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I have asked this question before in the xda general section but no responces so maybe ill have luck here. So I purchased the Galaxy S 4g 1 month ago and while I like this phone I want to exchange it for the g2x. I just want to know if its possible, if anyone has tried exchanging their phone after the 14 days because this is my second unit and I am still having major battery issues. Ive tried everything from recalibrating the battery, putting the screen on the minimum brightmes+ screen filter, juice defender, going back to completely stock with no apps, etc and my battery life is still pretty terrible. After playing ONE hour of words with friends (bored and i just wanted to test) my phone goes from 100 to 20%. Words with friends isnt even a cpu heavy game and it took that much out of the battery? Its just unacceptable so I want to try out the g2x which from what I have read has amazing battery life for an android device. So if anyone can provide any advice on what can I do to exchange this phone I would greatly appreciate it. The earlier I change this phone the better. Sorry if this question has already been asked. Ive done a search and i didnt find anything. Thanks
Sent from my SGH-T959V using XDA App
It's called warranty. So unless you bought a different region phone that nullifies warranty, contact the manufacturer and explain your problem, they'll have you ship it back to them for a fix. When you get a working unit back, either enjoy it, or sell it and get something else.
nextonline said:
It's called warranty. So unless you bought a different region phone that nullifies warranty, contact the manufacturer and explain your problem, they'll have you ship it back to them for a fix. When you get a working unit back, either enjoy it, or sell it and get something else.
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This is my second phone, I already used the waranty because my first had the exact same problem so instead of going through the entire process again I just want to avoid the galaxy s 4g all together and get the g2x. Selling the phone isnt really an option either because who would want a galaxy s 4g when there is the g2x, the sensation, and galaxy s 2 right around the corner. I only got this phone because I was doing a switch of responsibility which means my 2 years starting all over again so I decided might as well upgrade. Now im stuck with this thing.
Sent from my SGH-T959V using XDA App
icy56 said:
I have asked this question before in the xda general section but no responces so maybe ill have luck here. So I purchased the Galaxy S 4g 1 month ago and while I like this phone I want to exchange it for the g2x. I just want to know if its possible
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Yes, if it was less than thirty days then it's possible. If it's beyond thirty days then you may have a hard time. My girl bought a Vibrant and didn't like it, but liked my Hd2 running Cm7. It had been 27 days since she bought the Vibrant, and she was able to return it, and me pay the 100.00 difference for a MyTouch 4g. So, the end result was she got my HD2, and I got a new MyTouch 4g. She had to complain (in store) about the Vibrant, and the manager approved the return. Technically, you have 14 days, unless a manager approves the return. Just don't make it obvious that the only reason you're returning the Galaxy is because the G2x is out.
You might want to try customer loyalty if you can't find a manager.
WorldWide60 said:
Yes, if it was less than thirty days then it's possible. If it's beyond thirty days then you may have a hard time. My girl bought a Vibrant and didn't like it, but liked my Hd2 running Cm7. It had been 27 days since she bought the Vibrant, and she was able to return it, and me pay the 100.00 difference for a MyTouch 4g. So, the end result was she got my HD2, and I got a new MyTouch 4g. She had to complain (in store) about the Vibrant, and the manager approved the return. Technically, you have 14 days, unless a manager approves the return. Just don't make it obvious that the only reason you're returning the Galaxy is because the G2x is out.
You might want to try customer loyalty if you can't find a manager.
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Thanks for replying. I think im going to have big issues in returning this phone then. I just realised that this is my 2nd month not 1st owning this phone. Plus our store reps where I live arent too friendly. My mom got a feature phone because she doesnt need a data plan but when she wanted to return it and couldnt within 14 days because of constant snow storms they did not let her even after talking to the manager. They kept saying well thats to bad, you had 14 days. Ill still try it out though, if that doesnt work ill try calling customer service.
Sent from my SGH-T959V using XDA App
I remember reading somewhere that words with friends is a major battery killer. Anyways, you could try offering to return the phone and resigning a new two year contract with the g2x. When in doubt, mention switching to another provider.
Chalup said:
I remember reading somewhere that words with friends is a major battery killer. Anyways, you could try offering to return the phone and resigning a new two year contract with the g2x. When in doubt, mention switching to another provider.
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This.
If all else fails, sell that Vibrant 4G on Craigslist. I bet you can easily get close to $500 for it. Especially if it's brand new and in perfect condition. If you have everything it came with, reseal it and sell it new in box.
since the g2x is out, the GS will not worth $500 anymore...since the full retail price of the g2x is $500
Sent from HTC HD2 with Android
Call me old fashioned, but I expect a $500 device to work out of the box. It's also been pretty sad watching everyone's desperation in either getting a stable CM7 build or a kluge of the Gingerbread pre-release to try and make all the phone's functions work properly. I've been pretty vocal about my dissatisfaction which I know has irked some of you. There were others, but they already bailed when their remorse periods ended so as we all jump ship there should be fewer "haters" and nothing but the positivity you seek here in G2X-land.
