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He/She keeps sending me text messages from the same number. I told that person to stop but he/she still insists in persisting.
I'm using AT&T, and AT&T gave me to choices: 1) Pay AT&T 15 dollars a month to block a number and 2) Change my phone number for FREE.
I have reasons not to change my phone number and I can not afford 15 dollars a month for phone calls.
Will any techniques work in stopping this harasser from harassing me?
Or does anyone know a good software (I'll freaking pay for it) that I can use to ****ing deny text messages from this person?
Sometimes I even get phone calls from that number. Also......sometimes he/she attempts to call me as "unknown".
Other than that... if he/she keeps harassing me. I have no choice but to publicize his/her number so I can ruin his/her life for trying to ruin mine.
Cant you complaint to police instead?
I have an idea; change your voicemail to YouMail instead of ATT, then setup a Ditch Caller greeting/action and ditch the call or have them hear the same message all the time.
Free and pretty simple. You just can't answer your calls blind and must have caller id working. If the caller gets wize and calls from a blocked number you can ditch or block those too.
SPB Phone Suite allows call filtering. It can direct numbers on your 'black list' straight to voicemail.
EDIT:
Someone on xda has made a freeware call firewall. http://forum.xda-developers.com/showthread.php?t=307178
I had this happening to me last year. The phone company (Orange at the time) were unhelpful so I responded to a text that if they did not stop I would contact the police. The offending text messages duly stopped.
The freeware call firewall sounds great. I´ve never had a problem like this but what can the police say or do?
My first thought was to spam him 10x back with some kind of automatic SMS sending service.
skuliaxe said:
The freeware call firewall sounds great. I´ve never had a problem like this but what can the police say or do?
Click to expand...
Click to collapse
In the UK they can arrest the offender and caution them. If that fails then they are liable to prosecution.
A caution alone will flag up on a criminal records check - which is needed in the UK for some jobs - particularly working with children - which will will prevent you from being employed.
That's all assuming the police have the time or inclination to respond to your complaint.
Hi,
http://www.privacyrights.org/fs/fs3-hrs2.htm
The link may offer some information to you. I dont want to scare you but if it persists you need to get proper professional help for your own personal safety, DO NOT ignore it, any form of stalking whether your a man or woman is a serious matter and I am speaking from experience.
Isnt there an app called "Do not disturb".
I used it once. Do a search on it.
poetryrocksalot said:
I'm using AT&T, and AT&T gave me to choices: 1) Pay AT&T 15 dollars a month to block a number and 2) Change my phone number for FREE.
Click to expand...
Click to collapse
What in the hell? AT&T actually forces you to pay $15 per month (in other words, as much as they charge for unlimited data) to block someone from harassing you? Aren't telecommunication companies supposed to help you or at least offer information to the police in cases of harassment and stalking?
Other people have offer good advice, but I'm going to have to agree with calling the police.
8525Smart said:
What in the hell? AT&T actually forces you to pay $15 per month (in other words, as much as they charge for unlimited data) to block someone from harassing you? Aren't telecommunication companies supposed to help you or at least offer information to the police in cases of harassment and stalking?
Other people have offer good advice, but I'm going to have to agree with calling the police.
Click to expand...
Click to collapse
What do you think capitalism is?
Ok guys, I need to know how to extract the messages into text. I would like to upload the messages from my phone to show you what my problem is.
I used a great method, which did not involve sending the information to police, dealing with courts (which causes you to miss work), or paying extra fees for software or from protection from my wireless provider.
I simply recorded (or found on the internet) an audio clip of "*annoying sound bit*this number has been disconnected", I let it repeat twice like the phone companies do. I then placed that for my voicemail greeting.
There is plenty of free software available you can use to blacklist callers. So blacklist the callers phone number and use the disconnected greeting. It will work like a charm because it will go directly to your voicemail. Eventually the text and phone calls will stop.
poetryrocksalot said:
What do you think capitalism is?
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Click to collapse
What's with the snarky response? As I recall, 'capitalism' is a system in which the means of production is owned by individuals, and I don't think that inherently requires them to charge a high fee for absolutely everything. Of course, I also know that doesn't mean they won't do it if the consumer lets it.
You know, just forget it. I really don't care if AT&T charges $15 per month to block a number.
I offered a free, viable and immediate solution. So did others.
8525Smart said:
What's with the snarky response? As I recall, 'capitalism' is a system in which the means of production is owned by individuals, and I don't think that inherently requires them to charge a high fee for absolutely everything. Of course, I also know that doesn't mean they won't do it if the consumer lets it.
You know, just forget it. I really don't care if AT&T charges $15 per month to block a number.
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Click to collapse
I wasn't trying to be rude. I've been thinking about filing a report the police station. And all the other advices are highly considered too. But of all else, there was nothing that was meant to be rude.
(Please don't be offended, as well. I am not for socialism)
For exporting your sms go to this link and download SMS Export, its a good free app http://www.smsexport.com/
if you export as text its readable.
And as for capitalism , huh, its just as bad as communism, socialism etc..., its just another lie for corporation control of the masses. So three cheers for who gives a f*ckism.
rofl
poetryrocksalot said:
I wasn't trying to be rude. I've been thinking about filing a report the police station. And all the other advices are highly considered too. But of all else, there was nothing that was meant to be rude.
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Click to collapse
No, no, I wasn't upset about that. Whichever advice you chose is wholly your choice and I don't want to interfere. I just thought you might have been making a sarcastic critique about me believing AT&T wouldn't charge for such a thing.
