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A note to my Samsung Captivate....

Dear Captivate,
I would like to thank you for the last two and a half months of wonderful service. I have enjoyed your SAMOLED screen, your Swype, and your 16 gigs of memory. Sadly, I didn't love you enough to keep you from getting stolen away from me. And for all of this, I want to say I'm sorry. And, where ever you may be, promise me one thing: If AT&T ever does an OTA Froyo rollout, convince your new owner to upgrade and in the middle of the update....Brick yourself. As I type this, I'm also searching Ebay for one of your many siblings. I hope you understand.
-Koop

That sucks. Might want to install the lookout mobile security app or a similar app that allows you to find/track your lost device and lock the phone. Just in case it happens again.

It is installed, but they pulled the battery.

I have a spare captivate, wife says I don't need three phones pm me if you are interested with an offer. Like new 1006 build with decent gps, handles oc to 1350 stable.

As long as at&t had your IMEI on file call it in stolen and they can block out so it won't be good to anyone.

I lost one before too unfortunately I had one of the poorest gps on it so lookout or wheresMyDroid didn't work, strange I know. Go figure, must be an isolated issue, this Gps.
Sent from my SGH-I897 using XDA App

you are funny. lol. Sorry about what happened. you really should call att to suspend that phone.

that really sucks man , I feel for you
getting your **** stolen sucks

Get that IMEI blacklisted now!

groves226 said:
Get that IMEI blacklisted now!
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+1 Get the IMEI blacklisted. He won't have too many options -- neither can he use it on AT&T, not sell it to anyone on AT&T unless the buyer doesn't put his SIM in n check. Get it blacklisted IMMEDIATELY. It will become unusable on AT&T.

Just picked up a brand new one for my son on craigslist for $300. Too bad you did not have Lost Phone installed.
Sent from my GT-I9000 using XDA App

Like the note to your cappy lol. But really, that sux man. Sorry to hear about that. I would definetly notify AT&T and get the IMEI blacklisted. Hope you find a good deal on a new one. Although, you may want to consider migrating to a 4G phone, now that your Captivate has been relieved of duty.

T-Mobile Qustion. Please help

I have asked this question before in the xda general section but no responces so maybe ill have luck here. So I purchased the Galaxy S 4g 1 month ago and while I like this phone I want to exchange it for the g2x. I just want to know if its possible, if anyone has tried exchanging their phone after the 14 days because this is my second unit and I am still having major battery issues. Ive tried everything from recalibrating the battery, putting the screen on the minimum brightmes+ screen filter, juice defender, going back to completely stock with no apps, etc and my battery life is still pretty terrible. After playing ONE hour of words with friends (bored and i just wanted to test) my phone goes from 100 to 20%. Words with friends isnt even a cpu heavy game and it took that much out of the battery? Its just unacceptable so I want to try out the g2x which from what I have read has amazing battery life for an android device. So if anyone can provide any advice on what can I do to exchange this phone I would greatly appreciate it. The earlier I change this phone the better. Sorry if this question has already been asked. Ive done a search and i didnt find anything. Thanks
Sent from my SGH-T959V using XDA App

It's called warranty. So unless you bought a different region phone that nullifies warranty, contact the manufacturer and explain your problem, they'll have you ship it back to them for a fix. When you get a working unit back, either enjoy it, or sell it and get something else.

nextonline said:
It's called warranty. So unless you bought a different region phone that nullifies warranty, contact the manufacturer and explain your problem, they'll have you ship it back to them for a fix. When you get a working unit back, either enjoy it, or sell it and get something else.
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This is my second phone, I already used the waranty because my first had the exact same problem so instead of going through the entire process again I just want to avoid the galaxy s 4g all together and get the g2x. Selling the phone isnt really an option either because who would want a galaxy s 4g when there is the g2x, the sensation, and galaxy s 2 right around the corner. I only got this phone because I was doing a switch of responsibility which means my 2 years starting all over again so I decided might as well upgrade. Now im stuck with this thing.
Sent from my SGH-T959V using XDA App

