viewsonic warranty - G Tablet General

viewsonic warranty - G Tablet General

Being viewsonic promotes and links to xda do you think they deny a hardware claim if you had modded firmware. Nothing wrong with my gtab just been thinking.

you could just nvflash back to stock to send in a warranty claim. and if it wont power up i don't thing they will notice.

Warranty
I agree why post it unless they must feel the XDA developers ROMS are much better. This allows the G Tablets to survive untill Honeycomb arrives.

I look at i as if it was not for the custom roms that was developed there tablet would have failed all together. If they post it on there site they better not deny a hardware claim if somone sends in a gtab with a modified bootloader or rom. I would think it would open up reason for legal action.

Related

Woo Hoo

look at this link. we can now root without fear of retribution
http://money.cnn.com/2010/07/26/technology/iphone_jailbreaking/index.htm?source=cnn_bin&hpt=Sbin

This is definitely a great step but will it void the warranty?
Sent from my SAMSUNG-SGH-I897 using XDA App

madjsp said:
This is definitely a great step but will it void the warranty?
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Yes it will still void the warranty...

Was it illegal to modify your own personal property before?? That doesn't seem right... I know some of the reasons people did weren't right. (ie. downloading paid apps for free, etc)
But this doesn't stop the companies from it voiding warranties because you're modifying what they know won't mess up. (or "shouldn't" I should say...)

I have a feeling since the government updated the fair use policy (whatever it was called) to say you can legally jailbreak the iphone and not void your warranty then the same will wapply for android phones, just threaten them. You may have to be the first guy who takes them to court though,

As far as I know, the action of rooting your phone would have to be the cause of it breaking for Samsung to be able to legally void your warranty. Granted, they would obviously try to strong arm you into giving up your claim if you tried to get service on a device which you left your rooted ROM on, and you would be an idiot to not flash it back first, but if you have rooted your phone, and it was fully functional, and then something completely unrelated happened, like the WiFi chip burning out and it having nothing to do with your mods, then Samsung would have to fix it. US warranty law protects consumers who make alterations to their purchases as long as they do not cause damage or improper functioning which is contributory to failure. This is why you can modify the exhaust on that brand new Beamer or toss a new video card into your computer and still have both taken care of under warranty.

Since it runs vanilla UI...

Does that mean if you experience a problem and its rooted, they wouldn't care if you returned it?
Sent from my SPH-D700 using XDA App

if they figure out if its rooted they wont return it if its stock they most likely wont figure out that its rooted just depends on how smart the perosn is

So you'd still have to unroot just incase?
I figured it being a straight up google phone, aosp and all, they would embrace the modding
I guess we still gots a ways to go before that happens
Sent from my SPH-D700 using XDA App

A_Flying_Fox said:
So you'd still have to unroot just incase?
I figured it being a straight up google phone, aosp and all, they would embrace the modding
I guess we still gots a ways to go before that happens
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Google, yes. Samsung/Best Buy/hardware OEMs, no. Google doesn't deal with the consequences of someone bricking their phone by being stupid and the revenue loss from a warranty claim/exchange. That being said, HTC usually honored Nexus One warranties on things like hardware failures unrelated to rooting(i.e. power button fail).
Sent from my Nexus S using XDA App

unremarked said:
Google, yes. Samsung/Best Buy/hardware OEMs, no. Google doesn't deal with the consequences of someone bricking their phone by being stupid and the revenue loss from a warranty claim/exchange. That being said, HTC usually honored Nexus One warranties on things like hardware failures unrelated to rooting(i.e. power button fail).
Click to expand...
Click to collapse
I haven't lived in Texas since 1983, so I can't speak directly for Texas, but in many jurisdictions, such as California (where I live) the warrantor has no choice but to honor the warranty on a hardware failure just because a software modification was made unless the warrantor can prove that the software mod caused the hardware failure.
Warranty law in many (most?) states in the US specifically allows for user modifications to a product not voiding the warranty unless said mod causes the failure. A common example is that a modification to your car with an aftermarket stereo system doesn't void the warranty on the drivetrain.
YMMV.
Personally I would unroot and re-lock before exchanging/returning, it's really not that hard (several threads discussing how), but I wouldn't stress over it either if I didn't. Best Buy's certainly not going to go digging into the phone's settings and software to see if you've rooted. They're going to turn it on to see if it works, and they're going to check it for physical damage, that's pretty much it.
Again, several threads already discussing this if you search for them...

