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Exchange with t-mobile

I brought this mytouch off Craigslist by trading with my G2. The phone is starting some problems as with not turning the screen on when after a phone call and I got the bad screen on it.
Now I don't know if this phone is stolen or not or the person got it from the insurance by claiming Its lost.
Now do you think T-Mobile will exchnage it? I can't deal with the screen not turning on anymore so yeah.
Sent from my HTC Glacier using XDA App

I am sure this is the reason the owner sold it in first place, I bet the person gave you lame story about how he changed carrier or got it as gift or some BS and he already has something lol so he didn't need it.
This is why I warn folks about buying jack from eBay or Craigslist when first batch came out month ago that means alot of inferior device that shouldn't have passed QC got though. Your best bet is going via HTC device warranty as TMo itself will not honor yours as they have no proof of this device was valid transaction linked to your account. Also the remorse period is only though TMo not by 3rd party individuals.

Thanks for the reply Mr.HKM, He told me he had 2 of these and he wanted to get rid of it so I'm guessing he used the insurance company to get another by saying it was lost.
Is it worth a shot with T-Mobile? or Should I call up HTC tomrrow and see what they can do? The thing is, I don't want to be left phoneless though, that's the only thing that's going to be bad for me.
Would my best bet be selling it back on Craigslist and getting another one?

I bought my HD2 off craigslist and transfered my insurance to it by calling tmo and asking them if I could. It was originally the insurance I had on my touch pro 2. My nexus one was insured by that other company.
I never had to use it on the hd2 so I don't know how that would work. After I bought the MT4G I had the guy at the store transfer my insurance to it.
Its worth a shot calling tmo. From my experience they are wing willing to work with you.
Sent from my HTC Glacier using XDA App

Maybe prick got it buy one get one free though adding family members with contract. Best place to buy it now is though TMo as like you I also considered buying it via CL/eBay but after I saw the rate of bad display, ffc, creaky buttons I decide it to just shall out the full $450 and get it without contract. Didn't want the hassle as I lost my HD2 and was left with dumbphone lol trust me its no fun.
Well this is what you can do just skip it all as TMo will not help you so just contact HTC rep and request RMA for it. While you are sending it go to local TMo store and get "loner" phone while its taken care of. You can contact the seller but I am sure the prick will ignore you as kid will be like its your problem now.
Update: Do as MvP77 said then first with TMo it won't hurt long as you get it taken care of if not then you become the prick and get it of your hand ASAP by selling it to someone else lol

Ugh I looked at T-Mobile website about device warranty under T-Mobile and it looks like you cannot transfer warranties from another customer. Pretty much bumed out at this point.
Should I post of on Craigslist asap and get rid of it and buy another one and risk getting a **** screen and or just keep this?
I flashed iced galicer on it and the screen comes on after a call so I'm just worried about the screen for now.
Sent from my HTC Glacier using XDA App

I have known and helped people who bought through ebay or craigslist get a replacement through T-Mo. It's not a fool proof way but it has worked for some.
First thing is hopefully you are a T-Mo customer? Then don't use the online chat, call them on the phone. Just ask for Tech support. Here is what you are trying to accomplish, you need to get your IMEI # in their system to have a chance. So since this device came out with a OTA (Over the Air update) the same day it launched it is a plus for you. If your IMEI # is not in the system you will never get the update. So when you call and get to the rep just explain to him you are having some problems with very poor battery life and your video chat is not working properly, poor signal etc. Tell him you knew there was a OTA update but you have never received it, and you want to see if this will fix your problems first before deciding on a warranty replacement. If they ask you where you got it tell them you got it from a T-Mobile Store and you bought it full price. Whatever you do don't tell them craigslist. Stay firm on you buying it in a store no matter how many times they ask. Now the above might not even come up but be prepared in case. Noe tell the tech support rep could he please make sure that your IMEI number is correct in their system as you have never received the update. Your number might be in there and it might not. Likely it is not. I had one that was wrong for a whole month from when I changed from my G2. They will ask you for your number and give it to them. If they don't find it they will try to put it in. If the IMEI number is not in their database they will tell you also and ask where you bought it. Stick to the plan. Tell them you don't know why it's not in their system all you did is buy it in their store it should be in the system and you paid full price for it it better be in the system. now I have actually had this happen on one of my early replacements. And I really did get it from a store. They finally said they could manually enter it and override the system. Now if you get this done your almost there. Tell them thank you and you will be waiting for the update and hopefully it fixes the issues if not you will call back. Wait a day or two. The call back and when you here the automated attendant say cancel. This gets you to a higher level rep. Tell the about the problems and you are disappoint that you paid full price and now you have all these problems and the OTA update did not correct them. You are loosing data connection and they stay off for long periods of time. Tell them you have already been to a store and they changed your SIM card and that you have already talked to tech support and factory master reset with them twice and they said it is defective. You said you would give it another chance but it did not get any better. Now hopefully they will process you a exchange and send it to you and then you send yours back..
I hope this help and you get a good one. If all else fails go through HTC.

