I just got the Inspire through my work but the data is not working. They just switched my phone over from the Captivate and I had data fine. They have no idea what the issue is. I have the H+ with the check mark under it.
It just keeps giving me connection failed due to incorrect APN setting. When I look at the APNs I have Media Net and MMS listed. I can select Media Net but I can't configure anything on it, everything is grayed out.
Anyone have any ideas?
create a new apn and use the settings on this page.
I had the same experience... while it's true that creating a new apn will "fix" the problem, the real problem is almost certainly that you don't have a 4G data plan.
Went to corporate store and talked to a clueful rep, who hadn't done a 4G order before. I wanted to make sure I kept my unlimited data plan (Note, said plan was "3g"), which he did.
Once I got home, phone couldn't connect to data, so I added an APN called 'att', pointing to 'wap.cingular', and the phone worked-- except that the AT&T Wireless page showed me as not having a data plan at all. Of any kind.
Called rep back, he investigated, and discovered that the new phones must have a "4G" data plan-- In this case, he had entered the code for "3G unlimited data", and the system deleted that plan. Once he entered it as "4G unlimited data", the problem was fixed. I deleted the APN I'd created, turned mobile data off/on, and the phone's been working fine since.
So, short form... If your phone is 4G, and your data plan is 3G, the system will "fix it", by removing the data plan.
The symptom is "unable to connect to mobile data" because of invalid APN.
Hope that helps, just my experience, your mileage may vary, contents may settle during shipping, yada yada.
Yep. That fixed the no data problem. I wouldn't be surprised if I didn't have a 4G plan at all. It is my work plan so I can't really do anything about it at the moment. I will have them check on it Monday. Thanks for all the help guys.
Sent from my Desire HD using XDA App
Reset to default. Fixed it for me.
Sent from my Desire HD using XDA App
Creating a new one from that site worked like a charm for my brothers HTC inspire 4g..he does not have a 4g Plan. So changing it up worked!
I'd still check with AT&T (unless the more experienced ones here say otherwise)...even if the APN change "fixes" it. I know that even though I handed them my 3G iphone and had them copy the contacts and stated that I wanted to be sure I got stepped up to 4G, I still found that my plan had not been properly set up at the store in which I bought it...spent an hour or so on the following Sunday talking to an AT&T rep and explaining where they went wrong - somehow they showed my plan was still an iPhone 3G plan with unlimited data - and somehow my phone worked until that point, even though the rep said it shouldn't have been working.
I think they have an issue with in-store changes updating their main systems or something. At any rate, it's worth a call to get it straightened out properly with AT&T.
I don't notice any difference between "4G" speeds on the Inspire vs. "3G" speeds on the iPhone. Could just be my market.
Had the same issue here.
I just reset the phone to default > Home > Menu > Settings > SD and Phone Storage > Factory data reset.
When I bought it in the store, The idiot handed it to me and was all; set it up....I just skipped everything. Well one of the things I skipped was Wifi/Mobile data set up.. Its good to go now as after the reset it set it all up.
Related
History:
Company issued BB Curve 3g
Bought my own Captivate, took SIM from BB and put into Captivate. Voice and DATA work great. Now I have a nice phone that work pays for
Yesterday I bought an Infuse, took 3g SIM from cappy and put in it. Voice calling works NO data though.
Go to AT&T cust center this morning and they replace the sim with a new 4g one. Still NO DATA. Put the new 4g sim in the cap everything works fine - in Infuse only voice but no data which means no email = can't use for work & out a lot of money.
Does anyone know a fix for this or even why it's happening ? Will rooting it fix it ?
Yes, they have to switch you to a 4g plan in the system, your features and cost will still be the same but you will have "4g data plan". I know because I had the same issue. They had to enter my imei number into the system and then make the switch. It works in the captivate because that's a 3g device.
infuse 4g "a lot a screen real estate"
Which means I'm screwed because my IT people would not authorize that to be done as I am only allowed to use a BB or Iphone. Neither do I like. They were quite pissed when I told them I removed the sim from my BB. So no way to use the new Infuse. Not going to make the wife happy considering I shelled out cash for it last night.
Just curious, did you actually check to make sure 'packet data' was enabled in wireless settings under mobile networks?
