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YouMail Sleep issues

I have been using YouMail's service on my phones for quite some time and was excited to see there was an app for Android, but after 2+ months of use (and several versions of the .apk, including the most recent Beta) I am still experiencing 100% awake time when the app is running.
If I kill it my phone will immedietly because to sleep normally. But each time I receive a phone call or open the app it will keep the phone from sleeping again.
I have been in contact with their support (which is how I received the Beta version) and have been sending Dumps their way, but was wondering if anyone else is experiencing this issue.
Info: Running Fresh 1.1 on a newly 1.56 RUU'ed hero.

crunchybutternut said:
I have been using YouMail's service on my phones for quite some time and was excited to see there was an app for Android, but after 2+ months of use (and several versions of the .apk, including the most recent Beta) I am still experiencing 100% awake time when the app is running.
If I kill it my phone will immedietly because to sleep normally. But each time I receive a phone call or open the app it will keep the phone from sleeping again.
I have been in contact with their support (which is how I received the Beta version) and have been sending Dumps their way, but was wondering if anyone else is experiencing this issue.
Info: Running Fresh 1.1 on a newly 1.56 RUU'ed hero.
Click to expand...
Click to collapse
I stopped using the app because of this. I tried contacting support and was brushed off. I love the app but not the lack letting my phone sleep.

I am working with a developer of the app to fix the problem and have tested several versions. Will keep you updated of the progress.

crunchybutternut said:
I am working with a developer of the app to fix the problem and have tested several versions. Will keep you updated of the progress.
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That would be great. Thanks for helping him out with this as I would love to use the app.

I don't mean to thread jack this, but.
Whats the difference in YouMail and our Sprint Visual Voice Mail? I have never used youMail.

Kcarpenter said:
I don't mean to thread jack this, but.
Whats the difference in YouMail and our Sprint Visual Voice Mail? I have never used youMail.
Click to expand...
Click to collapse
YouMail http://www.youmail.com/home/index.do is a service that replaces Sprint's (or any other provider) voice mail service with their own. It allows you to set custom "smart" greetings for each caller in your contacts, among other things. Check out the site for more info.

Here is the latest response from the developer I have been working with.
Hi [Name],
I did some more research and can confirm that I see the same behavior as you when I run the YouMail app ('active' @ 100%)
I'm not exactly sure what the cause is, as the application is indeed going to sleep when it has nothing to do. The problem also seems to be quite widespread, affecting what seems to be "most" applications that loiter around in the background doing nothing for most of the time.
Since you use 'Spare Parts' you should notice that in there is a way of viewing the 'Partial Wake Lock' usage of a given application. According to the Android developer documentation this is the ONLY way an application can keep the phone "awake" other than 'prodding' it every 30 seconds or so (and you'd notice that 'coz the screen would never go off).
As long as that "Partial Wake Lock" value is low (and it should be unless you're constantly hitting "Menu -> Poll") it means the application is indeed behaving correctly.
All I can offer is that we develop a new feature into the app so that you can tell it to automatically exit when all of the automatic polling settings are disabled - that way the phone would literally shut down the app "sometime" after you back out of the message list. Do you think that's worth it? Or should we wait for HTC/T-Mobile to fix the root cause of the problem?
Doug
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Click to collapse
And my response:
Do you mind if I share some of our conversation with a community forum? It might help get others involved and more feedback for you to use in further development.
As far as other apps loitering in the background, my understanding is that Android (using the same process as other Linux distros) keeps recently used applications in RAM to make them more quickly accessible to the user, and will clear them as the RAM is needed by other apps.
I have seen this issue in the past with other apps (i.e. the HTC messaging app locking the dialer and maintaining 100% awake time) but has all been resolved by updates to the apps themselves.
Click to expand...
Click to collapse
Lastly, his response:
Feel free, I don't think I said anything bad
I we get enough requests from "the community" I'll be given time to add the 'exit when done' option (basically it'll become a "dumb" app that only checks for messages when you start it up instead of waking up every so often to check [like after you miss a call])
And yes, Android is a little stranger than normal in that it tends to leave applications running for an unspecified time after you "close" them. (basically until it needs to run something else, or it runs out of memory, or .....)
The YouMail app is a little different in that it runs as a background service and schedules the phone to wake it up whenever "events of interest" occur (you get a TXT, your phone rings, it needs to poll, etc) - so even if the OS does close the app because you logged onto "hugebitmaps.com" and the phone ran out of memory, it'll start it up again as soon as it can.
I suspect the HERO OS is not allowing the phone to sleep, even though the application is literally doing nothing. I don't recall this problem on my trusty G1 when it had Android 1.5, so maybe some of HTC's customizations have broken something
Doug
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I can post more of the conversation history if it would help. Anyone have any ideas what might be causing this beyond coding issues?
If anyone wants to send their YouMail log for inspection just enter this code in the dialer *#*#963867#*#* (*#*#YMDUMP#*#*) and it will let you send an email with the log's text.

