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Hey all,
Nice forum here, plenty of good information. I've got a basic question. I've searched (here and google) and I'm pretty sure I get it but I just want to confirm before I make any purchase. I want the HTC Kaiser but the price difference between that and the Tilt is about $500 (I plan to upgrade contract anyway). That's just too much to justify for the same exact device on a college student's salary. I do need it to be unlocked though. So, if I understand correctly, it is possible to fully unlock this phone like this:
- For the SIM unlock call ATT and get them to give you the unlock code. Since I've been a customer for 5 years or so that shouldn't be a problem.
- For the CID unlock, run the HardSPL found on the sticky in this forum and then flash with a standard HTC ROM.
That's it, the phone is fully unlocked then, right? It won't be locked again, it won't be killed over-the air, etc... Again, I'm really sorry if this is repeated information, I just really want to be sure before I buy anything. Thanks for understanding.
shellcode said:
Hey all,
Nice forum here, plenty of good information. I've got a basic question. I've searched (here and google) and I'm pretty sure I get it but I just want to confirm before I make any purchase. I want the HTC Kaiser but the price difference between that and the Tilt is about $500 (I plan to upgrade contract anyway). That's just too much to justify for the same exact device on a college student's salary. I do need it to be unlocked though. So, if I understand correctly, it is possible to fully unlock this phone like this:
- For the SIM unlock call ATT and get them to give you the unlock code. Since I've been a customer for 5 years or so that shouldn't be a problem.
- For the CID unlock, run the HardSPL found on the sticky in this forum and then flash with a standard HTC ROM.
That's it, the phone is fully unlocked then, right? It won't be locked again, it won't be killed over-the air, etc... Again, I'm really sorry if this is repeated information, I just really want to be sure before I buy anything. Thanks for understanding.
Click to expand...
Click to collapse
1. If you're an AT&T customer, you won't need to SIM unlock the phone with the Tilt. But if you want to switch over to T-Mobile, then yeah, you can try calling AT&T and ask for them to for the unlock code.
2. Yep.
Hope that clarifies things.
shellcode said:
Hey all,
- For the SIM unlock call ATT and get them to give you the unlock code. Since I've been a customer for 5 years or so that shouldn't be a problem.
Click to expand...
Click to collapse
Did you give this a try? What did they say?
ko0ky said:
Did you give this a try? What did they say?
Click to expand...
Click to collapse
I have done it and I am not even an ATT customer. Told them I bought the phone and I am going to England and need my international SIM to work. The guy immediately gave me an unlock code
staulkor said:
I have done it and I am not even an ATT customer. Told them I bought the phone and I am going to England and need my international SIM to work. The guy immediately gave me an unlock code
Click to expand...
Click to collapse
I can verify that, I also unlocked tht Tilt, and am a T-Mo customer, ofcourse my first carrier was ATT, then Tmo, then Cingular and now am on Tmo for the past 2 years, so my info was already there.
Hey guys,
I just got an AT&T Tilt from ebay and getting shipped to Australia - can i call up AT&T and ask for it to be unlocked or is there a SIM unlock program that can do the job?
OK, I got the phone. Two more questions before I do this:
I downloaded RUU_Kaiser_HTC_WWE_1.56.405.5_radio_sign_22.45.88.07_1.27.12.11_Ship.exe. Once I run HardSPL, do I just transfer this file to the phone and run it and it will flash to stock HTC firmware or is there something else? I was a bit confused by all the other ROM's and files on this forum.
Also, before calling AT&T, do I need to have a SIM from another provider to do the SIM unlock or no?
no dont transfer the file to your phone. download it to your computer, establish an activesync connection, and then run it from your computer. make sure you follow the instructions in the sticky. good luck, the htc rom is much cleaner and quicker than the atnt rom
shellcode said:
Also, before calling AT&T, do I need to have a SIM from another provider to do the SIM unlock or no?
Click to expand...