(Please don't be offended, as well. I am not for socialism)
Click to expand...
Click to collapse
I am also not a person who hates socialism nor am I necessarily pro-capitalism. I do prefer capitalism, but I don't believe a pure capitalist system works.
8525Smart said:
No, no, I wasn't upset about that. Whichever advice you chose is wholly your choice and I don't want to interfere. I just thought you might have been making a sarcastic critique about me believing AT&T wouldn't charge for such a thing.
I am also not a person who hates socialism nor am I necessarily pro-capitalism. I do prefer capitalism, but I don't believe a pure capitalist system works.
Click to expand...
Click to collapse
Forgive me, it's the internet and it's hard to shape speech without true presence. Also, someone made a thread about the over-use of lol on the "Off-Topic" forum, which sort of caused me to refrain from adding a lol.
I am going to download the SMS export soon and show you guys the text (probably by October 1st).
Also, she has told me that she would stop once. She stopped for 1 week then suddenly spammed me again.
About 1-2 days ago she said she would stop again. But she claimed that she cried because of this. And she hasn't texted me so far.
One reason I don't want to file police report and take court action against this person is that if this is a real "teenager" girl as she claims to be, and that if she is from my perspective *insecure and need a friend* but also a real person, than I feel obligated not to hurt this person.
Also, if you guys are wondering, I think she got my number from a demo T-Mobile Touch Pro2 that I used to call my number. I forgot to purge the out-coming-call's list.
poetryrocksalot said:
Forgive me, it's the internet and it's hard to shape speech without true presence. Also, someone made a thread about the over-use of lol on the "Off-Topic" forum, which sort of caused me to refrain from adding a lol.
Click to expand...
Click to collapse
You shouldnt realy pay attention to someone who tells you how to express yourself the way they want you to express yourself, the net is a free place( for now anyway) lol so enjoy lolling as long as you want to lol and dont forget to rofl too, lol, lol, lol
I would nuke em...spam them with a thousand text messages and see if they do it again....
http://forum.xda-developers.com/showpost.php?p=3749481&postcount=1
Anyone else get these?
I just got my first (and hopefully last one). It came up as T-Mobile on the phone caller ID, and really messed me up for what I was doing at the time.
This is the first call that has gone in or out of this phone since I got it, no one has my number and it really threw me off...wasn't expecting it. I was a little pissed that I had to start my memory test over again. Not cool.
I couldn't figure out wtf they wanted, i'm paid up on my next few expected bills already, so I called back on my other phone and that's when I found out it was just a "how do you like our service" call.
Well, I gave them a little bit of an earful explaining how I liked it a lot better before that call came in. That's when I found out I could register with T-Mobile to put T-Mobile on my "do not call" registry - lol, gave me a chuckle.
They said it would take up to 30 days for it to take effect, which is about how long i've had this phone. Anyone else get these calls? Think I could expect another one or more before they get blocked?
( Sorry guys, general is the closest thing to off-topic to ask this senseless question )
Honestly I appreciate that they called cause I got a cheaper rate for my wife and me. Obviously they didn't know you were performing a test on your phone, but I can see how frustrating that can be, especially if you hadn't even given the number out to anyone. And since you've registered on their own do not call list so you should be fine. I got a call about a month ago and they haven't kept calling or anything like that, I think they just went through a wave of calls to everyone. And now that the AT&T merger is less likely, they're probably not as worried about retention.
Okay - I've about had it with T-mobile.
I should be sleeping right now. I work pretty much around the clock, my job is to serve many different clients at all hours of the day and night.
The opportunities I do have to sleep are not many, and necessary. And yet they keep calling me for who knows what reasons.
I pay all my bills ahead of time. There are multiple "do not call this person" messages in my account when it gets pulled up on the computer.
And they still call. Who knows what for this time, but I'm pissed and woe to the T-mo store rep who is gonna get a piece of my mind when I'm awake enough to drive.
I am gonna go talk to sprint reps at the stores I see around in my travels. When I find one who can work with me on buying out my t-mo contract, they're history.
It's not like I haven't repeatedly told them to not call me, add me to do not call lists, and made it known that this is a problem to me. But, my needs are irrelevant to this company, apparently, and they don't care how much they inconvenience me, so why should I give them money?
Sent from my Bulletproof_Doubleshot using xda premium
Blue6IX said:
Okay - I've about had it with T-mobile.
I should be sleeping right now. I work pretty much around the clock, my job is to serve many different clients at all hours of the day and night.
The opportunities I do have to sleep are not many, and necessary. And yet they keep calling me for who knows what reasons.
I pay all my bills ahead of time. There are multiple "do not call this person" messages in my account when it gets pulled up on the computer.
And they still call. Who knows what for this time, but I'm pissed and woe to the T-mo store rep who is gonna get a piece of my mind when I'm awake enough to drive.
I am gonna go talk to sprint reps at the stores I see around in my travels. When I find one who can work with me on buying out my t-mo contract, they're history.
It's not like I haven't repeatedly told them to not call me, add me to do not call lists, and made it known that this is a problem to me. But, my needs are irrelevant to this company, apparently, and they don't care how much they inconvenience me, so why should I give them money?
Sent from my Bulletproof_Doubleshot using xda premium
Click to expand...
Click to collapse
I would say call and demand to speak with retentions, tell them your problem....and of the previous requests....and demand compensation for their auto dialer calls still
Yea, I was definitely cranky a little while ago.
