[NEWS] Official FROYO on Vibrant 01/21/11 - Captivate General

It’s coming, tomorrow according to PCMag and T-Mobile CMO Cole Brodman. As with most updates, it will come in waves so not everyone will receive it on the first day.
OFFICIAL PCMAG STATEMENT
An Android 2.2 upgrade for the Samsung Vibrant will roll out to subscribers starting on Jan. 21, T-Mobile's chief marketing officer Cole Brodman confirmed to PCMag today.
The upgrade will come in waves, so not all Vibrant owners will receive it on the first day, Brodman said. But everyone should have it within a few weeks. The Android 2.2 upgrade brings several new features, most notably increased speed. Samsung's delay in updating its flagship phones has been the subject of intense discussion on the Internet over the past week, with many Galaxy S owners expressing anger at Samsung's lack of communication about the delay.
So what was the hold-up? It was purely technical, Brodman said—it wasn't about marketing, payments or sales. Samsung sent its base 2.2 upgrade to T-Mobile in late November, and with the holiday season, it's taken until now for T-Mobile to work out the kinks and integrate its own features.
"It was a quality control and timing issue," Brodman said. "The biggest challenge is integration and customization." In the future, T-Mobile aims to update all of its phones to new versions of Google's Android OS within 3-5 months after Google makes the OS version public, Brodman said. The delay comes from having to integrate manufacturer skins and T-Mobile's own features, such as Wi-Fi calling.
Smartphone users expecting frequent upgrades is "new to us," Brodman said, "and we're going to have to step up and change the way we do things."
US Cellular said recently on Facebook that the Froyo upgrade for its Samsung Mesmerize would come in "March." Verizon, Sprint and AT&T haven't yet given dates for their own Froyo Galaxy S upgrades.
Brodman added that the new, 4G Galaxy S for T-Mobile would probably debut at Mobile World Congress on February 13.

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Look what ive found... (Android may be here sooner then we think)

I Did Some Searching Guys And Though You Guys Might Be Intrested In This...
We’re hearing rumor after rumor that Android has been delayed, and pushed back to 2009. Well TmoNews is jumping into the pool or rumors, calling BS on those other rumors, and putting in our vote of confidence on a presale of the Android phone on September 16th, 2008. This information, coming from a trusted source, prices the Android phone, also known as the G1 (Codename or real name, we’re not sure) at $399.
Full invoice that is.
Scare you? Good, well during the presale of the G1, T-mobile customers can pick up the phone for $150. This is where it gets interesting, we’re not seeing any prices for new activations during the presale, so this could mean that only current T-mobile customers can pick up the G1 during the presale. Other customers interested in the G1 may have to wait until beginning/mid October before a national public launch. Many users have seen the recent video circulating the next claiming to be the HTC Dream (AKA G1), and have been complaining about the ugly white color. Well we have good news for you too, as the G1 will be released in black, white, and brown. Being 3G enabled, the HTC manufactured G1 will unfortunately require its own data plan from T-mobile, which we expect to be more expensive then current data plans. Interestingly enough (maybe not so much knowing Google) users will be required to have a Google Gmail account for the phone to work. So far expected specs include 3G, a 5″ long by 3″ wide touch screen, and a slide out Qwerty keypad, and no mention of UMA or Wifi. We’re really excited for this all-too-secret device to hit T-mobile’s lineup. Stay tuned to TmoNews for more information coming soon!
Update: The HTC Dream (G1) will have a 3.0 megapixel camera. The presale will last 1 week, and be for existing customers only. Employees are not included in the presale, sorry! Presale begins Wednesday, September 17th, and 3G will be a large aspect of this device. Use your imagination.
I CANT WAIT?!?!?!!?
Dude, hasn't Gixxum taught you anything by now. For one you shouldn't just find an article and copy and paste info in the Excalibur thread. Cite your source and credit them. It's just common courtesy. Also, it's just bloating the threads with rumors. Go post that in the Smartphone General Section.
TMONEWS
RussianSolja said:
I Did Some Searching Guys And Though You Guys Might Be Intrested In This...
We’re hearing rumor after rumor that Android has been delayed, and pushed back to 2009. Well TmoNews is jumping into the pool or rumors, calling BS on those other rumors, and putting in our vote of confidence on a presale of the Android phone on September 16th, 2008. This information, coming from a trusted source, prices the Android phone, also known as the G1 (Codename or real name, we’re not sure) at $399.
Full invoice that is.
