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I had the Check Mark under the "H+" icon like a lot of other veteran AT&T users here. I had no data service due to an incorrect APN. I bought the Inspire off-contract at a Corp store & put in my SIM from my Captivate. I called Premier Support and this was what I was told:
"The Inspire uses the 4G network and your IMEI isn't provisioned on our network. We can register your IMEI to use our network but you'll have to select a new data plan. If you choose to enter an APN manually, when our system audits the network, your IMEI will show as a "non-qualifying" device and you'll immediately be placed in the 4G 250MB data plan. I can put in a ticket stating that you request your IMEI be allowed to use our 4G network on an unlimited basis, but there's no guarantee that it will be approved. If it is not approved, you will have the option to remain on the 3G unlimited plan with your 3g-only device or 'upgrade' to a 4G plan with your Inspire. You will be contacted with our decision."
There apparently is no option to use the Inspire solely on the 3G unlimited network. To guarantee that I only use the 3G network, I'll have to go back to a 3G-only device - IE my Captivate.
I will wait to see what they come up with but my fall-back will be to return the Inspire and pay the $35 restocking fee & pursue my options with a class-action lawsuit.
This is going to have me cancelling the 5 lines I have with AT&T and switch to Verizon. Even if I can't get unlimited data with Verizon and it ultimately costs me more, I'd switch just to spite AT&T and deny them of my monthly $289. This is COMPLETE BS on AT&T's part!
EDIT: I forgot to mention that between Sunday and Tuesday morning, my Inspire used over 500MB on AT&T's network with all the Google & HTCSense.com syncronization! This is in ADDITION to the data I transferred over my 802.11n network at home! They have geared these devices to absolutely SUCK data down their pipes with their bloatware. I totally feel an anti-trust/consumer fraud lawsuit in the making!
I would suggest trying to call them back. I switched from a captivate to the Inspire and had the same issues with data. Called their support and told them to keep my unlimited data and 5 minutes later they had me all squared away unlimited 4g data and all, I think you talked to a ****ty rep is all.
Yeah I stayed on the $30 unlimited plan no problem. They told me they switched it to 4G and it would still be the same price and unlimited.
gtg465x said:
Yeah I stayed on the $30 unlimited plan no problem. They told me they switched it to 4G and it would still be the same price and unlimited.
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Click to collapse
glad to see your using an inspire GTG
Same here. Bought the phone at Costco. Put my Captivate SIM in and no go. Went to my local corp store and the guy told me I had to change my data plan since the Unlimited plan would not work based on a Memo the store received last Friday.
After I argued a bit I told him to switch me to the 2GB plan. He then noticed in the computer that I could stay on the unlimited plan and be on the 4G network.
I would call back ATT and demand you stay on the unlimited plan that you have been grandfathered into or you will cancel and leave. They don't want to lose a account that spends that much monthly.
I really hope you guys are right. I've been with AT&Greed for over 4 years now. I will try tomorrow at the Corp store where I bought it and update on here tomorrow night.
I want to make sure you all understand I'm not trying to steer anyone away from the Inspire. In fact, I actually forgot how much I liked having an HTC phone (had the 8125, 8525, and Fuze previously). Sense has been the $hit since I loaded the WinMo 6.5 ROMs! I liked the Android experience on my Captivate (minus TouchWiz) but really like what HTC has done with Sense on the Inspire. My quibble isn't with HTC, but with AT&Greed on their data plans.
I'll update tomorrow.
You have to have a "4g" sim card placed into your inspire. There is no reason for them not to let you you keep your unlimeted data. Its a different soc code for the data as well. The idiot Rep who you talked to on the phone is the single reason why att has a bad name. Im actually an att store manager and have had att years before I started with the company. Go back to the store you bought your inspire from and tell them to register your imei to the account and to give you a "4g" sim card. The system we use will make them switch the data plan as well but don't worry... you don't have to give up your unlimited. If you have any questions ill try to stay posted to this thread to help anyone out.
PS. 4g sim cards are cross compatible with 3g phones so if you ever switch back to your old phone you can use the new sim
Sent from my Inspire 4G using XDA App
This should be noted
Regardless of my outcome with AT&T tomorrow, this is VERY important:
"I forgot to mention that between Sunday and Tuesday morning, my Inspire used over 500MB on AT&T's network with all the Google & HTCSense.com syncronization! This is in ADDITION to the data I transferred over my 802.11n network at home! They have geared these devices to absolutely SUCK data down their pipes with their bloatware."
