Anyone had quality control issues with the Nexus S? - Nexus S Q&A, Help & Troubleshooting

I just took my first picture with my phone today, and noticed there's dust or something inside the camera because there's a very noticeable black spot on the left side of every image I take even after I cleaned the lens. Kind of disappointing.
Now I guess I'll have to unroot my phone and get it ready to head back to Sprint right after I got all my music on it and everything lol.
Anyone else have QC issues with their NS?

That sucks. Sorry to hear about the dust in your camera. Hopefully this is an isolated defect as my is great. Good luck and hope you get it taken care of without issue.
Sent from my Nexus S 4G using XDA App

awrnsmn said:
That sucks. Sorry to hear about the dust in your camera. Hopefully this is an isolated defect as my is great. Good luck and hope you get it taken care of without issue.
Sent from my Nexus S 4G using XDA App
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Glad to hear that yours is fine. Unfortunately the corporate Sprint store is kind of far from my house and I'm going to be pretty busy so I may have to wait a little while before I can get it taken care of.

Sorry to hear about your phone. I'll be sure to check it out fully before loading mine up. It's out for delivery right now. Can't wait.
Sent from my PC36100 using Tapatalk

First NS = bad screen, Second NS = chipped corner of screen, Third NS = random blue blot behind screen. Awesome phone, looks great runs great. But definitely quality control issue.

Related

Thinking of getting this phone

Hi I'm thinking of getting this phone, so I was wondering if anyone can give me some insight into the good and bad points about it, and if you think this is a good choice for a phone.
mark28 said:
Hi I'm thinking of getting this phone, so I was wondering if anyone can give me some insight into the good and bad points about it, and if you think this is a good choice for a phone.
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http://forum.xda-developers.com/showthread.php?t=914049
those are some good thought about it
my only downfall to the phone is the whole China made screen deal.
1) Get it at Best Buy- $100 with renewal/add a line/upgrade/new contract.
2) Test the screen right in front of them. They'll let you do it. Run dmesg and check line 13-14 for panel type. =2 means you're good. =1 means exchange.
3) Vigorously test the data connection. I feel like some of them have baseband problems switching from 4G to Edge and back to 4G.
4) Check the left side of the phone above the triple charging prods for a gap between the front plate and the side. The first two I opened had a slight gap and coincidentally, antenna problems.
5) As soon as you get home, check the bottom left and bottom right corner for LCD bleeding. (Brighter and coming out of the glass on bottom corners)
This phone is powerful, spectacular, strong and fast. The hardware on it is what the Nexus S should've been but the Quality Control on it is atrociously bad. I'm on my second and I'm exchanging it today because of LCD bleeding. It's getting rather tiresome.
I'm a stone's throw away from going Verizon iPhone on February 10th.
Oh I also wanted to know how's the audio on this phone is. I'm coming from the Xperia X10 & that didn't have the best media audio, I listen to music off of my phone alot
mark28 said:
Oh I also wanted to know how's the audio on this phone is. I'm coming from the Xperia X10 & that didn't have the best media audio, I listen to music off of my phone alot
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Get Power Amp, its great if you want an outstanding music player. Also if you are going to get this phone on contract go this weekend you can get it for free on a 2 year contract.
I also think this is a great phone, but as others have stated, the quality control is bad and so finding the elusive perfect MT4G is a struggle, to say the least. I have exchanged my phone five times, four of which had good displays but other minor issues. I ended up having to compromise on the small things, such as light leaks around the buttons. All of the MT4G I've received have had some degree of light leaks around the buttons. To me, I gave up on getting one that's 100% without them, but as long as it's not where so much light leaking that it's easily noticeable, you should be okay.
Apart from that, it's a fantastic phone and I am much happier with it than I was my previous phone, the Vibrant
Sent from my HTC Glacier using Tapatalk
Oh ok thanks for the help, and I'm already a T-Mobile customer so I don't think I can get it for free but I'm planning on buying it on Amazon wireless for $89, which is pretty good.
Well I have pretty good luck, so lets hope I get one with a good screen & without any problems *crosses fingers*
mark28 said:
Oh ok thanks for the help, and I'm already a T-Mobile customer so I don't think I can get it for free but I'm planning on buying it on Amazon wireless for $89, which is pretty good.
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Click to collapse
If you are renewing your contact for another 2 years you can get the phone free as long as your not on the Even More Plus Plan.
Sent from my HTC Glacier using XDA App
Essenar said:
2) Test the screen right in front of them. They'll let you do it. Run dmesg and check line 13-14 for panel type. =2 means you're good. =1 means exchange.
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Is there something special you need to do to see that? I ran dmesg on Terminal Emulator on my phone, looked at the output several times and even emailed it to myself to make sure, nowhere in the list of output is the word "panel". I'm a bit baffled.
dmesg buffers wrap. Reboot and look again.
HTC Glacier running CM7 #33
Essenar said:
1) Get it at Best Buy- $100 with renewal/add a line/upgrade/new contract.
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Click to collapse
Same thing with T-mobile and its free today and tomorrow.
Get this phone you won't regret it. I miss mines. Screen broke on it. You won't regret it especially with cm 7 installed. As for the next phone I'm getting the lg optimus 2xx and the gslate when they are released.

