[Q] Cannot Connect to 3g with the Correct APN settings? - Xoom Q&A, Help & Troubleshooting

Hi All,
A few weeks ago I bought the Euro Xoom 3g and of course try to use the internet.
Problem in short:
The Vodafone Sim i use does not work with 3g on the Xoom. It borrowed the sim from my HTC Legend ( on which 3g works perfectly ).
More info:
APN settings i used are:
- Same on Legend (with CW7)
- Original Xoom (NL Vodafone)
- The settings received from Vodafone themselves.
Same symptoms in Rooted and unrooted Xoom
Model MZ601 Build:H.6.1-38-1
GSM network is functional ( even get text messages about missed calls )
Attached is a logcat from the radio while the xoom tries to connect, with a few things i noticed ( but do not really understand ) mentioned below:
GPRS CSS not supported / UMTS CSS not supported
[0388]< REQUEST_GET_NEIGHBORING_CELL_IDS error: com.android.internal.telephony.CommandException: REQUEST_NOT_SUPPORTED
Things i read from other forums ( like tweakers.net ) are:
Update 12jun, other provider sim i lent (kpn) worked like a charm.
- Users with other providers (KPN/T-Mobile) do not get such issues.
- Some users (and i ) call/visit Vodafone but only get the "Is the APN set up correctly" without any luck reconfiguring.
- The neighbouring cell message could relate to incorrect programming ( read in custom rom forum topics )
Can any help help me to analyze what is going wrong, if this is something fixable in the software or anything else?
Thanks in advance and for reading upto this part of the message.

Help!
Justinvanorsouw said:
Hi All,
A few weeks ago I bought the Euro Xoom 3g and of course try to use the internet.
Problem in short:
The Vodafone Sim i use does not work with 3g on the Xoom. It borrowed the sim from my HTC Legend ( on which 3g works perfectly ).
More info:
APN settings i used are:
- Same on Legend (with CW7)
- Original Xoom (NL Vodafone)
- The settings received from Vodafone themselves.
Same symptoms in Rooted and unrooted Xoom
Model MZ601 Build:H.6.1-38-1
GSM network is functional ( even get text messages about missed calls )
Attached is a logcat from the radio while the xoom tries to connect, with a few things i noticed ( but do not really understand ) mentioned below:
GPRS CSS not supported / UMTS CSS not supported
[0388]< REQUEST_GET_NEIGHBORING_CELL_IDS error: com.android.internal.telephony.CommandException: REQUEST_NOT_SUPPORTED
Things i read from other forums ( like tweakers.net ) are:
Update 12jun, other provider sim i lent (kpn) worked like a charm.
- Users with other providers (KPN/T-Mobile) do not get such issues.
- Some users (and i ) call/visit Vodafone but only get the "Is the APN set up correctly" without any luck reconfiguring.
- The neighbouring cell message could relate to incorrect programming ( read in custom rom forum topics )
Can any help help me to analyze what is going wrong, if this is something fixable in the software or anything else?
Thanks in advance and for reading upto this part of the message.
Click to expand...
Click to collapse
Was this ever fixed? I've got a Motorola Xoom (picked it up on clearance for cheap!) and I live in Australia. Optus, Crazy Johns, Boost, Vodafone etc ALL work fine with the correct APNs and do at least detect the network, whereas Virgin (the sim I'm using) does not.
I know the sim works, as I've tried it in other devices (android AND iOS) with the same APN settings, and I know the device works (on other networks) so it's not locked...
I'm at my wits end here!
Nick

Nocturnal_Nick said:
Was this ever fixed? I've got a Motorola Xoom (picked it up on clearance for cheap!) and I live in Australia. Optus, Crazy Johns, Boost, Vodafone etc ALL work fine with the correct APNs and do at least detect the network, whereas Virgin (the sim I'm using) does not.
I know the sim works, as I've tried it in other devices (android AND iOS) with the same APN settings, and I know the device works (on other networks) so it's not locked...
I'm at my wits end here!
Nick
Click to expand...
Click to collapse
See if this helps: http://forum.xda-developers.com/showthread.php?t=1517855

elkedra said:
See if this helps: http://forum.xda-developers.com/showthread.php?t=1517855
Click to expand...
Click to collapse
That looks like a solution... I'll try that if the Motorola guys haven't heard of the issue before and don't have a solution (I've got a couple of reps looking into it, should know by tomorrow)
Cheers!

