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Hello Everyone,
I was curious as I cannot find a definitive answer to this. Looking at the specs page on HTC (http://www.htc.com/uk/product/hd2/specification.html), it appears that this phone would possibly be usable on a US carrier. I am wondering if using the method in the link below might apply to the HD2 as well. Before you ask why I don't just wait for it to come stateside...well, what's the fun in that?
http://pdaphonehome.com/forums/htc-touch-pro/120970-sprint-touch-pro-verizon.html
US Leo
Went to the ATT store yesterday to look at the Pure (hated it) and they went online to check the specs and assured me it would run on their network if it was unlocked!
Yeah...I saw that. Problem is that I am currently with AT&T and am looking to switch to a CDMA carrier. Not too happy with AT&T or T-Mobile at the moment. =\
The word is that it will come to US carriers in The first quarter of 2010. The European specs suggest it will be to AT$T or T-Mobile.
Funny, I switched to AT$T a few years back because Sprint and Verizon really sucked.
After ten years with Nextel and then Sprint, my Blackberry's screen cracked and the hangup button stuck making the phone almost unusable. Even though I was 2 months before my contract was upgrade available, they refused to, after ten years with them, subsidize a new phone. Suffered with my phone for two more months and switched to AT$T, so far they have been great to me.
Somehow I doubt it will come to AT&T, unless they are smart enough to see that this is the best contender against the iPhone. AT&T's monopoly with Apple makes them complacent and slow to provide their customers with alternatives.
http://www.engadgetmobile.com/2009/10/06/htc-touch-hd2-hands-on/#thankYou
Check the vid. This is the snappy WinMo phone we've been waiting for!
HTC HD2---Battery Size, is this 1230 " BIG ENOUGH"???
It's not a Beast, it's Beautiful! The Russians have given us size comparison & review, a must read. It still needs work but so far it's showing itself to be at the top of the list. I believe when it gets updated it will arrive in the US.
foopmaster said:
Somehow I doubt it will come to AT&T, unless they are smart enough to see that this is the best contender against the iPhone. AT&T's monopoly with Apple makes them complacent and slow to provide their customers with alternatives.
http://www.engadgetmobile.com/2009/10/06/htc-touch-hd2-hands-on/#thankYou
Check the vid. This is the snappy WinMo phone we've been waiting for!
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Click to collapse
I agree, I just don't see it happening. Part of the reason why I left AT&T (and my iPhone) was because of the massive amount of dropped calls. I finally got fed up and switched. But considering the amount of trouble they are having with the iPhone, I doubt they would pickup it's best competitor.
Hmm, I can't remember the last time I dropped a call. Probably happens more in "population dense" areas (e.i., not here).
Anyway, I want to find the answer to this question as well. From all the specs I see the phone is theoretically capable of running on AT&T's 3G (UMTS 850 and 1900 Mhz).
Source: http://pdadb.net/index.php?m=specs&id=2062&c=htc_hd2_us_htc_leo
However, I'm not an expert on US phone bands. Perhaps a seasoned XDA developer could help us with this?
Those specs on pdadb are not final "Datasheet State: Preliminary specifications".
But yes, it would do 3G on at&t if finalized UMTS 850 & 1900 Mhz).
I bought one
I just purchased one from amazon on pre-order, my cousin is shipping it to me as soon as it gets to him.
Anyone up for working on building an android rom for for it, not a big fan of WinMobile. In-fact this is the whole reason I got it besides the fact its a sweet phone!!!
borillion_star said:
I just purchased one from amazon on pre-order, my cousin is shipping it to me as soon as it gets to him.
Anyone up for working on building an android rom for for it, not a big fan of WinMobile. In-fact this is the whole reason I got it besides the fact its a sweet phone!!!
Click to expand...
Click to collapse
This does sound weird..If the main reason of getting the phone is android, why not just wait for a native android phone that has a similar spec? (e.g. HTC Dragon / Acer Liquid / Experia X3)
denco7 said:
The word is that it will come to US carriers in The first quarter of 2010. The European specs suggest it will be to AT$T or T-Mobile.
Funny, I switched to AT$T a few years back because Sprint and Verizon really sucked.
After ten years with Nextel and then Sprint, my Blackberry's screen cracked and the hangup button stuck making the phone almost unusable. Even though I was 2 months before my contract was upgrade available, they refused to, after ten years with them, subsidize a new phone. Suffered with my phone for two more months and switched to AT$T, so far they have been great to me.
Click to expand...
Click to collapse
Not trying to be a jerk, but I figured I would share my insight/experience with the issue you had with Sprint/Nextel, and will probably have with AT&T and any other provider you go with.
I work for T-Mobile currently, and have been there for over 5 years now (and will tell you right now, The HD2 is coming to us.) The issue you had is the most common complaint in the industry. The truth is, no matter where you go, it'll be the same thing. On top of it not being "fair" to customers that are just as loyal, but only have 7 years tenure instead of 10 years, it's the fact that you "only being 2 months away from your full discount pricing," that company could potentially be losing 2 months of your commitment. Meaning, if they make you wait till your contract is over, they'll get a fresh 2 years out of you. If they give it to you 2 months before your contract is over, they'll only get 22 months out of you. You see my point ? Now, what I personally think should be done is, you have 2 months to go ? Okay, we'll make your contract be a solid 26 months, and you get your "full discount" today, early.
