Forgive the noob questions, but having some minor problems, and was wondering what I needed to do...
I recently moved to china. I took my captivate with me. Since I pretty much bought out the remainder of my contract, I proceeded to unlock my phone. I have a Chinese sim card that now works with my Captivate.... for phone calls. My data is not working, even though my sim card has a data plan. Any ideas on how I can fix this. As far as I can tell, its a problem with the phone that its not picking up the data. Thanks in advance for any help
djhubberts said:
Forgive the noob questions, but having some minor problems, and was wondering what I needed to do...
I recently moved to china. I took my captivate with me. Since I pretty much bought out the remainder of my contract, I proceeded to unlock my phone. I have a Chinese sim card that now works with my Captivate.... for phone calls. My data is not working, even though my sim card has a data plan. Any ideas on how I can fix this. As far as I can tell, its a problem with the phone that its not picking up the data. Thanks in advance for any help
Click to expand...
Click to collapse
if you are using china unicom, call them, they will tell you to setup apn as 3gnet. if you are using china mobile, i cant help you. since mine worked during Christmas, but then stopped get data after one day. any way just call them, they both have english service. good luck.
and you willl see china unicom version of captivate as i9088 if I am right(might be i9008).
pobinghun said:
if you are using china unicom, call them, they will tell you to setup apn as 3gnet. if you are using china mobile, i cant help you. since mine worked during Christmas, but then stopped get data after one day. any way just call them, they both have english service. good luck.
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Click to collapse
Yes, you need manually setup APN and also may have to enable data roaming. At least that's how I got mine work last Dec. when I was there. The difficult part is to find out which APN to use. IIRC, For China Mobile, you should use CMNet as APN. CMWap will work as well but only gives you a subset of features (WAP vs full internet).
Related
Maybe somebody here knows an answer.
my phone:
Nexus S
CM7
KB3
i cant get any gprs (dataconnection) with my simcard. apn settings are ok
if i use my old simcard of a different provider everything works fine
could the simcard be broken? any ideas? what else could be the problem?
thx c
Doppelgarage said:
Maybe somebody here knows an answer.
my phone:
Nexus S
CM7
KB3
i cant get any gprs (dataconnection) with my simcard. apn settings are ok
if i use my old simcard of a different provider everything works fine
could the simcard be broken? any ideas? what else could be the problem?
thx c
Click to expand...
Click to collapse
anyone!? i do feel i need to be prepared to go to my providers store..... If not i will have to go back to stock first.
Doppelgarage said:
anyone!? i do feel i need to be prepared to go to my providers store..... If not i will have to go back to stock first.
Click to expand...
Click to collapse
Who is your service provider? I had the same problem with Telus in Canada and I managed to resolve it.
Go to Settings>Wireless & Network Settings>Mobile Networks>Access Point Names and open whichever one corresponds to your SP. Make sure the first two fields (Name and APN) are filled out. When I bought mine everything was checked except for these. The information you have to enter will vary based on your service provider, but if you give them a call or check another phone which is also with them you should be able to figure out what to put.
Doppelgarage said:
Maybe somebody here knows an answer.
my phone:
Nexus S
CM7
KB3
i cant get any gprs (dataconnection) with my simcard. apn settings are ok
if i use my old simcard of a different provider everything works fine
could the simcard be broken? any ideas? what else could be the problem?
thx c
Click to expand...
Click to collapse
Try a new simcard. That happened to me, one day i noticed all data stopped working, then withink 30 mins my voice was gone too. Luckily my Nexus came with a new sim so i popped that in and called T-Mo and provisioned the new SIM. Works better than ever now. I recommend everyone use a new sim card in the phone because it really does help with the phone.
adewey234 said:
Try a new simcard. That happened to me, one day i noticed all data stopped working, then withink 30 mins my voice was gone too. Luckily my Nexus came with a new sim so i popped that in and called T-Mo and provisioned the new SIM. Works better than ever now. I recommend everyone use a new sim card in the phone because it really does help with the phone.
Click to expand...
Click to collapse
It is rare for a new sim card to be required. if your phone is stock, you are best to call tech support. Repushing the sim is often enough. Besides here, it's $10 for a new sim and $25 to provison it unless waived by tech support our it's a new activation.
Sent from my Nexus S
Im just curious if it has the same MMS and tethering issues the lumia 920 did with telus/koodo
I have one but don't use Telus...use Bell
shollywood said:
I have one but don't use Telus...use Bell
Click to expand...
Click to collapse
and the data works?
ABSOLUTELY!! You have to manually add the APN but get LTE on phone no problem.
QUOTE=slight22;44417125]and the data works?[/QUOTE]
Access Point?
shollywood said:
ABSOLUTELY!! You have to manually add the APN but get LTE on phone no problem.
QUOTE=slight22;44417125]and the data works?
Click to expand...