icy56 said:
I have asked this question before in the xda general section but no responces so maybe ill have luck here. So I purchased the Galaxy S 4g 1 month ago and while I like this phone I want to exchange it for the g2x. I just want to know if its possible
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Yes, if it was less than thirty days then it's possible. If it's beyond thirty days then you may have a hard time. My girl bought a Vibrant and didn't like it, but liked my Hd2 running Cm7. It had been 27 days since she bought the Vibrant, and she was able to return it, and me pay the 100.00 difference for a MyTouch 4g. So, the end result was she got my HD2, and I got a new MyTouch 4g. She had to complain (in store) about the Vibrant, and the manager approved the return. Technically, you have 14 days, unless a manager approves the return. Just don't make it obvious that the only reason you're returning the Galaxy is because the G2x is out.
You might want to try customer loyalty if you can't find a manager.

WorldWide60 said:
Yes, if it was less than thirty days then it's possible. If it's beyond thirty days then you may have a hard time. My girl bought a Vibrant and didn't like it, but liked my Hd2 running Cm7. It had been 27 days since she bought the Vibrant, and she was able to return it, and me pay the 100.00 difference for a MyTouch 4g. So, the end result was she got my HD2, and I got a new MyTouch 4g. She had to complain (in store) about the Vibrant, and the manager approved the return. Technically, you have 14 days, unless a manager approves the return. Just don't make it obvious that the only reason you're returning the Galaxy is because the G2x is out.
You might want to try customer loyalty if you can't find a manager.
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Thanks for replying. I think im going to have big issues in returning this phone then. I just realised that this is my 2nd month not 1st owning this phone. Plus our store reps where I live arent too friendly. My mom got a feature phone because she doesnt need a data plan but when she wanted to return it and couldnt within 14 days because of constant snow storms they did not let her even after talking to the manager. They kept saying well thats to bad, you had 14 days. Ill still try it out though, if that doesnt work ill try calling customer service.
Sent from my SGH-T959V using XDA App

I remember reading somewhere that words with friends is a major battery killer. Anyways, you could try offering to return the phone and resigning a new two year contract with the g2x. When in doubt, mention switching to another provider.

Chalup said:
I remember reading somewhere that words with friends is a major battery killer. Anyways, you could try offering to return the phone and resigning a new two year contract with the g2x. When in doubt, mention switching to another provider.
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This.
If all else fails, sell that Vibrant 4G on Craigslist. I bet you can easily get close to $500 for it. Especially if it's brand new and in perfect condition. If you have everything it came with, reseal it and sell it new in box.

since the g2x is out, the GS will not worth $500 anymore...since the full retail price of the g2x is $500
Sent from HTC HD2 with Android

Verizon's headache of customer service...

Restored my phone to stock two days ago and updated from Froyo to Gingerbread. Official HTC/Verizon update. Guess what? Broke my internet (in the best way to say it.) I had flaky 3G connection and no 4G at all. Most of the time, it would be at 1X or no data connectivity at all.
Went through all the steps of soft resets, pulling battery, factory resetting, toggling mobile network state, toggling data connectivity, toggling roaming, toggling between CDMA only and CDMA/LTE. You name it (in the range of things that didn't void warranty) and I did it. Nothing.
So I call customer service, and the woman said that she WOULD send out a SIM card, but it'd be faster for me to go to the Verizon store and they'd replace it for free, no hassle. So, went down to the store (It's only about five minutes from my home) got it switched out, bam. Had 3G, that was it. The rep was pretty busy and wanted to rush me out, so he said "It's fine, just give it ten minutes. Thanks for coming by." Twenty minutes later, sitting in my room and notice that...oh darn, no internet connectivity at all. Went through all the basic steps again, and nothing.
By this point, raging.
Call their tech support and they say that they're sending me a new thunderbolt (yay!) So, yesterday it came in (after I had to call Fed Ex and correct my address because the woman completely got it wrong lol) Unbox it, put in my SIM and SD cards and my battery, start it up. Worked just fine. Praise Jeebus! Left it that way for the rest of the night because I didn't need to use my phone, but when I made a call this morning, I realized that my phone speaker was making a grinding metallic buzzing like noise...
Great.
So I call in, and the techie I talked to told me to call Asurion since it was a CLNR (Made me mad since they said it'd be a brand new phone) and they told me I'd have to pay a deductible! So I hung up and called Verizon back (still using a rather polite tone after all the bull****) and quickly gave them the whole story and informed them of how Asurion wanted me to pay $100 for a new phone because the phone I had JUST gotten was broken and was shipped that way. They apologized, said they didn't know why Asurion would do that, and said I should have another Thunderbolt on my doorstep tomorrow.
If this one is busted as well, I'm going to throw away Mr. Nice Guy and raise hell. I've been with Verizon for almost four years now and they just keep giving me the runaround. This is absurd. Not the first time some crap like this has happened because of a malfunctioning phone.

