I have a One S on T-Mobile USA. I had the phone since the day it was released 6 months ago. A wierd noise started 2 weeks ago when trying to dial a phone number. As soon as I hit "call" and even before it starts ringing, you can hear a white noise similar to what you hear on a TV with no signal. The noise will stay throughout the call.
The issue happens the same way on received calls. My wife has a similar phone and no issue on her end. It is not ties to a specific location.
I tried diagnosing it with T-Mobile tech support, and at the end they replace the phone. New phone arrived yesterday and same issue exists!!!! I had the SIM card replaced today and no change.
Any suggestions?
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Hi there, I've been having problems with my brand new Desire S.
Whenever I place or receive a call over the cellular network I can hear the other party fine, but they can only hear me for the first 5 seconds of the call. It doesn't happen all the time, but I'd say 9 out of 10 calls are affected.
I've also configured internet calling and the calls over VoIP are not affected by this.
Any ideas on what might be causing this behavior?
Turns out it was an out-of-the-factory problem. Mainboard had to be replaced by HTC service center. I'm still waiting for the phone to be shipped back to me.
It's disappointing to buy a new phone, be able to use it for a week and then have it 3 weeks in the service.
HTC should improve their manufacturing quality assurance if they want to be considered a real phonemaker.
Anyone else having problems with sending and receiving calls on their S3 in areas where they should be having no problems?
I got my phone at launch and it seemed to work fine, I noticed the connection issues after a couple of weeks and figured they would be fixed with software updates as time progressed.
But it's been over 6 months and I'm really growing tired of having to resend texts 5 times and never receiving calls. My phone shows I have 2 bars of 4G yet when my family calls me from the front door of our house (which is 12 feet away from my room) I get nothing. The only reason I know this is because I have the google voice chrome plugin that tells me when I have messages or missed calls to my google voice number, but since I have my voicemail synced up with gv it tells me when I have missed calls regardless of it being to my actual cell number or my gv number. If it wasn't for that I would never know that I missed calls all the time. And I only know I miss texts because my girlfriend gets pissed at me all the time because she thinks I'm ignoring her when I don't reply to texts I'm suppose to receive but never do.
So I've been living with this annoying problem for a while now and I thought maybe it was just my room that had bad reception but I remembered that my previous phone (HTC Droid Incredible) never had this problem. So I tried out my parent's feature phones (LG env 2 and 3) and they didn't have any problems while I replicated the same situations. Their old inferior phones worked better than the nice premium one I paid extra for. Ain't that some bs?
And now I go to a different school that has terrible reception in all the buildings I have classes in. So I always turn on airplane mode and enable power saving to make sure my phone doesn't die by the end of the day. But the other day I asked this random girl sitting by me in the first floor of the student union if her galaxy s3 was getting signal and she said "No, this phone sucks in this building". I asked what service she had and she said Sprint. I didn't know if I should have felt content knowing I wasn't the only one or mad that this phone might have an antenna problem. BUT just yesterday I was in the same student union, in the lower floor this time, and I asked this guy from my class if his data was working on his phone and he said "Yeah I'm downloading a picture right now.", to which I replied back with which service? He said "Verizon", what phone? "Motorola Razer something". At that point I got so frustrated that I felt like throwing my phone.
I mean the phone itself is great, I love using it and taking pictures with it, although lately I've been getting "camera failed" errors a lot. It's just really annoying that it doesn't serve its most basic functions when I need them to work.
So I'm asking if anyone else has been experiencing similar issues and what they did about it? I would have called Verizon sooner but since I'm an added line on our family's plan they only want to talk to my dad. He and I have different schedules so it's always a pain to try and coordinate.
I had similar issues with by i535.
Except the issues appeared the 1st day I got my device, and I was highly po'd to say the least, considering I left sprint the same day because I couldn't complete a call for months. Troubleshot with Verizon tech as is the protocol prior to replacement, and saw the device was faulty. Not communicating with the Towers. Device issue possibly regarding the antenna, but uncertain.
