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I just received a call from USA Mobile Planet asking for confirmation on my credit card info for the Polaris order. Apparently, they ARE getting some in next Monday/Tuesday. (Dec. 24th-26th) They needed to know who still wanted theirs and they are getting on a small shipment. Checking their list and checking it twice.
I will let you know if I receive anything -
Please let us know as soon as possible. Actually, let us know if they charge your card. If I'm not mistaken, you should incur a charge only when they're ready to ship your item to you. Keep us informed.
luckycris0 said:
Please let us know as soon as possible. Actually, let us know if they charge your card. If I'm not mistaken, you should incur a charge only when they're ready to ship your item to you. Keep us informed.
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Will do - I am curious to see if they get them. Stay tuned !!
joeyyoung said:
I just received a call from USA Mobile Planet asking for confirmation on my credit card info for the Polaris order. Apparently, they ARE getting some in next Monday/Tuesday. (Dec. 24th-26th) They needed to know who still wanted theirs and they are getting on a small shipment. Checking their list and checking it twice.
I will let you know if I receive anything -
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I think we're in luck! OnTheGoSolutions is shipping the last week of the year!!! I pre-ordered from there, will also keep you posted.
One
I have one lol, just in front of me on my desk
Looks pretty good, same feeling than touch but the silver plate on top is pretty but seems fragile
eurorpeen said:
I have one lol, just in front of me on my desk
Looks pretty good, same feeling than touch but the silver plate on top is pretty but seems fragile
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Brag, why don't you? Where did you get it from?
eurorpeen said:
I have one lol, just in front of me on my desk
Looks pretty good, same feeling than touch but the silver plate on top is pretty but seems fragile
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You lucky person!!
I hope to get mine next week. I can't tell yet but my credit card statement looks like Mobile Planet billed me. If so, it should be shipped next week. Yahoo!
joeyyoung said:
You lucky person!!
I hope to get mine next week. I can't tell yet but my credit card statement looks like Mobile Planet billed me. If so, it should be shipped next week. Yahoo!
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Just spoke to expansys (mobileplanet) stated that HTC has shipped to them but to not expect delivery of phone next week due to the holidays and customs. He told me to expect delivery between the Dec 31st and Jan 4th. No info on quantity they will be receiving.
Got my confirmation call from OnTheGoSolutions today... My Polaris will be shipped next week Thursday (dang holidays). I was told that their shipment has already came in. I don't know how many they have but I know they have mine (or so they say). I should be getting it before next year.
turcomora said:
Just spoke to expansys (mobileplanet) stated that HTC has shipped to them but to not expect delivery of phone next week due to the holidays and customs. He told me to expect delivery between the Dec 31st and Jan 4th. No info on quantity they will be receiving.
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Thanks for the details. I can't wait.
Mobile Planet getting some next week??
joeyyoung said:
Thanks for the details. I can't wait.
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Mine still shows pre order status with date as Jan 21st. When called mobile planet they said they are getting stock from HTC only after jan 16th.. Lots of confusion. I would be delighted if got mobile before 20th atleast for sure..
Keep me posted....
I just got off the phone with OnTheGoSolutions. It appears that their shipment hasn't came in yet but I was told they're expecting it today or tomorrow. I don't know what to expect! Last week, a rep told me they got them in... but this was also the same person that said she would upgrade my shipment to Fed-Ex 2 day free of charge - I was charged - Needless to say: this rep told me that the units will be shipped the day they get them in.
Will keep you posted
Message from On the go Soulution today:
Hi,
Is my order for the HTC Touch cruise still set to ship on thursday?Response:
Absolutely!
Yeehaw!
OnTheGoSolutions
kipmast said:
Message from On the go Soulution today:
Hi,
Is my order for the HTC Touch cruise still set to ship on thursday?Response:
Absolutely!
Yeehaw!
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Just got my tracking number from them a few minutes ago.
is onthegosolution shipping the silver or black version?
Very much confused!!!
Just got a call from onthegosolutions and they are now saying due to custom clearance don't expect shipment before next wednesday.
They are shipping black version.
Irony is they are saying the same thing for the last week also.
HTC Polaris Delivered today via FedEx
Oh yea!!