Even if AT&T "allows" me "unlimited" access to their network, there are obviously programs that use their network regardless of our connection to Wi-Fi networks. Therefore, a user that isn't grandfathered into an unlimited data plan will unwittingly use data on their network even if connected via Wi-Fi. If AT&T is FORCING certain programs to use thier data network, even when connected via Wi-Fi, then it needs to be clear which programs are doing so and give the end user the ability to disable those programs. If they do not, they are guilty of a "bait and switch" scheme that is clearly outlawed by current legislation.
mgarciamma said:
You have to have a "4g" sim card placed into your inspire. There is no reason for them not to let you you keep your unlimeted data. Its a different soc code for the data as well. The idiot Rep who you talked to on the phone is the single reason why att has a bad name. Im actually an att store manager and have had att years before I started with the company. Go back to the store you bought your inspire from and tell them to register your imei to the account and to give you a "4g" sim card. The system we use will make them switch the data plan as well but don't worry... you don't have to give up your unlimited. If you have any questions ill try to stay posted to this thread to help anyone out.
PS. 4g sim cards are cross compatible with 3g phones so if you ever switch back to your old phone you can use the new sim
Sent from my Inspire 4G using XDA App
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Well being as I work for AT&T also, I have to say for a store manager you are not fully up to speed with all this.
Yes you need to have the SOC code for the PDA data plan switched to a 4g code, and yes you can keep unlimited. But you do NOT need a 4g sim card. Those new sims we got in with the new sku are only needed for LTE devices. All the non LTE 4G phones just need a regular 3G sim. The only thing different is the 4G SOC code for the Data plan.
Being as you are ripping the CS rep for mis information, you need to look in the mirror dude cause you're doing the same thing.
chocodough said:
Well being as I work for AT&T also, I have to say for a store manager you are not fully up to speed with all this.
Yes you need to have the SOC code for the PDA data plan switched to a 4g code, and yes you can keep unlimited. But you do NOT need a 4g sim card. Those new sims we got in with the new sku are only needed for LTE devices. All the non LTE 4G phones just need a regular 3G sim. The only thing different is the 4G SOC code for the Data plan.
Being as you are ripping the CS rep for mis information, you need to look in the mirror dude cause you're doing the same thing.
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Click to collapse
You would be correct.
I say root, unlock, flash custom Rom which is already possible and stick it to att! I seriously can't complain because ATT has always been good to me, been with them since late 2004.
I had a Google Nexus One and used my upgrade for the Inspire. The ATT employee used my SIM card and just inserted my SIM into the inspire and I was able to keep my old iPhone Unlimited plan with no issue at all.
i upgraded my phone myself at my job. i made sure i had unlimited.
I've had unlimited data for 5 years now. I was able to keep mine with the upgrade to the inspire, but it required a long, long phone call to AT&T CS to keep it. The sales guy couldn't get their PC to let me keep unlimited without making special provisions w/ CS for some reason. Got to keep it, though.
I purchased mine from Best Buy and the CS reps called At&t and took care if every thing for me. I am also using the same sin from my Captivate. They also were doing the same for the guy next to me.
Sent from my Desire HD using XDA App
Well I hate to say, but most CS reps at AT&T are clueless. Not all, there are some that know their stuff, but most are not very good.
Basically here is how it works if you already have the unlimited plan.
When we go to change from say a BB to an iPhone, or iPhone to PDA, or 4G PDA....etc....we go in and remove the current data plan, and just select the other one we need to put on there. If you already have say unlimited data on an iPhone, being as it's already on there, when we go to put on the 4G unlimited, it will list it and we select it no problem. If you don't already have unlimited it will not be a choice for us to select.
It's as simple as that. It's not rocket science. I am really sorry there are people who are dealing with reps who have no idea what they are doing. It's a pretty simple process to get things switched over.
chocodough said:
Well being as I work for AT&T also, I have to say for a store manager you are not fully up to speed with all this.
Yes you need to have the SOC code for the PDA data plan switched to a 4g code, and yes you can keep unlimited. But you do NOT need a 4g sim card. Those new sims we got in with the new sku are only needed for LTE devices. All the non LTE 4G phones just need a regular 3G sim. The only thing different is the 4G SOC code for the Data plan.
Being as you are ripping the CS rep for mis information, you need to look in the mirror dude cause you're doing the same thing.
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Click to collapse
Thanks for correcting me..... but try using that 3g sim card when lte rolls around. I retract my previous statement about "needing" a 4g sim card but any att store will put one in for free. And it sounds like someone is a cs Rep?
And far as looking in the mirror... I do it every morning with a big smile! Knowing that att has paid for my house, my two vehicles, and all other necessities, I'm obviously doing something right.
Sent from my Desire HD using XDA App
mgarciamma said:
Thanks for correcting me..... but try using that 3g sim card when lte rolls around. I retract my previous statement about "needing" a 4g sim card but any att store will put one in for free. And it sounds like someone is a cs Rep?
