Related
I know there are other threads on this, and I have poured through them. Everytime that I go to unlock my VZW Touch Pro 2, with the radio ON, while it is SYNCED, i get an error stating that I already unlocked another device, and that I should donate if I wish to use the program commercially. I feel like I'm being ripped off here. I don't mind donating, but I don't like being forced into it. I have NEVER owned another windows mobile device before, nor have i unlocked one for somebody else. As a matter of fact, of ALL the people I know, I am the only person who actually HAS a Touch Pro 2.
The main reason I got it was because of the custom ROMS. I followed the instructions involving filing a ticket with the htc-unlock support site, but nobody has gotten back to me. The weekend is the only time I have available to do this, to be able to fiddle with it to make it usable in my everyday life before I head back out to work.
I would like to know WHY I am getting this error. Is it because somebody has usurped my phone's identification and used it for themselves? If that is the case, can they track that person down? Give me their IP address, tell me HOW they could have possible done it, etc. If that is NOT the case, then what other problems could their be. All the complaints about this problem have NOT been answered publically, people were just told to go to the above mentioned site, or to private message somebody.
That annoys me, I would like to know the reason WHY this is happening. It should be common knowledge, and should not be made hidden. I've scowered these forums, as well as PPC Geeks, and nobody has an explanation for this. Can somebody explain this to me?
same problem
I'm having the same problem. Today is my first attempt to ever flash a tp2 phone and I get the fatal error dialog (see below).. what is going on?
---------------------------
Fatal Error
---------------------------
Hard-SPL is for non-commercial purposes only, we have detected that you appear to already have unlocked another device, if you wish to unlock commercially, please e-mail [email protected] or [email protected] to discuss solutions; However if this is your first device, then please ensure that the radio is turned ON and retry
---------------------------
OK
---------------------------
archimedesjs said:
I know there are other threads on this, and I have poured through them. Everytime that I go to unlock my VZW Touch Pro 2, with the radio ON, while it is SYNCED, i get an error stating that I already unlocked another device, and that I should donate if I wish to use the program commercially. I feel like I'm being ripped off here. I don't mind donating, but I don't like being forced into it. I have NEVER owned another windows mobile device before, nor have i unlocked one for somebody else. As a matter of fact, of ALL the people I know, I am the only person who actually HAS a Touch Pro 2.
The main reason I got it was because of the custom ROMS. I followed the instructions involving filing a ticket with the htc-unlock support site, but nobody has gotten back to me. The weekend is the only time I have available to do this, to be able to fiddle with it to make it usable in my everyday life before I head back out to work.
I would like to know WHY I am getting this error. Is it because somebody has usurped my phone's identification and used it for themselves? If that is the case, can they track that person down? Give me their IP address, tell me HOW they could have possible done it, etc. If that is NOT the case, then what other problems could their be. All the complaints about this problem have NOT been answered publically, people were just told to go to the above mentioned site, or to private message somebody.
That annoys me, I would like to know the reason WHY this is happening. It should be common knowledge, and should not be made hidden. I've scowered these forums, as well as PPC Geeks, and nobody has an explanation for this. Can somebody explain this to me?
Click to expand...
Click to collapse
celitrd2, I don't suppose you are also on Verizon by any chance? I think I will wait till some of those bugs are worked out before I try to unlock my TP2 again. I don't even get as far as you guys. Windows Vista sucks ass!
I finally got a response back after my inquiry to the support site. They didn't explain HOW it happened, but they asked for my IMEI # and supposedly they're going to remove it from the "already unlocked" lists or whatever. Hopefully it will work, I'll report back next weekend when i will get some more free time to attempt an unlock.
I have sprint. I created a support ticket on on their site along with my phone imei# yesterday... still awaiting for their response.
THE-COPS said:
celitrd2, I don't suppose you are also on Verizon by any chance? I think I will wait till some of those bugs are worked out before I try to unlock my TP2 again. I don't even get as far as you guys. Windows Vista sucks ass!
Click to expand...
