Related
Alright, allow me to summerize to you guys the series of screw ups that happened in the day that I've had my captivate.
Basically, it's like this. I got this phone from my brother (it used to be his). Now when I got it, I began basically erasing his contents and setting up mine. The Phone is on the Cognition OS and everything seemed fine.
Now, when I tried to set up my google account, it said I had to do a factory reset, I did that. Then I realized the market place app was no longer there :/
I did another factory reset, still didn't help, and started looking around for info.
I told my buddy this and he said he could fix it. So he get's the update.zip for rooting the phone, sets it up on the SD card, and goes to root the phone normally. Except when he restarts the phone after, it doesn't go to the set up screen, so he just starts it normally and enters the setup screen by holding home+volume up+power.
Then he presses the reinstall packages, and the phone seems to get to work on the update pack...
Now, every time I turn on the phone the voice says "converting data partition to optimize extension four", turns off, then repeats.
I've looked up this problem and it seems to have something to do with voodoo, but the causes in the other cases the causes were different.
Can someone please help me out here? I've also tried doing a hard reset by holding the volume down button and pressing power, but nothing seems to take me to the recovery mode.
HELP.
Did you pull the battery during this our did you let it run? Should let it run.
Does your phone boot up at all?
At&t or rogers?
Do you have a windows pc with usb drivers installed?
What its your build number, located under battery, something like 1008?
Answer these questions and we can get you back up and running
-Well after he did the reinstall thing we let it run for like 15 minutes, then he pulled the battery out.
-The phone only shows the AT&T screen, say's the "converting data partition..." thing, then goes blank and does it again. I've let it run for like 10-15 minutes before having to turn it off because I couldn't have the speech going off.
-I have a windows PC, and but I'm not sure if I have the drivers installed. I have Kies installed and when I plugged the phone in before Kies could recognize the phone (though it wouldn't fully connect, it would just say "connecting" on the kies screen).
-The Model is SGH-I897, that's the only relevant thing I see under the battery, that good enough?
Thanks a lot.
No, your phone has a build, on phone under battery, the word build is not listed. Something between 1006-1012
If we are going to do this you need to be active, I can not wait 20 minutes in between responses
Sorry the internet kinda crapped out actually.
And I see a 1007 between the bar codes, that it?
Yes
Before we get started try this
Take battery, sim, ext sd our of phone
Plug usb into pc but not phone
Put battery back in
Hold volume up and down, while holding plug in usb
Screen should come on with android with shovel
You can pull the battery again
Confirm this happened
Yep, it happened.
It may be easier if we use gtalk, log in on your pc using google id, send me an invite [email protected]. This way we know when each other respond
Just sent u the inv
I am having the same issue.. Chairchair did your problem get resolved?
Can anyone help?
James
liquorsh0tz said:
I am having the same issue.. Chairchair did your problem get resolved?
Can anyone help?
James
Click to expand...
Click to collapse
Have you gone back to stock and then reflashed? Seems like some files are getting corrupted. Because you have a voodoo kernel I would follow these steps. Make sure to back up.
1. Use Odin to flash a non vodoo kernel.
2. Flash stock rom and master clear
3. Reflash rom of choice if it is 2.2
3a. If you want 2.3 follow the tut on it.
4. Breath a sigh of releive lol
I recently updated my TF to 8.6.5.19 Firmware With CWM & Root and I noticed my volume up is not working, the down works fine, I have tried rebooting, Factory Reset and still nothing. It worked fine when I did the update with CWM but now it just stopped. I am not sure if it is software or hardware, I tried rebooting into CWM and it will not work either. I also noticed the backing has separated from the bezel and you can see the rubbers around the volume keys, I have never noticed and issue before with the volume, the volume down seems soft to press as the volume up seems a little bit harder. I wanted to send it for RMA but It is rooted and I do not know how to unroot it. I was told by someone that ASUS will not fix it if you root the tablet. If anyone can let me know what I could do to fix it or maybe someway to reflash the update again or unroot it. I would greatly appreciate it.
A solution....
Well i guess not many people can help you if they dont get the hands on it. Usualy u cant find out if it works or not. Best way is plug it in your pc open properties on your computer and go to hardware and see if the APX activates this is how u can find out if it really work if not here you have a program to get directly to recovery ...
