Retention offers from AT&T because of Motorla's ICS scam - Android General

This is normally the type on thing you see on FatWallet, but I'm hoping XDA members will take advantage. At least it's a way to get back at Motorola a little bit.
I called to cancel my contract with AT&T. I said it was because I was disappointed over Motorola not fulfilling their promising for upgrading my phone to ICS. I have an Atrix 4G, which AT&T knows I have, and was one of the phones Motorola reneged on.
I told them I knew that wasn't directly AT&T's fault, but I was disappointed because Verizon at least got their customers a $100 rebate. AT&T offered a new phone that does run Ice Cream Sandwich at a discounted price. They did say if I got the new phone, they would want a new 2-year contract out of me. I still have nine months left on my contract. I wouldn't otherwise get a renewal upgrade till like July of next year.
So, AT&T's retention deal isn't publicized like Verizon's (sucky) one is. But if you call and act disgruntled, apparently AT&T offers you something.
The guys on forums like Fat Wallet do this stuff all the time. It's ridiculous how much they do it. But if you got screwed by Motorola and want a new phone running ICS, this may work for you.
I didn't take the offer because I actually wanted to cancel for other reasons. Even paying the AT&T early termination fee, I'm saving a lot of money over the next nine months by going to AirVoice. But, I'm a light mobile phone user. If you talk a lot and use a lot of data, you probably won't save as much as I.
A lot of people are going to want to know what the discount they offered on the new phone was. I don't know because I was trying to negotiate my way out of the new 2-year contract. They wouldn't budge on no new contract. So, I just cancelled.
This probably will work for some people. The people who don't mind signing a new 2 year contract. But if you're like me, and just don't use the phone enough to justify keeping a contract for $60/month at AT&T, you still got screwed because you still got your Motorola phone and you still don't got ICS.
Reports in this thread of what discounts people get offered would be great.
If they are good discounts reported in this thread, people should start calling Verizon and being like, what the hell? People with AT&T are getting a lot more than $100!! Use the competition involved in capitalism to our advantage.
Since some of us geeks aren't as socially adept as we could be. If they offer a discount and you don't like the deal, just say "well, let me think about it" and if you don't want to cancel, just never call them back. If they don't offer anything, just hang up the phone before they really cancel your account.

I guess I should put AT&T's customer service number up here.
1-800-331-0500
first they try to make sure they got your number right thru caller-id, if they have it right press 1
if they don't have it right, press 2 and enter your phone number in
last, press zero to talk to a customer service representative...

Related

Let's Talk has The Fuze!!!

Sorry to start another thread, but I just wanted to give everyone a heads up that Let's Talk now has The Fuze. I have been waiting to see if it would pop up there or on Amazon first. I bought it through the Walmart website. You can get the phone for either $99 or free. The free option requires you to start out with a voice plan of at least $59.99. The $99 option let's you choose a voice plan of $39.99. Although, both options make you get a data plan, but I was going to get one anyway. My total price (tax and all) was 195.53 before the $50 mail-in rebate. I'm very happy, and can finally stop wasting time at work.
I was going to upgrade through them, but they told me something completely laughable. You can upgrade a family plan, but EVERY LINE ON YOUR PLAN BEGINS A NEW 2 YEAR CONTRACT!!!
I was like, what're you ****ing kidding me? That'd be five 2 year contracts to get a cheaper upgrade, thanks but no thanks.
I tried this with my 4-line family plan. The configurator allowed me to get two of them free and two lesser phones free of charge. None of my lines are currently under contract... I am finding it hard to see the drawbacks to this.
Black93300ZX said:
I was going to upgrade through them, but they told me something completely laughable. You can upgrade a family plan, but EVERY LINE ON YOUR PLAN BEGINS A NEW 2 YEAR CONTRACT!!!
I was like, what're you ****ing kidding me? That'd be five 2 year contracts to get a cheaper upgrade, thanks but no thanks.
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Was this a representative that told you that or on the internet because it sounds completely inane :O?
If you talked with somebody, i'd try to give it another go.
Interesting, if there is a way to do this without extending all the contracts on the line I'll take mine back to the AT&T store. You can do this in store right?