Cellphone customers really need to be grateful about getting plan discounts, loyalty credits, full upgrades, partial upgrades. Because let me tell you. Not every business out there gives loyal customers anything. I've been a loyal "Florida Power and Light" customer for 6 years, never had a late payment and inturn have never been given a discount on my electric bill. I mean, how often does your credit card company send you a letter saying, "Hey, you've been such a loyal customer...here's a 12% off discount for being a AAA member, and for every customer you refer to us we'll give you $175 credit to your bill!" Ya know ? I'm not expecting anyone to LIKE this answer. But it IS the reason, and I'm sure the rep's answer that you're dealing with at the time, "Because!," doesn't do it for you. So I figured I'd take the time to inform you guys.
petabread said:
Not trying to be a jerk, but I figured I would share my insight/experience with the issue you had with Sprint/Nextel, and will probably have with AT&T and any other provider you go with.
I work for T-Mobile currently, and have been there for over 5 years now (and will tell you right now, The HD2 is coming to us.) The issue you had is the most common complaint in the industry. The truth is, no matter where you go, it'll be the same thing. On top of it not being "fair" to customers that are just as loyal, but only have 7 years tenure instead of 10 years, it's the fact that you "only being 2 months away from your full discount pricing," that company could potentially be losing 2 months of your commitment. Meaning, if they make you wait till your contract is over, they'll get a fresh 2 years out of you. If they give it to you 2 months before your contract is over, they'll only get 22 months out of you. You see my point ? Now, what I personally think should be done is, you have 2 months to go ? Okay, we'll make your contract be a solid 26 months, and you get your "full discount" today, early.
Cellphone customers really need to be grateful about getting plan discounts, loyalty credits, full upgrades, partial upgrades. Because let me tell you. Not every business out there gives loyal customers anything. I've been a loyal "Florida Power and Light" customer for 6 years, never had a late payment and inturn have never been given a discount on my electric bill. I mean, how often does your credit card company send you a letter saying, "Hey, you've been such a loyal customer...here's a 12% off discount for being a AAA member, and for every customer you refer to us we'll give you $175 credit to your bill!" Ya know ? I'm not expecting anyone to LIKE this answer. But it IS the reason, and I'm sure the rep's answer that you're dealing with at the time, "Because!," doesn't do it for you. So I figured I'd take the time to inform you guys.
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Click to collapse
Since you work for T-Mo can post the final specs for the HD2 when they get finalized for the US? I'm with ATT and haven't had a problem with dropped calls for 4 years now.(I think it's something wrong with build of the Iphone) I'm not trying to switch carriers, just want a badass phone.
I want to know what will we be missing in TP2
if we dont get the Htc HD2 ?
All i see is-
HD will be Faster cos 1 Ghz processor
Has capacitive touch screen
It will have the weather under Clock pre-installed
& the we dont need to set our city it will auto detet the City
Will it run on H or just 3g ( seems like ATT is blocking Hsdpa cos of Heavey load)
Will we be able to do Tethering with it ?
Cos Att blocks that
Anything else im Missing Please ?
Which is the best safe Site to Order with here in USA ?
Hate it when later they say its not here yet
Nov9 Shipping date on onthegosolutions
could it be true ?
Thanks
t-mobile ad spied
t-mobile (US) ad spied?
http://www.tmonews.com/2009/10/htc-hd2/
Hope Att Picks it up too
I just got off the phone with a HTC tech support. I had some questions about the release date. I wanted to know if it was going to release in Q1 2010 fiscal or Q1 2010 calendar. Get this, he said all he knew was Q1 2010 to T-mobile. sucks for me because T-mobile is non-existent in my neck of the woods.
I agree (I'm w/SECO) but TMO reception is really bad where I live & I've been following the 'LEO' for a long time patiently waiting for it & if it's only going to TMO I think I'm going to ... well maybe get some sort of 'mi-fi' to use it. I need a phone & the HD2 is what I want. Thanks
bL1X said:
I just got off the phone with a HTC tech support. I had some questions about the release date. I wanted to know if it was going to release in Q1 2010 fiscal or Q1 2010 calendar. Get this, he said all he knew was Q1 2010 to T-mobile. sucks for me because T-mobile is non-existent in my neck of the woods.
Click to expand...
Click to collapse
Wont be before Mar 2010 or latter
you will see
ilordvader said:
Wont be before Mar 2010 or latter
you will see
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Click to collapse
Why is that?
I know it's a dead horse. And some people get have different results. But yesterday I tried to exchange my G2X due to freezing, reboots, and lock ups while on wall charger (running official GB). (This is still my first G2X, my past exchange attempt was to get less screen bleed which failed.)
This time the agent told me they are aware of issues post update install and can do nothing. Then they told me I have to wait until LG has a fix. This is the same results I got when I complained of screen bleed and was denied a replacement due to that.
I usually don't get too excited, but based on principal this is beat. I know it's nothing new to some of you but I'm not sure where to go next. I really want to see if LG will ever own up to this and anything else, but I'm sure my issues are hardware based.