Related

XDA1 phone no signal

My XDA 1 phone has stopped working - no signal - can't phone - or internet or anything. It still connects to the emergency police number though - everything else works fine on the XDA. (It has ppc mobile 2002 on it.) Any ideas how to fix it?
Does this sometimes happen?
Is it the end of my device?
I live in Holland - it worked fine. I took it to England - it worked fine - it switched over to the English phone networks etc. I bought it back to Holland and it stopped working!
tried another sim in it or tried the sim in another phone ?
Did you change the network selection method?
Is it / was it set to Manual or Automatic?
If you choose a manual selectiom method and get it to scan, does it find networks?
You have to provide more info, I'm afraid.
Cheers
Ant
PS - you might get more help if you'd posted it in the Wallaby section instead of in General.
I have used the sim card from my "non-working" xda1 in another phone and it works. I have used a sim card from another phone which I know works, in my ."non-working" xda1 and it won't work .
I have set my xda1 to manual configeration, and it finds networks, it says available networks: KPN and Libertel, (I am in Holland). So I guess there must be a signal to and from my xda1. (Is that right?)
It doesn't give "telfort" as an available network. which is my simcard network. The xda1 says it is o2 uk all the time. Is it possible it still thinks I'm in the Uk and doesn't switch over to Dutch networks?
I'm in over my head with this...what should I do?.
Go to settings/phone, choose "network" then choose "find network", this should give a list of available service providers, once you have found the one you need, choose it, if it is already set for automatic it should have already done this. If this doesnt work then it would appear to be a blocked phone, is there any reason for it to become blocked? I bought 2 xda phones and both became blocked because people had claimed on insurance, once they pay up they block the imei so it cannot be used again.
Tony Chapman said:
My XDA 1 phone has stopped working - no signal - can't phone - or internet or anything. It still connects to the emergency police number though - everything else works fine on the XDA. (It has ppc mobile 2002 on it.) Any ideas how to fix it?
Does this sometimes happen?
Is it the end of my device?
I live in Holland - it worked fine. I took it to England - it worked fine - it switched over to the English phone networks etc. I bought it back to Holland and it stopped working!
Click to expand...
Click to collapse
Mine also, I live in the philippines, still I don't get any signal but before I upgrade it I have everything...pls help us...