I got myself together and went to the nearest T-Mo store. I dealt with a rep who helped me to the limit of his clearance/ability, which is all I can ask for from that point of contact.
I was obviously irate and aggravated, but made sure to be as polite as possible and explain my issue as completely as I could. The last time I went through all this I had them put in a notation on my account that I am documenting this harassment so that if it hits the point that I have to switch I will be contesting any attempt at charging an early termination fee, and is something I mention on every audio recorded conversation with them now.
I am really trying to make this work, and making every attempt at being as patient as possible, but the time between when I first posted about this and now there have been a bunch of calls from them I haven't mentioned here. My first posting about this was August 31st, and here I am in the beginning of February STILL having to call customer service and telling them not to call me.
I have incoming calls blocked on my phone number with them, the only people who can get through ARE T-Mobile. There should be multiple notations on my account about not calling me. My account has been in good standing since I started it - always paid in full and on time. Always for more then what's needed so i'm ahead of my bill. I've brought other people into T-Mobile who have switched based on what they've seen me do with this device - and this is documented too through refer a friend.
Given all that, that should make me an ideal customer that they want to keep happy. I can't figure out why they are trying their hardest to make me hate them, but it's working. I don't hesitate to speak good about companies that deserve it - be it through exceptional products, or service, or whatever... and i'm hesitant to speak ill on companies in general unless they do something really bad.
For me to have come back here and dug up this post earlier while I was all groggy and waking up from their intrusion, i'm hitting the point of writing T-Mo off as a loss, as posting all my little problems along the way was a triviality I didn't indulge in.
By the time I do hit retentions, I doubt there's gonna be anything they can do for me to keep me with their service. I'm not gonna ask to be bumped to retentions, they'll send me there if they push me to the point of switching. By that time I will have a very well documented list of grievances with the dates, times and names of all people i've talked to and everything that was supposed to be done.
After 6 months I expect to be able to sleep when I need it (which happens to be during 'normal' business hours) and not be bothered by my carrier, whom i've repeatedly explained to why they shouldn't be calling me at that time. If they're going to make it harder for me to earn the money to pay them for their service, i'll find someone who isn't going to place that burden on my life.
I dunno - sorry for the rant, just needed to vent a bit before calling customer service this time to sort it out again. I just got in from the store, i'm going to relax and take a wander around the woods where I took the pictures in the picture thread and see about doing some more work on that for a bit. It's about the same time of day I took them before. Then i'll come back and call customer service.
I took off for the night tonight, I rarely do so it's no problem, but by the time I got in to work tonight i'd be so wound up I wouldn't be productive. Instead i've got like 30 hours left in a forum project i've been working on for here, so i'll ignore the world and do that with my time instead. I'll feel a lot better channeling all my frustration into the energy to do something positive...see if I can drag something worthwhile out of this.
Edit:
And to be fair here, it's the phone calls that are the source of my aggravation. Signal is great, I get good reception all over the place and the network itself is awesome.
I also have no issues with billing or anything like that, it's just these random calls that are getting to me.
I actually just got a call from them a few minutes ago
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what exactly do they talk about?
he just asked a few questions like if im satisfied with the service etc
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I have gotten four of these in the past eight years.
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Never have....been with T mobile for ~10 years
Just my spare change.
This is why Airplane Mode is on your phones.
Delivered via candygram for Mr. Mongo.
The point is he can't turn it on that because he needs to b available for clients, as I read it?
Also he's on the no call list which is why he's upset.
Just my spare change.
No, don't do cellular calls at all. Do do a lot of push mail and data use.
...and now i'm getting text messages from them...at least two so far today. Asking how i like their service, and if i'd refer anyone to T-mobile.
Well, i used too and have - documented with them that i've used their refer a friend for customers in current good standing.
The answer is no, I will no longer be referring anyone to T-Mobile, to the text messages they are sending me. If they could've just left me alone, fine, but now it's my mission to talk people out of T-mobile service, they've irked me to no end.
I spend all this time investing in talking to their customer service and reps trying to get them to stop calling and bothering me, and now they're starting in on the text messaging.
"oh, but it's free" ... but the aggravation on top of my current gripe is not, and something like this just throws fuel on the fire of my frustration.
If I owed them money, or something, fine - but I don't, they have no reason to be pestering me like this, it's as if because I DON'T want them to they are doing it more.
I will be actively soliciting offers from other carriers now, I don't have to put up with this.
That is crazy. I've been with them since Voicestream and not once received a courtesy call lol. Seems to me someone is jerking your chain, not cool.
Sent from my HTC Vision using xda premium
mrbmg said:
That is crazy. I've been with them since Voicestream and not once received a courtesy call lol. Seems to me someone is jerking your chain, not cool.
Sent from my HTC Vision using xda premium
Click to expand...
Click to collapse
Maybe Undeads jealous of his rom so he's doing it?
Kidding!
Just my spare change.
I've never got one. I get plenty of calls and texts around bill time if I'm a tad behind. Been with them over 12 years.
Sent from my Bulletproof_Doubleshot using Tapatalk
You guys COULD just keep up with some of the deals they offer new customers and every time they call, just bytch about them not making you that offer and asking them about free stuff they can make it up to you with. BELIEVE ME, they'll quit calling before you know it. LOL
this app is good for call blocking.