---> https://market.android.com/details?id=com.modaco.transformerrecoveryboot&feature=search_result#?t=W251bGwsMSwxLDEsImNvbS5tb2RhY28udHJhbnNmb3JtZXJyZWNvdmVyeWJvb3QiXQ..
It works fine because i have tried it...
I have tried to get into APX mode many times but it does not work, it just starts the tablet, It is installed on my PC for I have used it before numerous times to install updates and to root it. The only option I can get is the volume down menu which I cannot select "Up" so it boots to the Wipe Data/Android screen. I want to RMA it but I cannot get anyone to let me know whether they will fix it if it is rooted.
This isn't going to help you much but I had an identical problem where the volume Up button stopped working. It was the impetus for me finally sending the unit in for repair - came back a month later with the volume up button functioning but the power button broken and the entire unit virtually unusable. This was a hardware repair as they did something to make the button feel totally different. Second RMA did fix things though.
Mine wasn't rooted though - way too many issues on this thing for me to risk the warranty. Good luck to you though.
Well I bought and downloaded the Asus Transformer Recovery Boot and it works like a charm for getting me into CWM but still no APX mode
Im sorry but i only want to help...
I insist please turn off your TF plug in usb to pc then turn it on pressin VOL + and START and go to mi pc properties hardware and u will see it goes in apx keep trieing it has to work sometimes it takes a little the screen on TF is black all the time just look at pc do it and wait count at least 8 seconds before letting loose the power bott and not more than 10 secs the VOL + if u do it wont work... TRUST ME ON THIS i have tried it on a TF 101 and a TF 3G both rooted now...
Galaxy tab 2 7 P3113. Actual ROM: pacman based on android 4.2.2. ROM used when it first failed was a 4.1.2 stock based rom for P31xx).
i never dropped the tablet. the problem started after connecting to the pc for transfering photos.
it simply shutdown on connect and when this happen the device stay off even when i use the power button. cant use recovery or go in download mode. the only way to start the system is to use wall charger and the recovery or download mode buttons when the batterie icon started to show the charge animation. the date and time reset. i can disconnect the charger and use the device for some time but can randomly go black (no power) and the same thing happen... cant use power button or go in recovery or download mode. when the device work i can shutdown, power up and reboot normaly until it happen again.
seem to be a problem related to battery power. the battery charge and keep charge like it should, can be a problem between the battery and the board or maybe a failure of the board itself. (i know date reset on pc because there no power to keep in memory. seem to be the same on this tablet.) sd data is fine. i ask here in case it can be solved by other way than returning the device or open it.
was using a custom rom when the problem started. i tryed some other rom with full wipe with no effect.
i have seen similar issue but in my case the battery actualy charge to 100% and keep his charge normaly.
any idea how to fix this? if the only option is a return to ssamsung for repair i would like to know the step required.
note: when it fail and the device is connected to pc i ear constant connect/disconnect sound from pc and it look for omap4430 driver.
mathieuraza said:
Galaxy tab 2 7 P3113. Actual ROM: pacman based on android 4.2.2. ROM used when it first failed was a 4.1.2 stock based rom for P31xx).
i never dropped the tablet. the problem started after connecting to the pc for transfering photos.
it simply shutdown on connect and when this happen the device stay off even when i use the power button. cant use recovery or go in download mode. the only way to start the system is to use wall charger and the recovery or download mode buttons when the batterie icon started to show the charge animation. the date and time reset. i can disconnect the charger and use the device for some time but can randomly go black (no power) and the same thing happen... cant use power button or go in recovery or download mode. when the device work i can shutdown, power up and reboot normaly until it happen again.
seem to be a problem related to battery power. the battery charge and keep charge like it should, can be a problem between the battery and the board or maybe a failure of the board itself. (i know date reset on pc because there no power to keep in memory. seem to be the same on this tablet.) sd data is fine. i ask here in case it can be solved by other way than returning the device or open it.
was using a custom rom when the problem started. i tryed some other rom with full wipe with no effect.
i have seen similar issue but in my case the battery actualy charge to 100% and keep his charge normaly.
any idea how to fix this? if the only option is a return to ssamsung for repair i would like to know the step required.
note: when it fail and the device is connected to pc i ear constant connect/disconnect sound from pc and it look for omap4430 driver.
