[Q] Asus TF Keyboard Dock not holding a charge - Eee Pad Transformer Q&A, Help & Troubleshooting

I'm wondering if anyone has experienced this. So far I've tried charging the dock for 9+ hours and when I unplug it, the LED still starts flashing as soon as I unplug it, indicating less than 10%~ battery left. I don't think this dock ever got a full charge ever.
Am I doing something wrong, or should I RMA the dock?

Bump, see if anyone knows the answer.

Is the charger getting hot when you plug it into the keyboard dock?

No, it doesn't get any hotter, but I know that it's passing power to the tablet, since the cable goes into the Mobile Dock and the Tablet is docked, the tablet gets a charged to 100%, but Mobile Dock doesn't

Remove the tablet part and just charge the dock on its own.

yep. charge them separately. i believe that if they are connected the tablet fills to 100% before the dock even starts to charge ....

wilbur-force said:
yep. charge them separately. i believe that if they are connected the tablet fills to 100% before the dock even starts to charge ....
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Click to collapse
Tried it, over 10+ hours, still the LED starts flashing as soon as I unplug it.
I think I may have to RMA

Reverence12389 said:
Is the charger getting hot when you plug it into the keyboard dock?
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Click to collapse
I got same problem too.
but the charger is hot while I charge tablet or dock or both together.
dock is not charge, it always 0%.
sorry for my bad on english

Is the dock FW up to date ?
TBH .. i'd just RMA it, if its under warranty, just get it sent back.
P.S. Download the dual battery widget to see what it displays for the dock power ... but still RMA it.

Related

[Q] Asus Eee Pad Transformer charging question

Hi,
I recently got my Transformer with keyboard dock a couple of days ago and am very pleased with how it's been performing up to now (updated to 3.1 soon after I got it ). I've got one question though (not sure if anyone has tested this): if you have the keyboard docked and you plug the charger into the dock, will both the dock and tablet charge in one sitting? Or does the power not get passed through somehow, meaning I have to charge each device separately?
Thanks.
Regards,
Jon.
Basically yes. The charger will charge whatever needs charging. I have the user created dual charging application that shows me exactly what's happening, and that's how it happens. It's the best case scenario. The ASUS engineer who designed that part of the system was wide awake when he / she was working on it.
Bye.
CrunchyDoodle said:
Basically yes. The charger will charge whatever needs charging. I have the user created dual charging application that shows me exactly what's happening, and that's how it happens. It's the best case scenario. The ASUS engineer who designed that part of the system was wide awake when he / she was working on it.
Bye.
Click to expand...
Click to collapse
Thanks for that .
Just a heads up, you're not going to want to leave the tablet docked to the keyboard when not in use as it drains the battery very quickly.
ad1980 said:
Just a heads up, you're not going to want to leave the tablet docked to the keyboard when not in use as it drains the battery very quickly.
Click to expand...
Click to collapse
When you say 'not in use' I'm guessing you mean when the tablet is switched on and left alone, right? Or does the same thing happen in this scenario even with the tab switched off? (Probably a dumb question lol )
problem with charging transformer
hi i have problem with this baby transformer ...
when i plugged charger with ac power to tablet charge indicator blink 2 time and then charge led in dock turning off
does it charge now or tablet or dock has problem ??
thanks in advance if anyone with experiences with this tablet aid me .
I think what you're describing is the "no power" light which pretty much says that the battery is completely dead, give it about 20 minutes and the light should (hopefully) come back on.
Sent from my Transformer TF101 using xda premium
My charging saga
Here is my charging saga,
Received my TF yesterday (along with the keyboard dock), thought I would boot it up for a quick look. It did not have enough charge to that. Put it on the charger, wasn't sure it was charging then but as mentioned in above post it was getting something cause it came on for a brief moment. After 8 hours I powered on the TF, booted up no issue but I had only 38% charged, but it wasn't showing it was charging (unless I overlooked some kind of icon). Quickly installed dual battery app, it showed battery was not charging. So, I put it on the dock (did not want to I wanted to sell the dock, it was free with the purchase) anyway, the dock was drained also but at least it showed at that time it was charging both. Will see what next after work.