Click to collapse
[/QUOTE]
Did you need to use Access Point to get tethering working?
Also, where did you get the phone?
Did you need to use Access Point to get tethering working?
Also, where did you get the phone?[/QUOTE]
You just turn on internet sharing to tether. Got phone at Microsoft Store (kiosk).
shollywood said:
Did you need to use Access Point to get tethering working?
Also, where did you get the phone?
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Click to collapse
You just turn on internet sharing to tether. Got phone at Microsoft Store (kiosk).[/QUOTE]
Incredible! What did it take to get it unlocked as a Canadian?
tomcahill said:
You just turn on internet sharing to tether. Got phone at Microsoft Store (kiosk).
Click to expand...
Click to collapse
Incredible! What did it take to get it unlocked as a Canadian?[/QUOTE]
a phone call to AT&T and about 6 minutes of my time.
shollywood said:
Incredible! What did it take to get it unlocked as a Canadian?
Click to expand...
Click to collapse
a phone call to AT&T and about 6 minutes of my time.[/QUOTE]
Do/did you have an AT&T account already? I'm going to be in the US next week and I would like to buy one from a MS store, call AT&T and get it unlocked, but I have heard you need to be an existing AT&T customer and I am not.
tomcahill said:
a phone call to AT&T and about 6 minutes of my time.
Click to expand...
Click to collapse
Do/did you have an AT&T account already? I'm going to be in the US next week and I would like to buy one from a MS store, call AT&T and get it unlocked, but I have heard you need to be an existing AT&T customer and I am not.[/QUOTE]
no never had AT&T account. Don't believe what you've heard.
iadlhh tically
shollywood said:
Do/did you have an AT&T account already? I'm going to be in the US next week and I would like to buy one from a MS store, call AT&T and get it unlocked, but I have heard you need to be an existing AT&T customer and I am not.
Click to expand...
Click to collapse
no never had AT&T account. Don't believe what you've heard.[/QUOTE]
Thanks--do you think tethering would work on a rogers account with this phone? I am currently in the US ( ) but coming back to Canada next year and should still be using the phone if i buy it...just want to make sure that the phone will work 100% up there and that ATT didn't block some real features. Also travelling to UK next month and was going to buy version there, but super expensive. Thanks!
So easy!!
whatup12 said:
no never had AT&T account. Don't believe what you've heard.
Click to expand...
Click to collapse
Thanks--do you think tethering would work on a rogers account with this phone? I am currently in the US ( ) but coming back to Canada next year and should still be using the phone if i buy it...just want to make sure that the phone will work 100% up there and that ATT didn't block some real features. Also travelling to UK next month and was going to buy version there, but super expensive. Thanks![/QUOTE]
I bought mine last week at a Microsoft store. Called AT&T and just as previously reported, got it unlocked with no issues. They took about 5 minutes to verify it wasn't stolen and then provided me with the code.
Now I am back in Canada, running on the Bell network, the phone works 100%. MMS, Internet Sharing, Data, etc.... It automatically selected Bell in access point when I put my Bell sim card in. (I use straight talk when in the US).
Very happy with the phone!
tomcahill said:
Thanks--do you think tethering would work on a rogers account with this phone? I am currently in the US ( ) but coming back to Canada next year and should still be using the phone if i buy it...just want to make sure that the phone will work 100% up there and that ATT didn't block some real features. Also travelling to UK next month and was going to buy version there, but super expensive. Thanks!
Click to expand...
Click to collapse
I bought mine last week at a Microsoft store. Called AT&T and just as previously reported, got it unlocked with no issues. They took about 5 minutes to verify it wasn't stolen and then provided me with the code.
Now I am back in Canada, running on the Bell network, the phone works 100%. MMS, Internet Sharing, Data, etc.... It automatically selected Bell in access point when I put my Bell sim card in. (I use straight talk when in the US).
Very happy with the phone![/QUOTE]
Good to hear it all went well. One piece of advice, be very careful when swapping SIM cards. Mine is in for repairs already as the SIM slot seems a little flimsy and it stopped reading ANY SIM card altogether!
shollywood said:
I bought mine last week at a Microsoft store. Called AT&T and just as previously reported, got it unlocked with no issues. They took about 5 minutes to verify it wasn't stolen and then provided me with the code.
Now I am back in Canada, running on the Bell network, the phone works 100%. MMS, Internet Sharing, Data, etc.... It automatically selected Bell in access point when I put my Bell sim card in. (I use straight talk when in the US).
Very happy with the phone!
Click to expand...
Click to collapse
Good to hear it all went well. One piece of advice, be very careful when swapping SIM cards. Mine is in for repairs already as the SIM slot seems a little flimsy and it stopped reading ANY SIM card altogether![/QUOTE]
Do you guys know anything about using this device with Fido?