I was going to wait until 6/8 and get a Sensation but the phone re-booted in the middle of conference call to Asia and that shall we say was the end of that. I'm getting an international SGS2 instead. It'll arrive next week. It's an HSPA+ phone so it can do 21MB down on AT&T. To get on to AT&T's network I'm getting an Infuse 4G for $99 on 5/15 which I'll eBay for $400 easily. I'd be lucky to get $300 for the G2X once the Sensation's out and the comments on this forum certainly don't help the resale value. The SGS2 is $725 so the net after selling the Infuse will be $425 - $75 less than the G2X. I also won't have to be dependent on any carrier any longer and will get updates directly from Samsung.
Unlimited voice, unlimited messaging, 4GB of data, and tethering is $99 a month and AT&T has terrific international data plans when you're roaming where T-Mobile has none. Also, I'd rather pay $8 a GB if I go over my limit than be throttled to dial-up speeds by T-Mobile. My relationship with T-Mobile's always been love/hate but the G2X did me in. I'll still lurk and comment on this thread and if you have any SGS2 questions just ask. Also, modding may not be a dead horse. Paul posted the SGS2 firmware this morning.
See you guys in a year on AT&T-Mobile
P.S. - Gamers beware of the SGS2, it's been determined the Mali GPU doesn't support x-frame
X frame????
smashpunks said:
X frame????
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Oops. I was doing two things at once. X-Plane. It has a bigger impact than just one game, I was just too lazy to elaborate.
Here's the link:
http://forum.xda-developers.com/showthread.php?t=1068567
Thanks for posting your life story. Did you really need to type all that just to say you were buying the GSII? Nobody cares how you are going to acquired it. I am getting the GSII aswell but you don't see me making posts about it. I'm thankful that I got a working G2x from day one because I can tell you right now. Its the best Android device I've ever used. I haven't had a single problem with it. Lastly, every phone has problems when its released. If you don't think so then u haven't been in this game long enough. The G2x wont sell for anything less due to these forums. I think your giving these forums a little to much credit if you think they a driving phone sales on eBay down. LOL...where do you guys come up with this stuff?
Sent from my LG-P999 using XDA App
Yea that gpu is going to bite a lot of gamers in the ass. This is why the SGS2 was never an option for me. I'd love that screen paired with a tegra but I don't see it happening soon.
Tegra looks like the most future welcoming chipset IMO which also deters me from the Sensation.
Sorry to see you have so many problems but you do what you have to do. I always have low expectations of stock rooms although the 2.2 stock did run great for me. I flash not to fix issues but to flash. I actually have more problems running custom then stock but that's half the fun because I know that it helps to get to that point we all would like.
So while a slight backlight bleed isn't viable for some, a gimped GPU for locked boot loader isn't for me. Aside that, the rest can be fixed and patched. That I can handle.
Also, good luck getting anything out of Samaung. Those guys never update their phones. Gingerbread was promised last august and they still don't have it.
jrwingate6 said:
Thanks for posting your life story...
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And it's posts like this from people like you that I'm going to miss the most on the SGS2 forum. And comparing your phone history to mine, you've severely underestimated my experience.
BarryH_GEG said:
And it's posts like this from people like you that I'm going to miss the most on the SGS2 forum. And comparing your phone history to mine, you've severely underestimated my experience.
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I never said u weren't experienced in the phone world but if you are then you should understand no device is perfect within the first month of being released. Christ, my Vibrants GPS was never perfect and I used it for 8 months. I just don't understand why people are expected to get a perfect device when they buy them as soon as they become available. Like it or not, we are the beta testers.
Sent from my LG-P999 using XDA App
Bye...bye...
The post would have held more water...if more of your points were valid that is..
Sent from my LG-P999 using XDA App
Hope you enjoy your new toy.
Pretty good phone but G2x is better
Don't let the door hit ya....
Sold that phone to get this one and have no regrets.
jrwingate6 said:
Like it or not, we are the beta testers.
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I got my phone on 6/19 so I have a lot of history in this forum. I've posted lots of positive comments which still hold true. I like the phone's form factor, I like the way it's built, I like not having a UI, and it's fast as hell. I get a new phone every few months. I've never had a new phone that didn't have bugs - to your point, it's to be expected. My issue with the G2X (and I know there are those with different experiences) is that the basic connectivity functions are unreliable, at least in it's current state. The LCD does kind of irk me, especially since the iPad2 announcement, but I could have overlooked that. It's a pain in the ass to change carriers and swap out the phone so soon and I really wanted to like/keep it. But I can't wait weeks/months for it to be 100% stable.
I've said it before and I'll say it again. If you want a phone that isn't meant to be tweaked then you are better off with an iPhone. You will never be happy with any android phone because android is meant for people who want to personalize and make their device theirs.
The g2x is a guiness world record holding powerhouse. It doesnt help your case to write a pompous and useless post.
Sent from my LG-P999 using XDA Premium App
jsapp said:
Sold that phone to get this one and have no regrets.
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Really, where did you get a Galaxy S II? I'd be interested in your experiences. Since it doesn't work on T-Mobile, I assumed you used it on AT&T. Where did you use it and what were your data speeds?