Click to collapse
You don't need another sim until you get the unlock code from AT&T. Once you do, put the other sim in your phone, boot it up, and enter the unlock code. It will say passcode accepted and your phone will be unlocked
Just got off the phone with AT&T (1-(916)-843-4685). I told them I was taking a trip to England, gave the IMEI and got my unlock code. So now I've got a fully unlocked phone and saved $500. Very nice.
shellcode said:
Just got off the phone with AT&T (1-(916)-843-4685). I told them I was taking a trip to England, gave the IMEI and got my unlock code. So now I've got a fully unlocked phone and saved $500. Very nice.
Click to expand...
Click to collapse
Exactly how I got mine unlocked. Free is good
Just a question, Did you get your unlock code while still on the phone?
In other words, they gave you the code right away!
or you have to way a couple a days to get the code?
I did the same one time with TMO and have to way a week to get the code.
I just called ATT and they got all my info and told me that htc will email me the info in a week.
They gave it to me while I was on the phone. HTC has nothing to do with AT&T's unlock codes. Did you call the 916 number posted above? Call again and get a different rep who knows what they're doing!
I've tried calling that ATT number multiple times with no luck.
I am a TMobile customer and have never had ATT. The first question they ask is for my account information. I tried calling back 5 times and spoke to 5 different people and they all want my account info.
If anyone here can do it I would greatly appreciate and i'd even paypal you some money for being able to pull it off.
AnthonyK said:
I've tried calling that ATT number multiple times with no luck.
I am a TMobile customer and have never had ATT. The first question they ask is for my account information. I tried calling back 5 times and spoke to 5 different people and they all want my account info.
If anyone here can do it I would greatly appreciate and i'd even paypal you some money for being able to pull it off.
Click to expand...
Click to collapse
that seems like it'll work. have someone thats been on at&t for a while to call them up and give them your imei. What I'm not sure is if they have records of only at&t imei and they'll know if you have tmo imei.
Unlock tilt
Thanks, I called the number and told them that I am going over seas, got mine unlocked. Will take a few days after AT&T puts in a request to HTC for the unlock code. They'll send it via email.
AnthonyK said:
I am a TMobile customer and have never had ATT. The first question they ask is for my account information. I tried calling back 5 times and spoke to 5 different people and they all want my account info.
Click to expand...
Click to collapse
Drop $20 on a GoPhone and give 'em that number - YMMV of course, but it's a cheap fix if it works - as it did for me...
HTH,
Richard
URPREY said:
Exactly how I got mine unlocked. Free is good
Click to expand...
Click to collapse
call today and they bluff me with the "if i give you the code the phone will never work again on at&t network and will became useful" i insist that i do these many times without any proble and they told me that will contact me in 3 to 5 days with the requested codes because they have to request it from someone ( i don't now who) but they will give it to me
hackmania said:
call today and they bluff me with the "if i give you the code the phone will never work again on at&t network and will became useful"
Click to expand...
Click to collapse
Mine works just fine after unlocking. They are giving you a line of BS.
hackmania said:
call today and they bluff me with the "if i give you the code the phone will never work again on at&t network and will became useful" i insist that i do these many times without any proble and they told me that will contact me in 3 to 5 days with the requested codes because they have to request it from someone ( i don't now who) but they will give it to me
Click to expand...
Click to collapse
Yeah, it took almost a month to get my V551 unlocked - between "misrouted" support requests, improper account information, and whatever real delays exist in getting codes from Motorola.
It's quite interesting that most Tilt people (myself included) have gotten codes immediately vs having them e-mailed - as had been ALL my previous experience.
Richard
I bought a D2G at eBay. I love it but I live in Hungary and I can't unlock it. Can anybody unlock it for me in USA by VZW Support if I pay every cost of unlocking (and plus money for helping)? It has clean ESN. I can send it to USA if it's required.