xdviper said:
I brought this mytouch off Craigslist by trading with my G2. The phone is starting some problems as with not turning the screen on when after a phone call and I got the bad screen on it.
Now I don't know if this phone is stolen or not or the person got it from the insurance by claiming Its lost.
Now do you think T-Mobile will exchnage it? I can't deal with the screen not turning on anymore so yeah.
Sent from my HTC Glacier using XDA App
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Sounds like a software bug. Try a factory reset before you do anything.

xdviper said:
I brought this mytouch off Craigslist by trading with my G2. The phone is starting some problems as with not turning the screen on when after a phone call and I got the bad screen on it.
Now I don't know if this phone is stolen or not or the person got it from the insurance by claiming Its lost.
Now do you think T-Mobile will exchnage it? I can't deal with the screen not turning on anymore so yeah.
Sent from my HTC Glacier using XDA App
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Click to collapse
I've bought a few different phones off Craigslist and got them all exchanged through warranty. As long as its still under the manufacturers warranty they should exchange it. All they did was look up the imei to verify its still under warranty. This is my experience with T-Mob, so I don't see why you shouldn't be able to exchange it. Now, if its a stolen or lost phone, they might not. Let us know how it goes for you. Hope you get a good one.
Sent from my HTC Glacier using XDA App

This is the kind of thing of why i dont want to buy one off ebay or cl, i dont mind but i know it will be a phone i will have for a long time so id rather buy it brand new.

Trust ME
as long as you have insurance which is 5.99 a month for the php bundle then it will cover the phone...just call in do troubleshooting and hey will replace it as long as there not liquid damage or physical damage....u dont pay anything not even shipping and hanlding

Alright, I'm going to give it a shot today.
This took ne at a surprise, I went and logged on to my T-Mobile and it shows the white mytouch as my phone... so I'm guessing they already know I have a mytouch?
so alright thanks for the replies everyone. I'll call in this afternoon and see what the deal is. Thanks.
Sent from my HTC Glacier using XDA App

rodriguez27 said:
this is the kind of thing of why i dont want to buy one off ebay or cl, i dont mind but i know it will be a phone i will have for a long time so id rather buy it brand new.
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i agree with you 100%

bobsbbq THANK you soo much for that detailed post and everyone else.
I called and told them about the screen not turning back after a phone call, and they went ahead and replaced it for me. I hope I get a good screen and one that turns on after a phone call. Thanks everyone

Told ya. Tmo customer service is excellent. I even got a watered damage G1 replaced.
Sent from my HTC Glacier using XDA App

I can't express how.much I wanna say thank you. I just hope it comes before this 3 day weekend and with the Sony screen. Thanks guys.
Sent from my HTC Glacier using XDA App

insurance is crazy 6 bucks a month thats 72 bucks a year on a phone you paid 100 bucks for

Lockeskidney said:
insurance is crazy 6 bucks a month thats 72 bucks a year on a phone you paid 100 bucks for
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For someone like me that switches phones alot and usually pays full or close to full price the insurance its nice. It would suck if it was like sprints insurance where you gotta pay a deductible.
Sent from my HTC Glacier using XDA App

I think T-Mobile does also make you pay a deductible also. Not sure, but I do change phones a lot and not sure if insurance would cover non T-Mobile phones like the iPhone.
Sent from my HTC Glacier using XDA App

Lockeskidney not everyone sells there soul by signing 2year contract and having to pay more than its actually worth. Now lets say this as I never considered insurance. I usually buy the device without contract at full price from valid vendor now if I lose it how much is the deductible? I am sure everyone ATM here some how doing insurance fraud false claiming it as lost.

Premium handset protection... Lost phone?

what does Tmobile do with the lost phone in question? do they disable it ? I'm wondering how they prevent people from selling their phones and getting a replacement under warranty for a profit..?