That's the probable cause, you shouldn't need to change your data plan if coming from a captivate
Sent from my SAMSUNG-SGH-I997 using XDA App
yep. Everything is checked. Its a 4g issue and my company won't authorize attaching my blackbery data plan to the iemi of the new infuse because we aren't allowed to used android devices
scottcwhite said:
yep. Everything is checked. Its a 4g issue and my company won't authorize attaching my blackbery data plan to the iemi of the new infuse because we aren't allowed to used android devices
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Click to collapse
Ugh, that's stupid
Sent from my SAMSUNG-SGH-I997 using XDA App
its not that you need a "4g plan" its some network protocol they have to change. its actually the same one that the iphone uses. the guy in the att store showed me. i was making sure they would not touch my plan. no way im getting rid of my unlimited data.
The Jack of Clubs said:
its not that you need a "4g plan" its some network protocol they have to change. its actually the same one that the iphone uses. the guy in the att store showed me. i was making sure they would not touch my plan. no way im getting rid of my unlimited data.
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Click to collapse
He needs the 4g plan because when they enter the imei of the infuse, the Rep can't proceed unless they select the appropriate 4g plan, trust me I spent almost 2 hrs on the phone with ATT last week before they finally figured it out. He will still have the same features he has now but they need to select "4g".
infuse 4g "a lot a screen real estate"
Yup, I had the same issue, upgrade from cappy to infuse - DATA not working with the 3G sim. I had to activate the 4G sim came with the phone - NO DATA connectivity until the att technical support had set me up for "4G plan" and IMEI should be set for that. Then got the DATA working like a breeze. All happened in 10 mins.
I've switched back and forth between an iPhone 3g, Samsung Vibrant, Motorola Atrix and the Samsung Infuse with the same sim card and I've never had any of the issues that you all are having.
I get voice, text and data flawlessly with any of the phones, without the need to change my plan. Just because you may be on a 3G plan shouldn't hinder you from being able to use data on your Infuse. Unless you've somehow come across some kind of fluke, I would start looking at something else as the problem rather than what they have your plan designated as.
I concur with everyone above. Same exact plan on the surface, so your IT guys wouldn't even know, but the plan code is different....
You actually have to own or be authorized to make plan modifications in order to even switch the plans. If its through your company, I don't think they would put you on the account as an authorized person to change plans...
BUT you can always try.... sorry....
ZeroIsntTheHero said:
I've switched back and forth between an iPhone 3g, Samsung Vibrant, Motorola Atrix and the Samsung Infuse with the same sim card and I've never had any of the issues that you all are having.
I get voice, text and data flawlessly with any of the phones, without the need to change my plan. Just because you may be on a 3G plan shouldn't hinder you from being able to use data on your Infuse. Unless you've somehow come across some kind of fluke, I would start looking at something else as the problem rather than what they have your plan designated as.
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Click to collapse
its not so much the plan as the fact that my company won't allow the current plan to be tied to the new infuse. I'll post the email exchange I had with my company in a bit.
slider2828 said:
I concur with everyone above. Same exact plan on the surface, so your IT guys wouldn't even know, but the plan code is different....
You actually have to own or be authorized to make plan modifications in order to even switch the plans. If its through your company, I don't think they would put you on the account as an authorized person to change plans...
BUT you can always try.... sorry....
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Click to collapse
That be the case. So I'm stuck with the captivate which is better than my company policy of BB or Iphone only.
So if anyone would like a BRAND NEW Infuse in the box for the same $500 I bought it for last night let me know. Free shipping
SO I unlocked my Sidekick earlier in order for there to be more of a market for it when I sell it, but when I popped in my friends AT&T sim card there seemed to be no data connection, anyone know why there wouldnt even be EDGE or anythng>
I have the same issue. Got this sidekick, read on here how to root it and unlock it. Called att to update my imei code, went to an att store to have them get me a new 4g sim card, aaaaand I have no data what so ever.
