My infuse does not connect / detect ATT's data network since yesterday. It was working fine till day before yesterday on my way home. Once i reached home I switched to my home wireless. Then yesterday morning when i left for work my phone did not connect to the data network. I no see the HSPA / data network icon on the bar at the top. I called ATT this morning and they could not figure out any problem. They said they have opened a ticket and will get back to me by tomorrow. Wanted to see if anyone else has the same problem? Should i try a factory reset? If so can someone tell me a safe way to do it so that i do not loose any data from my phone? I am currently not rooted and have only installed apps from the android marketplace and I did install the upgrade from ATT that has been pushed out since last week. Thank you for reading my post.
I have data issues with the Infuse as well. At&t had me get new sim cards, factory reset and finally switch the phone....on my second Infuse, same issue. At&t told me it might be a bad batch of phones because the network is fine and there doesn't seem to be any known issues with the Infuse phones.
My data issues occur randomly. It shows me having 3-5 bars, but the browser won't load any sites and some apps give me network connection errors.
thanks for the reply lost2030. I did a factory reset on my phone and the data network is working atleast as of now, will have to wait and watch. Also I just have a feeling my GPS may be working better too..but too early to say i guess.
cipher20 said:
thanks for the reply lost230. I did a factory reset on my phone and the data network is working atleast as of now, will have to wait and watch. Also I just have a feeling my GPS may be working better too..but too early to say i guess.
Click to expand...
Click to collapse
The GPS on my second Infuse is not as great as my previous and I've had 2 random freezes that only get fixed by removing the battery I'm just gonna return this phone before my 30 days and probably get it again in the future.
lost2030 said:
The GPS on my second Infuse is not as great as my previous and I've had 2 random freezes that only get fixed by removing the battery I'm just gonna return this phone before my 30 days and probably get it again in the future.
Click to expand...
Click to collapse
if the phone freezes hold the 3 button combo for 5-10 seconds. it should reset.
I cant connect to the att servers as well. it says im up to date and to check in 24 hours and 24 minutes. (still not updated). the power button on my phone sometimes feels sticky when i press it in which kinda feels annoying. would this be worth the 60$ exchange fee?
FYI ATT is doing a major systems upgrade June 8-12 so there may be regional data outages, call, and SMS issues during this time.
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
bella92108 said:
FYI ATT is doing a major systems upgrade June 8-12 so there may be regional data outages, call, and SMS issues during this time
Click to expand...
Click to collapse
Source, please.
tankmorph said:
Source, please.
Click to expand...
Click to collapse
Store manager in SF told me when I was in the store this morning. I've been having text issues where they come in several at a time this week. Its not the most official source but I don't have any real reason to doubt it. Hehe.
bella92108 said:
Store manager in SF told me when I was in the store this morning. I've been having text issues where they come in several at a time this week. Its not the most official source but I don't have any real reason to doubt it. Hehe.
Click to expand...
Click to collapse
Cool. Just curious.
cipher20, I too had the missing "H" data symbol a couple days ago. I called customer service, and she had me power down my phone. After a minute, she said power it back up and there it was. i asked her what she did and all she said was "magic". i know i'm a complete noob, but, really ?!?!? anyways, it's back, and i did NOT pull the battery, factory reset or 3 button combo. sorry, not very helpful but that's what happened to me. oh, and i have not been able to connect to at&ts servers for that little software upgrade thats been out for a week. ever. not once.
SkySoldier said:
cipher20, I too had the missing "H" data symbol a couple days ago. I called customer service, and she had me power down my phone. After a minute, she said power it back up and there it was. i asked her what she did and all she said was "magic". i know i'm a complete noob, but, really ?!?!? anyways, it's back, and i did NOT pull the battery, factory reset or 3 button combo. sorry, not very helpful but that's what happened to me. oh, and i have not been able to connect to at&ts servers for that little software upgrade thats been out for a week. ever. not once.
Click to expand...
Click to collapse
Thanks for the info SkySoldier. I had tried some similar rebooting etc before calling them and it did not work. Then I was with the tech support over the phone for about 1 hour and they too tried several things but nothing worked, asked me to remove the battery and sim card while they try to flush the network, they also reregistered my data plan but it did not work and they just opened a ticket for it. So i finally decided to do a reset. I am glad it works now.
