Hello, hoping someone can provide some help. I have been noticing my phone - A Droid Razr - slowing down, acting up, homescreen error requiring restart, etc. I saw a program called "Verizon Remote Diagnostic" but didn't think much of it at first. I did a factory reset and things stayed the same. I looked into this App as it is consistently running in my processes. Apparently, the app is a remote desktop that gives Verizon employees ability to access your phone. The list of permissions includes everything, from reading SMS and media, call logs, GPS, the whole works. However, Verizon has stated that it is not a monitoring tool, requires explicit user permission, etc. Here is a brief rundown from a Verizon spokesperson:
“It is a piece of the new software and cannot be removed, but it does not run in the background. It only runs when a customer calls support and gives permission to use it . . . The tool will not run unless a customer gives explicit permission during a call with customer support. If customer support suggests using the tool as a way to diagnose a problem the customer will see a notification on their device after customer support initiates the Verizon Remote Diagnostics tool. A customer will then see a permission request directly on their device along with “terms and conditions” and an “Accept” or “Reject” button. A customer will need to select “Accept” in order for the tool to run. Customers are free to select “Reject” and the tool will not run.
Customers will also be given a 4-digit PIN by customer support and that PIN must be entered in the device by the customer in order for this to work. . . it does not run in the background. It only runs when a customer gives permission to use it.” - I can't post the link to this as I am a new member, but it is available at the droid-life website
I have never called in, never gone into the store other than to purchase the phone, have never given any permission in any way to any Verizon employee, have never even asked a question to Verizon online, in person, over the phone, etc. I have never had an outside tech look at it or send it off for any repairs. So my question is - Why is this app running on my phone? To be clear, it is not just on my phone, I understand that the App is listed in the all apps list, but why is the app actively running on my phone when it is not supposed to without my permission?
The person who set my phone up about a year ago was very creepy and asked me if I had any nude pictures on my phone, or if I wanted to transfer any nude pictures from my old phone to my new phone. When I told him no, he sad "Damn, that ruins me day!" and the other employees laughed and said "damn," Then he spent about 20 or minutes setting it up and making calls on the phone. My concern is that this sleezy rep gave himself access to my phone, because I most certainly did not.
Curiously, the program stops running shortly after I discover it in the running apps list. However, I will check later and it will be running again. This is very concerning. Is there anyway to get more information on this app and why/how it is running? How about a history showing times it was accessed, by what IP address, etc.? I have searched the forum and the internet extensively, but no one else seems to have the program running on their phone. I have a screenshot available if it would help.
Also, and possibly unrelated, is an running app called "Data Offload." I am not sure what it is doing either. Thanks so much for any helpful answers!
yeah this is on my phone as well. had s3 since day it was released but recently replaced the cracked-screen device through Asurion. about to begin the root process and I had to research what this new APK installed was and found your post first. thanks for all the extra detail!
I stumbled upon something strange today, I don't really know what to do with this information... Thought I'd shared though.
Some history:
I got a tf700 early september 2012. Registered it with the Asus Device Tracker service.
The device suffered from sleep of death and after two RMA, "some parts" of my transformer have been replaced. I believe "some parts" is the mainboard (I cannot have details of the RMA since it was handled by my reseller).
Some time ago, I contacted Asus Support France to report I could not use the Device Tracker anymore (my goal being actually to unlock, see this thread where a user claims he was able to unlock after Asus solved his issue with the Device Tracker).
Among other things I told them the service did not list the updates OTA I had installed after the second RMA, which it did before.
Today's status:
Asus never solved anything (they even told me my android version was incompatible with the device tracker and I should contact the developer).
I connected by chance to the Device Tracker today and discovered... the service does list some updates I did NOT install !
In particular, it says the transformer received and installed the latest OTA ([WW_epad] 10.6.1.14.8 to 10.6.1.14.10) on 08/20, though I am still avoiding this one. (on a side note: I have not been able to unlock in 6 months or more, but I do receive OTA updates).
The implications ?
So I'm wondering... Did the service center reuse my faulty motherboard on another serviced device ? Am I really seeing the status of another user's device ?
I cannot locate the device referenced by my device tracker account. In previous attempts, I've tried locking the related transformer. The command however always fails due to "unstable connection". I tried adding my email to the message this time, just in case.
I´m having a problem with unlocking.....
I have the "an unknown error occurs, which may be a network connection issue. Please wait and try again later."