Click to expand...
Click to collapse
Seems to be a hardware prob so take it to samsung
qazmed said:
Seems to be a hardware prob so take it to samsung
Click to expand...
Click to collapse
ok thank you, will try to restore stock firmware for warranty.
is there a way to return it without using samsung web site? the site dont work very well (the menu are empty but required in step 2... refresh dont change anything) also it always show an error when i enter the device serial number. (the one printed behind the device and the one show in os.
noticed that when it connected to wall the system work and stay on... seem to be the battery itself or the connection to the battery. anyway it on waranty, im better to send it to samsung.
mathieuraza said:
ok thank you, will try to restore stock firmware for warranty.
is there a way to return it without using samsung web site? the site dont work very well (the menu are empty but required in step 2... refresh dont change anything) also it always show an error when i enter the device serial number. (the one printed behind the device and the one show in os.
noticed that when it connected to wall the system work and stay on... seem to be the battery itself or the connection to the battery. anyway it on waranty, im better to send it to samsung.
Click to expand...
Click to collapse
ok , another thing... i tried to connect it to my pc this time it work and i was able to transfer stuff to it. i unpluged and pluged again, no failure... the only thing i did was a few gentle tap on the back of the device to see if it was related to a bad connection to the battery. i also did a factory reset. will see if the device can stay unconnected without failure. anyway i have to wait for samsung reply.
mathieuraza said:
ok , another thing... i tried to connect it to my pc this time it work and i was able to transfer stuff to it. i unpluged and pluged again, no failure... the only thing i did was a few gentle tap on the back of the device to see if it was related to a bad connection to the battery. i also did a factory reset. will see if the device can stay unconnected without failure. anyway i have to wait for samsung reply.
Click to expand...
Click to collapse
ok plus if u can use triangle away so that samsung wont discover u voided ur waranty
qazmed said:
ok plus if u can use triangle away so that samsung wont discover u voided ur waranty
Click to expand...
Click to collapse
oh yeah, thank a lot forgot that part even if it fail again i can recover it temporally and use triangle away.
weird, still no failure everything work normaly... it unpluged since my last post.
have this problem since 4 days without any change, usualy when i recover it fail after 15-30m unpluged.
mathieuraza said:
oh yeah, thank a lot forgot that part even if it fail again i can recover it temporally and use triangle away.
weird, still no failure everything work normaly... it unpluged since my last post.
have this problem since 4 days without any change, usualy when i recover it fail after 15-30m unpluged.
Click to expand...
Click to collapse
it looks like u did some magic tapping on the tab. btw am sure it hardware
qazmed said:
it looks like u did some magic tapping on the tab. btw am sure it hardware
Click to expand...
Click to collapse
yes, im sure your right. it good that i can use it until i have to send it for repair/replacement. thank you for reply
just wont boot, it won't do anything when i power up my asus transformer tf101 it just get stuck on the first thing you see when you start you asus eeepad and it wont go any further when i power u p and press volume up it just wont go into apx mode so that i can do a easyflash so any suggestion guys plzz??? i really need this it's for my bro.
That's pretty vague. Do you know of it has a custom rom, a custom recovery?
Did you do anything before it reached that state?
xvls said:
just wont boot, it won't do anything when i power up my asus transformer tf101 it just get stuck on the first thing you see when you start you asus eeepad and it wont go any further when i power u p and press volume up it just wont go into apx mode so that i can do a easyflash so any suggestion guys plzz??? i really need this it's for my bro.
Click to expand...
Click to collapse
yea i did everything i could it just wont load up anything i try anything possible but it wouldnt let me in plus i think is not brick it have something to do with the software.
I am having the same symptoms
Model:
TF101 B70 rooted with CWM, custom kernel, and custom ROM.
Symptoms:
Stuck at Eee Pad ASUS logo screen with no progress indicators
Cannot turn tablet off. I can reboot by holding down the power button or let its battery run down.
