HTC ThunderBolt Stadard\Extended Battery Issue - Thunderbolt General

so i have had The TB since 4\5 and i got the Extended Battery the next day i charged it up the Second Night to use on the Third Day and everthing was going great unplugged at 7:30 around 11 am i had to restart my phone i had checked the battery % just before restart it was at 89% once the phohne came up it said 77% i was like mayybe a problem withe battery went on with day around 3 pm i restarted phone as a test from problem earlier was at 48% after restart 25%
went to verizon for battery exchange none instock in area had to get one ordered
same thing happened everydaty if i restarted phone same with standard battery and once i got new battery on monday my friend also haveing same problem with hhis TB standard and extenede battery anyone elso if so let me know and Call HTC support and report the issue
HTC Thunderbolt
Motorola Xoom VZW
Zune HD16GB
iPod Touch 4th Gen 8GB

wait for HTCs patch. They know.

Same thing happens to me when I reboot my tb...extended goes from 50 to 25%. I thought my rom might be the issue (bamf). Anybody stock notice this?
Sent from my ADR6400L using Tapatalk

i am on stock TB Rom

Known issue. HTC is working on a fix.
Sent from my ADR6400L using XDA Premium App

chrisjm00 said:
Known issue. HTC is working on a fix.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
How do you know they are working on it i called them yesterday and they could not find any other Reports of this problem in ther ticket System

The call support will never be aware of anything. But this issue has been known so they will update it soon hopefully.

Coolpher said:
How do you know they are working on it i called them yesterday and they could not find any other Reports of this problem in ther ticket System
Click to expand...
Click to collapse
Most of the time we get more inside info here sooner than any customer service reps/tech support. Unfortunately those people you get on the phone are not very informed. For most companies not just HTC.
Sent from my ADR6400L using XDA App

Related

Thunderbolt not displaying battery

Hey guys I'm on the newest version of virus rom and my battery will just stay at,say,89% unless a reboot is performed. Any way to fix this?
Sent from my ADR6400L using XDA Premium App
I had that problem with the standard debloat Rom. New rom seems to update all the time.
Sent from my ADR6400L using XDA Premium App
Try this for a fix https://market.android.com/details?id=com.nema.batterycalibration
Thanks ima try it.
Sent from my ADR6400L using XDA Premium App
Grr not working
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Anyone?
Sent from my ADR6400L using XDA Premium App
I really believe the battery display is an os issue. That's why I'm waiting to root.
Sent from my ADR6400L using XDA Premium App
Ugh whatever I guess ill know when to charge it when my battery dies.....
Sent from my ADR6400L using XDA Premium App
Same thing here... only happens when I use the extended battery.
psufan5 said:
Same thing here... only happens when I use the extended battery.
Click to expand...
Click to collapse
same problem as it only happens when i use the extended battery. i am trying out battery left widget no clue if it will help or calculate a good reading for me but its calibrating as i just tried it out today.
all the battery wipes in the world will not reset it and help
I get inaccurate info. Seems when i reboot my phone i loose 10-15% charge and it happens all the time. - Extended battery
sent though PNB Rapid Remit through my Thunderbolt