Front facing camera alignment

Guys, could you check something on your sensation: whether the front facing camera pin hole is perfectly in the middle of the lens circle? On my sensation, it sits slightly above the center of the circle. Don't know whether it's designed like that or just a fluke .
Sent from my HTC Sensation 4G using XDA Premium App
Slightly above on mine. Non-issue. Everybody got their panties in a bunch over it in MT4G forums back in the day too.
Damnit it looks like HTCstill has ****ingQC problems. This and now the screen too, **** my luck
Sent from my HTC Sensation 4G using XDA App
Well, good to know that their's other also like this. I mean its no biggie, and who knows, maybe it was designed to be like this. Folks, please let us know how your front camera is.
Wow.. Just wow.
Mine is off center high and to the left but the camera view doesn't seem affected by it.
they put mine on the back
its the same on all the phones, looks slightly higher from the normal viewing angle. just know it doesnt have an effect on your cameras ability to capture images/video so there is no cause for concern. just more ocd phone owners, but i guess we all tick like that
Yeah..same as mine. Slightly up side..

Capacitive button lights uneven?

On my newly exchanged sensation, I have noticed that the capacitive buttons at the bottom of the phone are not evenly lit up. The home button is slightly brighter than the the menu button. Also the search button is a little brighter than the back button. My first unit that I returned cause of battery issues had perfect , even lighting on all four buttons. Also, on this unit, it makes a creaking noise when I press the screen on three bottom left side. I might return this one also.
Has anyone noticed the same uneven button lighting on their phone?
Sent from my HTC Sensation 4G using XDA Premium App
Yeah, the menu and back are lighter, but very minimal.
Sent from my HTC Sensation 4G using XDA Premium App
secano said:
Yeah, the menu and back are lighter, but very minimal.
Sent from my HTC Sensation 4G using XDA Premium App
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Yup. I know from reading at the thunderbolt forums that htc used 2 LEDs to light up the four buttons and they had the same issue so this maybe the case also. Anyone else with the same issue?
Sent from my HTC Sensation 4G using XDA Premium App
You better take it back. Make sure to explain that your lights are uneven.
Du22ty said:
You better take it back. Make sure to explain that your lights are uneven.
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Ya, I should do it, especially since it also has that lower right screen creak/click thing going on . This whole experience has not been that great. I mean, I love the device but would love to have 1 great unit free of these defects. Then I will truly enjoy this masterpiece!
Sent from my HTC Sensation 4G using XDA Premium App
I'm not saying it isn't an issue. but of all the issues i've seen so far, if when I get mine this is all it suffers with I'd be happy. Not too sure about the creak tho, that would be a bit off putting. HTC are normally good built quality, so a creak would be annoying.
There have been a fair few faults with this device so far, but it does seem that none of them are affecting all handsets, so hopefully there aren't any major faults going on
I think I see what you mean OP about the uneven backlit keys. For my device its minimal and you can barely notice it. I do however have light leaking from the seam next to the left of the home button. Does anyone else have this?
secano said:
Yeah, the menu and back are lighter, but very minimal
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Same for me, very minimal. I think it's the same for all of us, actually I hadn't noticed it until I read your post and had a careful look at it.
But your creaking noise, if not coming from the back cover not completly locked correctly, so coming from the screen itself, is more worrying, your screen must be badly stuck, like for some people on the forum, so you should take it back
(see if dust is coming under the screen in the creaking area)
timmiii said:
I think I see what you mean OP about the uneven backlit keys. For my device its minimal and you can barely notice it. I do however have light leaking from the seam next to the left of the home button. Does anyone else have this?
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I also have the light leaking but it is on the other side beside the search key. It is very tiny so it doesn't bother me at all. I think I will keep this rather than exchange it for another problem.
timmiii said:
I think I see what you mean OP about the uneven backlit keys. For my device its minimal and you can barely notice it. I do however have light leaking from the seam next to the left of the home button. Does anyone else have this?
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brusko1972 said:
I also have the light leaking but it is on the other side beside the search key. It is very tiny so it doesn't bother me at all. I think I will keep this rather than exchange it for another problem.
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I also have the light leaking from the seam near the home button. At first it looked like a glare, but it's obviously a crack where the light is leaking through. It's bothersome to me (my annoyance is increasing) and I think I'm planning on returning (exchanging) the phone. it's concerning to me, because I don't really know where that opening goes, i.e. where will the dust, sweat, lint, etc. migrate to once it inevitably gets inside there. Of course, everything else seems ok for now, so I wonder what other problems I'll get with a new unit.
-Hare- said:
I also have the light leaking from the seam near the home button. At first it looked like a glare, but it's obviously a crack where the light is leaking through. It's bothersome to me (my annoyance is increasing) and I think I'm planning on returning (exchanging) the phone. it's concerning to me, because I don't really know where that opening goes, i.e. where will the dust, sweat, lint, etc. migrate to once it inevitably gets inside there. Of course, everything else seems ok for now, so I wonder what other problems I'll get with a new unit.
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Mine doesn't have any dust under the screen so far. Let us know if your new unit will be perfect or will have other problems.
brusko1972 said:
Mine doesn't have any dust under the screen so far. Let us know if your new unit will be perfect or will have other problems.
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Yea, i just came back from Walmart. I returned the second unit , couldnt deal with it, and ordered a new one from T-mobile on a new two year contract. They offered me an early full upgrade (9 months early) with a new contract. Final price 200
I'm happy. Let's hope the has perfect build when it arrives early next week.
Sent from my HTC HD2 using XDA Premium App