Click to collapse
Even on windows Vista, you shouldn't be having a problem using the unlocker.
I do know that a friend of mine tried using the HSPL Unlock on his computer, and kept running into problems. Turns out his phone was trying to sync with WMDC while he was unlocking.
Have you by any chance tried Plugging the phone into the computer. Let the phone completely sync with WMDC, then go into settings and deactivate auto sync. from this point you should be able to Do the unlocker without having any problems.
The problem I'm having isn't WMDC, it's the exe file within the zip. It will extract on the phone, but when I copy it over to desktop, a file with 0 bytes appears and becomes unaccessable. If I unzip it on the PC, no file appears. They said that AV programs will think it's a virus and prevent it from even showing up. So I disabled Windows Defender and Spybot, yet the same problem still happens. See, the PC with Vista is my sisters. I have XP on mine but no internet (except for VZ broadband on my phone, but that cant be used in this case). Everytime I use Vista, the damn thing irritates the hell out of me. Is anyone familiar with the services that run on Vista? Perhaps maybe you know what else needs to be turned off. There are no other AV programs except Norton Internet Security, and that isn't even enabled. I dont think that would do anything anyway since it's for incoming internet data streams.
Same Deal
I have a sprint tp2. never tried to flash before, ever. Have donated over 40 dollars now to olipro and feel pretty ripped. every time I do everything step by step active sync to the cab file download...but oh yes...the "fatal error" message every time. I'm sick.
Well I went to check the status of my ticket today, and it shows that it was closed. So being as stupid as I am, I assumed that the problem was resolved and I should be able to unlock my phone. I grab my phone, grab my usb cable and hook it up to my computer. I let everythign SYNC, I ensure the radio is on, and then I open up the unlocker. I click auto-flash, wait for the button to pop up to start the flashing, and sure enough I get the error message stating that I already unlocked a phone...etc.
What irks me the most now, is that when I let it be known to them that my time is limited, and the ONLY time I can fiddle with the phone is on the weekends they said I should donate to resolve the problem faster. That pisses me off, and it should piss off anybody who was forced into that situation. I would GLADLY donate money if everything worked properly, but it doesn't. I am going to start looking for a workaround for their security in the meantime. There were several leads on PPC geeks that I need to follow up, and I will not be donating if I am successful through those means. If, however, by some miracle they respond before then(which I doubt), I will be donating. We'll see what happens.
archimedesjs said:
Well I went to check the status of my ticket today, and it shows that it was closed. So being as stupid as I am, I assumed that the problem was resolved and I should be able to unlock my phone. I grab my phone, grab my usb cable and hook it up to my computer. I let everythign SYNC, I ensure the radio is on, and then I open up the unlocker. I click auto-flash, wait for the button to pop up to start the flashing, and sure enough I get the error message stating that I already unlocked a phone...etc.
What irks me the most now, is that when I let it be known to them that my time is limited, and the ONLY time I can fiddle with the phone is on the weekends they said I should donate to resolve the problem faster. That pisses me off, and it should piss off anybody who was forced into that situation. I would GLADLY donate money if everything worked properly, but it doesn't. I am going to start looking for a workaround for their security in the meantime. There were several leads on PPC geeks that I need to follow up, and I will not be donating if I am successful through those means. If, however, by some miracle they respond before then(which I doubt), I will be donating. We'll see what happens.
Click to expand...
Click to collapse
I completely agree! I never unlocked my device before - it's completely new and the IMEI has never been used (and I KNOW this for a fact because I work for my provider and know this device is NEW not REFURB) - and yet I am being told that my device is already used and they have to remove my IMEI from the list and to do so I should give them money. WTF?
Anyone been able to unlock their device on the first try without contacting them and giving them money?
I gave up on this. Just going to stick wiith the stock ROM and upgrade to VZ 6.5 ROM. This is too much of a headache for me. I dont remember unlocking ever being this difficult on a device.
jerdog said:
I completely agree! I never unlocked my device before - it's completely new and the IMEI has never been used (and I KNOW this for a fact because I work for my provider and know this device is NEW not REFURB) - and yet I am being told that my device is already used and they have to remove my IMEI from the list and to do so I should give them money. WTF?