I've seen that many people have had this problem and signing up for the device tracker would be a good idea. I tried to sign myself up for the device tracker (to check if my serial number is in their data base). This didn't work, so I called the asus support and they told me that the device tracker doesn't work and that they're on it (which I highly doubt)... But I did ask them the question whether they could see if my serial number is registered there. They said that when they typed my serial number they saw that it was connected to my email-account so they thought this was the answer to the question. I don't really know whether it is, but I still can't sign up for device tracker or unlock the tablet....
Please help! (The motivation ship is sinking...)
Also I have changed all the settings correctly I think: Two-step-verification = disabled, apps with lower security = enabled, usb debugging = on, unknown sources = on
Mailing tech support
I have send the following mail to support and I'm awaiting their response....
---------------------------------------------------------------------------------------------------------
Dear Asus support,
After having bought this product of yours a couple of years ago, it now runs like a slug. That is why I would like to unlock my tablet using the unlock tool (the 7th version) supplied by your site. It is not working however and I keep getting this message: "An unknown error occurs, which may be a network connection issue. Please wait and try again later.". Now I have read on multiple forums that many people have experienced this problem already and that the fault lies with the asus server and not with my tablet. I know that you will need my serial number and mac adress which I've put below so that you can send the information to the main server in Taiwan. I will be happy to provide you any other information you might need.
Furthermore I think it is very foolish to enforce such a vague policy regarding unlocking, which in the long term will only lose you your reputation and your customers (and therefore money). All I want is for this unlocker tool to finally work. I will not stop until this problem is finally resolved, so please do not try to brush me of your shoulders....
serial number: /////////
Wifi mac adress: ////////
Kind regards,
Kostis
Receiving support
The customer support was quite friendly actually.
They did not say anything about not supporting unlocking and sent my status information to their main office immediately. They said they corrected the database, but I´m still not able to unlock my tablet. So now I really wonder what could be the problem.....
anyone????
I just had this same problem, resolved in mid-May.
I started a phone desk request since I didn't have a serial in Settings ->about tablet in mid-April. That was fixed quickly, thanks to xda.
THEN I was told that my serial number was for a motherboard, not a tablet.
After struggling to get them to understand and not just dismiss the unlock issue, I got the ASUS helpdesk to send the information to Taiwan (TW) for the server upgrade, I waited two weeks with no answer back. When I checked in, letting them know I was still waiting, they told me TW had updated the information. I had other things to worry about by then, so a week later, the tablet unlocked easily (on the third try.) The problem is, as stated in another thread, pairing of the MAC address and the serial number in the TW database.
Try a few times. If it still doesn't work, and you get the bogus network communication error, it's back to the emails. Continue by replying to the last one; they have different people answering to the same name so track by number. There are at least two servers: If they didn't state it was an update to the TW server specifically, that's the problem.
IF you get to the Google log in, and it doesn't go, or it says you have the wrong info (password, user name warning), TRY AGAIN. and again, and again. Eventually, Google will ask you if you want to change the correct setting. Check your email at this step too: I was using my daughter's account on her tablet, but Google even sent her a message stating they had blocked a hack attempt on her account... with someone who KNEW HER PASSWORD! We approved the device thru Google (links on the email) and we were golden.
(BOY did I have an issue with getting ASUS techs to even admit that there was a way to update the TW server... the ASUS device tracker is no more: ASUS won't be supporting it any longer, since Google has their Mobile Device Tracker up and running. They'll tell you that unlocking the device means you can't track too, which is definitely not true. --tested)
My daughter's 700 is now running on Crombie-KK (with patch), 'cause while she's an aerospace engineer (almost), she doesn't "get" computers.
TF 300 on firmware still (needs research), but unlocked and rooted for digitizer board update
TF700T with LCD issues, trying to resolve
Thanks XDA!!
I´m happy that the issue is resolved for you, however they did specifically say they updated the information on the Taiwan servers for me 2 times. So should I just keep pushing and telling them that they are bull****ting me and they should try again?
kostis95 said:
I´m happy that the issue is resolved for you, however they did specifically say they updated the information on the Taiwan servers for me 2 times. So should I just keep pushing and telling them that they are bull****ting me and they should try again?
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Click to collapse
I would say it more tactfully; you don't have to be nasty to get decent service from them, as tempting as it gets.... As Droidbound says, "you need to be a Polite PIA." (If they send you the survey, be direct and honest, but be professional.)
