[Q] Question about HTC repair - HTC Inspire 4G

Hi guys im about to ship off my htc inspire to htc for repair but i had a question. the phone will NOT boot at all. the orange LED light will not even show up if its plugged in. this happened after i flashed to PD198IMG.zip from the ace hack kit in HBOOT. now the phone wont turn of. if i plug it into my computer it tells me its installing this driver. but it cannot be found i looked on the internet for it and i couldnt find it. anyways! my question is. Will HTC be able to tell the warranty is voided or not. so far on here i havent found anything that HTC can do that we cant. but i need a straight answer from you devs! thanks so much!

Might run it over so they could just send you a new one
Sent from my Desire HD using XDA Premium App

Can you not boot back to hboot volume down and power? As far as the warranty goes HTC just referbs the phone I have never got charged for rooting . Try to boot to hboot screen and the HTC sync drivers can be found on HTC web site
Sent from my Desire HD using XDA Premium App

As far as I know it's AT&T who "cares" if you have rooted your phone, I don't think HTC cares.

ATT has never asked if I had rooted my phone they don't have in there terms & conditions they read for exchanges. And I have a friend who works for them and he said that don't care just don't tell them more than they need to know .
Sent from my Desire HD using XDA Premium App

jmarrale said:
Can you not boot back to hboot volume down and power? As far as the warranty goes HTC just referbs the phone I have never got charged for rooting . Try to boot to hboot screen and the HTC sync drivers can be found on HTC web site
Sent from my Desire HD using XDA Premium App
Click to expand...
Click to collapse
the phone wont turn on. at all. ive tried everything.

and thanks guys! thats all i needed to know ill get back to you when i get my phone back from HTC

My phone is currently being shipped back from HTC and they didn't charge my for the repair . ! just reporting back for those who have the same issue dont have to fret about sending your device in!

Thats great news! Thanks for the update. Total turn around time was what, about 2 weeks?

jmarrale said:
ATT has never asked if I had rooted my phone they don't have in there terms & conditions they read for exchanges. And I have a friend who works for them and he said that don't care just don't tell them more than they need to know .
Sent from my Desire HD using XDA Premium App
Click to expand...
Click to collapse
I did work for them, and you're correct my friend.
They don't expect you to root it, as most customers never do. If you don't mention it, chances are it will never come up.
I doubt the geniuses in CS would even know how to check...
Sent from the future...

kirk123 said:
Thats great news! Thanks for the update. Total turn around time was what, about 2 weeks?
Click to expand...
Click to collapse
It all depends on how you ship it in. Yes they make YOU pay for shipping it in. i used UPS ground took about a week... the same day they got the phone they Replaced the motherboard (according to them anyways) and shipped it back out the same day. But they used ground shipping via FedEx.. even though the gal on the phone said expect the phone withen 3-5 Business days after they received the unit. So. yes. about 2 weeks total.

Related

How long before you rooted?

