Hi there, I've been having problems with my brand new Desire S.
Whenever I place or receive a call over the cellular network I can hear the other party fine, but they can only hear me for the first 5 seconds of the call. It doesn't happen all the time, but I'd say 9 out of 10 calls are affected.
I've also configured internet calling and the calls over VoIP are not affected by this.
Any ideas on what might be causing this behavior?
Turns out it was an out-of-the-factory problem. Mainboard had to be replaced by HTC service center. I'm still waiting for the phone to be shipped back to me.
It's disappointing to buy a new phone, be able to use it for a week and then have it 3 weeks in the service.
HTC should improve their manufacturing quality assurance if they want to be considered a real phonemaker.
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Hello! I had a problem this weekend with my sensation. I am from Europe, Romania, on Vodafone. I went to a cabin near the mountains with my girlfriend and she has a SGS. My htc sensation is full stock with the latest firmware 1.45.410.2. The network was set on WCDMA/GSM, and I usually tick Mobile Network when I check my e-mails, keeping it off the rest of the time.
The problems started when I received my first call. I could speak with the person for 10 seconds, after which the sound was cut off on both sides, but the phone kept counting the seconds as if nothing had happened. Awkwardly, when I placed the call there were no problems. So only if I received the calls.
The signal was kind of oscillating, there were times when it was full, and then it fell to 2 bars. Meanwhile my girlfriend with her Galaxy S that had the exact same settings (WCDMA/GSM and Mobile network on only when she needs it) and had absolutely no problems.
After I gave it a thought I turned the radio to GSM only, and had no problems at all. The inbound calls went through very smooth and there were no more problems.
Has anybody else experienced this? Is there a fix?
Thanks!
I had this also two or three times, but it seems the Sensation has weak signal generally... also WLAN is not as good as my previous phones...
maybe any update can provide a solution for the incoming call issue
Iceananas said:
I had this also two or three times, but it seems the Sensation has weak signal generally... also WLAN is not as good as my previous phones...
maybe any update can provide a solution for the incoming call issue
Click to expand...
Click to collapse
Take care of the death grip.
Search to know more about it. But to sum up, it's a problem that makes you signal drop because of your hand covering the location where the antenna is.
Sent from my HTC Sensation Z710e using XDA App
I have a One S on T-Mobile USA. I had the phone since the day it was released 6 months ago. A wierd noise started 2 weeks ago when trying to dial a phone number. As soon as I hit "call" and even before it starts ringing, you can hear a white noise similar to what you hear on a TV with no signal. The noise will stay throughout the call.
The issue happens the same way on received calls. My wife has a similar phone and no issue on her end. It is not ties to a specific location.
I tried diagnosing it with T-Mobile tech support, and at the end they replace the phone. New phone arrived yesterday and same issue exists!!!! I had the SIM card replaced today and no change.
Any suggestions?
Anyone else having problems with sending and receiving calls on their S3 in areas where they should be having no problems?
I got my phone at launch and it seemed to work fine, I noticed the connection issues after a couple of weeks and figured they would be fixed with software updates as time progressed.
But it's been over 6 months and I'm really growing tired of having to resend texts 5 times and never receiving calls. My phone shows I have 2 bars of 4G yet when my family calls me from the front door of our house (which is 12 feet away from my room) I get nothing. The only reason I know this is because I have the google voice chrome plugin that tells me when I have messages or missed calls to my google voice number, but since I have my voicemail synced up with gv it tells me when I have missed calls regardless of it being to my actual cell number or my gv number. If it wasn't for that I would never know that I missed calls all the time. And I only know I miss texts because my girlfriend gets pissed at me all the time because she thinks I'm ignoring her when I don't reply to texts I'm suppose to receive but never do.
So I've been living with this annoying problem for a while now and I thought maybe it was just my room that had bad reception but I remembered that my previous phone (HTC Droid Incredible) never had this problem. So I tried out my parent's feature phones (LG env 2 and 3) and they didn't have any problems while I replicated the same situations. Their old inferior phones worked better than the nice premium one I paid extra for. Ain't that some bs?
