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Hi guys
I wanted to touch a - in my opinion - important problem. It is the quality of our Transformers.
I always respected Asus due to their high quality products. Unfortunately my transformer had some problems.
First thing is after 3 days of using it I saw a dust under the screen. How did it end? I had to send it to service center.
The second thing was creaking - it started after 2 months of using. I thought that high end product such as Asus (a respected and experienced company) will be high quality. Well I was so mistaken.
I love Transformer but this was to much for me. So I sold it. I did it because of three reasons. One - TF Prime is coming so it is last chance to sell it with good price. Two - I was mad because of poor quality. Three - I have Ipad2 so I will not be lonely.
So this is my history. The problem is I WANT TF Prime ASAP. But am concerned about its quality. I hope Asus will not let me down... again...
Please vote in my poll and write me your feelings about quality of your Transformers.
PS - I wanted to start this discussion because I have heard few bad opinions about transformers.
Hello, good luck to you whatever you get, after owning a scroll 7inch and a hannspad, i think this is the ultimate tablet, games for it is awesome, fast web browsing, films through web, brilliant batt life, so far my tf has been perfect, and thats even with me being unable to root, just think when it gets routed, it'll be ultimate, last week i was going to a meeting, i put mickey mouse choo choo express on it, my 3 boys satand watched it for 45 mins then me oldest boy played angry birds, it made my wifes job easier lol, its sad that you had a bad experience, but my own experience has been amazing so far.
Sent from my Transformer TF101 using Tapatalk
the AC adapter is poor quality
Agreed with the loose booty AC adapter.
The black "grommet" between the copper frame and the glass is uneven for me.
munsterrr said:
The black "grommet" between the copper frame and the glass is uneven for me.
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This is the case for me also, but it doesn't annoy me as much when I first got it. I have it in a folio case and it is unnoticeable.
As much as I like my TF and Dock. The dock had to go back 2 times for repair.
1st was for the hardware update for powersave, the 2nd - they must have hit the charge switch when they had it for serivce the first time.
I bought them both on Sept 24 and have had the dock in my hands for just 4 days.
It is on the way back to me now.
I had similar problems with my first Eeepc.
If I did not want just what the TF and dock were - I would not have sent the dock in the first time - I would have just returned it for money back.
I only reccomend the TF to someone like me, that wants the great pluses of the TF and dock.
If someone asks me about an android tablet and does not want the hastle of maybe returns for repair on a new product - I suggest the Tab or an (ew) iPad - The iPad itself looks and works great but I am not keen on Apple.
I've had my Tf since July and haven't had any major problems with the unit itself (other than minor light bleed and creaky bezel which doesn't bother me) and I just got the dock a few weeks ago and haven't had any problems with it either. I have had the charger die on my twice though since I bought the tablet. IMO the TF Prime will probably be a lot better quality than the TF101 was because it was Asus' first foray into making tablets. Hopefully they have seen the error of their ways and have taken actions to make it better.
Sent from my Transformer TF101 using xda premium
The little creeking doesn't bother me too much. But I had to return my first unit because the volume button broke. The power and volume buttons feel flimsy and I try to use them as little as possible for fear one might break again.
I use audio manager to adjust the volume and plug the charger in in the AM to turn it on. Though the power button is my only option for turning my FT off.
Just wanted to add that I still love my transformer and think it's a great device.
keyboard
Plenty of things are suboptimal about the Transformer but the one that annoys me the most is the keyboard lag.
Maybe it's an inadvertent mission of mine to post in every "My Transformer is CRAP!" thread, but I've been in love with the Asus Transformer from the time I started playing with a Viewsonic gTablet all the way up to the current moment, where I have a rootable B7O-serial TF101-A1 along with the dock.
I even got mine as an open box deal because someone had returned it to newegg (the tablet itself, I got the dock separately from amazon). Even a tablet someone returned was perfect for me. Sorry you're having a bad time of it, but I really think the majority of the TF101s are in great shape. People who have problems are far more vocal than people who have experienced just what they expected from a good product.
There isn't anything notable about getting a well-built item for around $400, but if you spend $400 and you get something that has issues, you have all the reason in the world to be vocal about it. If you count the number of threads complaining about poor quality or serious issues, then compare it to the number of Transformers that have been sold, I'd venture to guess that you would make the determination that it really is a fine product.
psinno said:
Plenty of things are suboptimal about the Transformer but the one that annoys me the most is the keyboard lag.