Anyway, I got a new replacement a few months ago, and all has been well.
The cause of your issues may be the same, except yours were delayed in appearing. Hard to tell.
Yeah, I'm hoping to try and get a replacement soon. I'm just scared I'll get a refurbished one that has the same issues.
I thought it was me because I was driving or at a bad place in my home but I was wrong. My edge drops calls almost exactly at the 30-40 minute mark in my phone calls. It has happened all week but it was really noticable when it dropped and I looked at the time during one conversation. Anybody have this happen to them? I was told to replace it at a store. And we all know how plentiful the phones are… .:/
I recently had this problem occur again. This is after having a new phone. I called t-mo tech support and they said that the facebook messenger app has been causing a lot of problems with the call connectivity of the phone. I just uninstalled the app and am waiting to make a long phone call to see if this was the true culprit.
sent from the Edge
I think its just T-Mobile. My calls disconnect all the time. And my phone says no network connection a lot. (Even before I got the Edge) I think when the network connection drops, so does the call. This was even worse for me on the Sprint network though so I just live with it now that I'm with T-Mobile.
Galaxy Note Edge- phone call dead
My problem is from time to time phone call will be dead like no sound at all on either side even though there is network signal and the phone is showing call duration. I have to restart the phone in order to make phone call then its fine for unspecified amount of time then it happens again. Had my Note Edge for 3 weeks now and its pain in the neck. BTW I'm from Australia.
I've had a strange long-term issue where the phone will ring for the party calling in, but won't ring on my end. No missed call shows up. It occurs about half the time with or without WiFi calling on. This issue has plagued me since my Verizon Note 4 with Verizon service, my T-Mobile Note 4 with T-Mobile, and is still occurring on my T-Mobile Note 5.
The only way I know I've missed calls is that I use YouMail's email notification service which lets me know that someone got to my YouMail voicemail even if they don't leave a message.
I thought it had to do with my poor (1-2 bar) service in my rural area but I've had WiFi calling on my past two devices, WiFi always on, and it still happens frequently. For example, I got three calls from my girlfriend while I was home today. Full WiFi signal strength the whole time. Her first call came through fine but the following two I never received any missed call for. The only reason I know she called was because of the email notification I received from my YouMail voicemail service. I have a new SIM card through T-Mobile so I know it's not that as it previously happened with my Verizon SIM and Note 4 while on their network.
Very frustrating. Any idea what is going on?
I can say that T-mobile wifi calling is not stable. It got so bad I had to turn it off and just deal with poor signal.
I bought this phone 2 months ago and facing a big problem of call issue. When a call is made (both incoming and outgoing), the call goes blank within few seconds....and it comes back after few seconds or the call gets dropped. It happens with all the calls. Really frustrated with this situation, as I have to use my phone for work to call my clients. Can someone have any solution for this issue? Please help.
It's a long shot but check in network settings in case you have enabled GSM only by accident I did that once and the same thing happened with calls.
Preferred network type should be set to LTE/gsm/auto and not GSM only.
Claim warranty...
srinidel said:
I bought this phone 2 months ago and facing a big problem of call issue. When a call is made (both incoming and outgoing), the call goes blank within few seconds....and it comes back after few seconds or the call gets dropped. It happens with all the calls. Really frustrated with this situation, as I have to use my phone for work to call my clients. Can someone have any solution for this issue? Please help.
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Click to collapse
If I were you, the moment constant call drops within 7 days ownership, should have return the unit for replacement or refund.
Now, your only choice is to claim for warranty which is PITA because the repair period is around 1 to 2 months ...
sam00561 said:
It's a long shot but check in network settings in case you have enabled GSM only by accident I did that once and the same thing happened with calls.
Preferred network type should be set to LTE/gsm/auto and not GSM only.
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Click to collapse
Thank you.
The sim card works fine with other phones perfectly. May be I have to give this phone to the service center for repair.