Anyone been able to unlock their device on the first try without contacting them and giving them money?
Click to expand...
Click to collapse
I had no problems at all. Running windows vista ultimate on my home computer. These are the exact steps i took....Disable all antivirus and antispyware before you download (because it give a false positive and will delete some of the contents of the download), download the file to my desktop, allowed my device to completely sync, ran the exe file, followed the prompts and Unlocked the phone. I did use the paid unlocker though to do the sim unlock but I used the free unlocker for hspl. Make sure your not on a work or public network where someone else may have unlocked a phone. I read somewhere that it also prevents unlocks if someone on the same network unlocked a phone. Hope this helps.
Ok, now I'm going into my third day with this phone, and I'm really struggling to find a way that it has made me happy. I mean, yeah, I like the OS and all, but Sprint still hasn't gotten back to me on whether they're going to send me a free Airave (I spend half the time in my home roaming). I had to reset the device yesterday to get it to connect to Marketplace - even though my account has never said anything but US (last time I left the country was in the Navy 21 years ago) - and even though I could connect to marketplace on Zune software, my phone wouldn't connect to it. Now I've got that working, by resetting the phone.
Now I can't get the phone unlocked. My developer account has been approved, identity verified, and the next step in my process is unlock my phone. I have tried all the tricks I've found so far: start phone, unlock the lock screen, turned off a bunch of services on my PC (like SQL, IIS, and more), reset my phone again, touch marketplace on the phone while connected so it says "connected" on the screen... Between all this and the lousy reception I get at home, I'm ready to just chuck this thing back at Sprint and say, "Thanks, but no thanks." The one thing keeping me from doing that is that Verizon is going to get the Trophy, and I want a phone with a keyboard. I've had keyboards on all my WinMo phones, and don't plan to stop now. I just wish this phone was available on VZW. I'm going to stick it out as long as I can, but iff I don't have an improved experience by day 28, Sprint gets it back... </rant>
Ok... Have I missed any other steps in getting this phone to connect to the Developer Phone Registration tool?
Have you tried following the directions here:
http://social.msdn.microsoft.com/Fo...s/thread/bfa70370-4926-4086-ad0e-febe716b8bf0
Yes, many times.... I never get past step 4.
Someone just told me an another thread that you have to be verfied through GeoTrust and to do that you must first create and submit an app that you have developed.
After you submit the app, supposedly GeoTrust will contact you via email and have you verify some personal information.
Make a fake app. That's all you have to do. Make one, then submit it. This will generate a claim number with GeoTrust. Trust me, I had to do this myself...
Have you got your certificate from msdn yet it takes a couple of days, once you get your certificate your account will be unloced
thealanshow said:
Make a fake app. That's all you have to do. Make one, then submit it. This will generate a claim number with GeoTrust. Trust me, I had to do this myself...
Click to expand...
Click to collapse
I just finished this. Hopefully by monday all will be well
My account has already cleared GeoTrust, and the next step is to unlock my phone. I'm not a student, but it wouldn't matter - I can't get that far. The reg tool doesn't even detect my phone.
If you're getting the dreaded "Check that the Zune software is running blah blah blah" message, this one is a PITA to deal with. From what I've seen poking around on the interwebs, it's hitting a good number of people. It happened to me too.
I have 2 systems that are identical hardware wise, and running 64 bit OSes.
I have 1 machine running a 32 bit OS (it's a much older system).
I was finally able to unlock the phone without any issues at all on the 32 bit system (after swapping out my phone and nearly a week of struggling with it) the very first time I tried.
I'm loving the phone, especially with it being unlocked, but it was a fight until I tried it on that last machine.
Poke Microsoft about it. The more they hear about it and the more information they get about it the faster they'll be able to fix it (that assumes the problem is even on their end).