[Q] Screen issue? Defective?

Hi all,
So I just got my Transformer this evening and am hoping and praying for no issues.
I am wondering about something when I turn on the unit however already... I cannot tell if this is normal or not.
On the lower part of the welcome screen about maybe a 1/4 way up from the bottom there seems to be a faint light bar/line that goes across from one side to the other in this area.
I cannot tell if this is part of the welcome screen or if this is a flaw. Everything as far as leaks goes and such looks great from all sides but this concerns me. If it's part of the welcome design screen then great! If not I think I obviously have a problem with the screen. I hope this is not the case.
I have attached the best image I could take with crap camera showing the line. I apologize for it not being the best quality.
If anyone can assist I'd truly appreciate it. I don't want to test it on other screens as I wanted to let my Transformer charge completely before getting into it as it states. What is a good amount of time to let it charge to get the most out of my battery?
Thanks again for all help offered.
-tweeker
You can't get a clear idea about light bleed with a background like that. Download a black image from the web and open it from the gallery app, that will give you an almost black screen. Light leak is most noticeable on a black screen with brightness set to max.
PhoenixFx said:
You can't get a clear idea about light bleed with a background like that. Download a black image from the web and open it from the gallery app, that will give you an almost black screen. Light leak is most noticeable on a black screen with brightness set to max.
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What about the streak of light that is going through the Android character is what I am referring to?
It's definitely not extremely blatant on this photo but you can certainly see it.
tweeker404 said:
What about the streak of light that is going through the Android character is what I am referring to?
It's definitely not extremely blatant on this photo but you can certainly see it.
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That's the background ... if there is a problem it will most likely be at the most extreme edges, it almost looks like there might be some on the bottom but that could be camera angle.
You already opened the box and took off the plastic, going past the welcome screen isn'tgoing to affect return policy or anything. Even if it did you can do a full wipe and be back to that screen in minutes.
Sent from my Transformer TF101 using XDA Premium App
degeneration said:
That's the background ... if there is a problem it will most likely be at the most extreme edges, it almost looks like there might be some on the bottom but that could be camera angle.
You already opened the box and took off the plastic, going past the welcome screen isn'tgoing to affect return policy or anything. Even if it did you can do a full wipe and be back to that screen in minutes.
Sent from my Transformer TF101 using XDA Premium App
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Great thanks a lot! Yes you are right there is some at the bottom.
What you see is correct... Are there ones out there that do not have this bleeding at the bottom?
Thanks.
tweeker404 said:
Great thanks a lot! Yes you are right there is some at the bottom.
What you see is correct... Are there ones out there that do not have this bleeding at the bottom?
Thanks.
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Tough question. Probably? I think all have it to some degree, but like my new one I have to put a blanket over my head, turn the screen all black, and turn the brightness all the way up to notice it. If you don't notice it or it doesn't bother you it is just an aesthetic problem that shouldn't ever get worse (or better). If it does and you can exchange it I would recommend doing that instead of sending it to Asus. There are plenty of horror stories about people sending it for repair.
However I would wait until you only have a week left to send it back to see if you forget about it. Some people have gone through nearly a dozen returns looking for a perfect one. I mean we deserve to get one without flaws, but sadly these screens are so prone to bleed that it seems to make some people just give up on tablets...
Sent from my Transformer TF101 using XDA Premium App
degeneration said:
Tough question. Probably? I think all have it to some degree, but like my new one I have to put a blanket over my head, turn the screen all black, and turn the brightness all the way up to notice it. If you don't notice it or it doesn't bother you it is just an aesthetic problem that shouldn't ever get worse (or better). If it does and you can exchange it I would recommend doing that instead of sending it to Asus. There are plenty of horror stories about people sending it for repair.
However I would wait until you only have a week left to send it back to see if you forget about it. Some people have gone through nearly a dozen returns looking for a perfect one. I mean we deserve to get one without flaws, but sadly these screens are so prone to bleed that it seems to make some people just give up on tablets...
Sent from my Transformer TF101 using XDA Premium App
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Yeah I can understand that. That is a great answer.
I noticed there is also noticable bleed on the left side as well near the bottom as well as the bleed noticed on the bottom all closer to the center and left.
Probably want to try out another one with there being more than just a little at the bottom. What do you think degen?
Thanks for your response.
tweeker404 said:
Yeah I can understand that. That is a great answer.
I noticed there is also noticable bleed on the left side as well near the bottom as well as the bleed noticed on the bottom all closer to the center and left.
Probably want to try out another one with there being more than just a little at the bottom. What do you think degen?
Thanks for your response.
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Like I mentioned I am on my second one, although I also had a blotch in the middle of my screen. If it bothers you now there's a good chance it always will. Sadly it's a roll of the dice. However having got mine from Amazon I figured I would rather return it then just regret it. Lightbleed SHOULDN'T exist but sadly you may have to settle with it to some degree but not a lot of it. If it bugs you while warching movies, playing games, or web browsing I would try exhanging it. Make sure to try it at night if you aren't sure. That's when it will be the most noticeable.
Sent from my Transformer TF101 using XDA Premium App
degeneration said:
Like I mentioned I am on my second one, although I also had a blotch in the middle of my screen. If it bothers you now there's a good chance it always will. Sadly it's a roll of the dice. However having got mine from Amazon I figured I would rather return it then just regret it. Lightbleed SHOULDN'T exist but sadly you may have to settle with it to some degree but not a lot of it. If it bugs you while warching movies, playing games, or web browsing I would try exhanging it. Make sure to try it at night if you aren't sure. That's when it will be the most noticeable.
Sent from my Transformer TF101 using XDA Premium App
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Thanks a lot Degen. I appreciate your help.

Little problem with my Nexus 5, what would you guys do ?

I got my Nexus 5 on Tuesday. As expected, I really love it. And I got a really good one it seems.
No dead pixel, no rattle, no misplaced front camera or dust coming arround the screen. All of that is fine.
But if I push a bit hard on the back cover, right to the camera lens, and only this exact spot, I can see the back moving up and down a bit and doing a little "crack"
Given that I don't have any other problems than this, would you do an RMA ? Maybe I'm little bit too OCD ? Do you have the same problem ?
No
Probably
Yes but in a different spot
Sent from my Nexus 5 using XDA Premium 4 mobile app
Bluewall said:
I got my Nexus 5 on Tuesday. As expected, I really love it. And I got a really good one it seems.
No dead pixel, no rattle, no misplaced front camera or dust coming arround the screen. All of that is fine.
But if I push a bit hard on the back cover, right to the camera lens, and only this exact spot, I can see the back moving up and down a bit and doing a little "crack"
Given that I don't have any other problems than this, would you do an RMA ? Maybe I'm little bit too OCD ? Do you have the same problem ?
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I personally wouldn't RMA this. Think about it this way if you scratch or drop your phone you'll care less, because your phone was imperfect to begin with (i hope this doesn't kick your ocd to overdrive lol)
I probably would, since Google is sending out replacement devices out BEFORE asking you to send them back. Brand new, (hopefully) perfect phone, and no time without a device (unless you're one of the people who had a bad battery- ouch).

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