BarryH_GEG said:
I got my phone on 6/19 so I have a lot of history in this forum. I've posted lots of positive comments which still hold true. I like the phone's form factor, I like the way it's built, I like not having a UI, and it's fast as hell. I get a new phone every few months. I've never had a new phone that didn't have bugs - to your point, it's to be expected. My issue with the G2X (and I know there are those with different experiences) is that the basic connectivity functions are unreliable, at least in it's current state. The LCD does kind of irk me, especially since the iPad2 announcement, but I could have overlooked that. It's a pain in the ass to change carriers and swap out the phone so soon and I really wanted to like/keep it. But I can't wait weeks/months for it to be 100% stable.
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Why do you need to wait weeks? Just keep exchanging it until u get a working phone. It really is easy. I promise. I also get new phone ever couple of months and I've had to exchange everyone I got. That's exactly why I always purchase at a brick and mortar rather than online. I don't know why your living with a phone that doesn't work but I wouldn't stand for it. Go exchange it and hopefully you get a perfect one like me. Only took me 4 exchanges to find a perfect one. Lol
Sent from my LG-P999 using XDA App
Great....thanks for keeping us up to date.
Sent from my LG-P999 using XDA App
One thing is forsure, there will always be those that have a bad experience with a device no matter how super, duper, incredibly awesome it may be. Looks like you're one of those who will go down as having a bad experience with the G2x. You aren't the first, you won't be the last. And you can bet your ass there will be plenty of users over in the Samsung forum having the same frustrations with their SGS2's that you had with your G2x. That's just the way it goes with these things.
When I first got my Droid X I had a lot of problems with it. It took me a while to figure it out... it was my first Android device so I had to learn everything from scratch. But I finally got it to the point where it was a flawless device (all it was missing was an unlocked bootloader) for me. But that wasn't the case for every DX owner... plenty of the members of the Droid X forum took their device out of the box and the damn thing worked flawlessly without them having to tinker with it or do anything at all in order to 'fix' it. It might have been a little hard for me to swallow since I was experiencing so many random reboots, terrible lag, and constant freeze-ups... but it was true all the same. My poor performing DX was the exception, not the rule.
Same thing goes for the G2x. This time I'm on the other side of the fence (thank God). My G2x doesn't have the LED bleed issue, or the rebooting issue, or ANY issue for that matter. It has worked flawlessly right out of the box for me. And it's only been available here in the states for 3 weeks, so if there are still a few bugs to work out of CyanogenMod7 for it, that certainly isn't the end of the world. Nine months after getting my Droid X (at launch) and CM is nowhere on the DX's radar, and likely never will be. So just the fact that CM7 is working at all on this device is more progress than I was able to get out of my Motorola the whole time I used it (I still have it, just in case someone sneaks the bootloader keys out of Motorola HQ's I'll be first in line to beta test CM on it!).
Anyway my point is, if you like a device enough you'll stick it through the rough spots and see if you can't get it to work well enough for you to enjoy it. If you don't like a device enough to do that, then get another device, period. No need to explain yourself, you're a grown ass man. You can buy an iPhone, Win7, Blackberry, Palm... hell even a dumbphone if that's what you want. If it's a SGS2 that you want, go for it. I hope it makes you happier than this device obviously did not do.
But going out like you chose to do isn't going to go over well, I'm sure you understood that when you were typing that post out. What are you hoping to accomplish here, do you think you're going to convice those of us who are having a great experience with our G2x's to suddenly realize we got it all wrong? Should we all pack our LG's up and throw em on ebay pronto now too just because you didn't get along with yours?
No OEM is perfect, but for what it's worth I respect LG and Samsung the most out of all the manufacturers because they both refuse to give into the pressure the carriers have been putting on them to lock down their bootloaders. HTC comes in third in my book because while they do lock their bootloaders, at least they don't encrypt them. Basically they play both sides of the fence. They lock the bootloader to make it look like they're on the carriers side. But they don't encrypt them because they know that hackers will easily unlock them and still be able to develop on them at will.
What I don't get is your statement that you'll get your updates from Samsung... since when has Samsung rolled out updates in a timely fashion? For me LG is my top choice because they left the bootloader completely unlocked, and they left it vanilla Android. It's basically a Nexus device. Samsung would be my second choice since they don't lock their bootloaders either, but I'd have to get rid of touchwiz the second I got it.
All in all, I hope you have a good experience with your SGS2. No need to attempt to make us feel stupid for keeping our G2x's though. If we like our devices, why can't you just leave this community and wish us the best so that we can do the same to you?
Its safe to say Barry that no one cares. See ya
Sent from my LG-P999 using XDA App
BarryH_GEG said:
Call me old fashioned, but I expect a $500 device to work out of the box.
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Really? Um...good luck with the SGS2.
Wow. This forum has become the dear diary of threads. I guess since the galaxy is almost a $1000 it won't have issues. You said you doubt the g2x will be worth $300 when the sensation comes out. Lol that was a insult. I guarantee the g2x will have more support and roms than the sensation. How can Cyan develop a rom, when he said himself he won't if it has a locked bootloader. I like what the galaxy can do but once it launches in the US and carriers strip it down like the original it wont hold its international value. Ill ride it out with the g2x. I'd rather return until I get a close to perfect instead of paying mortgage prices on a phone.