wm6 and roaming

just wrote bloody long post and pc crashed in internet cafe-
so gonna write a short one now.
i am running darkforce wm6-very stable does what i want it to do in the uk
howvever in stockholm at present and cannot browse internet or send/recieve email for what will amount to the same the problem.
the handset is obvioulsy unlocked and with t-mobile,but when abroad last year with different wm5 roms -no problems everything worked fine,have spoken to t-mobile who are about as much use as a choclate tea pot
1) when trying to connect to internet-it does nothing-if i force the connection and get it use the csd t-mobile -i get 'failed to dial' message
2) when trying to retrive pop3 email(no exchange server involved) get new message about extra charge as roaming and then it try to connect for a spilt second before displaying error syncronising
i can roam all networks pick everything up?
please help people
hello,
I've no probleme with data connection when roaming my provider is SFR (france) and roaming provider is proximus (belgium).
Have you trying with another roaming provider ?
as many as i can try telia,vodafone se ,iq etc etc
no joy-beginning toi think it is to do with t-mobile
also without stating the obvious, as and when i can find a free wifi-everything works
are you having prob only with your data connection?? back in uk (?) were you using 3g or gprs and lastly in setting/phone/ is the band set to wcdma (3g) or gprs
in uk had set data to auto all have tried every over type- but still does not explain why it worked seamless before -it either is something within the wm6 rom(i doubt) or t-mobile(proable)
but as i m traveling as soon as i get back i would like to get to the bottom of it.
It may not be your Universal - it may be your provider
Did you inform T-Mobile that you were going overseas? They need to activate international roaming on your account...
I've seen this problem before (working in a phone shop and all...), a customer from country xxxxx can't make\receive calls - because international roaming is not active on their account
Roaming worked on WM5, now not on WM6
Hi
I had similar problems. While Roaming previously (From SA (MTN), roaming in Mauritius (on Cellplus and Emtel) under WM5, I had no problems with SMS (text) or data calls.
Recently upgraded to WM6 (Laurentius' V7 VideoCall) and when landing in Mauritius last week, I could not send SMS(text) or connect data. It picked up the network. I did not test normal voice calls, since I usually dont make any while roaming. I simply used my sim card in a different handset for the week, but it was very frustrating, since Ive come to rely heavily on data access while travelling overseas (for email, skype, etc)
Regards
--Cor
Could also be Radio Ver
Hi all, Could you all edit your posts and enter your Radio SStack Ver ?
And if you can remember what Ver you were on when it used to work on WM5.
As stated in the post, the 1.18 Stack had updates for roaming, I haven't had a chance to test it myself, could anyone provide feedback on roaming with 1.18.
Cheers,
Beast
dark force(excellent) and radio 1.15 will try upgrade as leave country in a few weeks
I roam between China, Hong Kong and Taiwan a lot. It appears data works better with some local service providers only. So what I do is when travelling to a new place, know which local providers data network 'roams' better with my China Mobile, by manually selecting, and trying, one by one, on the phone control panel, network selection part. Once I found one that worked, then I manually fix to that one.
Now everytime I travel to a different region, I just do, phone control panel->network->manual-> choose the known good one.
I hope this works in your situation and network providers.
Peter

HTC S710 Problems - help!!

Have 4 problems with my unlocked htc S710 phone:
1) Problem is I can not get the phone to work on one of my gsm providers - my home provider actually. They currently operate on the 1800/900 band. I will see the network (when set manually) get full signal and detect gprs but for some reason I can not make or receive any calls.
Has anyone had this problem ?? .... and what can I do to fix it??
2) Using the other gsm providers SIM the phone actually works (makes and receives call, surfs the net) - provider operates on the 1900/850 band. Problem is it shows a roaming symbol on the phone.
Why is that there? and how can I remove it?
3) When using WiFi i find i can not surf or retrieve mail as my office uses a proxy setting. I have attempted to setup for the proxy but still not working and the manual does not show you.
current settings
call from : work
call to : the internet
proxy name/port: <name>:8080
type: http
username/password saved
Can somone tell me what I am possibly doing wrong?
4) Why cant i select the GSM band I want to use like in Mobile 5 .... i can t even find the option ?
take the settings from:
http://www.europe.htc.com/support/software/htcs710.html
macznik said:
take the settings from:
http://www.europe.htc.com/support/software/htcs710.html
Click to expand...
Click to collapse
Problem with this update is I am in JAMAICA, i do not see my providers. We have (2) GSM providers Cable & Wireless Jamaica and Digicel Jamaica.
What you suggest ??
does your provider have to register IMEI's of phones?
it may restrict what phones you can use with them
anitanium said:
does your provider have to register IMEI's of phones?
it may restrict what phones you can use with them
Click to expand...
Click to collapse
not sure .... checking on that
Any suggestions ... anyone?
Digicel not supporting WM6 devices
The problem is that currently Digicel is not supporting the radio firmware embedded in WM6. I found this out after upgrading my HTC P4350 to WM6 to find that I had no connectivity. I ended up being forced to downgrade to WM5. As the S710 is not available with WM5, your only option is to switch to C&W.
cmuir said:
The problem is that currently Digicel is not supporting the radio firmware embedded in WM6. I found this out after upgrading my HTC P4350 to WM6 to find that I had no connectivity. I ended up being forced to downgrade to WM5. As the S710 is not available with WM5, your only option is to switch to C&W.
Click to expand...
Click to collapse
Thanks for the response. I was forced to switch to C&W cause the support people and Digicel had NO CLUE ... sad really ... i guess we now know who is the better network! But tell me something i noticed when using C&W the roaming symbol appears on the phone. This does not stop any features from working but i just wanted to know if you had that problem and if so how did you get rid of it.
same here. i too am facing same problem.. when i have vodafone sim i can make incoming n outgoing call but when i change to airtel i get the probs.
guyz help me out with this probs.
thnx

