[Q] Zune Marketplace Issue - Windows Phone 7 Q&A, Help & Troubleshooting

I bought some free products from the Zune marketplace through my pc, but they've never appeared.
I connected the phone through wifi to try to install these products but useless.
Three updates appeared, when i try to update them, this message appears:"The Windows Live ID Service is unavailable right now.....".
When you try to install an application through the phone, this message appears:"can't get this info right now check back in a little while."
I have read a lot about this issue and tried to do many steps and things but useless and didnt find a solution that solves this issue.
hint: it was working well before.

I had what sounds like your issue last week. Check to make sure that you haven't disabled cookies in IE on the device. If you have, re-enable them and let us know if you can install updates from the marketplace again. It appears that there is a dependency on IE cookies for app installation.

I tried several things deleted the history in explorer and search, I made sure of enabled cookies, many restarts, my location is set to USA in windows live account which is the same log in of the Zune. But useless.
Some people says to hard reset the device which I fear to make it and may not work and can't install the apps I already did.

I know its a pain but have you tried uninstalling and reinstalling Zune?

The problem appears when am not connected to the PC through WiFi or data connection , so I don't think the Zune is related.

Related

ActiveSync Problem

I am having a problem with ActiveSync on my phone an Orange M700 running the HTC P3600 ROM. It was working with no problems until a few weeks ago when it stopped syncing. I have tested the laptop with another PPC and ActiveSync notices it straight away.
I have installed ActiveSync 4.5 to no avail so I returned to 4.2 and still nothing. I deleted all partnerships in both the phone and the laptop and when I plugged it back in the Windows saw the device as there was a pop up bubble in the bottom right corner but ActiveSync never kicked in.
I have had a look at the ActiveSync settings in the M700 but everything looks fine to me.
I have also been having problems with my 3G connection not connecting and doing the regular syncs it normally does e.g. my personal mail every 5 mins, my yahoo mail every hour and the weather every 2 hours. The only thing that has changed in this time is that I installed Fring, I can't imagine its related but I uninstalled Fring just in case but still no luck.
Anyone got any ideas how to fix it as I have some new appointments (I'm not sure which ones) in my PDA which I want to get synced before messing around with hard resets etc.
Thanks
Did you delete any notifications of any kind, usually replog files? If YES, then you just deleted your notification to activate Active Sync on your computer. You can solve that easily by returning the file. READ this for the solution: http://www.cs.pitt.edu/~jmisurda/ppc/blog/index.php?entry=entry051203-201515
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cktlcmd said:
Did you delete any notifications of any kind, usually replog files? If YES, then you just deleted your notification to activate Active Sync on your computer. You can solve that easily by returning the file. READ this for the solution: http://www.cs.pitt.edu/~jmisurda/ppc/blog/index.php?entry=entry051203-201515
...
Click to expand...
Click to collapse
I don't think I did that but I tried the file anyway, still no joy. I think my phone is also vibrating when I plug it into the PC now, very strange.
LSmith4285 said:
I don't think I did that but I tried the file anyway, still no joy. I think my phone is also vibrating when I plug it into the PC now, very strange.
Click to expand...
Click to collapse
Have you ever used Check Notifications? It is a free software to clear away JUNK notifications.
Link: http://www.scarybearsoftware.com/cn_overview.html
Sometimes, our PPC just creates duplicates of certain Notifications that can cause conflicts with some softwares. Maybe this is what is happening in your device. You can try and download Check Notifications, even though it says it is only compatible with WM 2003, I use it for my HTC Universal (WM5). Just go to Check Notifications settings and tick the 3 choices, run it and CLEAR those pesky bugs.
...
cktlcmd said:
Have you ever used Check Notifications? It is a free software to clear away JUNK notifications.
Link: http://www.scarybearsoftware.com/cn_overview.html
Sometimes, our PPC just creates duplicates of certain Notifications that can cause conflicts with some softwares. Maybe this is what is happening in your device. You can try and download Check Notifications, even though it says it is only compatible with WM 2003, I use it for my HTC Universal (WM5). Just go to Check Notifications settings and tick the 3 choices, run it and CLEAR those pesky bugs.
...
Click to expand...
Click to collapse
Right I ticked the three boxes and cleared the issues but still nothing
Normally I'd just hard reset but I am worried about losing appointments I've forgotten I have made since my last sync.
LSmith4285 said:
Right I ticked the three boxes and cleared the issues but still nothing
Normally I'd just hard reset but I am worried about losing appointments I've forgotten I have made since my last sync.
Click to expand...
Click to collapse
I don't know what else to suggest.
If you do decide to HARD RESET, take a look at this FREE BABKUP program for contacts and calendar events: http://forum.xda-developers.com/showthread.php?t=299705&highlight=backup
I hate doing hard resets myself, that is why I have SPB Backup configured to do automatic backups everyday at 5AM.
Good Luck...
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Thanks for your help.
I'm not sure how I am going to progress this. My major issue is that we use GroupWise at work with a third party app to allow the PocketPCs to sync with it. When you set it up it blanks the device before you can do anything, if I wait and import everything after this it usually can't cope with the levels of changes and kills the system on the server.
Oh joy, why wasn't someone looking at the "bigger picture" when we choose an e-mail system.....