For the ATT update i had received an error the first time round but the second time i tried (the next day) it connected and I was able to update. This was last saturday.
BTW i was supposed to receive a call back by now from ATT regarding a resolution for this but have not yet heard back.
bella92108 said:
Store manager in SF told me when I was in the store this morning. I've been having text issues where they come in several at a time this week. Its not the most official source but I don't have any real reason to doubt it. Hehe.
Click to expand...
Click to collapse
Yesterday on the phone the tech support person told me since I am the only 1 yet with this problem in my area they will not consider it a data outage issue but an isolated issue. If they receive more complains from my region they will consider it a data outage issue. So seems there is a disconnect among the ATT staff
Related
Well for some reason my phone has just lost internet connection, still shows an H but doesnt sync with anything, cant send emails, cant go on the web, wont even download the correct time...hopefully its some sort of network issue or something but i doubt it...kind of frustrating, hopefully just a small hiccup
edit:
after 5 resets or so it finally came back at around 5pm yesterday
worked great through the night, then this morning no connection again, every once in a while it will connect for about 10 seconds but at speeds of about 100kbs, its been about 3 hrs since its gone down. Talked to my gf who also got the phone yesterday, hers works perfectly
Ill wait until the red one comes into a store and ill either replace this one with a red one or a black one
Just did a factory reset, still no connection, the guy forced me onto a new sim card, i wonder if that may be it
Yeah, I had to get a new SIM card too even though the one I had worked perfectly fine in my Nexus and then in my G2.
When the guy first put it in, I had no data connection at all. It took a few restarts and a bit of time on the charger until I had a solid data connection.
what wierd is mine was working perfectly for the first couple hrs but havent been able to get it to connect since, when it first turns on it says "limited service" and doesnt even find a phone signal for a while...i think this one is going back unless something happens in the next 2 hrs before i get out of work
On network provider click on apn and delete the one undwr t mobile ..start with a t I forgot. Lol. After that select the t mobile on top and done
Sent from my HTC Glacier using Tapatalk
yeah already did that a few times, ill let it just sit for a while and see if anything changes, sucks because i had almost everythign setup, linking fb contacts with normal contacts is a pain on this thing, it just suggests tmobile and gmail contacts but not facebook, at least not for me so it took forever
It's called telkila I think. Delete that one by pressing menu then delete. Then ofcourse select the t mobile one left
Sent from my HTC Glacier using Tapatalk
ajftl said:
It's called telkila I think. Delete that one by pressing menu then delete. Then ofcourse select the t mobile one left
Sent from my HTC Glacier using Tapatalk
Click to expand...
Click to collapse
already did that a while ago, still no go when it does work its slower then edge, more liike gprs, too slow to even connect to google servers to let me log into my gmail
same problem here. it shows the "H", but there is no connection. hopefully the update that went out corrected it
I would definitely recommend using the new SIM card that came with the MT4G. I compared it to the one that was in my Vibrant, and there is alot more of the gold chip on the new one. I hope the update fixes your issues with the no data thing. I haven't really experienced this yet.
Same thing happened to me... Data was fine for the first day, woke up this morning and no data connection... Kinda pissed about that!! Will try a new sim card and see if that works...
What its that Telkila APN?
Sent from my HTC Glacier using XDA App
i think you guys misunderstood me, I did get a new sim card. started working around 5pm yesterday and worked until about now at 9:30am it stopped working again. I got the update so that definitely doesnt fix the problem. Im def not reformatting my phone again...this issue is annoying, still shows "H" for speeds yet i cant even go on google.com
I don't even get the H anymore... no sign of a data connection at all...
polvalt said:
I don't even get the H anymore... no sign of a data connection at all...
Click to expand...
Click to collapse
Well its more annoying that it says "H" yet doesnt connect, that seems like false advertising, i think mine actually may have data but its at the speed of maybe a 10th of GPRS because if i search something in google and put the phone down for 5 min the results will sometimes show up...awesome 4G speeds
did you call T-Mobile?