And now I go to a different school that has terrible reception in all the buildings I have classes in. So I always turn on airplane mode and enable power saving to make sure my phone doesn't die by the end of the day. But the other day I asked this random girl sitting by me in the first floor of the student union if her galaxy s3 was getting signal and she said "No, this phone sucks in this building". I asked what service she had and she said Sprint. I didn't know if I should have felt content knowing I wasn't the only one or mad that this phone might have an antenna problem. BUT just yesterday I was in the same student union, in the lower floor this time, and I asked this guy from my class if his data was working on his phone and he said "Yeah I'm downloading a picture right now.", to which I replied back with which service? He said "Verizon", what phone? "Motorola Razer something". At that point I got so frustrated that I felt like throwing my phone.
I mean the phone itself is great, I love using it and taking pictures with it, although lately I've been getting "camera failed" errors a lot. It's just really annoying that it doesn't serve its most basic functions when I need them to work.
So I'm asking if anyone else has been experiencing similar issues and what they did about it? I would have called Verizon sooner but since I'm an added line on our family's plan they only want to talk to my dad. He and I have different schedules so it's always a pain to try and coordinate.
I had similar issues with by i535.
Except the issues appeared the 1st day I got my device, and I was highly po'd to say the least, considering I left sprint the same day because I couldn't complete a call for months. Troubleshot with Verizon tech as is the protocol prior to replacement, and saw the device was faulty. Not communicating with the Towers. Device issue possibly regarding the antenna, but uncertain.
Anyway, I got a new replacement a few months ago, and all has been well.
The cause of your issues may be the same, except yours were delayed in appearing. Hard to tell.
Yeah, I'm hoping to try and get a replacement soon. I'm just scared I'll get a refurbished one that has the same issues.
I bought this phone 2 months ago and facing a big problem of call issue. When a call is made (both incoming and outgoing), the call goes blank within few seconds....and it comes back after few seconds or the call gets dropped. It happens with all the calls. Really frustrated with this situation, as I have to use my phone for work to call my clients. Can someone have any solution for this issue? Please help.
It's a long shot but check in network settings in case you have enabled GSM only by accident I did that once and the same thing happened with calls.
Preferred network type should be set to LTE/gsm/auto and not GSM only.
Claim warranty...
srinidel said:
I bought this phone 2 months ago and facing a big problem of call issue. When a call is made (both incoming and outgoing), the call goes blank within few seconds....and it comes back after few seconds or the call gets dropped. It happens with all the calls. Really frustrated with this situation, as I have to use my phone for work to call my clients. Can someone have any solution for this issue? Please help.
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If I were you, the moment constant call drops within 7 days ownership, should have return the unit for replacement or refund.
Now, your only choice is to claim for warranty which is PITA because the repair period is around 1 to 2 months ...
sam00561 said:
It's a long shot but check in network settings in case you have enabled GSM only by accident I did that once and the same thing happened with calls.
Preferred network type should be set to LTE/gsm/auto and not GSM only.
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Click to collapse
Thank you.
The sim card works fine with other phones perfectly. May be I have to give this phone to the service center for repair.
Am I the only one out there experiencing severe call quality issues? My phone (T-Mobile OnePlus 7 Pro) is suffering from severe call quality issues.
I seem to be having the issue with the following configurations in an attempt to narrow down / in on the issue:
Galaxy Buds (BT Headset) = Calls on Wifi Calling, Regular LTE and WhatsApp calls. Broken audio (stuttering)
Direct Phone microphone (on handset) = Calls on Wifi Calling, Regular LTE and WhatsApp calls. Broken audio (stuttering) / Drop-outs
Purchased USB-C to 3.5 mm adapter to wired headset = Severe Echo on Wifi Calling, Regular LTE and WhatsApp.
I've tried driving into range of another tower and experience these same problems. I picked up my daughter's iphone X and on the same towers and wifi network, these problems don't exist. The call quality is pristine.
On my Note 8/9 (can't remember what the current one is, but I own it), the problems don't exist in these same configurations. The problem is clearly local to the OnePlus 7 Pro. I've done the "clear cache, reset networking, reset wifi" solutions and they don't seem to help. At this point, I'm wondering if it's a bad phone or just bad software.
I'm at my wit's end and pretty much feeling buyer's regret right now, because I so wanted to love this phone, but it's caused me more heartache than ever. Obviously, the phone is up to date on the most recent version of T-Mobile firmware, but I can't possibly imagine a phone could be so bad at doing what a phone does and pass the certification lab for the carrier and get the amazing reviews that exist on the web.
