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I just want to check in and see if any other Inspire owners are having this issue:
I have noticed that my phone occasionally drops the network connection and doesn't get it back right away. There are two different flavors of this issue that I have experienced:
1) I was walking my dogs today and the phone suddenly dropped it's connection to AT&T completely. After a few seconds, it reconnected and everything was fine. I was in an area with good coverage and the status bar showed no connection at all.
2) When home, I leave the Wifi on. Earlier today, when I tried to make a call, it simply wouldn't dial out. Then I tried to open a web page and nothing (after turning wifi off). I had to switch airplane mode on and back off to reset the connection. I also received several text messages at once, all of which had been sent hours before (as indicated by the time stamp on the message). It's almost like the phone has an issue swapping back and forth between the carrier connection and the wifi.
Is anyone else experiencing anything like this?
As an update, I noticed that when the wifi is on, there's a check mark under the H+ symbol (rather than the up/down arrows) and when I switch off Wifi, it doesn't go away. During this time, I have no cellular data. Switching airplane mode off and on doesn't seem to work. Sometimes it recovers on its own. Other times, I have to turn the wifi off and on several times.
This is annoying. It seems to be having issues doing the hand-off between Wifi and cellular data. This is really the only issue I have with the phone. Hope they roll out a fix soon.
I had the same problem. I thought it was because I had to add my own APN. (I could not switch my plan around because it was a work SIM). This caused SMS messages to not go out and an overall bad network experience on the phone. I have since returned the phone because I need a reliable network connection and the ability to send/receive SMS messages at all times. Once a fix is found I will be back. I liked the phone alot otherwise.
Are you by any chance using the SIM from another phone? I had the exact same issue yesterday and data did not work for me until I called AT&T and had them update IMEI number from Captivate to Inspire. Hope that helps.
Sent from my Desire HD using XDA App
AnyMal said:
Are you by any chance using the SIM from another phone? I had the exact same issue yesterday and data did not work for me until I called AT&T and had them update IMEI number from Captivate to Inspire. Hope that helps.
Sent from my Desire HD using XDA App
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Nope. I made it a point to have them activate it in the AT&T store with a new sim because I had read about people having issues when they transfer their SIM. I also had and iPhone 4 previously, so transferring wasn't really an option. I'm definitely on the right data plan, too.
I left the wifi off all night and it did it to me again today. The check mark shows up under the H and it loses all data connectivity. I'm not sure what is causing this, but I'd love to know if there's some kind of workaround. I have messed with a few options (like the data always on option) and haven't had any luck.
AnyMal said:
Are you by any chance using the SIM from another phone? I had the exact same issue yesterday and data did not work for me until I called AT&T and had them update IMEI number from Captivate to Inspire. Hope that helps.
Sent from my Desire HD using XDA App
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Click to collapse
I was using a SIM from another phone. It is the SIM card from my Work phone and I can not change the plan. It does have unlimited text and internet I just cant change it to a 4G plan. I had added the APN that is floating around here and that worked except I was having the same problem as the OP.
greyhulk said:
Nope. I made it a point to have them activate it in the AT&T store with a new sim because I had read about people having issues when they transfer their SIM. I also had and iPhone 4 previously, so transferring wasn't really an option. I'm definitely on the right data plan, too.
I left the wifi off all night and it did it to me again today. The check mark shows up under the H and it loses all data connectivity. I'm not sure what is causing this, but I'd love to know if there's some kind of workaround. I have messed with a few options (like the data always on option) and haven't had any luck.
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It sounds like a replacement is in order.
stilger said:
I was using a SIM from another phone. It is the SIM card from my Work phone and I can not change the plan. It does have unlimited text and internet I just cant change it to a 4G plan. I had added the APN that is floating around here and that worked except I was having the same problem as the OP.
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Click to collapse
Like I said, my issue was very much like yours and OP's and adding cutom APN made no difference until I called AT&T and had them update IMEI on my account. Presto, all problems went away instantly. I understand that it's not an option for you, sorry
have you tried creating a new apn? try creating one using these settings.
mattbollenbach said:
have you tried creating a new apn? try creating one using these settings.
