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Did a search and could not find a similar thread addressing this issue. If I am incorrect, I'd appreciate being pointed in the right direction.
I am currently running Assonance 5.2 and have set up Yahoo and Exchange accounts, with the phone set to check for email either every 5 minutes (for my Exchange account) or once every hour (for my Yahoo account).
I have noticed that, on a daily basis, my phone will stop checking for emails altogether even though background sync is turned on. Additionally, even when I delete emails from my phone, they remain on the server. Lastly, even though I have read an email, it still shows up as unread on the server. The phone has stopped checking at random times - on Monday, it stopped checking after 3:00 p.m.; on Tuesday and Wednesday, it stopped sometime after 6:00 p.m.; and on Thursday, it stopped checking around noon.
I have tried Improved Email and K-9, but the problem remains. As an FYI, I had the same problem even when I was running an unrooted phone that was running the stock Eclair.
Have other people encountered this issue? If so, is there a way to get the email working correctly? Any suggestions would be greatly appreciated.
Same here. I use mine for corporate and I have to say my Iphone was 10 times better when it came to email etc. Sometimes I can force a refresh....others I have to reboot. But I have missed some critical emails because they just werent syncing. I have learned to deal with it although it stinks. My email blows up during business hours, so If I havent gotten an email in ~45min, I know to check it.
I had this problem in the stock email client. Clearing the cache under the applications settings menu fixed it for me. After I had to fix it this way for about the 3rd time, I switched to K9 mail and havent had a problem since. I have hotmail, POP and Gmail accounts.
Im stock, by the way.
sent from my Captivate
Thanks for both of your replies. I'm glad (sort of) to hear that I'm not the only one with this problem.
@mike parsons - I am in the same boat as you where I have missed critical work emails due to the phone not fetching my email. I also grudgingly agree that the iPhone mail client worked much better. The only thing I could do to get the email on the Captivate working again was to restart the phone. Even then, I sometimes had to restart 2-3 times before the emails were sent to the phone.
I had this issue with stock Eclair 2.1 on my Rogers sourced Captivate SGH-I896 running Eclair 2.1-update 1.
It happened rarely with POP accounts, never with G-Mail, but with Exchange ActiveSync it was disastrous. I set up and configured this, and with my old Windows Phone 6.0 it did this maybe five times in 18 months.
During the off-time between Christmas and New Years it only received e-mail properly on ActiveSync two days out of eight. I didn't get much e-mail during that time either.
Sometimes it helps if I manually changed it from automatic (push) to every 15 minutes and hit "refresh" but most often it did not. The only fix was to remove the ActiveSync account and re-establish it, and it would work fine for a week or so until it started doing this again.
Another thing that seemingly affected it, was how much e-mail I would sync. It would happen quicker if I sync'd the last month of e-mail versus let's say one or two weeks.
I had run Cognition 2.3B7 without a hitch for about a week and a half and it never happened.
I just upgraded to the stock Froyo 2.2 and I'm hoping this isn't an issue with the upgraded client.
Use k9 mail. This is lots better than stock.
@diablo009 - thank you for the suggestion. However, I had the exact same problem using K9, so I am not sure what else I can try.
JOLiu said:
@diablo009 - thank you for the suggestion. However, I had the exact same problem using K9, so I am not sure what else I can try.
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Did u try configuring k9 to fetch mails at intervals? It would be "folder poll frequency" under account settings. Want to see if u did this too.
Also, some apps need "background data" to be enabled in settings. Is that set? Same question about "auto-sync" being turned on.
diablo009 said:
Did u try configuring k9 to fetch mails at intervals? It would be "folder poll frequency" under account settings. Want to see if u did this too.
Also, some apps need "background data" to be enabled in settings. Is that set? Same question about "auto-sync" being turned on.
Click to expand...
Click to collapse
Thanks for the suggestions - yes, I had tried different folder poll frequencies on K9 - 1 minute, 5, minutes, 15, minutes, and so on. However, there are still times when I won't receive an email for hours even though K9 is set to poll much more frequently. I will only learn of this when I check my mail through my home or work computer. In fact, on occasions like this (when I learn that phone hasn't downloaded the new messages), I will go into K9 (or the email app) and hit either refresh or check mail. Even in these situations, the new mail won't show up on the phone until I restart the phone completely. Again, I had this problem both on stock Eclair as well as on Assonance 5.2.
Also, I had enabled "sync server deletions" on K9, but messages still don't consistently get deleted from the server.
Lastly, background sync and auto sync are both enabled in settings.