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No we just talk about hardware problems not software.
Hardware wise I've had no problems but in checking these forums fairly regularly, I am doubtful about ASUS's quality control for this device. Perhaps because they started to sell like Tablet Hot Cakes? Hehe.
Sent from my Transformer TF101 using Tapatalk
Hmm nearly one third of us have some problems with transformers. I think the overall score is poor.
Orion66 said:
Hmm nearly one third of us have some problems with transformers. I think the overall score is poor.
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How do you work out that 1/3 of "us" have had problems?
Is that 1/3 of 10 posts here?
Or 1/3 of at least a million of these out in use at the moment..
I have a feeling your figuring might be a little skewed due to its narrow demographics of using xda as
your platform
Try googling how many have been sold.. Verses how many threads there are of complaints..
Granted there is a few out there but in the 10mins i just spent doing it..
There is no way there is 300,000 people out there with screwed tranny's...
Sent from my Transformer TF101 using Tapatalk
Here's My Two Cents
I love this thing. I have been an avid member here on XDA for several years now, and I never feel the need to chime in my opinion on the quality of the device I bought. This is mainly because I research the hell out of anything expensive I am going to purchase. This was no different. That being said...
I have had my Transformer for only a short while, but this thing has MORE than exceeded my expectations. It is just as light and thin as the ipad, WAY more customizable, and wasn't too expensive for what I actually got.
I have the 32Gb B70 pad, and I run the Revolver Rom on it. I have some of the coolest widgets and apps on this machine too. I kinda wish I could make my pc as much eye candy as my pad. It is fast and extremely responsive, so the hardware must be pretty good based on that alone. Software is only as good as it's hardware capabilities will allow. As far as the buttons, mine are fine, and seem no weaker than the ones on my HTC Evo 4g. I think some people are too hard on mechanical things. Ever been to the gas pump and not get it to register when you press a button? Couldn't you tell that it was mostly because too many people have pressed WAY to hard on the buttons? As far as the charger, I am not a fan of the style they chose, should have just used the micro-usb style since those are easy to get a hold of, and are cheap.
My battery is good, granted only time will tell, but hey batteries die, by the time it becomes a problem, I will probably be ready to upgrade my toy anyway.
I give my Transformer an A+
dgcruzing said:
How do you work out that 1/3 of "us" have had problems?
Is that 1/3 of 10 posts here?
Or 1/3 of at least a million of these out in use at the moment..
I have a feeling your figuring might be a little skewed due to its narrow demographics of using xda as
your platform
Try googling how many have been sold.. Verses how many threads there are of complaints..
Granted there is a few out there but in the 10mins i just spent doing it..
There is no way there is 300,000 people out there with screwed tranny's...
Sent from my Transformer TF101 using Tapatalk
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Click to collapse
I wrote "nearly one third of us" I meant people who voted in poll.
Transformer Quality
My son has the transformer and loves it. There have been no issues at all. The biggest downside that i can see is their customer service and the warranty. If for some reason you damage the table yourself, (CID) it voids the entire warranty for future use. In other words if you were to crack your screen and send it back to ASUS for repair, and down the road you have an issue with something else (besides the power cord) you are no longer covered. So beware!!
May I begin by apologising for putting my enquiry here, first. I tried to find a generalised Tablet group but could only find brand specific forums.
A couple of weeks ago I bought an Asus Transformer Prime and loved playing with it. To keep the tablet protected, I kept it docked to the keyboard thinking that this was a good thing. But that was until 14 days after owning the tablet. One morning I opened the tablet, which was docked to the keyboard and discovered a huge crack right along the screen. This worried me as I handled it with Kidd Gloves and it has never received any trauma to hint at causing the damage.
Long story short, the retailer is offering a full refund and I will now be without a Tablet computer. I have since found out that this is becoming a major design flaw with broken screens around the world.
With all this in mind I would very much appreciate recommendations for a replacement Tablet.
I would very much like it to have Ice Cream Sandwich and a 10 inch screen.
I would also like HDMI and some form of USB connection, even micro USB.