Please somebody help me!
matthewKER said:
I bought a D2G at eBay. I love it but I live in Hungary and I can't unlock it. Can anybody unlock it for me in USA by VZW Support if I pay every cost of unlocking (and plus money for helping)? It has clean ESN. I can send it to USA if it's required.
Please somebody help me!
Click to expand...
Click to collapse
You can buy a TurboSim off ebay item #200539432676 and it should work.
TurboSIM
Thank you for your advice, but I read it has few problems with D2G, so I want to unlock it by VZW.
send it back to d seller to unlock it
I tried it
I asked the seller about that but she refused it.
The device has to be active on a Verizon account that's in good standing. And the line it's unlocked on won't be able to unlock another phone for 10 monhts. I don't think you'll get too many takers on your request. TurboSim is probably your best bet?
Unfortunately
Unfortunately, the situation is bad. But I really pay extra cost for unlocking so if someone can help me to take extra cash, please send PM me.
I think I will order a TurboSIM, it's very cheap so I can try it.
Anyway, I got from UnlockCarrier.com 3 codes. 2 codes of them are 8-digit and they're absolutely wrong. The third one is 10-digit and the phone is thinking so much if I type it, but then the phone refuses it. Has someone got experience about 10-digit code?
The code should be 8 digits.
matthewKER said:
I asked the seller about that but she refused it.
Click to expand...
Click to collapse
did her posting indicated the phone is unlock n can be use world wide?
or it is locked phone?
ask her to call on ur behalf to get the unlock code, provide her with d IMEI n IMEID
I can help, pm me..
Thanks guys
haroldz123: I ask her but she refused it again but she said she can refund my money if I send back the phone.
wirelessprofessional: I sent a PM!
"A hope? A chance!"
Hi everybody,
wirelessprofessional can't help me but he tried it (Thanks for it).
But the seller wrote a message to me on eBay if I want to send back the phone she refund my money. I was thinking so much on this offer, and I want to accept it but she wrote another message. In message she wrote that she may can help because she started to work part-time at VZW.
Can someone tell me, would it work if a verizon smartphone user got the esn for the phone, activated it on their line online for matthewKER while he still has the phone, then call verizon from some land line or still active phone and ask them to unlock the phone for a valid reason, then get the code, give it to matthewKER, he unlocks it, then reconnect your own smartphone back to your verizon line? I assume he wouldn't get service or be able to call or anything given that the phone is in hungary, though if it can that's the only risk I see in doing this.
Very interesting...
This situation is very, very interesting... After I sent a video to wirelessprofessional about my bad codes to refund his and my money (because he got same wrong codes), he sent an e-mail. He wrote in the e-mail that he activated my phone on his account and he got an unlock code from VZW. And there is surprise: this code doesn't work, too.
But it isn't end of the story... The seller is also trying to take an unlock code from VZW (she said she works part-time at VZW now) and she wrote me different things than wirelessprofessional. She wrote that she need the pre-installed SIM-card number to unlock method, and today she wrote that the assistant at VZW Global Support wanted to do this method step-by-step with her, but the phone is in Hungary so she ask the assistant how does she do it at home, but assistant said her that call him again if she can use the phone while she speaking on the other phone.
My advice if you want to buy D2G outside USA: DON'T TRY TO BUY LOCKED D2G. To buy an unlocked one with bad ESN is better choice than buy a locked one with clean ESN...
ben7337: Thanks for your post, I hope someone can unlock my phone finally.
same problem, who can help pm please
Santiss, I had a similar problem and ended up selling the phone and buying and unlocked one. I een got the unlock code straight fro ma Verizon Wireless representative and it still didn't work. I initially thought it was because I had to be within reach of the Verizon network in order for the code to work but that was not the case; the code simply didn't work.
My advice? Just get rid of the phone (sell it, return it...) and get one that's already unlocked. The unlock codes are apparently a matter of luck and not a safe bet.