I've heard using a USB hub (or if you're already using one then NOT using it) has helped some people. *shrug*
Thanks for all the suggestions - I appreciate them. I have yet to get my phone to get past the check zune... blah blah blah error, with the exception of one time. Here's what I did...
I reset my phone, got past the intro, added my live account, hooked it to the computer, let it sync with Zune (I had deleted the phone's proflie), opened the reg tool, and it found the phone. I entered my login info, and got the dreaded 0x64 error having to do with time on the phone.
Several posts I found had to do with people getting past this by using a different internet connection and finding success. Well, I have a rather odd internet connection going on. I live right behind my church, just beyond wireless range from the pastor's router. So here's what I have:
Scientific Atlanta DSL modem/router combo - pastor's connection
Buffalo high powered router running DD-WRT sitting on the platform (closest part of the building to my house), repeating the pastor's signal.
Buffalo high powered router running DD-WRT sitting in my computer room, repeating wireless to my house, and serving as wired router to the server and the HTPC.
Pastor's is 192.168.1.1, the one on the platform is 192.168.2.1, and the one in my house is 192.168.3.1, so they are all separate networks, each using the one upstream of it as a gateway.
So, given my success connecting to the phone, I walked over to church, phone still connected to the computer, connected to the pastor's router, and by this point in time, I can no longer connect to the phone.
I suspect that there is some update that Sprint is pushing that causes this problem, so I repeated the process several times, each time deleting the Zune profile, resetting the phone, going through enough of the startup to get to the settings, and putting it in airplane mode, then connecting in the specified order, allowing the new profile to be created, and still failing to connect to the phone from the reg tool.
Over on the App Hub forums, there are several of us with this problem, and a Microsoft team member said that they believe that it is something specific about the Sprint Arrive, and they are looking into it.
My main gripe about this whole thing is that since Sprint is a latecomer to the game, all the posts I'm finding about this are like six months old. Many people have overcome this problem, so you'd think that Microsoft would have figured out the problem by now, and fixed it.
I hope to get this figured out soon, as I am presently unemployed, and spent my $99 to join the App Hub, hoping to make a bit of money there until I get a job. I'm working on something, but until my phone is unlocked, I can't put my confidence in testing solely with the emulator.
Thanks for the tips guys. I do appreciate it.
I've heard really good things about the HTC arrive, I hope it works out for you. Who knows, it could be something NoDo related (because to the best of my knowledge those phones come with NoDo stocked on). I kinda hope it is, it would take the sting out of the fact that so many of us can't our hands on that update! haha ;-)
Yes, it does come with NoDo. It's interesting, takes a bit of getting used to, but it seems to work well. I love the phone. It feels more solid than my TP2. The only thing is that I wish the screen tilt wasn't spring-loaded. I got used to not using it most of the time on my TP2, so it's taking some getting used to on here.
Oh, frustration of all frustrations! I just grabbed my wife's phone and tried it for kicks. It took me all of 15 seconds to unlock her Sprint Arrive. So I know the problem isn't my computer. WHY WON'T MY PHONE WORK?????
(oh, and if it makes any difference, she's installed WAY more apps than I have)
did you try going to msdn?
My MSDN subscription has expired, but I have posted on App Hub forums. MS thinks it is something specific to the Sprint Arrive, but who knows?
If anyone else has had this problem, there is an official workaround posted on AppHub, but for those who don't have access to that forum, here's the copy/paste:
Re: Cannot register developer phone (HTC Arrive)
Reply Quote
Hi Folks,
There is now an understood issue with respect to the HTC Arrive that may be the cause of your problem. It can affect both developer unlock as well as the ability to update the phone. A KB article is in the works but here is the gist of it for developers having trouble unlocking the phone:
Windows Phone 7 Developer Unlock Tool cannot detect the HTC Arrive Phone
Abstract:
This article applies to developers of Windows Phone 7 applications who are testing their application using the Sprint HTC Arrive, model number PC93100, OS build 7389 or 7390. Developers may find that they are unable to unlock the Sprint HTC Arrive phone using the Windows Phone Developer Unlock Tool, for the purpose of deploying their applications to the phone for testing. This article offers a remedy.