Tried in 2.1 beta
"I suspect the HERO OS is not allowing the phone to sleep, even though the application is literally doing nothing. I don't recall this problem on my trusty G1 when it had Android 1.5, so maybe some of HTC's customizations have broken something "
I also tried using this app on the 2.1 ROM that Flipz and company have been working on, and had the same issue. I do not know enough programing to determine if this is a problem with OS or the app. I can only give you my experience and try other stuff out to see what the results are. I hope this helps.
Kevin

Hi, Doug from YouMail here.
Just noticed my words and thought I'd give an update - although not much good news.
I basically spent the last 2 days completely reworking the YouMail app's back end code so that anything and everything that could possibly be shut down when it isn't actually doing anything is indeed shut down.
When it came time to test it out -- 100% awake time again (although I stand by my earlier comments that "its not just us").
If I run the same app on a HTC G1 the phone will last a good 2 days (maybe more) without battery issues. If I uninstall the app the difference is minor.
This information, added to all the discussion on the Sprint forums about how the HTC "extras" that this phone comes bundled with have caused the same problem leads me to think that there is something in the Hero that's not behaving properly.
I see other comments like "It does the same on my <insert phone model here>" - well, we don't have unlimited resources, so if you can put the small amount of effort in to dial the 'dump' code mentioned above (*#*#963867#*#*) then maybe we can start to find a pattern here (maybe it's all the Android 1.5 based devices for example).
I'd also like to thank crunchybutternut for all of his assistance and time in trying to sort this issue out.
Doug

superman.namrepus said:
I also tried using this app on the 2.1 ROM that Flipz and company have been working on, and had the same issue. I do not know enough programing to determine if this is a problem with OS or the app. I can only give you my experience and try other stuff out to see what the results are. I hope this helps.
Kevin
Click to expand...
Click to collapse
If I can get in touch with someone who has access to the "guts" of the device and that can help me determine whats going wrong then that would be great. Neither the Android developer list nor the HTC forums are particularly helpful when it comes to tricky problems.

Bump
Anyone have some insight on this?

Ok - If someone working on one of these custom builds is prepared to lend a little assistance I'm willing to put a custom build on my phone and try to debug this a little deeper. However, with the number of hours that I get to work on this app.... and all the "fun" blocks that Google have been putting in our way w.r.t Android 2.x, I may not get much more time to work this problem.
That being said, I'm going to try experimenting with a new test app that just adds (one at a time) the raw features of the YouMail app in the hope that a single change triggers this wonderful problem you guys have. If that's the case then I'll put on my Sherlock Holmes hat and try to work around whatever is causing it.
Doug

Any news ?

soundmind said:
Any news ?
Click to expand...
Click to collapse
Got this from ymDoug:
No progress as yet - not seen anything from xda folks either.
I've made *massive* changes to ensure the app is shutting down absolutely everything it can when it has nothing to do - still no joy.
I've even gone through a lot of the Android source code and can't find anything that would indicate I'm doing anything wrong. There is one debugging method I'd dearly love to call inside the Google Android code (it dumps out a list of who is keeping the phone awake at any point in time) but the method is only accessible to (a) Google, and (b) People who cook their own ROMs. The official Android people are doing their usual stand-up job of ignoring the difficult questions
I am still making the odd change here and there, and my test app doesn't seem to be having the same problems (of course)
Regardless, there will be an updated version on the web site in the next day or so - I'll need to ensure my changes haven't completely screwed things up
Click to expand...
Click to collapse

Doug has made some changes, does not seem to completely resolve the sleep issue though.
Here's the link to the change log:
http://forums.youmail.com/forums/viewtopic.php?f=12&t=18
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Click to collapse
FYI: The version in the market is several revisions behind.