Scare you? Good, well during the presale of the G1, T-mobile customers can pick up the phone for $150. This is where it gets interesting, we’re not seeing any prices for new activations during the presale, so this could mean that only current T-mobile customers can pick up the G1 during the presale. Other customers interested in the G1 may have to wait until beginning/mid October before a national public launch. Many users have seen the recent video circulating the next claiming to be the HTC Dream (AKA G1), and have been complaining about the ugly white color. Well we have good news for you too, as the G1 will be released in black, white, and brown. Being 3G enabled, the HTC manufactured G1 will unfortunately require its own data plan from T-mobile, which we expect to be more expensive then current data plans. Interestingly enough (maybe not so much knowing Google) users will be required to have a Google Gmail account for the phone to work. So far expected specs include 3G, a 5″ long by 3″ wide touch screen, and a slide out Qwerty keypad, and no mention of UMA or Wifi. We’re really excited for this all-too-secret device to hit T-mobile’s lineup. Stay tuned to TmoNews for more information coming soon!
Update: The HTC Dream (G1) will have a 3.0 megapixel camera. The presale will last 1 week, and be for existing customers only. Employees are not included in the presale, sorry! Presale begins Wednesday, September 17th, and 3G will be a large aspect of this device. Use your imagination.
I CANT WAIT?!?!?!!?
Click to expand...
Click to collapse
Good job, but get the big picture here at http://tmonews.com ..................!
pfunkside said:
Dude, hasn't Gixxum taught you anything by now. For one you shouldn't just find an article and copy and paste info in the Excalibur thread. Cite your source and credit them. It's just common courtesy. Also, it's just bloating the threads with rumors. Go post that in the Smartphone General Section.
Click to expand...
Click to collapse
what is today national asshole day? whats everyones problem? just trying to help ive found some information and im trying to pass on the good word.... geeezzzz stop worrying about other people and worry about yourself and keep your smart ass commments to yourself as well. thank you have a nice day.
RussianSolja said:
what is today national asshole day? whats everyones problem? just trying to help ive found some information and im trying to pass on the good word.... geeezzzz stop worrying about other people and worry about yourself and keep your smart ass commments to yourself as well. thank you have a nice day.
Click to expand...
Click to collapse
Your message is a blatant cut and paste without referring the source URL.
That's why you're being called out on it. Had you properly included the source you wouldn't be having to try so hard to defend what is an indefensible action.
No matter....The phone hasn't been submitted to the FCC anyway, so all of these rumors of a September launch is suspect at this time.

The Samsung Secret - Why U.S. Galaxy S Phones run Android 2.1 Still

Hello,
I’m going to step across the NDAs and explain the issues behind the Android Froyo update to Samsung Galaxy S phones in the United States. I think most of you have come to this realization yourself now: the withholding of the Froyo update is a largely political one, not a technological one: Froyo runs quite well on Galaxy S phones, as those of you that have run leaked updates may have noticed.
To explain the political situation, first, a primer on how phone firmware upgrades work for carriers. When a carrier decides to sell a phone, a contract is usually written between the phone manufacturer and the carrier. In this contract, the cost of updates (to the carrier) is usually outlined. Updates are usually broken into several types: critical updates, maintenance updates, and feature updates. Critical updates are those that resolve a critical bug in the phone, such as the phone overheating. Maintenance updates involve routine updates to resolve bugs and other issues reported by the carrier. Finally, feature updates add some new feature in software that wasn’t present before. Critical updates are usually free, maintenance updates have some maintenance fee associated with them, and feature updates are usually costly.
In the past, most phone updates would mainly consist of critical and maintenance updates. Carriers almost never want to incur the cost of a feature update because it is of little benefit to them, adds little to the device, and involves a lot of testing on the carrier end. Android has changed the playing field, however – since the Android Open Source Project is constantly being updated, and that information being made widely available to the public, there is pressure for the phone to be constantly updated with the latest version of Android. With most manufacturers, such as HTC, Motorola, etc. This is fine and considered a maintenance upgrade. Samsung, however, considers it a feature update, and requires carriers to pay a per device update fee for each incremental Android update.
Now, here’s where the politics come in: most U.S. carriers aren’t very happy with Samsung’s decision to charge for Android updates as feature updates, especially since they are essentially charging for the Android Open Source Project’s efforts, and the effort on Samsung’s end is rather minimal. As a result of perhaps, corporate collusion, all U.S. carriers have decided to refuse to pay for the Android 2.2 update, in hopes that the devaluation of the Galaxy S line will cause Samsung to drop their fees and give the update to the carriers. The situation has panned out differently in other parts of the world, but this is the situation in the United States.
Some of you might have noticed Verion’s Fascinate updated, but without 2.2 : This is a result of a maintenance agreement Samsung must honor combined with Verizon’s unwillingness to pay the update fees.
In short, Android 2.2 is on hold for Galaxy S phones until the U.S. carriers and Samsung reach a consensus.
Some might wonder why I didn’t deliver this over a more legitimate news channel – the short answer: I don’t want to lose my job. I do, however, appreciate transparency, which is why I'm here.
Interesting.. thank you for that
Sent from my GT540 using XDA App
this has been an issue since the Samsung Omnia (SGH-i900) came out. Promises of updates to no avail. No updates, just do it yourself!
Finally something that makes sense to me. I do have 2.2 on my phone thanks to the folks here on XDA.