Out of the many threads and forums I have read it seems as though many people are scared to root, and that is understandable because of warranty issues and whatnot...but I'm just curious how long did you guys have your phone before you decided to root?
For me, I enjoyed stock on the day I purchased the phone but rooted the next day because I figured I had solved hundreds of problems with computers and phones and tech...so how hard could it be to take care of rooted android?
Your turn!
Sent from my Inspire 4G using XDA Premium App
Next day for me!
Wife has one. I have Atrix. I now play with both!
Beamed in from WinBorg 4G via XDA Premium app
Less than an hour but that's because that was why I bought the phone
Sent from my HTC Desire HD using XDA Premium App
rboone18 said:
Less than an hour but that's because that was why I bought the phone
Sent from my HTC Desire HD using XDA Premium App
Click to expand...
Click to collapse
15 minutes at the most
Before I got out of the at&t store parking lot.
I waited a whole week but that was because this is my first android device, so I had to read & read & be sure I was confident enough to do it.
Right when I got home. Had bubbys already downloaded before I had the phone lol
Sent from my Inspire 4G using XDA Premium App
Two weeks for me. My first android phone, so I read lots of threads here and didn't find any cases of total irreversible bricking, so I went for it. Had an anxious moment or two, but it went very well, and now I've tried several ROMs. Sticking with MIUI for now, although I keep looking at other ROM announcements...
As quickly as I could after removing it from the box.
1week and 3days.
Had to wait 3 hours because I had to fix some issues with mobile data not working right at first.
Sent from my Desire HD using XDA Premium App
I waited about 3 days. Got a feel of stock sense and even side loading with the Sideload Wonder Machine. I still couldn't live without Cyanogen Mod, governing my CPU, and theming my whole device.
Oh the freedom...
I made it a few hours, then I was sick of stock.....
I rooted today, and I bought the phone the week it came out. I wasn't in any rush, since I didn't want to do a bunch of troubleshooting. The rooting tools are really great and are totally stable, so I went for it.
Sent from my Desire HD using XDA App
I waited about a week only because I wanted to make sure there were no factory defects. Didn't want to go through the hassle of returning to stock.
Sent from my HTC Desire HD using XDA App
I downloaded three ROM's and the hack kit when my phone shipped from Ft. Worth. When it showed up I guess it took a couple hours to root it because I just plugged it up until the light turned green and proceeded to root. It never actually booted into stock. I had enough of a nightmare with a stock Wizard back in the day.
I'm glad HTC decided to dissolve the locked bootloader policy because my SOP regarding all new HTC devices is to not buy them until they're well-supported here. HTC support is useless except for free battery cover, sim cover, and battery while in warranty and hardware exchange. They've outright lied to me a handful of times.
Took me about two weeks, as this was my first htc and manual adb root. I gotta say doing it the long way and doing the research was way better in my opinion than the one clicks and z4root that I used on my captivate. I think if more people did it the manual way we would have less conflicts with the different manufactures and in turn less locked bootloaders, because people would be more educated and less likely to mess up their devices.
Sent from my HTC Desire HD using XDA Premium App
I started downloading the things I needed to root BEFORE I even had the phone. As soon as I brought it home, it was time to root it!
Still haven't rooted. I'm skert.
di11igaf said:
Still haven't rooted. I'm skert.
Click to expand...
Click to collapse
Yeah right. LOL. I rooted in about an hour. I've had a G1, N1, Captivate, and now Inspire. I've always had #su.
Sent from my AT&T Inspire 4G.