Sent from my LG-P999 using XDA Premium App
We all know the thunderbolthas been plagued with problems since its launch. First the launch date was delayed. Now the GB update that has been delayed for months gets released and pulled immediately due to more bugs. I have read about people who complain so much that they are given free replacement phones of their choosing. I would like to do the same and try and get the new nexus phone. So I need your help with making a list of all the thunderbolt problems since launch so I can make a good argument for why I should get a new phone. Thanks guys!
Just to add my 2 cents
You have to remember that as with most forums, you usually only see the problems and not the ones with good units and that one or two people talking in a forum thread or maybe a handful of people posting multiple threads can make it seem alot worse then it really is. I have never had an issue with my bolt since getting it on launch. I was first on line at bestbuy and it has worked great since the moment I activated it.
Also the launch was not delayed. Neither HTC or Verizon gave a specific date on release. Everybody was basing the release off rumors and a mistaken bestbuy ad...
when you say 'new phone', are you trying to get Verizon to allow you to exchange your TB for something else?
if so, that's not that hard. you just need to call and complain a few times(bring up battery life & call quality - data speeds couldn't hurt to) and after a few calls & complaining about how you wish you never got this phone they should offer to exchange it for you so long as you got the phone somewhat recently.
if you bought the phone back at launch though then the most they would do(other then offer a warrenty exchange) is allow you to get a different phone at the upgrade price instead of full retail, then you'd still have your TB to sell on craigslist or something.
xTFGx said:
We all know the thunderbolthas been plagued with problems since its launch. First the launch date was delayed. Now the GB update that has been delayed for months gets released and pulled immediately due to more bugs. I have read about people who complain so much that they are given free replacement phones of their choosing. I would like to do the same and try and get the new nexus phone. So I need your help with making a list of all the thunderbolt problems since launch so I can make a good argument for why I should get a new phone. Thanks guys!
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I can tell you right now, no amount of *****ing will get you the Galaxy Nexus.
And if you don't actually have any problems with your phone, and are just *****ing because you want something free, you should head to wall street, I hear a lot of that is going on there.
Good luck is all i can say. I went through 3 Droids and 4 droid 2s, and an iPhone (on their suggestion) and STILL had to pay full 2 year contract price for the T Bolt. VZW isn't like att you barely get anything for free EVER
ScoobarSTI said:
Good luck is all i can say. I went through 3 Droids and 4 droid 2s, and an iPhone (on their suggestion) and STILL had to pay full 2 year contract price for the T Bolt. VZW isn't like att you barely get anything for free EVER
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AT&T has to give things out for free just to get people to stay on their inferior network. Verizon knows if you leave, you will more than likely come back at sometime after you get fed up with inferior service lol
xTFGx said:
So I need your help with making a list of all the thunderbolt problems since launch so I can make a good argument for why I should get a new phone. Thanks guys!
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Click to collapse
I think it would be pretty funny if you get no helpful list of "problems"
xTFGx said:
We all know the thunderbolthas been plagued with problems since its launch. First the launch date was delayed. Now the GB update that has been delayed for months gets released and pulled immediately due to more bugs. I have read about people who complain so much that they are given free replacement phones of their choosing. I would like to do the same and try and get the new nexus phone. So I need your help with making a list of all the thunderbolt problems since launch so I can make a good argument for why I should get a new phone. Thanks guys!
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Click to collapse
So lemme make sure I understand this. You want a list of other people's problems, so YOU can get a new phone for free?
"I deserve a new phone because forum members are having these problems which makes me unhappy with my thunderbolt"
Yep, sounds like a GREAT idea.
*Sent from my BAMF'ing Blissed-out 'bolt sportin' Taykiin mods*
The thunderbolt was the best choice at the time and I don't see any reason to change it now. Nothing newer is too much better. I think the bionic looks and feels cheaper and that's before you consider the locked bootloader... major con for me... the grass ain't always greener. Just sayin.
My name is Revos I'm a recovering flashaholic running Liquid Gingerbread 3.0
Charge would be nice, but if I want one bad enough ill buy one. Trying to get one for free is lame.
Sent from my ADR6400L using Tapatalk
xTFGx said:
We all know the thunderbolthas been plagued with problems since its launch. First the launch date was delayed. Now the GB update that has been delayed for months gets released and pulled immediately due to more bugs. I have read about people who complain so much that they are given free replacement phones of their choosing. I would like to do the same and try and get the new nexus phone. So I need your help with making a list of all the thunderbolt problems since launch so I can make a good argument for why I should get a new phone. Thanks guys!
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Click to collapse
You need to stop believing all the internet crap you read. I've had a couple of phones that were FAR, FAR worse than the Thunderbolt and I never got free upgrades to replace them. The people that say they did probably took an early upgrade on another line. I ended up going back to old phones with the POS devices. So yeah, if you think I calling them liars or misrepresenting the truth, that's EXACTLY what I'm doing. And I know for a fact none of them can prove it.
loonatik78 said:
You need to stop believing all the internet crap you read. I've had a couple of phones that were FAR, FAR worse than the Thunderbolt and I never got free upgrades to replace them. The people that say they did probably took an early upgrade on another line. I ended up going back to old phones with the POS devices. So yeah, if you think I calling them liars or misrepresenting the truth, that's EXACTLY what I'm doing. And I know for a fact none of them can prove it.