Whenever you call VZW, you should ALWAYS choose the "cancel account" option at the teleprompt. It will automatically escalate your call to a high level tech who actually knows his/her **** and is authorized to make more changes than the low level peons.

If there's something wrong with the one they send me tomorrow, I'm calling them right off the bat and asking to be transferred to their retention department lol. Same thing, I guess. I'm going to rage and tell them give me a NEW phone. Not dealing with another broken refurbished phone. Some warranty THAT is.
What makes me even more mad is the fact that they sent me to Asurion when I found out that Asurion no longer handles ANY of the warranty issues. So they knew I'd be charged to pay for a new phone because THEY screwed up.

I had the exact same thing happen...no 4g. They sent me a new SIM, nothing. Sent me a new phone, buzzing in the earpiece. Only difference was that I happened to notice it right away when I was testing the phone. Called them back and they just sent me another replacement phone, no questions. Never had to go through Asurion because it was broken when I got it. Weird that they made you do that. Second new (refurb) phone I got worked great and 4G is back.

The Thunderbolt I got today was a brick. Seriously? lol. I called Verizon to cancel my account due to all the bullsh*t and the supervisor said she'd send me a brand new Rezound instead of a CLNR Thunderbolt. Well, nice knowing the Tbolt and everyone on the forum. Best of luck to all the devs, I hope Twistd gets ICS up and running for you guys

I've been with VZW for 12 years, no bad experiences...wish they'd send me a Rezound!

It doesn't seem like Verizon had bad customer service. You got a lemon of a phone.
They're sending you a brand new Rezound. Doesn't sound like bad customer service to me.
Sent from my HTC Mecha using xda premium

OP...So YOU broke your phone (voided warranty, Verizon needs not offer any assistance in fixing it). Then blame them for the software issue you created? To top if off you get a "free" upgrade from Verizon (refurbished of course), and then are surprised that it is not of the highest quality. Sounds like you need to jump back in to reality, as well as take responsibility for your own actions before "raging" against others for them. You should be jumping for joy that you got a new phone, not crying about it.
I have had to deal with all major cell phone vendors as part of my job. I can tell you without any question what so ever that Verizon has by FAR the best customer service of all cell phone vendors.

turbosrrgood said:
OP...So YOU broke your phone (voided warranty, Verizon needs not offer any assistance in fixing it). Then blame them for the software issue you created? To top if off you get a "free" upgrade from Verizon (refurbished of course), and then are surprised that it is not of the highest quality. Sounds like you need to jump back in to reality, as well as take responsibility for your own actions before "raging" against others for them. You should be jumping for joy that you got a new phone, not crying about it.
I have had to deal with all major cell phone vendors as part of my job. I can tell you without any question what so ever that Verizon has by FAR the best customer service of all cell phone vendors.
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Absolutely. You don't have outsourced customer service and they actually care about how happy you are.
Geez, the whiney kids and their sense of entitlement.
Sent from my HTC Mecha using xda premium