And far as looking in the mirror... I do it every morning with a big smile! Knowing that att has paid for my house, my two vehicles, and all other necessities, I'm obviously doing something right.
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Click to collapse
Hehe sorry, I come across too strong sometimes.
No I am not a CS rep. I work in a COR store as well.
my unlimited data plan was removed as well. even after i specifically asked if i was able to keep it, and if not i would not upgrade. ended up spending time on the phone with customer service...and they said they had to put in a case to reinstate the unlimited data plan. i was quoted 9 days before a resolution...wtf???
man, i must have gotten one of the lucky guys in a corp store that really knew his stuff. he had made the captivate->inspire jump as well and fully understood why i was doing it. i kept my same sim that i've had since my iphone 3g and kept the same unlimited data plan. he actually told me that he recommended i keep it rather than switching to the 2gb plan because once i switch from it, there is no going back. he had my inspire up and running in no time at all and i still have my unlimited iphone account grandfathered in.
Been using my iPhone4 sim (with adaptor) on my Inspire 4G since launch day. No problems at all, everything works fine. I'm on the grandfathered unlimited data plan for iPhone.
So just this morning, I get a text message from AT&T...
"AT&T Free Msg: Did you know that an eligible data plan is required for your 4G Smartphone? Pls call 611 to select a plan and establish your data connection today."
Anyone else get this?
This is not related to the tethering warning msg's that some have been getting (I don't tether). Wonder if it's "safe" to keep using my iPhone sim?
aimfire72 said:
Been using my iPhone4 sim (with adaptor) on my Inspire 4G since launch day. No problems at all, everything works fine. I'm on the grandfathered unlimited data plan for iPhone.
So just this morning, I get a text message from AT&T...
"AT&T Free Msg: Did you know that an eligible data plan is required for your 4G Smartphone? Pls call 611 to select a plan and establish your data connection today."
Anyone else get this?
This is not related to the tethering warning msg's that some have been getting (I don't tether). Wonder if it's "safe" to keep using my iPhone sim?
Click to expand...
Click to collapse
Why not just call them up and have them put you on the proper 4G unlimited plan? I had the iphone with the grandfathered unlimited data plan and they initially had no clue what to do. I kept calling back till I found the right person to do it without losing the unl data plan. Just make sure you stress it enough to them that you don't want to lose the 30 dollar unl data.
Here is what you do .. I did the same thing:
1. Head back to an AT&T Local Store
2. Let them know you had iPhone 4 and moved over to Inspire 4G
3. Obtain replacement SIM card for 4G phone (no cost to you)
4. Have them check your Data Plan .. WITH NO CHANGES
I was iPhone 4 until getting the Inspire 4G .. also on the iPhone Unlimited Data .. when I obtained my Inspire 4G (from an AT&T Store) .. they replaced my SIM and changed my Data Plan to Unlimited SmartPhone Personal .. this is the grandfathered version of the iPhone Unlimited .. no difference in cost, NOTHING ELSE CHANGES.
When I changed over to the Inspire, they changed my plan over as well. I mentioned that I would still be going back and forth between my iP4 and the I4G. She told me that I would lose the visual voicemall, but I still kept my IP4 sim card. I just use an adapter to swap between the 2 phones.
aimfire72 said:
Been using my iPhone4 sim (with adaptor) on my Inspire 4G since launch day. No problems at all, everything works fine. I'm on the grandfathered unlimited data plan for iPhone.
So just this morning, I get a text message from AT&T...
"AT&T Free Msg: Did you know that an eligible data plan is required for your 4G Smartphone? Pls call 611 to select a plan and establish your data connection today."
Anyone else get this?
This is not related to the tethering warning msg's that some have been getting (I don't tether). Wonder if it's "safe" to keep using my iPhone sim?
Click to expand...
Click to collapse
I got the same text message and an email. I called ATT and the rep told me I already have the best plan available for my phone (grandfathered unlimited) so no need to change anything. I made sure to ask if I needed a 4G plan for my new 4G phone and the rep said no, the unlimited plan that I have on my account is all I'll need... those messages are just automated messages that are triggered when a new phone is detected on your account. Hopefully the rep knew what they were talking about which is unfortunately hit and miss sometimes
Same here, I just ignore that txt..Keep on.. Every thing is fine....
iPhone 4 to Inspire sim
I got the same message and called 611, they kept me grandfathered in with $30 unlimited plan instead of the 2gig or 4 gig inspire plans. If you don't call they will start emailing you and sending more texts. No big deal though.