Tf201 Dock won't charge

Just bought a used TF201 dock, but Im not sure it works properly! How do I see the firmware version? How do l see how much the battery is charged on the dock? The widget with both batteries says 0% in the dock even though it has changed for many hours.
If I press on the Dock Connected sign it just says 0%. The LED lamp of the dock flashes red when its charging, not constant red as the tablet does.
Is the dock defective or why won't it charge? Does it need firmware update? I can use all the other functions of the dock BTW.
It says 'TF201-DOCK-0207'
is that the correct firmware? How do I update the firmware?
That's really weird. It should be solid red when charging the dock. Im assuming you tried a reboot with the dock plugged in. If you plug the charger into the tablet does a charging insignia show up? If not then you probably don't have enough voltage to charge the dock as you would be "trickle charging" the tablet
If its not a voltage issue then you may have a bad charger, bad dock keyboard or bad tablet. I would first test the charger and tablet first. If that proves to work I.E. the tablet charges then I would move the tablet and charge the dock keyboar. If that works then insert the tablet into the dock keyboard and see if the charger will do both. Remember that the tablet will NOT charge the tablet with. It's battery until the tablets. Battery goes below the 70% threshold.
The adapter charges the tablet with or without the dock. The dock however doesn´t recharge whether its with the tablet or not :crying:
PederDingo said:
The adapter charges the tablet with or without the dock. The dock however doesn´t recharge whether its with the tablet or not :crying:
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Click to collapse
By what you're describing you aren't actually charging the dock is what people are saying. Usually charge is constant orange/red not flashing. If it is flashing when you are charging something is wrong. Does the dock go to green when on the charger for a period of time like a few hours? If not it's not charging.
neo1738 said:
By what you're describing you aren't actually charging the dock is what people are saying. Usually charge is constant orange/red not flashing. If it is flashing when you are charging something is wrong. Does the dock go to green when on the charger for a period of time like a few hours? If not it's not charging.
Click to expand...
Click to collapse
The dock doesn't charge. No matter how long its in the tablets charger it just blinks red. Even after being charged all night it still flashes red. No constant red or green.
PederDingo said:
The dock doesn't charge. No matter how long its in the tablets charger it just blinks red. Even after being charged all night it still flashes red. No constant red or green.
Click to expand...
Click to collapse
Sounds like the dock is bad. If it's under warranty send it in but don't tell them you're using it with a TF700 just say it won't charge with or without a tablet inserted
neo1738 said:
Sounds like the dock is bad. If it's under warranty send it in but don't tell them you're using it with a TF700 just say it won't charge with or without a tablet inserted
Click to expand...
Click to collapse
Yeah, I think I'll do that. Bought "Used - as new" through Amazon

Dock won't charge but still charges tablet and functions well.

I've seen many questions about the dock but can't find one that talks about this issue I just had this morning.
Last night both my tablet and dock were charged completely. This afternoon I start using my tablet and notice the tablet is at 30% and the dock is fully discharged at 0%. I plugged the keyboard in connected to the tablet to charge it. The tablet is charging just fine but the keyboard is flashing the orange light and is not charging. I have tried plugging just the keyboard in and it is still flashing orange and not charging. I thought it could be the power supply but the tablet itself is charging just fine.
Does anyone have any ideas I should try before trying to see if I can get a replacement?
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
When the dock is fully discharged the red led will flash for a while when your charging. It's normal, when you have charged for a while it will be constantly on!
Clegs said:
I've seen many questions about the dock but can't find one that talks about this issue I just had this morning.
Last night both my tablet and dock were charged completely. This afternoon I start using my tablet and notice the tablet is at 30% and the dock is fully discharged at 0%. I plugged the keyboard in connected to the tablet to charge it. The tablet is charging just fine but the keyboard is flashing the orange light and is not charging. I have tried plugging just the keyboard in and it is still flashing orange and not charging. I thought it could be the power supply but the tablet itself is charging just fine.
Does anyone have any ideas I should try before trying to see if I can get a replacement?
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
Same thing here, but dock isn't charging...
Egregious Philbin said:
Same thing here, but dock isn't charging...
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Click to collapse
Defective. Exchange dock or send to Asus for repair.
I don't know what happened but I left it plugged in all night yesterday and this morning it was half charged with the light on orange so I'm hoping that sometime when I was sleeping it fixed itself.
Sent from my SCH-I535 using Tapatalk 2
A whole night charged and half charged still doesnt seem right... If its all fully charged now.. it a matter of time when it will happen again..
junrider said:
A whole night charged and half charged still doesnt seem right... If its all fully charged now.. it a matter of time when it will happen again..
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Click to collapse
I've had a dock die and just flash with no charging on the prime before guess it was defective. Picked up an open box from ebay for 90 bucks works like a charm.
I got the dock to charge, but had to monkey around to get it to fit just right....still not fun....
Got it solved by doing a cold boot.
Turned it off then held power + vol down combo untill I saw the text "cold-coot linux" apear, released the buttons and waited boot.
Now the charging light is blinking.on the dock.
Ok. Honest mistake. It wasn't charging. It blinks when active (connected to tablet and tablet unlocked...if you lock the tablet the dock led stops blinking).
Tried the cold boot thing described above. Didn't work.
The charger charges the tablet alright, but not the dock.
Opened it up yo see if there was something wrong (cable disconnected or so). Unplugged and plugged everything back. Still won't charge. =/
Any ideas????
Thanks in advance!
Got it to charge using a pliers. Images attached.
Apparently or my dock jack is bad or my cable connector...most probably the dock. =/
Any ideas on what to do now? Where can I get this jack? Is it not extremely hard to replace? Worth it?
I'm in Brazil, so I got no official ASUS support for this piece. =(
rafaumm said:
Got it to charge using a pliers. Images attached.
Apparently or my dock jack is bad or my cable connector...most probably the dock. =/
Any ideas on what to do now? Where can I get this jack? Is it not extremely hard to replace? Worth it?
I'm in Brazil, so I got no official ASUS support for this piece. =(
Click to expand...
Click to collapse
did you manage to fix the problem?
I have the same issue
I have the same problem
Hi, did you resolve the problem? I have the same issue
rafaumm said:
Got it to charge using a pliers. Images attached.
Apparently or my dock jack is bad or my cable connector...most probably the dock. =/
Any ideas on what to do now? Where can I get this jack? Is it not extremely hard to replace? Worth it?
I'm in Brazil, so I got no official ASUS support for this piece. =(
Click to expand...
Click to collapse
I have the same issue, and after reading your post, I tried your hack and the charging light finally came on for my dock. Evidence strongly suggests its a flaky electrical connection in either the cord or the jack. I am leaning towards jack because my cord will charge my tablet when directly plugged in, but I am not yet convinced.
Noticing that the connector's pins are on the outside, and it connects to a double-sided blade of pins, I tried to squeeze the connector some to make a better electrical connection. It was a little better, in that I could occasionally now get the charging light to turn on for a few seconds by applying pressure to just the cord's connector, but still not reliable. I then tried to use a small blade between the plastic and outer metal casing of the cord's connector, and I destroyed the came and now it won't even charge my tablet. I'll have to go to the store tomorrow to replace the cable, and we'll see if a new cord works to power the dock.
There's a distinct possibility that a new cable might just be all the fix I need.
Looking at the teardown on ifixit, it seems like the tablet uses a slightly different connector housing than the dock. Perhaps the dock has a less reliable part.
jgrills said:
There's a distinct possibility that a new cable might just be all the fix I need.
Click to expand...
Click to collapse
A new cable did not fix it.
Without another good path forward, I get brave and have attempted to reshape the receiver jack's metal housing to be more snug, hoping that a squeeze would do it. I have only managed to mangle it further.