Symptoms
The developer completes these steps to register the phone:
1. Registers through the App Hub as per the steps described in the App Hub registration walkthrough here.
2. Downloads and successfully install the latest version of the Windows Phone Developer Tools.
3. Owns an activated Sprint Arrive in which they personalize their settings (including date and time, and selecting a language).
4. Registers the Sprint Arrive with the same Live account they used in the app hub registration.
Next, the developer follows these steps for Developer specific registration:
5. Connects the Sprint Arrive to the developer's PC with the USB cable included with their device.
6. Ensures that the Zune software is running/open.
7. Launches the Windows Phone Developer Registration Tool.
8. The registration tool ultimately fails to detect the phone upon launch, reporting the following message:
"Unable to connect to phone. Please check that the Zune software is running and that the Zune's sync partnership with your phone has been established."
Cause
This occurs due to a specific state setting in the HTC Arrive that results in the phone not being able to make a desktop passthrough connection. This state condition can be mitigated by following the steps below.
Resolution
Use the following workaround.
1. If connected, unplug the phone device from the computer.
On the phone device:
2. Press the Windows button.
3. Press the right arrow button (on the top right of the screen) or swipe from right to left to expose the application list
4. Scroll to and select “Settings”.
5. Scroll to and select “Cellular”.
6. Select “Change Network Profile” and wait for this operation to complete (<-- this is a key step; you don't need to actually change it).
7. Press the Back or Windows key to exit the “Settings” menu.
After completing the above steps, follow through with the registration process:
8. Connect the Sprint Arrive to the development PC with the USB cable included with the phone device.
9. Launch the Windows Phone Developer Registration Tool (Zune software must be running).
10. The window titled "Windows Phone Developer Registration" appears which establishes a connection to the phone device and the following status message: "Status: Phone ready. Please enter your Windows Live ID and password and click Register to begin".
11. Enter the App Hub registered Windows Live ID and password, and then press the "Register" button.
12. The following status message appears in the window:
Status: Your phone has successfully been registered.
Click to expand...
Click to collapse
Thank you hopmedic that fixed it for me
this was driving me nuts and the info here solved it thanks
Thanks it worked.
Done the workaround, but nothing for me, still have the 0x64 error.
My phone was relocked after one year of AppHub. But now I can't unlock it again..
Also tried to deelete the phone in the device list on my account and use a proxy VPN network. I'm ttired of this. :/
This is my first post. I am not a programer, well not for 30 years and not since my backups were on a tape, but am fairly good at fixing my own issues with the help of this site, which much of is way over my head. I have don't everything in every thread that I can find here and have some more information that might help everyone figure out this issue.
Phone is a non-rooted EVO 4G lte. Screen captures below should give you all the specifics that you need. If you need more info, please email me!
I get a break from error after I delete contact info/cache from both Contact Storage and People (contacts) apps.
I started having the problem a few days ago and the last three things I installed were:
Adobe Flash (got it from this site and have now disabled and would like to totally remove if any of you know how to do that. There is not option in the settings/apps/adobe to uninstall, just disable.
Skype which I have removed.
2012/3 Live Wall Paper, also removed
I have reset the phone, unmounted and remounted the SD card, moved programs that use contacts from SD card back to phone storage and as I said removed all contacts, disabled Smooth sync for the cloud and the JB workaround and still after all most of the contacts are resynced form Google, the error starts to appear. It doesn't lock up my phone, but occasionally crashes app that I am working in. ROYAL PAIN.
So in short, 1. How can I totally get rid of Flash?
2. Is there someway to do a repair on my contact database without rooting phone
3. There is java mentioned in the error message, I didn't think Droid used java (see how little I really know, so be nice) is there a way to update that service?
4. Other than a hard reset AGAIN, what can I do! (Or after all this would that work this time? I hate going to all that effort and still have same issues) Is there a way to force a reinstall of JB?