It's been 3 weeks and I was still getting these texts regularly so I went ahead and flashed a close to stock inspire rom (di11igaf) and took my phone into the AT&T store to figure it out. I explained my situation and they said my old iPhone was still on my account so they needed to update to my Inspire. They asked to see my phone and they pulled the IMEI off of it and entered it into the system, moved me from an iPhone unlimited to a 4G unlimited plan, and said I'm good to go. They talked like the text messages would have never ended unless I actually came in and got it changed over. I would recommend doing this while they still have an option to change you over to an unlimited 4G plan.
I had no issues at all but I went to a corporate store and did a upgrade so I ran into no issues. Just call em and get a proper sim. Your standard 3g sim is all you need. The new smaller 4g cards are for LTE devices.
Sent from my Desire HD using XDA App
We are on the grandfathered unlimited plan. Mother-in-law is on our plan and she had an iPhone. Bought the Motorola Bravo and had to change to another unlimited data plan (just a cosmetic thing in their system). Se decided she did not like the Bravo and we put her back on the unlimited iPhone plan.
All of this was done IN STORE. Just go and they can take care of it and still keep you on the unlimited plan.
I got the same mail, but in my case they said I have the $15 unlimited dumb phone plan. Well I have had that plan on my Tilt, TP2 and now my Inspire. All are smartphones- right?
Well the csr said that was too confusing for him and he was going to leave my plan the way it is. No more pesky mails or msgs.
Sent from my CM7 Inspire 4G with that special XDA app.
ButtonBoy said:
I got the same mail, but in my case they said I have the $15 unlimited dumb phone plan. Well I have had that plan on my Tilt, TP2 and now my Inspire. All are smartphones- right?
Well the csr said that was too confusing for him and he was going to leave my plan the way it is. No more pesky mails or msgs.
Sent from my CM7 Inspire 4G with that special XDA app.
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Click to collapse
you are one of the EXTREMELY lucky few that are still on that plan. Fight to keep it as long as possible haha. I have heard of wayyy too many cases of ATT simply canceling that plan and moving those people to a new capped plan.
The way I did it was always be vocal about the only reason I still pay then a bit over $100/mo is my old school and actually unlimited data and I never previously signed a contract or got a discount on my 6 previous phones including 4 HTC devices. Wow it capitalizes HTC for me. Anyway, the inspire came out and my girl bought one and had me do the xda treatment on it. It took me about a month of playing with it to figure out I could get it for $50 on a two year and I spent some minutes explaining to the nice lady at 611 that the internet upgrade was trying to force me into a nasty new data plan that isn't from 2003. She called her supervisor and he said pick data pro and they'd change it back to smartphone personal unlimited instead of my old pda unlimited. I made both of them stay on the phone while the upgrade went through and immediately change my data back before I checked it in my online account management crap. I made them look at it again when the new "4g" sim and inspire showed up during a mutually understood and recorded phone conversation. I still have unlimited data and I've been tethering while out of town and during Comcast outages for almost 8 years now. ATT beats the crap out of every carrier in my area. VZW has crazy coverage with slow evdo rev. A because they bought Alltel (they started here) but I get 3-5.5 mbps just on the device and up to 7ish down while tethering. One of the finer points of Arkansas is that the number of bandwidth-chewing geeks on the ground is quite low in comparison to the genpop so I have bandwidth to burn.
I'm finally getting decent at typing on a phone that isn't an HTC qwerty spider. The desire z's keyboard buttons are too small and close together for my thumbs and I bite my fingernails so I can't use those and the extra 256mb of RAM doesn't hurt.
Sent from my Desire HD using XDA Premium App
buddy17 said:
you are one of the EXTREMELY lucky few that are still on that plan. Fight to keep it as long as possible haha. I have heard of wayyy too many cases of ATT simply canceling that plan and moving those people to a new capped plan.
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Click to collapse
I am very specific in asking them- "are you changing the terms of my agreement? "
If they ever answered YES I could walk away with no ETF...
Sent from my CM7 Inspire 4G with that special XDA app.
Hey I am in this same boat
Hey I am in this same boat, I swapped from old iphone 3g unlimited and put my sim into the inspire 4g.
Now I have just been ignoring these texts, is there any reason I should not be? Why did you guys change, is there like a speed difference or something?
jigglywiggly said:
Hey I am in this same boat, I swapped from old iphone 3g unlimited and put my sim into the inspire 4g.
Now I have just been ignoring these texts, is there any reason I should not be? Why did you guys change, is there like a speed difference or something?
Click to expand...
Click to collapse
There can be, all it is is a coding difference in AT&T's system. If you call them you will not lose unlimited data.
Sent from my GT-I9100 using xda premium
id10terrordfw said:
There can be, all it is is a coding difference in AT&T's system. If you call them you will not lose unlimited data.
Sent from my GT-I9100 using xda premium
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Yep, did this a couple of months ago. It's just how the provision data (iphone, or smartphone).
