my current one and I ordered 2 screens.. I am going to try and repair both devices (2 screens and 1hard brick )
My thoughts have insurance or fix it yourself
tomc99999 said:
Do you have insurance? I bricked my first S3 and suddenly couldn't find it got a replacement in 4 days ($50 or $100 cannot remember ).the glass.had also shattered or I would have tried to fix it.. The glass just shattered on my current one and I ordered 2 screens.. I am going to try and repair both devices (2 screens and 1hard brick )
My thoughts have insurance or fix it yourself
Click to expand...
Click to collapse
Great! So we have the OP asking for guidance on how to do a fraudulent warranty claim, and now another user is bragging about committing insurance fraud. Gee, I wonder why the prices of phones and phone service are so high??
Sent from the Shark Tank using XDA premium
landshark68 said:
Great! So we have the OP asking for guidance on how to do a fraudulent warranty claim, and now another user is bragging about committing insurance fraud. Gee, I wonder why the prices of phones and phone service are so high??
Sent from the Shark Tank using XDA premium
Click to expand...
Click to collapse
This isn't insurance fraud -- this is what insurance is for. Trying to get it warrantied is fraud, given that it was not the carrier's problem, but the insurance is there for accidental damage/loss. Accidently bricking the phone is definitely accidental damage and is clearly a legit insurance claim.
thisnamestoolong said:
This isn't insurance fraud -- this is what insurance is for. Trying to get it warrantied is fraud, given that it was not the carrier's problem, but the insurance is there for accidental damage/loss. Accidently bricking the phone is definitely accidental damage and is clearly a legit insurance claim.
Click to expand...
Click to collapse
If it's a legit insurance claim, why is it he "suddenly couldn't find it" then filed the insurance claim? Why didn't he just file the claim saying he bricked his phone flashing a custom ROM? Because he knew it would be denied. He purposefully flashed custom software which bricked his phone, nothing accidental about that. I'm quite certain he filed the claim as a lost phone, not that he bricked it flashing custom software. Try filling the claim as an accidental brick from flashing a custom ROM and see how far you get with that.
Sent from the Shark Tank using XDA premium
Idiots everywhere...
Sent from my SCH-I535 using Tapatalk 2
Mmm the sound of a hard brick just gets me all hot and bothered.
Sent from the Matrix
---------- Post added at 10:07 PM ---------- Previous post was at 10:00 PM ----------
All he has to say is it won't turn on. It's no fraud there. If you drive home drunk and crash the insurance won't say they aren't covering the damage to the vehicle because the driver was doing something he's not supposed to be.
Sent from the Matrix
I use insurance whenever I brick my phone. I dont think its fraud. If I'm paying $5 a month and a $100 deductible they better cover tinkering with the phone
Sent from my SCH-I535 using xda premium
I wouldn't recommend fraud but, for the ones who say its 'wrong' imsure when there not looking at xda there probably spanking it on another site..
Phones and bills are not high because of fraud
Its more because 'Obama phone' lol
Sent from my SCH-I535 using Tapatalk 2
If you don't have any cosmetic damage call samsung and say it died. You have a free one year manufacture warranty use it a lot of people don't I did twice. They send you a box to send your phone and send you a refurbished or new phone. They send the new device to your house with ups. The box they send for you to send your old phone is prepaid you just drop it off at the ups store. Don't waste your time with the carrier it only take a week the most to get your phone back man. Htc do the same accept they wanted me to pay for shipping.
Sent from my Nexus 7 using XDA Premium App
Terry_blair said:
I wouldn't recommend fraud but, for the ones who say its 'wrong' imsure when there not looking at xda there probably spanking it on another site..
Phones and bills are not high because of fraud
Its more because 'Obama phone' lol
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Obama phone?
You're ridiculous. Quick, what's 20x20? No calculator!!
Obama's to blame for high prices Verizon service? Can I have some of what you're smoking? Seems very strong..
Sent from my SCH-I535 using Tapatalk 2
1ManWolfePack said:
Obama phone?
You're ridiculous. Quick, what's 20x20? No calculator!!
Obama's to blame for high prices Verizon service? Can I have some of what you're smoking? Seems very strong..
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Everything is Obamas fault.. hell I stubbed my toe and instead of g damn it I yell Obama did it...
Sent from my SCH-I535 using Tapatalk 2
My wife's S3 was run over. She called to file a claim and was told they are out of stock and that it could be 5-7 days before they have something to send her. They also said they could not offer a different phone, because nothing was shown in their system as a comparable replacement. So for now, she's stuck with nothing.
