Can't make phone calls, but I have normal internet access. - Moto G Q&A, Help & Troubleshooting

Hello!
A friend of mine recently bought a Moto G from a random person. It seemed to work just fine with a mexican Telcel SIM card (so we suspect it is an XT1032 like the one I have). After that we unlocked the bootloader, flashed a custom recovery (philz) and then flashed a stock Lollipop ROM from this thread (no bootloader update problem).
Then the problems started: the phone can get internet just fine from the mobile company (Telcel), but CAN'T MAKE PHONE CALLS. It just displays a "Mobile network not available" dialog. It didn't matter if we used any SIM card (we tried with multiple that we know that work on other phones). So then we flashed a mexican stock KitKat version from this thread but the same problem still happens (again, we tried with multiple working SIMs).
I've looked for solutions. Some of them suggest looking onto the *#*#4636#*#* option, but it does literally nothing on the phone. Here is the info from the "Status" section in the About Phone option of the Settings:
Network: TELCEL
Mobile network type: HSPA+
Service state: Out of service
Roaming: Not roaming
Mobile network state: Connected
My phone number: Unknown
IMEI: (this one seems to be correct)
Any help to solve the problem is appreciated. Thanks a lot!

No info on this?
As I mentioned, other threads and forums with similar problems mention solutions that don't work. I'm still looking but people with this problem never seem to get a solution.

Related

[Q] Problem : No call, no SMS, but 3G ok

Hello, I have a big problem with my Nexus S Eur (I9023 SLCD)
I bought it used but almost new, and no bill…
The phone, not modified, worked fine for 3 months. (2.3.4 GRJ22)
But one day I could no longer use the calls and SMS, while the Internet connection (3G) worked fine.
The majority of other sim cards are not properly recognized, but mine yes, it recognize the PIN code, the network (Numericable, a French MVNO), and correctly read the APNs. I can go on the net with data connection, but no call, no sms… (No MMS in the subscription I chose)
I tried to restore it with ODIN like I read here, it worked fine, but same problem.
I tried Custom ROM, custom Kernels, I tried ALL the radios of the I9023, no change…
When I call, no error it just hangs up the phone.
SMS, it says sms was not sent
The only one error I can read is, when I want to consult the call forwarding settings : “Network or SIM card error”
Any idea?
If the phone is a stolen one, and if the IMEI is blacklisted (3 months after?!?), is it normal that I still use the 3G connection?
The simcard work fine in my old phone
Thanks !
PS : sorry for my english, I do the best I can
No idea?
Maybe Hardware problem?
is the phone rooted?
try the *#*#3646#*#* to select your correct baseband settings.
When the problem started, the phone was rooted
After, I tried rooted and unrooted
With the 4636 I can access to the list of the baseband settings (now GSM/CDMA Auto (PRL) ), but if I change it (GSM only for exemple), it is not saved.... It doen't say anything, but if i quit the 4636 screen and return to it, it is GSM/CDMA Auto again....