I work for Sprint at a service and repair store. We had a memo that the Epic was suppose to get Froyo on Dec 26th, but that they pulled it because it bricked half their test phones and needed more work. I do know that the Intercept had an official update go out for Froyo that bricked roughly 10% of customer's phones and we were instructed to put them back on 2.1, I do know someone who has a legitimate carrier copy of Froyo on their Intercept, its not a Galaxy phone but its still Samsung. What you're saying Samsung is doing(which sounds right/true) is pretty petty. HTC released an update to Froyo for the Evo about 2 weeks after the phone launched. That's what manufacturers should do IMO.
In regards to the Epic, i'd like to remind people that originally, it was marketed as having 2.2. Then, closer to release, they changed it to 2.1 "with 2.2 coming soon after." Well, "soon after" has come and gone.
I bought the Epic partly because it suited me better than the Evo, but also because of 2.2. I knew that i would have a current version running. Froyo was part of the basis of my bargain. At this point I'm fed up with samsung. We've been getting teased with 2.2 almost every month for literally 5 months now, and at least for 1-2 months prior to the phone being released (which makes it upwards of 6 months). It is ridiculous.
People who have this phone should just return it when something new comes out. Samsung has breached their promise. Im sure there will be people here who will comment about the fact that you can always root your phone or that they are happy with eclair; that's fine. I bought this phone with the assumption it would perform on par with 2.2, and not have any annoying lags and bugs.
If everyone complains and ditches boycotts samsung phones, then maybe they will change their ways. From everything i have ever read, i never see anyone mention the fact that samsung marketed this device as having 2.2 and subsequently, promising it within a short period of time.
Just my .2 cents
This is one major reason that I am contemplating trading my Epic out for an Evo, I am tired of Sammy's bull****.
I am realizing that even though it is a good phone, it will soon be "out of date" with the lack of support from every one.
All this is bull****. Us cell carriers suck.
Sent from my GT-I9000 using Tapatalk
samsung
personally after owning a moment i will never own a samsung phone again. thank got i got an evo shift
Interesting. Kinda contradicts with Samsung's marketing agenda during launch of the Galaxy S line in the States. During the launch event in NYC it was clearly stated by Samsung that all variants of Galaxy S line will receive Froyo firmware update, no where it was mentioned that if you are on a US carrier the device upgrade will be subject to terms and conditions set between the manufacturer and the carriers http://www.youtube.com/watch?v=Wf3uGTAeQy4
FF to 4:45
I think it's pretty god damn egregious that they'd charge large sums of money for code thats open source and freely available. I'd also think it has to be against some sort of law or license.
Hot_Hands said:
I think it's pretty god damn egregious that they'd charge large sums of money for code thats open source and freely available. I'd also think it has to be against some sort of law or license.
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Click to collapse
Disclaimer: I am not defending Samsung. Upgrading an embedded platform (regardless is the software is open source or not) is an extensive process that takes the time of engineers and testers...so it does cost Samsung money. I think the argument that just because Android is open source, Samsung has no reason to charge carriers for updates is off-base. This type of R&D cost money....maybe not a whole bunch, but some investment dollars are still allocated.
With that said, if Samsung led the public to believe that US Galaxy S devices would be upgraded to Android 2.2, then they need to absolutely hold up their end of the bargain. A lot of these corporate types lack long-term thinking. Samsung could begin to build a good fanbase if they pickup the slack in the customer support department by providing timely upgrades, fixes, and other types of support. This fanbase will continue to buy their products and recommend others to do so. This is why Apple consistently ranks highest customer satisfaction, they provide software support for their products for at least a year, mostly two.
At this point, their public image (in my eyes) has taken a dive. I own the Captivate, a Samsung monitor, and digital camera. But these will be my last three Samsung products forever and I will not recommend any others Samsung products.
Great post. Makes me dislike Samsung even more now!
Thanks for bringing this side of the story to light, and risking your job to do so. If this story holds any bearing, Samsung is an entirely terrible company who hold zero care for their customers. They are only concerned with profits and pushing out new products instead of making their current customers happy and possibly turning them into repeat customers. Pitiful.
Great OP, which leads to three comments / thoughts.
First, if a carrier, such as T-Mobile USA decided to carry the rumored Vibrant 4G, this would suggest that either 1) they have renegotiated their contract with Samsung or 2) that they don't care about their customer base - given what their existing Vibrant customers have experienced. We will know, in due course, what path T-Mobile USA has chosen to walk.
Second, it sounds like the iPhone has an advantage over Android based products because Apple is in a position to update the operating system without involving the carrier. If this is the case, then financially, one would expect carriers to start pushing the iPhone to their customers. I don't see this happening yet as many carriers have really built up their Android lines. But it will be interesting to see what happens now that other carrier(s) start to carry the iPhone.