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Just did this. Thought it might have resolved it at first, but it didn't. Basically, when I put the phone down for a while, it's like the data connection goes to sleep and doesn't wake up. When I turn the screen on, there's no mobile data. Sometimes, the dual arrows are visible under the "H", but only the up arrow is lit. Other times, the check mark (meaning no data) shows up under th "H" and stays there. Switching Airplane mode off and on will reset the connection.
I hate to say it, but the phone may have to go back. I love everything else about the phone, but this bug is too major to wait for an update or fix. What good is smartphone that doesn't get data reliably?
are you running the stock rom? i haven't been using that rom much so it may behave differently than the custom roms.
i don't think its a common bug. i would see if you can get a replacement phone.
mattbollenbach said:
are you running the stock rom? i haven't been using that rom much so it may behave differently than the custom roms.
i don't think its a common bug. i would see if you can get a replacement phone.
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Definitely stock rom. No rooting or anything. I didn't notice this on the first day I had the phone because it was on Wifi almost all the time. I turned wifi off to test it and the issue persists. I suppose I should try resetting the phone first, though I'm not looking forward to setting it back up again. After that, I'll take it into AT&T. I'd love to keep the phone. Can't believe no one else is having this issue.
greyhulk said:
Definitely stock rom. No rooting or anything. I didn't notice this on the first day I had the phone because it was on Wifi almost all the time. I turned wifi off to test it and the issue persists. I suppose I should try resetting the phone first, though I'm not looking forward to setting it back up again. After that, I'll take it into AT&T. I'd love to keep the phone. Can't believe no one else is having this issue.
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yeah, resetting it up is a pain. sorry, and i hope you get it fixed.
Just to say it again. I had the exact same problem as the OP. Maybe we both had a flaky phone?
Okay, turns out there's an issue with the AT&T tower closest to my house. I found out from a rep at AT&T. I haven't left home much at all this weekend, so I had no standard for comparison. I just verified it by turning the wifi off on my iPad and using 3G data. It has the same issue.
Of course, I had already done a factory reset and gone to the AT&T device support center, but at least my phone is fine.
As a side note: I love that Android restores your apps now. I always thought WebOS was awesome for doing that and that was what frustrated me most about Android, with as often as I swap phones.
Wow... Wish this was my problem. I switched back to my Palm Pre+ and my data works fine.
Hello all, i have had my HTC sensation 4G (on Bell) for just over a month and a few days ago i started losing my connection to the network intermittently. Super annoying. Anyways i tried deleting some recent apps, figured that might be the issue but nope didnt help. It happened about 3 days in a row until i finally did a Factory Reset on the phone. It worked fine for a bit and then began stopping its connection to the network. Anyways super frustrating, i read some forums about tunring ciphering on and off, i tried that didnt work... needless to say im chapped.
Sorry for the length, but basically wondering if anyone knows how to fix this as its to late to return the phone and i have read through similiar forums on other phones
sorry to hear abt ur problem. i experienced the same thing but i think mine was triggered when i installed juice defender. it would turn off mobile data when the screen was off and when i went to use the phone, i didn't have a connection. i uninstalled the app and did a power cycle and that seemed to fix the problem after i went back into settings and checked the box to turn mobile data on.
charronegro1971 said:
sorry to hear abt ur problem. i experienced the same thing but i think mine was triggered when i installed juice defender. it would turn off mobile data when the screen was off and when i went to use the phone, i didn't have a connection. i uninstalled the app and did a power cycle and that seemed to fix the problem after i went back into settings and checked the box to turn mobile data on.
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This. The phone seems to have trouble (on the stock kernel at least) when switching data from wifi only to cell when cell is turned off. This happens to me when I use wifi calling. The solution I came up with was to connect to a wifi network then turn on mobile data in the quick settings manually. Works every time for me.