The website states that whether you upgrade one line or all lines there will be a new 2yr contract for all lines in a family plan.
blkjack74 said:
Sorry to start another thread, but I just wanted to give everyone a heads up that Let's Talk now has The Fuze. I have been waiting to see if it would pop up there or on Amazon first. I bought it through the Walmart website. You can get the phone for either $99 or free. The free option requires you to start out with a voice plan of at least $59.99. The $99 option let's you choose a voice plan of $39.99. Although, both options make you get a data plan, but I was going to get one anyway. My total price (tax and all) was 195.53 before the $50 mail-in rebate. I'm very happy, and can finally stop wasting time at work.
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The upgrade price is $249.99. Be careful when dealing with LetsTalk. They have different terms and conditions in addition to AT&T's that are more strict. You MUST have a data plan to get this deal, and MUST have the data plan active for at least 6 months, or they will charge your credit/debit card at least $250.00.
I maybe retarded but I can't find how to upgrade 1 line on a family plan. It never gives me the option of choosing one line, just selecting a plan. If I select the family plan that I have it asks me to add at least 2 phones to complete the order.
Any ideas on upgrading just one line on an existing plan? Thanks.
Hmm...I just went through the LetsTalk procedure and it's telling me that, with an upgrade, you can get two Fuzes completely free? If this is true, I'm running immediately back to the store and returning this $350 dollar one.
htcfan78 said:
The upgrade price is $249.99. Be careful when dealing with LetsTalk. They have different terms and conditions in addition to AT&T's that are more strict. You MUST have a data plan to get this deal, and MUST have the data plan active for at least 6 months, or they will charge your credit/debit card at least $250.00.
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Thanks for the heads up. Hopefully I won't have any issues, as I was already planning on getting a data plan. If anything "weird" happens, I'll be sure to let everyone know.
Just a head's up. I have been with AT&T for years. Simply put, purchasing ANYTHING from letstalk.com is like walking into a mexican brothel without a condom. I have read many situation regarding these people, they are 100% sales driven. For those not wanting to believe me, PLEASE, PLEASE, PLEASE read ALL the fine print. You might save a little now but 80% of the time you will spend much more later.
This has been a public service announcement from KD8DNS
I too have been with ATT for many years, and read of many angry stories related to orders from them. I have ordered from them twice in the past and have not had any trouble either time, BUT... I agree with KD8DNS, there is an expansive amount of fine print with many rules that govern the purchase. Read this twice even three times, so that you won't be one of the many complaining in 6 months that Letstalk charged you $250 per line because you violated terms.
yea...
This looks too good to be true...
I am moving from T-Mobile and need my number ported...
I am planning on getting a hefty voice and data plan anyway, so that shouldn't be any issue...I need the data plan for work and I pay a arm and leg to T-Mobile now so over $100 is par for the course.
I think I am going to wait to see if this comes through for someone else...signing up for new service on ATT, they say that I am only going to have to pay $99, and get a $99 rebate after 6 mos of service...that is not a big deal, but getting the phone for free really seems too good to be true!
BTW, I have been looking to jump from T-Mobile for quite some time now as I need a WM phone on a 3G network and Sprint/Verizon service leaves something to be desired in my area...
I mean, come on...$99 out of my pocket for this phone???? And I get that back with a rebate after having service for 6 mos????
That is just crazy...seems way too good to be true.
I don't get it how people have problems with Letstalk. I have ordered twice from them and had a great experience. The rule is
You can NOT downgrade your plan and you can not be late on your bill. If you do that for 6 months, it is a great deal.
Simply put: If you take the LetsTalk deal, you cannot alter your account in any way for 6 mos. If you move and have to change your number that may cause your rebate to be rejected even worse they may charge you the $250 I mentioned earlier. If you are stable and the features you select are fine for 6 mo. it may be worth it. It is not really to good to be true. They make the bulk of their money in commissions paid by AT&T. However, the commissions are tied to you living up to your commitment to them/AT&T. I have ordered from them before without issue, but I admit that i am a rare breed. If you decide to take the plunge, just know what you are getting into.
aadadams said:
Simply put: If you take the LetsTalk deal, you cannot alter your account in any way for 6 mos. If you move and have to change your number that may cause your rebate to be rejected even worse they may charge you the $250 I mentioned earlier. If you are stable and the features you select are fine for 6 mo. it may be worth it. It is not really to good to be true. They make the bulk of their money in commissions paid by AT&T. However, the commissions are tied to you living up to your commitment to them/AT&T. I have ordered from them before without issue, but I admit that i am a rare breed. If you decide to take the plunge, just know what you are getting into.
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Yea, that fits me to a tee...