PolishDude said:
Well its more annoying that it says "H" yet doesnt connect, that seems like false advertising, i think mine actually may have data but its at the speed of maybe a 10th of GPRS because if i search something in google and put the phone down for 5 min the results will sometimes show up...awesome 4G speeds
Click to expand...
Click to collapse
Have you run a speed test app on it to check (I am also assuming uyou have good 3G/H connections on another device)?
gaww said:
Have you run a speed test app on it to check (I am also assuming uyou have good 3G/H connections on another device)?
Click to expand...
Click to collapse
the one time it went through it literally read 299 ping -0 downloand -0 upload
gfs mytouch doesnt have the issue
Havent called tmobile yet, my gfs mytouch had a scratch on it brand new but they were out of black ones, so they told us to come in when more come in stock and i originally wanted a red one, im going to go in there when they at least have more black ones
I am having the exact same issue. Started having problems earlier last week, intermittent at first. Then yesterday it was completely losing connection or saying it was connected but not doing anything. Went and got a new SIM, worked for most of today then stopped again.
I'm chalking it up to a defective phone, sending this one back. I was even lucky enough to get the good screen, don't really feel like rolling the dice again.
Your gf has the same phone, did you try your SIM card in her phone?
I have been going round and round with att on this issue. My infuse will bounce between hsdpa and umts signal every 30 seconds no matter where i am. They believed the issue was with the phone and replaced it issue still happening. Then advised that it was a network issue and opened a ticket with the "network department" who advised there were no issues in the area. They then removed and re added my data plan with the issue still occurring. Any ideas would be greatly appreciated
It's normal to be connected UMTS. You will only get HSPA when you are actively streaming data up or down.
[email protected] said:
I have been going round and round with att on this issue. My infuse will bounce between hsdpa and umts signal every 30 seconds no matter where i am. They believed the issue was with the phone and replaced it issue still happening. Then advised that it was a network issue and opened a ticket with the "network department" who advised there were no issues in the area. They then removed and re added my data plan with the issue still occurring. Any ideas would be greatly appreciated
Click to expand...
Click to collapse
Is that issue causing data connectivity issues?? On my first Infuse it would show me with 3-5 bars of signal, but when I tried accessing data on apps like the Market, Facebook, or stock Web Browser it wouldn't connect and would give me an error instead. AT&T doesn't know why that was happening. They eventually told me to exchange my phone.
It is and i get the same error it says network unavailable. This is the second "4g" phone this is occurring on
[email protected] said:
It is and i get the same error it says network unavailable. This is the second "4g" phone this is occurring on
Click to expand...
Click to collapse
Wow, I had the Atrix and that was happening to me with it as well. I don't remember if it went away after I updated the firmware on it, but I had other minor issues with it as well so I returned it and got the Infuse.
I've been trying out my 2nd Infuse and it seems that it doesn't have network connectivity issues like my prior Infuse, but I've noticed it does start acting up when I use the stock web browser. Maybe the whole issue is being caused by the browser!
I am taking mine back today it cant sit on HSPA+ for more then 30 seconds at a time and this is where a cell tower is almost next to my house and i can see it.
DVA4890 said:
I am taking mine back today it cant sit on HSPA+ for more then 30 seconds at a time and this is where a cell tower is almost next to my house and i can see it.
Click to expand...
Click to collapse
Yes exchange it, it is a bad batch Infuse definitely not an network issue
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
Well that sucks, because they haven't flipped the switch in my area yet. So, I won't know if my phone has this issue till they do
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
I've been streaming on Pandora for 2 or 3 hours without an issue. My network type switches between UMTS and HSDPA constantly, is that normal?
After working with tech support they feel it is an issue with the phone as it is not locking on to a tower signal. I was also informed that it not a common issue but has been seen with a few of the infuses sounds like a bad batch of phones may be floating around
[email protected] said:
After working with tech support they feel it is an issue with the phone as it is not locking on to a tower signal. I was also informed that it not a common issue but has been seen with a few of the infuses sounds like a bad batch of phones may be floating around
Click to expand...
Click to collapse
Man that sucks!! I started having network issues with my 2nd Infuse last night. Today I tried searching the Market and it just kept loading till it eventually gave me an error! I guess Best Buy has the bad batch. What sucks is that the rep at Best Buy almost gave me a hard time when I told her I wanted to exchange it due to network issues.
