[Q] Problem with Sense starting up on HTC Hero (for Alltel) - General Questions and Answers

I have looked through all of the other threads and I could not find anything helpful to me. I am with Alltel and we have not merged to At&t but we are in the process. My HTC Hero will turn on and the Sense or main home screen will not load up. I still can make calls and receive text messages and return text messages but I can not start a new text and I can not get to my menu, home screen, or anything else! I have tried to reboot my phone many times.
I have:
Removed battery
FastBoot
Recovery
None of them worked and I do not know how to fix it. It would be greatly appreciated if someone could help me!
Thanks!!

You may have to wipe/factory rest your device or flash a different rom if the problem persist.

You helped me out a little. I do not know how to reset my phone back to stock and if I were to do that, is there any way I can save all my contacts some where some how. I do not have a sim card either.

If u can get into contacts you should be able to backup to sd card. Or your service provider may backup your contacts for your like t-mobile does

Related

frozen boot please help

can someone please help me figure out what the deal is with my phone, it's been working great minus the fact it wont work with activesycn anymore, but today i was at my friends using wifi and surfing the net and using Remote Desktop and it locked up, i rebooted it with the reset button and it sits at the Windows Mobile splash screen, for 45+mins, i havent waiting longer than that, i noticed if i pull the battery, sim, SD out and let it sit, put it all back together, press all the buttons, turn it back on and press buttons while is coming on, itll come on, dont know why i have to press stuff lol but its working, and its done this twice, if my activesync worked i'd re-flash it but this rom hasnt been too bad for me, it's one of the earlier Faria releases of wm6. anyone know what would cause it to freeze up during boot and work Sometimes? or a way to make it boot up for sure w/o doing a hard reset.
i noticed it will boot up if i press some buttons during the first/second splash screen, the HTC one and the one with the version numbers, if the keyboard lights up i know its gunna boot successfully. this is crazy. and annoying.
You might try flashing with Shelltool. I'e never done that but it seems to work.
Have you tried to do a hard reset on it? No flash is required. Also for ActiveSync, go to Start > Settings > Connections > USB to PC and uncheck (or check) the box there and see if ActiveSync starts working for you.
And you can always flash directly to the bootloader (no activesync required) if thats what you want to do. Just turn off the phone, then hold the camera button and turn the phone back on. As long as you see USB above the left softkey you are good to go for flashing a different rom onto your phone. I would strongly suggest if you do this to flash back to an official ROM first (T-Mobile 2.26 is a good one to use) and then flash a custom rom of your choice.
No idea why this would have started, but my guess is something you have recently added has a conflict on your phone. You might want to go to remove programs and remove the last couple of things. Then grab a trial copy of MemMaid and run that to clean up bad registry entries and such. See if the problem goes away.
Good luck!
Ah.. See, I want to flash really bad and try something with the new HTC Touch on it, there are so many roms lol, i don't even know where i saved the file for the one im using now.. but the only problem is, i cannot get the damn thing to sync with activesync, i've tried reinstalling it and unchecking the other box on the phone, no go. i'm sure there is no other way to back everything up is there? :-( i'll try memmaid too just incase that can fix the registry. any specific rom you recommend with HTC Touch ? i text A LOT with my phone so i'm mainly only worried about texting and taking pictures, but i've got the UK rom to install, i heard that is better than my current one.
sintax said:
Ah.. See, I want to flash really bad and try something with the new HTC Touch on it, there are so many roms lol, i don't even know where i saved the file for the one im using now.. but the only problem is, i cannot get the damn thing to sync with activesync, i've tried reinstalling it and unchecking the other box on the phone, no go. i'm sure there is no other way to back everything up is there? :-( i'll try memmaid too just incase that can fix the registry. any specific rom you recommend with HTC Touch ? i text A LOT with my phone so i'm mainly only worried about texting and taking pictures, but i've got the UK rom to install, i heard that is better than my current one.
Click to expand...
Click to collapse
I don't care for the Touch stuff (I assume you are talking the Cube), so I really can't comment on that. You'll have to try that yourself.
Use PIM Backup to backup your SMS, MMS, Calendar, contacts and more to your SD card. You could install it by downloading it directly to your phone (its just a zip file with the exe that you run).
As I said, you can upgrade without activesync. Just go to the bootloader as I described.