"If you have root, we guarantee that you will not find a more reliable app. Unlike all other call filters, Root Call Blocker silently blocks calls at a system level. You need not even know its working and can choose to be notified only if specific people are blocked. "
https://market.android.com/details?id=fahrbot.apps.rootcallblocker.beta&hl=en
My apology first off. I know this is a question most likely frequently ask, but time is of the essence.
I have been a follower of the resources on this site and believe it is my best resource for a honest answer.
Samsung Infuse, root. Zeus 5.2, Titanium backup etc... SMS/MMS service thru GOSMS-Pro. Now my problem
I seperated from a relationship with one seriously scorn woman. She has managed to get me criminally charged with telecommunications harassment (fyi, I am a Police Officer). Now, I dont deal with the forensics end but am a general "beat cop", taking calls and writing reports.
Said scorn woman, has printed off a series of texts where she "claims" she told me to never contact her again. These records are NOT certified thru her subscribing service. How she got the prosecutors office to file charges against me without a certified copy from her provider is beyond me. The "text messages" in question never took place and the charges are outside of the jurisdiction I work in.
I have researched, i feel in great detail, recovery etc. I know it can be done as I have personally sent phones off to our state (Ohio) Bureau of Criminal Identification and Information. The main forensics lab for the state.
Today, a motion was denied, to have both phones sent to BCI&I to be forensically examined. A continuance was granted and now I am on my own to attempt to recover these messages. Her provider is Sprint. Mine was Att. To avoid this person, I cancelled my service with Att and went with another provider and new phone.
Now sitting idle is my Infuse 4g, hopefully, with this data preserved somewhere in backup, on the sd card etc. Att claims that they only have on record the receipt of incoming/outgoing calls, text etc, but have no record of the actual content of the message itself. I have used diskdigger to recover deleted photos, is their a sim app for sms?
Now my question.. Where the hell in this phone is the deleted messages stored? I know they are over written over time. I have found companies that claim they can recover deleted messages/logs etc, for nearly $1000.
Any and all help would be GREATLY appericated. At the present moment, paying a additional $1000 for the exam is out of the question. I have been suspended from work living on savings. Next court date isnt until April.... If you know how to perform this, maybe if their in titanium backup, restore phone to earlier date etc...
I know their are some serious brains on here. If you can help me, I would be so greatful. I can and will compensate anyone that provides this information, if sucessful. Further, with evidence that you can do this, I would be willing to mail the phone to you for the service.
Thank you in advance.
[email protected]
Hi:
I started writing a thread the other day but stopped as it was full of drama and detail not important. This is what happened (when there is drama I will insert [D] with no detail so the context is maintained a bit.
I was minding my own business when one day last week my Samsung Galaxy G3 (I535) suddenly lost the ability to make/receive calls. I was on 4.1.2 and rooted, bootloader unlocked via ODIN. I thought I had loaded software that caused the problem. Couldn't resolve. Called Verizon [D] [D] to level 2, no problem, let me check a few things, OK, cool, do you have 2nd SIM? Yes! OK, it must be the phone, let's get you a replacement.. (Saturday, Phone arrives Tues).
New phone, powers up, no updates, authentication nightmare. Will not auth. Call Verizon...just wait a while?...OK.
Some hours later, authenticated. Very odd problems: charge isn't indicated on several chargers, then it is, then it isn't, charger independent? Keyboard exhibits over 1000 ms delay on press; unusable. Several other odd problems. Confused, I look online: Verizon Galaxy G3 4.4.2 update slow. First two hits happen to be Verizon's own "self-support" boards. All my symptoms and more. Lot's of Verizon's taking customers through the swamp looking for snipe. Reboot, Sim pull/insert, Factory Reset. Called Verizon back, hold times 4x previous call. Getting to Level 2 very difficult, CS rep actually states: "I know most of our phones and I haven't heard this set of problems". I refered him to Verizon's web site, grudingly sends me to Level 2. Extremely long hold time, and upon answer that group is not busy at all but relaxing talking together. Guy is grumpy, "Let me check something", back without hold in about 10 mins. "What ROM did you flash on the phone!?" first thing he said to me.
I've never flashed a ROM on any phone, for the record. I told him I knew what was and didn't do that. He insisted that he "couldn't read the software on the phone" [D] [D]!
I maintained polite, and focused on a solution, but he would not hear of that. I also offered to do a Factory Reset at least twice. "The Custom ROM will still be there after Factory Reset!" Perhaps, but then that would prove what I did and didn't do, maybe? Finally, I told him that I was very tired, and we weren't solving anything. Could I have an problem ticket number or incident number for reference. "We don't use those anymore". "You can have my employee ID and my phone number." Sorry if this is not PC, but it felt like a rapist giving his victim his contact information, should victim want to be in touch. I said, no, I'll just call back.
Immediately upon termination the new phone (replacement) displayed "Safe Mode" no apps, and the inabilty to unselect "screen mirroring" a new feature to me, but now turned on. I pull the SIM and factory reset, even though I had loaded many apps back (Inclulding Towelroot, which I had found and implemented). Although no idication of root before, the phone showed rooted and customer or modified, I don't remember the fields. Next day called back, long holds, CS OK, everyone had read Level 2 notes. Sent me up to Level 2. Long hold time, over 30 minutes. Cold response. I asked why the replacement of a non-functioning device had branched into, after receiving said device, two separate issues, to me it was one, getting my service back. Cold, "what do you want us to do?" Not knowing, I said, "I don't know, I just want the phone to work". Finally he went to talk to the boss, came back at 0 deg. Kelvin, through clenched teeth: You can take your phone to Best Buy, they will flash it back (I presumed to 4.1.2), after factory reboot and confirm no....[D] Thanks, I terminated.