Spoke to AT&T again and the rep told me that the update isn't for any network issues and that she hasn't heard of any problems with the Infuse so she advised me to either get another Infuse or return it and get some other phone.
sim card problem
hi everyone...
i had unlocked my infuse. i insert my sim card. it sometimes make calls but sometimes not. sim works perfect on my vodafone 945 and samsung 5620(monte). it automaticaly shows flight mode when connection gone. i have a look at phone status it shows signal but doesn't show network provider name. please help me. what must i do?
hipo13 said:
hi everyone...
i had unlocked my infuse. i insert my sim card. it sometimes make calls but sometimes not. sim works perfect on my vodafone 945 and samsung 5620(monte). it automaticaly shows flight mode when connection gone. i have a look at phone status it shows signal but doesn't show network provider name. please help me. what must i do?
Click to expand...
Click to collapse
Did you network unlock?
slider2828 said:
Did you network unlock?
Click to expand...
Click to collapse
Yes i did. I tried an other sim card and it works. I think my sim is defective
Hello,
I'm a new android user and I got the Infuse today. After reading this thread, I tried to see if my Infuse was having the same problem. I noticed when I'm not using data, it goes in to UMTS. However, if I start browsing then it'll go to HSDPA, would this be considered normal or defective?
Farjad_ said:
Hello,
I'm a new android user and I got the Infuse today. After reading this thread, I tried to see if my Infuse was having the same problem. I noticed when I'm not using data, it goes in to UMTS. However, if I start browsing then it'll go to HSDPA, would this be considered normal or defective?
Click to expand...
Click to collapse
Not sure if that makes it defective but it happens on mine. Does it have issues loading websites?? Every once in a while when I search for something on google or enter another website my phone won't even load the site and when that happens I try an app that uses internet, Market or FB, and it won't load and finally give a connection error. AT&T doesn't know what causes it.
Farjad_ said:
Hello,
I'm a new android user and I got the Infuse today. After reading this thread, I tried to see if my Infuse was having the same problem. I noticed when I'm not using data, it goes in to UMTS. However, if I start browsing then it'll go to HSDPA, would this be considered normal or defective?
Click to expand...
Click to collapse
Congrats on getting the Infuse and moving to Android!
You're really lucky to start your Android experience with such a great device.
Switching from UMTS to HSDPA is totally normal. The battery would die very quickly if the radio had to maintain a constant HSDPA connection. The default is UMTS, and when transferring large amounts of data, the phone should automatically switch to HSDPA.
lost2030 said:
Not sure if that makes it defective but it happens on mine. Does it have issues loading websites?? Every once in a while when I search for something on google or enter another website my phone won't even load the site and when that happens I try an app that uses internet, Market or FB, and it won't load and finally give a connection error. AT&T doesn't know what causes it.
Click to expand...
Click to collapse
I haven't had that problem yet, but I've really mostly been using wifi to surf, but I guess I should stop so I can figure out if my device is defective. I'll let you know if I have any issues.
As an experiment, try downloading the app "Net Ping" from the market and set it up to ping every 3 seconds or so in the background. Now if you check your status, it should maintain a constant HSDPA connection.
Hmm...now I'm wondering just how quickly the battery will die? Time to find out.
Hi all, woke up this morning to find some strange network errors when using the mobile data network (AT&T).
Error: 502 Bad Gateway on certain sites and apps.
Not working: ESPN, XDA, Speedtest.net, Yahoo, Gamefly, Crackle, Pandora, TuneIn Radio Pro, Flixster.
Working: All google sites and apps, Netflix, Soundhound, Kindle, Nook, Groupon, Urbanspoon, Amazon Appstore, Comixology, Draw Something, Flipboard, Instagram, WhatsApp, Skype, Zinio.
Have not tested all on Wifi, but ESPN and XDA did work at home this morning.
So, can anyone test any of these sites and report back? I wonder if it is a local ATT network thing or something more widespread. I doubt it's a problem with the websites.
The only thing I did this morning was flash V2 of Scott's extended quick settings. On the off chance that caused the error, I flashed back CleanRom 2.1, but the errors remained. Every site was working perfectly yesterday.