WP7 Mango Multiask.

Will multitaks on mango, allow an app such as whatsapp or any messiging client run in the background like in android?
Thanks

Yes, it will. But it's more like iOS than Android. Android doesnt freeze the app. That's why Android use more battery usually.
It will freeze and let you come back to where you stopped.

I know that, it freezes the app, but can i still recieve messages while the app is frozen in the background like andorid. i hate ios.

Yes, you can, it doesn't kill the process, so it keep you connected.

Running in the background and the sockets API's will allow the IM programs we are used to. You will get messages while its not open just like your txt messages.

Apps will be forzen but will be allowed to run "live agents" in the backgrounds. These live agents can recieve messages and can give you a toast notification. These notifications will be deep linked... i.e. clicking on the notification will take you directly to the conversation. So overall it will behave just like any chat program on Android, but the whole app will not be running and thus will save battery and won't impact performance of the phone.

arkavat said:
Apps will be forzen but will be allowed to run "live agents" in the backgrounds. These live agents can recieve messages and can give you a toast notification. These notifications will be deep linked... i.e. clicking on the notification will take you directly to the conversation. So overall it will behave just like any chat program on Android, but the whole app will not be running and thus will save battery and won't impact performance of the phone.
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Click to collapse
This is only partially correct. Live Agents aren't especially useful for things like IM and messengers because there are restrictions on how often they can run and for how long. I think the most a Live Agent can run is once every 30 minutes and for 15 seconds.
Most of the apps you guys are asking about (i.e. WhatsApp) will work like they do on iOS, with push notifications.

Thanks everyone, I rember live agents now. Thanks, Otherwise I would have had to switch back to andorid. And Tbh I lost WP7 a alot.

andoridkiller said:
Thanks everyone, I rember live agents now. Thanks, Otherwise I would have had to switch back to andorid. And Tbh I lost WP7 a alot.
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How are push notifications and Live tiles on Vodafone? Do they break too for you? Wondering if it's carrier specific.

I wish i could anwser that question accurately but im a ROM junkie so every month i either hard reset or change my rom. However regarding vodafone nothing has broken, all fine, but i think its because i reset my phone a lot, mainly to get free some space up.

Peew971 said:
How are push notifications and Live tiles on Vodafone? Do they break too for you? Wondering if it's carrier specific.
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Click to collapse
I often hear people talking about push and carrier. But I live in Brazil, where WP7 is not supported yet, and I have absolutely no problem with push.
And does carrier really matters to push?! If you turn plain mode on and turn wifi on, will it change something?

mikeeam said:
I often hear people talking about push and carrier. But I live in Brazil, where WP7 is not supported yet, and I have absolutely no problem with push.
And does carrier really matters to push?! If you turn plain mode on and turn wifi on, will it change something?
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Click to collapse
Please listen to the facts. It IS highly dependent on how your carrier handels and cuts-off data connections. This is mainly a European carrier problem because of the techniques some carriers use to free up the network...
And indeed using wifi only (without a SIM card in your phone) will keep push working the way its supposed to work. Well unless you have a router which does not work well wit wp7.
Here is the explaination and what they did to make it function correctly in Europe
http://channel9.msdn.com/Blogs/Windows-Phone-7/Inside-the-Mango-Dev-Tools
If you watch channel 9 it is explained.

Well, it's not non-sense. We don't have problems with cut-off data here. So i'm not "spreading nonsense". It's just a problem that I never had with any smartphone.
Still, yes, you're right, carrier can do that. Good luck to you (;

mikeeam said:
Well, it's not non-sense. We don't have problems with cut-off data here. So i'm not "spreading nonsense". It's just a problem that I never had with any smartphone.
Still, yes, you're right, carrier can do that. Good luck to you (;
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Click to collapse
True, sorry. Its just a bit frustrating if you are facing the problem yourself and there are people telling you well are you sure its this and that, since we dont have that problem at all here
Yeah we know... I just found out the hard way, my carrier is just one of the unfortunates. All other dutch carriers apparently are being handled fine by WP7.
I dont know an exact list of all carriers with whom WP7 PN does not work, however TMobile NL and I have heard Tre Italia and O2 UK and apparently the carrier of Peew are problem cases as well. Not sure though, but it does not really matter as apparently they fixed these problems with Mango so lets just wait and see. And I have a one year contract so I can ditch them if its not fixed, it sucks for the people who are tied into a 2 year contract though.