big problem PLEASE HELP

my phone can no longer make or recieve calls, cant get to the phonce section of the phone no matter what, says i have no connection, yet can go online, has 3g icon, and can send and recive text. can anyone solve because the silly geese at AT&T said the only way to fix is to exhange and said thats not fixing it bub! so can anyone help
which ROM?
Try hard reset.
Are you running WM6.1 without a compatible radio?
no rom
i have every thing factory, all i did was tried to hard spl and i kept getting the white screen so i was unable to even get a new rom. i went to sleep woke up and boom no calls or phone feature, but everything else. so any clues
i had this problem too,when 3g icon appear on bar,i can't make any phone calls,receive calls,and data connection.but when the G icon appear,i can make phone...etc.i tried all solutions change the radio and roms,but still no luck.
i send my device to the warranty returns,and they changed it to a new one
i think that it is the tytn II problem.
my friend have a PDA store,and 3 customers complaining about this...
so send back your device for warranty
cheers
Hard reset first of all then let us know if it still doesn't work.

Serious help needed

hi all.
I am in serious trouble and i need help. i realized i did not have outlook, thus my contacts are all gone.
I had tried to update my software earlier by installing some .cab file. It was a file for my HTC home. The installation was 'successful', however after i did a reset ( they prompt me to ) i could not boot up my phone. It get hanged once it got to my wallpaper, and i cant tap or press anything. The htc home screen also does not come out.
=(
any kind souls?
So something is hanging right after windows boots... did you try to install HTC Home to a storage card? Try booting with the storage card out.
thanks for the prompt reply. i tried, however it never seems to work. I am using a HTC TYTN ii. running on windows 6.1
I did install it on a storage card. i tried means like switching on without memory card, sim card and did a million resets, but it doesnt seem to work.. =(
Actually i install the HTC Home was because the message counter on the HTC Home got screwed up. it showed 1 unread no although i had all messages read. but anyway, for now, tht's not my main concern.. =(
thanks all in advance ..
I guess I do not understand all of your issues besides the freezing at boot.
A hard reset should be an option, if you're ok with that... and then for the future, use sprite and pim backup to make sure you don't lose too much data.
Try searching the forum for threads like http://forum.xda-developers.com/showthread.php?t=320689
What caused you to lose your contacts?
my contacts are all saved in the phone, and it wasnt back up cause i am not using microsoft outlook.. and lets say i want to do a hard reset, how to do it?
and how do i do a soft reset with my phone.
Is there anyway that i can actually do a SAFE mode boot up? but my phone keeps getting hanged at start up. i dunno if its because it cant bring up a pin enter mode where I need to key in my pin each time i boot up.
0) What version of ROM were you using?
HTC TYTN ii
1) Applications installed when it happened
HTC HOME (old version ) i d/led and used HTC Diamond home, then it got screwed up cause the unread messages kept showing 1, although all messages were read. i thus wanted to reinstall the HTC home.
2) Radio ROM version (2.19.21, 2.47.21, etc...)
NONE
3) Device model (dopod 818, imate etc...)
HTC TYTN II
4) Device version (G3 or G4)
Windows 6.1?
5) How long it was since last hard reset (1 day,6 hours, etc..)
I never did a hard reset. how do i do it
6) Approx how many soft resets you already made (1-5, 5-10 10-15, etc...)
Soft refers to poking the reset button, would be more than 20 times after this issue
7) Approx how many shutdowns you already made (holding power button for 4+ seconds)
more than 10 times.
8) any other significant info you think will help:
My contacts are not saved syn with my com as i do not have windows outlook.
9) Do you have the HTC Homeplug today plugin enabled?
10) have you populated your PIM apps via pimbackup or via activesync?
11) Do you have the "HTC_default" today theme enabled?
yes.
for now, i cant boot up. the screen will hang at my wallpaper. i cant seem to press or click anything after that. My pin start up prompt does not apear too. please help =(
depressed ivy.
Sorry, but I'm pretty sure you need an app to use safe mode. You might need to loose your contacts, but don't give up... research and you might find an answer.