turbosrrgood said:
OP...So YOU broke your phone (voided warranty, Verizon needs not offer any assistance in fixing it). Then blame them for the software issue you created? To top if off you get a "free" upgrade from Verizon (refurbished of course), and then are surprised that it is not of the highest quality. Sounds like you need to jump back in to reality, as well as take responsibility for your own actions before "raging" against others for them. You should be jumping for joy that you got a new phone, not crying about it.
I have had to deal with all major cell phone vendors as part of my job. I can tell you without any question what so ever that Verizon has by FAR the best customer service of all cell phone vendors.
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u realize he said he went back to stock....went through the update THEN he had connectivity issues...then 2 lemons later they decide to give them a phone. also, the rant was BEFORE the new phone...

He was very patient and calm until the 4th time he was wronged by either broken phone/software in which case i believe was not his fault, then he raged, tbh some people would have already raged way before this guy did. Also i dont think he meant verizon is bad at customer service but he was frustated after getting like 3 diff. broken phones which is also not his fault. Just my 2 cents
Sent from my HTC ThunderBolt using xda premium

turbosrrgood said:
OP...So YOU broke your phone (voided warranty, Verizon needs not offer any assistance in fixing it). Then blame them for the software issue you created? To top if off you get a "free" upgrade from Verizon (refurbished of course), and then are surprised that it is not of the highest quality. Sounds like you need to jump back in to reality, as well as take responsibility for your own actions before "raging" against others for them. You should be jumping for joy that you got a new phone, not crying about it.
I have had to deal with all major cell phone vendors as part of my job. I can tell you without any question what so ever that Verizon has by FAR the best customer service of all cell phone vendors.
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Ha. Ha ha ha. I had forgotten I posted here, actually.
A software issue I created? No. I don't call returning to their stock image then updating to THEIR update MY issue. The rep I spoke with said that it wasn't an unknown issue. No, I only got a "free" upgrade after they sent me a phone with a broken ear speaker and one that didn't even turn off.
I'd be glad about the new phones if they weren't junked as well. My first Rezound pretty much burned out, and the new one has a yellow tinted screen with pink soft keys instead of red and horrible light leakage.
I understand where you'd be coming from if I had said "wahwahwah" about it all.
But Jesus, you can't tell me if you had gotten two bad phones in a row you wouldn't be raging. And now I've gotten two more that were junk.
Please, tell me more about how I have to jump into reality.

CanesDrew said:
Absolutely. You don't have outsourced customer service and they actually care about how happy you are.
Geez, the whiney kids and their sense of entitlement.
Sent from my HTC Mecha using xda premium
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Sense of entitlement? Right.
Yeah, they care so much that one of them sent me to Asurion when it was clearly a warranty issue with the first refurbished that I got. Not to mention the woman that told me she had written a few notes on my system to aid in the process after all of it to get the Rezound...when she never did. The next rep I spoke with had no clue what I was talking about. So, once again, sense of entitlement? Please. Do elaborate after you understand that their software update broke my radio connection, the second phone I got was busted, the third was busted, the first Rezound burned out after a week, and the new Rezound has horrible build quality issues.
Might want to actually read my first post before you try to act like I'm being a "Waaaaaaaaah gimme new phone because I had one issue!"
Out of maybe 12 times I've had to call Verizon due to busted phones, I've had 2-3 that I would actually rate as satisfactory. The others certainly weren't pleasant. I know the busted phones are completely HTC's fault (at the time of the original post, I thought it was Verizon who certified the devices. Yes, ignorance on my part), but that doesn't excuse how many times I've pretty much gotten very cold and bitter treatment.