What a surprise. I called Beth at OntheGoSolutions and she said they are coming in any day now and to wait for a tracking number. Then today, Thursday at 12:02pm FedEx delivered it. So OnetheGoSolutions has received them and I have received mine. I am in Austin, Texas by the way.
I will do the un-boxing later - New thread for that -
Enjoy -
Just curious
Just spoke to OnTheGoSolutions. I was told they got partial shipment in: hopefully customs will release the remaining tonight... if so, they will be shipped tomorrow. If this isn't the case, they will be shipped out next week sometime.
To those that has already received their unit, were you given a Fed-Ex tracking number? And for those that have their tracking number but no Polaris, are you able to track it?
Lucky you.....
joeyyoung said:
Oh yea!!
What a surprise. I called Beth at OntheGoSolutions and she said they are coming in any day now and to wait for a tracking number. Then today, Thursday at 12:02pm FedEx delivered it. So OnetheGoSolutions has received them and I have received mine. I am in Austin, Texas by the way.
I will do the un-boxing later - New thread for that -
Enjoy -
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Lucky Owner... Eagerly waiting for videos from you man... .
Fed Ex tracking
I also got a call from On the go today and they said I would receive one of the "last" units that are not stuck in customs. Just a few minutes ago I recieved the Fed Ex tracking and it's on schedule for Friday delivery. I never thought I would be so stoked about getting a new phone... I hear these are the Black versions?? That would top it off !
Has anyone in the UK received their pre-order today?
Waiting on mine, but I'm worried that the status on the Microsoft webstore hasn't budged and it still says "Pre-Order 02/11/2012" despite me getting an email saying that I should still receive my tablet on the 26th. I also called the number for the Microsoft store today and although they couldn't not give me a tracking number, they said I would receive it today.
I'd hate to wait in all day for something that isn't go to arrive!
foxmeister said:
Has anyone in the UK received their pre-order today?
Waiting on mine, but I'm worried that the status on the Microsoft webstore hasn't budged and it still says "Pre-Order 02/11/2012" despite me getting an email saying that I should still receive my tablet on the 26th. I also called the number for the Microsoft store today and although they couldn't not give me a tracking number, they said I would receive it today.
I'd hate to wait in all day for something that isn't go to arrive!
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I called them today in the UK and they told me after the 2nd, you won't get it today. enjoy your week end, the 2nd will arrive soon !
jeux_1 said:
I called them today in the UK and they told me after the 2nd, you won't get it today. enjoy your week end, the 2nd will arrive soon !
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When did you order? Mine was ordered on the 17th with a delivery date of the 26th.
There won't be anyone at home at all on the 2nd, so I shall be peeved if the delivery date has shifted given that they emailed me to say it would be delayed until the 2nd, and then emailed again to say that the earlier email was a mistake and my original delivery date still stood.
I'm not at all hopeful it will arrive today, but the woman I spoke to this morning (after being on hold for nearly 30 minutes!) was adamant that I would. The very fact that I've not seen a single post from someone in the UK who has received their Surface makes me very sceptical though.
Thanks,
Dave
foxmeister said:
When did you order? Mine was ordered on the 17th with a delivery date of the 26th.
There won't be anyone at home at all on the 2nd, so I shall be peeved if the delivery date has shifted given that they emailed me to say it would be delayed until the 2nd, and then emailed again to say that the earlier email was a mistake and my original delivery date still stood.
I'm not at all hopeful it will arrive today, but the woman I spoke to this morning (after being on hold for nearly 30 minutes!) was adamant that I would. The very fact that I've not seen a single post from someone in the UK who has received their Surface makes me very sceptical though.
Thanks,
Dave
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I have booked later than u but the email saying it will be pushback on the 2nd that was sent by mistake make me feel it wasn't a mistake.
I have a feeling the customer service has no control of when it is shipped or what is happening.
2 days ago, I was trying to cancel my surface (change of heart) I rang and they told me that it was in the warehouse in process of shipping so it couldn't get cancelled.
2 days later they told me it will be ship next week. (didn't ask for cancellation this time)
I hope it can arrive before the 2nd for you, I am ok to wait until next week.
It will also give me the time to see the nexus 10 and maybe change my mind again
foxmeister said:
When did you order? Mine was ordered on the 17th with a delivery date of the 26th.
There won't be anyone at home at all on the 2nd, so I shall be peeved if the delivery date has shifted given that they emailed me to say it would be delayed until the 2nd, and then emailed again to say that the earlier email was a mistake and my original delivery date still stood.