I was having the same issue with my battery meter sticking. The same time this happens, my Setcpu app also was sticking and would full throttle the cpu. Im running the VirusRom right now, but have experienced this problem on a few of the other Roms also. My usual fix was just wipe everything and go with new install. It started happening again last night and I followed some posters advice to let the battery totally drain and then shutoff. I then recharged to full and everything seems to be fine again.
The first time it ever started happening was right after I had wiped the battery cache and rebooted. Ive stopped doing that now, but it still happens. I notice now that I usuallly experience this after a series of reboots. Not sure whats up, but draining the battery to zero helped out last night. We'll see in a day or two if it starts happening again.
MrLoompa said:
I was having the same issue with my battery meter sticking. The same time this happens, my Setcpu app also was sticking and would full throttle the cpu. Im running the VirusRom right now, but have experienced this problem on a few of the other Roms also. My usual fix was just wipe everything and go with new install. It started happening again last night and I followed some posters advice to let the battery totally drain and then shutoff. I then recharged to full and everything seems to be fine again.
The first time it ever started happening was right after I had wiped the battery cache and rebooted. Ive stopped doing that now, but it still happens. I notice now that I usuallly experience this after a series of reboots. Not sure whats up, but draining the battery to zero helped out last night. We'll see in a day or two if it starts happening again.
Click to expand...
Click to collapse
Im actually done with ROMs until CM7 is ready. Im just going with a base rooted system and Ill use a custom kernel. Kernel is 99% of the improvement anyway.
Draining works for a day or so, then it does the same thing. I'm stock and it does it. It also does it with the stock battery. Hope they get it fixed with an update.
Sent from my ADR6400L using XDA Premium App
Mine actually just stopped working... was working for a week or so and today its just stuck on the same number until i reboot. Pretty annoying.
Bump - anyone find a solution to this? I tried running my extended battery to 0% last night and fully charging it... guess ill see if its fixed today. Pulling it off the charger, it already dropped to 95% lol...
psufan5 said:
Bump - anyone find a solution to this? I tried running my extended battery to 0% last night and fully charging it... guess ill see if its fixed today. Pulling it off the charger, it already dropped to 95% lol...
Click to expand...
Click to collapse
That's because of how it charges not foot into details but that will always happen up to a 10% drop.
Sent from my ADR6400L using XDA App
miketoasty said:
That's because of how it charges not foot into details but that will always happen up to a 10% drop.
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Right but my problem was/is the meter never changing. I think I fixed it by completely draining the battery and charging to full. Maybe the phone didnt know how much juice it had because of the different size battery.
yeah i changed to the stock battery last night and it would read fine but i really need this extended
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psufan5 said:
Bump - anyone find a solution to this? I tried running my extended battery to 0% last night and fully charging it... guess ill see if its fixed today. Pulling it off the charger, it already dropped to 95% lol...
Click to expand...
Click to collapse
I cant even get the battery to drop without rebooting....weird
Sent from my ADR6400L using XDA Premium App