Cannot boot into APX mode. I have tried holding down Vol+, Vol-, and both buttons before, during, and after power button depressed for reboot. I have tried holding them down for 6, 15, 30, and many seconds.
Cannot boot into recovery
Possible causes:
First had trouble with a bad pre-flash wipe script which took me to where I am now
Troubleshooting steps tried:
Attempts at APX mode and recovery using methods above.
Removed bezel to rule out Vol or power button external switch problems
Stock charger died, so I spliced a 12V 1.5A line into the stock USB cable just in case the TF101 needed something higher voltage to function properly
Bought a new cable
Installed Universal Naked Drivers 0.72 into my Windows 8.1 box
Searched XDA, Transformer forums, and with Google across many other domains with very few hits on this symptom.
I have several computers running and any OS one could want for the USB side of the 40pin cable.
search tags: bricked, can't boot into APX, eeepad logo, eee pad logo, asus logo, tf101, transformer tf101, b70
Just making sure, you guys are aware that the screen stays off in apx right? Have you tried to put it into apx while plugged in to the computer? Plug it in, and then hold volume up and power until the computer recognizes a new device.
jortony, what did you right when this started?
samdudelinxman said:
Just making sure, you guys are aware that the screen stays off in apx right? Have you tried to put it into apx while plugged in to the computer? Plug it in, and then hold volume up and power until the computer recognizes a new device.
jortony, what did you right when this started?
Click to expand...
Click to collapse
I was installing a new ROM which necessitated a wipe. I don't remember the name of the script I used, but I remember selecting the wrong option and rebooting mid wipe to try and prevent the wipe from starting. I wasn't able to recover it then and so I put it on my project shelf until I could get back to it. It's been there for a couple years and I am making one last attempt before I try something drastic like transplanting the flash from a broken TF101 or breaking it down for components... It would be such a waste..
I would love to be able to boot to APX mode, but I just can't get there. If you're near Chicago I'll buy you lunch and you can try your luck. =)
jortony said:
I was installing a new ROM which necessitated a wipe. I don't remember the name of the script I used, but I remember selecting the wrong option and rebooting mid wipe to try and prevent the wipe from starting. I wasn't able to recover it then and so I put it on my project shelf until I could get back to it. It's been there for a couple years and I am making one last attempt before I try something drastic like transplanting the flash from a broken TF101 or breaking it down for components... It would be such a waste..
I would love to be able to boot to APX mode, but I just can't get there. If you're near Chicago I'll buy you lunch and you can try your luck. =)
Click to expand...
Click to collapse
I'd love to take you up on that, but I'm in Alabama at the moment. What was the script supposed to wipe? Just a general prepare-for-new-rom wipe?
samdudelinxman said:
I'd love to take you up on that, but I'm in Alabama at the moment. What was the script supposed to wipe? Just a general prepare-for-new-rom wipe?
Click to expand...
Click to collapse
I'll be in Spanish Fort around Christmas. =)
The script had multiple options, I chose the wrong one in haste..
jortony said:
I'll be in Spanish Fort around Christmas. =)
The script had multiple options, I chose the wrong one in haste..
Click to expand...
Click to collapse
That's odd that it won't go into apx as the result of a wipe script. I was under the impression that apx was so deep in the system that it was pretty much untouchable. I would especially think some wipe script wouldn't be messing with apx. Are you absolutely sure you remember trying just plugging it into a computer and holding down power and vol + continuously? When you do this your computer didn't sense a device?
samdudelinxman said:
That's odd that it won't go into apx as the result of a wipe script. I was under the impression that apx was so deep in the system that it was pretty much untouchable. I would especially think some wipe script wouldn't be messing with apx. Are you absolutely sure you remember trying just plugging it into a computer and holding down power and vol + continuously? When you do this your computer didn't sense a device?
Click to expand...
Click to collapse
That, and also, do you have the APX drivers installed? I don't think UND covers that.
Duchman said:
That, and also, do you have the APX drivers installed? I don't think UND covers that.
Click to expand...
Click to collapse
UND is supposed to cover apx. It did for me, but hey, what do I know. My TF101's essentially bricked right now!
samdudelinxman said:
UND is supposed to cover apx. It did for me, but hey, what do I know. My TF101's essentially bricked right now!