distortedloop said:
I haven't lived in Texas since 1983, so I can't speak directly for Texas, but in many jurisdictions, such as California (where I live) the warrantor has no choice but to honor the warranty on a hardware failure just because a software modification was made unless the warrantor can prove that the software mod caused the hardware failure.
Warranty law in many (most?) states in the US specifically allows for user modifications to a product not voiding the warranty unless said mod causes the failure. A common example is that a modification to your car with an aftermarket stereo system doesn't void the warranty on the drivetrain.
YMMV.
Personally I would unroot and re-lock before exchanging/returning, it's really not that hard (several threads discussing how), but I wouldn't stress over it either if I didn't. Best Buy's certainly not going to go digging into the phone's settings and software to see if you've rooted. They're going to turn it on to see if it works, and they're going to check it for physical damage, that's pretty much it.
Again, several threads already discussing this if you search for them...
Click to expand...
Click to collapse
However, if someone does something like installs an improperly tuned or generally misuses a nitrous oxide/supercharged system which could directly lead to damage to the vehicle. I think that's a closer example to what folks typically do with a rooted devices than the car stereo. A slight digression and we could probably spend all day in "What if" scenarios.
But yeah, mate, that's my understanding and experience as well. If the warranty claim is for a hardware issue unrelated to the modified software, HTC(don't know about Samsung, but I'd imagine it'd be the same) generally honor the warranty. My response was to @A_Flying_Fox's question regarding the official support on modding, which I highly doubt we'll ever have from hardware manufacturers due to the aforementioned revenue loss from warranty claims/exchanges from folks being silly. Also I believe the one thing exempt from any warranty repair/most insurances is water damage.
When I lurked the Nexus One forums, I did see threads pop up regarding the warranty with one of three outcomes: Full repair with no questions asked, hardware repair with a $120 charge to replace motherboard(even if this was not the cause of the fault), or flatout refusal due to the language of the unlocked bootloader explicitly saying your warranty is now void. I'll point out here that the language on the Nexus S says your warranty MAY be void.
Like you, however, I'd recommend at least relocking the bootloader before returning the phone and/or sending it in for a claim.

unremarked said:
However, if someone does something like installs an improperly tuned or generally misuses a nitrous oxide/supercharged system which could directly lead to damage to the vehicle. I think that's a closer example to what folks typically do with a rooted devices than the car stereo. A slight digression and we could probably spend all day in "What if" scenarios.
Click to expand...
Click to collapse
But that was exactly my point - if you do an "unauthorized" mod that causes the hardware malfuntion, warranty service can be denied.
If you do a modification that is not the cause of the hardware malfunction, warranty service for that hardware malfunction can NOT be denied.
If you overclock your CPU and then the CPU fries itself, you're SOL on the warranty repair.
If you root the phone and the volume switch stops working, or the screen stops working, they can't deny warranty service. Rooting in and of itself doesn't do anything that would cause a hardware malfunction; though it may let you do things (like overclocking) that can.
I'm talking about what is LEGAL, at least in my state, not what some company will try to get away with if you let them. It doesn't matter what some people say they've experienced with HTC on an N1 claim, unless they went to court over it and lost.
This isn't really the thread to discuss it, but since you gave such an extreme example that doesn't apply to the discussion at hand, I felt compelled to respond.
Peace.