I have done the research and know what I want...I am not going to alter my account at all. I am not going to move at all.
They don't have them in stock though...backordered...D'OH!
It's also only good for new contracts or porting from another carrier. It's $250 for existing ATT customers with a 2 year contract extension.
I already bought my fuze through the At&t store. Can I return it to take advantage of this freebie deal Let's Talk has? What it he penalty for returning it?
I was an out of contract, upgrade available customer. So I ended up getting my phone for 260.
Thresher said:
I already bought my fuze through the At&t store. Can I return it to take advantage of this freebie deal Let's Talk has? What it he penalty for returning it?
I was an out of contract, upgrade available customer. So I ended up getting my phone for 260.
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I took mine back and all that I had to pay was $20.00 a restocking fee. The rest of the fees were all reimbursed. I was told by the 800# that it is up to each store whether they charge the $20.00 dollar restocking fee. The store I went to did.
I bought our family plan almost 2 years ago from Letstalk.com and it was a great experience. I have not changed out plan at all other than changing phones and data/text plans. But the base talk plan has stayed the same.
Jeff
I was actually considering buying from letstalk.com. I have my fuze that I bought yesterday all packed up like it's new and I'm returning it first thing. They also said that if you're returning and it has no problems, they'll take $20. If it has a problem, they'll waive that fee for you. But what's up with this part in LetsTalk's Terms and Conditions? :S
If you extend your contract length on a family plan, all lines will be extended.
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Considering Sprint? Read This First!

I have been searching all of the forums for the last two weeks regarding the TP2 and Sprint service, which on the surface sounded good. I purchased a brand new (in the box advertised as not requiring a contract) TP2 and called Sprint to port my number and was informed that even providing my own (paid for) hardware, they will not activate service without a 2 year contract. I'm stunned! Even Verizon will allow activation of your own handset without a contract. I called the CS line and was told that they will not activate without a contract. I guess I will sell this one and go with Verizon. No wonder Sprint has been loosing customers!
IIRC its actually illegal to do that, there was a big class action suit several years ago that forced all cellular providers to allow users to buy the phones and activate without contract
FWIW i activated my TP2 without a contract, i already had sprint (my previous 2 year contract was up and i have the 30 dollar SERO plan so i didnt want to change)
bs. all of my phones have been activated without 2 year. ive been with sprint 8 years.
You can activate the phone online.
I, too, recently activated my TP2 w/Sprint after being out of contract for just over a year. You probably fell on bad luck talking to people who were out of the loop. There are some corporate Sprint stores in malls (not kiosks) that will hook you up.
I actually started with a Sprint store ( 2 hour drive) as I intended to port my number. The Sprint employee at the store is the one that first informed me of the 2 year contract requirement. I then tried CS on their toll free number. The CS person was very polite, and did put me on hold while she supposedly spoke with a supervisor, but the answer was still 'no contreact, no service'. Considering that we do not have GSM service in our area, my only option is to get rid of this phone and go with Verizon. At least I know they will activate my equipment without a contract. It will be interesting to see if the legislation currently being considered by Congress will also include regulation over some of the policies of the cell carriers...
defaultdotxbe said:
IIRC its actually illegal to do that, there was a big class action suit several years ago that forced all cellular providers to allow users to buy the phones and activate without contract
FWIW i activated my TP2 without a contract, i already had sprint (my previous 2 year contract was up and i have the 30 dollar SERO plan so i didnt want to change)
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Do you have a link to that legal decision? I have been searching all morning looking for the case, and court ruling. Thanks!
timm9 said:
Do you have a link to that legal decision? I have been searching all morning looking for the case, and court ruling. Thanks!
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this is interesting information, do u mind sharing the actual court ruling document?
i dont remember the details, it was between when i got my first and second cell phone, my first you couldnt just buy a phone, they would only sell you a phone if you got a contract, and when i got my second you could buy the phones (for like $200 more) and activate without a contract, and i was told it was because of a lawsuit
this all like 10 years ago though, so i dont know if that was even the case
http://forums.precentral.net/palm-p...-if-they-buy-phone-full-cost.html#post2231359
Sometimes to get a good deal or something usually requires a 2year contract. No big deal IMO since I have no interest in leaving Sprint anytime soon. Another plus was I was able to get ahold of the department that does discounts and such. (2 years ago I got called for a survey in exchange for a 10% discount). It disapeared from my bill and since I didn't know it was a 2 year only discount (thus the reason for the 2 year contract renewal when they first asked) I asked if there was any way to get another discount. The woman on the phone was really helpful and hooked me up with a $10 off discount for another 2 year contract. HELL YA! So now I have a 1250 Sero plan + $7 insurance - $10. On the bill for April my total after tax, fees, etc was exactly $50.00 on the dot. Love Sprint, Love their service, and their phones are getting better and better. (TP2 has been sweet and the EVO looks ever sweeter. As long as they hook it up with some dang good WM7 phones this summer I can see they have learned a lot about getting into the market with a damn good device to keep competitive.
you need a contract with sprint to get service. They dont do month to month plans.