I don't have a budget, as long as the tablet is the best that I can get and can compete or even better the Apple fanboys.
Here are some images of my broken Asus. :-(
Flickr: the1lemming's Photostream
Cheers
The very best product coming out of Android anytime soon is the Asus Padfone.
http://www.youtube.com/watch?v=PBTc3gn7jBE
Padfone does look sweet. Should be a whole new crop of tablets coming out very soon. Prime infinity being one of hem.
Sent from my Kindle Fire using XDA
Oh man I was thinking of buying the Transformer prime. Now with this possible widespread defect I'm hesitant. They do have a 12 month warranty but I don't know if I will risk it.
I just had to ask the question to this community and hope that the folks from ASUS are watching. If this last update (.24) doesnt work (and early results are not looking too good) what next?
I can't speak for everyone here but I know I was a SERIOUS fan of the Transformers before all this happened, and was busy convincing many to look past the iPads to something more. After all this I am TRYING to still be supportive and believe in the product but its been ~2 months of never knowing when your device would fail you and I'm getting weary. ASUS is taking a real hit in the customer loyalty area with this mess and I wonder if they are thinking of how they can stop this.
So what do you all think they should do? I'm kind of partial to the idea of swapping out TF101s that still are issue-prone with the new 300 series pads (since they come with ICS out of the box I assume they arent having these issues).
That might be an option for them with those of you still inside your warranty, but I doubt they'll do it.
I don't think they care about it, TBH, or they would have had competent people fix this inside the 2+ months we've been dealing with it.
Asus developer team is trying to fix the problem, ASUS as a whole is not hurt by tablets sales, this is a sidebranch for them to get some shareholders excited and their main focus is still pc machines.
I would buy an asus laptop in a heartbeat. The real problem here is android, Google is just not investing time and effort into it (except when it's for their own devices- which still had a reboot problem)
Google actually approved all releases of android to Asus tf101, we are talking about the top programmers in the world who simply put a stamp of approval on it and send it on its way.
For google to be invested in tablets, they need to be depended on them. Like apple, it was win or loose for them. Google is making money collecting ad money, with nowhere to put it.
Google Glasses? really? that's what the world needs.
Sent from my Transformer TF101 using Tapatalk 2
El Goog has had it too, the market has become way too fragmented and impossible to sustain/support.
By X-mas this yer, they will offer 5+ of phones & tablets directly from Google, made by a few different vendors, that will likely be running plain Jelly Bean, w/o ANY of the vendor-specific bloatware etc. Lets hope these will be subject to much more stringent QA etc.
I'd also hope Goog would do what Nvidia/ATI been doing for years, where XFX, Gigabyte, ASUS etc all offer cards built using the Nvidia/ATI's silicon.
Let vendors decide the case, color & finish, gorilla glass vs glass 2, micro sd or no sd, amt of RAM/Flash, but they have to get to where these are 100% solid.
As far as TF101 is concerned, downgrade to HC, I am using Revolver 3.11 and she's been rock solid.
Unfortunately, the time is not on our side here as ASUS's already thin resource are getting spread too thin, with TF300 out and TF700 just weeks away . Us, early adopters, no-one will care about.
Class action lawsuit. We paid for devices that do not perform as advertised. In fact, these problems with random reboots came up long after the device was launched, so an update by ASUS has caused our devices to become defective. We deserve to be compensated.
Sent from my HP Touchpad running ICS
I just bought this one sale a few weeks ago.
It reminds me of an old phone I had, the g2x. Also, a tegra 2 device.
I'm starting to think the problem wasn't LG, isn't asus, but is NVIDIA! Of all the terribly buggy android devices, it's mostly theirs.
I see this threat repeated over and over again on this forum, as if anyone from ASUS is reading this and as if, in the event that someone from ASUS is reading this, they have anything to do with the legal or executive management teams at ASUS. What is the class action going to do for us? Tell ASUS to fix the problem? Aren't they already trying to do that? Get us a few dollars each, and thereby releasing them from having to fix this problem? I'd rather have the problem fixed, which brings us back to a couple of sentences back. Get us back to Honeycomb, which I can already do myself, since we were never promised ICS when we bought this anyway? I'd rather have a working ICS. Go back a few sentences. Enrich a few lawyers while resolving nothing for us? Yes, I can see that happening. As long as ASUS is putting good effort into getting us to a working system, I don't see reason to pursue legal courses of action yet.
