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Strange problem with USB connectivity

I have a strange problem with a HTC Touch PRO. Here is my problem:
- I insert the USB cable and the phone asks if I want to use mass storage or activesync
-the phone shows a connection on the screen
-The PC is not sensing anything, the activesync is not connected.
I think this problem appeared after I used a wrong usb cable...
Anyone knows anything what to try? or this is a hardware problem?

Did you select ACTIVESYNC?
There are 2 modes this phone can do..
1) Standard ActiveSYNC or
2) AS a MASS STORAGE DEVICE -like a flash drive...
You have to select ActiveSYNC to actually SYNC software/calendar, else it will show up as just another drive to drag/drop files..

Yes i did it in every way and the computer is not sensing the connection with the phone.
Anyone know what kinf of hardware is responsible for the connection with the pc?

laseru said:
Yes i did it in every way and the computer is not sensing the connection with the phone.
Anyone know what kinf of hardware is responsible for the connection with the pc?
Click to expand...
Click to collapse
The problem is likely with your operating system on your pc.
You can try things like, un-installing the HTC usb driver in device manager.

Check your firewall.
- allow activesync for trusted
- I know for ZoneAlarm you have to go to the adapters section and set the ipaddress (a new one is created when your phone is hooked up via USB) to be trusted.
If that doesn't fix issue perhaps its a corrupt install of ActiveSync. Try uninstalling and reinstalling.

laseru said:
Yes i did it in every way and the computer is not sensing the connection with the phone.
Anyone know what kinf of hardware is responsible for the connection with the pc?
Click to expand...
Click to collapse
I've had this happen to me. I've got so many USB to mini-USB cables and they are not all alike.
Sometimes, it would work and sometimes activesync would not recognize it.
CHANGE YOUR CABLE to another. Hopefully, you've labeled the original cable that came with the phone..
(also, look at the mini cable where it plugs into your phone. Make sure there are no loose pins and/or verify that the 'plug' is level.

Try a different USB port

Try unchecking "use advanced network configuration" in Async settings on the phone. Some computers (for various reasons) have a hard time communicating with the phone when it's configured as a network device - unchecking this will often allow Async to find and connect to the phone, at the expense of some other functionality.

coincendentally i am having the same exact issue, it started last night.
i have tried 3 different cords, on all 3 usb ports on my computer. same thing the phone asks what kind of connection i want whether i select disk drive ofr active sync noting happens. whats weird is that the phone is charging when its connected however the computer is not seeing it at all.
i have tried all the recommendations in this thread but nothing is working. anymore help would be greatly apprciated!

Me too I have tryed everything but none is working.
I think that this a hardware problem, and the problem started to happen after i used a non HTC cable, bad quality. I think some kind of controller is dead. So i started to live with that

When I connteced to the PC via USB, my TP also asked me how to connect (AS or as disc). But suddenly it doesn't ask anymore. I had to deactivate "advanced network configuration" to conntect to AS.
The checkbox "ask each time USB connects" is activated.
What can I do that the phone asks again when I connect it?
Thx.

I have the same thing going on... suddenly a few days ago my fuze only charges when I plug it in the desktop with a usb cable... I re-flashed and it worked about halfway through a sync and then started again... I've tried different cables... uninstalled all of the usb drivers, and reinstalled then updated them... Disconnected the power supply... tried every setting on my phone, and in windows.... I've even uninstalled the last batch of windows updates that came out last week... nothing seems to work...

really simple solution.
decheck advanced network config. plug in cable wait till you see usb connected. a small box. after that choose for example activesync

internet share
This happened to me last night and I figured out that after you toggle your internet sharing you can sync up again. Idk why it works out like that but it worked for me.

This sound reasonable, because the last thing I did before was selecting the "internet sharing" option in the menu when you connect to USB.
But what do you mean with "toggle your internet sharing"? Can you please describe it.
Thx.

try this
okay - first see if you're getting an active connection with your pc , not from the network connections window, but by running mymobiler. I was getting a connection through mymobiler, but active sync wasn't recognizing the device. If mymobiler works, Call your phone. it will drop your connection with mymobiler when you answer the call. then hang up the phone call. (all the while leaving your cable plugged into your phone. When the call has been disconnected your activesync will recognize the connection and sync up again. I don't know why this works, but I've been able to duplicate the results several times.

