AT&T Fuze screen issue - bottom menu-area of screen is flickering almost constantly
(Forgive me for the length of this post. I am just trying to provide as much information as possible! If anyone has encountered this same or similar issue, your help is greatly appreciated).
I need help! (professional and otherwise) ...with my AT&T Fuze (rebranded Touch Pro).
I am developing a game for Windows Mobile called Scrobble (http://forum.xda-developers.com/showthread.php?p=3206316&posted=1), and I left it running overnight.
My screen is set to turn off after 1 minute, and my device set to sleep after 5 minutes when plugged in to external power.
I had the Fuze plugged into wall outlet power to recharge. I left it lying, like I always do, face down on a black soft-leather CD case (so the glowing charging light doesn't bother me).
I left it alone for the 7.5 or so hours I was asleep. When I woke up in the morning and picked it up, the screen was on. It usually is not on, and I don't think I pressed the button to activate the screen.
When I looked at the screen, the Scrobble program was still running, and the bottom menu portion of the screen was flickering. Scrobble has two menu buttons at the bottom -- "Turn" and "Game" -- with a SIP keyboard icon in between them (same as nearly all WM apps).
In any other program, or the Today screen, the menu portion of the screen flickers (the brightness constantly and rapidly fluctuates consistently... like a fluorescent light that is on its last leg).
I did a full power off and power on, and during the "world phone" screen and the the AT&T 3G "power up" animation, the flicker was -not- there. But as soon the Windows Mobile loading/splash screen appeared, the flicker returned, in the exact same spot.
And I can see the ghost "Turn -- [SIP] -- Game" menu in the flicker. But I don't think it's burnt into the display, because it's not there during the first two loading/splash screens.
Currently I have the battery completely removed from the device and will leave it out for a while. If that doesn't work I will do a hard reset.
Any help would be greatly appreciated!! (This device is about 2 months old -- does HTC provide any support for it directly?).
Fixed
Phew! My screen flicker issue is no more.
I'm not sure if it's because I took the battery out and let it sit and think about what it had done for ~22 hours, or if it's because it just went away after a while (with the battery out for 22hrs). But either way, my Fuze is back to normal!
So if anyone leaves theirs on overnight and wakes up in the morning to a flickering ghost of a menu at the bottom, my suggestion is to fully reboot it, then take the battery out and leave it out overnight!
(It's kind of nice going a full day without any phone calls!!).
good for you.. you dont need a new phone giving you damage issues already... glad to hear that its gone
Thanks you for this post. I am going through the same thing with my ATT Fuze. This time it is Tomtom that I left running overnight with the screen turning on and off. I can add that the flicker and ghost is there the second the phone powers on. I have already hard reset and took the battery out for a few mins, but the flickering still there. Now I will take the battery out for several hours and hopefully it will be normal again.
I had a similar issue this week. I was using the phone all day, getting emails and phone calls, no problems. I get home and go to charge my phone and it doesn't appear to be charging. I flip on the screen and the whole screen is flickering on and off like it's not getting enough power. I charged the device over night, hard reset, pulled battery for 24 hours and still it won't go away. I just got the device thru amazon so I already reordered a replacement.
I've never left my screen on for hours at a time and I sometimes run into that same issue. The bottom of the screen flickers, and I can see a ghost image of my left and right soft keys when doing things that pull up a dark grey or black screen, like adjusting the volume. I usually try a few soft resets, and if that doesn't work I turn it off and take the battery out for a while. From what I am reading it seems to be correlated with extended periods of screen usage, but my screen has rarely been kept on for more than 30 minutes at a time.
Not to beat a dead horse or anything, but I was just having the same problem with my Fuze: the bottom quarter of the screen was flickering, but without the ghosting you spoke of. Out of curiosity, I went into my "Power Settings" menu, and for some reason the "auto adjust backlight" was unchecked, and the brightness settings were maxed out. I checked "auto adjust backlight" and the flickering stopped. Not sure why, but thought I'd add it to the thread.
kart_racer3 said:
Not to beat a dead horse or anything, but I was just having the same problem with my Fuze: the bottom quarter of the screen was flickering, but without the ghosting you spoke of. Out of curiosity, I went into my "Power Settings" menu, and for some reason the "auto adjust backlight" was unchecked, and the brightness settings were maxed out. I checked "auto adjust backlight" and the flickering stopped. Not sure why, but thought I'd add it to the thread.