http://wiki.xda-developers.com/index.php?pagename=The%20Safe%20Mode%20Bible
And if you've already tried booting without a sim and storage card, you might need to hard reset, which is easy enough after reading the wiki.
e.g. press both softkeys while resetting, or you could even flash a new rom via sd card by naming the .nbh file KAISIMG.nbh and putting it on your storage card root directory.
Read the wiki before you make any decisions and good luck, good news is your phone sounds like it's fine, just install a safe mode program next time.
Hi. I did research like wht you adviced, i managed to log into bootloader mode, i downloaded MTTY program and got my phone to the USB mode. I like to ask the following:
1) can i retrieve and save my contacts as i saved them all in my phone and none in my sim card?
2) Wht can i do next as I'm badly stuck at the HTC home page with only my wallpaper, i cant click on any buttons.
Thanks in advance to all.
I really hope that some GURUs here are able to help solve my terrible situation and i would really appreciate it. My contacts are all save in the phone and i need some help in retrieving it.
Thanks all.
asdfgh123 said:
I really hope that some GURUs here are able to help solve my terrible situation and i would really appreciate it. My contacts are all save in the phone and i need some help in retrieving it.
Thanks all.
Click to expand...
Click to collapse
At what exactly point does it freeze?
What is your radio version, it should appear after you turn on the device in red letters on the bottom right.
What is your SPL Version, you should be able to see it from the bootloader?
Dave
Hello friend. When I suggested research, I meant things like this...
http://forum.xda-developers.com/showthread.php?p=2732337
I found this thread by clicking search in the top right to use google, and typed "save contacts" which if you've gone into MTTY research (be careful by the way) then you might be able to backup your data.
MY SPL : 3.29.0000
MY radio: 1.65.16.25
When i boot up, i suppose to have some password protect, to enter my pin before there is reception and stuff. For now, I can only see my wallpaper, the start button, contacts and calander buttons.However i cant touch on anything, it just simply hangs there.
SIM card and memory card are off. I tried SYNC, but it says cannot detect device.
=((
asdfgh123 said:
MY SPL : 3.29.0000
MY radio: 1.65.16.25
When i boot up, i suppose to have some password protect, to enter my pin before there is reception and stuff. For now, I can only see my wallpaper, the start button, contacts and calander buttons.However i cant touch on anything, it just simply hangs there.
SIM card and memory card are off. I tried SYNC, but it says cannot detect device.
=((
Click to expand...
Click to collapse
By "SYNC" you mean active sync? Try an Actice sync re-install, maybe?
Sounds like this protect stuff is beggared.
Ta
Dave
i meant active sync, it says it cant detect my device. Is there anyway from MTTY, i cant retrieve my contacts?
All this actually happen after i installed .cab file the other day, and the installation was fine and i was prompt to restart. It hanged after that till date. sigh =( I'm desperate.
GURUs,
I cant get my device to go any further than hanging right at the wallpaper of HTC Home, the usb doenst recognize my device, so i cant enter or do any thing.
I just wish to retrieve my contacts now, and do a hard reset on my phone.
Thanks.
If you never saved your contacts from and to your sim card without any kind of backup from outlook or pim, etc. you might be ****e out of luck. Gone from a ****ty samsung to a equally ****ty razr, hermes, and now kaiser with the same sim...Always copy your contacts to the sim; or at least a Backup folder on your desktop or lap. flashing erases the main memory, which of course includes contacts. That's why we have a program called sim manager, to backup contacts everytime we erase our systems. Hope you find a workaround though, as a former Iphone owner, reinputting your contacts is a giant *****
sigh.. does tht means i'm so dead now? I did ever did a PPCPimBackup, but its stored in the phone memory too? any sort of help you can assist?
asdfgh123 said:
sigh.. does tht means i'm so dead now? I did ever did a PPCPimBackup, but its stored in the phone memory too? any sort of help you can assist?
Click to expand...
Click to collapse
Possibly, I've tried to get hold of someone who might know, but it's looking grim.
Storage Card backups and Active Sync are the best way to backup.
*DaveShaw closes barn door after the horse has bolted *
Ta
DAve