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The ONLY reason why they gave me a bionic is they tried to charge me twice for not returning a defective device two separate times. Even then I had to fight them for it, first they offered to pay my data for a month. I guess their logic was "sorry we tried to steal $1200 from you, here's $30".
There was no early upgrade or anything, I told the guy to just cancel my contact. I had no intention of canceling, look what else is out there. If you really think you can get a free phone just because of the issues you've had with it good luck.
Sent from my DROID BIONIC using Tapatalk
JillyBohnson said:
The ONLY reason why they gave me a bionic is they tried to charge me twice for not returning a defective device two separate times. Even then I had to fight them for it, first they offered to pay my data for a month. I guess their logic was "sorry we tried to steal $1200 from you, here's $30".
There was no early upgrade or anything, I told the guy to just cancel my contact. I had no intention of canceling, look what else is out there. If you really think you can get a free phone just because of the issues you've had with it good luck.
Sent from my DROID BIONIC using Tapatalk
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That's certainly above and beyond a few complaints about a device that works otherwise! Wow... That's pretty screwed up.
Problems with the Thunderbolt (STOCK)
Now granted i dont know if verizon has pushed any radio upgrades, i do that myself and the first radio upgrade i got fixed my issue.
1. GPS takes forever to lock. I walk in with a friend tried to get him a discount and showed him how MY thunderbolt wil lock in seconds where the thunderbolt, charge and nearly every other android phone they have took over 5 minutes to lcok (i never locked before we left).
2. Battery life on the stock is disgusting in comparison to clean ROMs. (my opinin you shouldnt have to root the phone to get all the specs to work correctly)
thats really all i can think of.
My main issue with this phone is battery life when on a sense based rom (any sense based rom sucks battery life a really fat guy with a milkshake), but I have an upgrade on my account and am definitely grabbing a nexus when it comes out
God.... Please don't help this guy! This is stupid!
loonatik78 said:
God.... Please don't help this guy! This is stupid!
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^^this
*Sent from my BAMF'ing Blissed-out 'bolt sportin' Taykiin mods*
Lol its dumb but its life. I dont support it nor am i against it. I had HTC Touch Pro 2 i had for over 2 years. It was a fantastic phone for the era that the Iphone came out. Sure apps were very very few and far between but being able to get ROms that were similar to HTC's 2.1 or3.0 was awesome. The only problem i ever had with the phone was i was plagued with BSOD's constantly after unlocking. But as we all know its based on the phone you get, my brother and sister both had them and were unlocked overclocked and had 0 problems...again i know where the guys coming from we all play the system at one point or another to get what we want. He was just a little more blunt about it than most people would have been. Next time bro just be a little more incognito about the whole idea behind it. Its like Backtrack. Its a tool to "test your wireless security" and you know 80% of the people that use the tool are not testing their secruity with it.
It's threads like this that made me remember why I left in the first place. I had hoped things had changed... guess not...
loonatik78 said:
God.... Please don't help this guy! This is stupid!
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This... 1000 times, this.
Restored my phone to stock two days ago and updated from Froyo to Gingerbread. Official HTC/Verizon update. Guess what? Broke my internet (in the best way to say it.) I had flaky 3G connection and no 4G at all. Most of the time, it would be at 1X or no data connectivity at all.
Went through all the steps of soft resets, pulling battery, factory resetting, toggling mobile network state, toggling data connectivity, toggling roaming, toggling between CDMA only and CDMA/LTE. You name it (in the range of things that didn't void warranty) and I did it. Nothing.
So I call customer service, and the woman said that she WOULD send out a SIM card, but it'd be faster for me to go to the Verizon store and they'd replace it for free, no hassle. So, went down to the store (It's only about five minutes from my home) got it switched out, bam. Had 3G, that was it. The rep was pretty busy and wanted to rush me out, so he said "It's fine, just give it ten minutes. Thanks for coming by." Twenty minutes later, sitting in my room and notice that...oh darn, no internet connectivity at all. Went through all the basic steps again, and nothing.
By this point, raging.
Call their tech support and they say that they're sending me a new thunderbolt (yay!) So, yesterday it came in (after I had to call Fed Ex and correct my address because the woman completely got it wrong lol) Unbox it, put in my SIM and SD cards and my battery, start it up. Worked just fine. Praise Jeebus! Left it that way for the rest of the night because I didn't need to use my phone, but when I made a call this morning, I realized that my phone speaker was making a grinding metallic buzzing like noise...
Great.
So I call in, and the techie I talked to told me to call Asurion since it was a CLNR (Made me mad since they said it'd be a brand new phone) and they told me I'd have to pay a deductible! So I hung up and called Verizon back (still using a rather polite tone after all the bull****) and quickly gave them the whole story and informed them of how Asurion wanted me to pay $100 for a new phone because the phone I had JUST gotten was broken and was shipped that way. They apologized, said they didn't know why Asurion would do that, and said I should have another Thunderbolt on my doorstep tomorrow.