I have unlocked two D2Gs myself online. I know of 3 others that were unlocked using the same site. I HAVE NOTHING TO DO WITH THIS SITE! I just have used them myself for several different phone models and they always work perfectly.
One of my D2Gs is a very recent new model, the other one was an early phone, both unlocked fine.
I strongly suggest that people try this site before giving up.
mobileunlockstoredotcom
I think it was around the $10USD mark the last time I looked. I got my codes within an hour.
Both my D2Gs are used worldwide on GSM networks and are behaving well. I just did the edit of the radio image that should remove the band locks when I am next in the US in a couple of weeks, that should be interesting!
I'm a first timer with jump on demand and was wondering what other people experience when trying to carrier unlock. I wasnt on JOD when I got the note 4 and within a few days I had it carrier unlocked using a unlock service and didn't have any issues.
Does anyone think I will have any issues this time around now that I'm on JOD? Some people are saying that since the note comes with the unlocking app, that even if paying for a unlock code, that the app will not even let me use the paid for code. I need to return my N5 before time runs out if I'm gonna have trouble.
Thanks in advance and I truly appreciate everyone's info that could help me get carrier unlock without troubles.
Can't believe that nobody has had any experience with trying to carrier unlock when on t-mobile jump on demand. I know there is another thread that talks about unlock, but nothing in reference to jump on demand.
I'm trying to find out if purchasing a code would work or not. I'm running out of time to be able to return my N5.
Thanks again!
I don't know the answer, but you get the same phone regardless of JOD or not... so I'm thinking, if it can be unlocked, it can be unlocked on JOD too...
Just my $.02
I can't see how TMO could block you from SIM unlocking the phone if you pay for it through a service online.
T-Mobile has a policy where they will give you an unlock code if the phone is on the network for a specific amount of time. I think it's either 90 or 120 days on the T-Mobile network. I contacted them via chat for my Note4 and they gave me the unlock code for free.
iScott78 said:
I can't see how TMO could block you from SIM unlocking the phone if you pay for it through a service online.
Click to expand...
Click to collapse
I have checked with several unlocking services and they all are saying they can't unlock the N5 because of T-Mobile. Here is what the last service reply to me. See below....
Hi Chrisp,
Unfortunately we cannot help you.
T-Mobile has modified the firmware phone in such a way that it only can be unlocked trough their mobile application.
Please do not place an order on our website because even if we manage to make the phone ask for the SIM NETWORK UNLOCK PIN most likely it wouldn't work.
Let us know if we can assist you further.
its irritating if you pay full price and show them its paid for, they make you wait 40 days.
seattleboi1982 said:
its irritating if you pay full price and show them its paid for, they make you wait 40 days.
Click to expand...
Click to collapse
I here ya and agree. At least they will unlock it after 40 days no matter if it's paid in full or not.
Anyone having trouble with Sim unlock from T-Mobile? This many help http://forum.xda-developers.com/tmobile-galaxy-s6-edge/general/sim-unlock-t3186826/post62512066
Hello All,
Any recommendations to a website that will Sim Unlock my T-Mobile device to use it on international GSM?
Thanks
Are you currently a T-Mobile customer or no? If so you should be able to get them to unlock it for you. If not I don't know the answer.
Ebay and other unlocking sites offer the T-Mobile app unlock up for sale, anywhere between 25-50 bucks or so.
There is an app on there to check if you are eligible for unlock.
Traditionally, you could call T-Mo's Customer Care and request an unlock. They have been generally pretty lenient on letting people unlock (especially for long time customers).
However, seeing as there is this unlock app built in to the phone that has a temporary unlock option, you may only get authorized to use that until your phone is paid off or something to that extent.
It is definitely worth a call.
toefurkey said:
There is an app on there to check if you are eligible for unlock.
Traditionally, you could call T-Mo's Customer Care and request an unlock. They have been generally pretty lenient on letting people unlock (especially for long time customers).
However, seeing as there is this unlock app built in to the phone that has a temporary unlock option, you may only get authorized to use that until your phone is paid off or something to that extent.