This should also be done if coming from a non-HSPA+ compatible phone (that's not an iPhone). Again, you won't lose unlimited data. Just make it clear you want nothing done to your plan that will cause you to lose unlimited data.
Sent from my HTC Inspire 4G using Tapatalk
Guys.. I work at an AT&T store.. and most of what is said above is nonsense (no offense). You CAN currently get the 4G unlimited data plan if you have the pre-existing $30 unlimited plan.. It is the same cost, but you get the faster speeds. You DO need to change to that plan to get the faster speeds.. and it does make a change to your agreement (you will have a different unlimited data plan). Walking away if you ask if it makes a change when you are there to make a change? does that make sense to ANYONE?
Also, no need to be "vocal" about how you want to keep your unlimited data... Just stating it once politely is enough.. It is just frustrating when people on here give instructions which basically say to treat the ATT employee in a manner less than professional. Trust me, we get yelled enough for "no reason" every day... People do not understand how something works, then blame the ATT employee. Most of us are at the stores to help you, and want to do so if you can treat us with atleast a little respect. Also, SIM cards are NOT just "free" for everyone... Unless you talked to customer service first and they are crediting your account for a free one, SIM cards cost $15 or $25 depending on your location. The cost is not the fault of the employee at the store.
Also, a warning... It looks like the grandfathered unlimited plans will be going away sooner than later... As an employee, I will loose my unlimited data if I go over 4gb in one month, or if I change devices (I might put off getting the HTC Vivid for now because of this).. I will have to pick a 2gb or 4gb plan accordingly (depending on what I want to pay, as I don;t get free service). Anyways, Have a happy holiday season everyone..
^^ I've also heard of customers w/"unlimited" data getting admonished for exceeding 5 GBs in a month, and getting threatened w/throttling for a subsequent "offense". And continued excessive use would result in being moved to a capped plan.
I received an email saying that i need to get a 4g/hspa+ plan and looked online at my account, which shows the limited data plans as the 4g/hspa+ and unlimited isn't compatible. It also said i need to upgrade to a 4g/hspa+ sim card, but i am using a iphone 4 micro sim with the adapter to regular sim. My question is, has anyone else got this email and are people getting the 4g/hspa+ speeds without the limited plans? I hope this is just a gimmick to get people to jump plans but i am not going to be a happy camper if this is true, which this so called 4g/hspa+ is only 3g at the end of the day.
Call a rep I had to change from blackberry to 4G and still have unlimited data just call into customer service, they will have to get a manager to verify, and the new sim should come with the phone .
I'm currently on the smartphone unlimited data plan and came from the iphone 4 unlimited plan. The problem is if you look at your account there saying that unlimited plans aren't hspa+ compatible. I did use the sim card the came with my phone, which was just a 3g sim card and then i went back to my micro sim because i like being able to switch phones when i want too. I also went up to the store and the rep told me i need a 4g sim card then went to another store and they told me there is no difference in the sim card. This hole 4g/hspa+ crap is so confusing and miss leading. I love my inspire 4g but att is making my experience and living hell.
onthezone said:
I'm currently on the smartphone unlimited data plan and came from the iphone 4 unlimited plan. The problem is if you look at your account there saying that unlimited plans aren't hspa+ compatible. I did use the sim card the came with my phone, which was just a 3g sim card and then i went back to my micro sim because i like being able to switch phones when i want too. I also went up to the store and the rep told me i need a 4g sim card then went to another store and they told me there is no difference in the sim card. This hole 4g/hspa+ crap is so confusing and miss leading. I love my inspire 4g but att is making my experience and living hell.
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Click to collapse
The 4G sim card is for lte they are just trying to make a buck. The hspa+ is 3G+ essentially. If you have unlimited data then your fine. As far as I am aware there is no unlimited 4G data plan because its still running off 3G, the only difference in data plans right now besides the tiered options is blackberry data, pda data, and smartphone data.
If you are worried about it, call customer service and have them switch your plan and make sure you keep unlimited. If they say you can't, hang up and call back until you get some one who will.
Thats what i thought about the sim card but i guess i have to wait to see if i get hspa+ with my phone with the unlimited smartphone plan, as there is no 4g/hspa+ unlimited plan only 2gb and 200mb plans. Not going to downgrade for just faster speeds.
Take mudknot's advice and call AT&T customer care. Tell them you are grandfathered into unlimited data and you want to migrate that feature over to the 4G data plan. You won't see an option for unlimited 4G data on the website because AT&T wants as many users as possible on the new tiered data plans.
Sent from my TPC Rom/Buzz Kernel-powered Inspire 4G using the XDA Premium App.
dyne2199 said:
Take mudknot's advice and call AT&T customer care. Tell them you are grandfathered into unlimited data and you want to migrate that feature over to the 4G data plan. You won't see an option for unlimited 4G data on the website because AT&T wants as many users as possible on the new tiered data plans.