Try AOSP.
This whole thing has been an adventure. To be honest I wasen't happy on honeycomb. It was too slow and had alot of problems, im was happy with ICS because it was faster. I was then waiting for the quality apps to come along. The reboots started and thought it would be fixed in the next uppdate, it continued like this. The more time that went I was thinking "okey forget about the reboots- bring on the apps"
Then I realized that nvidia would only produce games for tegra 3, I expressed my worry about this on another forum, but was led to belive that nvidia will include tegra 2 aswell.
NO, there will not be coming any more games for tegra 2. Dark medows might be converted but when is another question.
Productivity apps:
Splashtop THD was made tegra 3 exclusive, most pdf reader has hardware gpu acc off because it caused to much problems. The only pdf reader that is working but has some minor lag when changing pages is EZPDF. iannotate (a great pdf reader on ios) is samsung market only, and has not been updated in months.
Taking notes in class? I was thrilled by supernote, but it has no palm rejection.
in conclusion: Thank you google for taking me on this ride, thanks to nvidia for trying to exclude tegra 2 to get on the money train.
Android on tablets is a joke. Let's just get over this like it was a bad relationship ruined by greed.
Skickat från min Transformer TF101 via Tapatalk 2
ssl123 said:
As long as ASUS is putting good effort into getting us to a working system
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Click to collapse
Are they? It's been three post-ICS updates and they're still building the kernel without L2TP support. Do you expect them to fix anything more complex like RRs or SODs when they're even incapable of (or unwilling to) changing a single line in the freaking kernel configuration file to restore an advertised feature?
Oh, by the way: L2TP did work on stock Honeycomb and it'd work on stock ICS as well - that is, the userspace would be capable of configuring and managing an L2TP (or L2TP+IPsec) VPN iff the kernel was built with the proper configuration.
Mantano Reader is the best PDF reader, bar none. I tried a bunch of them, before settling on this one.
I am about $1000 into ASUS TF101 - 2 tablets, dock, cards. Feel your pain, if not for HC downgrade I performed, I'd thrown them into a wall or outta window, it was frustrating.
rashid11 said:
Mantano Reader is the best PDF reader, bar none. I tried a bunch of them, before settling on this one.
I am about $1000 into ASUS TF101 - 2 tablets, dock, cards. Feel your pain, if not for HC downgrade I performed, I'd thrown them into a wall or outta window, it was frustrating.
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Mantano reader has the best UI, EzPDF has the speed and great annotations. New features are coming in every month or so, last update they introduced a feature that inserts a blank document before or after a page, which you can do annotions on or whatever you like
plus manatano reader gives me a force close everytime I open the some pdf
Sent from my Transformer TF101 using Tapatalk 2
I've been using L2TP/IPSEC PSK for months now, everyday, and it's been working perfectly, both at my home, over my dsl connection, and at work, over a T3 network. I also can use a PPTP vpn. Perhaps the L2TP issue only affects certain models.
--------
Sent from my Transformer TF101 B70 using XDA Premium HD app
ssl123 said:
I see this threat repeated over and over again on this forum, as if anyone from ASUS is reading this and as if, in the event that someone from ASUS is reading this, they have anything to do with the legal or executive management teams at ASUS. What is the class action going to do for us? Tell ASUS to fix the problem? Aren't they already trying to do that? Get us a few dollars each, and thereby releasing them from having to fix this problem? I'd rather have the problem fixed, which brings us back to a couple of sentences back. Get us back to Honeycomb, which I can already do myself, since we were never promised ICS when we bought this anyway? I'd rather have a working ICS. Go back a few sentences. Enrich a few lawyers while resolving nothing for us? Yes, I can see that happening. As long as ASUS is putting good effort into getting us to a working system, I don't see reason to pursue legal courses of action yet.
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Click to collapse
A reasonable offer would be to compensate the full price of the tablet, plus any accessories that were purchased for it, along with the shipping costs associated with sending the unit in to be "fixed".