Third, it seems like this is an area where Google really needs to step in and set expectations - with carriers, manufacturers, and consumers. Right now, we are witnessing a growing dissatisfaction with Samsung. However a recent report showed that the best manufacturer for pushing updates - HTC - only had a 50% track record. Consumers, who are locked into a 2 year contract, will grow frustrated if their only means of getting the latest operating system (including some "non-critical" bug fixes) is to purchase another phone at full price. This will affect how Android and Google are perceived.
Seriously, why do we need to keep telling people this:
Never
Ever
Ever
Buy a phone for promised future updates.
You buy it for what it can do now, if it can't do that, then you have zero right to complain when it doesn't.
Yet in all seriousness, what does it matter to anyone on this forum? We all have the capabilities to upgrade our devices to the latest roms. Yes, pushed out updates give us updated drivers, packages and all around system fixes, but seriously guys, even with a N1 I don't even wait for OTAs.
OP, can you maybe link to some official documentation on this? Not that I doubt you for a second, but putting out some dox would light a serious fire under Samsung's ass...
So does this have anything to do with the fact that AT&T was/is(?) dumping the Captivate on the marketplace?
Last July, it was giving away Captivates. I have heard rumors that some folks are STILL able to procure free Captivates.
Is this the beginning of a falling out between Samsung and AT&T?
Awesome, thanks for the news. This article explains a lot but on a different note, I'm not sure about "effort on Samsung’s end is rather minimal" is 100% accurate. Have you seen how crazy TouchWiz is integrated into stock Android OS, it is pretty ridiculous when comparing to to Motorola's Moto Blur...
No update - No problem
No worries. The lack of update to Froyo forced my hand. I found the wonderful world of XDA and also taught myself how to choose custom ROMs, tweak features, and remove Sprint bloatware that I never wanted anyway.
So this little spat of theirs has actually provided great benefit to me. I've learned how to customize my phone and I've learned that Samsung is a ****ing nitwit of a company. The Galaxy S is my first and last Samsung phone. I'm very happy with it, currently, with my custom ROM. However, when the time for an upgrade comes, so long Sammy.
I hope your extra fees for open source software covers your future losses from me and others jumping ship.
Oh wait, no I don't.

Is the latest Samsung Backlash Enough for them to update to Froyo?

Thought i would share this with the rest of the XDA community who got scammed by Samsung.
A user revolt is starting among the tech blogs and on Twitter about Samsung's absolutely shameful lack of communication on updating its U.S. Galaxy S phones (including the Captivate, Epic, Fascinate, Mesmerize and Vibrant) to Android 2.2.
This is the first article i found posted 1-14.
Samsung Must Come Clean on Android Updates.
http://www.pcmag.com/article2/0,2817,2375769,00.asp
Here is the second article i found posted on 1-17.
Samsung Forcing US Carriers to Pay for Android Froyo on Galaxy S?
http://www.phonenews.com/samsung-forcing-us-carriers-to-pay-for-android-froyo-on-galaxy-s-15151/#more-15151
Here is the third article i found posted on 1-18.
Samsung Galaxy S Froyo Coming in March?
http://www.pcmag.com/article2/0,2817,2375940,00.asp?kc=PCRSS03069TX1K0001121&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+ziffdavis%2Fpcmag%2Fbreakingnews+%28PCMag.com+Breaking+News%29&utm_content=Google+Feedfetcher
Here is yet another article.
Are Samsung Galaxy S Froyo Updates Being Held Back Because Of Cost?
http://www.androidpolice.com/2011/01/16/are-samsung-galaxy-s-froyo-updates-being-held-back-because-of-cost/
I don't know but there is only one way for them to please everyone and get users back on their side.....
Upgrade straight to Gingerbread. That would make all Galaxy S Users happy and probably keep a large % of them customers on their next phone.
Lets be honest, there were certainly issues when Samsung released their version of Froyo to select providers up here in canada. Rogers decided to wait it out and have them work out some bugs that were crippling other galaxy s phones. As you know FROYO is now available on Rogers and Canada being a smaller market, I believe it's being used as as testing ground for the firmware before it's released en mass to the much larger AT&T community. I've been using FROYO since it was launched on the Rogers network and haven't encountered any problems as of yet. I'm also not seeing an onslaught of complaining about phones being bricked or melted due to the release, so it would seem the AT&T update should be along rather soon. But what do i know?
http://pocketnow.com/android/samsung-not-charging-carriers-for-galaxy-s-froyo-updates
I certainly hope so and not because i would use the stock firmware but because it would provide a much easier base to dev on than what the captivate devs have to deal with at the current moment.
Reminds me of the **** Apple and Microsoft have done with updates in the past, only in reverse. "Let's update all the devices, but make the new software so robust that the old hardware can't run it!" Only Samsung's case is quite different. Our phones are very capable of new updates.
They've got us by the balls and I'm just about fed up because we're never going to see an update. It just doesn't make sense for them from an economic standpoint and AT&T doesn't want to shell out the money. If I were in business to make and keep as many billions of dollars as possible, I'd probably behave in a similar manner.