T-Mobile: There is a known issue with this phone after the 2.3 update. At this time, there is no further information I need.
T-Mobile: LG is aware of this issue and are working closely to resolve the issue.
Francis Scardino: ok.
T-Mobile: I am unable to process an exchange for you.
T-Mobile: I apologize for any inconvenience this may have caused you.
Francis Scardino: So what do I do?
T-Mobile: You would have to wait until LG comes to a resolution for this issue.
Francis Scardino: I was told that last time about the light bleeding through the screen issues. The phone is not really reliable right now and I need it for work and do not have a home phone. There must be another resolution.
T-Mobile: I definitely understand, Francis. However, this phone does have a few known issues. This is the only thing that we can advise you of.
Francis Scardino: That's quite disappointing. I understand you can only do what you are allowed to do, but I have to find some other resolution. I cannot afford for my phone to turn off while charging at night, my job requires 24 hour on call.
Francis Scardino: Is there an escalation contact I can call. I have to come up with something other than buying a new phone. This one is not very old.
Francis Scardino: I just changed my contract to 2 years, and there is no equipment discount. I'm stuck.
T-Mobile: Unfortunately, there is no escalation process for this issue.
T-Mobile: We can set up call forwarding so that whoever calls your cell phone it will go to another phone.
Try to actually go into a T-Mobile store and make a big deal there
Sent from my MB860 using XDA App
I hate to say it, laissez-faire kinda guy that I am, but we need some kind of consumer protection legislation to prevent this kind of passing the buck.
Get on the phone and call a live person - ask for tech support, not a customer rep.
Sorry to hear that. I am currently on my second (freezing 3x a day) phone and I was offered another G2X exchange but I refused it. I told them they were just passing around refurb junk sent in by other G2X owners. To my surprise, I was offered a full upgrade (Got Tmobile in April 2011 with 2 year contract). It was a customer service rep that actually gave me that. I thought it was bs so I called back a week later to verify that the early full upgrade was noted in my account and it is. I would only be able to get a phone at the Tmobile website or at a corporate store. They said it would be 80% off the retail price. I am waiting for the Samsung Hercules to use that early full upgrade. I'm pretty sure they log every time you called in with notes of the reason of the call. I called in about 5 times (at least) so I think that's why I was offered the early upgrade. I would try calling in again at a different time. Try early morning around 7AM and then 8PM. That way you wont get the same person. You will get different results with different people you speak with. Call them again and good luck.
I was able to get another replacement overnighted to me yesterday... It should be here today. I did it all through the Live Chat online. I told them my phone would shutoff by itself, and it would require a battery pull, and he issued a replacement for me.
If I were you, I would just keep on trying until they offered to send you a replacement. It's worth multiple tries.
Spyvie said:
I hate to say it, laissez-faire kinda guy that I am, but we need some kind of consumer protection legislation to prevent this kind of passing the buck.
Click to expand...
Click to collapse
And you care about concealing water damage for the purpose of returning it to these thieves? T-Mobile knows for a damn fact there is good G2X's out there. They just don't want to give this gug another one in fear he might get another damaged G2X since it appears to be a 75% chance he would. Exchanging phones cost them money but they could give a **** less that we spent our hard earned money for a phone that we sometimes can't even use.
We signed a contract with T-Mobile and they entered into a contract with us to provide use with products and service as advertised. You see. I believe in a eye for a eye and two wrongs do make a right. You **** me over and I will **** you over twice as bad
Tmobile customer service is going to ****. Hear you have someone who's phone is not working as expected but they don't want to exchange it because it costs them money. T-Mobile knows there are good G2X'w out there. If all of them had problems then every customer who has one would be calling. I don't even care about the merger anymore. Its apparent T-Mobile is prepping for it quite well.
Sent from my HTC Sensation 4G using XDA Premium App
I will certainly try again. I just can't wonder if this whole debacle will ever bring a full resolution. Is LG working on something? Are they just buying time to phase it out? What will those who have similar results like me have in the future? Will a fully fixed G2x ever hit the shelves..?
Anyone who got a replacement within the last week, what model number phone did you get?
jrwingate6 said:
And you care about concealing water damage for the purpose of returning it to these thieves? T-Mobile knows for a damn fact there is good G2X's out there. They just don't want to give this gug another one in fear he might get another damaged G2X since it appears to be a 75% chance he would. Exchanging phones cost them money but they could give a **** less that we spent our hard earned money for a phone that we sometimes can't even use.
We signed a contract with T-Mobile and they entered into a contract with us to provide use with products and service as advertised. You see. I believe in a eye for a eye and two wrongs do make a right. You **** me over and I will **** you over twice as bad
Tmobile customer service is going to ****. Hear you have someone who's phone is not working as expected but they don't want to exchange it because it costs them money. T-Mobile knows there are good G2X'w out there. If all of them had problems then every customer who has one would be calling. I don't even care about the merger anymore. Its apparent T-Mobile is prepping for it quite well.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
T-Mo doesn't want o give him another phone because they will have to pay for it out of their own pocket. LG will not give you a new phone because they are incompetent manufacturers, along with being liars and thieves, ...while T-Mo simply can't afford to give away phones that they have to pay for.