distortedloop said:
But that was exactly my point - if you do an "unauthorized" mod that causes the hardware malfuntion, warranty service can be denied.
If you do a modification that is not the cause of the hardware malfunction, warranty service for that hardware malfunction can NOT be denied.
If you overclock your CPU and then the CPU fries itself, you're SOL on the warranty repair.
If you root the phone and the volume switch stops working, or the screen stops working, they can't deny warranty service. Rooting in and of itself doesn't do anything that would cause a hardware malfunction; though it may let you do things (like overclocking) that can.
I'm talking about what is LEGAL, at least in my state, not what some company will try to get away with if you let them. It doesn't matter what some people say they've experienced with HTC on an N1 claim, unless they went to court over it and lost.
This isn't really the thread to discuss it, but since you gave such an extreme example that doesn't apply to the discussion at hand, I felt compelled to respond.
Peace.
Click to expand...
Click to collapse
All excellent points, mate. I'll admit that perhaps that wasn't the best example, but I'm not really a car guy.
However, I'm going to disagree on two points: One, I think this discussion(aside from the car talk fail on my part) is on topic given the OP's question was regarding return/warranty claim. Two, the legal aspect you mentioned. In order to unlock the bootloader on the Nexus One, you had to agree to avoid your warranty.
You were not forced to do this, you were not coerced into doing this, nor was it something you could do by accident You must have knowingly and intentionally set out to unlock your bootloader. The language was very clear on what the consquences of this action were. If someone were to sue HTC over their refusal to honor warranty, regardless of the issue, I believe they would lose because they agreed to void their warranty when they unlocked.
Here is the language HTC used:
HTC said:
If you unlock the bootloader, you will be able to install custom operating system software on the phone.
A custom OS is not subject to the same testing as the original OS, and can cause your phone and installed applications to stop working properly. As a result, unlocking the bootloader will void any warranty on your phone.
To prevent unauthorized access to your personal data, unlocking the bootloader will also delete all personal data from your phone(a "factory data reset"). Press the Volume Up/Down button to select Yes or No. Then press the power button to continue.
Yes: Unlock bootloader (and void your warranty)
No: Do not unlock and restart phone.
Click to expand...
Click to collapse

unremarked said:
All excellent points, mate. I'll admit that perhaps that wasn't the best example, but I'm not really a car guy.
However, I'm going to disagree on two points: One, I think this discussion(aside from the car talk fail on my part) is on topic given the OP's question was regarding return/warranty claim. Two, the legal aspect you mentioned. In order to unlock the bootloader on the Nexus One, you had to agree to avoid your warranty.
You were not forced to do this, you were not coerced into doing this, nor was it something you could do by accident You must have knowingly and intentionally set out to unlock your bootloader. The language was very clear on what the consquences of this action were. If someone were to sue HTC over their refusal to honor warranty, regardless of the issue, I believe they would lose because they agreed to void their warranty when they unlocked.
Here is the language HTC used:
Click to expand...
Click to collapse
Only if the unlocking caused (or could have caused) the failure you're seeking warranty repair for.
Unlocking the bootloader could in no way cause the volume buttons or the earphone jack assembly to go bad, therefore just the fact that you unlocked the bootloader would not allow the manufacturer to deny you repairs for the volume buttons or speaker jack if they went bad.
It's a matter of statute. Your jurisdiction may be different.

[q] HTC- Hell To Customers (new definition)

Official on GSMARENA
"You certainly remember that this spring HTC took a rapid U-turn in their smartphone policy and decided to start locking their bootloaders to prevent unauthorized hacking and modding of the preinstalled software. The Taiwanese company was then quickly made to regret its decision as users from all over the world went online and made their discontent public. In the end, HTC CEO was quick to respond with a promise that they will revert to their old policy.
Except that no action has been taken about bringing the old ways back ever since and everyone is understandably getting impatient. Well, today the company stepped on stage to give us some more details about the when's and how's of the unlocking of the bootloaders.
As it turns out, HTC will still be releasing all its devices with locked bootloaders (booo!), but soon they will be providing a web tool that will let you unlock them if you want to (yay!). However, you will need to create an account in order to use it and "accept legal disclaimers that unlocking may void all or parts of your warranty".
The web tool should be released this month with the international version of the Sensation becoming the first supported smartphone. The EVO 3D and the T-Mobile Sensation 4G should follow right after that. And while this is certainly a wait we can live with, we can't help but notice that this is not what Peter Chou promised in May.
Here’s the exact quote: "Today, I'm confirming we will no longer be locking the bootloaders on our devices.". Are we the only ones to suspect that this is not the end of the saga just yet?"
Source : http://www.gsmarena.com/htc_details...policy_another_storm_brewing_up-news-2962.php
They are now simply takingadvantage of customers....i will soon dispose off this stupid fone and stupid promises and accept samsung....atleast they r not twin faced like htc.....
H - Hell
T - to
c - Customers....
From now this is full form of htc as per all of us who trusted them