Is there a point to this thread? If not, mods please close.

th3_g00b said:
u realize he said he went back to stock....went through the update THEN he had connectivity issues...then 2 lemons later they decide to give them a phone. also, the rant was BEFORE the new phone...
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I think he himself caused a mismatch in radios. I don't believe that a factory reset that takes you back to Froyo replaces the radios with Froyo compatible radios. In any case it sounds like a case of rooted incompatible radios that was causing his issues.
-Frank.
Sent using Tapatalk 2

I understand the OP's frustrations. I have been with Verizon for 6 years now after my company was bought out by them. I could have went somewhere else at that point but I stayed for the sake of the reputation I had known Verizon to have among others I knew.
I went through a point of time where 2 of us on the plan had bad phones, known issues etc. They shipped out warranty replacements and they didn't work right either etc. I have had good customer service from them before, but I think its really just the luck of the draw with them. We went through 12 different shipments before they finally decided to send us phones that worked. This was not the fault of any screwing with the phone's technology, this was stock.
In Verizon's defense, this will always be an issue. Companies with high customer service ratings will always have at least 1-2 peons that don't care working for them. And it may just be the luck to get that 1 peon on the phone at the time....
Don't give up on a company because of one bad situation if you have many others to look at as good. They are a good company (for the most part) with some bad seeds...it happens to most if not all.
Glad to see your phone was taken care of!!!

Need some help

So I decided to try AT&T(Currently with Sprint) just to see how much better the network was due to how horrible Sprints network is. So I went and purchased the AT&T One X. I absolutely loved the phone and the difference in download speeds is just ridiculous. Well I had the phone for about a 1 1/2 days and was having a problem where the phone would just randomly reboot and was getting to be a major pain. So I went to AT&T and asked if I could swap it for a new one. After about 30 minutes of going back and forth and threatening to cancel my contract they agreed to give me a replacement but I would have to pay the $35 re-stocking fee, but they didn't have the color I wanted so they found another store that had one. I went there to pick it up and noticed that the seal on the box had already been cut. I thought, maybe they just cut it open while I was on my way. I also noticed the guy couldn't get the phone to turn on and come to find out it was completely dead, which was weird because the first one I bought had almost a full charge when I got it. So I took the phone and after I got home I was looking around in the settings menu and noticed that the battery had over 2 days of use and I only had the phone for an hour. So I called the store and asked the guy why that was and he told me they were probably doing tests with it in the store. I told him I didn't want a phone they were messing with in the store and that I wanted a brand new one. Well he hung up on me. So I went back to the store I bought the first one from to see if there was anything they could do and they said for 1, I can only swap out the phone once within my 30 day period and 2, since the phone came from the other store they would have to be the ones to replace it and if I wanted to cancel my service I would have to pay another $35 restocking fee. So my question/questions are, (1) Has anyone noticed that there battery had been used for any amount of time when you first got the phone and (2) For anyone that may work or has worked for AT&T in the past, am I entitled to a new phone since clearly my phone had been used and was not new? Sorry for such a long post but I thought I would get the best advice if the whole story was laid out. I know getting a phone that had been played with for a couple hours may not be a big deal to some but to me I paid for a new phone and that's what I want. Thanks in advance for any help or advice you may be able to give.

Get your new phone.. [email protected] ATT
Sent from my ROOTED HTC One X using xda premium

When I got my one X they opened it for the first time right in front of me, it still had the plastic seal on the box.

Go back and demand they give you a new phone. You should never have had to pay the restocking fee for the first one and you sure as hell shouldn't have to get stuck with a phone that wasn't new. Good to see you here, btw. I hope you decide to stick with the One X, it's an amazing phone... I don't miss my E4GT at all now that I have this thing. Gonna be theming for us?
Sent from my HTC One X using XDA

_MetalHead_ said:
Go back and demand they give you a new phone. You should never have had to pay the restocking fee for the first one and you sure as hell shouldn't have to get stuck with a phone that wasn't new. Good to see you here, btw. I hope you decide to stick with the One X, it's an amazing phone... I don't miss my E4GT at all now that I have this thing. Gonna be theming for us?
Sent from my HTC One X using XDA
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Thanks guys for all the feedback. I really appreciate it. Ya, they made me feel like I'm crazy for wanting a new phone. As long as they agree to give me a new phone I plan on keeping it and I definitely plan on building themes for it. If not then they can have it back and I will stick with what I have. I have never been treated so bad. One thing I think they could get a few lessons in from Sprint are Customer Service. By the way, good to see you here as well.