I would also call the phone "help line" for the (don't tell them) serial number using only your MAC address and make sure that the information they give you matches what shows on your status screen. THEN have them check to be sure that the same serial number is actually linked to a tablet, not a motherboard. Call twice, using each call server. Add this information to the line of emails that you have already started.
If you haven't already, make sure you have the correct version of the "version 7" unlocker. Doesn't hurt to doublecheck.
Keep in mind it did take me several tries to get the unlocker to actually work, even after they updated the TW server. I have read stories of the unlocker not working for up to 50 tries, and then it miraculously does.
My TF701t is giving me the unknown error when I try and unlock, too. The machine is out of guarantee, but it had a new motherboard fitted under guarantee and I guess the problem is that it has a different serial number. I have emailed support repeatedly, giving them both original and new S/Nos and the MAC address, and they seem to have trouble understanding my simple request to ensure their database carries the correct information. In fact, I'm not sure the person responding always reads to the end of the thread because they keep repeating questions and suggestions.
I have registered the new serial number, but they say that the unlock tool still won't work because the new serial number will be recognized as a motherboard not a device.
Their only suggestion is to send the machine in as the "software may have been injected incorrectly" - does that imply that the serial number could have been set to the original but wasn't? - but as the thing is out of guarantee that will be at my expense.
Keep in mind that the 701 is a different creature than the 700. However, it does sound like the problem is the same as mine was.
The real problem is the server in Taiwan (TW) does not have the proper, updated serial number (and maybe MAC address) for your new motherboard linked to your tablet on their database. (yes, you got the correct answer, but maybe not the correct correction) This is part of the warranty work you had done, but it wasn't completed. You do NOT need to send in your tablet again. This isn't an installed software problem: it's a paperwork problem.
That being said:
First things first: does your settings information show a serial number? If so, half the battle is won already, even if it's the new one. If there's not a serial number, search xda for serial number programming: it worked for me when my tablet did not show one internally. (if I were to do this again, I'd try to put in the old serial just to see what would happen in the unlocking but I'm a maverick that way... lol)
The fight comes in when you're trying to have them update the server in TW. I think the thing that worked for me was sending an email to [email protected]. I don't know if Tien works there anymore, but the email WILL go through, and his section worked out in 2012 or 13 how to fix the issue. It WILL get done.
In the email, give them the RPA number when the warranty work was done (if you still have it), the old serial and MAC number, and the new serial and MAC number. You can openly state unlocking purposes.
Give it about 2 weeks after the email. You will want to check your ASUS account for any followup: i didn't get any communication directly, but a new RPA was started.
Loads of thanks for that. You're correct, I should be in the TF701t bit of the forum, I ended up here by accident but the problem is exactly the same and the necessary fix the same.
Mailing UK support is completely useless, they are not at all helpful, beyond offering to examine my tablet for £50 minimum charge.
My settings shows a serial number, which is different from the original, and I have given both to support. I don't think I have my old MAC address, though; but I do have the repair details so I will try your polite email to Taiwan technique and let you know how it progresses.
Thanks again. More help in one email than in multiple daily exchanges with Asus.
Schnr47 said:
Keep in mind that the 701 is a different creature than the 700. However, it does sound like the problem is the same as mine was.
The real problem is the server in Taiwan (TW) does not have the proper, updated serial number (and maybe MAC address) for your new motherboard linked to your tablet on their database. (yes, you got the correct answer, but maybe not the correct correction) This is part of the warranty work you had done, but it wasn't completed. You do NOT need to send in your tablet again. This isn't an installed software problem: it's a paperwork problem.
That being said:
First things first: does your settings information show a serial number? If so, half the battle is won already, even if it's the new one. If there's not a serial number, search xda for serial number programming: it worked for me when my tablet did not show one internally. (if I were to do this again, I'd try to put in the old serial just to see what would happen in the unlocking but I'm a maverick that way... lol)
The fight comes in when you're trying to have them update the server in TW. I think the thing that worked for me was sending an email to [email protected]. I don't know if Tien works there anymore, but the email WILL go through, and his section worked out in 2012 or 13 how to fix the issue. It WILL get done.
In the email, give them the RPA number when the warranty work was done (if you still have it), the old serial and MAC number, and the new serial and MAC number. You can openly state unlocking purposes.
Give it about 2 weeks after the email. You will want to check your ASUS account for any followup: i didn't get any communication directly, but a new RPA was started.
Click to expand...