It is definitely worth a call.
Click to expand...
Click to collapse
I purchased the phone from ebay USA, and i live abroad already. Then found out when i got the phone and tried using my local SIM that it were locked
But now i got it unlocked, for anybody else seeking unlock service PM me.
I'd remove the link if I were you....
Bought my wife's G5 from T-Mobile Online. Called to request to have it unlocked and they told me they have a 40 day waiting period then I can have it unlocked. They waived it immediately once I told them I was in the military and currently stationed overseas. Took about 6hrs to receive the unlock information.
dinggus said:
Bought my wife's G5 from T-Mobile Online. Called to request to have it unlocked and they told me they have a 40 day waiting period then I can have it unlocked. They waived it immediately once I told them I was in the military and currently stationed overseas. Took about 6hrs to receive the unlock information.
Click to expand...
Click to collapse
Congrats. You saved the 40 days waiting. My case was different, after i purchased mine on ebay, i found out that the IMEI is blacklisted (outstanding balance), so i had to go to third party services.
Zaynoun said:
Congrats. You saved the 40 days waiting. My case was different, after i purchased mine on ebay, i found out that the IMEI is blacklisted (outstanding balance), so i had to go to third party services.
Click to expand...
Click to collapse
Well, that sucks. I'll always buy from Swappa since I bought my LG v10 from there. Also remember, if you're buying a phone from someone, to ask for the IMEI to verify with the carrier that it isn't blacklisted. You probably actually paid the person enough so they can fix themselves.
dinggus said:
Well, that sucks. I'll always buy from Swappa since I bought my LG v10 from there. Also remember, if you're buying a phone from someone, to ask for the IMEI to verify with the carrier that it isn't blacklisted. You probably actually paid the person enough so they can fix themselves.
Click to expand...
Click to collapse
Well, the issue was solved with 45$ I was in a hurry to buy it because the price was attractive and swappa had much higher prices. Well next time, for sure more investigation must be done before buying.
I dont mean to hijack this thread but it's exactly my problem. I have at&t in Iowa (pretty much no tmobile presence here) bought a brand new g5 off ebay wasnt paying attention to the fact that it was locked to tmobile. I did try a site that charges 30 something bucks to get it unlocked and they emailed be back the next day saying they couldnt do it. I checked the eimi or whatever on swappa, says its clean. I saw somewhere that the best way to get the unlock code is to order a prepaid sim and load some money on it and wait 2 weeks and then request the unlock code? I went to tmobile's website and got halfway through the prepaid sim screens but when i put the eimi number in it comes back with nothing, i am assuming thats because the phone has never been activated anywhere before? Appreciate the help, I dont want to pile more dumb on top of dumb...
I need help unlocking my LG g5. I bought it online through eBay from someone that works at LG.
The phone came sealed, I ordered a unlock code, but I discovered as soon as I turned it on that now I need to unlock through t-mobile device unlock app.
The site I ordered my code said they would change my status on the t-mobile database so I can unlock the device through the app.
I Googled around and that should have worked. But apparently my IMEI is not registered t-mobile.
I bought a prepaid Sim and put it on the phone. It's working at t-mobile but its still not at their database (the IMEI).
What should I do?
Is there any way to force the IMEI to t-mobile database so it can be unlocked through the third party?
Or is there any other way to unlock it.
Please help...
Sent from my LG-H830 using XDA-Developers mobile app
fvc2000 said:
I need help unlocking my LG g5. I bought it online through eBay from someone that works at LG.
The phone came sealed, I ordered a unlock code, but I discovered as soon as I turned it on that now I need to unlock through t-mobile device unlock app.
The site I ordered my code said they would change my status on the t-mobile database so I can unlock the device through the app.
I Googled around and that should have worked. But apparently my IMEI is not registered t-mobile.
I bought a prepaid Sim and put it on the phone. It's working at t-mobile but its still not at their database (the IMEI).