Thanks
I have the same problems, my data doesn't work at times and wifi drops like crazy, this is annoying
I only created an account here because no one else on any site is reporting this problem.
The same exact thing is happening to me this morning also. This is very annoying. I did nothing out of the ordinary last night. Last thing I did was check ebay then stop most of the non important apps still running before I went to bed. I awoke this morning, checked my email and went to work. I went to check ebay this morning and the 502 bad gateway appeared. I then went to check my hockey schedule to see the time of my next game. Same 502 error. I went to reload a page I had saved in Safari. Same 502 error. I just did a bunch of searching for this 502 error & AT&T & IPhone or ANYTHING. THIS IS THE FIRST SITE I HAVE FOUND THAT ANYONE ELSE EVEN MENTIONED THIS PROBLEM.
I have a VERY HARD TIME believing that we are the only 3 on the PLANET who are experiencing this. But somehow, NO ONE ELSE IS ASKING THE QUESTIONS. Once I saw that you Artoods had the same problems, I checked the sites you said were working. That appears to be so. My Google, Netflix & drawsomething are working fine. (My Urbanspoon does not appear to be working though, the circle just keeps spinning) So not sure what is happening, but you are not the only one.
Hrm usually means a poor connection. Have you guys tried driving a few miles and try using a different cell tower? It could help you find out if it's just that tower then you would have something to tell your provider.
thcue said:
Hrm usually means a poor connection. Have you guys tried driving a few miles and try using a different cell tower? It could help you find out if it's just that tower then you would have something to tell your provider.
Click to expand...
Click to collapse
I am at the workplace, so I cannot for another few hours at least.
Just tested ESPN.com on a co-workers iPhone. Took forever and a half to load, but no 502 error (tried on my phone 5 feet away and still no-go). Will try some others.
In any case, I am going to pass by an ATT store on my break and ask around if the problem persists.
dozer3677 said:
I only created an account here because no one else on any site is reporting this problem.
The same exact thing is happening to me this morning also. This is very annoying. I did nothing out of the ordinary last night. Last thing I did was check ebay then stop most of the non important apps still running before I went to bed. I awoke this morning, checked my email and went to work. I went to check ebay this morning and the 502 bad gateway appeared. I then went to check my hockey schedule to see the time of my next game. Same 502 error. I went to reload a page I had saved in Safari. Same 502 error. I just did a bunch of searching for this 502 error & AT&T & IPhone or ANYTHING. THIS IS THE FIRST SITE I HAVE FOUND THAT ANYONE ELSE EVEN MENTIONED THIS PROBLEM.
I have a VERY HARD TIME believing that we are the only 3 on the PLANET who are experiencing this. But somehow, NO ONE ELSE IS ASKING THE QUESTIONS. Once I saw that you Artoods had the same problems, I checked the sites you said were working. That appears to be so. My Google, Netflix & drawsomething are working fine. (My Urbanspoon does not appear to be working though, the circle just keeps spinning) So not sure what is happening, but you are not the only one.
Click to expand...
Click to collapse
I am having the exact same problem, it started this morning... iphone 4S on at&t 3G.
mine are all back up and working properly, I can browse xda on my phone again
bloodrain954 said:
mine are all back up and working properly, I can browse xda on my phone again
Click to expand...
Click to collapse
Ok, everything appears to be working for me again. I just went to lunch (about 20 minutes long), when I left for lunch and while waiting for it, these things were still not working. But as I was sitting at my desk eating, I tried again and everything worked. I just checked probably less than 5 minutes ago, so this is all still fresh.
Everyone should check their phone again now. I am not sure why this happened, but for me at least, it appears to be working again. I'll update if anything changes. Thanks to Artoods for first reporting this problem and others for confirming that I wasn't the only one.
dozer3677 said:
Ok, everything appears to be working for me again. I just went to lunch (about 20 minutes long), when I left for lunch and while waiting for it, these things were still not working. But as I was sitting at my desk eating, I tried again and everything worked. I just checked probably less than 5 minutes ago, so this is all still fresh.
Everyone should check their phone again now. I am not sure why this happened, but for me at least, it appears to be working again. I'll update if anything changes. Thanks to Artoods for first reporting this problem and others for confirming that I wasn't the only one.