I set up my Xoom with my exchange account last week, everything was working fine or so i thought. Now im seeing that Im getting email 10-15 min after it shows up in my inbox. When I was using touchdown I would get the email on my Xoom before my computer most times. Is anyone else haveing issues like this. I prefer the stock app but I would like email to come in fast. Right now I must go into the email app and refresh it.
more info:
3g xoom
Connected to work wifi at this time
set to sync 1 week (Push as messages arive)
no contact sync
no calendar sync
Things I have tried:
removing the account, clearing data and application menu, re-add
I changed the ammount sync'd to 3days (no change)
someone help
Self bumb. HELP IM GOING NUTS. I noticed the same issue is going on with my phone too. all other users in network with android phones are fine. just me >.< could activesync be freeking out because I have 2 devices trying to sync
Noticed a bit of a delay as well today with the stock app. My phone (Nexus one) gets mail pretty much at the same time outlook does but a 5 minute delay on the Xoom. Are you guys on Exchange 2010 or 2007? We are on 2007 currently migrating to 2010 and should be completely done with the move in a few weeks. Hoping 2010 corrects the issue.
Are you using any task killers? I am so tomorrow I am going to disable them and see if there is a change.
Sent from my Xoom using Tapatalk
So no luck this morning with the default email app. Touchdown, however, worked nicely. I am actually receiving my email on the tablet before my phone now. Not the ideal solution but it works.
I have the same set up. Android phone and Xoom set up to activesync. Every once in a while, the xoom is very slow in updating. Not sure why. If anyone has any thoughts, please let us know!
I think this is an issue with Honeycomb. I have also noticed that sometimes GMail does not sync as quick as my phone does. Using the Wifi Only model btw.
Ok, after i went home last night I noticed things got better. Today while im at work everything seems ok. takes about 10 sec or so to sync to my Dinc and Xoom.
What we did to fix things:
1. logged into the mobile admin site for our active sync, I have been sync'ing virtual android systems and I had 9 different devices sync'ing everytime an email went out. so we deleted all my unused devices. ( there was 2 copies of my phone from flashing)
2. In the mobile admin site your exchange account is seen by an Alias. whith all the T/S steps I had been trying my alias in exchange got deleted. This does not prevent Active Sync from getting email to me but it does make it look a bit longer to find the right mailbox.
3. I noticed that I had many services trying to sync the same info this is bad. Touchdown was still running even after i tried to remove my account. Uninstalled it. Gmail is trying to sync books/calendar/contacts so i uncecked all ( I use exchange for everything)
4. Under running services I saw that attachment downloader was running in overdrive all the time. So in the account settings of the exchange account I unchecked " auto download attachments when on wifi." We email pdf's all the time they can get big and I saw that I would not get am email untill the entire pdf was downloaded. Also We use HTML email sigs, each sig is 3 attachments. After I made this change the attachment downloader service seemed to let up alot. if it didnt help me email issue it at least freed up some ram
Im not saying that anyone of these steps was the end solution to my problem but they all seemed to make things run a bit better.
I have had this problem since day one with the Thunderbolt even with the stock ROM. I have since rooted and I am now running Das Bamf with the same results.
When running the stock mail program with an Exchange/ActiveSync account, I get double notifications (sound and vibration) when new email arrives.
Can anyone give suggestions on how to fix this please? I have installed Touchdown which fixes the problem but I actually prefer the stock ap.
Thanks
Go to your inbox in the stock mail app, hit the menu button, go to account settings, and change your notifications there?
I did try all the settings in there with no success. Since it has happened on every ROM, it must be an issue with the app itself and no one else has had the same set of criteria to get the same results as me.
Thanks for the suggestion.
Hi All,
I got a used cappy, unlocked it and using it on Tmobile. It's a great phone and I like it a lot. However, got this issue with it.
I bought 2, 1 for wifey and 1 for me. Wife's phone, didnt touch anything and it is still running Eclair 2.1. It has background data off but both gmail and outlook emails work fine. Configured it for Push and as soon as she gets an email in outlook, she gets notification in her cappy.
Mine, I flashed a custom ROM (Fasty KK4 2.3.5) and it lost the capability to automatically push emails. If I open background data, I do get emails but once I turn if off, it cant push.
Is there any restriction on Android upwards of Eclair? I tried several ROMs but same problem. Any help would be really helpful.
Try Maildroid. It will push with background data, last i checked.
mrhaley30705 said:
Try Maildroid. It will push with background data, last i checked.
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Thanks.
I did check that one and it worked as expected. It is free too which is defenitely a plus. However, I have 2 work emails and only one works with MailDroid. Other one doesnt at all but both worked without any issues in Eclair. Thought I'll post here to see if anyone else faced similar issues, and if possible get potential solutions for me.
I have two problems since I did a manual upgrade to my I9020T from 2.3.6 to 4.0.4
Exchange Emails - I am using the stock email app. I found that every few hours, the exchange data gets refreshed and all mails gets deleted from handset. Then it will immediately start downloading all mails again from the beginning. This is causing huge data usage and battery drain. I have tried deleting all email accounts, delete call cache in recovery menu and re-creating exchange account again. Still problem persists. When ever the email app starts a refresh, first it will show "No Messages" and then it will again download all emails.