one word paragraphs lol

The_Zodiac said:
one word paragraphs lol
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Sorry
10char

Any update? Did you bring it back in?
Sent from my HTC One X using XDA

battery left in the phone can be different...but they should open the package infront of you...or you can ask for a new phone...unless you were not promised for a new one.

_MetalHead_ said:
Any update? Did you bring it back in?
Sent from my HTC One X using XDA
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Ya, I took it in and the guy that was there said he was the one that personally opened it and he opened it to show a customer and may have forgot to turn the phone off. He said that he would not take the phone back because there was nothing wrong with it. Even after I threatened to cancel my service he said, that's fine but I will not take it back since there is nothing wrong with it. He said if there was something wrong with it that would be a different story but since there isn't then there was nothing he could do about it.

Tiffany84 said:
Ya, I took it in and the guy that was there said he was the one that personally opened it and he opened it to show a customer and may have forgot to turn the phone off. He said that he would not take the phone back because there was nothing wrong with it. Even after I threatened to cancel my service he said, that's fine but I will not take it back since there is nothing wrong with it. He said if there was something wrong with it that would be a different story but since there isn't then there was nothing he could do about it.
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That's kinda BS but whatever... if there's nothing wrong with it then I'd just keep it. Think of it this way, it's still for all intents and purposes brand new, still has a full warranty (though not too many of us here care about warranties lol), and if something does turn up to be bad with it, then you can exchange it. Don't let your bad experience with a couple idiots at the stores overshadow the excitement of getting such an amazing phone. I know I am completely obsessed with mine, I really feel the same way I did when I got my OG EVO 4G 2 years ago... not even my E4GT was able to give me that feeling again. This thing is so damn cool, just enjoy it and forget about all this BS. That's my two cents

_MetalHead_ said:
That's kinda BS but whatever... if there's nothing wrong with it then I'd just keep it. Think of it this way, it's still for all intents and purposes brand new, still has a full warranty (though not too many of us here care about warranties lol), and if something does turn up to be bad with it, then you can exchange it. Don't let your bad experience with a couple idiots at the stores overshadow the excitement of getting such an amazing phone. I know I am completely obsessed with mine, I really feel the same way I did when I got my OG EVO 4G 2 years ago... not even my E4GT was able to give me that feeling again. This thing is so damn cool, just enjoy it and forget about all this BS. That's my two cents
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I agree. It really left a bad taste in my mouth and I was really considering just canceling my service because the customer service I've received from AT&T has been horrible so far. But I absolutely love this phone and it's almost impossible to think about giving it up. Thanks for all the advice.

I'd call at&t customer service and complain about paying a restock fee on that first return. defective devices NEVER should have a restock fee. Since you're new customer, and can cancel service with NO penalty, I'd be shocked if they didn't give you some kind of account credit, probably more than the 35 dollars you were charged. I've found AT&T's phone reps to be very good in the past and as always you catch more flies with honey.
Good luck.

Tiff,
Was this a corporate store or one those preferred retail stores? If it's a corporate store you need to call AT&T over the phone and tell them how you were treated. Let them know the whole story and that you were charged $35. That's not what is suppose to happen.
If it's one of those preferred retailer stores, I'd return it and go to the corporate store and buy it there.
Sent from my HTC One X using Tapatalk 2

droidiac13 said:
Tiff,
Was this a corporate store or one those preferred retail stores? If it's a corporate store you need to call AT&T over the phone and tell them how you were treated. Let them know the whole story and that you were charged $35. That's not what is suppose to happen.
If it's one of those preferred retailer stores, I'd return it and go to the corporate store and buy it there.
Sent from my HTC One X using Tapatalk 2
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Sadly it was a corporate store.
Sent from my HTC One X using Xparent ICS Blue Tapatalk 2

You should definitely call AT&T and get the restocking fee back. It's crazy to make you pay extra just to have a working phone.
Don't know if they'll give you a new phone though. Did you do a factory data reset on the one you have to wipe it?