Semi-Noob!! KWG-noRH-try MMS generic network failure

Ok so here is my new problem and maybe you can help me with this I am using my Mytouch 3G 32B Rooted of course and I'm using the KWG-noRH-try Rom no fancy SPL either. Dont know if thats a problem but I have the HBOOT-1.33.0006 (SAPP30000) CPLD-10 and Radio 2.22.23.02. I did everything in the special conditions with the 4ext and the swap using a class 6 8gb sd card and the Rom is running wonderful like daily use wonderful. I got the twitter widget going (this didn't work in th RamHacked version) and all my live widgets are running fine and rarely go into update after a page swipe. My problem is that I cannot send MMS but i can receive and download the MMS to view. When I attempt to send one i get a generic network failure prompt. Also it will continue to retry sending it. I also have trouble deleting the retry sending messages that keep failing unless i delete the whole message thread that they are on. There should be a way to long-press the sending message and delete or stop sending option. Is this a common problem is there someway to resolve this. I can do with out Bluetooth. but without outgoing MMS this is a huge problem!! So far everything else in this rom is awesome. Except for the Incoming Caller ID lag and the photo album live widget losing its place and returning to the first pic in the album instead of remembering my selected photo on reboot. So is there something i need to add in the Terminal or a patch i need to install. Also I'm not quite sure how to flash something over the rom. It took alot to get this rom flashed alot of wiping and sd card formating and 3 battery pulls and re flashes. Lol. This is the Rom I want to use daily but these issues make me want to just flash a non fancy rom for everyday use. Sence UI is keeping me here and the overall look and speed of the rom lifts the Rom builder bar. So can someone PM me or list in this thread possible solutions
My idea of flashing something over a rom is adding the fix to the root of your SD card and going into recovery mode and flash the data with out doing a data wipe...is this true.
thank you for reading this.
Rico

Cant access SMS message section

Hey guys, I have trouble going into the message screen on my touch pro. Every other part of the phone works fine. But if I touch the screen to access the message section, it wont respond. Or if I touch the all messages area of the screen, it will light up but the screen wont switch over. pretty much every other part of the phone works except accessing the message/sms part. i still can receive incoming texts but i have no way of replying it!
I have tried soft reset and it would not help either.
This problem appeared out of nowhere.
my touch pro is unlocked, ROM version is 5.05.401.1 WWE, using windows mobile 6.1
From your report, it sounds like something in the software is crashing. I had something similar and the only way I could figure was to re-flash it (involves losing everything loaded on your phone, without a backup) with the ROM I wanted. There may be another way but for the lack of experience with a stock ROM and your specific situation, it is difficult to help you troubleshoot.
should I go for a hard reset?
or should I reinstall a new ROM? if this is the case, can you kindly tell me how to do it?
all my contacts are saved on my sim card so im not too worried about losing those infos.
I suppose it wouldn't hurt anything to try the hard reset first. Also, if there was anything added/installed and wasn't a part of the stock ROM, it is likely you will lose it such as programs, games, etc. Let me know if you'd like to try your hand at flashing a custom ROM, if the hard reset doesn't work.
If you aren't comfortable with either of these, it might help to give it a few days to see if anyone else chimes in...

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