Problems after the update

So a couple of days ago I got the OTA Gingerbread update. After the update my phone has had some problems. When I text, the buttons stop vibrating sometimes. And also some of my contacts on the messaging app just show up as phone numbers. So please tell me what may be happening.
Can't offer any explanations but keep in mind, ota updates can be problematic because its insalling on top of what's currently installed, as opposed to wiping and doing a clean install.
Sent from my Inspire 4G using XDA App
I would suggest taking the phone in or possibly better off calling tech support and have them re push the update and go from there...or just root it and flash a custom ROM and enjoy the phone how it should've been.
Sent from my Desire HD using Tapatalk
The only problem to rooting my phone is that I might want to trade it in for another Inspire, because the screen is starting to pop out of the phone in the bottom left corner. I just don't want my phone to void the warrenty, and make it so I can't return it.
drakizard said:
The only problem to rooting my phone is that I might want to trade it in for another Inspire, because the screen is starting to pop out of the phone in the bottom left corner. I just don't want my phone to void the warrenty, and make it so I can't return it.
Click to expand...
Click to collapse
My screen is like that and I didn't return it cause I didn't notice it a huge problem
Sent from my HTC Inspire 4G using XDA Premium App
drakizard said:
The only problem to rooting my phone is that I might want to trade it in for another Inspire, because the screen is starting to pop out of the phone in the bottom left corner. I just don't want my phone to void the warrenty, and make it so I can't return it.
Click to expand...
Click to collapse
I've returned 2 phone because of that, 1st one was within the original 30 days and 2nd one was after and I thankfully have a tech warranty center close by.
How ever on the second one, a refurb I don't have working GPS and the guy would not let me exchange it again and gave me a number for HTC to call and get it exchanged that way, why I'm not sure but it may have been my fault any way. Lol
Sent from my Desire HD using Tapatalk
bdpyo said:
I've returned 2 phone because of that, 1st one was within the original 30 days and 2nd one was after and I thankfully have a tech warranty center close by.
How ever on the second one, a refurb I don't have working GPS and the guy would not let me exchange it again and gave me a number for HTC to call and get it exchanged that way, why I'm not sure but it may have been my fault any way. Lol
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
So you are under warranty and dealing with a non working gps? How did you do a name change?
Sent from my Desire HD using Tapatalk
Alright, well right now I am trying to find a way to root the phone. I remember how to root my old Samsung Captivate, but this is very different. Including that I now have android 2.3.3 I havent found any way to root the Inspire with Gingerbread. So if you know where I can find a download, please post it while I keep searching.
drakizard said:
Alright, well right now I am trying to find a way to root the phone. I remember how to root my old Samsung Captivate, but this is very different. Including that I now have android 2.3.3 I havent found any way to root the Inspire with Gingerbread. So if you know where I can find a download, please post it while I keep searching.
Click to expand...
Click to collapse
Ace Hack Kit v12 in the dev forum. Check the stickie.
Sent from my Desire HD using Tapatalk
fernandezhjr said:
So you are under warranty and dealing with a non working gps? How did you do a name change?
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
Still under the manufacture's warranty and you mean my username?
Sent from my Desire HD using Tapatalk
bdpyo said:
Still under the manufacture's warranty and you mean my username?
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
AT&T should honor that manufacturer warranty, no matter if you already had a couple of exchanges. I would push them on that hard. Yes, user name.
Sent from my Desire HD using Tapatalk
fernandezhjr said:
AT&T should honor that manufacturer warranty, no matter if you already had a couple of exchanges. I would push them on that hard. Yes, user name.
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
I contacted the admin
And yeah the guy at the store told me to call that number it was like some kind of direct line for HTC
Sent from my Desire HD using Tapatalk
drakizard said:
The only problem to rooting my phone is that I might want to trade it in for another Inspire, because the screen is starting to pop out of the phone in the bottom left corner. I just don't want my phone to void the warrenty, and make it so I can't return it.
Click to expand...
Click to collapse
If you search, there are procedures posted to return to stock/ s-on in the event you need to do a warranty exchange. I have done this myself and was able to get a warranty exchange.
Sent from my Inspire 4G using XDA App