Right, because it is totally their fault if you f*ck up your phone or brick it by flashing a bootloader or Rom, and they should totally have to fix it.
/sarcasm
Sent from my HTC Sensation 4G using XDA App

Oh come on, Sony is doing the exact same thing. If you're not happy with the HTC method you can always unlock it the XDA way. Like it or not, unlocking your bootloader ALWAYS voided your warranty, the only difference is that now you're unable to hide it.

lalitsehgal21 said:
They are now simply takingadvantage of customers....i will soon dispose off this stupid fone and stupid promises and accept samsung....atleast they r not twin faced like htc.....
H - Hell
T - to
c - Customers....
From now this is full form of htc as per all of us who trusted them
Click to expand...
Click to collapse
Give me a break. If you really believe this, go enjoy Samsung and THEIR broken promises. HTC update their phones way more than Samsung ever will. You should be happy HTC is doing ANYTHING to appease the modding community, especially considering that most/all firmware that we flash onto our phones is based on intellectual property "borrowed" (more like stolen) from HTC in the first place.
HTC is handling this the way they are to cover their asses in case someone bricks their phone flashing it with unsupported software, and frankly, you and I both know a good percentage of the community doesn't have enough brain capacity to avoid certain doom when attempting a lot of these mods.
Also, it's a bit of a stretch to say that everyone is growing impatient. Those of us that were complaining loudly about the policy in the first place were only complaining because we HAD no possible way to unlock our bootloaders. Now we do, thanks to awesome efforts by revolutionary and teamwin. We might be keeping an eye on the developing story, because we'd like if future phones were unlockable out of the box, but the vitrol is not there. They promised us August/September, and it looks like they're standing behind that.

On Samsung you will also loose your warranty by flashing any roms and unlocking the bootloader is easy.

All warranty means in the UK is that the company agrees to replace/repair without question within the warranty period.
The law actually says if something goes wrong in the first 6 months the retailer (not the manufacturer) has to prove the fault was caused by the owner's actions/mistreatment, they of course can send it off to the manufacturer to prove this, by getting a report detailing how unlocking the bootloader caused the button to become faulty.
So if you unlock the bootloader and the power button starts playing up within the first 6 months then the retailer has to prove that it is faulty due to you unlocking the bootloader.
If it were to go wrong after 6 months, and the retailer contested it, you'd have to win the argument that unlocking the bootloader had nothing to do with the fault.

First, I want to say I agree with the OP.
xaccers said:
All warranty means in the UK is that the company agrees to replace/repair without question within the warranty period.
The law actually says if something goes wrong in the first 6 months the retailer (not the manufacturer) has to prove the fault was caused by the owner's actions/mistreatment, they of course can send it off to the manufacturer to prove this, by getting a report detailing how unlocking the bootloader caused the button to become faulty.
So if you unlock the bootloader and the power button starts playing up within the first 6 months then the retailer has to prove that it is faulty due to you unlocking the bootloader.
If it were to go wrong after 6 months, and the retailer contested it, you'd have to win the argument that unlocking the bootloader had nothing to do with the fault.
Click to expand...
Click to collapse
It would be nice if things were that rational here in the USA. Here, if you've modified the device, Congress has affirmed you can't be locked up or charged with any sort of intellectual property violations, but the retailer and HTC can deny warranty services. And they do, even in cases where the issue clearly was not caused by unlocking the device. Hence the need for some of us to use 3rd party methods and relock before seeking service for issues we know an unlock did not create.
I am glad that XDA allows voices of dissent to be heard without censorship. This site has not posted my polite disagreement. Notice, the ONLY comments they've got are ones praising HTC.
The Sensation very well may be my last HTC device. I gave them honest money, but they're not giving me honest responses on matters of importance to me.