I realize that I know just enough to be dangerous, but can follow detailed direction to fix this. I go through way too many phone to root my current phone and take the chance that Sprint wouldn't replace it. I never have a phone last more than a year! And the last quarter of of 2012 I went through 5 phones. Galaxy Nexus didn't like me!
Thanks for the great site and in advance for taking the time to read all of this.
More Info
I have also been deactivating Facebook and that wasn't helping, but many people were saying that was an issue.
Those of us that just started having this issue think it might be a date issue. Is here anything that could do this if someone's b'day is the 29th of February?
I have one of those people and that seems like a strange issue, but heck, humans programs this stuff so I guess anything is possible! It makes sense that a value in a contact field is causing the issue, but a date that only exists every 4 years?
I have not had the error since i fixed this, BUT only about 500 of my 2,500 contacts are installed and I have yet to re enable facebook.
Thanks again!
Pat
My work just purchased window 8 RT tablets for us. (ASUS TF600T). I tried to jailbreak the tablet using the tool on this site. when I run the tool, it asks me to push the volume down button, the tablet says it detected an error and needs to restart. Sorry, no error code. Id like to able to install some small programs, like keepass, end eventually even a full version of office if it becomes available. Anyone know why it keeps failing and what I can do to jailbreak this thing.
try posting the the windows 8 section of the forum, they probably have tutorials for jailbreaking windows rt
http://forum.xda-developers.com/forumdisplay.php?f=1286
click thanks on the bottom part of the post if helped
Make sure it's got all of the updates installed. I have the same device - once all of the updates were installed on it, the worst I've found is that I have to wait for the system to settle (open Task Manager, wait until most of the usage is by Task Manager itself and not the system, about a minute) before the jailbreak will work, but then it works every time.
Most of the reason for failure that I've seen after startup looks to be because the kernel location that the jailbreak is tweaking isn't at the right location (which is why you need to be fully patched), though it will fail all the time if its done too soon after startup.
Meratiogerr said:
My work just purchased window 8 RT tablets for us. (ASUS TF600T). I tried to jailbreak the tablet using the tool on this site. when I run the tool, it asks me to push the volume down button, the tablet says it detected an error and needs to restart. Sorry, no error code. Id like to able to install some small programs, like keepass, end eventually even a full version of office if it becomes available. Anyone know why it keeps failing and what I can do to jailbreak this thing.
Click to expand...
Click to collapse
irony_delerium said:
Make sure it's got all of the updates installed. I have the same device - once all of the updates were installed on it, the worst I've found is that I have to wait for the system to settle (open Task Manager, wait until most of the usage is by Task Manager itself and not the system, about a minute) before the jailbreak will work, but then it works every time.
Most of the reason for failure that I've seen after startup looks to be because the kernel location that the jailbreak is tweaking isn't at the right location (which is why you need to be fully patched), though it will fail all the time if its done too soon after startup.
Click to expand...
Click to collapse
I did updates as soon as I took it out of the box. apparently it missed a couple, so I had to do It again. worked after all of the updates had been done. Unfortunately more research and it doesn't look like I'm ever going to be able to load access on this thing, which for my work makes it pretty much useless.
Hi
I have a samsung ativ tab.
I ended up downloading all the versions of the RT Jailbreak tool but still haven't succeeded to jailbreak windows RT on my Samsung Ativ Tab.
Any idea what could be the problem?
When I press volume down, it crashes and displays the blue screen with the REFERENCE_BY_POINTER error.
I installed all the updates, gave it about one to two minutes each time I ran it but still couldn't jailbreak.
any idea?
irony_delerium said:
Make sure it's got all of the updates installed. I have the same device - once all of the updates were installed on it, the worst I've found is that I have to wait for the system to settle (open Task Manager, wait until most of the usage is by Task Manager itself and not the system, about a minute) before the jailbreak will work, but then it works every time.
Most of the reason for failure that I've seen after startup looks to be because the kernel location that the jailbreak is tweaking isn't at the right location (which is why you need to be fully patched), though it will fail all the time if its done too soon after startup.
