Hello!
I just received my HTC Sensation one week ago and must admit that it's a great device.
But I still have an annoying problem with it. I'm experiencing unwanted reboots (reports sent to htc OTA). It seems to happen when I want to lock the device (power button) with a single hand and probably pressing by mistake at the same time the volume down button. It just turns the device off and reboots (htc logo plus carier logo). Quite annoying as I'm using it with a single hand.
I do not think there's much to do for the time being but wanted to know if you are as well experiencing the same problem? Or is it a specific problem with my device or the carrier version of the software?
In any case, I've contacted HTC for that and waiting for a response but really wanted to know if someone else experienced that
Well I received an answer from HTC.
"Thank you for contacting HTC regarding your HTC Sensation I understand that you are currently experiencing difficulties with the device rebooting when you press the power key off accidentally touching the volume keys. I believe that the reason for this is because this is the way that you perform a factory reset using the hardware. I apologise there is no fix for this."
Ok, I know that this is the key combination for a factory reset but how come it does this when pressing shortly (it happens when both buttons are pressed at the same time but less than one second)... Any one else experience the same? For a reboot (bootloader) shouldn't we keep these buttons pressed longer?
In my nexus, you have to push power+volume down+trackball to achieve this soft reset. In Sensation they have left the trackball out of it, as it doesn't have one.
The purpose of this function is to force reset of the phone in case of system hangup, so there is no need to pull the battery. It's not factory reset, weird if they told you so
swissman said:
Well I received an answer from HTC.
"Thank you for contacting HTC regarding your HTC Sensation I understand that you are currently experiencing difficulties with the device rebooting when you press the power key off accidentally touching the volume keys. I believe that the reason for this is because this is the way that you perform a factory reset using the hardware. I apologise there is no fix for this."
Ok, I know that this is the key combination for a factory reset but how come it does this when pressing shortly (it happens when both buttons are pressed at the same time but less than one second)... Any one else experience the same? For a reboot (bootloader) shouldn't we keep these buttons pressed longer?
Click to expand...
Click to collapse
Ok, I told them that I knew how to enter in bootloader mode but this wasn't definitively the same way...here the answer :-(
"Thank you for your email, and the information provided. I would advise you to try this on another device. As this could be a software issue. As the device is under 28 days old I would advise you to take the device to the retailer and get a replacement device."
I'll probably get an unlocked one this time? ;-)
Related
I have had my Sensation a while now and generally pleased, we all know that Sense 3 is a bit laggy especially if you want a live wallpaper.
Over the last few days though I have noticed an issue with the power button when pressing to wake the phone up it doesn't always work first time, pressing a second time usually works but sometimes needs 3 presses.
I thought it was software rather than hardware as I have noticed the capacitive buttons at the bottom lighting up for a split second when pressing the power button but the screen doesn't come on.
What is wierd though is that pressing the power button to go into standby always works without fail...
A factory reset today has not fixed the problem.
Anyone else heard or experienced this? before I contact HTC.
I really don't wanna be without a phone if they want it back for repair..
same problem bud, not sure what it is. very annoying.
ravigodhwani said:
same problem bud, not sure what it is. very annoying.
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Click to collapse
+1 had same prob...i replaced my fone coz sm issue with power button
Does it work normally without the cover? If yes, it could be an issue with the back cover
Swyped from my HTC Sensation
Hi,
Did u feel in your's phone that the power buttom working twice in one click??
Its make me crazy !!!
I checked in "key test" and when i click on the power buttom it's send dubble command
What can i do?
I have this problem as well. The best solution I've found is using CM7 -- there's an option to wake the device with the volume rocker, and it works much easier.
Good luck.
just started noticing this issue on my phone recently - extremely annoying. i wonder if it's the button going bad or if it's the switch itself going bad and getting caught in some kind of weird angle upon release?
HTC said that it is a hardware issue, and why do we need more threads like this? I am sure there have been at least 2.
Hi everyone, just registered here as am having a few pretty big annoyances with my Sensation.
Just wanted to chip in with my experiences of back-button issues; I've already had to send one Sensation back because the button's microswitch went faulty (was stuck on) and it looks like this is a weak link with this hardware.
Has anyone else had the power switch fail on them completely?
/Al
First off, apologies if these have been covered. I tried searching and couldn't find anything the same as what I am getting but it may be that it is buried in another thread.
Couple of issues with the One X
LOCK SCREEN RESTART
Most people will probably know already that holding the power button for long enough on the Lock Screen will restart the phone. To me, this is ridiculous. Having no kind of confirmation screen means that the phone is constantly restarting in my pocket as it presses against my leg.
Is there any way to disable this function?