If this one is busted as well, I'm going to throw away Mr. Nice Guy and raise hell. I've been with Verizon for almost four years now and they just keep giving me the runaround. This is absurd. Not the first time some crap like this has happened because of a malfunctioning phone.
Whenever you call VZW, you should ALWAYS choose the "cancel account" option at the teleprompt. It will automatically escalate your call to a high level tech who actually knows his/her **** and is authorized to make more changes than the low level peons.
If there's something wrong with the one they send me tomorrow, I'm calling them right off the bat and asking to be transferred to their retention department lol. Same thing, I guess. I'm going to rage and tell them give me a NEW phone. Not dealing with another broken refurbished phone. Some warranty THAT is.
What makes me even more mad is the fact that they sent me to Asurion when I found out that Asurion no longer handles ANY of the warranty issues. So they knew I'd be charged to pay for a new phone because THEY screwed up.
I had the exact same thing happen...no 4g. They sent me a new SIM, nothing. Sent me a new phone, buzzing in the earpiece. Only difference was that I happened to notice it right away when I was testing the phone. Called them back and they just sent me another replacement phone, no questions. Never had to go through Asurion because it was broken when I got it. Weird that they made you do that. Second new (refurb) phone I got worked great and 4G is back.
The Thunderbolt I got today was a brick. Seriously? lol. I called Verizon to cancel my account due to all the bullsh*t and the supervisor said she'd send me a brand new Rezound instead of a CLNR Thunderbolt. Well, nice knowing the Tbolt and everyone on the forum. Best of luck to all the devs, I hope Twistd gets ICS up and running for you guys
I've been with VZW for 12 years, no bad experiences...wish they'd send me a Rezound!
It doesn't seem like Verizon had bad customer service. You got a lemon of a phone.
They're sending you a brand new Rezound. Doesn't sound like bad customer service to me.
Sent from my HTC Mecha using xda premium
OP...So YOU broke your phone (voided warranty, Verizon needs not offer any assistance in fixing it). Then blame them for the software issue you created? To top if off you get a "free" upgrade from Verizon (refurbished of course), and then are surprised that it is not of the highest quality. Sounds like you need to jump back in to reality, as well as take responsibility for your own actions before "raging" against others for them. You should be jumping for joy that you got a new phone, not crying about it.
I have had to deal with all major cell phone vendors as part of my job. I can tell you without any question what so ever that Verizon has by FAR the best customer service of all cell phone vendors.
turbosrrgood said:
OP...So YOU broke your phone (voided warranty, Verizon needs not offer any assistance in fixing it). Then blame them for the software issue you created? To top if off you get a "free" upgrade from Verizon (refurbished of course), and then are surprised that it is not of the highest quality. Sounds like you need to jump back in to reality, as well as take responsibility for your own actions before "raging" against others for them. You should be jumping for joy that you got a new phone, not crying about it.
I have had to deal with all major cell phone vendors as part of my job. I can tell you without any question what so ever that Verizon has by FAR the best customer service of all cell phone vendors.
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Absolutely. You don't have outsourced customer service and they actually care about how happy you are.
Geez, the whiney kids and their sense of entitlement.
Sent from my HTC Mecha using xda premium
turbosrrgood said:
OP...So YOU broke your phone (voided warranty, Verizon needs not offer any assistance in fixing it). Then blame them for the software issue you created? To top if off you get a "free" upgrade from Verizon (refurbished of course), and then are surprised that it is not of the highest quality. Sounds like you need to jump back in to reality, as well as take responsibility for your own actions before "raging" against others for them. You should be jumping for joy that you got a new phone, not crying about it.
I have had to deal with all major cell phone vendors as part of my job. I can tell you without any question what so ever that Verizon has by FAR the best customer service of all cell phone vendors.
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Click to collapse
u realize he said he went back to stock....went through the update THEN he had connectivity issues...then 2 lemons later they decide to give them a phone. also, the rant was BEFORE the new phone...
He was very patient and calm until the 4th time he was wronged by either broken phone/software in which case i believe was not his fault, then he raged, tbh some people would have already raged way before this guy did. Also i dont think he meant verizon is bad at customer service but he was frustated after getting like 3 diff. broken phones which is also not his fault. Just my 2 cents
Sent from my HTC ThunderBolt using xda premium
turbosrrgood said:
OP...So YOU broke your phone (voided warranty, Verizon needs not offer any assistance in fixing it). Then blame them for the software issue you created? To top if off you get a "free" upgrade from Verizon (refurbished of course), and then are surprised that it is not of the highest quality. Sounds like you need to jump back in to reality, as well as take responsibility for your own actions before "raging" against others for them. You should be jumping for joy that you got a new phone, not crying about it.
I have had to deal with all major cell phone vendors as part of my job. I can tell you without any question what so ever that Verizon has by FAR the best customer service of all cell phone vendors.
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Click to collapse
Ha. Ha ha ha. I had forgotten I posted here, actually.
A software issue I created? No. I don't call returning to their stock image then updating to THEIR update MY issue. The rep I spoke with said that it wasn't an unknown issue. No, I only got a "free" upgrade after they sent me a phone with a broken ear speaker and one that didn't even turn off.