THATS THE BIG PROBLEM WITH SPRINT THEY HIRE SOME OF THE DUMBEST CUSTOMER SERVICE PEOPLE,but when i have problems i go into the store BECOUSE I KNOW THE PEOPLE THERE HAVE THEIR BRAIN CELLS AND THEY TAKE GOOD CARE OF ME.Sprint has its drawbacks but what company doesnt overall im very satisfied with the company i mean verizon may have better service in my area but they cost more and i have free roaming so now i have better service and im content
At this point I have returned the TP2, and have gone with Verizon without a contract. On this site a post indicated that the 'contract required' is no longer legal based on litigation, but it's not worth my time and energy to fight over it. Like my wife said, "After all this, why would you want to do business with Sprint"?
That about sums it up...
Thank you all for the responses!
Existing Customer - New Customer
I read through some of the posts. I have activated several phones with Sprint, out of contract. I have 4 lines with Sprint, and I've not been on contract with them for maybe 3 years now. During this time I have activated maybe 6-8 different phones that I have bought on my own (usually on ebay), and never once been required to enter a contract.
The difference with me (and most other respondents) and yourself is we are existing Sprint customers; we have gone through our 1yr or 2yr contract with Sprint.
Verizon is obviously different in that, if you don't get a free or discounted phone from them, then you can obtain service without a contract.
Those of you sharing experiences of not signing a contract when swapping ESn's are off track here.
O.P is NOT an existing customer (*mentions porting his number to Sprint) and was wanting to join Sprint as a new customer but with his own Sprint handset. Sprint does not do month to month service (anymore, though they use to for an additional $10/month yrs ago).
Any current Sprint customer can change out hardware as much as they want and they're not required to modify their contracts. But a new customer joining Sprint whether he/she is bringing their handset is being required to sign a contract, it seems.
LordLugard said:
Those of you sharing experiences of not signing a contract when swapping ESn's are off track here.
O.P is NOT an existing customer (*mentions porting his number to Sprint) and was wanting to join Sprint as a new customer but with his own Sprint handset. Sprint does not do month to month service (anymore, though they use to for an additional $10/month yrs ago).
Any current Sprint customer can change out hardware as much as they want and they're not required to modify their contracts. But a new customer joining Sprint whether he/she is bringing their handset is being required to sign a contract, it seems.
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this is true to a certain extent....if you bring a line from a shared account into a separate (new) line but have bad credit, you only have to sign a 6 month contract and go month to month from there. (trust me, i know )
timm9 said:
I guess I will sell this one and go with Verizon. No wonder Sprint has been loosing customers!
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timm9 said:
At this point I have returned the TP2/QUOTE]
:| why didnt u just flash it to verizon..
well if u lost no money doing this then w/e.....
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This is really on how you play it out man. You can't give up like that homie. Really someone gave you bad info in the first call. You have to be in a contract to get service. But you can get out your contract really easy down the road. If you sign up you have 30 days to kill your service no questions. So if you were going to leave them someone might fix it for you spri-nt is dumb like that. But you have to keep calling you might get someone who is like F&*k my job I'm doing what ever today I'm going to quit. Talk to a female, guys their be tryin to mr tough I know everything you know.
Just wondering and thinking out loud i guess but you could goto a sprint store or online get a crappy feature phone with the cheapest plan that meets your needs then go online and activate your TP2 or whatever smartphone you want. I mean you will be stuck with sprint for 2 years but there prices are really good and if you want to switch devices again say when WP7 comes out your going to have to buy it used or pay full price again anyway idk just my 2 cents
EDIT:
sorry to revive a dead thread
sprint fan
i am more than happy with sprint.
while sprint has always bent over backwards to help me out other providers with whom i dealt to help out friends and family seem to tun around with their heads so far up their ass they need a glass stomach to keep from running into things.
go sprint

2 seconds from canceling tmobile..