HOME SCREEN NOT SAVING
I add the bookmarks widget to a home screen. It stays there nicely until my phone is restarted (usually due to the issue above). When the phone comes back on the widget is gone and an app (a different one each time) has been added instead.
Anyone else having this issue or know what may be causing it?
Again, sorry if these have been covered and thanks in advance for your help.
Haven't noticed the widget issue, but I don't use rhe bookmarks widget so maybe its specific to that particular widget.
But there have been a couple of times where I've had my phone in my pocket and pulled it out only to have it be turned off. Not sure why considering holding down the lock button on the lock screen is supposed to restart the phone, not turn it off completely.
Sent from my HTC One X using XDA
The home screen issue appears to have been fixed with the latest update.
The lock screen restart is still driving me mental though so if anyone knows of a way to stop it would be appreciated.
Sent from my HTC One X using XDA
akhedraki said:
Haven't noticed the widget issue, but I don't use rhe bookmarks widget so maybe its specific to that particular widget.
But there have been a couple of times where I've had my phone in my pocket and pulled it out only to have it be turned off. Not sure why considering holding down the lock button on the lock screen is supposed to restart the phone, not turn it off completely.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Re: the phone being off - i have the same problem. For me it seems to be a power issue - if i check the battery use stats, it's completely zeroed out. I'm still troubleshooting that issue.
sjmaceyful said:
so if anyone knows of a way to stop it would be appreciated.
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Click to collapse
1) get a case that either partially covers the power button or covers it completely but making it harder to press.
2) get a belt pouch
In either cases your phone will only benefit and may last longer
I personally use horizontal belt pouch and have access to the phone in any position I may be in without awkwardly stretching or leaning, well, unless I'm laying on left side...no issues with pressing buttons ever.
Hi all ,ive resurected this thread to see if anyone has found a way to stop the restart button from working when the phone is locked as its becoming a real pain,ive searched but not found anything....
bump,any ideas anyone, surely just software ? ....
I secomd that.
I've had the same problem from the start. The One X is too easy to unlock. I got some relief with Widget Locker by allowing me to disable the notification bar as a method of unlocking but I still get regular restarts when phone in my pocket and press against power button. Restart should be restricted to an unlocked screen...just like my original HTC Desire. Why do some phone features go backwards?
Italo5 said:
I've had the same problem from the start. The One X is too easy to unlock. I got some relief with Widget Locker by allowing me to disable the notification bar as a method of unlocking but I still get regular restarts when phone in my pocket and press against power button. Restart should be restricted to an unlocked screen...just like my original HTC Desire. Why do some phone features go backwards?
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Click to collapse
The restart feature is there to force the phone to restart should it become unresponsive. It's a handy feature to have, it's essential, it's not backwards. Buy a case that limits your access to the power button and hey presto, problem solved.
timmaaa said:
The restart feature is there to force the phone to restart should it become unresponsive. It's a handy feature to have, it's essential, it's not backwards. Buy a case that limits your access to the power button and hey presto, problem solved.
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Click to collapse
Yeah If the phone froze on the lockscreen and the power button didn't work when the phone was locked there would be absolutely no way to recover it since it doesn't have a removable battery. The only solution is buy a case the makes the button harder to press or don't carry it in your pocket.
Sent from Xparent Red using my Venomized Evita
Okay got the picture......reluctantly I will need to buy a case..........Can I make a suggestion for future HTC models.....have a reset button in the form of a tiny hole-identical to the SIM eject hole but obvious on another side of the phone so as not to get them mixed up. This will satisfy everyone.
That's a great suggestion, but I highly doubt it will ever be implemented by HTC. They save money on manufacturing by having the power button doing this operation.
Sent from my One XL using XDA Premium
sjmaceyful said:
First off, apologies if these have been covered. I tried searching and couldn't find anything the same as what I am getting but it may be that it is buried in another thread.
Couple of issues with the One X
LOCK SCREEN RESTART
Most people will probably know already that holding the power button for long enough on the Lock Screen will restart the phone. To me, this is ridiculous. Having no kind of confirmation screen means that the phone is constantly restarting in my pocket as it presses against my leg.
Is there any way to disable this function?
HOME SCREEN NOT SAVING
I add the bookmarks widget to a home screen. It stays there nicely until my phone is restarted (usually due to the issue above). When the phone comes back on the widget is gone and an app (a different one each time) has been added instead.
Anyone else having this issue or know what may be causing it?
Again, sorry if these have been covered and thanks in advance for your help.
Click to expand...
Click to collapse
have the same problem, tnx
norman.cricket23 said:
have the same problem, tnx
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Click to collapse
You should have just pressed the thanks button instead of digging up this old thread.