Spyvie said:
T-Mo doesn't want o give him another phone because they will have to pay for it out of their own pocket. LG will not give you a new phone because they are incompetent manufacturers, along with being liars and thieves, ...while T-Mo simply can't afford to give away phones that they have to pay for.
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Click to collapse
T-Mobile can afford it. Their a multi billion dollar company. They sold you a phone to use on their network and it is up to them to make sure it works as advertised for 1 year from purchase. After this ends, T-Mobile can try to recupe their losses from LG but its known policy, their responsible for making sure that phone works within the first year providing the damage was not done by the customer. There is no ifs ands or butts about it. It is what it is and their beating around the bush. Do you think the middle class wooing man has enough money to keep buying phones because its provider wont provide him with a working one? This is bad business and you know it. I don't care if returning G2X's placed them into bankruptcy. The customer is always right and they must fix it.
Sent from my HTC Sensation 4G using XDA Premium App
it is up to them to make sure it works as advertised for 1 year from purchase.
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Incorrect.
The manufacturer is responsible for the warranty in virtually every industry.
Yeah I had no luck with chat support I had to call in when the replacement was bad.
Spyvie said:
Incorrect.
The manufacturer is responsible for the warranty in virtually every industry.
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Click to collapse
Yes, the manufacture is ultimately responsible for the warranty but it is up to your providor to be the middle man and exchange the phone for you. They then send the defective phone back to the manufacture to be fixed, replaced or reimbursed.
It is up to the company you purchased the phone from to replace the phone. I didn't buy a phone from LG. I gave my money to T-Mobile who purchased the phone from LG. If I purchase the phone through Amazon then I would contact them for a replacement. If I buy a phone from a middle man than I expect that middle man to fulfill their end of the deal by making sure the device they sold me is not defective and can be used as advertised.
Its a very simple concept for anyone to understand. I know this to be the case since T-Mobile, the middle man exchanges multiple phones every single day.
Sent from my HTC Sensation 4G using XDA Premium App
If you purchase a product from Best Buy or Walmart, and that product fails after the retailer's return policy has expired you are almost certainly responsible for contacting the manufacturer yourself. Most retailers have 30 day or even 14 day return policies depending on the product.
Arguing with you is like shooting fish in a barrel... you haven't made a valid point yet!
This whole G2X thing is garbage anyways.
Three months ago, I called into T-Mobile and did a contract renewal. I ordered 4 G2X's and 1 Defy for my 11 year old daughter...never would I have thought the Defy would be the best device in the bunch. It just works.
I called in within the first week about the phones shutting off, GPS taking over 25 minutes on 1 device to get a lock and was assured its all software and that LG is getting ready to release a software upgrade that will fix the issues, I should have sent them back and been done at that point instead of trusting what T-Mobile told me. Instead I had 4 replacements sent at one time, sent 3 of them back as they were worse than the originals. T-Mobile then sent me 3 more, fail. When I called back I asked to just send them back and was told i was past my 14 day period, even though it was noted on my account that I had called in previously in regards to sending them back and was told about the software update...that didnt change anything.
Next they decided the batteries were bad so they sent me 4 batteries, well that didnt solve a damn thing. They had me at that point contact LG, that got me a big "your a consumer, we cant offer any details on an updated software, but if you like you can send your phones back to us and we will send you replacements or fix the ones you have". Basically no go with that either.
Back to calling T-Mobile as I noticed now I had $100.00 charge on my bill for them sending me replacement phones!! The lines with insurance were only charged 5 bucks, the other 2 were charged $20!! They were unwilling to waive the fee's when I called about them! However they offered me replacement phones again if I wanted, and naturally at $50 bucks shipping again, I said no I wont pay for shipping again and finally got to loyalty and they waived the shipping if I wanted to try again, which knowing it wouldnt help did anyways just for the chance..I was right, it didnt help.
Then finally the wonderful, magical, all ending software update came...ta-da! Finally! Nope, wait. Still have the same issues, just not nearly as often as before. It seems to be about once a day now that one of the phones will shut off randomly, The GPS is a bit better on 3 of the phones but mine, nope. Still takes a good 10 minutes to get a lock.
When I called T-Mobile to tell them this great "fix" they were promising me didnt do a damn thing they said they know, and that the software update had been recalled but LG is currently working on a fix and to just give it time, they would not offer me anymore replacements as it doesnt seem to fix "MY" issues..lol, wtf T-Mobile. Kiss my ass.
I ended up filling a complaint with the BBB, I dont know if it will help or do anything at all but honestly, way I see it is it cant hurt. That was Sunday evening, I dont know how long it takes to hear anything back, or if I will at all but we will see.
T-Mobile use to be awesome, I am an old SunCom customer and when T-Mobile took over SunCom I was leery of what may become of the company I loved, T-Mobile really stepped it up and I had no complaints, recently though they pretty much just suck. I dont know what provider I will go with next but it wont be T-Mobile, yet I hate Verizon, Sprints horrible, AT&T with the merger..maybe I dont need phones anymore lol ffs.
techboydino said:
I will certainly try again. I just can't wonder if this whole debacle will ever bring a full resolution. Is LG working on something? Are they just buying time to phase it out? What will those who have similar results like me have in the future? Will a fully fixed G2x ever hit the shelves..?