[Q] Built-in Messenger

I was Using the built-in Msn/facebook messenger function in the Mango built 7.10.7712.60 and came here to share some thought and wonder if i am the only one facing this issue or is there anyone else
Sometimes i get messages with delays .. the scenario is like this :
i am chatting with someone then a sudden silence breaks in .. after a while i write a something and hit send and BOOM i get like 3-4 messages that i didn't recieve on time.. it happened to me several times
did it happen to anyone else or just me ?

Yep, I've noticed that also.

morpheuszg said:
Yep, I've noticed that also.
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I also have the same issue but mostly due to bad internet connection

Go to wifi. Try it.
No delays. Blame your internet.
Just happens with my 3G/2G internet.

It happens to me all the time. What is annoying, though, is getting a toast notification for _every_ message, even when you are in the thread. I wouldn't mind the many toasts while I am not in the thread, but good grief, when I am watching all the messages come in, I don't need a notification for every one.

I am still unable to see my contacts online or to have them integrated with their actual contact information. I can chat with them if they message me first though. And they always show up as their email address. Has anyone figured that out yet?

jallenashley said:
It happens to me all the time. What is annoying, though, is getting a toast notification for _every_ message, even when you are in the thread. I wouldn't mind the many toasts while I am not in the thread, but good grief, when I am watching all the messages come in, I don't need a notification for every one.
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Click to collapse
It doesnt show toast when i'm in thread. Wierd.

mikeeam said:
It doesnt show toast when i'm in thread. Wierd.
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Eh, I'm sure everything will work great when the final release comes out. My phone has done some things that don't happen on demo videos or it won't do things that demo phones do. It's what we get for playing with the beta.

I also have the same issue but mostly due to bad internet connection

mikeeam said:
Go to wifi. Try it.
No delays. Blame your internet.
Just happens with my 3G/2G internet.
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Click to collapse
Is 1.5mb/s download speed internet connection enough for you?

Strike_Eagle said:
Is 1.5mb/s download speed internet connection enough for you?
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Click to collapse
Not concerned about the speed. But with reliability.

padrino said:
I am still unable to see my contacts online or to have them integrated with their actual contact information. I can chat with them if they message me first though. And they always show up as their email address. Has anyone figured that out yet?
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yes, this is solved by soft reset all your data on the phone - from the settings menu, ofc it will wipe all your data and everything, i had the same problem btw ^^
@The Main Problem
I am pretty sure its not related to the internet speed too, my 3G internet speed is above 4 mb/s
i Can't try it over wifi for some reason.. and even if i tried it will be of no use .. the basic state for my phone is 24/7 on 3G with Wifi turned off even at home .. also wifi turns off automatic after screen off so thats another block ..
what i am asking for is the reliability over 3G which is very important for a BBM/iCrap replacement solution ( for example )
i hope this get fixed in the final release, but i won't bet on it since the final release already out

The final release its 8 builds after our mango. So, it is a bug, it should be corrected. Although I dont think it really is a bug..

Jallen, do you have the Facebook app installed with notifications turned on?
Sent from my HD7 T9292 using XDA Windows Phone 7 App

are you able to see your contacts status? i can see there name and for some friends i can only see there email id. And the yahoo friends who are on my windows live ID. i can see them online but when i click on there name it says "Something's wrong"

[Q] Whatsapp get stuck in wifi

Hey fellow wp7 lovers.
Lately ive been using a lot of messaging on whatsapp. I can chat fine on 3G but whenever i switched over to wifi... the message either gets stuck on delivering (1 line) ... or simply just shows the clock (not delivered)
Solution was always to switch 3G back on or turn on/off the wifi...
Its becoming quite tedious really...
Is anyone else experiencing this issue?? Or anyone know of a better solution?
(dont really want to use my 3G lately as its closely approaching my limit)

Got exactly the same issue. Don't know where i'm talking about really, but recently the thought hit me that maybe it is because when you come out of stand-by mode and send a message seconds later, your phone wants to send it over WI-FI, which might not be possible yet since it's still trying to connect, which then maybe results in a message not able to be sent and ends up being stuck on your phone, even though your phone connects to WI-FI succesfully after a while.
I usually turn off 3g, open the app, en most of the times it helps, which doesn't make sense at all. I am not sure, anyway. Haven't paid too much attention to it. Sometimes I just know its the WhatssAppserver, but I can't tell every time, and that makes it difficult to research the exact cause.