What should I do?
Is there any way to force the IMEI to t-mobile database so it can be unlocked through the third party?
Or is there any other way to unlock it.
Please help...
Sent from my LG-H830 using XDA-Developers mobile app
Click to expand...
Click to collapse
Did you try the permanent lock option on the t-mobile unlock app? What message did you get then?
So far I tried 2 different services and requested unlock code but none of them worked, they simply didn't get back to me with any results.
Can someone suggest one that actually worked for them please and PM me?
Thanks guys.
Zaynoun said:
Did you try the permanent lock option on the t-mobile unlock app? What message did you get then?
Click to expand...
Click to collapse
It says:
Unlock Failed: This mobile device is eligible for unlock. For device unlock eligibility details, please go online or contact Customer Support.
And even if I go online, to T-Mobile IMEI check website, it says my IMEI is not recognized at T-Mobile.
Thats the problem.
Although I'm using it at T-Mobile, and it is a T-Mobile branded phone.
And because it's not at the database, I can't do ANYTHING to try to unlock it through third parties.
fvc2000 said:
It says:
Unlock Failed: This mobile device is eligible for unlock. For device unlock eligibility details, please go online or contact Customer Support.
And even if I go online, to T-Mobile IMEI check website, it says my IMEI is not recognized at T-Mobile.
Thats the problem.
Although I'm using it at T-Mobile, and it is a T-Mobile branded phone.
And because it's not at the database, I can't do ANYTHING to try to unlock it through third parties.
Click to expand...
Click to collapse
Maybe it has been bought on contract and must have been activated first so that IMEI would be registered at T-Mobile.
Mine was blacklisted and i unlocked it. It shouldn't be a big deal for yours.
I would suggest drop T_mobile a visit or call, and check with them what is wrong.
Logically, if the IMEI is not on their database then it shouldn't be carrier locked.
I will drop you a PM for a contact that might help you in this issue.
Zaynoun said:
Maybe it has been bought on contract and must have been activated first so that IMEI would be registered at T-Mobile.
Mine was blacklisted and i unlocked it. It shouldn't be a big deal for yours.
I would suggest drop T_mobile a visit or call, and check with them what is wrong.
Logically, if the IMEI is not on their database then it shouldn't be carrier locked.
I will drop you a PM for a contact that might help you in this issue.
Click to expand...
Click to collapse
Wrong my friend. If the phone is on TMO but IMEI is not in theit database that means phone wasn't activated on TMO network, which means you're not gonna be able to unlock it through official unlock app.
I wonder if this phone unlockeble at all without using that unlock app.
twoxa said:
Wrong my friend. If the phone is on TMO but IMEI is not in theit database that means phone wasn't activated on TMO network, which means you're not gonna be able to unlock it through official unlock app.
I wonder if this phone unlockeble at all without using that unlock app.
Click to expand...
Click to collapse
I am activated on TMO network, since I'm using the phone at tmobile.
I just discovered that for some weird reason my IMEI was wrong at tmobile.
I hope this is the reason.
fvc2000 said:
i am activated on tmo network, since i'm using the phone at tmobile.
I just discovered that for some weird reason my imei was wrong at tmobile.
I hope this is the reason.
Click to expand...
Click to collapse
that's weird
twoxa said:
Wrong my friend. If the phone is on TMO but IMEI is not in theit database that means phone wasn't activated on TMO network, which means you're not gonna be able to unlock it through official unlock app.
I wonder if this phone unlockeble at all without using that unlock app.
Click to expand...
Click to collapse
Noway get it unlocked without using the app. That is why unlocking service is starting from 30$ up to 45$. After i got confirmation from my unlock provider, i run the app, permanent unlock, and then unlock successfull reboot phone.
I jumped on the S21+ T-Mobile variant as it was offered with extra $100 off, cheaper than unlocked. I assumed the phone would be able to be used on any carrier since it would be fully paid off. But inserting my Verizon sim, I'm greeted with it saying the sim is unlocked and a reason code 132. Anyone have any ideas on what's going on, what I should try, or just return for unlocked version?