[Q] Sensation randomly turns off (wrong battery calibration?)

Hi guys,
I somehow thought that calibration of my battery should be at a very low battery level (3 percent), and after that I've got some problems with my battery.
My phone now randomly turns off, even when the battery isn't empty. Often it's possible to just turn it on again with the power button, and when it's booted, it's all normal again. But sometimes it thinks the battery is at 3% (or some other low value) while before it turned off it was on (for example) 50%. When I reboot then (by myself), my battery widget shows it's at 50% again.
I recalibrated my battery afterwards a couple of times (this time at 100% battery), but it still turns off randomly, so one good recalibration (including the full discharge) isn't really possible, because my phone turns off.
Is my battery completely dead and should I order a new one? Or maybe it's possible to use somebody's batterystats.bin file? Or is there any other fix?
Thanks in advance
I'm having this same issue. Posted in general Sensation last night but haven't gotten any replies. Hopefully someone can figure it out.
Did you flash a custom kernel? Unity v8 is doing the same thing for me during certain processes, so I went back to v7. Works like a charm
Sent from my HTC Sensation Z710e using XDA App
Mine have happened on stock kernels.
Nope, I've never flashed any custom kernels. If anybody knows something, please let us know
have you tried wiping your battery stats?
Either wipe stats like he said or try battery calibration. Make sure battery is fully charge if you can before using it. Link here> http://forum.xda-developers.com/showthread.php?p=16415095 or just search battery calibration on market.
Sent from da(Bomb)Cdtdroid Pd3 Neon Rom / Htc Sensation Z710e
i had same problems, i uses battery calibration, recovery option wipe batt stats.
i reflashed stock kernal and since then no problems at all.
iv gone from 4 hrs batt life bk to 16
Got the same probs. Using ardhd 3.0.1 with stock. Had the same problems on previous roms. Haven't gotten any replies either. I've tried wiping my battery stats when fully charged, didn't help. Wondering if I should try to revert to stock and see if it disappears.
Any of you guys hade any luck fixing this?
Sent from my HTC Sensation Z710e using XDA App
Defectus said:
Got the same probs. Using ardhd 3.0.1 with stock. Had the same problems on previous roms. Haven't gotten any replies either. I've tried wiping my battery stats when fully charged, didn't help. Wondering if I should try to revert to stock and see if it disappears.
Any of you guys hade any luck fixing this?
Sent from my HTC Sensation Z710e using XDA App
Click to expand...
Click to collapse
I just recently experienced this issue as well with stock Rom with perm root. I switched to ardHD 3.0.3 and haven't had issues yet...will report if there is anymore issues with new setup.
I went back to complete stock 3 days ago. Stock ruu and s-on. Was fine the first day and yesterday. But tonight it started up again. I'm debating if I should just buy an extended battery or go to tmobile and hope they'll exchange my phone even tho its past 30 days
Sent from my HTC Sensation 4G using XDA App
hmmm...thats curious, the only time i ever experienced something even remotely close to that was when i was running stock w/ android 2.3.3, it didnt seem to like our hardware very much
ctscloud said:
I just recently experienced this issue as well with stock Rom with perm root. I switched to ardHD 3.0.3 and haven't had issues yet...will report if there is anymore issues with new setup.
Click to expand...
Click to collapse
I'll also try with ardhd 3.0.3. If that fails it's s-on and off to htc for warranty
Sent from my HTC Sensation Z710e using XDA App
A new battery solved it
Sent from my HTC Sensation Z710e using XDA App
So I got myself a Sensation XE at the weekend, left it saturday night, was off Sunday morning. Left it Sunday night, was off this morning.
So I'm assuming I have the same issue as you guys have been having.
Is there any way to fix it without rooting/flashing or buying a new battery?
As if I need to do any of those, I might as well just send it back for a replacement. Which I don't really want to do as it'll take days/weeks.
Thanks!
When I contacted htc about the problem they just sent a new battery. I didn't have to return the phone
Sent from my HTC Sensation XE with Beats Audio using XDA App
You must have spoken to an agent in a good mood, the one I got told me to send it back to the service provider.
Bummer. I bought mine without a contract. I said that I tested with another battery that I borrowed from a friend and that worked fine. Try that
Sent from my HTC Sensation XE with Beats Audio using XDA App
hey there.
I have exactly the same issues.
Tried out buying a new battery like the Anker Battery 1900mAh.
This worked absolutely fine for about 2 weeks.
But now im having the same problems again.
Now i ordered this Mugen Power 1800mAh Battery.
Hopefully resolving that problem now for good.
I will report as soon i tested the Bat for a few weeks.
holy thread necromancy batman!