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Yeah I did notice that it's only really noticeable when the screen is set to max brightness. Setting it on auto adjust cleared it up for me also.
proj3ktpat said:
Yeah I did notice that it's only really noticeable when the screen is set to max brightness. Setting it on auto adjust cleared it up for me also.
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thx guys...helped me out too...
Just sent my unit in for repair (under warrenty) due to the screen flicker issue, lets see what happens when it comes back.
I just started to experience the flicker today. Has be somewhat concerned. The device is only two weeks old.
However, it seems to have stopped by itself while I was searching the forums for an answer. If it returns, I'll try the 'remove battery' method and see if that helps.
Also, I love Scrobble! Shame it doesn't work on QVGA displays. Or, at least, didn't on my Wizard...
Related thread
Hey guys there's a thread with the same exact issue and a screenshot on the first post.
http://forum.xda-developers.com/showthread.php?t=535099
Seems to be something related to the Hardware 3D Acceleration driver for Windows Mobile, I get this problem only once 3d has been activated.
If Sense/TF3D is turned off, I never see this problem. It only comes up once a game or Sense has been launched.
I can also boot into Android without 3D activated and not have this problem, but if I run Sense then go into Android I get the flicker from a Windows Mobile screen while in Android.
protwitness: That doesn't seem to be the case (for me, at least.) I don't run TF3D and it still happens. I can't really discern what the trigger is, but I have a feeling it has something to do with the screen brightness auto adjustment. (Sometimes, I'll turn my phone on when it's dark and it jumps to full day-light brightness for some reason.)
I've adjusted to it and it doesn't really bother me any more.
Ok so I have a little problem with my HTC Diamond. In options I set to turn-off the backlight after 10s of inactivity which is standard. The problem is that after those 10s I can see that the screen backlight is fading out but it doesn't fade out completly - if you look from an angle it might appear that it's off but if you look at the front of the phone or simply in the dark you can see that the backlight is still on only set to something near 10 or 5%. As you know the battery just sucks in this device and I don't want the backlight to drain it so any ideas or tips on this matter? Of course I can put the phone to sleep mode but I'd just prefer to make the backlight turning off so I can take a look at the screen to for example check the time without having to press any buttons...
Same problem here
After those 10s the screen is not turning off completly, just fading to 5, 10 %. The screen with all the info, the home page let us say, is still visible and drains the battery. I also could just press the power button to turn is completly off, but I would also prefer it to do this manually after ten second.
Did you find a solution to this problem yet?
Help Battery Drain
Same thing here, and my Backlight is stuck to 100% i think,
anyone found a solution to this? any hints?
Guys, i assume youve set the "turn off device if not used for xxx mins" correctly whilst in battery and external power correctly?
If you have, what roms are you using as you give us no information to help any further
Hello,
I had the same problem with ROM 2.03.421.2, date 12/24/08.Back then I had SPB mobile shell installed and a very few applications and I couldn't find the problem. I made a hard reset so now, with nothing installed, the device also enters standby. You should take care because it is possible that the device is not entering standby either and it is making calls. When I had this problem my friends were complaining that I kept calling them and not talking. It is strange as I'm sure I put the device to sleep with the power button. But still, somehow, it was making calls...
A couple days ago the screen on my transformer stopped working it would no longer display anything. I've restarted it many times and nothing ever displays not even the boot sequence. It displays perfectly via hdmi and the touch screen works there is no physical damage to the tablet. It was running prime 1.5 but I have re-flashed it back to stock 3.1 hoping that it would fix the problem but it did not. Has anyone had any similar problems and if you have were you able to resolve them with having to RMA. If any information is needed like logcats or anything let me know and ill be able to get them once I get home from work.
vlara said:
A couple days ago the screen on my transformer stopped working it would no longer display anything. I've restarted it many times and nothing ever displays not even the boot sequence. It displays perfectly via hdmi and the touch screen works there is no physical damage to the tablet. It was running prime 1.5 but I have re-flashed it back to stock 3.1 hoping that it would fix the problem but it did not. Has anyone had any similar problems and if you have were you able to resolve them with having to RMA. If any information is needed like logcats or anything let me know and ill be able to get them once I get home from work.