Sent from my Evita
Hello my volume buttons seem to be defected (when I press either the up or down key, the volume on my sensation goes up, then a split second later goes down again so I have no way of lowering and raising the volume. This happens even when I take off the case and just press the buttons on the main unit.
If nobody has any suggestions I think it best I take it back to HTC to get fixed. My phone is rooted and using Revolution HD rom though so I'd like to return it to stock. My CID has been super CID'd to 11111111 however it originally used to be HTC__053 (Thailand).
I have attached a screenshot of my software information - could someone please recommend which stock rom to flash from here?:
http://www.filefactory.com/f/c87a2330449af512/
Thanks :angel:
cutejenny said:
Hello my volume buttons seem to be defected (when I press either the up or down key, the volume on my sensation goes up, then a split second later goes down again so I have no way of lowering and raising the volume. This happens even when I take off the case and just press the buttons on the main unit.
If nobody has any suggestions I think it best I take it back to HTC to get fixed. My phone is rooted and using Revolution HD rom though so I'd like to return it to stock. My CID has been super CID'd to 11111111 however it originally used to be HTC__053 (Thailand).
I have attached a screenshot of my software information - could someone please recommend which stock rom to flash from here?:
http://www.filefactory.com/f/c87a2330449af512/
Thanks :angel:
Click to expand...
Click to collapse
I had the exact same problem a few weeks ago after driving through a rainshower; a reflash of my mod unfortunately didn't solve the problem, so I think you are experiencing the same hardware failure I had.
I managed to solve the problem, but for doing so I had to open my sensation and during the process destroy the "void"-label which sits on one of the screws. As I suspected a water damage because of the rain I was driving through before I didn't hesitate too long to take apart my sensation - my warranty was gone either way for me.
If you don't want to risk damaging your phone or losing your warranty you might want to keep your sensation the way it is now. I also kind of arranged myself with the situation before I decided to have a look at the inside of my sensation and actually repaired it succesfully.
If you press one of the volume buttons, the volume might not change, but the volume slider appears and you can change the volume by dragging the dot to your desired volume level. By drawing all the way to the left you have set up complete silence. If you want to turn to vibrate mode, you can press the volume-down button once. For me this worked quite well and I was able to set all volume-levels and modes without any problem.
But as having my sensation in a state it should not be quite bugged me I decided to have a go and try to solve the problem. I watched the tutorial videos available on youtube and saw that the volume-buttons are sitting on a separate board. I then took away the back plate and released the upper mainboard. After that I could pull out the volume-buttons-board, blew off the dust of it and reinserted it. After these steps both volume buttons worked as intended again. So if you think you have the required tools and are a bit handy in taking apart expensive stuff you might consider doing the same as I did.
Of course I want to emphasize that if you decide to take apart your sensation I will in no way take the responsibility for neither any damage that might happen during the process nor for the void warranty. I also can not guarantee, that what worked for me will work in your case.
If you only use the volume buttons for changing the volume (and not for rebooting in case your sensation freezed or starting in bootloader mode) you might consider learning how to live with the new "feature" of your sensation as I described in my third paragraph
Yes I've been using the method you described, tapping a volume button then dragging the volume on the screen. I'd quite like to get it fixed though and I'd rather not void the warranty - my device has been plagued with problems and I fully expect something else to go wrong with it in the future in which case I'd like to keep the warranty. Also the HTC service centre is literally round the corner from me so its not a big deal to get it repaired!
Could anyone please recommend which stock rom to flash my phone and return it to its original state so I can take it back to HTC?
jan.ringas said:
I watched the tutorial videos available on youtube and saw that the volume-buttons are sitting on a separate board. I then took away the back plate and released the upper mainboard. After that I could pull out the volume-buttons-board, blew off the dust of it and reinserted it. After these steps both volume buttons worked as intended again.
Click to expand...
Click to collapse
I have started having this problem today. No water damage or anything, it just started happening. Tried re-flashing ROM etc but no fix as you said.
I really would like to try to get it working properly again and I'm sure I could do this as I used to be a wiring tech for an electronics company. I'm just hesitant in case I fluff it up.
I'm experiencing the same issue with my volume up button, I can 'click' the volume up command but it is not recognised. The funny/annoying thing is that this happened to me before. Like a month ago, I had this same issue for two weeks, but then it disappeared. My guess is there's some dust or oxidation preventing the click to be recognised.
Stupid volume up press is being recognised again. I've tried to think of anything I might have done to achieve this but cannot think of anything. At least it was not the removal of the battery. I tried that but that did not make a difference.