HTC really needs to fix this.
Under mobile network in wireless settings, enable always-on mobile data.
This somehow fix my connection whereby it hampers with JD app by not turning on when it needs to.
Thanks for the help guys. I did also recently install a "battery optimizer: in Droid Utilities or soemthing like that, although i did a factory reset. ill try and do a full battery cycle like you mentioned and see if that helps
so the phone worked fine on the weekend, and even friday and i thought it was cause i stopped using a non "htc" charger and got rid of Android Utilities. but now its Tuesday again and like clockwork at 1pm it just stops connecting, if i reset it i get network for a few minutes and then boom out again. Very frustrating mid work day to be without my phone for hours on end. Dont know what to do.
Are you using WiFi at the time it goes out?
Sent from my HTC Sensation 4G using XDA App
No i havent been, not allowed to use private phones on the corporate wireless, but so far i havent found a problem with it switching between wi-fi and H+ while at home.
I have a feeling that Bell Canada may be updating the network or something in the area but they havent said anything both times i called and i asked. so who knows. Its just to much like clockwork for me to think it would be the phone, but who knows.
So i believe i have this figured. I talked to tech support once again yesterday and i point blank asked if it was network problems he said no (3rd person from bell to tell me this) then reccomended i get a sim card change if that didnt work he said send the phone in for repair.
So i went to the downtown bell store talked to the girl, explained why i needed to replace a brand new sim, and she told me that it was because Bell doesnt have towers downtown they share the Telus towers, however because of network bottleneck bell users get less priority and thus i cant use my phone... Not only is this unnacceptable for a phone company to not provide service DOWNTOWN in a major city but having denied it multiple times forcing me to troubleshoot for hours and spend almost an hour talking to bell representatives...
NOT HAPPY. Bell - 5 in my books, lucky my contract is up in a few months and i can switch to telus where i will be able to get signal downtown...
As the subject says recently when i turn off 3g to use edge and then go to turn back it wont let me
The only way i can get back to 3g is to turn data off and on manually by hitting airplane mode
Any suggestions?
Thanks
no one else has this issue?
I have the same issue it takes a long time to get 3g, I'm with vodafone au so the network is horrible. This might be the issue that the phone can get the troubled network.
Sent from my Nexus S using XDA App
I have this issue. Only fix I've found is airplane mode/battery pull.
However, if the phone automatically switches down to edge (2g), it will usually switch back on its own.
Don't even get me started on the frequent complete data shut-downs though, and that's with what little there is of the signal present. Completely ruined Google Voice functionality.
Sent from my Nexus S
Well IM on ATT in the northeast US. I upgraded my radio from XX to UCK and I think it solved the issue for the most. A lot of outages here tho after our storm (apparently only on ATT tho as USUAL since verizon and sprint seem to be fine. ATT blows!
Hi guys, Im running on stock galaxy s8+ global.
However, for the past few days, my phone cannot lock or latch into 4g or lte.
Heres what I have done.
1. Install 4g locker which solve it partially by using LTE only mode. Now the problem is, i cannot receive calls because VOLTE is locked in this phone (this is another problem)
2. Now everytime I wanted to use data and surf the net, I have to lock into 4G because it is much faster and after Im done i have to change it into auto, which automatically change my line into H+ so that I can receive calls. MANUALLY.
I know I have 4g coverage. Because I can connect to 4G in 4G only mode. Just that, after i set into LTE/HSPDA/GSM, it only shows 4g for a 2 second than its changes to H+.
It really is a pain to manually set everytime here and there.
Can anyone help me?
EDIT: NVM guys. Its already fixed. What I have done is, I went to the city centre, which have extra strong 4g signal, then it fixed it self. I dont know why.
Hello guys
A week ago, an interesting problem started popping up.At work, my mobile data suddenly started to disappear from 4G to H+ from 1:00 to 6:00.After 6:01 comes 4G back.Then it works 4G normally during the day until 1:00.Then is the same data drop from 4g to H+.