Lancez said:
http://pocketnow.com/android/samsung-not-charging-carriers-for-galaxy-s-froyo-updates
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That's so arbitrary and conceited. Well, all of this is actually. But Samsung releasing that little utterance just to give us a glimmer of hope is just more hay in the barn and can't possibly be taken seriously. They've been saying the same **** since day 1. Anyone remember what happened with the boy who cried wolf?
upNsmokeAllDay said:
Here is the third article i found posted on 1-18.
Samsung Galaxy S Froyo Coming in March?
http://www.pcmag.com/article2/0,2817,2375940,00.asp?kc=PCRSS03069TX1K0001121&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+ziffdavis%2Fpcmag%2Fbreakingnews+%28PCMag.com+Breaking+News%29&utm_content=Google+Feedfetcher
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Click to collapse
This would make me the winner of the office pool. Check my signature, been saying it since November.
People think that by complaining loud enough they will get what they want. But honestly the people who are begging for froyo are a small subset of the total handset owners. People who are on xda are the die hard tech people who always want the latest and greatest.
It will happen when it happens
Sent from my SGH-I897 using XDA App
We may be a small subset, but we are the ones our friends and family come to for recommendations. All of a sudden, the impact is no longer small.
I have no idea if the rumors are true, I know Phandroid will help spread the rumors but the rumors make sense.
Samsung sold you a device if it does not work they will fix it, but yes Android 2.1 is a working OS and Android 2.2 is an upgrade. They like most manufactures add bloatware, it does take engineering time to take stock Froyo add the bloat and all the carrier customizations, why should Samsung bother? Makes economic sense for them just to sell a next generation Galaxy S .
I for one love the stock Froyo running on my Rogers Captivate but I will not hold my breath waiting for Samsung to deliver 2.3 or 2.4
I agree at the end of the day 95% of the people will never visit XDA, or run Kies.
The tech geeks do not speak for the majority, this is why there were not line ups for the Nexus One.
Captain Geezer said:
I've been using FROYO since it was launched on the Rogers network and haven't encountered any problems as of yet.
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Click to collapse
It's been near perfect for me as well. The only complaints I have are:
1. The proximity sensor is screwed up. During a call, if the phone's screen is facing up the screen will turn back on. This means any time you hold the phone between your head and shoulder, your face starts mashing buttons. It's annoying as hell.
2. The contacts application never exits. It'll remain active in memory unless you end it. If you end it, your desktop disappears for several seconds before returning.
Gingerbread or bust.
Never again.
Sent from my Captivate.
AstroDigital said:
Samsung sold you a device if it does not work they will fix it, but yes Android 2.1 is a working OS and Android 2.2 is an upgrade. They like most manufactures add bloatware, it does take engineering time to take stock Froyo add the bloat and all the carrier customizations, why should Samsung bother? Makes economic sense for them just to sell a next generation Galaxy S.
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Click to collapse
We are not a bunch of whiners unhappy because we don't have the latest update and demanding something we have no right to. We are a group of consumers unhappy that we have been lied to and mislead. Samsung promised this update almost at the same time the phones were released. They promised a time frame in which it would be delivered. They have not followed through on their promises. They are selling accessories for these phones that have features that will only work with the promised updates. That right there is fraud. They have released this update everywhere but in the US, which says to me that it is not a technical consideration that is holding it up. Regardless of what may or may not make sense economically to Samsung, a company that does not keep its promises deserves to have that fact spread to consumers everywhere. Let's see how many next gen Galaxy phones Samsung sells after this debacle.
I've saved them the trouble and gone ahead and switched to T-mobile and a brand new G2 (no nexus s, because I will never buy another samsung device ever again, be it tv, blu-ray player, phone, microwave, toaster, blender, pocket knife, zipper, or plastic guitar pick).
As far as the $200 early term fee? Well, I've paid it, and I will be making a trip to the county courthouse on Friday to file against AT&T in small claims court for knowingly selling a malfunctioning device and breech of contract. Should they actually decide to show up instead of calling me to settle like I expect they will, I will be citing Cuomo v. Dell as a point of reference.
After 2 non-functioning replacements, I'm done with samsung, and to be honest, it really doesn't bother me to make AT&T pay for Samsung's mistake, because AT&T sold me the phone in the first place, and could have easily given me an Iphone as a replacement when I asked them to. Maybe next time they'll think twice about using a manufacturer with a history of repeating this exact same ****.
No class action because, well, let's face it, I don't have the money or the time to pursue a class action, and as a consumer, I know that I won't be putting up with their **** ever again. I just want the contract they conned me into gone, and the $400 for the phone and the ETF back. I would suggest that if any of you are unhappy with the phone that you don't sit around and just put up with it. You need to go get another phone with another carrier, cancel your contract, and file in small claims against AT&T. When word starts spreading of this money will talk and the carriers will listen. Then samsung won't be able to sell their devices to carriers.