Sent from my TPC Rom/Buzz Kernel-powered Inspire 4G using the XDA Premium App.
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Click to collapse
So there is a 4g unlimited? been a long day for me sorry. If so I'll call tomorrow.
Sent from my Inspire 4G using XDA Premium App
Yes there is a 4g unlimited plan, only for existing unlimited customers. It only will show up online as unlimited smartphone data. The sim card only is for lte which in not the inspire.
Sent from my HTC Inspire w/XDA app
I think the problem is the difference between the iPhone data plan (which utilises visual voicemail) and the android one. Just do what these guys say and call customer assistance and ask them to migrate your unlimited data into an android-capable plan, and they should do so without a hitch.
cookw24 said:
I think the problem is the difference between the iPhone data plan (which utilises visual voicemail) and the android one. Just do what these guys say and call customer assistance and ask them to migrate your unlimited data into an android-capable plan, and they should do so without a hitch.
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Click to collapse
I do have the smartphone unlimited plan but was making sure there wasn't if there was a 4g unlimited plan now.
Sent from my Inspire 4G using XDA Premium App
So are we ok on the "smartphone personal" unlimited plan then? They tried to get me to switch too. I was like Hell no lol.
Sent from my Desire HD using XDA App
when i ordered my phone online I had to sign up for the new 2gb data plan.. I used to have the 5gb unlimited plan.. but he computer wouldnt let me leave things be. I know if i wouldve went to best buy i wouldve been able to keep the old plan.. I may call customer support. to see if they can fix it back
they took off my unlimited plan when i switched from my 3gs. but i really dont care, since wifi is where its at. its the only true 4g. (joking btw)
mudknot2005 said:
The 4G sim card is for lte they are just trying to make a buck. The hspa+ is 3G+ essentially. If you have unlimited data then your fine. As far as I am aware there is no unlimited 4G data plan because its still running off 3G, the only difference in data plans right now besides the tiered options is blackberry data, pda data, and smartphone data.
If you are worried about it, call customer service and have them switch your plan and make sure you keep unlimited. If they say you can't, hang up and call back until you get some one who will.
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Click to collapse
Yup, Correct and I agree...
I have 5 line family plan ALL with the unlimited data grandfathered plan.
I have an Inspire 4G with the unlimited data +4G. Even if you have it added to your account, your account will still say the same thing (unlimited), but you will get 4G unlimited as well.
My mother got and Infuse yesterday and i was over at her house playing with it with my sim in. after i was done i took my sim out and put it back in my fuze (shudder). this morning just as i was leaving the house for the day i got a text message from AT&T telling me that "An eligible data plan is required for your 4g Smartphone. We have added an appropriate data plan. Learn more at att.com/smartphoneplans."
so i disabled data and when i went into my acct on the web when i got home, sure enough the only data feature options i could choose were the new tiered data plans. i had to put my sim in my old ooooooold tmobile MDA for an hour or so until it updated the imei and then i could go back and choose the unlimited data option.
is this normal? if i upgrade to an infuse will that cancel my grandfather'd status? has anyone else grandfather'd updated and kept their data plan? if so how? and if i upgrade through best buy or amazon at the discounted price will i be allowed to keep it or do i have to go to an att store and pay the full upgrade price?
This has happened to a few people on the forums (lost the unlimited when it switched them to 4g) but it shouldn't. Call 611 or go into a store and they can fix it for you. You can have unlimited 4g with you grandfathered plan its just apparently sometimes putting people back to the 2gb.
I was able to keep my unlimited..
sent from Infuse but miss my captivate on cont. 5.5.... One day this can be as good...
They make it a hassle, but you can keep your unlimited data.
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
I got the Inuse at Best Buy and they let me keep my unlimited data without any issues. Before that I had bought the Atrix at Best Buy and had no problems either. The rep just said he was going to switch me to unlimited 4G cause the 4G plan is a bit different.
thanks all of you
the issue that occured is that our at&t systems have different classification data plans.
ie: one for blackberries, one for general smartphones (android/palm/symbian/winmo ect), iphone, and hspa+ devices. the fuse is a general classification smartphone so the message was saying that when you put your sim card in the infuse as it is a hspa+ phone, your data might not work correctly, hence the text message to change your data plan. if you go into a cor store, any rep should be able to continue your grandfathered unlimited status.
No issues here, I still have my unlimited plan...
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
If they try to do that, call customer care, let them know you have grandfathered unlimited data, they will file a case to change it back. They "accidentally" did that when they provisioned our sim cards for 4g when my wife and I got our Inspire's...