[Q] Network Unavailable Emergency Calls Only

Hello Everyone,
I got my first android phone this weekend, a Samsung Galaxy S2 I9100 (not I1900G, or any other variant, just plain old I9100) which was locked to T-mobile UK.
After doing a bit of reading and trying out 3 different methods for rooting, CF-root, insecure kernel, and finally the method described here for rooting stock ICS firmware without flashing an insecure kernel by Rachmat3:
http://forum.xda-developers.com/showthread.php?t=1501719
After rooting method #2 (flash insecure kernel, run S2-root on phone) I ran chainfire's [root] Galaxy S2 SIM Unlock, this didn't work, so I ran Galaxy_S Unlock and it worked. At this stage I could use my phone for calls and sms though my SIM's network provider (virgin), and I later figured out how to get virgin to send me a configuration message to set up the APN settings, and I could then use 3G data to browse the web, etc...
However, I lost root when I flashed a secure kernel, and updated the firmware to XWLP7 from the intratech list of official kernels & firmwares:
http://forum.xda-developers.com/showthread.php?t=1075278
Hence why I used Rachmat3's method #3 to regain root access, which worked like a charm.
However, I then lost the ability to make calls, send SMS and the phone refused to find the virgin network! Disaster! 3G still worked fine for data, and when I tried my sim card in my old phone I could still make calls and it found the virgin network immediately. I tried my gf's virgin sim in the SGS2 and it could find the virgin network but wouldn't connect any calls, it kept saying "unable to connect, try again later".
After reading around, I suspect that this may be a modem problem, can anyone confirm or deny this? I have the modem that came with intratech's XWLP7 firmware, which I believe is XXLPS. Can anyone recommend which modem I should try?
I have a real imei number, I tried flashing the CPW version of the XWLP7 rom instead of the XEU one, no luck, I tried a few other things that I can't remember now as it's first thing in the morning at work!
Any help, suggestions, or direction would be greatly appreciated, I was almost there on my own - fell at the last hurdle!
No-one else has this problem?
I've tried my sim card in it again this evening, I am unable to select virgin or Virgin from the network providers, but all other providers are there, o2, etc...
What's perculiar, is that when I use my gf's sim, both virgin and Virgin and all other providers are present, however, even with this sim, I still cannot make calls, even though it connects to the network, what the heck!?!
I've tried using different modems, no help.
Please anyone, any ideas?
I've contacted virgin this evening, they say the imei code isn't on their blacklist, I can't contact t-mobile until tomorrow, but I will ring them tomorrow and find out if they've blacklisted the imei for some reason.
Help!!
Any ideas, anyone else had similar problems?
Plz help!
I am looking forward to anyone's help about this question!
Hi all,
Just found out that the IMEI has been listed as lost or stolen by t-mobile. In contact with original owner to try and rectify the problem.
Anyone else having this issue, it's likely the same problem, contact the original carrier and ask to check their IMEI blacklist.
On a related note, does this mean that the previous owner of every second hand phone that is sold can just ring up their old provider and blacklist that IMEI whenever they want?
Seems like a bit of a massive oversight if you ask me... Surely there must be a way to transfer ownership of the IMEI number to a new owner?

[Q] LG Nexus 5 fails to recognize celullar network

Hello,
I have a Nexus 5 phone that came with Kitkat a few months back. The phone worked without issues until I decided to update to Lollipop 5.0 (OTA update) at the end of November. Initially the phone started to have troubles to detect the network at certain times - typically "playing" with the settings "Preferred network type" by changing from 4G to 2G, restarting, letting the phone detect the network on 2G mode and change back to 3G or 4G would fix the problem. The issue became more and more frequent until a point where i can not change the "Preferred network type" from 4G to any other type (as if it is "glued" on that setting). At this point my phone does not recognize at all the cellular network but It does seem to recognize the SIM card since i need to enter the 4 digit code to unlock SIM and it displays the network name, just no service.
I've researched the internet and I've tried several things but nothing seems to fix it such as restart mobile, change to airplane mode and back, take out and re-insert SIM card, request new SIM card from operator. The APN settings seem to be OK.
I've noticed that a new 5.1 version just came out and although I was not fully familiar with the process i decided to give it a try (after reading several instructions) and update manually (using factory images posted) and see if that would fix it. The phone is now with version 5.1 and still can't recognize the cellular network - no service. Everything else works fine, including Wi-Fi.
Has anyone experienced such issue after OTA update? The only odd thing I can think of is that I did the initial OTA update to 5.0 in US while i was on travel from Europe, but I can't say if this would in some way contribute to the issue. The mobile is D821 model.
Since I was stuck and mobile is within warranty period, I have sent it to service repair. I would be interested to know ideas of what could be the issue cause.
Sorry for long message, any help would be very much appreciated.
Pedro