[Q] Wireless Sync Freezing

Is anyone having issues with Zune wireless sync feature on their Windows Phone? My phone will always start a wireless sync, but it will always freezes partway through. I've tried all of the things listed below, but have had no success getting the phone to perform a complete wireless sync.
- uninstalled and re-installed the Zune software
- removed the phone and re-setup the phone wifi sync within the Zune software
- confirmed the Zune software is open through the Windows Firewall
- tried turning off Microsoft Security Essentials
- updated the router firmware
- changed the router settings to WPA2-AES from WPA2-AES+TKIP
- changed music/picture/video syncing to "manual" sync
- have podcasts set to sync "all"
- tried doing a battery pull on the phone
None of this has helped me to complete a wireless sync. I'm trying to sync a Samsung Focus using a Linksys WRT54G2 router with Windows 7 64-bit. Anyone have any solutions?
Thanks!
Do you have a microSD installed in your phone?
Nope, I haven't installed a microSD card on the phone.
Interesting. I had something similar to this happen onto my phone before it just stopped wirelessly syncing entirely. After 10 minutes, almost on the dot, it would attempt to do it--go to the gray "connecting" screen. The PC wouldn't register it, and nothing would happen.
Of course, now my phone doesn't even try, and nor does the one I got to replace it to fix this issue, so you're a step ahead of me.
I'm having the same problem. I haven't tried to wirelessly sync in a long time, but not that i am, it starts to do it, and it goes about 40-60% complete....then doesn't go any further...
I've tried a couple of things as well. Reinstalled zune, checked the firewall setting, disabled and re-enabled the wireless sync function...and nothing seems to make it wirelessly sync 100%
can't seem to find anything about it online....

[Q] "Attention Required. Press Here" during updating Apps from Marketplace

Dear All,
I am having a prob for the past week or so. This happened after the marketplace in my phone was updated (my marketplace search bar shows Applications and Games Search now. The music search is gone.).
The problem is that whenever any of my apps have an update, I click on Update All and then instead of downloading the new updates, all the Apps show "Attention required. Press Here".
1. I pressed and retried. Didn't work.
2. I long pressed and retried, that didn't work either.
3. I long pressed and deleted the update, and tried updating again and that didn't help.
4. Restarting phone was of no use either.
Can anyone please help me with this? The only way I update now is delete the app altogether and re download the app. This is quite annoying as I lose the settings on some apps and have to enter them again.
I am using a T-Mobile UK unlocked Samsung Omnia 7 with the NoDo update.
Thanks!
Read this thread.
Also
http://www.microsoft.com/windowsphone/en-us/howto/wp7/apps/download-apps-and-games-faq.aspx
And for future reference and search:
Why do I get an "Attention required. Tap here." message when I try to download an app or game?
Your phone might have temporarily lost its Internet connection, or you might be trying to download an app that's too big to download over your phone's cellular data connection. If you're trying to download an app larger than 20 megabytes, you'll need to connect to a Wi-Fi network, or connect the phone to your PC and use the Zune software.
Cheers. I did search before a few times and did not find what I was looking for. Thats why I posted here to hopefully find some answers. Thanks again.
Sent from my OMNIA7 using XDA Windows Phone 7 App
I have read all that before plenty of times and none of the solutions have worked for me. It doesnt work over wifi and the apps I download are all less than 1mb. Moreover, I know that anything greater than 20mb required me to download through Zune connection. My phone software is also up to date.
So back to square 1 for me.....
just wait.. it is a temprary problem..
Ok. Will wait for a fix....
Sent from my OMNIA7 using XDA Windows Phone 7 App
Where it says "Pending" did you try holding your finger there and hit retry? (After you established a wifi connection)
It won't auto download it till you do.
No I haven't. But will definitely give that a try next time.
Sent from my OMNIA7 using XDA Windows Phone 7 App
I am actually having the same issues sometimes in UK Marketplace. However, after a while, they "mysteriously" go away and I can download.
Which makes me think it's either a temporary issue on the server or something like that.
In other cases, it worked when I switched 3G off, but I think that's more of a network provider problem.
Know what im talking about
Hi Guys,
ive had this issue when NoDo first came out, i updated to NoDo with the ROMS on here and was still receiving same message for any application i was reqesting from Marketplace, i rolled back from NoDo and my markeplace worked again. so i tried few things different by installing different roms and updating and so on, and still got the same issue when the final update was NoDo.
one thing i did notice was that my app would install over 3G but not over wifi which was the strange part, and 3G is extremely expensive when you downloading games and large apps so that definitly was not an option for me.
i am still using the latest release just before NoDo, because of this issue and i hope some smarty can figure it out or Microsoft release a fix for this soon.
ive scavaged the internet and found zip info that helps ! others tried methods that worked for them but none work for me.
btw i have HTC Mozart and in South Africa

[Q] Can't establish a reliable data connection to the server.