Call customer service and ask for retention department first off when they transfer u tell the rep Ur thinking about canceling and tell them y(Ur story) and see what they say..also u could call att corporate hq I did that once...filled. formal complaint with presidents assistant and Mr. Riko griffin called me back next day and gave me..I said GAVE me TWO vivid at no cost all cuz some dumb a** told me that he COULD give me a discount but wasn't going to and didn't have to tell me y lol so if u tell them Ur story they will fix it
Sent from my HTC One X using xda premium

[Q] Question about returns of damaged devices

Hi, and if I'm breaking any etiquette or there's a post someone can point me to, feel free to give me a smack upside the head!
Here's my issue. I've had the S3 since release, and it's been a great phone to me. On my birthday this past weekend, a friend decided to play a prank and was going to do something to my phone (probably change my background to something stupid, who knows.) I noticed my phone missing very quickly, called it using another phone, and in his drunken stupor he tried to "cutely" hide it in his jacket and completely missed the pocket and threw the phone, quite hard, onto the floor. This resulted in a crack screen, but the phone does turn on yet.
Now here's my issue. This phone has been rooted since the instant I was able to, and was running a KitKat ROM at the time of the accident. I did have the extra insurance, which I utilized and filled out honestly without thinking about the fact the phone isn't stock (next day I was still a tad drunk. Mid 30's crisis and all that.)
So now I have to return the phone. What is my best bet? Should I attempt to get it back to 4.3 using these instructions (http://forum.xda-developers.com/showthread.php?t=2586319) if I can even get into the recovery blindly? Should I damage it more? Am I worrying for no real reason at all? I'm at a bit of a loss here. Any help would be GREATLY appreciated. Thanks all.

Cowmunist said:
So now I have to return the phone. What is my best bet? Should I attempt to get it back to 4.3 using these instructions (http://forum.xda-developers.com/showthread.php?t=2586319) if I can even get into the recovery blindly? Should I damage it more? Am I worrying for no real reason at all? I'm at a bit of a loss here. Any help would be GREATLY appreciated. Thanks all.
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If you filed an insurance claim, don't worry about it. Asurion doesn't check to see the OS, like Verizon does when you try to 'warranty' the device. If it's broken, they sell it for parts or they refurbish it, flash it stock and Verizon is never the wiser to what they had to do to your device.
I speak from personal experience.

beepea206 said:
If you filed an insurance claim, don't worry about it. Asurion doesn't check to see the OS, like Verizon does when you try to 'warranty' the device. If it's broken, they sell it for parts or they refurbish it, flash it stock and Verizon is never the wiser to what they had to do to your device.
I speak from personal experience.
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Great, that's excellent to hear. It's in pretty bad shape, honestly. I generally take good care of my devices, but it's been around the block a few times now. This is the first time I've actually ever had to use my insurance, so I wasn't sure about how they handle it.
I had heard some bad things about the replacement devices they send out due to being refurbishes, but so far the replacement device I've gotten works well. It's battery lasts for quite a bit more than the two I switched between before, too, which is nice.