Ill give the short version... preordered on the 15th. told i'd get today. rep NEVER told me i needed to sign some email for verification. Email was sent to some god awful old address i dont even use. all that was offered was a $10 credit. Ive been w/ tmobile since like 02' and thats the best they can do??. call back and he can give a free month but only if i extend for 2 yrs....no thanks. So now i have to go to the store tomorrow and wait another day to get the phone. Oh ya btw i dropped my current phone in the toilet and it doesnt work so i have no phone @ the moment. im so livid I cant even see straight...... seriously considering another carrier just off of principle alone..
Call and talk to customer retention... They'll do much better.
Sent from my HTC Glacier using XDA App
both offers WERE from retention...i thought they could do much better as well.
Wait, what email? I received no email. Did you get tracking info?
Retention's not doing deals like they used to. I got a G2 from them for $249 with 16 months left on my contract. For the G2X they (mutiple agents) told me if I wanted to go to VZW, maybe I should. My average bill per month for the past 12 months is $350ish because of international roaming. Once the AT&T deal closes I'm going to take their advice and move back to VZW. By then, VZW will have LTE well implemented and a dual-core Android worldphone. With high-value post paid customer gone, T-Mobile can focus all thier attention on $29 per month prepaid customers which, based on CSR attitude, is what they'd prefer.
They did the 249 for me on 2 g2x. I was at the sprint store.
I would of had a deposit on sprint. So it evened out.
Sent from my GT-I9000 using XDA Premium App
ikarma said:
Wait, what email? I received no email. Did you get tracking info?
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it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
BarryH_GEG said:
Retention's not doing deals like they used to....... cont'd
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it seems like your right. I mean lets be serious. they KNOW i want the phone. hell I already bought accesorries for it so ya I am going to get it. its just how they went about the whole thing was so wrong i could not believe i was speaking with tmobile. The last guy who offered the free month w/ 2yr extension @ one point said " what do you want us to do?" and not in a helpful way. Like a "we dont care if you cancel;good riddance" kind of way. im still in shock over the whole thing. But its like im trapped. either shake this off and get the phone or go with another carrier, get charged an ETF for breaking contract then getting a higher bill with AT&T, sprint ,etc.
I had a $400 flexpay available which I took... There was on ONLINE form which required me to type in my name.
The only email I got was that my payment went through and it shipped.
Mine said it was supposed to be here Monday so I sold my N1 online. I called last night because it hadn't arrived nor had UPS showed it was even shipped. The lady on the phone told me that online orders were "pre-orders" and the phone wasn't even supposed to ship until Wednesday. I had her and her manager go to the website and tell me where, anywhere, did it say a preorder. I also said people were getting them already and they "assured" me that no one was getting them yet.
I actually had the supervisor cancel the order because I said I'd rather pick it up Wednesday rather then have it ship Wednesday. 20 minutes after I got off the phone, UPS showed it was picked up and scheduled for next day delivery. So I don't even know if they cancelled it or just got it shipped.
Just cancel it and pick one up at the store tomorrow. At this point it isn't even worth fighting with them to get it shipped. I ordered mine Friday with standard shipping and I just got mine a few minutes ago.
Customer retention did me right on today. To make a long story short I have had problems with my Vibrant since day one back in July. From the GPS to the freezing and reboots. T-Mobile has sent me 5 Vibrants since August and when I called on today I asked to speak with a manager. I told them I would like to cancel my account because I spent $500 on a phone and they have done nothing to fix it for me. I told them I tried every GPS fix known to man but none of them worked to my standards. I play golf and use Skydroid so I need the GPS to be pretty damn accurate. It worked fine on my N1 and MyTouch 3g. She then said "I can give you a $200 credit if you upgrade your device." I told her if she looked at my account I haven't been under contract with them for 3 years and have purchased my last 4 devices off contract so what makes you think I want to sign a 2 year contract now with this AT&T merger looming around. She asked me how they could keep me as a customer and I asked her what the value of my used Vibrant was. She told me $354. I then said, "the only way I will remain a T-Mobile customer is if they buy my Vibrant back for $354 and I purchase a G2x off contact for the difference". She put me on hold for 5 minutes and came back and said they would be willing to do that and would ship my G2x tomorrow and after I receive it I have 7 days to return my Vibrant. She even asked me if I would like to pay for the G2x right now or just add the cost to my bill. I chose to pay it now and should have a G2x in my hand by Friday for less than what people are paying to upgrade. Big deal, my Vibrant is gone but I got two cores of goodness for a little over $150 off contract.