Dock battery not charging

All was working fine but now the dock won't charge at all.
It will charge the tablet while the charger is connected to either the tablet or the dock so the charger is not at fault.
I use dual battery widget and it shows as both dock and tablet are charging but only the tablet will charge to 100% and the dock stays at. 0%
Any idea if this can be fixed?
raze1000 said:
All was working fine but now the dock won't charge at all.
It will charge the tablet while the charger is connected to either the tablet or the dock so the charger is not at fault.
I use dual battery widget and it shows as both dock and tablet are charging but only the tablet will charge to 100% and the dock stays at. 0%
Any idea if this can be fixed?
Click to expand...
Click to collapse
Here's what I've tried so far.
Cold Reset (vol down and power until it does the cold hard reset.
Tried another charger
Still the same.
Now trying a trickle charge by connecting just the dock into a PC USB2 port and going to leave for half a day.
raze1000 said:
Here's what I've tried so far.
Cold Reset (vol down and power until it does the cold hard reset.
Tried another charger
Still the same.
Now trying a trickle charge by connecting just the dock into a PC USB2 port and going to leave for half a day.
Click to expand...
Click to collapse
Well that didn't work either.
Fear not I found out I have 3 weeks left on warranty (phew)
Just RMA'd it and its going back tomorrow. (Dock only)
[Edit]
Typical, got the RMA etc sorted and the thing has just kicked into life after a long trickle charge hooked up to the PC with tablet connected and powered on.
now to cancel the RMA.
Hope this info may help others in case of similar issues.