The only thing I've read on some random android forum I found, was that this sidekick uses a different radio freq unsupported by att. And something to the nature of since "sidekick" is a tmobile exclusive phone, tmobile has some 3rd party data service provider for it. And that service providor, since its a private co, has
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Sorry, accidently hit submit. So that 3rd party data provider has sole control over all sidekick data connections. Possibly like how you need a blackberry plan for blackberrys to utilize bbm. I'm not sure. Again, I only found these 2 reasons on some random forum, and they were not repeated elsewhere, so I don't know how accurate this is.
It sucks for me bc I have unlimited data too, not capped off at 2gb/month like the current plans.
Sent from my SGH-T839 using XDA App
Thanks alot for your answer!
Im in kind of the same situation. I let my friend take over my ATT phone because it had unlimited data and I didnt wana cancel so I just got the Sidekick prepaid plan to easily tranistion to my ATT sim but I was dissapointed when It owuldnt even pick up EDGE
jasons239 said:
Sorry, accidently hit submit. So that 3rd party data provider has sole control over all sidekick data connections. Possibly like how you need a blackberry plan for blackberrys to utilize bbm. I'm not sure. Again, I only found these 2 reasons on some random forum, and they were not repeated elsewhere, so I don't know how accurate this is.
It sucks for me bc I have unlimited data too, not capped off at 2gb/month like the current plans.
Sent from my SGH-T839 using XDA App
Click to expand...
Click to collapse
That sidekick data thing was for the old sidekicks when they ran danger's OS it doesn't apply to ours because it is android.
Sucks you guys are having this issue, i would go into your connections menu and try messing around with those settings
When you switch over to a different network you have to change your phone's APN settings. I went to europe this summer and got 3G over there the entire time with their SIM cards.
to get to APN settings go to SETTINGS>WIRELESS&NETWORKS>Mobile Networks>Access point names....
Now you'll have to create an APN depending on what your network is, you should have a T-Mobile one by default, but to get the proper settings, you can just do a google search for "(your network) APN settings" or call your provider
Oh ok thanks! All I did was connect to a default network
Story time...
I picked up a used infuse a few days ago and it came with S 7 on it. Everything works fine except for the mute first call issue, but I wanted to try a different rom. Flashed three different roms and I am unable to get a data connection with any of them.
I know I must be having a noob moment and I did a few searches and came up empty. What am I doing wrong?
You have to turn on packet-data(data enabled) settings/wireless/mobilenetworks
If that doesn't work, what ROMs did you flash? Might help in answering your question.
Yes I checked packet data.
And I tried cm7, Infused, and dlev.
restored S7 and I have data again, and there is nothing in vpn.
RUNNERX said:
Story time...
I picked up a used infuse a few days ago and it came with S 7 on it. Everything works fine except for the mute first call issue, but I wanted to try a different rom. Flashed three different roms and I am unable to get a data connection with any of them.
I know I must be having a noob moment and I did a few searches and came up empty. What am I doing wrong?
Click to expand...
Click to collapse
It might be an issue with your data plan. I had a Tilt 2 and have a grandfathered unlimited data plan. Wife upgraded to the Infuse and decided it is not for her. That is why I am using it. When I use my SIM in the Infuse, the phone function works but there was no data connection. WIFI would work but 3G data does not. I ended visiting an AT & T store to get it resolved. The folks at the store could not solve the issue and it was solved by someone they called. In short I was told that my data plan was for PDA (I once had Palm Treo). I would need to change my plan. I asked about “changing my plan” and was told I would lose my unlimited data plan. I told them “NO”. Even though, I only use about 2-3 GB per month, I do not want to lose my unlimited plan. Told them I have been with AT & T since they took over from L.A. Cellula and currently was at the end of my contract. The girl at the other end of the phone asked her supervisor and it was done. I got to keep my unlimited data plan.
I have no idea what is the difference between the plans but looking at my phone bill the old data plan is listed as GPRS WAP UNLTD DOM – DPPB. The new data plan is listed as GPRS WAP UNLTD DOM - HSDPPB.
The 2 year old SIM card was not replaced and it works fine in the new phone. You might need to visit AT & T store or call the Customer Service center.
Infuse needs a different data plan.....need to call AT&T...
Sent from my Samsung Infuse 4G - 1.6ghz
The data connection works fine on the S7 rom that it came with, just not an anything that I have put on it.