Ask for a rep to come bring you a phone immediately. That's how you only paid $100 for the phone with no contract right?
Sent from my LG-P999 using XDA App
jrwingate6 said:
Customer retention did me right on today. To make a long story short I have had problems with my Vibrant since day one back in July. From the GPS to the freezing and reboots. T-Mobile has sent me 5 Vibrants since August and when I called on today I asked to speak with a manager. I told them I would like to cancel my account because I spent $500 on a phone and they have done nothing to fix it for me. I told them I tried every GPS fix known to man but none of them worked to my standards. I play golf and use Skydroid so I need the GPS to be pretty damn accurate. It worked fine on my MyTouch 3g. She then said "I can give you a $200 credit if you upgrade your device." I told her if she looked at my account I haven't been under contract with them for 3 years and have purchased my last 4 devices off contract so what makes you think I want to sign a 2 year contract now with this AT&T merger looming around. She asked me how they could keep me as a customer and I asked her what the value of my used Vibrant was. She told me $354. I then said, "the only way I will remain a T-Mobile customer is if they buy my Vibrant back for $354 and I purchase a G2x off contact for the difference". She put me on hold for 5 minutes and came back and said they would be willing to do that and would ship my G2x tomorrow and after I receive it I have 7 days to return my Vibrant. She even asked me if I would like to pay for the G2x right now or just add the cost to my bill. I chose to pay it now and should have a G2x in my hand by Friday for less than what people are paying to upgrade. Big deal, my Vibrant is gone but I got two cores of goodness for a little over $150 off contract.
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Awesome. This is what retention is meant for. You had a real serious legitimate issue and were considering cancelling. The people that are saying retention isn't doing what they used to are likely people that threaten to cancel whenever they want to get something. T-Mobile sees your history and how often you talk to retention or get deals from them. Eventually they will just call your bluff.
uploder said:
it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
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Blame your state. That's why this is in place. What other carrier lets you split your phone up in payments? I'll go with.... none. It was their fault for not checking the email addy but come on it is only one more day.
Sent from my HTC Glacier using XDA Premium App
BarryH_GEG said:
Retention's not doing deals like they used to. I got a G2 from them for $249 with 16 months left on my contract. For the G2X they (mutiple agents) told me if I wanted to go to VZW, maybe I should. My average bill per month for the past 12 months is $350ish because of international roaming. Once the AT&T deal closes I'm going to take their advice and move back to VZW. By then, VZW will have LTE well implemented and a dual-core Android worldphone. With high-value post paid customer gone, T-Mobile can focus all thier attention on $29 per month prepaid customers which, based on CSR attitude, is what they'd prefer.
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That's the full discounted price of the phone, so sounds like a good deal they gave you, but they should never had told u to go back to VZW, they should have went thru the bill and lowered it and also gave you an unlock code for your current phone so when you roam internationally you can just grab a pre-paid sim from where ever you are for way cheaper prices.
jimbo831 said:
Awesome. This is what retention is meant for. You had a real serious legitimate issue and were considering cancelling. The people that are saying retention isn't doing what they used to are likely people that threaten to cancel whenever they want to get something. T-Mobile sees your history and how often you talk to retention or get deals from them. Eventually they will just call your bluff.
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i completely agree however im not one of those people who call and complain for every little issue. truth is ive NEVER had an issue with tmobile until this happened. 1st time ever threatening to cancel and 1st time speaking w/ retention.
sk337sk337 said:
but come on it is only one more day.
Sent from my HTC Glacier using XDA Premium App
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the only reason its an issue is because i have no phone @ the moment. (see 1st post) so in the rare case that there was an emergency and I needed a phone id be screwed.If i did still have a phone i'd be annoyed but would have just took it for what it is. A retarded mixup on their part. Which is what im doing
uploder said:
i completely agree however im not one of those people who call and complain for every little issue. truth is ive NEVER had an issue with tmobile until this happened. 1st time ever threatening to cancel and 1st time speaking w/ retention.
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I definitely wasn't calling you out specifically, more just a general statement, or if anyone specifically it was Barry that said they aren't doing what they used to.