I'm not at all hopeful it will arrive today, but the woman I spoke to this morning (after being on hold for nearly 30 minutes!) was adamant that I would. The very fact that I've not seen a single post from someone in the UK who has received their Surface makes me very sceptical though.
Thanks,
Dave
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If it's any consolation, things aren't better in Germany. Ordered mine on the 17th and my order sill states that it will be delivered until October 26th, but as of now, no Surface has arrived. I also have not seen any reports that anyone in Germany has received it...
Reihnold said:
If it's any consolation, things aren't better in Germany. Ordered mine on the 17th and my order sill states that it will be delivered until October 26th, but as of now, no Surface has arrived. I also have not seen any reports that anyone in Germany has received it...
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It's looking increasingly like MS missed the boat on the Surface launch in Europe (at the very least).
There's still time of course, the day isn't over yet, but given how long they've had to get this right it would be a very poor showing if they fail to get it out of the door.
Regards,
Dave
foxmeister said:
It's looking increasingly like MS missed the boat on the Surface launch in Europe (at the very least).
There's still time of course, the day isn't over yet, but given how long they've had to get this right it would be a very poor showing if they fail to get it out of the door.
Regards,
Dave
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lol, you all sound like kids who don't want to accept the reality lol.
guys/girls uk/germany the surface will not arrive today ! like suddenly 10000 surface being delivered at 4pm lol.
we'll play with our new toy next week, less than 7 sleeps to go...
Now it gets wild (at least in Germany): The German tech site Winfuture reports that some orders have been canceled by the Microsoft store, because of technical failures... The support says that those with canceled orders should place new orders, but then they will face the current 3 week delay. There is also a report of a customer whose order has been canceled.
Either Microsoft was overwhelmed by orders or they have a serious problem with the store and/or the delivery process...
jeux_1 said:
lol, you all sound like kids who don't want to accept the reality lol.
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Not at all - I've no problem accepting reality, but I've also every right to be pissed off when I've arranged to be at home to receive something that was supposed to be delivered today, having also been told this morning by customer services that I should expect delivery today.
Being pissed off won't change anything of course, but given how MS first sent out an email saying orders would be delayed, and then retracted that email, it shows a deep lack of respect for their customers to delay again without sending out some sort of communication.
Regards,
Dave
I have received...
...an email giving me £50 coupon for the online store because of the email that was sent out by mistake.
jeremy.head said:
I have received...
...an email giving me £50 coupon for the online store because of the email that was sent out by mistake.
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Just received that email myself. Considerably less irritated now!
Sent from my GT-N7100 using Tapatalk 2
Well done Microsoft for stepping up to the plate and making good! I could've got £20 and been happy!
Sent from my GT-N7100 using Tapatalk 2
I'm absolutely appalled and devastated about the complete lack of support for UK surface customers.
I pre-ordered mine as soon as I possibly could, I phone up yesterday because I received an email saying that my pre-order had been cancelled. I've been basically told that it was a computer system error (this isn't encouraging) and that it has happened with a few people. I was basically given the options of re-ordering, which can now take a month for delivery, or "drop into my local Microsoft store". The customer service representative didn't even take time to consider that Microsoft is so narrow minded that they only have Microsoft stores in America, but hey, what's an 8 hour plane trip just to get my surface tablet on time?
To add insult to injury, I asked them to reorder, and no matter which card I try to use, it just throws me and the customer support team error after error, it's almost as if my account has been blocked! They only offered to email the error to their teach support team (I haven't heard anything back yet).
Finally I had a great surprise to find that, despite the fact that my order is cancelled, Microsoft haven't released their greed grasp on the money in my account, so I have £500 effectively missing from my account because of Microsofts 'computer system error'.
I've gotten round the re-ordering problem by using a different Live ID, but I almost feel cheated by Microsoft, if I hadn't been waiting so long for this I would have just gone for an iPad (which I can guarantee would have arrived on time) or one of the alternative windows 8 RT tablets.
If my money hasn't been released on Monday I think i'll have to just contact my solicitor/trading standards, as there is no reason why Microsoft should have my money since it was cancelled before it was charged.
It's times like this why I can understand why we have so many apple fanboys, yes they are over-priced, yes they are borderline evil, but they never basically say 'screw you because your not in america'.