Not sure but they know. Put your sim in another phone, call them, they will be able to tell you exactly what phone you have.
Sent from my LG-P999 using XDA App

Let's say my friend, Swim, has a Tmobile phone that he has insured through their PHP plan. He knows that if it were stolen or he lost it, it would cost him $130 to replace. He also knows that he could easily get $250-350 if he decided to sell his phone. So he is thinking about selling his phone and then just telling Tmobile that he lost it, so that he not only gets a newish replacement phone (possibly even an upgrade), but also pockets over 120 bones. Question is, does Tmobile deactivate his first phone somehow, so that whoever bought his original phone is essentially screwed?

frescoraja said:
Let's say my friend, Swim, has a Tmobile phone that he has insured through their PHP plan. He knows that if it were stolen or he lost it, it would cost him $130 to replace. He also knows that he could easily get $250-350 if he decided to sell his phone. So he is thinking about selling his phone and then just telling Tmobile that he lost it, so that he not only gets a newish replacement phone (possibly even an upgrade), but also pockets over 120 bones. Question is, does Tmobile deactivate his first phone somehow, so that whoever bought his original phone is essentially screwed?
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Nope the person may not beable to use it!!!!it's a 50/50 chance long as the other person does not try n give Tmobile the imei # they should be gd
Sent from my LG-P999 using xda premium

I have 2 things to say, and they're contradictory.
1. Official T-Mobile PHP Handset Protection FAQ (http://support.t-mobile.com/docs/DOC-1722) : Says phone will be disabled. Specifically:
All lost or stolen devices will be blocked from access to the T-Mobile network. Devices claimed as lost and stolen will no longer function on the T-Mobile network.
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2. I used to be a tier 2 T-Mobile PDA Tech Support rep. I never once had a customer's phone not work due to being stolen/blacklisted. Not once. It was not in any of our troubleshooting steps to check such a thing either. As far as I was aware, there was NO WAY to block a stolen phone on T-Mobile and that's what we told customers.
Things might have changed - it's been about 18 months since the location I worked at was completely laid off and shut down. A lot can happen in that time.
Now.... do you want to take the chance? Go for it. But don't say you weren't warned.

So, let me get this right. You are asking in a public forum about committing insurance fraud and the forum has recorded your IP address also. Insurance fraud is a felony in most States. Makes perfect sense to discuss it here. If anyone on the forums assists you in any way then you have both committed conspiracy to commit insurance fraud. Conspiracy in and of itself is a crime even if you never go ahead and commit the crime. Smart.

T-Mobile USA insurance question.

I may have to do a warranty swap for my Sensation. (Possible bad headset jack.)
I currently have the T-Mobile PHP (Premium Handset Protection) plan, $7.99 a month. However, I don't want to file a claim before knowing what phone I'll get from T-Mobile. (My luck they will send me a myTouch or something they "think" is of similar value.) I want at least a Sensation, and I'm not greedy ( I know an HTC One S is not in the picture). Otherwise I'll try repair through HTC instead.
So question is, will T-Mobile tell me what phones they have in stock for replacement for before I commit to the insurance claim?

gustav30 said:
I may have to do a warranty swap for my Sensation. (Possible bad headset jack.)
I currently have the T-Mobile PHP (Premium Handset Protection) plan, $7.99 a month. However, I don't want to file a claim before knowing what phone I'll get from T-Mobile. (My luck they will send me a myTouch or something they "think" is of similar value.) I want at least a Sensation, and I'm not greedy ( I know an HTC One S is not in the picture). Otherwise I'll try repair through HTC instead.
So question is, will T-Mobile tell me what phones they have in stock for replacement for before I commit to the insurance claim?
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you do realize that the PHP makes you pay 130$ as a deductable, whereas the htc warranty is free, right? t-mobile likes to hide this fact, and makes it very hard to find this out until you need to file a claim, which is disgusting, but thats cellphone companies for you.
if you look very closely at the terms, you'll see this.
look here too.
go to your phone on this page to see the deductible
if i were you i would just go through htc, ive used their warranty process before and theyre very nice

gustav30 said:
I may have to do a warranty swap for my Sensation. (Possible bad headset jack.)
I currently have the T-Mobile PHP (Premium Handset Protection) plan, $7.99 a month. However, I don't want to file a claim before knowing what phone I'll get from T-Mobile. (My luck they will send me a myTouch or something they "think" is of similar value.) I want at least a Sensation, and I'm not greedy ( I know an HTC One S is not in the picture). Otherwise I'll try repair through HTC instead.
So question is, will T-Mobile tell me what phones they have in stock for replacement for before I commit to the insurance claim?
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The replacement is done through Asurion via a web site. Likely you'll never speak to anyone. You'll also likely get a "recertified" Sensation not a new one.
If you go the warranty route, you also likely get a "recertified" unit.