I have a data plan. I am moving to the infuse from a Backflip before that I had an Incite. All of them were modded, so I am not new to digging around in software. I do need a push in the correct direction form time to time.
I am on HSDPA now with UCK13
Well I've tried all of those on my phone and personally I think S7 is a fantastic rom CM7 and Dlev are great but are known to have data issues, if you've got data on S7, stick with it for now lol
Add miui to the list of roms without data connection. I also did a fresh flash of S7 and it is ok, nothing else will connect to data.
Should I flash a modem? That part is new to me I did not have that on the backflip.
Ok so after digging for a few days I figured it out.
I had to manually set APN for it to connect to data.
Does anyone know if it is like that because it is built off of a Rogers rom?
I have an Inspire 4G on H2O Wireless' $60 "Unlimited" (hahaha, Right) Plan and everything was working fine running virtuous affinity, then I flashed coredroid 9 and lost MMS functionality. Error returned is always Unable to send message after multiple attempts - service denied. I have my APNs set exactly as before, even restored a nandroid backup I made before flashing Coredroid but still get same error. SMS works fine just no Picture messages will send or receive. Have spoken to no less than 7 H2O CSRs to no avail. Are the APNs stored on the SIM? Should I replace the SIM? I Just Dunno. Any help with this would be greatly appreciated. Anyone else have their Inspire on H2O? Thanks
Is your network mode in mobile network settings set to auto? If google sync backed up a different setting it would keep getting set regardless of what Rom you restore.
I have h20 and my mms works just fine. Ill jump on the comp and get the link to the settings I ALWAYS use. They've worked great on any rom I've used.
Sent from my Inspire 4G using XDA App
Here's what I use. Leave everything after MNC set at whatever its set to when you make new APN:
joe3681 said:
Here's what I use. Leave everything after MNC set at whatever its set to when you make new APN:
Click to expand...
Click to collapse
Yeah, those are what I had set. Thanks for posting that up though, turns out it was something on their end. went through another three calls to India before getting a CSR that I could understand and would listen and do what I told them to do to get it back. The solution was to "Refresh the Account" as they have had to do 6 times in the last two months to bring back Data which drops out at least every week or so.. Thanks again, and btw, how is your data speed?
rpicaso said:
Yeah, those are what I had set. Thanks for posting that up though, turns out it was something on their end. went through another three calls to India before getting a CSR that I could understand and would listen and do what I told them to do to get it back. The solution was to "Refresh the Account" as they have had to do 6 times in the last two months to bring back Data which drops out at least every week or so.. Thanks again, and btw, how is your data speed?
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Click to collapse
Yep! That's happened to me about that much too! My speed's not terrible. I usually get pretty close to 3mbps. Never any over that...
Did you see they cut the data limit down for the $60 plan? It was 2gb, now its 1GB!! That's bull****!
That's about what I'm getting in Dallas/Fort Worth too. I saw that it said 1GB+ but I've been using about 2GB per mo. guess I'll see this month as I just recharged on the fourth. One of the reps I spoke with said they are coming out with a new $65 plan that would be "Truly unlimited" for whatever that's worth..lol more Bait and switch probably. It is some major bull**** though, if the inspire supported the 1700Mhz band, my ass would be on Simple Mobile by now. Worst Customer service of ANY company I've ever dealt with.
I've always had good luck with the people I reach. Granted its a minimum 20 minute hold but I guess that's the price you pay. I was using Straight Talk service but their customer service was full of idiotic foreigners but the $45/mo was nice!
Sent from my HTC Inspire 4G using XDA App
Hey guys, I have an Inspire that I have unlocked, rooted, flashed cm7, and run on Straight Talk (ATT sim) all has been working great. Yesterday I installed Tweaker trying to get 3g instead of H+ (data had been working fine, just not 3g like I wanted). The app disabled wifi and verified internet connection, it was still on H+ but it was working, but some time after that I noticed that my data icon was gone. I was out of range for wifi, I checked the settings and mobile network was checked, I usually leave it unchecked unless I need mobile data. I reset my apns back to default, double checked that they were correct. I popped the sim out and stuck it in a go phone I have lying around and it shows a 3g icon, so I dont think Straight Talk is behind it. I called them and the girl said everything looks like it should be working from her end. I restored the stock rom I had backed up before the cm7 flash, still no data. I did another wipe and reloaded my backup from cm7 (everything worked on that backup), still no data. thinking maybe I fried the radio I updated it and the ril. Still no data. I dont know what to do now, ANY IDEAS?