At this point I had no working phone for several days, and I felt very upset about the entire situation, especially how I'd been treated by the last two guys. The first after the replacement was so out of line he should have been sanctioned, and an appology directed at me by manager, unless....
This is what they intended to happen. Because the OTA updates hadn't taken, perhaps, they disabled the G3 connection on the device (and it was unprovisioned on their server), knew this would lead to the likely steps above, and were so intent on getting me under their control with 4.4.2 (which I knew nothing about, in terms of root, etc), they had manipulated me to 4.4.2? I am a long time customer with unlimited data, a withdrawn discount, and paying over $200 for two lines with shared limited minutes and txt. No contract.
Whatever the case I still have my 4.1.2 G3 (no voice) and the 4.4.2 replacement. Obviously, I cannot consider staying at Verizon (likely what they want, apparently). Which do I keep? How do I prep the other for return to them? Know any good class action attorney? Obviously, Verizon is too big to care about me and, like so many huge corporations, no one dares attempt to regulate them.
Thanks for any advice. For infomormation on any technical steps to support the above paragraph, please simply refer me to the thread or post and I'll take it from there. I am not super technical, and had to re-do the original ODIN process about 3 times before it took, so any existing process instructions targeted at the Stupid User level would be appropriate and very much appreciated.
Sorry this is so long, I honestly left out a few calls because it just dawned on me, after I called V back today to figure out next steps, the guy listened (read the notes), said I was very poorly handled, I deserved better, would go talk to manager, be right back, 20 minutes later, manager still busy, can he call me back? Sure, gave info. Not a single call or attempt. That was the "It's not us, it's you response" but made to sound the other way round. Apparently they want me to walk away with a useless device, and since it's old and I'm not under contract, but love the phone, I can't understand why they would destroy my property and tell me to f-off, other than they feel like it.
If this sounds like paranoia, you might be surprised what big companies will do to you if they can. And so far, I'm the only one harmed, since they probably expected me to stop days ago. In any event, I have to send back a phone to them and hopefully keep one that works somewhere else. Please help me with the steps I need to take.
If you like history, or want to see how the big guys got a stranglehold on the US after the Civil War, then were forced back into decency by Teddy Roosevelt, W. Wilson, and FDR check out the Roosevelt 7 part documentrary recently appearing on PBS. I'm up to Episode 4, and already knew much of the story, but the detailed focus on their private and public lives and how they matured and developed is moving, enlightening, and awe-inspiring.
Thank You in Advance,
Mark
I really should say I'm surprised but in reality I'm not. Your right when you say they don't care because I've experienced it for myself and with my gf over the phone and my mom for that matter. The sad part is they are getting way too big for even themselves and like most companies don't have very good customer service. I'm unlocked as well and have never had issues with voice calls on this phone, only my first phone with a weird rom. It's not there business to ask you if you've installed a custom rom or not. I wouldn't even of answered the question myself.
Personally i would dump verizon if they treated me like that. I was in the store yesterday with my gf and she is a looooong time VZW customer. I'm taking 14 plus years and she went to best buy to get a phone because VZW doesn't know how to take care of customers at all.
It's a sad trend but the bigger the company the worse the customer service is
From my Wicked S3 on SOKP
mrbonine said:
Hi:
I started writing a thread the other day but stopped as it was full of drama and detail not important. This is what happened (when there is drama I will insert [D] with no detail so the context is maintained a bit.
I was minding my own business when one day last week my Samsung Galaxy G3 (I535) suddenly lost the ability to make/receive calls. I was on 4.1.2 and rooted, bootloader unlocked via ODIN. I thought I had loaded software that caused the problem. Couldn't resolve. Called Verizon [D] [D] to level 2, no problem, let me check a few things, OK, cool, do you have 2nd SIM? Yes! OK, it must be the phone, let's get you a replacement.. (Saturday, Phone arrives Tues).
New phone, powers up, no updates, authentication nightmare. Will not auth. Call Verizon...just wait a while?...OK.
Some hours later, authenticated. Very odd problems: charge isn't indicated on several chargers, then it is, then it isn't, charger independent? Keyboard exhibits over 1000 ms delay on press; unusable. Several other odd problems. Confused, I look online: Verizon Galaxy G3 4.4.2 update slow. First two hits happen to be Verizon's own "self-support" boards. All my symptoms and more. Lot's of Verizon's taking customers through the swamp looking for snipe. Reboot, Sim pull/insert, Factory Reset. Called Verizon back, hold times 4x previous call. Getting to Level 2 very difficult, CS rep actually states: "I know most of our phones and I haven't heard this set of problems". I refered him to Verizon's web site, grudingly sends me to Level 2. Extremely long hold time, and upon answer that group is not busy at all but relaxing talking together. Guy is grumpy, "Let me check something", back without hold in about 10 mins. "What ROM did you flash on the phone!?" first thing he said to me.
I've never flashed a ROM on any phone, for the record. I told him I knew what was and didn't do that. He insisted that he "couldn't read the software on the phone" [D] [D]!
I maintained polite, and focused on a solution, but he would not hear of that. I also offered to do a Factory Reset at least twice. "The Custom ROM will still be there after Factory Reset!" Perhaps, but then that would prove what I did and didn't do, maybe? Finally, I told him that I was very tired, and we weren't solving anything. Could I have an problem ticket number or incident number for reference. "We don't use those anymore". "You can have my employee ID and my phone number." Sorry if this is not PC, but it felt like a rapist giving his victim his contact information, should victim want to be in touch. I said, no, I'll just call back.