Click to expand...
Click to collapse
Hey, I just want to thank everyone for troubleshooting this with me.
Just to start, isn't it possible to boot into APX mode without any computer attached? If this is the case, then I should be able to reach APX mode with or without the drivers correctly installed and configured. If it does require the computer to be set up properly, I am going to test this on a couple other machines in two days (hosting family Thanksgiving) with all the drivers I can find.
As for the wipe script, I would be surprised if that would be possible too, but if it didn't directly cause the problem it was coincidental and exceedingly likely to be a cause.
Though there are a couple other vectors for my woes: Incorrect power supply (i'm trickle charging on USB) to allow the tf101 to overcome some very low-level programmed switch enabling normal/debug functions; or, incorrect wiring for the my DIY power supply along my troubleshooting escapades which fried something, though I don't see evidence of internal power transformer death within the tf101 which would probably be characterized by periodic reboots, or just plain inky black death.
APX mode works without a PC, it's all on the TF101 (Vol up & power from a powered off state) nothing appears on the TF screen, only sign is the USB connect sound if you have it connected to the PC
UND are specifically for APX mode, but are not signed, so if you are running an OS later than Win 7, or a 64bit OS, you will need to disable driver signing from the F8 safemode boot options (Advanced boot, Win 8.x)
Or use Win 7 32bit
My bad, for some reason I remembered UND not working for me.
I'm guessing you are having trouble with APX mode because you are not able to turn off the tablet completely. Try this: when your tablet is stuck on the logo, press and hold down Volume Up and Power buttons until you see a black screen (release the buttons in 2-3 seconds after that), then connect it to your PC. You should see Asus Transformer APX Interface registered
If the tablet stays on the black screen but nothing is happening on the PC, follow *Detection*'s advice about driver signing.
I successfully disabled driver signing on my Windows 8.1 machine to install UND, but the APX mode is still my sticking point. I tried rebooting with Vol+ before, during, and after the screen turns off and the same with the power button, but that's not getting me into a black screen. I even tried discharging the battery completely to fully shut it down which did something new and interesting: The tablet booted to logo as usual, then the logo quickly disappeared leaving a blank screen but then rebooted again. This might have been the elusive APX mode coupled with an accidental reboot, but I only get to try it once every complete discharge, recharge, and first boot cycle. I am discharging again now to test this again.
I have a Samsung Galaxy J7 and there is no ROM on it. It had TWRP installed and working, but today it stopped booting. If I push the power button
nothing happens like the battery is dead. I went ahead and bought a new OEM battery and put it into the phone. I plug in the charger and for a
few seconds, the black screen shows a battery in the middle with a lightning bolt. Then it goes back to black ... I let it charge overnight but when I
go to turn it on, it still does nothing. no matter how long I hold the power button, nothing happens. I tried power + home + Vol and still nothing.
Just a black screen and no LEDs light up. Nothing ... if I plug it back into power the battery icon shows again in the middle of the screen with a
lightning bolt, then goes back to black.
What could this mean ?? Is there anything I can try ? the phone was booting into twrp just fine until today.
Please help !!
Thibor69 said:
I have a Samsung Galaxy J7 and there is no ROM on it. It had TWRP installed and working, but today it stopped booting. If I push the power button
nothing happens like the battery is dead. I went ahead and bought a new OEM battery and put it into the phone. I plug in the charger and for a
few seconds, the black screen shows a battery in the middle with a lightning bolt. Then it goes back to black ... I let it charge overnight but when I
go to turn it on, it still does nothing. no matter how long I hold the power button, nothing happens. I tried power + home + Vol and still nothing.
Just a black screen and no LEDs light up. Nothing ... if I plug it back into power the battery icon shows again in the middle of the screen with a
lightning bolt, then goes back to black.
What could this mean ?? Is there anything I can try ? the phone was booting into twrp just fine until today.
Please help !!
Click to expand...
Click to collapse
Flash stock rom latest with odin
Charge the batteries outside of the phone, with a standalone charger first.
sandeepkumar0153 said:
Flash stock rom latest with odin
Click to expand...