Anyone who got a replacement within the last week, what model number phone did you get?
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Click to collapse
My replacement just came in about an hour ago with Gingerbread pre-installed. The model number is LG-P999DW. (Checked LG Updated), so it is NOT a refurb!
Dude this is EXACTLY what's happened to me. I've had 4 exchanges and the caller rep said very matter of factly 'Sorry, we can no longer offer you a G2x exchange. Either keep the G2x you have or we'll send you out a comparable phone, the G2.' I got into explaining how that decision doesn't make any sense since I'm holding up my end of the deal by paying my bill...blah, blah, blah. And he said 'The device I'm told I can offer you today is the G2.' By some of the responses, I guess I'll just keep calling in until someone breaks down. I would LOVE to get $$ toward a Hercules, but it sounds like that's the good fortune of who you talk to.
Dude this is EXACTLY what's happened to me. I've had 4 exchanges and the caller rep said very matter of factly 'Sorry, we can no longer offer you a G2x exchange. Either keep the G2x you have or we'll send you out a comparable phone, the G2.' I got into explaining how that decision doesn't make any sense since I'm holding up my end of the deal by paying my bill...blah, blah, blah. And he said 'The device I'm told I can offer you today is the G2.' By some of the responses, I guess I'll just keep calling in until someone breaks down. I would LOVE to get $$ toward a Hercules, but it sounds like that's the good fortune of who you talk to.
Spyvie said:
If you purchase a product from Best Buy or Walmart, and that product fails after the retailer's return policy has expired you are almost certainly responsible for contacting the manufacturer yourself. Most retailers have 30 day or even 14 day return policies depending on the product.
Arguing with you is like shooting fish in a barrel... you haven't made a valid point yet!
Click to expand...
Click to collapse
Best Buy and Wal-Mart provide you merchandice but not a service. You don't pay them a monthly fee to lease a product from them. If you sign a contract and purchase a phone for the subsidized price, you are pretty much leasing the phone.
T-Mobile has been exchanging devices with the first year since I can remember. Hell, they exchanged 5 G2X's for me and 3 Sensations within the past 4 months. You can provide a service for one of your customers and not the next. An attorney would eat this alive in a court of law. By their POLICY they need to provide you with a working replacement or exchange your device for another comparable one of equal or lesser value. They CANT just tell you to suck it up and keep paying them monthly for something that doesn't work.
I don't understand why you can't comprehend this. Instead you want to compare Best Buy to a mobile service providor which is apples and oranges. Last time I checked. You don't enter into a contract or pay a monthly fee for a service to Best Buy.
Get off Tmobiles nuts and realize your wrong.
Sent from my HTC Sensation 4G using XDA Premium App
Very interesting discussion...
I can tell you in no uncertain terms that ultimately LG is responsible for the product. The argument that you "Bought" the phone from T-Mobile, or you "leased" the product from T-Mobile is invalid. Your warranty is with LG.
We were all allowed 14 or 30 days to return the phone. Of course most of us held out for the "update/fix" until it was too late to return.
THIS is why I worked to find another remedy to the situation and ultimately had the class action law suit filed.
For any of you wanting further information about the CAL, contact my attorney directly.
http://www.doylelowther.com/class-action-against-lg-electronics-p999g2x/
I posted this on WPCentral's Arrive forum, figured I'd post this here as well... I went down to the Sprint corporate store on 42nd street in NYC the other day for kicks and noted that the HTC Arrive was nowhere to be found. The same could be said for the three Sprint Authorized Retailers around where I live. No Arrives in stock and 2 out of the 3 had no demo units on the floor (the one that did had a non-working dummy).
I asked a rep about it and he told me that as of the last signage/price changes and updates, the Arrive was listed as EOL, but it's in their systems and on sprint.com as $49.99 after $50 mail-in rebate should someone want to order one.
Hopeful for a Windows Phone 8 announcement or has Sprint officially given up?
The Arrive has been out for just over a year. It is pretty old by todays cell standards so I would just be patient for WP8 as I would bet all Windows Phone sales have slowed down since the WP8 anouncement. Lets just hope that HTC doesn't play hardball and actually develops a Arrive 2 and keeps the HW keyboard alive.
...and we wonder where Windows Phone support on Sprint went to... look no further -
Sprint CEO says paying over $15 billion for the iPhone was money well spent | iMore.com
Quoted from the CEO Hesse himself -
“I think the No. 1 thing was getting the call from Apple that they were interested in at least having the opportunity,” Hesse said. Of course, the company and its board had to take a hard look at the economics. Selling the iPhone is good for the long term, Hesse said, noting that customers are more valuable in the long term. But, in the short term, it is costly, as the company spends more in subsidies to attract those iPhone buyers.
“We committed to $15.5 billion over four years in purchases,” Hesse said. “That’s a large commitment. ”He said Sprint looked at Apple and its popularity, and “we saw no reason to bet against Apple.”
Ugh...
And you are supprised? They don't have to pay didly to get Windows Phone but the iPhone is obviously the best thing to come to both Verizon and Sprint (since the EVO) and in reality, it is money well spent at least for the next year or two until WP8 really begins to make a dent in the market. Until then, there is nothing negitive about the money spent to get the most popular smartphone on their network. The sheer number of people that were just waiting for it to happen so they could jump ship from AT&T alone probably was worth it.