[Q] Network problems with I9000 bought in Singapore, using in Canada

Hi everyone,
I bought a Samsung Galaxy S GT-I9000 (16gb) in Singapore and was using it fine on Singtel's network (signed a contract with them). Now I have moved back to Canada and brought my phone with me assuming that all would be ok to use it with the network here. However I'm having big problems with this one network I just signed up with (Virgin Mobile).
85% of the time I cannot connect to it: voice calls and SMSing won't work nor will the data work on it, the only thing it says is "Emergency calls only". Then at other times everything will seem to connect and work fine - I can make calls and use data.
Virgin Mobile will not support me much because they're thinking it's the phone's problem, if I use the phone they gave me (a lower-end model) it works fine.
Here are some details of my phone:
Firmware version
2 2
Baseband version
I9000DXJPA
Kernel version
2 6 32 9
root (at) SE-S604 #1
Build number
FROYO DXJPA
If I check out the status, it usually says this:
Network
Unknown (switches to VIRGIN when it does work)
Mobile network type
UMTS (switches between that and HSDPA and GPRS)
Service state
Out of service
Mobile network state
Disconnected (switches to connected when working, and even when it's not working sometimes)
I have Network mode set to auto mode (GSM/WCDMA). I've tried to switch it to GSM only but that didn't seem to change anything.
I'm wondering if there's some kind of configuration settings I still need to do with the phone? I'm also wondering if it is the network I'm with right now? Virgin Mobile isn't one of the bigger telcom companies here and I'm thinking that if I switch to one of the bigger telcoms, will it work better?
Something else to add - before I signed up with Virgin I was using my phone with a pre-paid service (called Chatr) for voice only and it was working fine.
I'm sure this phone can support the GSM frequencies here.. can't it?
I also still have the Singtel customizations on the phone. Will it help if I remove it?
Any help would be greatly appreciated!
Thanks a lot!
Ryan
sorry, wrong category..

Can't make phone calls, but I have normal internet access.

Hello!
A friend of mine recently bought a Moto G from a random person. It seemed to work just fine with a mexican Telcel SIM card (so we suspect it is an XT1032 like the one I have). After that we unlocked the bootloader, flashed a custom recovery (philz) and then flashed a stock Lollipop ROM from this thread (no bootloader update problem).
Then the problems started: the phone can get internet just fine from the mobile company (Telcel), but CAN'T MAKE PHONE CALLS. It just displays a "Mobile network not available" dialog. It didn't matter if we used any SIM card (we tried with multiple that we know that work on other phones). So then we flashed a mexican stock KitKat version from this thread but the same problem still happens (again, we tried with multiple working SIMs).
I've looked for solutions. Some of them suggest looking onto the *#*#4636#*#* option, but it does literally nothing on the phone. Here is the info from the "Status" section in the About Phone option of the Settings:
Network: TELCEL
Mobile network type: HSPA+
Service state: Out of service
Roaming: Not roaming
Mobile network state: Connected
My phone number: Unknown
IMEI: (this one seems to be correct)
Any help to solve the problem is appreciated. Thanks a lot!
No info on this?
As I mentioned, other threads and forums with similar problems mention solutions that don't work. I'm still looking but people with this problem never seem to get a solution.

Categories

Resources