Click to expand...
Click to collapse
out of curiosity, are you in south florida?
bloodrain954 said:
out of curiosity, are you in south florida?
Click to expand...
Click to collapse
Actually no. I am 15 minutes north of Philadelphia, Pa. There is a tower in a town called Willow Grove, maybe a 5 minute drive from here. To my knowledge, that is the closest cell tower.
Network issues but different
For the sake of not starting a new thread, and I have searched for my issue with no resolve here. I am having a slightly different issue but still a strange network problem. I work in an office that carries no cell signal whatsoever , and when I walk outside my phone will indicate that it has obtained signal, 3bars - full service with 4g coverage. However when I attempt to dial a call the phone sits at dialing until it time out like there is no service, no matter how long I wait with it showing signal it continues to do this. The only solution I have is to put the phone in airplane mode wait about 5 minutes and then turn it off. Once it reacquires signal all is good.
Any one else having this issue
Update- Working for me now too. Funny enough, I had to go to the ATT store to handle some account stuff, and when I mention to the staff member the little issue I was having in the morning, my test page loads up perfectly fine .
Still find it very odd that the error was selective about which websites were accessible.
bspilner said:
For the sake of not starting a new thread, and I have searched for my issue with no resolve here. I am having a slightly different issue but still a strange network problem. I work in an office that carries no cell signal whatsoever , and when I walk outside my phone will indicate that it has obtained signal, 3bars - full service with 4g coverage. However when I attempt to dial a call the phone sits at dialing until it time out like there is no service, no matter how long I wait with it showing signal it continues to do this. The only solution I have is to put the phone in airplane mode wait about 5 minutes and then turn it off. Once it reacquires signal all is good.
Any one else having this issue
Click to expand...
Click to collapse
I used to have a similar issue with my old iPhone 4, although I did receive some signal in my office (31st floor). If I went up or down once connection was lost, I could only regain by cycling the airplane mode or mobile data. I'd chalk this up to loss of signal causing temporary radio craziness. Luckily no such issues have plagued my One X so far.
Artood2s said:
I used to have a similar issue with my old iPhone 4, although I did receive some signal in my office (31st floor). If I went up or down once connection was lost, I could only regain by cycling the airplane mode or mobile data. I'd chalk this up to loss of signal causing temporary radio craziness. Luckily no such issues have plagued my One X so far.
Click to expand...
Click to collapse
Yeah I kinda figured, I just purchased on 17th and am coming from and Inspire 4g, rooted running ARHD 7.X.X. I never had the issue with that phone but it wasn't "4g" nor was it the same radio. I was just checking if someone had the same issue and had another solution. Maybe a new, Im still running 1.73....
Much thanks man.
The One S got a connectivity fix today, hopefully we'll receive one soon as well
dozer3677 said:
Actually no. I am 15 minutes north of Philadelphia, Pa. There is a tower in a town called Willow Grove, maybe a 5 minute drive from here. To my knowledge, that is the closest cell tower.
Click to expand...
Click to collapse
Wow small world, Willow Grove is about 5 minutes from me too.
I wonder if constantly having LTE on is causing problems, maybe it gets stuck trying to acquire a signal
I think AT&T may have had internal network issues, I was having pretty severe connectivity problems on mobile data for a while on my Inspire today, cleared up by lunchtime though.
Had the same network errors this morning. I'm actually traveling in south Florida and it cleared up by around noonish today. Weird
Sent from my HTC One X using XDA
I have had this problem and have spoke with tech support with no solutions as of right now. The time on my phone should ALWAYS be right......ALWAYS!
It is off (behind) by as little as 6 minutes...or as much as 20 minutes. I have never had this problem on any phone...ever....in my life. I am not rooted and have not done anything other than set-up my phone the way I like it. I have tried using network settings to set the date and time...and also leaving that box unchecked in the settings. The problem always returns, and stays for around 10-30 min...then it keeps good time again.
Tech support checked their network and the communication to my phone and some other software logs and said they can tell I have wifi issues and there is a update coming to fix that sometime in the next week, but everything else looked fine. I am tempted to return it and wait for the GalaxySIII. The local AT&T store said they wont be able to exchange it anytime soon...and that they aren't even sure when...if ever...they will have more in stock- due to the apple lawsuit and the injunction!