Click to collapse
Mmm ok I can try, I am very new with this phone, but have much experience with Odin and flashing, could you please point me to
the Stock ROM I should use?
Will this one be ok to try ? https://forum.xda-developers.com/galaxy-j7/j700t-development/rom-optimum-stock-v1-fullofhell-t3701168
Thank you so much ...
PS...( dodo224 ) I do not have a standalone charger to charge with so I can not try that method of charging. I will try Odin tho.
Thibor69 said:
Mmm ok I can try, I am very new with this phone, but have much experience with Odin and flashing, could you please point me to
the Stock ROM I should use?
Will this one be ok to try ? https://forum.xda-developers.com/ga...ment/rom-optimum-stock-v1-fullofhell-t3701168
Thank you so much ...
PS...( dodo224 ) I do not have a standalone charger to charge with so I can not try that method of charging. I will try Odin tho.
Click to expand...
Click to collapse
I dont have that phone so cant suggest you any roms, just make sure its stock and latest. Also i doubt that its a battery issue as a brand new battery has some charge which should have turned on the phone when you tried.
you can download your stock rom here: https://www.sammobile.com/firmwares/
download the latest one.
sandeepkumar0153 said:
Flash stock rom latest with odin
Click to expand...
Click to collapse
Hi -
I am a bit confused ... how can I flash anything if the phone will not turn on ? I can't even use Odin. If I push the power button on the phone
nothing happens. The only action I ever see is when I plug in the power cord to the phone, for about 5 seconds a big picture of a battery
with a lightning bolt through it, then the screen goes black again.
Thoughts please ???
Thank you
PS. I have tried different chargers and different batteries, but still the same result's.
Thibor69 said:
Hi -
I am a bit confused ... how can I flash anything if the phone will not turn on ? I can't even use Odin. If I push the power button on the phone
nothing happens. The only action I ever see is when I plug in the power cord to the phone, for about 5 seconds a big picture of a battery
with a lightning bolt through it, then the screen goes black again.
Thoughts please ???
Thank you
PS. I have tried different chargers and different batteries, but still the same result's.
Click to expand...
Click to collapse
Since you're new, have you tried pulling the battery, putting it back, then holding power, home, and volume down buttons simultaneously? It wasn't clear if that was the problem with using Odin or not.
Thibor69 said:
Hi -
I am a bit confused ... how can I flash anything if the phone will not turn on ? I can't even use Odin. If I push the power button on the phone
nothing happens. The only action I ever see is when I plug in the power cord to the phone, for about 5 seconds a big picture of a battery
with a lightning bolt through it, then the screen goes black again.
Thoughts please ???
Thank you
PS. I have tried different chargers and different batteries, but still the same result's.
Click to expand...
Click to collapse
If you have usb debugging on, there might be a way to reboot system in download mode. Its tricky But it works i guess. Try to Google some thing about soft brick. Im busy with work so not checking xda quite often. Sorry and good luck
sandeepkumar0153 said:
If you have usb debugging on, there might be a way to reboot system in download mode. Its tricky But it works i guess. Try to Google some thing about soft brick. Im busy with work so not checking xda quite often. Sorry and good luck
Click to expand...
Click to collapse
Hi again -
first off Yes I have tried power-vol-home but again nothing happens. No screen. Just black. The ONLY TIME the screen comes on is if I put the charger into the phone..the screen ONLY comes on for 5 seconds displays the battery and shuts OFF. I have NO ROM / NO TWRP. . it is all gone. I had TWRP but if its there I cannot boot to it. No fast download / download / recovery nothing happens, only the battery ICON for 5 seconds. I have tried three batteries and none of them will help. It will NOT charge either.
Also Sandeepkumar - sorry I was not clear. There is NO OS. No Rom. So there is no way to turn on usb debugging. Please help ! If you have any other ideas, or you need any more info from me
Thanks again all !!
PS... Just so you all know, It was ALL working prior to this. It was rooted/TWRP/Custom ROM ... all fine. Then I deleted ROM/OS by mistake from TWRP, then this all happened
Thibor69 said:
Hi again -
first off Yes I have tried power-vol-home but again nothing happens. No screen. Just black. The ONLY TIME the screen comes on is if I put the charger into the phone..the screen ONLY comes on for 5 seconds displays the battery and shuts OFF. I have NO ROM / NO TWRP. . it is all gone. I had TWRP but if its there I cannot boot to it. No fast download / download / recovery nothing happens, only the battery ICON for 5 seconds. I have tried three batteries and none of them will help. It will NOT charge either.