HTC 1-Year Manufacturer Warranty

I just bought an HTC Panache and it came with the bad eMMC and bad screen. WOW the display is noticeably different from my MyTouch4G even when looking straight on.
Anyway, since it is still covered under HTC manu warranty, would I be able to send it in with the request of the new eMMC and the Sony display?
Who should I contact? I sent an e-mail to HTC and they're directing me to some third-party called PCD or something.
Has it worked for you? Should I just call them directly and see if I can talk them into something?
grimey01 said:
I just bought an HTC Panache and it came with the bad eMMC and bad screen. WOW the display is noticeably different from my MyTouch4G even when looking straight on.
Anyway, since it is still covered under HTC manu warranty, would I be able to send it in with the request of the new eMMC and the Sony display?
Who should I contact? I sent an e-mail to HTC and they're directing me to some third-party called PCD or something.
Has it worked for you? Should I just call them directly and see if I can talk them into something?
Click to expand...
Click to collapse
I doubt they'll care. You may get lucky, but you better be, like, megaball winner lucky.
Sent from my HTC Glacier using XDA
i bought my glacier off craigslist. In rooting with the gfree method, i ended up with a brick that blinks a yellow light (download mode). Tmobile was unable to help me, but i called htc and they took care of it.
I had to pay shipping to them, and i got back the same phone fixed about 2 weeks late i think.
not sure how easy it will be when you have a phone that works but has flaws, my situation was such that the phone was clearly broken, so there was no judgment call by the rep.
i called the htc customer service number here:
http://www.htc.com/us/support/hotline
good luck
zguithues said:
i bought my glacier off craigslist. In rooting with the gfree method, i ended up with a brick that blinks a yellow light (download mode). Tmobile was unable to help me, but i called htc and they took care of it.
I had to pay shipping to them, and i got back the same phone fixed about 2 weeks late i think.
not sure how easy it will be when you have a phone that works but has flaws, my situation was such that the phone was clearly broken, so there was no judgment call by the rep.
i called the htc customer service number here:
http://www.htc.com/us/support/hotline
good luck
Click to expand...
Click to collapse
maybe i should brick my phone first
hope theyd replace the screen too. ill call them tomorrow
grimey01 said:
maybe i should brick my phone first
hope theyd replace the screen too. ill call them tomorrow
Click to expand...
Click to collapse
The bad emmc is a load of garbage. I have been flashing my phone repeatedly for a whole year now with no problems on the bad emmc.
Sent from my Glacier using xda premium
eqjunkie829 said:
The bad emmc is a load of garbage. I have been flashing my phone repeatedly for a whole year now with no problems on the bad emmc.
Sent from my Glacier using xda premium
Click to expand...
Click to collapse
Same except for 6 months. I am a flashaholic. So no worries.
Sent from my Sense 4.0 Glacier using XDA Premium.
I thought I was the only one who felt this way...the data they used to determine it was far from conclusive...not everyone reported when they bricked their phone. I've always felt it was user error, but I could be wrong
Sent from my HTC Glacier using xda premium
well i just rooted and backed up my nandroid from my mt4g
everything working perfectly, i couldnt care less about the eMMC anymore, i just wont mess with it and crackflash with the mt4g instead
but the screen.. its a HUGE difference compared to the sony display used on my mt4g
jjbadd385 said:
I thought I was the only one who felt this way...the data they used to determine it was far from conclusive...not everyone reported when they bricked their phone. I've always felt it was user error, but I could be wrong
Sent from my HTC Glacier using xda premium
Click to expand...
Click to collapse
I do believe that there was a bad batch of emmc chips, but I don't think that all of that batch was bad. I think that only a portion of them are doomed to fail.
Sent from my Glacier using xda premium