After such a long time from release, it deemed to go to an end. I just am surprised why it took so long. Stupid sprint didn't go get anything new for WP7.
ctiger said:
After such a long time from release, it deemed to go to an end. I just am surprised why it took so long. Stupid sprint didn't go get anything new for WP7.
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What other CDMA Designes were released in that time? Heck how many of them used WiMax 4G? That was the problem with Sprint bringing on any new phones since none of the current 1st and 2nd gen devices were really a high end device worth bringing over to their network. The one thing they could have done is swapped the Trophy and Arrive between Verizon and Sprint, but overall the differences between the two aren't huge.
With WP8 and the new selection of chipsets and such to choose from, I am sure Sprint will have another new handset as well as the Return of Nokia to them as well.
IM0001 said:
With WP8 and the new selection of chipsets and such to choose from, I am sure Sprint will have another new handset as well as the Return of Nokia to them as well.
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Click to collapse
Probably not. Though it is more likely now that Sprint is getting LTE, I know that I, personally, am jumping to Verizon when my contract is up in March, or maybe sooner if I decide it's worth it to pay the ETF before then. All I'm really waiting for is the Verizon store 3 blocks away to get the Lumia 822. ATIV S, or HTC 8X on display for me to go play with/drool over.
evath said:
Probably not. Though it is more likely now that Sprint is getting LTE, I know that I, personally, am jumping to Verizon when my contract is up in March, or maybe sooner if I decide it's worth it to pay the ETF before then. All I'm really waiting for is the Verizon store 3 blocks away to get the Lumia 822. ATIV S, or HTC 8X on display for me to go play with/drool over.
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I wish I could find the links, but Sprint just seems to have finished all support for WP7 period. I doubt we'll even see WP8's on Sprint. That might change due to the Softbank acquisition, but as for the current direction of Sprint, seems android and iPhone only now. Anyone who is diehard Sprint better just slap their hand's together and start praying that Softbank changes Sprint's overall direction for the better.
Besides, You can't Zune update an Arrive past 7720 anyway on Zune. It's been ages since Sprint has done anything with their Arrive. I doubt when WP7.8 hits, that the Arrive will even get the SYS update to that, regardless of what NuAngel seems to think XD.
TheXev said:
I wish I could find the links, but Sprint just seems to have finished all support for WP7 period. I doubt we'll even see WP8's on Sprint.
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I doubt it, too; anytime I go into the Sprint repair store, the reps laugh at me for my Arrive, and I'm not the one getting a phone repaired! It's always my sisters with their Androids...
But, whatever. I used to support Sprint a lot, even defending them when others bad mouthed them ("Ohh, you have Sprint? How's it feel to be one of about 17 customers?" "Yeah, well, how is it on just a 3G network?" [back when WiMax had just come out, before AT&T ad Verizon got LTE.]). Now? Not so much. Like I said, as soon as the test models Arrive (get it?) at the Verizon store, I'm gonna switch.
Besides, You can't Zune update an Arrive past 7720 anyway on Zune. It's been ages since Sprint has done anything with their Arrive.
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Which is why the development sections of this forum exist. I've been running 7.8 since around late August, early September.
I doubt when WP7.8 hits, that the Arrive will even get the SYS update to that, regardless of what NuAngel seems to think XD.
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Well, from what I hear, Zune will push the update directly, but then again, I don't hear everything, so YMMV.
This is normally the type on thing you see on FatWallet, but I'm hoping XDA members will take advantage. At least it's a way to get back at Motorola a little bit.
I called to cancel my contract with AT&T. I said it was because I was disappointed over Motorola not fulfilling their promising for upgrading my phone to ICS. I have an Atrix 4G, which AT&T knows I have, and was one of the phones Motorola reneged on.
I told them I knew that wasn't directly AT&T's fault, but I was disappointed because Verizon at least got their customers a $100 rebate. AT&T offered a new phone that does run Ice Cream Sandwich at a discounted price. They did say if I got the new phone, they would want a new 2-year contract out of me. I still have nine months left on my contract. I wouldn't otherwise get a renewal upgrade till like July of next year.
So, AT&T's retention deal isn't publicized like Verizon's (sucky) one is. But if you call and act disgruntled, apparently AT&T offers you something.
The guys on forums like Fat Wallet do this stuff all the time. It's ridiculous how much they do it. But if you got screwed by Motorola and want a new phone running ICS, this may work for you.
I didn't take the offer because I actually wanted to cancel for other reasons. Even paying the AT&T early termination fee, I'm saving a lot of money over the next nine months by going to AirVoice. But, I'm a light mobile phone user. If you talk a lot and use a lot of data, you probably won't save as much as I.
A lot of people are going to want to know what the discount they offered on the new phone was. I don't know because I was trying to negotiate my way out of the new 2-year contract. They wouldn't budge on no new contract. So, I just cancelled.
This probably will work for some people. The people who don't mind signing a new 2 year contract. But if you're like me, and just don't use the phone enough to justify keeping a contract for $60/month at AT&T, you still got screwed because you still got your Motorola phone and you still don't got ICS.