merci pour le partage!
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Voyage Vietnam-Voyages Vietnam-Halong Jonque Hai Long

No deductible for the swap as you will send them back your current damaged phone (unless the damage was your fault) at least that is how it used to be. Nonetheless you won't be forced to pay, you will be able to back out of the claim if not comfortable with the deductible (which there should not be).
The website which handles the claim does indeed give you your options including the alternative phones that could be sent to you.
My sensation was stolen back in April and when replacing the handset (I did have to pay the deductible) they offered me a g2x. You are better off just sticking with the Sensation.
Sent from my HTC One X using xda app-developers app

mouzaihem said:
No deductible for the swap as you will send them back your current damaged phone (unless the damage was your fault) at least that is how it used to be. Nonetheless you won't be forced to pay, you will be able to back out of the claim if not comfortable with the deductible (which there should not be).
The website which handles the claim does indeed give you your options including the alternative phones that could be sent to you.
My sensation was stolen back in April and when replacing the handset (I did have to pay the deductible) they offered me a g2x. You are better off just sticking with the Sensation.
Sent from my HTC One X using xda app-developers app
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Thanks for the answer! Lucky for me, turns out my headphones were faulty, and not the Sensation audio jack. So no need to exchange/return phone.
I did decide to cancel my insurance though. My luck something will happen now, but I just felt paying the $7.99 a month on a year old phone in the end is not worth the it for me anymore.

gustav30 said:
Thanks for the answer! Lucky for me, turns out my headphones were faulty, and not the Sensation audio jack. So no need to exchange/return phone.
I did decide to cancel my insurance though. My luck something will happen now, but I just felt paying the $7.99 a month on a year old phone in the end is not worth the it for me anymore.
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It never is worth it. I used to sell phones for Sprint. I never have paid for insurance, nor have I broken my phones. Its not hard to protect them if you just take precautions.
Plus, used phones are cheaper than a deductible + monthly payments. (besides iphones)
Matt

I recently did a warrant replacement of my tmobile G2. They didnt have a G2 replacement so I was offered a choice of the My Touch or the HTC Sensation 4G - I don't care for the My Touch so I opted for the Sensation. The phone that I received was brand new, not a refurbished model and I was not charged anything for the exchange.
Sent from my HTC Sensation 4G using xda premium

Vaporizers said:
I recently did a warrant replacement of my tmobile G2. They didnt have a G2 replacement so I was offered a choice of the My Touch or the HTC Sensation 4G - I don't care for the My Touch so I opted for the Sensation. The phone that I received was brand new, not a refurbished model and I was not charged anything for the exchange.
Sent from my HTC Sensation 4G using xda premium
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Did you received it in a unopened HTC Sensation box?
If not then it just looks new, but it is in fact refurbished.
I came from G2x last year, got HTC Sensation as replacement, had to replace Sensation many times because of dead pixels and dust under screen and was never new just refurbished. I could be wrong and you probably received a new one, just letting you know my experience with the warranty exchanges.

[Q] Buying Nokia Lumia 900 tomorrow from Craigslist

So I'm probably gonna buy this phone tomorrow because my htc one x fell and has a broken screen now. I have no warranty so I need a phone badly. My question is can a AT&T branded phone have a bad esn or imei I think its called stopping me from activating it on my account?

[Q] ausurion insurance replacement help

Alright so I had a g nexus 2 year contract and it just ended but before it ended I bought an HTC one off of someone and switched Sims and now I I want to file an asurion claim because of something that happened to my HTC one so I wanna know since my contract is over what phone will they be shipping or like what phone is the insurance for ? Thanks

dnyor93 said:
Alright so I had a g nexus 2 year contract and it just ended but before it ended I bought an HTC one off of someone and switched Sims and now I I want to file an asurion claim because of something that happened to my HTC one so I wanna know since my contract is over what phone will they be shipping or like what phone is the insurance for ? Thanks
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it is for the phone actually in use at the time of the claim.
you can make a claim on a previously activated phone, but it is a hassle.