Phone crash with camera flash

I've noticed that when I take a picture with my inspire 4g, with the flash turned on, the entire phone shuts down right away, but when it's turned into automatic, it works fine, has anyone else has this problem, or know of a solution?
Sent from my Inspire 4G using xda premium
Need a few more details. What ROM, mods,etc. Folks here like to help, but we need to know what you may have modded on the phone.
I'm running stock 2.3.3, rooted, but no custom roms.
Sent from my Inspire 4G using xda premium
trashbag said:
I'm running stock 2.3.3, rooted, but no custom roms.
Sent from my Inspire 4G using xda premium
Click to expand...
Click to collapse
That's odd. I have never heard of that on a stock ROM. But maybe someone else here has. Good Luck
You have a bad or shorted flash led.
Sent from my Desire HD using Tapatalk
I can use other apps that use the flash, like tazer, and flashlight...
Sent from my Inspire 4G using xda premium
trashbag said:
I can use other apps that use the flash, like tazer, and flashlight...
Sent from my Inspire 4G using xda premium
Click to expand...
Click to collapse
You should try wiping everything and installing a custom Rom or a rooted stock Rom and see if problem persists, could be a software issue. There are plenty of stock rooted gb Roms buried a few pages back in dev forum.
Check my sig. Stock roms. There is a rooted gingerbread PD98img, stock. I think it's the 3rd one,iirc.
With the phone plugged into the charger take a pic with flash on and see if your phone resets. Could be a battery issue.
Agoattamer said:
With the phone plugged into the charger take a pic with flash on and see if your phone resets. Could be a battery issue.
Click to expand...
Click to collapse
It worked fine when plugged into the charger, should I get a new battery?
Sent from my Inspire 4G using xda premium
trashbag said:
It worked fine when plugged into the charger, should I get a new battery?
Sent from my Inspire 4G using xda premium
Click to expand...
Click to collapse
That would be my recommendation. If you knew someone with another inspire you could try their battery. Actually your battery should be under warranty. If your phone is stock looking then you could probably take it to an ATT store and let them check it out and get 1 for free. Or even a call to 611 ATT support might get you a new battery for free. Just tell them it won't hold a charge and the flash causes your phone to reboot and you tried a friends battery and it fixed the issue. ATT has very understanding customer support.
It definitely sounds like a battery issue. I had a very similar issue. My phone would shut off at random times, and one thing that caused it was the camera flash. I picked up a new HTC battery on eBay for like $14, and it runs like a dream! If you cant fork over the money for the HTC brand battery, there are lots of cheaper chinese batteries for like $2 a piece. They would be good to just test and see if the battery is the issue if you cant find a buddy that could let you use a battery for troubleshooting, before you buy an HTC battery.
Absolutely! the same thing happened to me a few weeks ago. A new battery solved the issue. If you have a warranty/protection plan call up At&T and they'll take it from there.
Man, I love forums! I was just having this problem this week! I guess my brutal punishment to my battery over Winter break has cost me (I was running the phone down to 0% multiple times a day). Time to get a new battery.
- Jim
Digging into the problem
I was going crazy with this problem! I wonder now what is the problem with the battery, because mine it seems like it keeps current like a good battery. Does anyoane has any "hardware-electrical" explanation?
Anyway, at least I have one solution and I am partially happy with it.
and18old said:
I was going crazy with this problem! I wonder now what is the problem with the battery, because mine it seems like it keeps current like a good battery. Does anyoane has any "hardware-electrical" explanation?
Anyway, at least I have one solution and I am partially happy with it.
Click to expand...
Click to collapse
I'm assuming when you say it "keeps current" you have been using a current widget. The camera flash puts a heavy load on the battery. On an older battery, it may look like it's fine at idle or doing simple tasks, but it can no longer handle the tough tasks.