Has anyone else had this problem and fixed it?
Any idea's?
I don't want to root it cause I may return it.
Any help will be appreciated
Thanks
I had just noticed mine was off by 16 minutes. I powered down the phone, restarted, and it has been fine since. I'm assuming something on their network caused a bad sync. Hopefully it is the end of story.
I had Tech support on the phone yesterday and they said it was not their network. I have found a few others with this same problem too. Mine was off by 20 min and I had the -use network for time- unchecked! It was a phone issue separate from data. One guy on another forum said it was only when connected to wifi...with mobile data on- and the phone was sleeping for a long period of time would his time be off. I am going to test this theory out and leave my wifi off tonight, and mobile data on. I will post back with results in a day or two.
If this is the case...maybe it does get fixed with the OTA that comes out this week?...it supposed to fix the wifi issues, so maybe it fixes this too
If rooted just use Clocksync because AT&T is godawful at keeping good time on their towers.
If not, your only recourse is really to just uncheck and recheck the "use network time" setting.
I don't think you read the previous post's ?
Sent from my HTC One X using Tapatalk 2
My S3 died last week so I purchased a Nexus 5 and I've had nothing but issues with it since.
In 6 days it has dropped network about 10 times and just displays 'Emergency calls only' until I reboot it. It seems to be completely random.
Twice it has done it whilst streaming over 4g from YouTube, but it has also just done it whilst dormant overnight. I woke up the other day to find 'Emergency Calls Only' despite it being fine when I went to sleep.
After searching google I can now see that this seems to be a common issue with Nexus 5.
I'm seriously considering taking it back and getting something else, although I'd love to keep it if it works properly. Does anyone know the cause of the issue or have any workarounds? As I use the phone for out of hours calls for work, I can't afford to have it drop network whilst in my pocket and me not know about it...
BurnCK said:
My S3 died last week so I purchased a Nexus 5 and I've had nothing but issues with it since.
In 6 days it has dropped network about 10 times and just displays 'Emergency calls only' until I reboot it. It seems to be completely random.
Twice it has done it whilst streaming over 4g from YouTube, but it has also just done it whilst dormant overnight. I woke up the other day to find 'Emergency Calls Only' despite it being fine when I went to sleep.
After searching google I can now see that this seems to be a common issue with Nexus 5.
I'm seriously considering taking it back and getting something else, although I'd love to keep it if it works properly. Does anyone know the cause of the issue or have any workarounds? As I use the phone for out of hours calls for work, I can't afford to have it drop network whilst in my pocket and me not know about it...
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Update radio or android, try different radios or reinsert sim. The network drop issue has been fix in 4.4.3
GtrCraft said:
Update radio or android, try different radios or reinsert sim. The network drop issue has been fix in 4.4.3
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Do I have to root to try different radios? Android was updated when I got the phone and it's now on 4.4.4
BurnCK said:
Do I have to root to try different radios? Android was updated when I got the phone and it's now on 4.4.4
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You have to unlock the bootloader to try different radio's. There is a thread about it in the general section. Try to reinsert the sim first. It fixed it for me when I had the issue
GtrCraft said:
You have to unlock the bootloader to try different radio's. There is a thread about it in the general section. Try to reinsert the sim first. It fixed it for me when I had the issue
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OK I'll try the sim first before unlocking bootloader. Thanks
BurnCK said:
OK I'll try the sim first before unlocking bootloader. Thanks
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There is a thanks button for that [emoji6]
GtrCraft said:
There is a thanks button for that [emoji6]
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OK so I tried re-inserting the sim but still dropping network. The weird thing is that it has done 3 times in the exact same location on my way to work whilst I've been streaming. It's as if it loses 4g signal in that location but then fails to switch to 3g and instead I get left with no network connection / no bars (empty triangle). It then fails to pick up the network again until I reboot (tried re-registering on network and airplane mode on/off).