Same htc ****+ wm. Bought an iphone 3g. Everything must be tuned in windows mobile! It doesn't work how it should!

None of this seems to be working... I've even flashed new roms and it stops working halfway through the sync... it doesn't even appear as though windows recognizes the device... it makes no noise or pop-up when I connect it...
Still charges though... Don't know what is going on...

Reinstall Mobile Device Manager!
modulusman said:
None of this seems to be working... I've even flashed new roms and it stops working halfway through the sync... it doesn't even appear as though windows recognizes the device... it makes no noise or pop-up when I connect it...
Still charges though... Don't know what is going on...
Click to expand...
Click to collapse
I've experienced this issue multiple times, as I use my TP to sync with many stations. The solution is way more simple than you think and it has nothing to do with cables!.
You probably use Win Vista so all you need is to uninstall "Windows Mobile Device Center", restart the PC and install a fresh copy from MS site.
http://www.microsoft.com/downloads/details.aspx?FamilyID=83D513EA-9DF9-4920-AF33-3A0E2E4E7BEB&displaylang=en
If you're on XP, do the same with the Active sync solution for XP.
Good luck!

yeah this happens to me every now and then. the advanced network configuration option really helps, but sometimes i just need to plugin/unplug the usb cable from teh phone/cable or cable/computer a couple more timesbefore it picks it up...
goodluck!

PC Connection

Hey all, I've had my Captivate now for afew days and I'm loving it, but today I ran across an issue that's driving me crazy.
For some reason when I connect it to my PC I'm not longer getting the Mount SD option on the phone and can't look at my files. I've enabled USB debugging and tried it. I've told it to come up as Mass Storage and tried it. I also told it to Ask when connected and it's still not working properly. The drives show up in Windows but cannot be accessed. I also no longer get the USB notification up in the notification bar.
The weird thing is sometimes if I restart the phone and connect it everything is fine, but then if I go to do it again nothing. Anyone have any suggestions?

Biggest misconception here is that its random, it isn't.
Download kies by samsung and update it and you will get the right USB drivers installed automatically.
If you choose not to do that, you'll Vast have to keep trying different ports or restarting.
Its also possible that you may have a faulty wire but this is unlikely.

systoxity said:
Biggest misconception here is that its random, it isn't.
Download kies by samsung and update it and you will get the right USB drivers installed automatically.
If you choose not to do that, you'll Vast have to keep trying different ports or restarting.
Its also possible that you may have a faulty wire but this is unlikely.
Click to expand...
Click to collapse
I've tried it with multiple wires, and when it works it is reliable, but most of the time it's just not showing a USB connection on the phone.
I spent awhile downloading Kies and it's updates and in Mass Storage mode it sees the drives of the phone but doesn't let me use them. I Kies mode it does nothing... This is so confusing...

Go in here download the drivers:
http://forum.xda-developers.com/showthread.php?t=728929
Be aware, they might take up to 15 minutes to install, and no KIE is not included.
Make sure you close all your apps on phone before connecting to PC. Few apps that use the SD will hold the resource and not allow for PC connection.

skizzz said:
Go in here download the drivers:
http://forum.xda-developers.com/showthread.php?t=728929
Be aware, they might take up to 15 minutes to install, and no KIE is not included.
Make sure you close all your apps on phone before connecting to PC. Few apps that use the SD will hold the resource and not allow for PC connection.
Click to expand...
Click to collapse
I downloaded those afew days ago but I will redownload and reinstall again just incase. I think the fact that the USB notification isn't showing up in the bar on the top of the phone is what's confusing me the most. Previously I would see the USB Icon and something would pop up saying I need to mount the drive. I would mount it and there would be no problem. Now I'm not getting that at all and I've tried Mass Storage, USB Debugging, Kies, and Ask.

I've never had a problem connecting my Captivate to my Windows 7 64 bit computer. I didn't install Kies or any drivers either. Not sure what all the fuss is about. I'm suspecting a lot of PEBCAK errors.