Phone occasionally locks and drops data

So, I love this phone but have one issue that seems odd to me. As an example I am currently running pandora and tried opening the xda app which caused what appeared to be a fc but my phone kept running pandora and went to a black screen for a minute then a faded screen which eventually lead to a drop in data (briefly). Every thing was briefly unresponsive... It acted exactly like a reboot without rebooting. When I was able to unlock the screen I had no data service (briefly) and all apps closed. Xda app often fc's which is not a big deal to me but causing the black screen and data drop is concerning to me. I also had this happen when opening the phone info app while running nothing else. Should I be concerned about this? Software or hardware? I am running stock.
Edit: Have also had to reboot due to dropped data but it may have been during a switch between 4G or 3g even 1x.
Sent from my SCH-I535 using xda premium
Ryno77 said:
So, I love this phone but have one issue that seems odd to me. As an example I am currently running pandora and tried opening the xda app which caused what appeared to be a fc but my phone kept running pandora and went to a black screen for a minute then a faded screen which eventually lead to a drop in data (briefly). Every thing was briefly unresponsive... It acted exactly like a reboot without rebooting. When I was able to unlock the screen I had no data service (briefly) and all apps closed. Xda app often fc's which is not a big deal to me but causing the black screen and data drop is concerning to me. I also had this happen when opening the phone info app while running nothing else. Should I be concerned about this? Software or hardware? I am running stock.
Edit: Have also had to reboot due to dropped data but it may have been during a switch between 4G or 3g even 1x.
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
same thing happens to me, not sure why. I went through and froze all bloat with titanium backup, and it still happens
It's not something I can make happen, just happens randomly. I have 5 days to return this so I would like to figure it out. If a software update would fix it I would just deal with it for now but I'm not sure what the problem is.
Sent from my SCH-I535 using xda premium
I just talked to Samsung on their live chat and they recommended I return the phone and exchange for new. I am still in the 14 day return window so I will ask for brand new even if I have to pay their $35 fee.
Ryno77 said:
I just talked to Samsung on their live chat and they recommended I return the phone and exchange for new. I am still in the 14 day return window so I will ask for brand new even if I have to pay their $35 fee.
Click to expand...
Click to collapse
The policy is there is no $35 reatocking fee for the same phone swap. Don't let them tell you different. Your phone is DOA. Its a warranty exchange.
Sent from my SCH-I535 using Tapatalk 2
ancashion said:
The policy is there is no $35 reatocking fee for the same phone swap. Don't let them tell you different. Your phone is DOA. Its a warranty exchange.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Thanks. I already exchanged and they did not charge me anything. Hopefully I won't encounter that problem again.
Sent from my SCH-I535 using xda premium
Replacement phone just did the exact same thing..... Seriously only one other person has this problem?
Sent from my SCH-I535 using xda premium
No.. tons of us have data issues. My phone hot booted in my hands the other night and it was the first time I experienced it, but I've seen reference to it before.
Your issues are not isolated.
I gave up with tech support and wishing a new phone would fix it and turned to third party development. My first time flashing a ROM. I used synergy and have been really thrilled with it.
Sucks to have to fix a brand new phone. Sucks to be a beta tester for Samsung and vzw.
Sorry for your troubles though.
Sent from my SCH-I535 using Tapatalk 2
Not the dropped data, the unresponsive black screen... Sorry, should have been more specific.
Sent from my SCH-I535 using xda premium
Ahh.. no. Sorry. Have you tried wiping/restoring the phone? Lame, I know...
Sent from my SCH-I535 using Tapatalk 2
I did not try wiping the phone because the first one was only nine days old and I had not done much with it. The second one lasted a day and now I am on my third. I really hope this does not happen again. The people at the Verizon store said they have never heard of this..... They think it's an app... I only have 12 apps installed. I don't know what I'm going to do if this happens with this phone. This is frustrating. I do not want to get stuck with a phone that has a problem like this.
Sent from my SCH-I535 using xda premium
Ryno77 said:
I did not try wiping the phone because the first one was only nine days old and I had not done much with it. The second one lasted a day and now I am on my third. I really hope this does not happen again. The people at the Verizon store said they have never heard of this..... They think it's an app... I only have 12 apps installed. I don't know what I'm going to do if this happens with this phone. This is frustrating. I do not want to get stuck with a phone that has a problem like this.
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
Mine does the same thing. Besides the stock stuff, I loaded Pandora, Google Music, Amazon MP3, and Disney's Pirates of the Caribbean: Master of the Seas game. It was nice enough to wait until just after the 14 day return window to start locking up and misbehaving. The only way I could get it back was to do a battery pull. Of course, when I brought it to the store it ran like a champ! If you can get another replacement, make sure it says 'UPDATED' on the box. Those have a newer kernel / baseband and seem to be working better.
All of mine have said updated on the box. I am trying to limit apps for now and will slowly add them if I have no issues.
Sent from my SCH-I535 using xda premium