I'd be glad about the new phones if they weren't junked as well. My first Rezound pretty much burned out, and the new one has a yellow tinted screen with pink soft keys instead of red and horrible light leakage.
I understand where you'd be coming from if I had said "wahwahwah" about it all.
But Jesus, you can't tell me if you had gotten two bad phones in a row you wouldn't be raging. And now I've gotten two more that were junk.
Please, tell me more about how I have to jump into reality.
CanesDrew said:
Absolutely. You don't have outsourced customer service and they actually care about how happy you are.
Geez, the whiney kids and their sense of entitlement.
Sent from my HTC Mecha using xda premium
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Click to collapse
Sense of entitlement? Right.
Yeah, they care so much that one of them sent me to Asurion when it was clearly a warranty issue with the first refurbished that I got. Not to mention the woman that told me she had written a few notes on my system to aid in the process after all of it to get the Rezound...when she never did. The next rep I spoke with had no clue what I was talking about. So, once again, sense of entitlement? Please. Do elaborate after you understand that their software update broke my radio connection, the second phone I got was busted, the third was busted, the first Rezound burned out after a week, and the new Rezound has horrible build quality issues.
Might want to actually read my first post before you try to act like I'm being a "Waaaaaaaaah gimme new phone because I had one issue!"
Out of maybe 12 times I've had to call Verizon due to busted phones, I've had 2-3 that I would actually rate as satisfactory. The others certainly weren't pleasant. I know the busted phones are completely HTC's fault (at the time of the original post, I thought it was Verizon who certified the devices. Yes, ignorance on my part), but that doesn't excuse how many times I've pretty much gotten very cold and bitter treatment.
Is there a point to this thread? If not, mods please close.
th3_g00b said:
u realize he said he went back to stock....went through the update THEN he had connectivity issues...then 2 lemons later they decide to give them a phone. also, the rant was BEFORE the new phone...
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I think he himself caused a mismatch in radios. I don't believe that a factory reset that takes you back to Froyo replaces the radios with Froyo compatible radios. In any case it sounds like a case of rooted incompatible radios that was causing his issues.
-Frank.
Sent using Tapatalk 2
I understand the OP's frustrations. I have been with Verizon for 6 years now after my company was bought out by them. I could have went somewhere else at that point but I stayed for the sake of the reputation I had known Verizon to have among others I knew.
I went through a point of time where 2 of us on the plan had bad phones, known issues etc. They shipped out warranty replacements and they didn't work right either etc. I have had good customer service from them before, but I think its really just the luck of the draw with them. We went through 12 different shipments before they finally decided to send us phones that worked. This was not the fault of any screwing with the phone's technology, this was stock.
In Verizon's defense, this will always be an issue. Companies with high customer service ratings will always have at least 1-2 peons that don't care working for them. And it may just be the luck to get that 1 peon on the phone at the time....
Don't give up on a company because of one bad situation if you have many others to look at as good. They are a good company (for the most part) with some bad seeds...it happens to most if not all.
Glad to see your phone was taken care of!!!
Yesterday I was at the Mall, and I seem to have lost my phone. There's a possibility it's in my friends truck, but I can't get a hold of him Xo I was on Here.According to T-Mobile, with out lookout security on my phone. They can't find it. I'm S-Off, and on CM9.1. Obviously I need a new phone, but what should I do? If I lost it at the Mall, and somebody takes it.Then keeps it, is it stolen? I wanna be able to say the right thing, and get my phone back. Has anybody reported a stolen/lost phone, what happened? I just wanna know, cause I want my phone backXO
AgentCherryColla said:
Yesterday I was at the Mall, and I seem to have lost my phone. There's a possibility it's in my friends truck, but I can't get a hold of him Xo I was on Here.According to T-Mobile, with out lookout security on my phone. They can't find it. I'm S-Off, and on CM9.1. Obviously I need a new phone, but what should I do? If I lost it at the Mall, and somebody takes it.Then keeps it, is it stolen? I wanna be able to say the right thing, and get my phone back. Has anybody reported a stolen/lost phone, what happened? I just wanna know, cause I want my phone backXO
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Click to collapse
If you have insurance, just tell them you lost it and they'll send you a new one. My friend already did it once, even though he didn't lose his phone. At least your story is legit. Or so you may lead us to believe...
But be warned, it will be with the new firmware s-on
I'm not sure if insurance will even give out the DS anymore, considering T-Mobile no longer stocks them
gtmaster303 said:
If you have insurance, just tell them you lost it and they'll send you a new one. My friend already did it once, even though he didn't lose his phone. At least your story is legit. Or so you may lead us to believe...
But be warned, it will be with the new firmware s-on
I'm not sure if insurance will even give out the DS anymore, considering T-Mobile no longer stocks them
Click to expand...
Click to collapse
Do I just call T-Mobile? I've gotten two replacement devices. But never a lost one before. What should I say? I called my local T-Mobile and the guy wasn't much help. Just blew of my answer, told me to call asurion.