I'm starting to think there are some strange power requirements when connecting the phone to USB. Most of my systems have been fine but on one, when I connect the phone to the front USB ports, the USB Wifi adapter on the back simply stops working. While the phone is connected, the computer refuses to recognize the Wifi adapter. A soon as I disconnect the phone it starts working again.
I've seen people on other forums with intermittent issues getting the mass storage connection to work when connected to the front ports on their systems. A lot of times the front ports are connected through a USB hub in the computer case that doesn't deliver full power. If the phone isn't drawing enough power or is shunting power from other devices, this might explain the issues people are having.

Mine is acting up . I used both teh 5.02 drivers from samsung and the one linked here and similar results. In Samsung mode it goes to the Digital Still camera and flakes and on mass storage it shows two new drives..neither of which is writable or readable. This is on a cap with no SD card and XP sp3. I tried different ports but with the same result.

I was fighting with this all day. I installed, uninstalled, reinstalled all the drivers and kies, but, I was trying to connect via media player and nothing was happening. Then I noticed that there was a small message popping up on the Captivate's screen that said something about the device had to be on the idle screen before it would connect and fun the sync software. Tried turning off all running programs and still nothing. Then, I remembered that I had switched to Launcher Pro. I switched back to touch wiz, and lo and behold, it connected right up and allowed me to sync items with media player.

Interesting. I've been using ADW.Launcher and haven't see this problem except when I don't get the cable securely inserted into the Captivate. I even use a Nokia cable most of the time. The Kies Drivers are clearly the most stable. I downloaded the Drivers from the Captivate microsite and found they didn't support KIES, so I just reinstalled the KIES driver for MTP. Everything else works fine on W7x64.
++++UPDATE+++++ Validating MSHampton post
Well this sucks. On my Captivate, unless you are using TW.Launcher and in the idle screen, the Captivate won't launch MTP so you can connect to KIES. The USB Storage mode works with other Launchers (ADW and LaunchPro), but not KIES or Media. I didn't try PC Internet tethering. I switched between the two several times, and KIES only works with TW.Launcher on my device.
Is there anyone who knows of a Launcher OTHER than TW.Launcher that will interface with KIES so that the Captivate can connect? Or can ADW or LauncherPro be "tweaked" for the Captivate? I was just starting to like ADW.Launcher.

hitchb said:
[snip] Most of my systems have been fine but on one, when I connect the phone to the front USB ports, the USB Wifi adapter on the back simply stops working. While the phone is connected, the computer refuses to recognize the Wifi adapter. A soon as I disconnect the phone it starts working again.
[snip]
Click to expand...
Click to collapse
Holy crap, I have that EXACT same problem. I thought it was just the fact that my USB Wifi adapter is a piece if crap (which it is).
Just for reference, what kind is yours? Mine is a Belkin Wireless G F5D7050.

gtg465x said:
Just for reference, what kind is yours? Mine is a Belkin Wireless G F5D7050.
Click to expand...
Click to collapse
It's the Tenda 311U which is also a cheap piece of crap ($15 at Micro Center.) It doesn't look like they use the same chipset.

I've had the same issue as well. Hooking up the Captivate to the front USB ports disables my USB mouse (on the back). I'm not sure what it could be doing that would lock up the USB bus...

Using Windows 7 netbook
I finally got tired of it deciding and put in the mode to ask me when I connect. the problem i am having is when you just charge it, it does not know that it is just charging and wants to go to ysb mass storage or the other screen. also I use double twist to connect to the phone.
thanks
Jon

The best bet here is to use USB ports on the back of the computer.

Griffon23 said:
Hey all, I've had my Captivate now for afew days and I'm loving it, but today I ran across an issue that's driving me crazy.
For some reason when I connect it to my PC I'm not longer getting the Mount SD option on the phone and can't look at my files. I've enabled USB debugging and tried it. I've told it to come up as Mass Storage and tried it. I also told it to Ask when connected and it's still not working properly. The drives show up in Windows but cannot be accessed. I also no longer get the USB notification up in the notification bar.
The weird thing is sometimes if I restart the phone and connect it everything is fine, but then if I go to do it again nothing. Anyone have any suggestions?
Click to expand...
Click to collapse
If you're still having problems, select mass storage and connect the usb (or select ask every time and it will ask when you plug it in). To access the drive like a removable drive, you have to swipe the icon in the top right of the screen and select the usb selection. Then click mount and it should work! I had a hard time with this too and thought it wasn't very intuitive. Good luck!