I will be traveling to Europe on Friday and purchased a Global Unlimited Sim that has unlimited data and texting for a month.
https://www.mobal.com/global-unlimited-sim/
I wanted to test the sim card out here in the US with my Galaxy S6 to make sure I'm all set. I popped the card in and it gave me a message that 'This is not a Sim for Verizon Wireless'. Texting seems to work fine, I don't want to test calling since the would be a charge. Data however doesn't seem to work at all.
I have a call in to Mobal and am hoping to hear back (but haven't yet) . Does anyone happen to know if the reason data won't work is because I'm in the US? I wasn't sure if Verizon locks this in the US. This should work fine in Europe I assume right? (It is an international T-Mobile Sim card)
If anyone knows anymore and could let me know I'd greatly appreciate it!
-J
APN settings ?
rbeavers said:
APN settings ?
Click to expand...
Click to collapse
Are there certain apn settings I need to try? I see either an 'H' or an 'E' so it looks like it's finding data, but won't connect. Verizon is now telling me that since it's a tmobile sim, even if I'm out of the country it won't work (including data) is this true and can anyone help me out with this?? I leave Friday and really am trying to get this working.
Anyone know anything I can try??
-J
I stumbled on this link and it looks like its working!
http://apn-settings.com/t-mobile-apn-settings-step-by-step-configuration/
nbaj2k said:
I stumbled on this link and it looks like its working!
http://apn-settings.com/t-mobile-apn-settings-step-by-step-configuration/
Click to expand...
Click to collapse
I can confirm that this works. I switched back to T-Mobile about 6 months ago and have used my G920V in The Netherlands, UK, and Germany.
Hello guys,
Im coming at you for a question which I can't have any answer.
I bought a Note10 Plus in October to somebody on the web, the phone was brand new (on its original sealing and packaging) and working perfectly. I was first on Three network, the phone worked, then I switch on GoMo, working perfectly too. On the 10th of November I traveled to Japan with a local sim card (Docomo) and same, all working. But yesterday, I came back to Ireland where I live, and still as of today, the phone show me 'SIM 2 not allowed'.
The phone is unlocked, I've checked with the Samsung support and they confirmed it (but didn't bring me helpful troubleshooting steps). I've contacted my carrier too who said that there is no issue on my account, and they will send me a new sim card too.
I'm not expecting it to work though, as the SIM card is working on the iPhone X of my gf, and her sim card is not working on my phone too. So it's only on my Note 10+.
I've tried to remove the sim and reinsert it, restart it, reset network settings, check the date and time, nothing to do, all go to the same error.
After making research, I tried to check some IMEI Blacklist check websites, but I don't trust them as I don't know where these infos comes from, but one catch my attention because it told me that the phone was blacklisted : https://www.imeipro.info/
All the others says that the phone is clean. Again, that's why I don't really trust it, and my carrier didn't mention any block. I'm still curious why my phone appear as blacklisted so I send them an email to try to know more.
I receive signal too, but can't send/receive calls or text, and I don't have access to data neither.
So now I have my phone with no any SIM working, and I don;t know what to try to get my phone working again.
I think I've explained all I did today, I don't know what to do more, I don't have any idea of what's going on with the phone, that's why I need your light to see if you can help me to find a way.
Thank you guys, I hope to hear from you soon!
From the sounds of it, it sounds like it's been blacklisted, that's my guess. Do you get any message when you insert the sim? I had a similar thing happen to me, turned out the guy I bought the phone off on Ebay didn't pay he's bill and phone wouldn't text or make calls anymore. O2 was the company that barred the phone, and they couldn't help me even though I had proof I'd purchased the phone from the guy, only he could sort it out as it was he's account. Anyway thankfully PayPal came to my rescue, they just needed proof it was blacklisted, carphonewarehouse did a check and printed out the results for me thankfully as I knew the guy that worked there. I got a refund and promised myself I'd never buy a phone off Ebay from a personal seller, if its a business account then maybe. Awful experience though. I hope you get this sorted.
I'm guessing you've never rooted the phone or flashed it as that can sometimes delete the efs folder which causes the phone to have no imei.
Thanks for your answer !
No usually I root all my phones but this time I wanted to keep it as normal, because tthe phone looks like there's nothing more to improve to me (except a little bbit the camera when the light is low..)
I didn't knew that it could cause such things ! I should have done that
Honestly that was the first time I bought the phone to somebody, and more of that, the phone was sealed on the original plastic with the label ''eu sim card only''. So I was trusting it, even if I know, that doesn't mean it's safe behind that.
Since I've posted the message, I contacted few carriers, like mine GoMo, and they dont know anything about the blacklisting (I was surprised) then I contacted Three, they told me that the device does not belomg to the; so they can't check.
I tried Eir, and they refused to give me infos for data protections, which I think is stupid because the phone is not a personal information who could reveal an identity but anyway. I didn't though about Carephonewarehouse, I will visit them because it seems like this is the best idea.