I'm a few minutes away from just going back out to the store and buying a new Galaxy S(whatever is the most recent)+
**frustrated** and **confused**
Lol..
Incredible cell reception and call quality here, on international stock, the weird part for me is it sounds worse on VoLTE and Wifi calling. Regular voice calls are outstanding.
But if you have both of those disabled and the call quality is that bad, I would exchange/return it.
Sent from my GM1915 using Tapatalk
percykwong said:
Am I the only one out there experiencing severe call quality issues? My phone (T-Mobile OnePlus 7 Pro) is suffering from severe call quality issues.
I seem to be having the issue with the following configurations in an attempt to narrow down / in on the issue:
Galaxy Buds (BT Headset) = Calls on Wifi Calling, Regular LTE and WhatsApp calls. Broken audio (stuttering)
Direct Phone microphone (on handset) = Calls on Wifi Calling, Regular LTE and WhatsApp calls. Broken audio (stuttering) / Drop-outs
Purchased USB-C to 3.5 mm adapter to wired headset = Severe Echo on Wifi Calling, Regular LTE and WhatsApp.
I've tried driving into range of another tower and experience these same problems. I picked up my daughter's iphone X and on the same towers and wifi network, these problems don't exist. The call quality is pristine.
On my Note 8/9 (can't remember what the current one is, but I own it), the problems don't exist in these same configurations. The problem is clearly local to the OnePlus 7 Pro. I've done the "clear cache, reset networking, reset wifi" solutions and they don't seem to help. At this point, I'm wondering if it's a bad phone or just bad software.
I'm at my wit's end and pretty much feeling buyer's regret right now, because I so wanted to love this phone, but it's caused me more heartache than ever. Obviously, the phone is up to date on the most recent version of T-Mobile firmware, but I can't possibly imagine a phone could be so bad at doing what a phone does and pass the certification lab for the carrier and get the amazing reviews that exist on the web.
I'm a few minutes away from just going back out to the store and buying a new Galaxy S(whatever is the most recent)+
**frustrated** and **confused**
Lol..
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Call quality is excellent for me as is reception. TMO on TMO Rom. My only issue is DUO freezes the person on the other end for me. Its only been to the same person so far but that is my only issue
You have done soft reset, but try to do a hard reset(erase everything instead of clearing cache). That helped with some crackling noise but.
Call quality not even in the same ball park as my tmobile note 9.
I also had issues with my OP 7 pro. Specifically on speakerphone wife could not hear me at all. I was on the international variant + T-Mobile. I ended up sending it back. Bought the OP 7 and have the exact same issues. I sold me OP 6T tp upgrade to the 7 series. I ended up finding a used OP6T in offerup. Popped the SIM card in. No call quality issues and people can hear me just fine when in speaker phone and driving. I usually have my phone placed in the center console in my car. So for me this is the primary way to talk. It sad that the OP 7 series has these issues. I was really hoping they would fix this in a software update. Still handing on to the OP 7 praying for a fix. But I may just end up selling it on swappa.
Have you guys tried to get a replacement? I don't have any problem with call quality. I use Bluetooth headset or reg phone on ear way most of the time, and rarely on speaker.
I had that problem on the T-Mobile variant and when I converted it to the international firmware it doesn't have that problem now
My call quality is really good sometimes. Some times, it'll have weird moments where I get muted or the other person does. Speaker phone mic sucks real bad though. I hate using speaker phone if I need both hands to do something, so I ordered a bluetooth headset.
Apocalypse487 said:
My call quality is really good sometimes. Some times, it'll have weird moments where I get muted or the other person does. Speaker phone mic sucks real bad though. I hate using speaker phone if I need both hands to do something, so I ordered a bluetooth headset.
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I primarily use the speakerphone for calls so this is kind of a show stopper for me. Desperately looking for a fix. Might have to sell mine on swappa.
---------- Post added at 02:35 PM ---------- Previous post was at 02:32 PM ----------
atn0716 said:
Have you guys tried to get a replacement? I don't have any problem with call quality. I use Bluetooth headset or reg phone on ear way most of the time, and rarely on speaker.
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That's probably why you aren't experiencing the issues we are seeing. Its mainly on the speakerphone. I am currently using a op 6t until I can find a fix. I don't have any issues on the 6t.