How to brick a onex

This may sound strange...but i need to find a way to brick my phone so that not even the bootloader will work.
i tried flashing different roms from different phones but everything seems to have a script to check phone models now so it wont let me flash.
i also tried to wipe everything, cache, system and stuff and force rebooting, doesnt work either.
any ideas?
May I ask why you want to do this?
Sent from my Galaxy Nexus using xda app-developers app
Why would you want to do such thing?
Sent from my Galaxy Nexus using xda app-developers app
My earpiece volume is very low to the point i cant hear anyone while walking on the street.
i borrowed my sisters onex and hers was totally fine.
i have a service plan through futureshop but they wont take it back if i modified it (they are smart enough to check bootloader which says tampered and stuff all over it)
so in order for me to fix it/get a new one i have to brick it to the point where they cant even see the tampering
Sizzlincok said:
My earpiece volume is very low to the point i cant hear anyone while walking on the street.
i borrowed my sisters onex and hers was totally fine.
i have a service plan through futureshop but they wont take it back if i modified it (they are smart enough to check bootloader which says tampered and stuff all over it)
so in order for me to fix it/get a new one i have to brick it to the point where they cant even see the tampering
Click to expand...
Click to collapse
So you want help to commit insurance fraud? There is a saying "pull down your pants to play and you will pull out your wallet and pay". That's the risk of modding.
Sent from my HTC One X using xda premium
Well, you play you pay.
Next time, if you wanna play, research what phone to get first.
I do not believe anybody is going to help you, in fact this question is perse against xda regulations I believe.
Moderators, please close this thread!
Sent from my Galaxy Nexus using xda app-developers app
pull the phone from the unibody, sip the battery wires, put back in unibody and return it
There are countless posts about people hardbricking with recoveries and such.
Do your research... Seriously
Sent from my HTC One XL using Tapatalk 2
This dude is a joke... Research ur ****..and then you won't look like a tool.
Sent from my HTC One XL using Tapatalk 2
His earpiece is defective. If he had not installed a ROM he would have been able to get a replacement. I dont think he should be punished for flashing a ROM by being forced to keep an already detective device.
And op, props for being honest, I hope you find what u need.
Sent from my One X using xda app-developers app
Flash something from another device that will fit on the partition.. That ought to the trick.
Sent from my HTC One X
dalvarez0312 said:
His earpiece is defective. If he had not installed a ROM he would have been able to get a replacement. I dont think he should be punished for flashing a ROM by being forced to keep an already detective device.
And op, props for being honest, I hope you find what u need.
Sent from my One X using xda app-developers app
Click to expand...
Click to collapse
When did his earpiece start being defective ? I'm sure it didn't come after rooting? he should have gotten a replacement before and than got a new one and than flashed away...butthere is a warning on every root guide that it will void your warranty but oh well.......on a another note if the op wants to brick his phone go to international one x forums and flash coredroid or android revolution roms if u want to do some damage to that baby
dalvarez0312 said:
His earpiece is defective. If he had not installed a ROM he would have been able to get a replacement. I dont think he should be punished for flashing a ROM by being forced to keep an already detective device.
And op, props for being honest, I hope you find what u need.
Sent from my One X using xda app-developers app
Click to expand...
Click to collapse
I've discussed this many times, unlocking your bootloader does NOT void your warranty.
HTC says it MAY void your warranty.
Flash a ruu and send it back would be the ethical way to go. They don't check the bootloader, they probably send it to HTC or some sort of repair center.
Me personally I would brick it to reduce the chance of them trying to stick me with the cost of the phone. But I wouldnt tell anyone
Sent from my HTC One XL using Tapatalk 2
dalvarez0312 said:
His earpiece is defective. If he had not installed a ROM he would have been able to get a replacement. I dont think he should be punished for flashing a ROM by being forced to keep an already detective device.
And op, props for being honest, I hope you find what u need.
Sent from my One X using xda app-developers app
Click to expand...
Click to collapse
Thanks for the support
something this forum clearly lacks
omario8484 said:
When did his earpiece start being defective ? I'm sure it didn't come after rooting? he should have gotten a replacement before and than got a new one and than flashed away...butthere is a warning on every root guide that it will void your warranty but oh well.......on a another note if the op wants to brick his phone go to international one x forums and flash coredroid or android revolution roms if u want to do some damage to that baby
Click to expand...
Click to collapse
Actually yes this problem happened after root/bootloader unlock
I am not the only one with this problem and it hasnt been the first phone ive had with this problem either
It was fine for a couple of months and then it was on and off, sometimes the volume will be normal in calls and sometimes it wont
then it just fully dies and stays a low volume
had the exact same problem with my evo3d and xperia arc
superchilpil said:
Me personally I would brick it to reduce the chance of them trying to stick me with the cost of the phone. But I wouldnt tell anyone
Click to expand...
Click to collapse
I feel the same
but i spent a long time trying different ways to do it and nothing worked.
its not as easy as my other phones
Wouldn't a bricked device be more suspicious than a defective earpiece? What would be the situation you could brick a device without unlocking the bootloader, or using a microwave? They can verify the earpiece is bad. I have some sort of defect with the screen, like a scratch or smudge between the LCD and the glass. I was just going to send it back with the bl relocked. But, my new one came with 2.20 already on it. So, I sent it back and will try again later for another, or if an exploit is found for 2.20, or take them up on the early upgrade GS III offer.
How bad is the earpiece issue? Worse than running stock sense? You may want to wait until you get a replacement to decide what to do.
Sent from my HTC One X
Use adb
Fastboot erase bootloader
Sent from my Nexus 7 using xda premium
quarlow said:
Wouldn't a bricked device be more suspicious than a defective earpiece? What would be the situation you could brick a device without unlocking the bootloader, or using a microwave? They can verify the earpiece is bad. I have some sort of defect with the screen, like a scratch or smudge between the LCD and the glass. I was just going to send it back with the bl relocked. But, my new one came with 2.20 already on it. So, I sent it back and will try again later for another, or if an exploit is found for 2.20, or take them up on the early upgrade GS III offer.
How bad is the earpiece issue? Worse than running stock sense? You may want to wait until you get a replacement to decide what to do.
Sent from my HTC One X
Click to expand...
Click to collapse
Good point. How would he explain the brick anyway?
Sent from my Speak and Spell
danny39 said:
Good point. How would he explain the brick anyway?
Sent from my Speak and Spell
Click to expand...
Click to collapse
I left my phone on the charger overnight and when I woke up it wouldn't turn on
They go through a process asking you to do certain things then the issue a replacement
Sent from my HTC One XL using Tapatalk 2
He doesn't need to explain it. He's a customer and his phone doesn't work any more.
Sent from my Nexus 7 using xda premium
there still going to ask what happened though. i bricked mine and told them i got the 2.20 update and i was watching a movie while (not on my phone) it installed and after a while checked on it and it was off and wouldnt charge or turn on. but now im on my second 2.20 replacement. first had a bad speakephone and service was crap. and this one the whites are not as white as they should be and are more pinkish and tan.