Hell yeah if they remove it I woukd transfer my four family plan to Sprint, now sprint has the same customer service as verizon up date according to recent survey.
Sent from my SAMSUNG Infuse
When you call ATT tell them it's called SmartPhone Personal.
Tell them you want to keep the unlimoted plan. Some reps may say you can't but you Can. Dont ttake no for an answer.
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
I'm a Rep with att. Just shoot to a store and do it. We are MORE than happy to switch you to the unlimited HSPA+ PLAN because its more commission for us. I switch it all the time!
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
Ok so i duno if im getting the rite plan now. Looked online and im getting Smart unlimited..$30 .. But under that u can choose something with 4g.. Also when i click on smart unlimited this windows pops up. Whats "gold list"
It was no hassle keeping my unlimited plan. She asked and I said I wanted to keep it. Done deal.
Sent from my SAMSUNG-SGH-I997 using XDA App
bullet358 said:
I'm a Rep with att. Just shoot to a store and do it. We are MORE than happy to switch you to the unlimited HSPA+ PLAN because its more commission for us. I switch it all the time!
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
Click to expand...
Click to collapse
It still possible to get an unlimited plan even if you weren't grandfather by iphone or something? I only had the option for 200mb for $15 or the 2gb for $25 and no option for unlimited.
bullet358 said:
I'm a Rep with att. Just shoot to a store and do it. We are MORE than happy to switch you to the unlimited HSPA+ PLAN because its more commission for us. I switch it all the time!
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
Click to expand...
Click to collapse
ok, i have a question for you, i'm planing on getting an infuse on upgrade, selling that and getting a gs2. if i go back to the $30 unlimited plan when i upgrade after getting the gs2 would i be able to switch back to the cheaper unrecognized imei data plan that i'm on now?
if YOU don't choose to change to another plan, you stay grandfathered. I am still unlimited. If you choose to go to another plan because its cheaper and later decide to use tons of data, you cant go back. If your plan was automatically changed, let CS know. they have the ability to override and re-authorize unlimited.
If they switch me to the H+ unlimited from regular old unlimited will I be able to still use my sim in my HD2? Thanks!
Also has anyone bought from Amazon. How did you go about keeping your unlimited? Just sign up for one of the available plans and then call and have it switched back?
Grandafthered plan
I have grandfathered $30 real unlimited on infuse - only thing changed is 4G addition to it. I understand that they need to classify plans somehow but i do not believe that 4G changes anything related to connection speed. I live in Portland,OR area and eventhough ATT coverage is good localy there are still no real 4G speeds. I tried Inspire, Atrix and now Infuse and none of them went over 2.5Mbps download and 0.5Mbps upload -EVER.
All their bogus stories about 4G cards and 4G dataplans are fairytales --- GSM phone needs provisioned (active) SIM Card of any type, proper APN setup, and reciever able to decode given 3G /4G frequency bands. With such combination you can connect to any GSM network (provided roaming is enabled too). So you can switch SIM cards from phone to phone regardless of data plan in their system.
I was landing on PDX airport in 2009 from Frankfurt, had my N95 with Vodafone prepaid SIM in it and as soon as I turned it on, it autoconfigured and locked to Tmobile 3G network as I still had some money on it to use data and calls. I was also using one ATT SIM card with same data plan (switching to and from ) Iphone3Gs, HTC Touch Pro2, Nokia N97 and unlocked Motorola Defy. Never had single issue...
On the other hand, after being AT&T, Cingular, at&t customer for 10+ years, I am starting to wonder is their service generally worth the money I pay every month.
My bill is for 4 phones;
unlimited family text,
1400min,
real unlimited data plan for Infuse,
real unlimited data plan for Iphone,
2 unlimited data for non smartphones for kids ($10 each)
Total: ~$220 every month....
I was recently looking into Virgin Mobile plans and they give $40 unlimited calls, messages and data. For $25 you get unlimited calls, messages and 20 megs of data (for kids...and my kids use barely any data)
Now that would cut my phone bill about ~$100/month ($1200/year)
Problem is that my dear wife would let go of the Iphone only from her dead cold hands...and she is using it like it is Apache server ~ 10Gig/month
I know I am going off topic but regardless grandfathered or not, my data plan on ATT costs only $10 less then all unlimited package on Virgin mobile.
I am aware that they do not have fancy phones as ATT but honestly ATT does not have a near selection of good phones as Verizon or T-mobile...and lesser data speeds too.
Now I wanted some opinions on my thoughts to switch carriers (and just to let you know I never used anything but GSM since i got my first cell phone in 1993 in Hamburg Germany where I am originally from)
First off, I'm a T-mobile USA customer. I just bought the T-mobile Sensation 4g. This is my upgrade from the T-mobile HD2 (3G phone) which I still have.