After my laptop finally sold on eBay yesterday I went ahead and bought a Surface.
So my order date is 27/10, Had to buy the more expensive 64gb version as the store claimed there was a 3 week wait for both 32gb versions.
My status is Order in Process, there's no estimated delivery date or anything like that, I'm guessing because it was technically not a preorder.
Hoping it gets shipped out tomorrow, for Tuesday, but I'm guessing that's a bit optimistic.
brummiesteven said:
After my laptop finally sold on eBay yesterday I went ahead and bought a Surface.
So my order date is 27/10, Had to buy the more expensive 64gb version as the store claimed there was a 3 week wait for both 32gb versions.
My status is Order in Process, there's no estimated delivery date or anything like that, I'm guessing because it was technically not a preorder.
Hoping it gets shipped out tomorrow, for Tuesday, but I'm guessing that's a bit optimistic.
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Ordered on 26th as well. Wanted it soon so ordered the 64gig, if they don't ship it my tuesday .. I ll call them up and ask for a 50gbp coupon since it said expedited delivery and no wait on this version.
udayrulz said:
Ordered on 26th as well. Wanted it soon so ordered the 64gig, if they don't ship it my tuesday .. I ll call them up and ask for a 50gbp coupon since it said expedited delivery and no wait on this version.
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Hopefully we'll get E-mails tomorrow saying it's been dispatched, for delivery on Tuesday.
I've not ordered one yet but was planning to go have a look at the Experience Centre (read RoadShow) that was planned for Clapham London this coming weekend. Looking at Microsofts website this morning I see they've taken all the UK experience centres off the list so I reckon that no stock is in the country yet:
Some good news for those of us in the UK! Despite me calling this morning querying why my 'Order in Progress' had now vanished(!) from the MS Store website, and being told that it was there and will be dispatched 'soon' - my Surface arrived minutes later! It must have been dispatched on Friday. The accessories I ordered haven't come, so I guess they'll follow - I can wait though. I've only had a few hours with it, as I'm also trying to work, but it seems great. Looking forward to someone on here hacking the secure boot/digital certificate thing so we can run ARM compiled desktop apps
Hope you all get yours soon! :good:
Backflipping said:
Some good news for those of us in the UK! Despite me calling this morning querying why my 'Order in Progress' had now vanished(!) from the MS Store website, and being told that it was there and will be dispatched 'soon' - my Surface arrived minutes later! It must have been dispatched on Friday. The accessories I ordered haven't come, so I guess they'll follow - I can wait though. I've only had a few hours with it, as I'm also trying to work, but it seems great. Looking forward to someone on here hacking the secure boot/digital certificate thing so we can run ARM compiled desktop apps
Hope you all get yours soon! :good:
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What was the date of your original order?
Thanks,
Dave
My order still stays in process. I called this morning and asked have any Surfaces been shipped to UK customers. He told me yes. I ordered virtually on launch day. Still no joy
So i finally did it
wanted it since launch but i have finally hit the purchase button
will take 2-3 weeks for shipping hopefully be here before Christmas :')
just want to say i cant wait to join everyone here this community is amazing and you are all lovely people
The Nexus 5 Family Is Growing
Welcome. It's a great device.
ryanraven said:
So i finally did it
wanted it since launch but i have finally hit the purchase button
will take 2-3 weeks for shipping hopefully be here before Christmas :')
just want to say i cant wait to join everyone here this community is amazing and you are all lovely people
The Nexus 5 Family Is Growing
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Not trying to grow your hopes but you'll probably get it before then. I ordered another the 15th, estimated to ship in 2-3 weeks, it's scheduled to arrive tomorrow. Upon reading other posts too, a lot are coming ahead of when its said to ship.
Best of luck to you, enjoy!
FourPointedFreak said:
Not trying to grow your hopes but you'll probably get it before then. I ordered another the 15th, estimated to ship in 2-3 weeks, it's scheduled to arrive tomorrow. Upon reading other posts too, a lot are coming ahead of when its said to ship.
Best of luck to you, enjoy!
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You are right! wasn't meant tl leave until the 11th December, got shipped yesterday its on its way to my house today! i can't wait
Got a call for someone at my Sam's club yesterday, she was setting up appointments to come in and get phones. I figured it would have to be on Friday, so asked what she had available. She said how about tomorrow at 7am. Just a heads up, might be able to get you phone today...... it's sooooooo pretty......!