[q] phone won't start! Help

Hello, I have a rooted At&T One X with TWRP. Installed CM10 on it first and then i decided to try IceColdJelly AOKP Rom. So after it finished flash my phone just went blank.
I tried charging it for over 8 hours, no led notification coming on and i held down the volume down and power button. No luck with anything i've tried. Im hearing the usb sound when plugged in to a pc but its not really recognizing the device. No luck as well with the wall charger
Whats can I do?? Helpppp!!! I need my phone to be on
I do not know how to help you but I did find this. Sorry bro...
http://forum.xda-developers.com/showthread.php?t=1974101
Sent from my HTC One XL using xda premium
Sounds similar to this thread: http://forum.xda-developers.com/showthread.php?t=1790598
Not sure if it's exactly this, but good luck.
Sent from my HTC One X using xda app-developers app
jayvan89 said:
Hello, I have a rooted At&T One X with TWRP. Installed CM10 on it first and then i decided to try IceColdJelly AOKP Rom. So after it finished flash my phone just went blank.
I tried charging it for over 8 hours, no led notification coming on and i held down the volume down and power button. No luck with anything i've tried. Im hearing the usb sound when plugged in to a pc but its not really recognizing the device. No luck as well with the wall charger
Whats can I do?? Helpppp!!! I need my phone to be on
Click to expand...
Click to collapse
Wow.
Not only are you hard-bricked, you hard-bricked after you were warned in your last thread to stay away from international ROMs.
There's nothing you can do but return it and hope you can get a warranty replacement. There is currently no fix for your predicament.
congrats
iElvis said:
There's nothing you can do but return it and hope you can get a warranty replacement.
Click to expand...
Click to collapse
Naw, time for OP to buy a new phone. Warranty does not cover lack of knowledge and research.
Sent from my HTC One XL using xda app-developers app
The thing that really bothers me was he already tried to flash a intl Rom and was warned not too again
.....seriously kid? I don't know whether to laugh, or feel sorry...
Sent from my One X using xda app-developers app
redpoint73 said:
Naw, time for OP to buy a new phone. Warranty does not cover lack of knowledge and research.
Sent from my HTC One XL using xda app-developers app
Click to expand...
Click to collapse
I have heard from a couple sources on this forum that HTC will replace the motherboard for $120
area51avenger said:
I have heard from a couple sources on this forum that HTC will replace the motherboard for $120
Click to expand...
Click to collapse
So what yor saying is that it would be easier and the same price to just get a new phone... Personally, I think they should charge more. You can't put a set price on the lack of knowledge and reasoning..
Myrder said:
So what yor saying is that it would be easier and the same price to just get a new phone... Personally, I think they should charge more. You can't put a set price on the lack of knowledge and reasoning..
Click to expand...
Click to collapse
http://www.youtube.com/watch?v=rY0WxgSXdEE
area51avenger said:
http://www.youtube.com/watch?v=rY0WxgSXdEE
Click to expand...
Click to collapse
Literally LOL'd. :good:
120 for new mobo vs 199 for insurance replacement

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