I would call T-mobile and tell them what happened. You will have to pay your deductible, but I'm almost 100% positive insurance covers against loss, theft, or damage. The deductible for loss and theft are more than damaged because they have to send you a new phone all together. At least in damage they get something back.
Keep it simple and call asureon and tell them your phone is stolen ether way you will end up calling them and you will pay the deductible maybe somewhere along the lines of $130.00 or so and they will send you another phone this is what I did when I lost mine at this point tmo will direct you to asureon anyway
Sent From My Viper S 1.2.1with true s off by alpha revolutionary
I hate paying deductables yep most def 130 cause I had to replace mine for damages
Sent from my myTouch_4G_Slide using xda app-developers app
If the phone is still on... If your lucky.. Get on google play on pc and install one of those apps that locates it (i think you have to setup LookOut) to your phone remotely!
Check your gmail and look at contacts for your buddies number as I hope you use your Google account for Contacts.
::Respect::
Have you tried "Where Is My Droid"? It can be installed remotely under some circumstances, and it will tell you it's location on Google Maps.
Look it up, it's worth to try, good luck.
AgentCherryColla said:
Yesterday I was at the Mall, and I seem to have lost my phone. There's a possibility it's in my friends truck, but I can't get a hold of him Xo I was on Here.According to T-Mobile, with out lookout security on my phone. They can't find it. I'm S-Off, and on CM9.1. Obviously I need a new phone, but what should I do? If I lost it at the Mall, and somebody takes it.Then keeps it, is it stolen? I wanna be able to say the right thing, and get my phone back. Has anybody reported a stolen/lost phone, what happened? I just wanna know, cause I want my phone backXO
Click to expand...
Click to collapse
Sorry for your loss.
I always make a point of installing lookout whenever i install a new rom, and leave it running all through. Its always increases my chances of getting back my phone, especially now that none of my cellphones came direct from any carrier.
Ahh sorry about that buddy. There's an app that you can install remotely and locate your phone through .its called androidlost
Sent from my myTouch_4G_Slide using xda premium
So my phones just lost. Can't find it. Since I'm on contract with my parents they where going to drop my service Xo (They needed the extra line for my brother, they have all 13 slots used) But I convinced them to keep it, and I'm getting a Sim. So I'll be using a ****ty ass Samsung Slider with Wifi Xo So no Doubleshot for me Xo But my little brother is getting on contract, and he's getting a Galaxy S II. Since he's 9, I'll (hopefully) be able to buy it off them. Seriously, what little kid needs a GSII? Xo
AgentCherryColla said:
So my phones just lost. Can't find it. Since I'm on contract with my parents they where going to drop my service Xo (They needed the extra line for my brother, they have all 13 slots used) But I convinced them to keep it, and I'm getting a Sim. So I'll be using a ****ty ass Samsung Slider with Wifi Xo So no Doubleshot for me Xo But my little brother is getting on contract, and he's getting a Galaxy S II. Since he's 9, I'll (hopefully) be able to buy it off them. Seriously, what little kid needs a GSII? Xo
Click to expand...
Click to collapse
Try plan b, and if you do leave I wish you the best of luck
Sent from my myTouch_4G_Slide using Tapatalk 2
wiswis said:
Try plan b, and if you do leave I wish you the best of luck
Sent from my myTouch_4G_Slide using Tapatalk 2
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Click to collapse
I'm thinking Windows Phone.
AgentCherryColla said:
So my phones just lost. Can't find it. Since I'm on contract with my parents they where going to drop my service Xo (They needed the extra line for my brother, they have all 13 slots used) But I convinced them to keep it, and I'm getting a Sim. So I'll be using a ****ty ass Samsung Slider with Wifi Xo So no Doubleshot for me Xo But my little brother is getting on contract, and he's getting a Galaxy S II. Since he's 9, I'll (hopefully) be able to buy it off them. Seriously, what little kid needs a GSII? Xo
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Click to collapse
Wow a 9 year old kid already having a contract? That's new to me. Same goes with having a 4.3inch phone for a small hand :woot:
Riyal said:
Wow a 9 year old kid already having a contract? That's new to me. Same goes with having a 4.3inch phone for a small hand :woot:
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Click to collapse
I know Xo My Father has the highest credit possible. So T-Mobile gives him the max number of lines he can get (14 I think). Everybody uses him to get cheap service, and cheap phones. Since he has a bill with 14 lines, he gets a lot of perks. Like free GSII, or a $50 GSIII. So my brother gets the phone purely on the grounds that he needs a phone with his service Xo That's why I'm considering buying it off them, and giving him the Radar I just got.
Be nice if you could, would love to see you around here cooking up cool dev projects as you go exploring what you can do with the device.
Sent from a digital distance.
AgentCherryColla said:
I know Xo My Father has the highest credit possible. So T-Mobile gives him the max number of lines he can get (14 I think). Everybody uses him to get cheap service, and cheap phones. Since he has a bill with 14 lines, he gets a lot of perks. Like free GSII, or a $50 GSIII. So my brother gets the phone purely on the grounds that he needs a phone with his service Xo That's why I'm considering buying it off them, and giving him the Radar I just got.
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Click to collapse
Get me a gsiii for $150!!!
::Respect::