Regarding your situation, if they offered you a free month, that is usually the most retention will give as far as financial credits, and it will always require a 2 year contract from my experience (in customer care, not as a customer threatening to cancel).
You really want to go to some crap company over a couple days, when you are the one who ruined your other phone?? And if you are buying this, I am sure you can afford to spend $20 for a prepaid at walmart to give you the basic functionality that is essential. Geesh
uploder said:
it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
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I was still in contract with 10 months to go for a full upgrade. When I called, I asked about the upgrade. When the CSR told me I didn't qualify for the upgrade I immediately asked how much it would be just to cancel the service. She said "$200" and my reply to her was "Thats it? I may as well just do that then." She right away offered me a full upgrade.
I too had to go along with the electronic signature but my CSR was nice enough to ask me what email to send it to and let me know when it was coming. I feel for you, man. It's a shame that most companies are straying away from quality customer service, especially with consumers that have been long term with the company. I guarantee if you were a new customer, they would have bent over backwards for you.
uploder said:
the only reason its an issue is because i have no phone @ the moment. (see 1st post) so in the rare case that there was an emergency and I needed a phone id be screwed.If i did still have a phone i'd be annoyed but would have just took it for what it is. A retarded mixup on their part. Which is what im doing
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How have you been with tmo that long and don't have a phone laying around? I have at least 3 that I could dig up and throw a sim in.
Sent from my LG-P999 using XDA App

[Q] What is the drving factor of why you change servicec providers?

Hello All,
I am one of the people that do more reading on xda than post, so sorry for my low post count. This question is to get more feedback and also allow to me vent a bit.
Like mostly everyone that is on XDA loves their phone or tablet and wants to get the most out of it and/or make it their own. Many of us are gadget lovers and really enjoy the evolution of technology as it comes out. I am sure many of us would love to or have been to CES in Las Vegas (or any electronics show). All and all, when the day is over we are all sophisticated geeks (to others or in our own mind).
Myself, I am in a daily battle to stay on-top of technology as much as I can. What is the problem with that? Money. (can I get a Amen?). We will not even go into the social life talk in this post, because after all it is just a question. I find myself always seeing what service provider will release next. I have once worked for Sprint in the corporate side and know a lot that goes on behind the curtain. Providers are shown many new and current handsets that have and have not launched in the market yet. There is a team that looks at all angles of the phone before giving a thumbs up to it. It all comes down to what the customer will buy.
SO... allow me to get to the point and question....
- Do you find yourself migrating from service provider to service provider based on what type of handset(s) they have new and existing?
- Do you sit there and joggle the pros and cons of dealing with a service provider you know you are not going to want to be with and/or deal with, but they have a handset you want (so badly)?
- Do you try to find ways out of your contract so you can switch providers just to get into that phone?
- Do you put yourself on a pay as you go plan, and just buy the phone out-right just so you are not held down to a contract?
- Are you on the look out for new mobile providers to see what they offer as for phones Vs rate plans? (Example: ting.com in the USA)
Being honest, other than Cicket, and TrackPhone in the USA... I have been on EVERY service provider (in the USA). If I could get frequent flyer miles for my mobile number, I would be PRIME GOLD ELITE by now.
Alright, your turn... what SAY YOU?
I take it for most this is too much or two hard to answer?
Hello there! I always have been on pay as you go, the reason in $, I would get a contract but don't want to be tied down for 2 years, virgin mobile dosent have many Android phones so I just wait till they come out with new ones, I'm patient , service providers to me isn't that great of a deal, as long as service is good and the price is right, service is an opinion, some people think tmobile is better and some think at&t is better, ive been on boost mobile, virgin mobile, at&t and sprint, service seemed the same to me, so I don't research and debate to see what's best, to me I think contract phone bills can be a little to over priced, but this is only my opinion
Sent from my HTC_A510c using XDA App
Android311 said:
Hello there! I always have been on pay as you go, the reason in $, I would get a contract but don't want to be tied down for 2 years, virgin mobile dosent have many Android phones so I just wait till they come out with new ones, I'm patient , service providers to me isn't that great of a deal, as long as service is good and the price is right, service is an opinion, some people think tmobile is better and some think at&t is better, ive been on boost mobile, virgin mobile, at&t and sprint, service seemed the same to me, so I don't research and debate to see what's best, to me I think contract phone bills can be a little to over priced, but this is only my opinion
Sent from my HTC_A510c using XDA App
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Thank you for the reply I agree with you. Looking at T-Mobile for example, their non-contract plans are lower cost then their normal plans. I was lost as to why this is and did not want to go into it with why this is.