Immediately upon termination the new phone (replacement) displayed "Safe Mode" no apps, and the inabilty to unselect "screen mirroring" a new feature to me, but now turned on. I pull the SIM and factory reset, even though I had loaded many apps back (Inclulding Towelroot, which I had found and implemented). Although no idication of root before, the phone showed rooted and customer or modified, I don't remember the fields. Next day called back, long holds, CS OK, everyone had read Level 2 notes. Sent me up to Level 2. Long hold time, over 30 minutes. Cold response. I asked why the replacement of a non-functioning device had branched into, after receiving said device, two separate issues, to me it was one, getting my service back. Cold, "what do you want us to do?" Not knowing, I said, "I don't know, I just want the phone to work". Finally he went to talk to the boss, came back at 0 deg. Kelvin, through clenched teeth: You can take your phone to Best Buy, they will flash it back (I presumed to 4.1.2), after factory reboot and confirm no....[D] Thanks, I terminated.
At this point I had no working phone for several days, and I felt very upset about the entire situation, especially how I'd been treated by the last two guys. The first after the replacement was so out of line he should have been sanctioned, and an appology directed at me by manager, unless....
This is what they intended to happen. Because the OTA updates hadn't taken, perhaps, they disabled the G3 connection on the device (and it was unprovisioned on their server), knew this would lead to the likely steps above, and were so intent on getting me under their control with 4.4.2 (which I knew nothing about, in terms of root, etc), they had manipulated me to 4.4.2? I am a long time customer with unlimited data, a withdrawn discount, and paying over $200 for two lines with shared limited minutes and txt. No contract.
Whatever the case I still have my 4.1.2 G3 (no voice) and the 4.4.2 replacement. Obviously, I cannot consider staying at Verizon (likely what they want, apparently). Which do I keep? How do I prep the other for return to them? Know any good class action attorney? Obviously, Verizon is too big to care about me and, like so many huge corporations, no one dares attempt to regulate them.
Thanks for any advice. For infomormation on any technical steps to support the above paragraph, please simply refer me to the thread or post and I'll take it from there. I am not super technical, and had to re-do the original ODIN process about 3 times before it took, so any existing process instructions targeted at the Stupid User level would be appropriate and very much appreciated.
Sorry this is so long, I honestly left out a few calls because it just dawned on me, after I called V back today to figure out next steps, the guy listened (read the notes), said I was very poorly handled, I deserved better, would go talk to manager, be right back, 20 minutes later, manager still busy, can he call me back? Sure, gave info. Not a single call or attempt. That was the "It's not us, it's you response" but made to sound the other way round. Apparently they want me to walk away with a useless device, and since it's old and I'm not under contract, but love the phone, I can't understand why they would destroy my property and tell me to f-off, other than they feel like it.
If this sounds like paranoia, you might be surprised what big companies will do to you if they can. And so far, I'm the only one harmed, since they probably expected me to stop days ago. In any event, I have to send back a phone to them and hopefully keep one that works somewhere else. Please help me with the steps I need to take.
If you like history, or want to see how the big guys got a stranglehold on the US after the Civil War, then were forced back into decency by Teddy Roosevelt, W. Wilson, and FDR check out the Roosevelt 7 part documentrary recently appearing on PBS. I'm up to Episode 4, and already knew much of the story, but the detailed focus on their private and public lives and how they matured and developed is moving, enlightening, and awe-inspiring.
Thank You in Advance,
Mark
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I don't really have any info to help you, so I apologize for that.
But out of curiosity, do you have the MyVerizon app (or whatever the name is) installed?
At one point the app requested root permission, which is EXTREMELY sketchy in my opinion. I wonder if you grant it, or even deny it (if they can detect the denial) if they ASSUMED that you installed a custom ROM, because a lot of those that root also install custom ROMs.
Maybe just try at a different time of day to maybe get a call center in a different state or country?
That is extremely unprofessional on their part though...
Sent from my SCH-I535 using XDA Free mobile app
XdrummerXboy said:
I don't really have any info to help you, so I apologize for that.
But out of curiosity, do you have the MyVerizon app (or whatever the name is) installed?
At one point the app requested root permission, which is EXTREMELY sketchy in my opinion. I wonder if you grant it, or even deny it (if they can detect the denial) if they ASSUMED that you installed a custom ROM, because a lot of those that root also install custom ROMs.
Maybe just try at a different time of day to maybe get a call center in a different state or country?
That is extremely unprofessional on their part though...
Sent from my SCH-I535 using XDA Free mobile app
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Click to collapse
Speaking of verizon and apps. My gf when she was on the phone was told by a rep that she had updated an app the previous day through Google play. Talk about sketchy! Yea I remember when the verizon app requested root permissions on my phone, that was it for verizon apps for me
From my Wicked S3 on SOKP
ShapesBlue said:
Speaking of verizon and apps. My gf when she was on the phone was told by a rep that she had updated an app the previous day through Google play. Talk about sketchy! Yea I remember when the verizon app requested root permissions on my phone, that was it for verizon apps for me
From my Wicked S3 on SOKP
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Wow, that takes things to a whole new level....
Sent from my SCH-I535 using XDA Free mobile app
XdrummerXboy said:
Wow, that takes things to a whole new level....