Try calling T-Mobile for the unlock code. I thought phones in the US weren't locked anymore or maybe they won't be in the future. Good luck!
chazfarote said:
Try calling T-Mobile for the unlock code. I thought phones in the US weren't locked anymore or maybe they won't be in the future. Good luck!
Click to expand...
Click to collapse
Thanks. I'm working with T-Mobile now, and they have suggested that I make a T-Mobile account then try to unlock it. Hoping all goes well
T-Mobile can't even *see* the phone to unlock it if it isn't attached to a T-Mobile SIM, so they won't be able to unlock it (nevermind willing) without that. If you can get one in there, you might be able to use 'team of experts' through Facebook or Twitter and have them unlock it, they're pretty good about working around normal limitations when you explain situations to them. We were able to get a still on EIP iPhone unlocked when we were in the Philippines by letting the TES agent know we were wanting to put a local SIM in, I would hope they'd be willing to work with you if you let them know you didn't realize it would be locked.
Will eat into your $100 discount some, though, with the risk that they tell you it still has to be active on T-Mobile for 45 days. I've always had good luck with them, they seem to be more capable of independent thought than a normal call-center person, provided you're calm with them.
Seamonkey79 said:
T-Mobile can't even *see* the phone to unlock it if it isn't attached to a T-Mobile SIM, so they won't be able to unlock it (nevermind willing) without that. If you can get one in there, you might be able to use 'team of experts' through Facebook or Twitter and have them unlock it, they're pretty good about working around normal limitations when you explain situations to them. We were able to get a still on EIP iPhone unlocked when we were in the Philippines by letting the TES agent know we were wanting to put a local SIM in, I would hope they'd be willing to work with you if you let them know you didn't realize it would be locked.
Will eat into your $100 discount some, though, with the risk that they tell you it still has to be active on T-Mobile for 45 days. I've always had good luck with them, they seem to be more capable of independent thought than a normal call-center person, provided you're calm with them.
Click to expand...
Click to collapse
@lakersfan29
Were you ever able to solve this? I have exact same thing going on with a Galaxy Tab S7+ that was bought directly from Samsung. Thought was too be unlocked but it's locked to TMobile. Strange thing is 3 different stories from 3 different TMobile reps. Phone can't be locked since you bought from manufacturer. Yes we can unlock it. And no we're can't unlock it until you've spent over $100 with prepaid fees lol.
jcrompton said:
@lakersfan29
Were you ever able to solve this? I have exact same thing going on with a Galaxy Tab S7+ that was bought directly from Samsung. Thought was too be unlocked but it's locked to TMobile. Strange thing is 3 different stories from 3 different TMobile reps. Phone can't be locked since you bought from manufacturer. Yes we can unlock it. And no we're can't unlock it until you've spent over $100 with prepaid fees lol.
Click to expand...
Click to collapse
Yes. Actually it was pretty straightforward, I sent a message to tmobile T-Force on twitter and I provided my imei and they said it would take up to 72 hours to unlock. And they followed up with me notifying that it should have been unlocked. It works, using service on verizon now
Was it @TMobileHelp that you actually tweeted
Download tmobile device unlock app from playstore and try unlocking.
krisology said:
Yes. Actually it was pretty straightforward, I sent a message to tmobile T-Force on twitter and I provided my imei and they said it would take up to 72 hours to unlock. And they followed up with me notifying that it should have been unlocked. It works, using service on verizon now
Click to expand...
Click to collapse
So thank you for the suggestion. The Twitter TMobile contact was the secret. After hours on the phone with T-Mobile support (and without being super critical they were just NOT very knowledgeable .... I think I knew more than they did) the Twitter alternative was quick and easy. They added the IMEI to their system and I was unlocked in less than 24 hours.