Thanks for making that decision easy, Samsung and AT&T.
AstroDigital said:
Samsung sold you a device if it does not work they will fix it
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Click to collapse
From experience (2 returns are failures, 1 was DOA) that simply isn't true. Samsung is making users play russian roulette with refurbished phones.
Yup. This whole story just makes me all the more satisfied with my decision to go with the EVO over the EPIC on Sprint. We, EVO owners, were among the very first phones to be updated to FroYo. I've been rockin 2.2 for months now!
Go HTC and go Sprint!
P.S. I have other reasons why I would never by a Samsung phone. For some strange reason, there are way too many apps and mods that are 'not compatible with Galaxy S phones'.
Sent from my EVO rockin' MikFroYo!
leetpriest said:
Should they actually decide to show up instead of calling me to settle like I expect they will, I will be citing Cuomo v. Dell as a point of reference.
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Click to collapse
Cuomo v. Dell was about defrauding customers out of money by falsely advertising a 0% interest rate. I think you are going to have trouble convincing a judge that AT&T committed fraud because you would have to prove that they sold you your phone knowing that it had hardware problems that could not be fixed. Since there are thousands of people using Captivates without shutdown issues or other hardware related problems, fraud is a huge stretch, especially when the burden of proof is on you. If you seriously cite Cuomo v. Dell, AT&T may defend against it just to prevent any example from being set.
nkrick said:
Cuomo v. Dell was about defrauding customers out of money by falsely advertising a 0% interest rate. I think you are going to have trouble convincing a judge that AT&T committed fraud because you would have to prove that they sold you your phone knowing that it had hardware problems that could not be fixed. Since there are thousands of people using Captivates without shutdown issues or other hardware related problems, fraud is a huge stretch, especially when the burden of proof is on you. If you seriously cite Cuomo v. Dell, AT&T may defend against it just to prevent any example from being set.
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Click to collapse
So there isn't a press release dated Dec 20 out from Samsung instructing AT&T to "Sell through existing inventory" of faulty captivates? Citing that during a small claims hearing may not do much for me, but anyone that purchased a captivate after that press release now has a very real case against samsung and AT&T.
Alas, that's neither here nor there. I couldn't cite that case in the FILING process, or the SERVING process, only during the hearing, which precedes a settlement. You're telling me AT&T might be willing to pay a local attorney thousands, or pay thousands to fly a corp attorney down here to fight over $400?
I don't see it happening. But hey, I could be wrong. They could always attempt to countersue and not win. I didn't ask for your legal advice. I merely suggested that it may be worth everyone's time to send a message to the carriers that Samsung devices shouldn't be sold, that's all. It's not like it's any skin off your back if I win or lose a SMALL CLAIMS case, right?
leetpriest said:
So there isn't a press release dated Dec 20 out from Samsung instructing AT&T to "Sell through existing inventory" of faulty captivates? Citing that during a small claims hearing may not do much for me, but anyone that purchased a captivate after that press release now has a very real case against samsung and AT&T.
Alas, that's neither here nor there. I couldn't cite that case in the FILING process, or the SERVING process, only during the hearing, which precedes a settlement. You're telling me AT&T might be willing to pay a local attorney thousands, or pay thousands to fly a corp attorney down here to fight over $400?
I don't see it happening. But hey, I could be wrong. They could always attempt to countersue and not win. I didn't ask for your legal advice. I merely suggested that it may be worth everyone's time to send a message to the carriers that Samsung devices shouldn't be sold, that's all. It's not like it's any skin off your back if I win or lose a SMALL CLAIMS case, right?
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Click to collapse
I applaud your efforts, and i would do the same thing. Small claims court should be an easy victory and here is why:
1. It probably will never get that far, as the cost of the lawyer is in excess of the $ amount - assuming you are only going after the early term fee - I don't think you have a case for anything else
2. There are laws on the books about "merchantability" or "fitness of purpose". I don't AT&T or Samsung engaged in outright, but the simple fact that the phone had defects is enough - it is not dissimilar to invoking the lemon laws for cars.
Cars have 0 day return guarantee, so lemon laws were necessary. As a consumer, you went through the proper process and let them replace your device 2 times yet defects persisted. By then your 30 day return was over.
Document your experience and you should be OK if it goes to court.
I am not a lawyer but i have filed in small claims court in the past and had very good success getting results.

General Question on Phone Announcement to Retail

Hey everyone, happy Monday,
I have a quick question about the amount of time it takes for a phone to be announced to when it goes to retail/pre-order. The reason I ask is because my family (8 people) will be switching to Sprint from Verizon (my dad is sick of their billing and customer service) and we are going to get 4 smartphones. Being the tech geek of the family, I really want to make these smartphones the new phones being announced on the 25th. We are switching over in April, and I'm hoping to be able to smooth talk a manager about getting the new phones when they come out, but I know he will deny any offer if they come out during or after the summer.