Sent from my SCH-I535 using XDA Free mobile app
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Your telling me. She's not rooted or unlocked though but that's still messed up. She got her shiny new S5 yesterday, looks nice
From my Wicked S3 on SOKP
ShapesBlue said:
Your telling me. She's not rooted or unlocked though but that's still messed up. She got her shiny new S5 yesterday, looks nice
From my Wicked S3 on SOKP
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Hmm.. I wonder how they knew that then
Nice! I wanted the S5 or Note4, but I'll be hanging onto the S3 for another year. I can't justify buying one when I have a baby on the way
Sent from my SCH-I535 using XDA Free mobile app
XdrummerXboy said:
Hmm.. I wonder how they knew that then
Nice! I wanted the S5 or Note4, but I'll be hanging onto the S3 for another year. I can't justify buying one when I have a baby on the way
Sent from my SCH-I535 using XDA Free mobile app
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I hear that. I have mine until June next year. Not quite sure what I'm doing just yet. The Super power saving mode is quite a nice feature. It basically disables all apps but the essential ones. The battery life then goes way over a day plus on the S5
From my Wicked S3 on SOKP
Et tu Verizon
Thanks for the info. I did have the MyVerizon app installed, I believe. I don't remember it requesting root, but I sometimes click through those things without paying too much attention (since I'm fairly careful about what goes on the phone); the reason I install software requiring root is to access it (circular, I know) so, they are doing what they must to run. I appreciate the suggestions about other call centers, etc. I do have the contact information from the single most helpful and polite (funny how that goes together) person I talked to through this debacle. I'll drop him a quick note, but really, since they never even bothered to call back, it's clear to me that they want me to leave. Paying over $200 per month to be treated like crap is not something I could ever do. They are big, very profitable, and don't care about anything but extracting cash from people under contract, or too complacent to leave (I'm in the 2nd category until now). Being in a codependent relationship with Verizon is not only self-defeating, but irrational. Until we have some politicians owned by the people instead of corporations we have no chance of reigning these folks in. Sure, they employ lot's of people, but an army of good people working against the best interest of everyone is not good, it's an uncontrollable menace: just look at the banks that gambled with people's homes, lost their bets, then collateralized them when the bottom fell out of their own septic tank of greed. The entire world economy hit an air pocket, but we're still letting the same greed intoxicated pilots fly. My only regret is believing their lies as long as I did. I deserve better, and it's won't be particularly hard to find it. Since the 4.4.3 G3 (nor the 4.1.2 for that matter) are particularly compatible with the GSM carriers, and Samsung is the lookout for the felonious Verizon, I'll probably get a Nexus 5. I think the G5 is better for several reasons, but that's too bad. All of the tech and marketing in the world will not make me "grateful" to manufacturers or carriers that somehow feel controlling how you use the equipment you buy from them is somehow acceptable. The money Verizon cares about is the corporate contracts, since they can manage that process much better, the revenue is less volatile, and they don't have to take calls from subscribers, wasting the money that could be spent on acquisitions, and expanding their market oligarchy. Public utilities create natural monopolies. There are not 2 sets of power lines, or water lines, or sewers running into your home. And the idea that competition from fiber will for improvements from Comcast is false, prices may move, but service will not get better. Only when barriers of entry are low can new competitors help drive down the price of entrenched utilities. We could all create our own mobile system on meshes of unlicensed 5.0 Gig or other spectrum, but it would be very costly to do that and linking this metropolitan radio webs would be tricky. But probably, someone is already working on that. Ask a HAM radio enthusiast about how they handle phone calls over shortwave. They have licenses, yes, but the technology to connect 2-way voice wireless signals to PSTN phone calls has been around for many years. Big corporations exact huge profits and drag down anyone that needs the services, the trick is to find creative ways around them, most importantly by thinking outside of the feature/function cage they've placed around us. Soon, you'll be able to buy just the cable channels you want, perhaps. I have hundreds and I generally watch less than 10.
The accusation flung at me by the enraged employee is little more that hot air. It reflects a corporate culture of mendacity and blame. My fault was to allow him to take control of the conversation, for a millisecond. Whatever I've done to the software on the phone (which, as you noted, was not a ROM change) it's still my phone and not theirs. They don't even provide the "insurance" to replace the failed device, a third party does. I didn't stop my phone from working to get a new phone. Had the replacement worked as well or better as the one it replaced I would have been happy. Now, I'm going over a week with no phone and they will never get paid for that week. The longer it takes to resolve, the less on my final bill, which will be coming up soon. When folks have experiences like this it's best to communicate the problem to the FCC (as if they cared) and their state PUC. Not that they will do anything about it, but it's important to remember they have a duty to regulate whether this group of appointees cares or not. The only thing that affects Verizon is withdrawing my monthly gratuity and when that happens because of abuse, manipulation, and possible fraud, the regulators need to be informed, if only so they can't say they didn't know.