Not solved. Apparently I needed to use a VPN to connect my account though Talk. But now when my VPN isn't on nothing will sync and my gmail won't load. Until today I have never needed a VPN to log into my Google account. Something is obviously still wrong.
So I've flashed dozens of ROM's at this point and have never had this problem before. I have read all the threads and tried the following fixes ...
Pulled SIM and used WIFI
Factory reset
You Tube account ... This actually registers my Google info under accounts but won't sync at all. When I try to sync contacts or anything I get a red exclamation point and nothing happens.
Flashed other ROM's and different gapps.
Tried logging in though other gapps such as Talk and Gmail. Again YouTube will show up on my account tab as synced. It's green and looks synced but if I try to manually sync it the red error shows up again and nothing has actually been synced.
There must be a reason for this yes?
I should also mention that I'm in Shanghai. However I have never had a problem before. What gives? Why now? Could it really be that the server is down and I should just try again tomorrow?
Any advice would be greatly appreciated. Thanks in advance.
Yeah... i've been having a similar problem in xiamen for about 3 days... china unicom?
Oh? And also never had this happen before? Happened after you flashed a new ROM?
I'm with CMCC.
What makes me think something is rotten is Chinatown is the fact that if I do use my VPN everything is OK. I'm hoping this isn't the case.
I'm searching for some old TB files I can toss on my phone to try and restore it to an earlier date. If that doesn't work maybe a super crusty old ROM will work. I really am out of ideas at this point.
I wonder if getting rid of root and going stock would fix anything?
Error Message
I have also same problem for past 3 days on China Mobile in Shanghai. I belive it should be something to do with the carrier or Network accessibility to Google products... I am on Galaxy S2.
Today I checked on couple of my friends with Nexus and Galaxy S1 and confirmed that they also face same problem...
Currently the only Google app that's working is Google Translate ... The rest however won't work without my VPN on.
So it looks like this is both CMCC and Unicom so far. I don't even know if there is anything else.
The funny thing is Google + has been working on my phone from launch with no problems. Not anymore though.
Anyway there are so many places selling Android devices in China I could only imagine that this is temporary.
I wonder if there is any way to edit some of the carrier info to make things work?
Apparently there is something going on, it looks like.
It looks like it's happened before, and after about 3-4 days it sets itself aright...
Anyone figure out a workaround? I was using a pretty good VPN, but the android version only has pptp and therefore barely works here. I can't get any programs, email, or anything on my phone after a factory reset... this makes me sad.
*had some links posted but I guess I need to post a few more times before it lets me*
Anyone figure out any updates or fixes for this yet?
It's been like that for several days now...I'm with CMCC. After sometimes it'll be okay as usual....black "magic" I would call it.
VPN is a no no for me, used to work fine till they block it. I'm using SSH Tunnel now...no problem in general except from time to time (once in a very blue moon like now) when "they" cast their "magic"
Without tunneling. market couldn't get through these days.
How annoying. I even tried taking out my SIM card, and doing a hard reset, and then trying to download my software from my WIFI, but it's not a DDWRT router so I can't access the VPN.
Is there software that can turn an OpenVPN connected computer into a Wifi router? If I logged into my computer which is on a VPN, maybe I could at least re-download all my apps from the market......
*sigh* or wait heh
I got the same problem like last 5 days ...i m in China too ..with china unicom ...i tried everything possible like factory reset, uninsalling and installing gapps, install stock image , cache cleaning ....BUT ...CAN'T LOGIC GOOGLE ....
at last i used VPN on my phone ..and its sync and connect in a second ...problem gone...Happy to have my fully functional phone back
MAGIC Happened again
Just trying to log into the market .. yes now we can access the market and other google products..

No mango after reset

Did a forced update to mango a few months back, since then I have had a few issues with facebook not syncing correctly with my main facebook account (deleted friends still showing up etc.) and was told that a reset would probably fix it, so blindly i did it.
After the reset it looked different to before and on the phone in the about settings it shows as being windows phone 7.5, but dosent look like it did before mango, cant search for apps by pressing a letter ect as this isnt here, on zune it says im running version 7.10 (7740).
So been trying to update via zune and nothing is happening, anybody got any ideas ?
glen290 said:
Did a forced update to mango a few months back, since then I have had a few issues with facebook not syncing correctly with my main facebook account (deleted friends still showing up etc.) and was told that a reset would probably fix it, so blindly i did it.
After the reset it looked different to before and on the phone in the about settings it shows as being windows phone 7.5, but dosent look like it did before mango, cant search for apps by pressing a letter ect as this isnt here, on zune it says im running version 7.10 (7740).
So been trying to update via zune and nothing is happening, anybody got any ideas ?
Click to expand...
Click to collapse
7740 is actually one version after Mango. The latest update that fixed some issues with Exchange 2003. So you're absolutely up to date. The reason why the alphabetical jump list is missing might be that you lack the minimum amount of apps installed. The jump list only shows up if you have more than 40 (or so) apps installed on your device.
That is Mango. You just can't search because you don't have the minimum required amount of apps for it to appear.
Cheers for the info pretty sure i hadnt installed over 40 apps before, but I never counted..

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