[Q] Dock + Tablet charging behaviour

Ok, new TF700T user here, coming from a TF101. I'm trying to figure out how charging works between the dock and the tablet. With my TF101 it was obvious..when the tablet was docked, it was kept at 100% charge by the dock. Simple. Now, with the TF700T and dock, I see that I have two icons on the bottom showing the charge of each. Nice. But, the charge on my tablet keeps dropping. My dock is at 99% and the tablet is at 90%. Why isn't the dock charging the tablet? What's it waiting for?
I HAVE seen the dock charge the tablet before, I just cannot for the life of me figure out what triggers it. Can anyone explain how it works with the TF700T? Does the tablet have to drop below some % before the dock kicks in or what? Or..do I have a defective dock?
Note that when I plug the charger into the dock + tablet, both batteries charge fine.
The dock is a TF700T dock mislabeled as a TF201 dock, but confirmed to be a 700 by Asus themselves.
Starlust said:
Ok, new TF700T user here, coming from a TF101. I'm trying to figure out how charging works between the dock and the tablet. With my TF101 it was obvious..when the tablet was docked, it was kept at 100% charge by the dock. Simple. Now, with the TF700T and dock, I see that I have two icons on the bottom showing the charge of each. Nice. But, the charge on my tablet keeps dropping. My dock is at 99% and the tablet is at 90%. Why isn't the dock charging the tablet? What's it waiting for?
I HAVE seen the dock charge the tablet before, I just cannot for the life of me figure out what triggers it. Can anyone explain how it works with the TF700T? Does the tablet have to drop below some % before the dock kicks in or what? Or..do I have a defective dock?
Note that when I plug the charger into the dock + tablet, both batteries charge fine.
The dock is a TF700T dock mislabeled as a TF201 dock, but confirmed to be a 700 by Asus themselves.
Click to expand...
Click to collapse
Sorry not an answer, but a supplementary. I have the same query and I also wonder why if I plug in the dock the total time available on the battery doesn't change, should it?? Overall what battery time should I expect +/- if I have both connected??
Sorry to butt in - I logged in to ask the question....
barrymah said:
Sorry not an answer, but a supplementary. I have the same query and I also wonder why if I plug in the dock the total time available on the battery doesn't change, should it?? Overall what battery time should I expect +/- if I have both connected??
Sorry to butt in - I logged in to ask the question....
Click to expand...
Click to collapse
I am strongly suspecting that there is a bug in the software related to the dock charging the tablet. A quick and easy way to trigger the charging process is to simply reboot the dock + tablet combo, not plugged in to the wall...when it comes back up, BING! it starts charging the tablet. My tablet was down to 70% with the dock at 99% and there was absolutely no charging going on until I rebooted the dock + tablet.
My current theory is that something gets fubared when you plug the charging cable back into the dock + tablet combo..when you unplug it, it appears the dock won't ever charge the tablet. I need to test this further when I get home from work.
Ok now I am certain that the dock charging is not working right on the TF700T.
The "reboot" trick does work, causing the dock to charge the tablet...but only to 90%. Once it hits 90%, the charging stops.
Is there some way we can submit "bugs" to Asus? Will they even listen? I'd love to know if other TF700 owners who have the dock are seeing this.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Probably something in here should get you started. http://www.service.asus.com/#!Contact%20Us/cw8z
Starlust said:
I am strongly suspecting that there is a bug in the software related to the dock charging the tablet. A quick and easy way to trigger the charging process is to simply reboot the dock + tablet combo, not plugged in to the wall...when it comes back up, BING! it starts charging the tablet. My tablet was down to 70% with the dock at 99% and there was absolutely no charging going on until I rebooted the dock + tablet.
My current theory is that something gets fubared when you plug the charging cable back into the dock + tablet combo..when you unplug it, it appears the dock won't ever charge the tablet. I need to test this further when I get home from work.
Click to expand...
Click to collapse
The dock does not charge the tablet before the tab battery is down to about 70%, that is the fact for my TF201 and TF700 and according to what I've read that is the way it's supposed to be (apparantly better for the battery than the TF101 setup).
I don't think your reboot did the trick, I think it would have charged anyways. But I'm not telling you for sure, just saying I think that is the way it's supposed to be (and is for me).
Actually, then the reboot did do the trick - b/c the reboot process consumed enough battery to drop it down under the 70% margin so the dock --> tablet charging process would kick in.
I'll test that and see.
The TF 201 manual states that the tablet will go down to 70% before dock charging kicks in and rechgarges it back to about 99% and then it will stop, go back down and keep doing this, in this way it keeps the tablet charged, the dock dorps to zero at the same time that the tablet gets charged to 80, then the tablet has a nearly full charge for you to use.
And I am drunk, sorry for the typos.
Yeah, your reboot only worked because the tablet's battery fell below the threshold anyway. It charges the tablet at 70% back up to the 90s, then stops, charges again from 70-90%, stops, etc. Your battery usage ends up having spikes, looking like:
_____|\______|\_________ <-- Dock discharges to 0% here
\___
\ <-- Tablets main battery hits 0%
Edit: Formatting got messed up, but I think you'll be able to figure it out
Your ASCII art looks like a train in my email lol
http://dl.dropbox.com/u/10158027/ScreenCaps/train-woo-woo.png
My wife just made me a long island to go with the 4 rum and Dr Peppers I have had, god I love that woman!
flyingwolf said:
Your ASCII art looks like a train in my email lol
http://dl.dropbox.com/u/10158027/ScreenCaps/train-woo-woo.png
My wife just made me a long island to go with the 4 rum and Dr Peppers I have had, god I love that woman!
Click to expand...
Click to collapse
Haha! That's how it's supposed to look! Choo-choo!

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