Click to collapse
if this is when you try to unlock the bootloader i had same problem mine was a refurbished product
i finally fixed and unlocked the bootloader after months of trying to figure it out
i forgot what i frigen did to unlock the bootloader
i think i just deleted all my accounts like google play and gmail from the tablet and then did the unlock and worked
im not 100 percent sure if thats what i did cause i dont rmemeber well
give it a try and hopefully it works easy
Well I emailed them a while back. The email was given a unique number on their support site, but nothing has happened.
I have tried the delete all google accounts, I'm sure the problem in my case is the serial number. One unhelpful uk support reply just said "it won't work because your serial number is now the motherboard number not the machine number" and "send it in we'll fix it it will cost at least £50". Thanks a bunch.
I'm getting quite fed up with this, it should really be so easy, the poor support means I won't be buying another Asus product.
doveoscar said:
Well I emailed them a while back. The email was given a unique number on their support site, but nothing has happened.
I have tried the delete all google accounts, I'm sure the problem in my case is the serial number. One unhelpful uk support reply just said "it won't work because your serial number is now the motherboard number not the machine number" and "send it in we'll fix it it will cost at least £50". Thanks a bunch.
I'm getting quite fed up with this, it should really be so easy, the poor support means I won't be buying another Asus product.
Click to expand...
Click to collapse
EXACTLY the problem I had.
Unfortunately, the poor children answering phones and emails only have scripts to read: they seem to recognize only key words and have canned responses. No, they don't keep notes on your account, so you get the same answers and suggestions over and over. This can be played against them, for their understanding of your problem.
You do NOT need to send in the tablet. This is a data entry problem, not a software problem.
I agree with the level of support. unfortunately, the drive for "younger workers" and lower wages that a company prefers does not corroborate with the level of brain power inclusive in anyone who searches xda for answers, let alone someone who will post. Stick to your guns, and demand (nicely, remember they're just working people) that they update the server. Check on your new RPA and see if it has gone through.....
and try to unlock again. It's been four long months.....Maybe it will work this time.
Well, I fell victim to the FirstNet problems with the unlocked SM-N986U1 and how it doesn't want to work on FirstNet. I've been back and forth with them and one guy said something about trying a regular orange card, but after going to the ATT store and getting a regular card and going back to the firstnet chat the new person I said insisted that it wasn't possible to change the number to a regular ATT card. They told me -have- to upgrade (actually, call it a downgrade...) my device to a "FirstNet Ready" device to ensure it works. I'm not satisfied though. I'm asking the pros now (you).
I've tried about everything I can do... I would be willing to actually PAY MONEY to someone who can help me get this phone fully functional on FirstNet. Does anyone have any solutions?
Go to an ATT store and beg them to give you a new orange, regular ATT card. Just say you need the card, and that they don't need to activate it. They'll probably give you crap like me and say bla bla this, bla bla that. Eventually they said the card won't work because they didn't activate it, but you just need to get your hands on the card.
Go to your firstnet.com account, login, and click Manage Services and Billing
Under the drop down menu of "I want to:" click "Change device IEMI/SIM", along with your wireless number.
Click change next to SIM/ICCID and type in the new sim ICCID number from the card in step 1.
This is where it gets a little funky. I had to remove the " First Priority SubPaid Prim Level 4 Priority" and substitute it with "Dynamic Traffic Management Public Safety FNSP".
Continue through the prompts and after verification it took about 20 seconds for the old card to die out and the new one to activate.
Viola! Everything working great for me!
Thanks a BILLION to reddit Romeo_Golf for the solution.
https://www.reddit.com/r/ATT/comments/n25f21
My samsung phone has been reset a few times, wiped and reinstalled by Samsung techs, and Samsung in Japan, but, the identity theft cloning still happens. I have an AT&T phone that goes to a verizon network lock. In global tables showing
Vzw network lock 1,
And so far the consensus is that the hackers are using the date 12-31-1969 because most operations, apps,system,unix,internet etc are date dependant and sensitive so a date of 12-31-1969 is not valid and the files do not appear. Does anyone know how to rid my phone of these files? When i was hospitalized in feb 2021, my phone was intruded upon and the person linked my phone to a device only known as a linux 3800x that withdrew monies from my bank account. Just like scripts that are on the internet line that literally fried a twc modem every 2 weeks until we switched to AT&T provider. Can anyone think of or write an applet that checks the date of the files and when it encounters the 12-31-1969, it quarantines the files or corrects the date time stamp so the files update?
AFAIK in Android a file's creation date isn't available, only a file's last-modified date.