Also Sandeepkumar - sorry I was not clear. There is NO OS. No Rom. So there is no way to turn on usb debugging. Please help ! If you have any other ideas, or you need any more info from me
Thanks again all !!
PS... Just so you all know, It was ALL working prior to this. It was rooted/TWRP/Custom ROM ... all fine. Then I deleted ROM/OS by mistake from TWRP, then this all happened
Click to expand...
Click to collapse
right, so now what we need to do is , connect your phone to computer while the device manager is opened on it. that way we can check if computer recognises the device in any mode. if it shows something in usb section then maybe we can look for a way to bring the phone in download mode or some other mode.
sandeepkumar0153 said:
right, so now what we need to do is , connect your phone to computer while the device manager is opened on it. that way we can check if computer recognises the device in any mode. if it shows something in usb section then maybe we can look for a way to bring the phone in download mode or some other mode.
Click to expand...
Click to collapse
Hi again - Thank you so much for helping me out here. I am lost without my phone OK - I have done as you asked and when I plug it in nothing happens. Win10 does not see it at all. If I plug in my wife's iPhone Win10 see's her phone, but yellow ! is showing over her device. I have never installed drivers for her iPhone.
Again thank you for help !! I await patiently your reply. :good:
Thibor69 said:
Hi again - Thank you so much for helping me out here. I am lost without my phone OK - I have done as you asked and when I plug it in nothing happens. Win10 does not see it at all. If I plug in my wife's iPhone Win10 see's her phone, but yellow ! is showing over her device. I have never installed drivers for her iPhone.
Again thank you for help !! I await patiently your reply. :good:
Click to expand...
Click to collapse
Okay, we must not check this pc for the device, open device manager using windows + X. Then selecting device manager from that black menu that pops up. Inside device manager, look for the list of usb devices, it should be near the end of list. Now when you plug a usb, you either see usb mass storage device or you see unrecognised device. Check what happens when you plug the phone and battery sign shows up
sandeepkumar0153 said:
Okay, we must not check this pc for the device, open device manager using windows + X. Then selecting device manager from that black menu that pops up. Inside device manager, look for the list of usb devices, it should be near the end of list. Now when you plug a usb, you either see usb mass storage device or you see unrecognised device. Check what happens when you plug the phone and battery sign shows up
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Click to collapse
Ok, I first checked device manager while I plug in a flash drive and it shows the flash drive ( see picture ) --- Next I pluged in the phone and battery and nothing happens. Device manager doesnt change or
show the phone at all. ( See the pic ) ..
What next
Thank you !!
Thibor69 said:
Ok, I first checked device manager while I plug in a flash drive and it shows the flash drive ( see picture ) --- Next I pluged in the phone and battery and nothing happens. Device manager doesnt change or
show the phone at all. ( See the pic ) ..
What next
Thank you !!
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Click to collapse
Okay, so if the phone doesnt show up in device manager then i guess there is nothing that we can do. I have ran out of ideas. Maybe its time to send it to customer support.
As you're trying all this, is your battery fully charged?
Sent from my SM-J700F using Tapatalk
sandeepkumar0153 said:
Okay, so if the phone doesnt show up in device manager then i guess there is nothing that we can do. I have ran out of ideas. Maybe its time to send it to customer support.
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Oh ... Well I assume it doesnt show because it is not turned on. I guess my only option is to get a standalone charger and charge the battery then try again ,,,
Other than that .. IDK.
thanks anyway .
Thibor69 said:
Oh ... Well I assume it doesnt show because it is not turned on. I guess my only option is to get a standalone charger and charge the battery then try again ,,,
Other than that .. IDK.
thanks anyway .
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Click to collapse
I hope you get the device working. Good luck and please share what happened.
FYI I charged the battery in a universal charger, now phone boots fine. Battery was just too low to take a charge from phone.
Thanks again