Calendar: Recurring meeting in calendars do not sync with my handset. Other meeting sync without any issues.
Has any body faced such a problem?
I've experienced the same problem with the email client the and the sync.
I had to delete the exchange account from the phone because it ate the battery in 3-4 hours.
You can try deleting data under Settings | Apps | all for calendar, calendar storage, email and exchange services.
Also, I've a lot of issues being resolved by doing a factory reset after updrading to ICS 4.0.4 (just make sure you backup your info).
Factory reset is the last thing I want to do. I have more than 50 games installed and other apps are also installed. I will need to download all of them again if I do a factory re-set. But if there is no solution, I will have to do it any ways. Would a factory re-set delete data from the additional storage on the phone?
Alternatively I have configured touchdown for emails and it works fine. But it does not sync calendar at all. Under accounts and settings, when I open touchdown I do not even see the calendar sync option. Not sure if this is a compatibility issue with ICS.
I finally did a factory reset of the phone and have configured exchange email. Everything seems to be fine. No refresh - delete of emails and recurring meeting sync is too working fine.
Nice!! Good thing is working now!
The problem has come back. I don't think I can do a factory reset every 2-3 weeks. This must be a bug in the stock email client. What is the best alternative email app that I can use? Let me know if you know anything.
I think there is no other solution to this issue unless Google fixes this and I see a remote chance. Untill I am ready to throw this and buy a new phone, I want to get an alternate solution.
I'm on the SGS2, and also on 4.0.4.
My issue is similar, but not quite like yours.
I have some recurring meetings that do sync. I'm just not getting anything new to sync.
Maybe an update will fix it.
Anyway, just wanted to let you know that you're not alone, and that it's not limited to your phone.
-Defiant
Seems to be a common problem - I've also got exactly the same problem on my Desire with 4.0.4
I had issues with stock client and an exchange account too, honestly, after so much researching, i just got Enhanced Email from the market, works so much better
I tried Touchdown as a replacement. It worked fine for 2 weeks. And now, similar problems are back with Touchdown as well. It is now happening at least once a day. All mails get deleted, and downloaded again. The only difference is that Touchdown downloads mails faster than the stock email.
So, I believe the problem lies with ICS 4.0.4 and how it handles Exchange services. I am not sure if google is even ready to recognize this problem. I had posted this issue in google forums, and no one from google have answered anything.
anshumandash said:
I tried Touchdown as a replacement. It worked fine for 2 weeks. And now, similar problems are back with Touchdown as well. It is now happening at least once a day. All mails get deleted, and downloaded again. The only difference is that Touchdown downloads mails faster than the stock email.
So, I believe the problem lies with ICS 4.0.4 and how it handles Exchange services. I am not sure if google is even ready to recognize this problem. I had posted this issue in google forums, and no one from google have answered anything.
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Click to collapse
I'm assuming this works OK on gingerbread? If not could be a problem with the exchange server
Sent from my Nexus S using Tapatalk 2
bringonblink said:
I'm assuming this works OK on gingerbread? If not could be a problem with the exchange server
Sent from my Nexus S using Tapatalk 2
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Click to collapse
While I have not tested this exchange server when my Nexus S was running gingerbread, there are others in the company who are connecting to the same exchange server from their gingerbread phones without any problem.
So I am assuming this works on gingerbread. Is there any setting that need to be looked at the exchange server when the connection is from a ICS phone? Just trying to think differently.
Hi,
Just wondering if there's been any updates on this?
Same problems on my Desire HD running IceColdSandwich 8.6.1... with emails syncing ok, but no exchange calendar sync...
...weird in that no error messages comes up when i press directly to sync calendar, but yet no data coming through.
Like I said though, emails and even contacts are coming through to the device ok.
geejay008 said:
Hi,
Just wondering if there's been any updates on this?
Same problems on my Desire HD running IceColdSandwich 8.6.1... with emails syncing ok, but no exchange calendar sync...
...weird in that no error messages comes up when i press directly to sync calendar, but yet no data coming through.
Like I said though, emails and even contacts are coming through to the device ok.
Click to expand...
Click to collapse
My problem got resolved by doing factor reset & flashing Google factory images as I was on stock ROM. You can try format of /system in cwm recovery and flashback the ROM. This could be a corruption in Exchange connected. You should take complete backup though.
Alternatively you can try using another email client and see if calendar syncs. There are many in play store.
Right now I am on a custom JB ROM and every thing is fine.
Sent from my Nexus S
I had this problem since I had to reconfigure exchange after out server was migrated. I disabled the calendar sync and the issue did not reappear. Not sure if that is related or just a coincidence.