I really hope whatsapp releases an update and irons out its issues. Whatsapp on WP7 sucks.

It isn't that bad! It works, and thats more then we had. However, I don't understand why they can't manage to get simple things right...

hm i wonder if this is design flaw.. or purely just to save battery...
Coz on the android whatsapp, the internet is always connected even when on locked screen but on wp7 its not! The only solution is to use 3G!
This makes whatsapp useless if you only have wifi available... >< so much for instant messaging
Later on i found out ur wifi STAYS connected (even when in lock screen) when you plug it in to charge.... so thats the only workaround

so can we petition microsoft to add wifi on all the time in the next update??
OR does anyone know of an app that always require wifi connection?
(as described in this thread - http://forums.wpcentral.com/windows-phone-7-os-discussion/179861.htm)

Hm another quick note.....
how come whatsapp on ANDROID is so frickin fast!!!!! On iphone it takes about 5s to load into it. WP7 about 7s....and ANDROID is INSTANT!!!!
Lol is WP7 and APPLE so closed off that we cannot integrate whatsapp more into the OS? bah

[Q] Delayed push notifications - anyone else having this issue?

I previously had a Samsung Galaxy S3 that ran Android 4.1.2. Push notifications would come through pretty much instantly.
Now that I have my Nexus 5, I'm noticing that push notificiations are delayed. For example, I might receive an email on my PC saying that someone has posted on my Facebook timeline, but a notification doesn't pop up on my phone for 10-15 minutes later. Sometimes I get no notifications for a while because they're delayed, then the notification sound on my phone will go off 3 or 4 times in a row as a bunch of notifications from different apps have all arrived at once.
Also, sometimes I got no notification at all. For instance, I sold an item on eBay and usually I would get a notification that it has sold. On this particular occasion, no notification appeared. The same has happened with Facebook. Sometimes I will go to Facebook and find that a friend has written on my timeline, yet I didn't receive a notification about it on the phone.
I Googled this issue and found it was a problem that plagued the Nexus 4, so I'm wondering if it also affects the Nexus 5 too. Does anyone else have this issue with the Nexus 5? Is there any fix for it?

I get this too, but not very often. Most of the time I find my phone gets notifications before my PC or other phone does. But there are occasions, particularly when I'm not on WiFi, when I either get delayed notifications, or I won't get them at all, until I reconnect to WiFi.

It's been happening to me, including when I was running totally stock w/ locked bootloader. I'm on Sprint. Not sure if it's a data issue or phone issue.

Turning off wifi optimization solved my delayed corporate email (outlook) notification.

Thanks for the replies.
I'm having this issue while connected to Wi-Fi, although I haven't tested to see if the issue occurs via my mobile network as well. I have tried 2 factory resets, but that didn't fix it.
It's almost like, when the screen is off and the phone sleeps, it loses the ability to receive push notifications, but then after a while it suddenly regains it and that causes a bunch of notifications to arrive at once.
I've contacted Google support about it, so I'll see what they say.

funksoulbrother said:
Thanks for the replies.
I'm having this issue while connected to Wi-Fi, although I haven't tested to see if the issue occurs via my mobile network as well. I have tried 2 factory resets, but that didn't fix it.
It's almost like, when the screen is off and the phone sleeps, it loses the ability to receive push notifications, but then after a while it suddenly regains it and that causes a bunch of notifications to arrive at once.
I've contacted Google support about it, so I'll see what they say.
Click to expand...
Click to collapse
Any update on this? What did they say? I have the same problem and it's driving me crazy.. I came from GS3 and notifications were instantaneous... on this one I have to open lets say Whatsapp every other minute to check if someone sent me a message... and even sometimes I open the app and it takes some time for the internet to "wake up" and finally refresh the app... it sucks... I would return my phone if this can't be fixed easily..
So any update or solution on this would be gratly appreciated. Thanks