I get decent 3G internet connectivity on the HD2 but no internet connectivity at all on the Sensation 4G (not even the slower EDGE data speeds). The 4g icon shows on the Sensation but I cannot connect to anything requires internet connectivity. I can only make phone calls. I checked all the data settings on the phone and everything looks to be in order. The mobile network is connected, the network mode is gsm/wcdma auto, the network operator is t-mobile, the apn is epc.tmobile.com, and the "enable always-on mobile data" box is checked.
Can anyone help / advise me on this? I'm not sure if it's a sim card or data plan issue. I searched the threads but did not find an answer.
If I were you I would take it back to t mobile and get a new one
Sent from my HTC Sensation 4G using Tapatalk
I didn't buy it from t-mobile (but from a private seller). I put another person's t-mobile sim card in the phone and it connected to the internet and accessed websites immediately. This is why I'm thinking it's either my sim card or my data plan (it's definitely not the phone). Again, my sim card in my HD2 (3G phone) gets internet connection just fine. I don't want to upgrade the data plan if I don't have to. I'm grandfathered into my current plan with unlimited text and web for $59.99 (no contract). I don't trust customer service (they will say anything to get you to switch to a higher priced plan and a 2-year contract - they're calling me almost everyday now to try to switch me to a contract plan - I won't even answer the phone when I see the number). I'd rather for someone who knows what's going on to tell me the truth rather than t-mobile customer service lying to me just to get me to spend more money (lol).
check your HD2's APN settings
write them down and change your APN settings on yr sensation
apn settings are the same on both devices (epc.tmobile.com). Thanks.
What data plan are you using? When I switched from a BlackBerry to an Android device I had to call tmo and get on the right data plan.
Sent from my HTC Sensation 4G using xda premium
I got the smartphone unlimited web data plan. It came bundled with my even more plus phone plan. I was using it with my HD2 and got decent 3G speeds no problem. Is it possible that because the HD2 is officially a windows mobile phone that my data plan may not be "android compatible"? Note that I was running android on my HD2 and getting data just fine without having to do anything.
curgervending said:
I got the smartphone unlimited web data plan. It came bundled with my even more plus phone plan. I was using it with my HD2 and got decent 3G speeds no problem. Is it possible that because the HD2 is officially a windows mobile phone that my data plan may not be "android compatible"? Note that I was running android on my HD2 and getting data just fine without having to do anything.
Click to expand...
Click to collapse
That might be the problem, I think all android phones need the "android data"
Sent from my HTC Sensation 4G using xda premium
You need to change your data plan. Call customer care and tell then you now have an android phone. They can adjust your plan accordingly and without a change in cost.
I had this same problem when I picked up mine. It's an easy fix.
Sent from my HTC Sensation 4G using XDA App
ok. looks like i gotta call t-mobile. they scare me. they called me last week, said my plan was no longer available, my service would be disrupted and then tried to switch me over to a contract plan (not asking me if i want to switch but telling me i'm "eligible" for another plan and actually tried to just switch me right over the phone - i hung up the phone). That's crazy. They've been calling me practically everyday since (automated call - once you answer, they put on a live customer service rep). I don't plan to switch. So I'm gonna call them and try to get my connectivity issue sorted out and hoping they don't start badgering me to switch plans. I think they just want to get me out of my "cheap" plan (500 minutes, unlimited text, smartphone unlimited data - $59.99). Even though they discontinued the even more plus plans, I should be grandfathered. Anyway.........
Data Issue Resolved
Thanks everyone for your input. It turns out that it was the data plan. I was not aware that t-mobile has a data plan sepcifically for android devices (go figure). They switched me to an android data plan (at no extra cost). I'm now up and running data just fine on my Sensation. As trivial as this was (to you guys) it was very important to me. Again, thanks.
I'll visit a retail store in your area and inquire about their Best Value Plan ever. $49.99/month unlimited minutes, text and data. It's only available in retail stores.
Sent from my HTC Sensation 4G using XDA App
*Subscribing*
curgervending said:
Thanks everyone for your input. It turns out that it was the data plan. I was not aware that t-mobile has a data plan sepcifically for android devices (go figure). They switched me to an android data plan (at no extra cost). I'm now up and running data just fine on my Sensation. As trivial as this was (to you guys) it was very important to me. Again, thanks.
Click to expand...
Click to collapse
they don't have a specific data plan. it's all the same stuff. it's just their way of getting all of us older customers off of our non-tiered data plans to their "Android Approved" (i wish there was a sarcasm font) tiered data plans at a higher cost. what they did is see that you had a newer phone on an older plan & blacklisted your IMEI until you switched over. If you would have put your SIM back in the HD2 it would've worked perfectly.