The weird thing to me is still that it didnt worked suddenly... I was in the flight and this is when I came back that it didn't worked. Well, maybe that was a bad hazard.
Something I've discovered yesterday more of that is when I have this issue, turning off the 4G and only allowing 3G/2G will allow me to use the data. Still no phone or text, but the phone is detecting the H+ signal and I'm free to go on the web.
Yes for your question, the issue happened instantly when I insert the card on the SIM1 with the error SIM not allowed, the SIM 2 slot works perfectly, that's what I'm using for the moment but I can't use any SD card at the same time, so it bother me. :/
Thanks for sharing your experience, then I know a little bit fore of what to do. I wanted to go to the police but I don't want to spend 2 hours there. Maybe I'll think of it as a last resort...
https://www.google.com/amp/s/forum.xda-developers.com/s10-plus/help/sim-1-allowed-t3945371/amp/
I just came from Japan as well I had the same problem but with my Sony Xperia 1.
I bought it from the states and I took vacation to Japan and used their sim card.
When I came back here in Florida I switched back to my at&t sim card I couldn't make calls or texts only data works for some reason I tried everything I used sim card on other phones (sim card is fine)
I tried everything, nothing worked !
I factory reset the phone and it worked, fixed the problem (it's strange because I used Galaxy s8 also with that sim card and it's working fine)
My Sony Xperia 1 had similar problem to yours
I don't know if this will help you to be honest but I had kinda same problem.
Hope you solved you issue.
jadaress1 said:
https://www.google.com/amp/s/forum.xda-developers.com/s10-plus/help/sim-1-allowed-t3945371/amp/
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Click to collapse
Thank you, but unfortunately the phone has been bought from someone as I said, and the suggestion there doesn't help :/
cali1986 said:
I just came from Japan as well I had the same problem but with my Sony Xperia 1.
I bought it from the states and I took vacation to Japan and used their sim card.
When I came back here in Florida I switched back to my at&t sim card I couldn't make calls or texts only data works for some reason I tried everything I used sim card on other phones (sim card is fine)
I tried everything, nothing worked !
I factory reset the phone and it worked, fixed the problem (it's strange because I used Galaxy s8 also with that sim card and it's working fine)
My Sony Xperia 1 had similar problem to yours
I don't know if this will help you to be honest but I had kinda same problem.
Hope you solved you issue.
Click to expand...
Click to collapse
Thank you for that, I've tried this yesterday after a backup, I used the sim card with the phone completly as new (well, I've restored it from the settings, so I don't know if it was the good way) and it didn't worked.
I think I will try carephone warehouse as jadaress1 requested, it might give me lot of infos there. Im also starting thinking that the phone is carrier blocked, but I can't see any reason why the phone was new and already unlocked so I don't see any reasons...
I'll let you know
Hi there! Today I received my OnePlus 7 Pro 5G(GM1925, SPRINT), I bought it from a guy in a marketplace web we use here in Argentina, he brought the phone from USA and it's unlocked..so that the thing is for some reason with my current carrier(Tuenti here in argentina) I can get full signal, calls, sms but no mobile data and the APN option isn't available for me, it says " access point name settings are not available for this user" and there is no "+" symbol and all the option are greyed out. I try with another sim, from the carrier the previous owner has and it worked like charm, same with other 2 sim card from the other 2 carriers here, i take the APN with one of the carriers and I tried to modify it but it doesnt allowed me, the edit section is greyed out, with the other one i modify it but when i put the Tuenti sim card i get the "acces point settings..." I try everything from rebooting with wifi several times to hard reset and nothing worth...what are my chances here? its a really really rare situation, i contact the carrier and they say that is a phone problem
Do I need to flash another rom? Root it and modify it? i prefer not to touch anyting.
I really need to get mobile data with my carrier, thank you in advance! Cheers
Totally unrelated, but I had an HTC U11 that was sitting in the drawer that I recently tried to activate on sprint in the US. It gave me the same problem. I had service on this phone before with data. I reinstalled stock rom, tried two different sim cards. Calls and text worked but no data. I had to get a new phone so I just got a OP7pro 5G and am just reading through the forums on it. Hope you fixed it. But if you did curious what you did to remedy it.
heyChristo said:
Totally unrelated, but I had an HTC U11 that was sitting in the drawer that I recently tried to activate on sprint in the US. It gave me the same problem. I had service on this phone before with data. I reinstalled stock rom, tried two different sim cards. Calls and text worked but no data. I had to get a new phone so I just got a OP7pro 5G and am just reading through the forums on it. Hope you fixed it. But if you did curious what you did to remedy it.
Click to expand...
Click to collapse
Hi there, i solved it doing a rebrand to an EU rom, just look up for "debrand" in the forum and it will be there!