I'm glad you posted this. The email received when preordering says to come in on the 21st between 10 a.m. and 8 p.m. to get your phone. So, i saw your thread and called the store. They say i have to have an appointment which they will call to make, AND that their orders are being delayed so it may not be in tomorrow. This has me irritated and im thinking i may show up there tomorrow at 10 anyways and see what the sitation looks like. Really want my phone on launch day, which i dont think is too much given the number of people that already have them.
I reserved 4-11 picked up 4-21 but I am ineligible because I did not pick up before 4-21? This is crazy
Where did you buy it?
Wow is this for real?????
What exactly did they say? Some people that got their phones at Best Buy were rejected because they submitted the receipt they were given when they picked up their phones (04/21) but they have resubmitted their pre-order receipt along with the pick up receipt (in the same pdf, and circling the date and IMEI). They're still waiting on Samsung's approval though, but personally I don't see why they would not approve.
pego99 said:
I reserved 4-11 picked up 4-21 but I am ineligible because I did not pick up before 4-21? This is crazy
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Sounds like you dont know what you are talking about. You dont even need to talk to Samsung to claim your promotion. Go to the site and apply. Done.
The only issue I can see is if you reserved from a third party and the receipt shows the 21st, then you are out of luck. If you preordered from Samsung, you should be good.
I gave the receipt from my best buy order pickup which didn't have any date on it so they emailed me saying order date wasn't clear. Went to Best buy site, went to my order details, printed, saved as PDF and uploaded that. It has order date and pickup date as well as lasts 4 digits of credit card and price total paid as the email also asked for proof of purchase. They replied back saying it will take 2 weeks for review.
pego99 said:
I reserved 4-11 picked up 4-21 but I am ineligible because I did not pick up before 4-21? This is crazy
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Best Buy Employee here. Known issue, Please fill out the promo at the new link https://samsungpromotions.com/infinitelyimmersive.html
I applied on line preordered on April 11th and picket up the phone on April 21st.
Got a note from Samsung because I did pick up the phone by April 20th I was ineligible for the GearVR.
Rapazzo same issue at that link must have purchased by april 20 which is impossible lol Sammy is playing games called promotions dept waited 3 hours got a guy who did me a big favor and approved it. Looks like they are trying to get out of the deal by making it very difficult to get.
Rapazzo said:
Best Buy Employee here. Known issue, Please fill out the promo at the new link https://samsungpromotions.com/infinitelyimmersive.html
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This is crazy that purchase must be made by April 20 not ordered but purchased.
pego99 said:
This is crazy that purchase must be made by April 20 not ordered but purchased.
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As long as you preordered it before the 20th then you are eligible for the free VR. It doesn't matter that you picked the phone up after the 21st. As long as you submit the receipt from the pre-order then you'll be approved. I had the same problem. I sent the receipt from Best Buy on the 21st and got an email saying that it was not within the purchase period 3/30/2017 to 4/20/2017 and that I had one more opportunity to provide a receipt that showed I purchased between 3/30/2017 to 4/20/2017. So I went onto my Best Buy account under orders and found my preorder purchase I made on 04/01/2017. I sent that and a day later I got approved.
The reason that you get declined right away is because the promo is all automated, the software looks at the receipt looks for a date and if it doesn't see 3/30/2017 to 4/20/2017 it declines it. An actual person does not look at it.
I've participated in every promo that Samsung has had thus far on preordering a phone and getting a Vr, an SD card and a Gear watch. The only problem with getting the promo this time is because every last promo the purchase period was always from when preorder started to 2 weeks after the phone officially came out. I think they did it this way because they wanted more people to buy the phones. But this time around because they are getting record breaking sales they don't have the supply to demand on the gifts. But as long as you preordered you are illegible
I hear ya and I submitted proof of the pre-order on 4.11 and the purchase on 4.21 and they turned me down since I didn't receive by 4.20 !! Called on the phone for 3 hours and they said they approved it. Only time will tell.
I received the same email. First was rejected then got accepted after a review.
Said I was ineligible due to my pickup date.. After chatting with someone on their FB page, they reviewed it once again and allowed me to accept my request.