ya im not sure why that is, perhaps maybe services use "pre-paid" as a marketing strategy to get new customers to try there service out and experiment how they like and feel about the company, if a customer has been on there prepaid for a while and likes them they might say hey, i like this service provider...maybe i should get a contract with them. Now that customer is with them for 2 years (or what ever the contract is). As price for pre paid and why its sometimes cheaper im not sure, im still trying to figure that out
I have gone back and forth between post paid and prepaid. As for me, the cost on prepaid is much better. However, the customer service is horrible in prepaid. I am with ATT, and recently had switched from postpaid to prepaid, then had an issue with the phone i bought on postpaid and had to pay the etf to get out of contract. Needless to say, I couldn't get any where with customer service, and had to switch back to postpaid to resolve my issue, and then back to postpaid. Why. Because i had so much into the phone. Anyway, customer service is a big difference, even between different service providers.
chrism.brunner said:
I have gone back and forth between post paid and prepaid. As for me, the cost on prepaid is much better. However, the customer service is horrible in prepaid. I am with ATT, and recently had switched from postpaid to prepaid, then had an issue with the phone i bought on postpaid and had to pay the etf to get out of contract. Needless to say, I couldn't get any where with customer service, and had to switch back to postpaid to resolve my issue, and then back to postpaid. Why. Because i had so much into the phone. Anyway, customer service is a big difference, even between different service providers.
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I agree, I have noticed that if you move into Pre-Paid service you fall into the ol' "You get what you pay for" type of deal. I have head through out the roomer mill that some companies may go 100% full automated for all pre-paid accounts. Thus, if the automation service can not fix your problem, then there is no one live that can help you. I can just think how awful that would be if you are trying to port your number over and you run in to issues.
Have any of you guys/gals noticed this? I have seen this time and time again. The quality of phone used in pre-paid Vs. that of Post-Paid. I think the core reason is that people just have issues paying 300.00 or more for a phone. They seem to love only paying 200.00 or less for a smartphone.
Even the same make and model between Pre and post... it just feels cheaper on a Pre-paid device.
Any takers on this?
I wouldn't say it feels cheaper on a prepaid device, maybe its some people mind that they feel there phone is cheap or themselves are cheap because they are on pay as you go, there is nothing wrong with prepaid...just don't have much of a phone selection, in this economy I'm sure alot of people are switching to prepaid due to they pay to much and fear if they can't pay the bills and ruin there credit
Sent from my HTC Wildfire S using xda premium
I just switched to straight talk today. $45 per month. With Att I paid $75 a months,with 500 MB. That was prepaid. So I like saving $30.
im with ATT now, i left sprint because of the prices, they've gotten higher since getting 4g (charging $10 a month per line) and with 5 lines that was to much for me, i went to tmobile next but ever single month they over charged me and then in a 3 month span charged me 4 times, so i left them and now im with ATT no problems so far. i think all carriers have great phones and everyone will find one they like from anywhere its mainly a budget issue with me

Trying to escape from Sprint

Alright so. Here's the deal.
I'm on Sprint, under my father's account (I am 18 years old) and we are trying to get away from Sprint. Sprint's connection in our area is typically ranked about 3rd or 4th when compared to other major carriers. The connection from Sprint where I live in terrible and we would like to switch.
My father isn't the best with technology so he's left it up for me to decide the best way to go about this. We don't have enough extra money to pay off all the lines and just switch by throwing tons of money at the problem. So I'm posting on XDA first to see what the wonderful people here have to say!
We have 6 lines on our Sprint account. Each line has a Smart Phone, 2 devices are entirely paid off. We have also 2 tablets Sprint convinced us to get for some "great deal" but they really just locked is in even more because each tablet is an extra $95 to cancel. Lame.
T-Mobile has the best connection in our area, and the company seems to be growing. I am also aware they have a deal going on right now where they will apparently pay off ALL your early termination fees. How well does that work? Will T-Mobile surprise us with several random hidden fees that all of a sudden add up to $600 to finally switch? Do AT&T or Verizon have better deals?
This post is filled with random question. and I wouldn't expect a single person to be able to answer all of them. But! If you do have some insight and some simple answer to anything at all that may help me out or change my mind about something, please just let me know!
This is a pretty stressful problem my family is trying to get fixed before college comes up.

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