Hello,
I have a Nexus 5 with Android 4.4.4 and CyanogenMod 11. Like always, it had been working really find untill today, when it started to reboot and entered in a loop. I found out that it was because the power button was broken and with the lightest touch, it would activate.
Searching through the Internet I found out that many people happen to have this problem. I tried to disable the power button editing a file that is found under /system/usr/keylayout/qpnp_pon.kl, where I had to simply comment the line where the power button was.
Now, if I click the power button it doesn't happen anything, like I was expecting, but after 30 seconds of clicking it, it shuts down and it reboots like if it was an internal error or someting similar that caused that reboot.
Is it possible that disabling it the way I did could cause any type of problem that made it reboot after touching it?
I know it's an internal problem or something like this because when I touch it, it doesn't lock the screen or show the power menu, so the button itself is kind of "disabled", but it keeps causing this problem.
Is it good what I did? How can I solve it?
Thanks!
Pyttar said:
Hello,
I have a Nexus 5 with Android 4.4.4 and CyanogenMod 11. Like always, it had been working really find untill today, when it started to reboot and entered in a loop. I found out that it was because the power button was broken and with the lightest touch, it would activate.
Searching through the Internet I found out that many people happen to have this problem. I tried to disable the power button editing a file that is found under /system/usr/keylayout/qpnp_pon.kl, where I had to simply comment the line where the power button was.
Now, if I click the power button it doesn't happen anything, like I was expecting, but after 30 seconds of clicking it, it shuts down and it reboots like if it was an internal error or someting similar that caused that reboot.
Is it possible that disabling it the way I did could cause any type of problem that made it reboot after touching it?
I know it's an internal problem or something like this because when I touch it, it doesn't lock the screen or show the power menu, so the button itself is kind of "disabled", but it keeps causing this problem.
Is it good what I did? How can I solve it?
Thanks!
Click to expand...
Click to collapse
I had the same issue unfortunately. My N5 is still at LG for repair and it's taking much longer than they told me. Which is good of course. Like most smartphones now though, a 10 second power button hold will forcefully reboot the phone. It's hardcoded in the phone and no matter how much you try to disable it through the OS it won't make a difference until the rogue button is physically taken off the motherboard. If you're in Europe though and your phone is still in it's 2 year warranty I would strongly suggest flashing a factory image, relocking and calling LG (or Google, if the device came from Google).
Hope this helps.
humzaahmed155 said:
I had the same issue unfortunately. My N5 is still at LG for repair and it's taking much longer than they told me. Which is good of course. Like most smartphones now though, a 10 second power button hold will forcefully reboot the phone. It's hardcoded in the phone and no matter how much you try to disable it through the OS it won't make a difference until the rogue button is physically taken off the motherboard. If you're in Europe though and your phone is still in it's 2 year warranty I would strongly suggest flashing a factory image, relocking and calling LG (or Google, if the device came from Google).
Hope this helps.
Click to expand...
Click to collapse
Well... It's been like three years since I bought it, so I guess the warranty is over...
And if I want to disable it, I will have to do it manually and disconnecting it of the motherboard, am I wrong? I guess I'll either have to live with this problem or buy a new phone... Today it's not my lucky day! Hahahaha
Anyway, thanks for your reply!!
Many owners have the power button issue. A competent cell repair shop should be able to replace it.
audit13 said:
Many owners have the power button issue. A competent cell repair shop should be able to replace it.
Click to expand...
Click to collapse
Yes, that's true, I've found a lot of people over the Internet with the same problem.
By the way, I could finally solve my problem; after searching for a while, I found a YouTube video that showed a peculiar way of solving it... And it actually worked!
Well, it looks like I cannot put the link because I'm under 10 posts :cyclops:
Well, here's the video code if anyone is interested: _QpSSCifxAw
The Internet is amazing! Hahahahahahah
Thanks for your replies!
Are you referring to banging the power button? It wouldn't work for my friend's power button. He had to have it replaced because it failed a multimeter test, apparently.
audit13 said:
Are you referring to banging the power button? It wouldn't work for my friend's power button. He had to have it replaced because it failed a multimeter test, apparently.
Click to expand...
Click to collapse
Yep, exactly!
Like the video said, I bumped my phone a little bit because the power button was kinda stuck inside the phone, and that really worked...
I was amazed! And I'm so happy it worked! No need of having it replaced. [emoji16]
Sent from my Nexus 5 using Tapatalk
How did you do that?
spacecaptain said:
How did you do that?
Click to expand...
Click to collapse
Just hit the phone into your hand so the power button gets unstuck.
You can see the video I mentioned above for a clarifying idea on how to do it.
Sent from my Nexus 5 using Tapatalk