Reports in this thread of what discounts people get offered would be great.
If they are good discounts reported in this thread, people should start calling Verizon and being like, what the hell? People with AT&T are getting a lot more than $100!! Use the competition involved in capitalism to our advantage.
Since some of us geeks aren't as socially adept as we could be. If they offer a discount and you don't like the deal, just say "well, let me think about it" and if you don't want to cancel, just never call them back. If they don't offer anything, just hang up the phone before they really cancel your account.
I guess I should put AT&T's customer service number up here.
1-800-331-0500
first they try to make sure they got your number right thru caller-id, if they have it right press 1
if they don't have it right, press 2 and enter your phone number in
last, press zero to talk to a customer service representative...
Well, this is my 6th G2X from T-Mobile. I kept sending it back under warranty and receiving a refurbished phone that ended up giving me the same problems (I'm assuming if it SEEMS fine they just brand it refurbished and send it back out to save $$$). Of course, it's giving me all sorts of problems again but it's no longer under the t-mobile warranty (90 days for a refurbished phone is kind of ****ing stupid). It's less than a year old so it SHOULD be covered by LG.. The only problem is the IMEI of the phone says it's older than a year (because someone else had it before me) so they won't fix it unless I provide some PHYSICAL proof of purchase that has the date received and IMEI on it.
Here's the part that is driving me insane:
I call T-mobile and they say "Sure! Here's an order ID, just give that to LG and it will work. Don't worry". Even after questioning them multiple times they sounded very confident. I called LG and nope, nothing they can do with that so I call T-Mobile again and she tells me "just give them your IMEI, when they look it up it will have all that information". Again, she reassured me even after I asked over and over if she was sure so I called LG and they told me there's no such information and even though I argued and argued they wouldn't budge. So.. I call T-Mobile AGAIN and they tell me they will send out a receipt with all the information I need and they're so so sorry. I wait a week and nothing so I call back again and they don't even have a memo of what the CS said he would do and then told me there's no way they can help me. He then told me they would give me an early upgrade which was complete bull**** because the "upgrade" they offered was already available for me online. It's not a true upgrade, more like a 20% discount off a full price phone.
I'm at my wits end. I got this phone because of the hype and all that and now I have a phone that is technically under warranty but there's not a damn thing I can do about it. I've heard stories of people e-mailing the executives and getting stuff handled that way.. Would that be an option for me?
Keep badgering tmo about this, try and talk to a higher rank person each time.
Don't let them take advantage of you.
Sent from my LG-P999 using xda app-developers app
Xura08 said:
Well, this is my 6th G2X from T-Mobile. I kept sending it back under warranty and receiving a refurbished phone that ended up giving me the same problems (I'm assuming if it SEEMS fine they just brand it refurbished and send it back out to save $$$). Of course, it's giving me all sorts of problems again but it's no longer under the t-mobile warranty (90 days for a refurbished phone is kind of ****ing stupid). It's less than a year old so it SHOULD be covered by LG.. The only problem is the IMEI of the phone says it's older than a year (because someone else had it before me) so they won't fix it unless I provide some PHYSICAL proof of purchase that has the date received and IMEI on it.
Here's the part that is driving me insane:
I call T-mobile and they say "Sure! Here's an order ID, just give that to LG and it will work. Don't worry". Even after questioning them multiple times they sounded very confident. I called LG and nope, nothing they can do with that so I call T-Mobile again and she tells me "just give them your IMEI, when they look it up it will have all that information". Again, she reassured me even after I asked over and over if she was sure so I called LG and they told me there's no such information and even though I argued and argued they wouldn't budge. So.. I call T-Mobile AGAIN and they tell me they will send out a receipt with all the information I need and they're so so sorry. I wait a week and nothing so I call back again and they don't even have a memo of what the CS said he would do and then told me there's no way they can help me. He then told me they would give me an early upgrade which was complete bull**** because the "upgrade" they offered was already available for me online. It's not a true upgrade, more like a 20% discount off a full price phone.
I'm at my wits end. I got this phone because of the hype and all that and now I have a phone that is technically under warranty but there's not a damn thing I can do about it. I've heard stories of people e-mailing the executives and getting stuff handled that way.. Would that be an option for me?
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ask for customer loyalty dept.
been with tmo 10 years, they do what i ask when i say ill cancel and they can stand in line with their hand out like all the other bill collectors cause they ain't getting **** else from me.
They always work something out with me.
Sent from my glorified LG pet rock™
justjackyl said:
ask for customer loyalty dept.
been with tmo 10 years, they do what i ask when i say ill cancel and they can stand in line with their hand out like all the other bill collectors cause they ain't getting **** else from me.
They always work something out with me.
Sent from my glorified LG pet rock™
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The people I talked to were actually part of that department. I always say "retention" when the automated voice asks what I want and it sends me there. I guess I'll just keep calling them and maybe even ask to speak to a supervisor. Do you guys have any idea what I should ask for specifically? I've heard of some people getting entirely free phones because of crazy situations but I don't want to flat out ask for one
Xura08 said:
The people I talked to were actually part of that department. I always say "retention" when the automated voice asks what I want and it sends me there. I guess I'll just keep calling them and maybe even ask to speak to a supervisor. Do you guys have any idea what I should ask for specifically? I've heard of some people getting entirely free phones because of crazy situations but I don't want to flat out ask for one
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I've dealt with T-Mobile retention more than I care to discuss, normally they'll find some way to reel me back in.