joedoe said:
The best bet here is to use USB ports on the back of the computer.
Click to expand...
Click to collapse
Yep, strangely enough using the back ports worked. I'll have to see if a powered USB hub will work and then I guess we can conclude that it's a power issue.

mrbisme33 said:
If you're still having problems, select mass storage and connect the usb (or select ask every time and it will ask when you plug it in). To access the drive like a removable drive, you have to swipe the icon in the top right of the screen and select the usb selection. Then click mount and it should work! I had a hard time with this too and thought it wasn't very intuitive. Good luck!
Click to expand...
Click to collapse
I've set it to both Mass Storage and Ask every time and the problem I get is that I only get the USB icon up top sometimes, it's very rare. I've tried this on multiple ports and multiple PCs with the drivers downloaded and sometimes the notification shows up and I can select mount, but most of the time nothing is in my notification bar at all.
I love this phone but I don't understand why it's so frustrating just to connect it to a PC. I've also tried the Kies methods and it sees the phone, but doesn't let me access the files.

cellgeek said:
Interesting. I've been using ADW.Launcher and haven't see this problem except when I don't get the cable securely inserted into the Captivate. I even use a Nokia cable most of the time. The Kies Drivers are clearly the most stable. I downloaded the Drivers from the Captivate microsite and found they didn't support KIES, so I just reinstalled the KIES driver for MTP. Everything else works fine on W7x64.
++++UPDATE+++++ Validating MSHampton post
Well this sucks. On my Captivate, unless you are using TW.Launcher and in the idle screen, the Captivate won't launch MTP so you can connect to KIES. The USB Storage mode works with other Launchers (ADW and LaunchPro), but not KIES or Media. I didn't try PC Internet tethering. I switched between the two several times, and KIES only works with TW.Launcher on my device.
Is there anyone who knows of a Launcher OTHER than TW.Launcher that will interface with KIES so that the Captivate can connect? Or can ADW or LauncherPro be "tweaked" for the Captivate? I was just starting to like ADW.Launcher.
Click to expand...
Click to collapse
This just solved my kies and windows 7-64bit issue. This should be sticked advice or added to the wiki.

USB Setting no PC- Connection
I just got my AT&T captivate and I notice that under application,usb setting I don't have the PC-internet option in there. This is only what I have under USB setting:
Kies(Firmware update)
Media Player
Mass storage
Ask on connection
So, question is, how do I enable the pc-internet option? Any suggestion I really appreciate.
Sam

[Q] Problems with my new Infuse

Hello I just got the Infuse from AT&T and while I am liking the phone there are 2 major issues I am having and 1 minor one that I can not seem to find a fix for.
First when I try to use GPS the phone can see 11 satilites but it refuses to use any of them and will not allow me to use the navigator or any other GPS tools. I have installed GPS Test and GPS Status and both apps show the same thing 11 satilites visible, 0 in use.
Next when I connect the Infuse to my PC (Windows 7 64 bit) and start up the Mass Storage thing but my computer never sees the device. I do not have the pop up to view files and when when I go into my computer no new drives or devices are listed.
Lastly I keep setting a live wallpaper as my wallpaper but every few hours it resets back to the factory original background. How can I get the wallpaper to stop resetting?
I like this phone but these are pretty major issues that will force me to return this device if they can not be resolved...

GPS - How long did you wait? Are you on stock Froyo or one of the Gingerbread builds? GB provides major GPS lock time improvements, but has its own issues.
Win7 USB mounting - no clue. Works fine for me in Linux. (Except when running Cyanogenmod 7, but that's a known issue with our CM7 builds. I just used ADB for file transfers there.)
Live wallpapers resetting - No clue, I hate live wallpapers. My static wallpaper has always been fine. Sometimes if the launcher takes too long to init it will flake out though - if you're on a bone stock ROM (e.g. you haven't flashed an alternate kernel or an alternate full ROM), this might be another symptom of RFS being a horrible filesystem. ext4 conversion is called Voodoo Lagfix for a reason...