BurnCK said:
OK so I tried re-inserting the sim but still dropping network. The weird thing is that it has done 3 times in the exact same location on my way to work whilst I've been streaming. It's as if it loses 4g signal in that location but then fails to switch to 3g and instead I get left with no network connection / no bars (empty triangle). It then fails to pick up the network again until I reboot (tried re-registering on network and airplane mode on/off).
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Hmmm that sounds like an apn or carrier issue. Maybe they can help you
GtrCraft said:
Hmmm that sounds like an apn or carrier issue. Maybe they can help you
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OK so re-inserted sim and spoke to O2 who said settings are ok. However, it did it again this morning in the same location. That's 12 times in 8 days I've had the phone, 4 of those in the same location (give or take 100m).
I think I'll take the phone back before unlocking bootloader and trying a new radio, but any other suggestions before I do that ? Factory reset ?
BurnCK said:
OK so re-inserted sim and spoke to O2 who said settings are ok. However, it did it again this morning in the same location. That's 12 times in 8 days I've had the phone, 4 of those in the same location (give or take 100m).
I think I'll take the phone back before unlocking bootloader and trying a new radio, but any other suggestions before I do that ? Factory reset ?
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You have drops in the same location? Is that only with the N5 or with other phones too?
GtrCraft said:
You have drops in the same location? Is that only with the N5 or with other phones too?
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I never had it with my S3 in 2 years, using the same route into work every day. I can't remember my S3 ever dropping network once....or if it did it picked up the network again automatically. Only difference was I wasn't on LTE with that.
It's not just that location though, it's happened 8 other times in other place nowhere near. I only made note of the same location because it's where I get off the tram coming into work. This morning I wasn't streaming or anything, it was just in my pocket, but I'd installed light flow to audibly alert me when it lost connection.
BurnCK said:
I never had it with my S3 in 2 years, using the same route into work every day. I can't remember my S3 ever dropping network once....or if it did it picked up the network again automatically. Only difference was I wasn't on LTE with that.
It's not just that location though, it's happened 8 other times in other place nowhere near. I only made note of the same location because it's where I get off the tram coming into work. This morning I wasn't streaming or anything, it was just in my pocket, but I'd installed light flow to audibly alert me when it lost connection.
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Maybe set it to 3g instead of LTE, or else RMA/send the device
GtrCraft said:
Maybe set it to 3g instead of LTE, or else RMA/send the device
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Yeah I've seen suggestions about changing to 3g, but that defeats the object of me having an LTE phone and paying for 4g service. Thanks, I think I'll take the phone back. My mate has an N5 and although he said he'd experienced it in the past, he hasn't since being on 4.4.3 / 4.4.4
BurnCK said:
Yeah I've seen suggestions about changing to 3g, but that defeats the object of me having an LTE phone and paying for 4g service. Thanks, I think I'll take the phone back. My mate has an N5 and although he said he'd experienced it in the past, he hasn't since being on 4.4.3 / 4.4.4
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Definitely taking it back...just done it again whilst in work.
BurnCK said:
Definitely taking it back...just done it again whilst in work.
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OK so I've been and swapped my N5 for a new one...they also gave me a new sim. Fingers crossed !!
I guess I am too late to add anything but anyway here is what I did and may be of help. After pulling out the sim, use a pencil eraser and rub it across the contacts on the sim card. If the contacts somehow get too much oil residue from finger tips or other "impurities" on the contact, you will get incomplete contacting sometimes and it works other times. The eraser will clean those contacts up for a better dirt free connection. When I was a electronics tech in the hi tech field, I fixed many issues that were just contact problems and the eraser did the trick. I have had this same problem on my other phones (blackberries and androids) and it seemed to work.
AndroidMilos said:
I guess I am too late to add anything but anyway here is what I did and may be of help. After pulling out the sim, use a pencil eraser and rub it across the contacts on the sim card. If the contacts somehow get too much oil residue from finger tips or other "impurities" on the contact, you will get incomplete contacting sometimes and it works other times. The eraser will clean those contacts up for a better dirt free connection. When I was a electronics tech in the hi tech field, I fixed many issues that were just contact problems and the eraser did the trick. I have had this same problem on my other phones (blackberries and androids) and it seemed to work.
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Thanks. Either the new phone or the new sim seem to have fixed the issue. I've not had a network disconnect since (been 5 days now).