From what I've heard, straight talk dropped at&t so that could explain your problem
Sent from my Inspire 4G using xda premium
I have heard that since the new phone unlocking law, ATT is not offering any more sim cards for use with straight talk. ST's website does not mention anything about this, or data dropping out or a change to apn settings because of this. When I first put my ST sim in the phone, before I initially updated my apn settings, I still had a 3g icon on the top of the phone. As of now, I have no data icon on the phone, and the 'mobile data' is checked. Like I said, I put the sim in a different phone and the 3g icon shows up, so it is getting connectivity on that phone, but there is no data connectivity on my Inspire 4g. Even with incorrect apn settings, it would still show connectivity, even though it will no authenticate. I am at a total loss here. What could be the problem with this phone?
Drop your losses of having a 45 a month dollar prepaid at&t plan on straight talk and switch to straight talk T-Mobile but I'm sure all you will get is 2g/edge or you could do what I'm doing. Paying 65 a month on at&t go phone plan with unlimited calls,text and 1gb data plan...I have 3g/4g service
Sent from my Desire HD using xda premium
I started off with a tmobile sim from Straight talk, and the coverage SUCKED! And you are right, the data was trash as well. I tried my sim in 2 other phones over the weekend and the 3g icon showed on both. Tried someone else's att sim in my phone and the 3g icon still did not show. For some reason this phone's data modem has taken a dump, I guess, I dont know what the problem is. That's why I came here...
I have no idea what i could be..wish i had the answer for you but i don't...I've personally never heard of that ordeal but sometimes a phones hardware can be faulty after some use...plenty of new phones that come out with hardware problems
Sent from my Inspire 4G using xda premium
Not sure what the problem is, but I just ordered another Inspire off of ebay. Hopefully that will fix this issue for me. I'll post how it goes for me with the new phone.
Good luck, if your having problems with no device.. You know where to come to
Sent from my Desire HD using xda premium
Well I got my new phone in and its the same result, NO DATA. I guess I hit my limit with Straight Talk. I called yesterday and talked to a lady, who said I would have to call her back from a different phone, because we may get disconnected while troubleshooting the phone. I told her I didnt have another phone, and asked if she could just call me back if we got disconnected. She said no, that they cannot do that, so I hung up on her. She called me right back to tell me that we had got disconnected and that I need to call back from a different line, lol. So I hung up on her again. My plan renews the first of every month so I think I'll wait until Monday to see if ST turns the data back on.
I'm running the Att straight talk sim with no problems.... Straight talk is throttling the hell out of people in high populated areas that use over 100mb a day and or over 2gb a month but as far as I know they just cut it to dial up speeds not off completely. They pay for a capped amount of data on the Att network therefor if it's reached Att gives straight talk a call saying ur using more then was paid for resulting in throttling. In my small town in South Dakota we don't have that problem because there only like 3 people here that use the sim card and the purchased data for are area is well over what we use I don't use more then 3gb a month but a friend of mine has been getting away with 10+gb a month. I also have a friend in another state that got throttled and took him around 10 calls to get his sim reset.
Sent from my Desire HD using xda app-developers app
bigtimemcc said:
Well I got my new phone in and its the same result, NO DATA. I guess I hit my limit with Straight Talk. I called yesterday and talked to a lady, who said I would have to call her back from a different phone, because we may get disconnected while troubleshooting the phone. I told her I didnt have another phone, and asked if she could just call me back if we got disconnected. She said no, that they cannot do that, so I hung up on her. She called me right back to tell me that we had got disconnected and that I need to call back from a different line, lol. So I hung up on her again. My plan renews the first of every month so I think I'll wait until Monday to see if ST turns the data back on.
Click to expand...
Click to collapse
Are you using JB or ICS? Changing the rils can break data. Also have you tried updating to another radio?
Sent from my Inspire 4G using xda app-developers app