Thanks for the reminder that they have no business asking questions about rooted phones or ROMS. That lingering guilt that one may have done something Daddy Verizon doesn't approve of is there, for sure, but since what I was accused of I didn't do, it was easier to just say, no, I didn't do that.....when I offered to factory reset TWICE during the call and he pretended not to hear me I realized it was all just a manipulative game played by a bully. No, no lunch money for you today, dude. I think they actually hire volatile people and use them as scarecrows. If Verizon didn't want their customers to be exposed to abuse, they'd fire these guys. The second guy was so cold, trying to do the right thing, but hating it. If you've ever been to a time-share presentation and not purchased one, you are familiar with this game. It's not only wrong, but it reflects how truly manipulative and immoral the employers are, they are paying the guy to be insulting, intimidating, and thuggish. So many large companies act this way, it's amazing we let them get away with it. The only way to stop it is to stop paying them and tell them why. I worked in a small hardware store in a small town 30+ years ago. Even when customers were trying some trick, like returning something they didn't buy from us, or a more elaborate ruse (I'll bring the old stuff back tomorrow......), I just explained how it worked and enforced the process; I never shouted, "You are so busted...." These were customers, some making honest errors, some trying to take advantage, but there were none I didn't want to come back again, because it would be bad for business and likely make an enemy. After I leave Verizon I will never give them another dime ever, and I think they honestly don't believe that.
XdrummerXboy said:
I don't really have any info to help you, so I apologize for that.
But out of curiosity, do you have the MyVerizon app (or whatever the name is) installed?
At one point the app requested root permission, which is EXTREMELY sketchy in my opinion. I wonder if you grant it, or even deny it (if they can detect the denial) if they ASSUMED that you installed a custom ROM, because a lot of those that root also install custom ROMs.
Maybe just try at a different time of day to maybe get a call center in a different state or country?
That is extremely unprofessional on their part though...
Sent from my SCH-I535 using XDA Free mobile app
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Click to collapse
Hello:
I have a Galaxy Note 10+ on Android 12. I recently woke up to find an extra checking account added to my name at Navy Federal Credit Union. Money was transferred into then back out of that account, amongst other things that they did. Long story short, NFCU denied my fraud claim. Their security team told me the reason for the denial was that a "device of historical record was used" to open the account and process the transactions. Which is impossible, as my husband of twenty years was in the ICU when this was happening and I was with him, and phones are prohibited in an ICU. Also, the month before, I had started getting notifications on my phone that Amazon was charging my Capital One cards for purchases I did not make. I contacted Amazon, they had me change my password, got refunded, and the intrusions stopped. Interestingly, there were two names and addresses added to my Amazon account, I am guessing those were the names and addresses from the fraudulent purchases. Anyway, i am working now on an appeal to NFCU to get my money back after they debited my checking account for their loss after I called to report the fraudulent account. Is there any way possible that someone would be able to use a different device that appears via the network to be my device? I was told that they could tell because of "unique identifying codes" so i am assuming either the IMEI or MAC address.
I did have three things happen, any of which could have potentially granted access. One, I tried to root my phone using an app purporting to be Kingoroot, but the root was unsuccessful. Two, I did one time download and try to install an app via APK Downloader app store. It didn't work and I uninstalled it and have not tried again, nor wlll I ever try again. Both of those things happened in the summer of 2022. The last was actually from my Windows laptop - an Asus ZenBook - also in the late summer of 2022. I have been getting fake emails from Navy Federal for a long time, and usually you can tell right away it is fake because there will be something that doesn't look quite right or something misspelled, etc. I received an email one day however that looked perfect and legitimate, saying I had a message from NFCU, and I was actually at the time expecting a message in reply from NFCU so I didn't think and clicked on the link and attempted to log in. Right after I hit submit, I noticed the URL was resolving to nfcu.org (or maybe nfcu.com) and not to navyfederal.org like it should be, so I immediately closed the tab before it did whatever it was going to do.
NFCU argues that because of 2FA and the transactions being from a device of historical record that it was me that did the transactions, even though I am wholly innocent and had no idea this was happening until after the fact. They at first said that I must have been the victim of my email being hacked, so I changed that password, but not before I suddenly started getting literally hundreds of spam emails to that account, all from vendors thanking me for signing up to their marketing email distribution list. I am assuming the device NFCU is talking about was my Note 10+, but they will not tell me "without a subpoena" which device was used. I had also traded in a smartphone to Samsung in the past year, had sold a smartphone to a guy overseas via eBay, and had sent in the laptop I had for an insurance claim, which they kept and issued me a check instead, with which I oourchased the ZenBook I now have refurbished off eBay. So there are other possibilities, but even with those, it would have required somehow being able to resurrect my identity on those devices as they were wiped before sale/sending them off. My current laptop got a clean install of Windows immediately when I got it so I doubt that is the source. I also do nt install pirated software on it or use torrents, etc. If anyone has any information on what could be possible in this case, I would greatly appreciate anything you can tell me. My husband passed away in the middle of all this, so having funeral expenses on top of loss of income has been very, very difficult financially, and losing one's spouse of twenty years is devastating mentally, so I really truly need to recover these funds and put this issue to rest. To do that I must figure out how someone could do transactions on a device that appears to be my device but it isn't mine. How is this possible?
Thank you for your time and assistance, I am very grateful for any information you may have that could help me with my appeal.
I'm very sorry to hear this happened to you. I have some experience with this. Most likely, you will need to hire an attorney who specializes in this to get your money back. If you haven't talked to NFCU corporate in VA. I would also recommend doing so. Keep logs of everything you do. Record pertinent conversations.
Best of luck you to you!
defcondoc said:
I'm very sorry to hear this happened to you. I have some experience with this. Most likely, you will need to hire an attorney who specializes in this to get your money back. If you haven't talked to NFCU corporate in VA. I would also recommend doing so. Keep logs of everything you do. Record pertinent conversations.
Best of luck you to you!
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Thank you very much for the reply! I planned to assemble my appeal and fire it off via the regular channels plus as you suggested send a copy of everything to NFCU corporate.
Have a great week!