Perhaps ASUS believes that most of use this device for Angry birds and email only, but I use it for business and being out a functional device is killing me. How long do we have to wait to get working tablets? In the age of high-tech devices, one month is too long. Certainly, waiting many months with no solution is borderline fraud. They sold us lemons and should recall them.
I've never in my life paid to have a product constantly fail as much as the TF101 has. I wish I could love it, but not after the BS and ongoing problems I have with it. ASUS is by far the worst electronics company I've ever owned product from. I would never recommend them after this fiasco.
The saddest part of this whole thing is that the TF101 + ICS is great when it works (ie not rebooting, screen glitching, etc..). The OS is far snappier than HC was at handling the UI... screen transitions, soft keyboard presses, etc.
But 2 months of faulty a glitchy OS while ASUS steadily unveils newer models! That was like a slap in the face...
Rstyle98 said:
The saddest part of this whole thing is that the TF101 + ICS is great when it works (ie not rebooting, screen glitching, etc..). The OS is far snappier than HC was at handling the UI... screen transitions, soft keyboard presses, etc.
But 2 months of faulty a glitchy OS while ASUS steadily unveils newer models! That was like a slap in the face...
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Click to collapse
I agree, moreso for prime owners really
Skickat från min Transformer TF101 via Tapatalk 2
It's time for Payback !!
I am so annoyed with ASUS and the crap they put me through with the Transformer that I now actively discourage people and business to buy Asus Products. So far I have stopped a big order of Asus Computers at work. Told at least 30 potential Tablet buyers about how crap ASUS is which should prevent them from choosing ASUS and hopefully tell the horror stories to another 30 people each (30*30=900 recurring). I advise everyone to do the same - lets get ASUS for being S*iT !
santasam said:
I am so annoyed with ASUS and the crap they put me through with the Transformer that I now actively discourage people and business to buy Asus Products. So far I have stopped a big order of Asus Computers at work. Told at least 30 potential Tablet buyers about how crap ASUS is which should prevent them from choosing ASUS and hopefully tell the horror stories to another 30 people each (30*30=900 recurring). I advise everyone to do the same - lets get ASUS for being S*iT !
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Excellent work. Asus needs to realize that they can't crap on their customers forever.
There's a story on the website "the Consumerist", where a guy had his tf101 in for repair 7 times and he still didn't have a working tablet. His story is TYPICAL service from Asus and I'm going through the same hell with my tablet .
santasam said:
I am so annoyed with ASUS and the crap they put me through with the Transformer that I now actively discourage people and business to buy Asus Products. So far I have stopped a big order of Asus Computers at work. Told at least 30 potential Tablet buyers about how crap ASUS is which should prevent them from choosing ASUS and hopefully tell the horror stories to another 30 people each (30*30=900 recurring). I advise everyone to do the same - lets get ASUS for being S*iT !
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Click to collapse
Funny I actually completely disagree with everything you are saying. I own a desktop PC built from the ground up with probably %90 ASUS products. About a year ago purchased a $1200 Core i7 laptop from ASUS. Had a Netbook 2 years ago from ASUS, and finally own this tablet. I have had 0 problems with any of these. My desktop has been going strong for 3 years now (And by that I mean NOTHING has failed and I recieved 0 DOA parts). My laptop after a year is still running smooth with Windows 7 (Again no failures). Netbook was sold a couple months ago, which was starting to slow down (Was a netbook after all) and did have a minor charger problem (Would not charge sometimes, bought a 3rd party charger and was fine).
Finally I own this tablet, use it every day to surf the web, send emails, take notes, and play the occasional game. HC was good, a tad slow compared to the tried and true Gingerbread on my phone but once it got the ICS update it was as fast as I would have expected. On stock ROM I would get the SOD every 2 to 3 days but after switching to AOSP a couple weeks ago I have yet to get a RR or SOD. So although I was having minor issues on stock it still wasn't that big of a deal (Should be rebooting it every couple of days anyways). I personally love ASUS and tell everyone I know to order ASUS and have never heard ANY negative feedback after they purchased things from ASUS.
Oh and lets not forget how ASUS was one of the first company's to release an ICS anything. The RZR (Motorola and VZW's flagship phone) is just now seeing BETA releases while we are enjoying ICS updates. Sounds like a crappy company huh?