Until a week ago, 4g worked for me without a problem.I don't know what else to do. I tried practically everything.
I have a Bootleggers ROM
Here's a list of what I've tried but it still doesn't work
I call my provider and all setting on my phone are o.k
I put my sim card in the phone from a coworker who has the same provider -4G works
i put his card in my phone -same provider-4G does not work
i reset the APN settings and copy them from a co-worker-4G does not work
I reset the rom-4G does not work
I installed new rom-lineage 16-4G does not work
Then i said i will delete everything and return my OPO to 100% stock.I wait until 1:00 and here we go again data drop agai to H+
What the hell is going on with my phone.I no longer have any idea. Obviously I'll have to buy a new phone
Thank you guys for any help
pol3ni said:
Hello guys
A week ago, an interesting problem started popping up.At work, my mobile data suddenly started to disappear from 4G to H+ from 1:00 to 6:00.After 6:01 comes 4G back.Then it works 4G normally during the day until 1:00.Then is the same data drop from 4g to H+.
Until a week ago, 4g worked for me without a problem.I don't know what else to do. I tried practically everything.
I have a Bootleggers ROM
Here's a list of what I've tried but it still doesn't work
I call my provider and all setting on my phone are o.k
I put my sim card in the phone from a coworker who has the same provider -4G works
i put his card in my phone -same provider-4G does not work
i reset the APN settings and copy them from a co-worker-4G does not work
I reset the rom-4G does not work
I installed new rom-lineage 16-4G does not work
Then i said i will delete everything and return my OPO to 100% stock.I wait until 1:00 and here we go again data drop agai to H+
What the hell is going on with my phone.I no longer have any idea. Obviously I'll have to buy a new phone
Thank you guys for any help
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Click to collapse
Tried using 4G only mode?
You using Do Not Disturb mode??
Tried setting bearer to LTE only in APN Settings??
You have some apps related to saving battery or so??
1 Yes
2 No
3 I do not know how
4 No
pol3ni said:
Hello guys
A week ago, an interesting problem started popping up.At work, my mobile data suddenly started to disappear from 4G to H+ from 1:00 to 6:00.After 6:01 comes 4G back.Then it works 4G normally during the day until 1:00.Then is the same data drop from 4g to H+.
Until a week ago, 4g worked for me without a problem.I don't know what else to do. I tried practically everything.
I have a Bootleggers ROM
Here's a list of what I've tried but it still doesn't work
I call my provider and all setting on my phone are o.k
I put my sim card in the phone from a coworker who has the same provider -4G works
i put his card in my phone -same provider-4G does not work
i reset the APN settings and copy them from a co-worker-4G does not work
I reset the rom-4G does not work
I installed new rom-lineage 16-4G does not work
Then i said i will delete everything and return my OPO to 100% stock.I wait until 1:00 and here we go again data drop agai to H+
What the hell is going on with my phone.I no longer have any idea. Obviously I'll have to buy a new phone
Thank you guys for any help
Click to expand...
Click to collapse
From what you wrote, I suppose you did tests within the same BTS.
The mast operator has the ability to change signal parameters over specific periods of time. It looks like your phone can't cope with this madness of change and, for example, makes the wrong choice of another mast in the area. Check which mast you are connected to in the time periods described. You can use LTE Discovery or OpenSignal.
Move the phone out of range of this station and repeat the check.
If it works well elsewhere, then you have the basis to file a complaint with your network operator.
You are right reason is the network provider.But it took some time before they admitted
The network provider shuts down some LTE frequencies that this phone supports between 1.00 and 6.00.
As a reason, they said that these frequencies are used by few users and that they save electricity at night.So I have two solutions, going to another provider or buy a new phone.
So I decided to buy a new phone.And that will be oneplus 7 pro.I hope to get it another week.
Well my oneplus 7 pro has arrived.And the 4g network is now working normally.
Thank you to all of you who have helped me in these years in solving problems