[Q] gear 2 VERY poor battery life

Hi, I recently bought the Samsung gear 2 and everywhere I see it says 2-3 days battery life but mine only gets around 8 or 9 hours if I completely leave it alone for the day. Am I missing something here? is there some setting or something? Im starting to think it has a defective battery. Its already at 90% after only being unplugged for 1 hour. Also, no apps will install from the market?!? Any help would be cool, thanks everyone.
Sounds faulty to me. Mine lasts 3-4 days with reasonable use.
Sent from my GT-I9505 using xda app-developers app
dominoid said:
Sounds faulty to me. Mine lasts 3-4 days with reasonable use.
Sent from my GT-I9505 using xda app-developers app
Click to expand...
Click to collapse
I see other people talking about apps not installing on the device either so that may be a bug from Samsung, but the battery life is HORRIBLE. If no one has a potential solution I might have to return it to amazon...
jj423 said:
Hi, I recently bought the Samsung gear 2 and everywhere I see it says 2-3 days battery life but mine only gets around 8 or 9 hours if I completely leave it alone for the day. Am I missing something here? is there some setting or something? Im starting to think it has a defective battery. Its already at 90% after only being unplugged for 1 hour. Also, no apps will install from the market?!? Any help would be cool, thanks everyone.
Click to expand...
Click to collapse
I just received mine Monday afternoon. Charged it to full overnight and ran it through its paces yesterday. Turned on the sleep monitor before getting into bed. When I woke up this morning, it was at 72% remaining. I could probably go 3 days without charge without incident.
BigDanInTX said:
I just received mine Monday afternoon. Charged it to full overnight and ran it through its paces yesterday. Turned on the sleep monitor before getting into bed. When I woke up this morning, it was at 72% remaining. I could probably go 3 days without charge without incident.
Click to expand...
Click to collapse
I have it paired to a Samsung note 2 stock rom but rooted... Maybe its the phone?
The first time it lasted me 2 days but now I only get 1 day :/
Sent from my SM-N900T using xda app-developers app
Raul69.atl said:
The first time it lasted me 2 days but now I only get 1 day :/
Sent from my SM-N900T using xda app-developers app
Click to expand...
Click to collapse
I also wonder if it has anything to do with the recent f/w update they pushed out...
Raul69.atl said:
The first time it lasted me 2 days but now I only get 1 day :/
Sent from my SM-N900T using xda app-developers app
Click to expand...
Click to collapse
Also could be new apps that we install
Sent from my SM-N900T using xda app-developers app
I went ahead and put in for a replacement through amazon...But naturally there out of stock till who knows when, so I guess I have to wait...
Raul69.atl said:
Also could be new apps that we install
Sent from my SM-N900T using xda app-developers app
Click to expand...
Click to collapse
I got mine thru tmobile, I had no problem ordering it. Looks like they have enough. Anyways try draining battery and charging to 100. 2 full cycles to see if it helps.
Sent from my SM-N900T using xda app-developers app
Raul69.atl said:
I got mine thru tmobile, I had no problem ordering it. Looks like they have enough. Anyways try draining battery and charging to 100. 2 full cycles to see if it helps.
Sent from my SM-N900T using xda app-developers app
Click to expand...
Click to collapse
I tried that a few times now hoping it just needed a fresh recharge, no luck... Thanks though for the advice.
jj423 said:
I tried that a few times now hoping it just needed a fresh recharge, no luck... Thanks though for the advice.
Click to expand...
Click to collapse
I had the same troubles when I tried to upgrade gear manager to the latest one ( failing as I have an Xperia z1 phone), while restoring the previous working one, a few services were still the latest ( I did not uninstalled them before reinstall the older). Watch battery life was crap.
I then uninstalled all gear apk on the phone and cleanly reinstalled gear manager 03... ( the one working for us with no samsung phone), my watch got reset and voilĂ  ! Battery life of 2-3 days is back... I suspect one service was constantly pulling info from the watch but I don't know which one
gled said:
I had the same troubles when I tried to upgrade gear manager to the latest one ( failing as I have an Xperia z1 phone), while restoring the previous working one, a few services were still the latest ( I did not uninstalled them before reinstall the older). Watch battery life was crap.
I then uninstalled all gear apk on the phone and cleanly reinstalled gear manager 03... ( the one working for us with no samsung phone), my watch got reset and voilĂ  ! Battery life of 2-3 days is back... I suspect one service was constantly pulling info from the watch but I don't know which one
Click to expand...
Click to collapse
Could you link me to that gear manager by chance?
I went to bed at 100% when I turned on the sleep monitor. Woke up after a 9 hour sleep and my Gear 2 was at 82%. I'm on the latest firmware and using an LG G2 phone.
I'm on the latest version and getting 3-5 days depending on use. If I use it a fair amount I will drop about 25% at the end of a full day. I have a GS5 though, maybe it's related to the phone its synced to?
I used mine for 3 days with about a combined 100 text and emails per day and on the 3rd night it was at 20%. I'm very happy with the battery life on mine.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
jj423 said:
Could you link me to that gear manager by chance?
Click to expand...
Click to collapse
That's the manager in every non samsung thread (gear...1_2)
Well, I no longer think its the watch that's the problem.... I shut off its Bluetooth and disconnected from my note 2 and after 8 hrs I only lost 10 percent battery...WTH is the deal here.. Anyone have any fixes for that issue? I couldn't find the gear manager everyone is talking about either.
Which android version are you running?
Sent from my GT-N7100 using xda app-developers app
jj423 said:
Well, I no longer think its the watch that's the problem.... I shut off its Bluetooth and disconnected from my note 2 and after 8 hrs I only lost 10 percent battery...WTH is the deal here.. Anyone have any fixes for that issue? I couldn't find the gear manager everyone is talking about either.
Click to expand...
Click to collapse
If you have the correct version of gear manager from the apps store installed I'd say it's an issue with 4.3 on the note2. The official 4.4.2 was just release on SamMobile which is the version the S5 is running so that may fix your problem mate.

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