fireboypr said:
Any update on this? What did they say? I have the same problem and it's driving me crazy.. I came from GS3 and notifications were instantaneous... on this one I have to open lets say Whatsapp every other minute to check if someone sent me a message... and even sometimes I open the app and it takes some time for the internet to "wake up" and finally refresh the app... it sucks... I would return my phone if this can't be fixed easily..
So any update or solution on this would be gratly appreciated. Thanks
Click to expand...
Click to collapse
Google ended up offering me a replacement phone, but that didn't go too well. The new phone they sent wouldn't connect to my Wi-Fi network, so I contacted them to return it but they told me I had to return my original phone, get another replacement, and only then could I return the second one. Obviously, each time they sent out a phone they were putting holds on my credit card for £xxx so in the end I phoned up and complained. To cut a long story short, I still have the original phone and I haven't decided what to do yet.

jbdan said:
Turning off wifi optimization solved my delayed corporate email (outlook) notification.
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Click to collapse
Interesting, I have just turned this off on mine too to see.
I only get delays when I am connected to my home wifi (2.4 or 5GHz). Maybe it is because I only have a 4mb ADSL connection ...
I will check tonight if that fixes it and/or also try the PNF app.

any update or fix on this yet? this is driving me mad, every time I get a notification on twitter or my email my idol picks it up first and my phone gets it 8-9 minutes later even if I'm using it at that moment, anybody else get the delay even while using the device?

All of a sudden I have started facing this problem since the past few days

Yeah..same here
rahulparekh said:
All of a sudden I have started facing this problem since the past few days
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Click to collapse
I am using Moto g and I think its an issue with KitKat rather than with the hardware or the network. My push notifications are being delayed and that wasnt the case with JB 4.2 on my earlier phones.
Very frustrating

I've not been getting google hangouts messages until 20-30 mins later. sometimes i never get a notification, but if i check hangouts i see a new message. Another times i only get the message on the computer, but never on the phone. if i go and clear the app data new messages show up

My push notifications were coming through very quickly up until 2 weeks ago. I have not changed devices, carriers, or installed any new apps. One day they were coming through fine, now they are delayed by up to 30 minutes. My phone has not installed any OS updates either.
I have factory reset my phone, once restoring from cloud, the other not restoring at all and setting up the phone from scratch. This is really irritating. It does it on mobile networks or wifi.

Moto G is frustrating
It's frustrating.
I searched google without obtaining a solution. Moto G and sometimes I get delayed notifications and not others.
Facebook does not even make the notifications. In Whatsapp I have to open it every 2 minutes to see if someone has written. What not to do. I'm bored with this phone.
No solution or google and motorola solve it. Cursed kitkat!

Anything new? This problem is old and comes from the Nexus 4. I really am very sad about it, not PNF solving this.

I've been pulling my hair out trying to figure this out. It definitely started after i upgraded my s2 to kitkat rom back in december. At first i thought it had to do with the PM sleep modes but none of them make a bit of difference. Ive goggled it to death and this thread is the only one ive found.
Currently im going to try the suggestion on the first page to turn off wifi optimization as my phone only does this on wifi. when i use mobile data everything works as expected
EDIT: WIFI optimization makes no difference

Push Notifications
I have faced this problem on both my S4 and S5 on sprint. I think it has to do with sprint closing open tcp connections prematurely, which causes push notifications to fail.
Running the app Root-Push Notifications Fixer, or Unrooted version has worked for me. The root version seems to be more reliable.
Developer's thread

tempest64 said:
I have faced this problem on both my S4 and S5 on sprint. I think it has to do with sprint closing open tcp connections prematurely, which causes push notifications to fail.
Running the app Root-Push Notifications Fixer, or Unrooted version has worked for me. The root version seems to be more reliable.
Developer's thread
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Click to collapse
Hey man I'm just wondering, does your problem persist on Wi-Fi and mobile data? I have a thread over in i777 thread about this issue. Here http://forum.xda-developers.com/showthread.php?t=2717998

razen_kain said:
Hey man I'm just wondering, does your problem persist on Wi-Fi and mobile data? I have a thread over in i777 thread about this issue. Here http://forum.xda-developers.com/showthread.php?t=2717998
Click to expand...
Click to collapse
I only experienced the problem over sprint's network.