LG G3 850d 2G,3G,4G

Hi, I recently bought a LG g3 smarthphone and I found out that it's an AT&T version phone, but thankfully it's unlocked. My problem is, that it doesn't get any mobile network. In the setting it says that the Mobile network type this device can use is HSPA, my local carriers can only provide LTE, GSM and WCDMA rat types, I don't know if it's the case. I've tried to solve this on my own, but without luck. The solutions with 3845#*850# or similar codes just woun't work, when I choose any RAT it says: "succsess", but it doesn't change a thing and when I choose "LTE only mode", the phone blocks my mobile connection and says: "Restricted access changed: Data service is blocked" .
I really need any help, because I cannot see myself using a mobile phone without mobile internet. I tried to use 2G, 3G and 4G networks, but none work, nothing appears. Also I tried to fix this problem by flashing a Cloudy ROM wich is lollipop 5.0 and it didn't solve my internet problem. BTW, my location is Estonia.
I really need your help guys, I'm desperate as hell, this is my last option, because I didn't find any other solutions on my own.
Counting on you :3
romax11 said:
Hi, I recently bought a LG g3 smarthphone and I found out that it's an AT&T version phone, but thankfully it's unlocked. My problem is, that it doesn't get any mobile network. In the setting it says that the Mobile network type this device can use is HSPA, my local carriers can only provide LTE, GSM and WCDMA rat types, I don't know if it's the case. I've tried to solve this on my own, but without luck. The solutions with 3845#*850# or similar codes just woun't work, when I choose any RAT it says: "succsess", but it doesn't change a thing and when I choose "LTE only mode", the phone blocks my mobile connection and says: "Restricted access changed: Data service is blocked" .
I really need any help, because I cannot see myself using a mobile phone without mobile internet. I tried to use 2G, 3G and 4G networks, but none work, nothing appears. Also I tried to fix this problem by flashing a Cloudy ROM wich is lollipop 5.0 and it didn't solve my internet problem. BTW, my location is Estonia.
I really need your help guys, I'm desperate as hell, this is my last option, because I didn't find any other solutions on my own.
Counting on you :3
Click to expand...
Click to collapse
I think your a little confused about your network. HSPA IS WCDMA/GSM. You want to just slept gsm/WCDMA/LTE
Sent from my iPhone using Tapatalk
Flashing a ROM is not the solution. AT&T version of the LG G3 covers a limited radio frequency spectrum. It could be that the phone does not cover the frequency of your carrier. Another issue may be with the carrier themselves blocking the IMEI (I know some carriers require registering the IMEI on their network). Of course you must also make sure the carrier has data services available to you.
I kinda have the same problem....
No service.
I've tried everything to no avail.
Help gor a fix.

GSM / Network Signal grey out

Hey all, thanks in advance for any advice offered.
For some reason my GS8+ has a greyed out GSM signal bar with an 'x' next to it. As far as I remember the only thing I did was put it to charge overnight. I've tried removing the SIM, still grey, inserting another carrier's SIM (known to be working), still grey, my original SIM also works fine in another phone. Everything else not related to cell service works fine (wifi, bluetooth etc.). I can see the IMEI number in settings as usual.
I've tried resetting the network settings, factory resetting the phone, I've even reloaded the ROM via Odin. No joy.
The phone is pretty much stock, except for the fact that I changed the carrier software from AT&T to Verizon in order to use a particular LTE band. Since I did that, the phone worked fine for several months.
I've only noticed two things odd thus far. After reloading the ROM and downloading a few updates, a game (Empire) appeared from nowhere installed in my app drawer. Also, the Airplane mode icon in the notification shade is light blue, similar to when it's transitioning from off to on. Airplane mode seems to work though, because I can toggle it, and the wifi reacts as such.
I can't search network operators manually (says: Error while searching for networks), changing the network mode does nothing, and none of the secret dialing codes work either. They all say "Mobile network not available". With a SIM inserted, my SIM status menu says, Network: unknown, Signal strength: -113dBm 0 asu, Service state: Radio off.
Sorry if I'm long-winded, but I'd appreciate any assistance at all. Thanks again for taking the time to read.
Hey, I'm having the same problem. Did you find a fix?
Nope.
I had a same issue after I update girlfriend's s7 . The ROM (custom one) was based on newer version but the firmware and BL were old.
I know and I understand that you just put it to charge overnight but you can give a try to flash latest firmware CRED one.
Allso is mandatory to chose the correct country and carrier. Chose the country where you are and Verzion carrier
I have same issue tried flashing other roms. All didn't work

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