Has your relationship with T-Mobile lasted longer than 2 years? (Have you renewed a contract previously)
I ask because most (all?) cell providers in the US will not direct you to an actual Retention Rep until your account has aged beyond 1 contract term, instead you are re-directed to the escalation unit of the sales dept and they generally don't do anything useful.
Under the assumption that you have had your contract longer than 2 years, it sometimes helps to have inside information on how the retention process works in order to "sway" the rep into getting what you need. I've worked in a contact center for 2 major carriers and what's important is a rep's "Stats". For the retention dept the biggest ones are retention rate and 7 day repeat calls. Retention rate for T-Mobile is now different because of their new rate plan/phone structure and is likely irrelevant. However 7 day repeat calls are generally the basis for any rep to be judged on.
Speak to the rep in the most pleasant manner you can, and put the responsibility on them to help you find a resolution to your problem. Literally ask for their help, and ask realistic solutions to your issue. These are normally BS script replies, but it's all a game anyway. Next tell them what you want, and be firm (but still nice) about it. Let them know you have every intention of calling and speaking with as many people as required in order to resolve this concern, as you believe T-Mobile as your "service" provider should be responsible for your satisfaction. Be clear that you are not asking for the latest and greatest super phone, but it does need to function in the manner in which you were informed it would. This is a frustrating issue and you've wasted enough time trying to get some sort of result, and will continue searching for a resolution over the next couple of days if required. ** Retention Reps get a bonus based on the fact that their customer's wont be calling back and random surveys that are sent out **
While I wouldn't recommend leveraging the surveys as a negotiation point or even the fact that you know about their metrics, simply let them know your intention. Mention the fact you've already called several times already, and are becoming frustrated.
Asking for a manager in this situation often leads no where, management does not have stats (their bonus is based on their reps) and does not have their calls recorded or monitored by quality. It's much more difficult for a rep to say "no" then it will be for their manager.
If none of that works, you might just be SOL. I really hate to say it, but they aren't obligated to do anything about it (which is more BS in your case). Just do what you can, be nice, and hope for the best. I know when I was on the phones, if someone asked be for something with an attitude they didn't get anything in return for it.
Biohazard0289 said:
I've dealt with T-Mobile retention more than I care to discuss, normally they'll find some way to reel me back in.
Has your relationship with T-Mobile lasted longer than 2 years? (Have you renewed a contract previously)
I ask because most (all?) cell providers in the US will not direct you to an actual Retention Rep until your account has aged beyond 1 contract term, instead you are re-directed to the escalation unit of the sales dept and they generally don't do anything useful.
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I've been a customer since 07'. It was originally a flexpay account and then about 1 3/4 years ago I upgraded to the regular contract.
I'm not sure how far I should try and push them because I've heard stories from a friend who had problems and they sent her a new smartphone (When the Galaxy SII was big). I just got off the phone with the retention guy and he gave me this offer: upgrade to the new "value plan" that's not a contract and he would waive the $50 fee (I am eligible on 4/5, and it would be free then) however I would have to pay ~$250 for a Samsung Galaxy SII. Does that sound fair? Or should I hold out for a better offer, because when I told him I would just call back again later to resolve this and I appreciated his help he said "Well, hold on, how about I waive the fee and try and get you with a new phone today?"?
Xura08 said:
I've been a customer since 07'. It was originally a flexpay account and then about 1 3/4 years ago I upgraded to the regular contract.
I'm not sure how far I should try and push them because I've heard stories from a friend who had problems and they sent her a new smartphone (When the Galaxy SII was big). I just got off the phone with the retention guy and he gave me this offer: upgrade to the new "value plan" that's not a contract and he would waive the $50 fee (I am eligible on 4/5, and it would be free then) however I would have to pay ~$250 for a Samsung Galaxy SII. Does that sound fair? Or should I hold out for a better offer, because when I told him I would just call back again later to resolve this and I appreciated his help he said "Well, hold on, how about I waive the fee and try and get you with a new phone today?"?
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Keep track of names, dates, times called, use that information to ding previous agent, than next agent knows you'll do same to them
It may take a couple cycles of this but you'll find someone that after enough callbacks, will offer you a good deal.
Everyone's experience is different, also, when you get Akmhad the Indian on the line and he says his name is Dave, politely state that you cannot understand their accent and requested a native english speaker or to be transferred to another agent cause you can't understand, and hopefully that will dump you back in queue and get you into an American call center, this is how I've done it, and I find the girls with a.southern usa accent are the easy ones to work on to get what you want.
Sent from my glorified LG pet rock™
justjackyl said:
I find the girls with a.southern usa accent are the easy ones to work on to get what you want.
Sent from my glorified LG pet rock™
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This is true on so many levels
TwitchyEye said:
This is true on so many levels
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Ohhh man. lmao
I'm gonna regret saying that in such a "general" way. lmfao
Sent from my glorified LG pet rock™