I probably wont go ASUS for my next tablet but Im not nearly as mad as most of you. Yeah, it sucks. An occasional reboot that ONLY happens when the tablet is idle. Its never died on me while using (which goes back to suspected voltage thing).
If anything my first thought is to stay away from nVidia. Their chips suck. The Tegra 2 was a weakling and for all of its promies the Tegra 3 is getting easily outshined by the newer architecture duals (and even a single in the right setting). Its porbably a combination of the OS/apps not using it to its potential but also a bit of the "lazies" going on from nVidia. Instead of improving the core its just slapping more on there.
p.s Sorry if this is the wrong section.
Hello.
I've been wanting to sell my iPad 2 and get a Transformer tablet for awhile now. I finally have a chance to, and I really need the community's help on which model I should get.
Over the weeks I've been doing as much reading as I can but when I decide on one model the others give me a glare in the face and show off something that the model I've chosen doesn't have.
My main usage for the tablet is for Word processing and watching HD MKV videos. So I've been looking for the tablet to fit.
Here's what I can gather.
Asus Transformer TF101. First model Eee pad, I doubt I'll be getting it, even though it's the cheapest. I've read that it chokes on 720p MKV videos on most non-stock video players, so I'll probably skip this.
Asus Transformer Prime TF201. Second model, and the one I'm worried about the most. It's got most of the specs I want out of a tablet, and is rather cheap at this point too. HOWEVER, every review I read mentioned the horrible WiFi signal due to the metal backing case. The metal back itself is pretty sexy-looking, but I don't know if I want to get this after reading all the horror stories regarding the WiFi.
Asus Transformer Pad TF300. From what I know, it's basically a cheaper version of the Prime TF201. It does not have the gorilla glass which is what I'm afraid of. I won't be getting a screen protector for this so I'm afraid it'll scratch easily. I need clarification on this. It does not have a metal back as well so I'm afraid the plastic back will scratch too. I'm not concerned about the looks of the back, but I don't like my devices having incredibly noticeable scratch marks. I hope you guys can help me with this.
Asus Transformer Infinity TF701. It's the latest model, and the most powerful. It's got everything I want out of a tablet, but I'm not too keen on the crazy price to get it here. It can go upwards of $1000 where I live, nearly double the price of the iPad 2.
I'm mostly tied between the TF300 and TF701. I'm very interested in the TF201 too but I need professional clarification on the WiFi issues. I would use my tablet in a relatively small house, and the device and router would be separated by at most 3 walls. I don't use GPS so I don't care for it.
Knowing all this, what would YOU, the community, recommend for ME? If it seems like too much, just help me with the TF300 and TF201. I really can't decide.
Please help, thank you.
Ive noticed the price on 300 has dropped, and there has been some pretty deep sale prices on the infinity recently. I wonder if asus is getting price in line with market, or if this is an indication some new models are coming. I can see 300 having some legs with the right price, but infinity is loosing ground at the top end of the market, and someone commented he took his infinity back and they didn't have one in stock and ended up getting nexus 10. I've seen a couple of new items announced recently, will there be a "beyond infiniity?" What ever that might mean.
Woody
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
Yes no maybe so
Well they have released the memo pad recently which kind of replaces the tf300. They've also been putting a lot of effort into the windows rt platform.
sbdags said:
They've also been putting a lot of effort into the windows rt platform.
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...which is a dead end. When Intel delivers their new Atom SoCs, there will be no more reason to run Windows on ARM.
Prices drop over time, that's completely normal. In fact, a product is overpriced at the release.
Let's not forget the new Padfone. It looks pretty... well, silly. Like one of those TVs that used to have a DVD player in it.
Eventually they'll probably release a new Transformer tablet, but probably not until around fall or late summer, as that's when it's usually prime time for computer buying what with people running off and starting a new life at college.
For some reason though, I've got this sinking feeling in me that ASUS is starting to direct their attention away from android tablets and possibly to windows 8 tablets, which is okay I guess, but I'd like to see at least one last iteration of the Transformer line. Maybe they could give it a not crappy nand drive and probably throw in the newest mobile chip that Intel has been touting to replace Atom, but keep the screen as is on the infinity; I think it's perfect, and more pixels means more wasted battery, so no need for nexus 10 resolution. Well, that's just my $0.02 anyway