This seems pretty terrible. Is this typical? I'm definitely going to be looking for an alternative insurance option when this is done.
thats unacceptable.
id demabd something else.
you pay for a service, it should be executed properly
ddurandSGS3 said:
thats unacceptable.
id demabd something else.
you pay for a service, it should be executed properly
Click to expand...
Click to collapse
I agree!
The only other warranty I know of is Squaretrade. Maybe you could check them out??
This might be a good opportunity to get that note 2
Sent from my SCH-I535 using xda app-developers app
Fwiw I tried calling Verizon just to see if they'd do anything to help the situation. My reasoning being that they sold me and bill me for the plan, so they should make it right. They basically took no responsibility.
They are joshin you..asurion will give you a note 2 if they have no s3..just yell at them saying it unacceptable and if asurion doesn't budge you need to get on the phone with Verizon asap and talk to a manager
Sent from my SCH-I535 using xda app-developers app
jager420 said:
They are joshin you..asurion will give you a note 2 if they have no s3..just yell at them saying it unacceptable and if asurion doesn't budge you need to get on the phone with Verizon asap and talk to a manager
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Just to add, I was talking to the Verizon manager in the call I reference above, and that manager refused to give me the name of their direct supervisor after basically telling me there was nothing that could be done on their end (except credit the account for days of service during which I'm waiting for the new phone). I am on hold with Asurion right now with a supervisor, but still being told nothing they can do to fix the situation.
Update: Asurion supervisor unable to help. Told them I'd be cancelling insurance on all 3 lines when this is resolved, posting about it on XDA, and submitting complaint to the BBB. Being transferred to the...CEO?
Definitely unacceptable, they are legally bind to replace you with an exact phone or comparable phone and note 2 is the only comparable phone to S3 unless they already have the s4, which I doubt.
Sent from my SCH-I535 using Tapatalk HD
Well they never mentioned the Note 2, just kept saying no S3 in stock and that there was nothing else comparable available as an option either. After that last transfer to the corporate office or something, I was again told the same thing but also offered the option to buy the S3 at a corporate Verizon store and get reimbursed minus deductible. So I took that offer and ultimately happy with that solution, but definitely not happy with the runaround and hassle.
netter123 said:
Well they never mentioned the Note 2, just kept saying no S3 in stock and that there was nothing else comparable available as an option either. After that last transfer to the corporate office or something, I was again told the same thing but also offered the option to buy the S3 at a corporate Verizon store and get reimbursed minus deductible. So I took that offer and ultimately happy with that solution, but definitely not happy with the runaround and hassle.
Click to expand...
Click to collapse
After that return and exchange for the note 2.Verizon has a 14day return policy. S3 is not worth having
Sent from my SCH-I535 using xda app-developers app
SilentO said:
After that return and exchange for the note 2.Verizon has a 14day return policy. S3 is not worth having
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
There is nothing wrong with the s3. I don't know where you get the "not worth having part"
Sent from my SCH-I535 using xda app-developers app
For me, this is anything but typical. After this past weekend, I've filed four claims with them in the 3 years I've been their customer. Only once have they not had my device in stock, and the rep immediately suggested a comparable replacement. I know they don't always get the best reputation. However, I always get my claim filed fast with no hassle and the device always arrives very quickly.
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
TokedUp said:
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
Click to expand...
Click to collapse
I thought about just reporting it missing, but phone was smashed enough that nothing was really usable. I also thought the deductible was the same regardless of damaged vs lost/stolen. At least that what it shows for me when I look up the deductible...
TokedUp said:
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
Click to expand...
Click to collapse
How much does it cost to "lose" out of curiousity
Sent from my SCH-I535 using Tapatalk 2
cell128 said:
There is nothing wrong with the s3. I don't know where you get the "not worth having part"
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
This. The s3 is the best phone out in my opinion, unless of course you want to go bigger. Then you would shoot for the note 2
Sent from my GeeEssThree
Claim
TokedUp said:
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
Click to expand...
Click to collapse
Did you file a claim online? Did they ask for any documentation or anything?
I ditched all insurance for both my wife and myself. I found that for $7/month and a deductible of $50-$100 I was way better off fixing the phone myself and dealing with it that way. Every experience I had with asurion when I did have them was a headache and the refurbished phones they replaced my phone with were always defective and needing another replacement. Replacement digitizer on my wife's Bionic was $30 with about 30 minutes of labor. Nothing compared to >$200 cost that would have come from asurion's "help".
The claims I've had with Asurion have usually been handled well. Even had an old droid incredible replaced with an incredible 2.
I had a claim on my sgs3 5 days after the release date because I dropped it snd the screen shattered. It was so new they had to send me a new one. Took 3 weeks!!!! I actually went and bought a new screen for it and had it working before I got my replacement.
Sent from my SCH-I535 using xda app-developers app