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Did you check the screen brightness settings? Did you try turning it on in a dark room to see if the backlight still works? Seems odd to me that you see nothing yet you can still use the device's touch screen if connected to an external display.
yea ive tried adjusting the brightness setting/ turning on auto brightness both things had no effect. When it first started occurring I could faintly see the asus logo when it was turning on but no matter how dark it is now I cant see anything on the screen. thanks for the help hopefully we can figure this out.
Shine a torch on the screen (in a fairly lit environment) and see if you can make out anything on the screen. If you can see screen content then it means the backlight (or the inverter) is faulty. In any case this sounds to me like a hardware fault.
I've had an odd problem with my 820 almost since getting. I'm hoping one of you geniuses have some advice.
When I turn it on it works perfectly, sometimes for hours. Then the screen goes blank, and then random pixels begin to appear, starting at the top of the screen. Outdoors rather than random pixels the screen goes almost totally green. Strangely, if part of the screen is obscured the green only covers rhe exposed area.
Pressing the on button repeatedly usually brings back the lock screen and reset (on+down) fixes the problem for another few hours.
By the way, eventhough I can't see the screen the touch sensor works. For instance I can hold theon button and then swipe downwards to turn off the phone. I can also answer and hang up using earphones.
My daughter who purchased the phone said it worked fine until the amber update. I had hoped the black update would fix the problem but no change. I found some posts from people with the same problem who sent the phone in to be fixed and got it back in the same condition. I really don't want to go through the hassle unless I expect to get it back fixed. I'd rather try fixing it myself.
My question is whether this is a firmware problem an whether it is likely that re-installing the stock black rom would do any more than the ota install that occurred automatically did (or didn't do).
Any ideas?
Nobody?
By the way it seems to happen only, or mostly when in standby.
I installed an app that displays a clock and doesn't allow the phone to go into standby mode,
and the problem doesn't appear to occur (unless I forget to leave the app on top).
I would set the phone to standby = "never" but the option isn't available on my phone, though
I understand that there are those with the standby = "never" option.
Any idea if I can set standby = "never" with keyboard commands, perhaps?
Hi,
my name is Josemari, from Spain.
I have a TF101 with dock (and original rom from Asus) that does not display anything on screen since a soft fall from 10cm (daughter in a very very small chair).
When i plug the charger, it works (and beeps -charge-). When i plug the dock, also beeps. When i connect through hdmi output to my tv, it also works. I can use the tablet perfectly with my fingers.
What can i do?
I disassembled the tablet and i checked all conectors, but i do not see anything wrong.
Thanks.
I had the exact same problem. Even though it has fallen before without a problem, in my last 2 cases it was a loose connection for the video screen. I had to open up the tablet and simply push the video connection back on all the way. It's rather easy if you're familiar with taking things like this apart. Make sure you are careful when you re install the side trim that holds the buttons. It's easy to break the red tabs that press against the buttons. It may be helpful to you to look up a disassembly guide. I believe if you google the specific issue you will find pictures. Again it's been a long time. Hope this helps
I have the same issue since a few days.
Difference here, when I boot up (holding power button until reboot) the screen is on (Asus logo and boot animation)
The display goes balck / disappears (backlight off) when the lock screen comes up.
Checked the inner display cable and connector with no success.
Did a factory reset and it was working again, until I changed the brightness to a higher level. Then the screen was dark again.
I managed to change brightness to a lower level using the working HDMI interface. After that I switched the tablet off and on and the screen was lit up again.
Another effect: when power adapter is plugged in, I can go to a higher brightness level until the backlight turns itself off.
It looks like a hardware defekt of the backlight electronic to me. Couldn't find any spare parts, such as backlight inverter, though.
Can anybody confirm this or knows how to repair?
I will use it at 30-50% brightness now and see if it gets worse over time.