I have waited upwards of 10-15 minutes for the GPS to fix. I just had it fix when I was driving but it was all over the place, showed me driving down the middle of a river 100 feet away from where I really was for most of the time...
I have a stock ROM. I just picked the phone up on Monday night so I haven't had it long enough to do too much with it yet and I can't root it since I only bought it because I needed a new phone for my vacation this weekend and the GS2 isn't out yet. I will be returning this as soon as the GS2 hits shelves this month since it will be before my 30 day return window is up but I would like a phone with working GPS and the ablity to copy my files and put movies on it for that month... sigh I might just have to swap it at the store tonight.
As far as the Mass Storage problem some people are saying I need the drivers some people say I don't need them. I do not have them so I will download them and give that a try. Do I get them from Samsung or AT&T?

Typically live walpapers only revert when the battery is low.. its either 15 or 20%
The drivers seem to fix the not detected issue. They can be found in a number of places including here on xda. Search your model # drivers
Keep in mind that can also be a cable issue...or a usb port issue.
Are you using the samsung cable? Did you try other ports?
For gps...open gps test and hot menu.tools.manage and clear agps state
Then memu.toold.manage and download and see if that helps
There are some other tips here on xda that help as well, i dont have the links handy
Sent from my GT-I9000 using XDA App

Drivers shouldn't affect basic USB storage, only Kies and ADB connections.
If USB Mass Storage doesn't work it might be a problem with the PC. I know one port on my laptop HATES my Infuse. Constant USB disconnects.

Entropy512 said:
Drivers shouldn't affect basic USB storage, only Kies and ADB connections.
If USB Mass Storage doesn't work it might be a problem with the PC. I know one port on my laptop HATES my Infuse. Constant USB disconnects.
Click to expand...
Click to collapse
Same here...
Drivers shouldnt affect it...but I could swear I have read two posts that after installing them the issue was mysteriously resolved
Sent from my GT-I9000 using XDA App

Ok so the problem with the USB Mass storage is definitely a driver issue. I connected the USB cable to 3 PC's 2 of which were nearly identical Dell laptops all 3 had Windows 7 64bit OS. On the desktop and one laptop the device was not discovered and nothing happened. On the second laptop windows installed some drivers automatically upon connecting and the device was discovered without any issue. I then downloaded and installed Kies on the other laptop to get the Samsung drivers and after doing that windows immediately saw the device and again installed some drivers and I have had no problems connecting since. So it looks like the confusion over whether or not the divers are required is due to some builds of windows 7 64bit come with the required drivers pre-installed and some do not.
I have tried clearing/downloading new agps data 3 times but it still does not connect to the satilites it sees. I am at a loss there... it may just be a faulty device, I have read some early builds have GPS issues.

efarley said:
Ok so the problem with the USB Mass storage is definitely a driver issue. I connected the USB cable to 3 PC's 2 of which were nearly identical Dell laptops all 3 had Windows 7 64bit OS. On the desktop and one laptop the device was not discovered and nothing happened. On the second laptop windows installed some drivers automatically upon connecting and the device was discovered without any issue. I then downloaded and installed Kies on the other laptop to get the Samsung drivers and after doing that windows immediately saw the device and again installed some drivers and I have had no problems connecting since. So it looks like the confusion over whether or not the divers are required is due to some builds of windows 7 64bit come with the required drivers pre-installed and some do not.
I have tried clearing/downloading new agps data 3 times but it still does not connect to the satilites it sees. I am at a loss there... it may just be a faulty device, I have read some early builds have GPS issues.
Click to expand...
Click to collapse
If you needed to install drivers, for some reason the device never properly entered USB Mass Storage mode (Maybe it went into MTP mode instead?), or Windows decided not to enable the Mass Storage component because it couldn't find drivers for something else.
Proper USB Mass Storage never requires a driver under any OS since Windows 98SE.

efarley said:
Hello I just got the Infuse from AT&T and while I am liking the phone there are 2 major issues I am having and 1 minor one that I can not seem to find a fix for.
First when I try to use GPS the phone can see 11 satilites but it refuses to use any of them and will not allow me to use the navigator or any other GPS tools. I have installed GPS Test and GPS Status and both apps show the same thing 11 satilites visible, 0 in use.
Next when I connect the Infuse to my PC (Windows 7 64 bit) and start up the Mass Storage thing but my computer never sees the device. I do not have the pop up to view files and when when I go into my computer no new drives or devices are listed.
Lastly I keep setting a live wallpaper as my wallpaper but every few hours it resets back to the factory original background. How can I get the wallpaper to stop resetting?
I like this phone but these are pretty major issues that will force me to return this device if they can not be resolved...
Click to expand...
Click to collapse
GPS: Root your phone and use fasterfix. My GPS locks on in seconds.
Mass Storage: I have no idea, mine works fine. I have W7 64bit too.
Maybe you got a lemon...because I would definitely say this is not representative of how nice a phone this one is.