Any answer/tips for smooth-talking a Sprint store manager?
What? I dont quite understand what you're asking. If the phone isn't released you can't get it, just because they announce it doesn't mean certain people can just go buy it.
Sent from my Nexus One using XDA Premium App
Yea...after I read it over, I didn't make much sense.
So here's my situation as simply as I can explain it. There are a few new phones coming out at CTIA that I am going to purchase.
My question is, how long does it normally take for a phone to go to a retail store for consumers to buy AFTER they have been announced.
Ex. The kyocera echo (only phone I can think of right now) was announced in Jan/Feb and is going to start being sold in April.
I was hoping if someone could give my a more specific date as to when the new phones at CTIA were going to be sold (Evo 3D, may atrix for Sprint).
I hope that clears things up, and If it doesn't, then I'm going to sleep and rethink how I word things.
@FLAC Vest: it's perfectly clear - the OP is wondering how long it takes for a phone to go from being announced to being able to buy or at the very least pre-order it.
The OP's family are hoping to switch to Sprint and get some of the new handsets they're about to announce in a couple of days time, so the OP is wondering when it's likely they'll be available.
@the OP: it varies device to device.
On one hand you have Apple, who have the iPhone on sale a couple of weeks after announcing it - albeit in limited markets.
They do this by delaying the announcement as long as possible and also because of their relatively slow product refresh cycle.
With other manufacturers it's very hit and miss.
Some like Sony Ericsson have a poor track record, having taken nearly a year in the past to get a handset to the market (though in fairness to the, nearly a year after it was leaked, not announced).
Samsung are improving but have had their share of delays, like the original Galaxy S which took a number of months to be released after it's announcement.
Generally I'd say it's around a month or two from announcement to release but sometimes phones are delayed unexpectedly.
However if a handset is exclusive to a particular network, that can sometimes speed it up a wee bit as the manufacturer is only having to supplier one company, not a miscellany of competing networks.
There's a good chance that when Sprint make their announcement, they'll also announce an expected release date.
That should give you more of an idea.
Thanks Step you
a) made me much more confident that I wasn't going insane and typing in gibber-gabber
b) answered my question completely, even above and beyond A+
Now I can only hope that the Evo 3D or Atrix will come out on sprint before/during May
BTW: Do you think anyone here knows how to sweet talk a manager?

Terrible Android Updates Destroying Brand Loyalty

Hi all,
I study this stuff and just came across this article which might be of interest. It's not that you haven't heard of this idea, rather that this article is current and offers contribution to knowledge.
http://theunderstatement.com/post/11982112928/android-orphans-visualizing-a-sad-history-of-support
I came here to a great extent out of discovering the poor software support from my phone's manufactuer, in my case Sony Ericsson.
The single most critical aspect of this article in my two eyes (other people may find something else depending on your education, work and interest) is that this article argues that Cyanogen getting the latest OS working on even old devices shows the manufacturers are just being cheap but that is awful judgement on their part - because we move on to a different manufacturer.
What do you think?
The nexus series is okay, but the rest... For me it was sure that I'll go with custom roms from the very beginning because of this s**t.
Wasn't there some kind of contract that the manufactures provide support for a certain amount of time? I read about it somewhere.
Sent from my GT-I9100 using XDA App
All i have to say it
WOW! thats crazy.
Personally I don't get why so many people are excited about the Samsung Galaxy S II. I have the Galaxy S. It came out at 2.1 when 2.2 had been out for months and finally got 2.2 about 6 months after it went on sale. NOTHING since.
For me, Samsung is a #neveragain product. ZERO support.
Yes, the manufacturers sometimes give clear support for some phones. My phone was launched around June 2010 on 1.6 (don't laugh lol) and I bought it that August. It was upgraded to 2.1. Around May/June 2011 an upgraded version was released instead of upgrading the 2010 line. Sony Ericsson said they 'give up to 2 years support and updates' for the phone. Most of the updates had negligible effect.
Any of you guys know your phone's support level?
Droidicus said:
Personally I don't get why so many people are excited about the Samsung Galaxy S II. I have the Galaxy S. It came out at 2.1 when 2.2 had been out for months and finally got 2.2 about 6 months after it went on sale. NOTHING since.
For me, Samsung is a #neveragain product. ZERO support.
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Click to collapse
SGS update for GB has been out for several months everywhere except the USA for some models. That clearly makes this a USA carrier problem as Samsung has delievered timely updates outside of the USA.
The model for Android means the updates flow slowly through the system once they are announced and code is released. In BB and iOS, you get it all at once because its a closed system and RIM and Apple dont share anything with other companies.
Cooperation results in more variety and features but comes at the expense of slower implementation. This is seen in any situation, not just with mobile OS.
But it is the open source nature of Android which allows communities like Cyanogen and XDA to exist. We succeed where others fail.