Cowmunist said:
Great, that's excellent to hear. It's in pretty bad shape, honestly. I generally take good care of my devices, but it's been around the block a few times now. This is the first time I've actually ever had to use my insurance, so I wasn't sure about how they handle it.
I had heard some bad things about the replacement devices they send out due to being refurbishes, but so far the replacement device I've gotten works well. It's battery lasts for quite a bit more than the two I switched between before, too, which is nice.
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Don't worry about the refurbishes... I've had 5 total in my years with Verizon and have never had serious issues. AND if you have the 'extended warranty' coverage with them, like I do, if the phone wonks out, take it to verizon as a warranty replacement. The only problem I ever had was a wonked modem (hardware) on an old Droid RAZR; I took it to VZ and they warrantied it it, giving me a brand new one. Note, you might get a refurb through the warranty process, but VZ has a lemon rule, so if you have to return 3 of the same device, you can get a different model, brand new.

beepea206 said:
Don't worry about the refurbishes... I've had 5 total in my years with Verizon and have never had serious issues. AND if you have the 'extended warranty' coverage with them, like I do, if the phone wonks out, take it to verizon as a warranty replacement. The only problem I ever had was a wonked modem (hardware) on an old Droid RAZR; I took it to VZ and they warrantied it it, giving me a brand new one. Note, you might get a refurb through the warranty process, but VZ has a lemon rule, so if you have to return 3 of the same device, you can get a different model, brand new.
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Lemon rule is not true. You MIGHT get an employee who is soft and doesn't want to hear you complain about your phone anymore and make you an offer they're not supposed to. If you do, good for you I guess. But there is no lemon rule. Your warranty covers the phone you purchased, not a different model.
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My wife worked as a tech in a store for 3 years and I've personally had a manager tell me that's their policy when I had 3 Droid 2 phones go to crap on me. Maybe it's changed, but vz had a lemon policy that my wife used to have to abide by.

beepea206 said:
My ex wife worked as a tech in a store for 3 years and I've personally had a manager tell me that's their policy when I had 3 Droid 2 phones go to crap on me. Maybe it's changed, but vz had a lemon policy that my ex used to have to abide by.
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I'm a tech in a corporate call center. They don't have techs in corporate stores anymore. I don't know about vendors, but all replacements go through either tech support or customer service. Like I said, you might get someone who just wanted you to go away and offer you something you are not entitled to, and of course there are instances when exceptions are made, but as a policy, warranty covers purchased device.
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flyestAC said:
I'm a tech in a corporate call center. They don't have techs in corporate stores anymore. I don't know about vendors, but all replacements go through either tech support or customer service. Like I said, you might get someone who just wanted you to go away and offer you something you are not entitled to, and of course there are instances when exceptions are made, but as a policy, warranty covers purchased device.
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Must have been something her regional manager had as a customer service policy in those specific stores; she was told it was a company policy, but that could have been a misstatement.
Anyway, to the OP, don't worry about refurbishes.

beepea206 said:
Must have been something her regional manager had as a customer service policy in those specific stores; she was told it was a company policy, but that could have been a misstatement.
Anyway, to the OP, don't worry about refurbishes.
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Yeah definitely don't worry about "refurbs". Most refurbs are phones that have nothing wrong with them and were sent back because of user error or they wanted a different phone and thought if they said there was something wrong with it they'd get a new one. Refurb really only means it can't be sold as new.
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flyestAC said:
Yeah definitely don't worry about "refurbs". Most refurbs are phones that have nothing wrong with them and were sent back because of user error or they wanted a different phone and thought if they said there was something wrong with it they'd get a new one. Refurb really only means it can't be sold as new.
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I dealt with a similar situation in my old compy shop 10 something years ago. We were resellers for a few brands (Acer, Lenova, some others) and the Acer "refurb" units were pretty much all returns to big box stores from people that decided that the laptop didn't fit their needs. Lenova refurbs, on the other hand, were just that. They were still very reliable, though.

Ive heard of the "lemon rule" but never had the option. Wat ive heard from am employees its not a policy but they make exception like that to keep customers happy and coming back. Its more of a YMMV type of thing. Honestly i wanna work at a vzw store ill put xda as my reference . Once i was opening up an insurance claim over the fone the lady was nice look up my info amd told me of i had extended warranty wich i did to go tp vzw and ask for a new fone. The lady was nice most reps would of jst taken my money. Is the deductible still $100 for thr S3