I had the live wallpaper issue when I first got my phone. Turns out you have to move the live wallpapers from the sdcard to the phone to get them to stick.
From XDA App on Infused v2.1.0 OCed to 1.6 GHz

Don't really know where to start.

I'll try and make this short. Phone charges fine on comp. or charger. Phone works some what fine. Bluetooth seems to be getting quieter and quieter, but thats not the main issue. WMDC isnt working. I uninstalled it and restarted, I downloaded a newer version, I even tried about 5 cables and still the computer isnt even seeing any device what so ever. I was going to task 29 and reflash but now I'm affraid if the phones not even being recognized. Is there some setting or something that happened to of gotten changed that block my phone other than the obvious -virus protection.
Using windows 7. Any help would be appreciated. Thank you.

Try a different usb port. I have had issues where the port I normally use for charging/syncing refuses to recognize my phone. I just use a different port and everything works fine. Even the first port starts working again. Windows 7 does seem to reinstall drivers again when I use switch ports, so patience is required.

Tried many different ports. Can't do a hard reset because : 1- I have some info and text that needs to be sync'd and : 2 my end button doesn't work anymore. Actually it was sticking so I kinda disconnected it. I would try to do a reflash from a SD card but like I said, I have stuff that I need sync'd and I'm not really sure if the phone just isnt going bad or software. I guess either way it wouldn't matter. Would like to learn how to sync with wifi.

I believe there is a wifi-sync method/program, but am not aware of the specifics. You could save your information to your sd card and simply use a usb reader to transfer the information that way. Or you can use the blutooth explorer on the phone to transfer to another blutooth device. Or I believe Google has a sync service so you can sync you information to your computers anytime and anywhere.
You can remap the "end" function to another key.
Your phone's usb port could have a cracked connection as mine disconnects while synced if I move the phone too much.

WMDC does not recognize the Mobile Device "MSW Vista and Later OS"
Try this procedure(s);
Settings, All Settings, Connections, USB Connections, clear the "Fast File Transfer" check mark under the Active Sync option. Restart the device and before connecting to the PC Double check to see if the the fast file transfer is still clear. then go ahead and try to see if your PC sees your device. Good Luck.
"ALEXANDER OF PERSIA"

[SOLVED]TF700 Sync issues/computer reporting storage as full

I develop mobile applications using Adobe Flash/AIR for Mobile. Since the 4.2 update, I have been experiencing increasing difficulties synching my Infinity to any computer. When I launched Asus Sync, my Infinity would tend to disconnect after a few minutes. It would often disconnect while publishing directly to the device from the Flash IDE, wasting a lot of time.
The connection problems have gotten steadily worse. Today I have found that I am completely unable to publish applications from my work computer to my Infinity, either from Flash or from Asus Sync. Both report slightly differently worded errors saying that publishing/installation was unsuccessful and the device storage may be full. The tablet will never connect to Asus Sync on my computer unless I enable USB tethering, and even then will tend to drop the connection after a minute or two. However, that might be a problem with my workstation, as I can connect to Asus Sync (but still not install apps) from another computer at work. I can successfully publish AIR 3.5 apps from my coworker's computer but AIR 3.7 apps always give the error.
I have 10 gigabytes of internal storage left, so it's certainly not full. I can access the Infinity as an MTP device through Windows Explorer and I can transfer files onto it from there. I have USB debugging and installation of non-market apps enabled. I tried cold-booting the tablet but that didn't change anything.
Some help would be greatly appreciated. We are supposed to launch an app in the next few days and I suddenly can't test it from my computer.

OP solved issue. Was an Adobe Air issue.
MD