Plus, while I like some Apple products like iPod, some of the rest of it is tremendously over-expensive clever marketing, where people show off their expensive goods to friends and pay for Apple's champagne parties in the process.
phoneyericsson said:
But it is the open source nature of Android which allows communities like...XDA to exist
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XDA existed years before Android was released.
Perhaps but that doesn't mean that we don't benefit from systems like Android. With BB and iOS you begin with a closed system locked down.
The phrase is not mutually exclusive - that one point is true and the other false.
most app developers will end up targeting an ancient version of the OS in order to maximize market reach.
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This doesn't bother me so much. I'm currently developing on a Rogers HTC Magic running 2.1 and I'm fine with that (ok not really, I'm getting the Galaxy Nexus in January). Anyway, the way I see it is targeting lower APIs just means there are fewer functions available for us to use, meaning we have to implement a few extra things ourselves. No big deal.
What is a big deal is the inconsistency of implementation of features by different manufacturers (eg Camera intent) That makes me rage.
---------- Post added at 06:40 PM ---------- Previous post was at 06:33 PM ----------
phoneyericsson said:
Any of you guys know your phone's support level?
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Click to collapse
Well keep in mind that your 2 year old phone may not be able to pull the greatest and latest version of Android. That could be one reason for a short support cycle.
As much as I would like rogers to update my phone to 2.2, it's not going to happen, because the hardware is not so good (by today's standards)
The author neglected the fact that there are hundreds of Android phones available and only 5 different iPhones (not counting the varying colors/storage spaces). It's far easier to provide and maintain updates for 5 devices than the 20+ Android devices each manufacturer has released within the previous two year period (minimum contract for subsidized pricing).
Sent from my Galaxy Nexus using XDA App
Droidicus said:
Personally I don't get why so many people are excited about the Samsung Galaxy S II. I have the Galaxy S. It came out at 2.1 when 2.2 had been out for months and finally got 2.2 about 6 months after it went on sale. NOTHING since.
For me, Samsung is a #neveragain product. ZERO support.
Click to expand...
Click to collapse
Even the European Orange carrier branded Galaxy S is at 2.3.5. This non-support thingy is a US only problem (and probably some Asian countries).
American carriers are some blood sucking companies, of course they don't want to update their phones, because they must sell the next big thing.
And God, they fuc**d every good phone released there. That GNexus version from Verizon isn't even a google phone anymore.
US people should buy the international version if their network is compatible (like AT&T) and stop complaining. I only buy unlocked versions of the phones, and if I bought a low-end Android phone, I wouldn't complain about not getting updates. Seriously, you expect for your OEM to upgrade your 200$ (unlocked phone, I don't care how much is on contract) phone from 1.6 to 4.0 ?
I don't see my mom complaining about Android 2.3.3 version on her Galaxy Gio because he doesn't even know what an OS is. And even if the phone won't get updated anymore, the phone is perfectly working.
Now, if I do read tech blogs, I know what an OS is, and the most significant thing, I'm on XDA, is so hard to flash a custom rom on my almost out of warranty 18 months old phone ?
And what good is to update your phone if afterwards it will work like sh!t? 3GS is an example.
Some interesing points there...
- I agree that it wasn't really elaborated that the iPhone has a couple of variations whereas the Android situation involves many manufactuers so it is obviously going to work differently, watch Apple try fill those shoes. I don't really pay too much attention to Apple on that count though. While I think they do generally a good job looking after their own customers, take a look at their product portfolio - they have no interest in mass market generally, for quite a few years now they've moved away from iPods (companies which move away from their original core products have a struggle to survive) and into iPhones/iPads and now iTV incoming, which are, as we know, 'products of exlcusive consumption' which yield very high profit margins. That has nothing in common with the multi-manufactuer Android-approach, so I don't think very much about what Apple would do, simply, they wouldn't.
- Interesting note from the developer side there from that other person ^^^. And I hate throwing fuel in the fire, and I especially hate this term (it's a word pushed by Apple/Microsoft to spook Google's business partners in my opinion) but is fragmentation a problem?
- Also, this isn't an American problem. I'm European and we have the same problem. For you guys, contracts for 2 years -seems- to be normal there, but prepay is very popular here. The networks/carriers subsidise the handsets heavilly and you are not locked down really. There are some normally very expensive handsets in the shop now for €150 and I can use that for a year or whatever I want and switch next year. The network/carrier has paid a lot of subsidy to make it that cheap for me though. Contacts suit businesses perhaps more than consumers in this area. Secondly, minor point, but problems like Carrier IQ seem to be rampant in the US, whereas I've yet to find a company here using it. (there surely is, but they've yet to be named and shamed).
- Product support whether contract or prepay is usually defined. I just read another article point out that 2011 was the year of Froyo, which was released in 2010, it took so long for it to be rolled out. 2012 will be the year of Gingerbread, because it too is taking so long to roll out, yet we've just seen ICS come out...that Google strategy that some manufactuers signed up to...was it a joke?

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