Click to expand...
Click to collapse
crackero said:
Hi
I have a samsung ativ tab.
I ended up downloading all the versions of the RT Jailbreak tool but still haven't succeeded to jailbreak windows RT on my Samsung Ativ Tab.
Any idea what could be the problem?
When I press volume down, it crashes and displays the blue screen with the REFERENCE_BY_POINTER error.
I installed all the updates, gave it about one to two minutes each time I ran it but still couldn't jailbreak.
any idea?
Click to expand...
Click to collapse
I can't get mine to go either. No matter how long I wait after boot. no matter how little resources are using the cpu/ram. I've tried different versions. I've tried different download links. but all I get is a registry key error and it saying I didn't wait the 2 minutes even if I waited 30 min. ASUS TF600T Win8.1 RT.
If ANYONE has any idea. I would greatly appreciate the help.
EDIT: Just realized the pics are blurry. The error syas "ERROR: The system was unable to find the specified registry key or value. Waiting for uptime to reach two minutes." (This was after waiting 10 minutes)
Hello.
I have the ZTE axon A1R (not pro) and about a month ago I received a notification for a update to marshmallow 6.0 and so I went through the process, and it completely froze and would not boot.
Since then I did a factory reset however I cannot get passed the sign in screen where it asks you to sign in with the gmail that was previously associated with the phone. I have done this countless times and it simply does not accept the email even though it is correct. I have initially waited 3 days and since then tried many many times but it simply throws me back to the sign in screen.
I have tried the other option where google sends a code digit and this doesnt work wither.
I have been in contact with zte customer service but it is a complete joke. They have done absolutely nothing to help me and what I thought would take a couple of days at the most to fix, has now been over a month and is very frustrating. They keep sending me email to "wait and that they forwarded my concerns to the appropriate people to help" however this has not happened in over a month now.
what can I do? (I tried searching for this problem here on xda forums and google in general but cannot find the relevant information. Mostly what I find is stuff for the pro version of this phone)
Thank you
Hi !
Is this thread useful ?
Cheers !
xanthrax said:
Hi !
Is this thread useful ?
Cheers !
Click to expand...
Click to collapse
hi,
thanx for trying to help but sadly the above is for the Axon 7.
i am only able to find information (on xda) regarding Axon 7 and axon pro neither of which is my phone.
mine is the regular axon (A1R) http://www.gsmarena.com/zte_axon-7686.php
I should note that I am not so much interested in rooting it or anything like that.
I just want to be able to use it again under any circumstance but I simply cannot get passed the "sign in with email previously associated with this phone" because it keeps sending me back after I put in the correct information.
ZTE has been a complete failure in helping me even though it was their update that has cause me problems in the first place
Try to change the email password from another device, a pc maybe
Sent from my SHIELD Tablet using Tapatalk
xanthrax said:
Try to change the email password from another device, a pc maybe
Sent from my SHIELD Tablet using Tapatalk
Click to expand...
Click to collapse
I have done that.
no go.
and the weird thing is that, when i do type in the wrong password, it knows, and says so... but when I type in the correct one, it doesnt say anything, just jumps right back into the 'please sign in with the email associated with this password' screen.
I think it may be a issue with the update itself.
I cannot get passed the 'verify your account'
page. I tried everything, I keep putting in the
correct email and password, and even trying with the
code that google sends via text, and it always just
sends me back to the 'verify your account'.
THis is a problem with ZTE update. It fails to
recognize the previous email that was associated to
the phone.
When I power the phone while holding the 'up' button
and go into android recovery, it says:
ZTE/P897A10_ROGERS/billy
6.0.1/MMB29M/20160707.005703
So it seems that even though I have reset the phone
into factory reset, it has still applied the 6.01
update which is not what the phone came with when I
bought it (it came with 5.01)
Perhaps this is the problem and why it is not
recognizing the email associated with the phone.
I dont know why it says "ROGERS/billy"
Rogers is not the carrier that I am with and billy is
not my name.