Oh come, it says it may void all or part of your warranty. So who's to say what HTC will ACTUALLY do.
All this rooting/flashing CAN actually hard the hardware of your phone. You load up an overclocked kernal and your CPU fries. A very realistic scenerio which probably already happened, in this case, it's entirely the users fault!
Picture this, most laptops/devices have a warranty void if removed sticker on them. However, say I opened the laptop up so I can clean out all the dust. A month later the screen dies, what would YOU do if you were in charge of RMA at the company?

Matt1408 said:
Oh come, it says it may void all or part of your warranty. So who's to say what HTC will ACTUALLY do.
All this rooting/flashing CAN actually hard the hardware of your phone. You load up an overclocked kernal and your CPU fries. A very realistic scenerio which probably already happened, in this case, it's entirely the users fault!
Picture this, most laptops/devices have a warranty void if removed sticker on them. However, say I opened the laptop up so I can clean out all the dust. A month later the screen dies, what would YOU do if you were in charge of RMA at the company?
Click to expand...
Click to collapse
As I've said, HTC has ALREADY refused service to devices that were unlocked in the past and I don't expect that to change. I'm not talking about noobs who don't know what they're doing. Let's consider people who have a clue and run into issues not caused by a hack.
If I was in charge of RMA (or anything) at HTC, I'd tell them to go back to the way things were done with their very first Android device and enjoy the fact they're making a good profit.
Neither of us will convince each other of anything. Can't say I'll go on forever in this thread over this. I vote with my wallet. I purchased once HTC promised to never lock again and they've let me down. Those who vote/pay to continue with HTC, I'm happy for you.

Thankx for awsome response everyone ....jst one question why htc promised fake at first.. if that the case it means it was jst a publicity stunt...
Sent from my HTC Sensation Z710e using XDA Premium App

lalitsehgal21 said:
Thankx for awsome response everyone ....jst one question why htc promised fake at first.. if that the case it means it was jst a publicity stunt...
Sent from my HTC Sensation Z710e using XDA Premium App
Click to expand...
Click to collapse
Exactly how I feel about it. They made a broad open statement that would please ears and got people like me literally won over to buy after that happened. Then they deliver this...
You can even read some of my old posts in this Sensation forum even before release where I was saying I can't get this device if they don't unlock it. Sure 3rd party Devs found a way, but I'm not going to continue this arms race game with HTC. I don't need them and they obviously can carry one without me.
Before I saw the video above and this thread, I was planning to start this thread myself. I just found the video later today when checking out the HTC home page.

I love these threads ...........
WAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA

The Radius Kid said:
I love these threads ...........
WAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
Click to expand...
Click to collapse
You guys are making way too big a deal out of this. HTC didn't say unlocking "will" void your warranty, they said it "may." If someone overclocks their CPU and melts it down, do you think HTC should replace it under warranty? There's a law (at least in the U.S.) that says a manufacturer can't void your warranty if you modify the product unless they can prove those modifications caused the defect. So in the case of an overclocked and fried CPU, HTC could prove the modifications damaged the phone. If you've overclocked your CPU and the screen dies, they'd have to repair that under warranty. They can never arbitrarily void your entire warranty.
http://en.wikipedia.org/wiki/Magnuson–Moss_Warranty_Act

BarryH_GEG said:
You guys are making way too big a deal out of this. HTC didn't say unlocking "will" void your warranty, they said it "may." If someone overclocks their CPU and melts it down, do you think HTC should replace it under warranty? There's a law (at least in the U.S.) that says a manufacturer can't void your warranty if you modify the product unless they can prove those modifications caused the defect. So in the case of an overclocked and fried CPU, HTC could prove the modifications damaged the phone. If you've overclocked your CPU and the screen dies, they'd have to repair that under warranty. They can never arbitrarily void your entire warranty.
http://en.wikipedia.org/wiki/Magnuson–Moss_Warranty_Act
Click to expand...
Click to collapse
Correct.
It's not like they didn't know the operating conditions of the phone when they bought it.
Modify it at your own peril and don't cry if you brick it.

Anyone who expects to do whatever they want to their phone and not void your warranty is retarded. Can you do this to pc's? Tv's? Anything else in any category of consumer products? No, if you don't like it don't buy it. Buying a phone with a policy you don't like then *****ing about it is pretty redundant.

i wish i can use wifi on the sensation
yes hell to customers is right.. what type of phone drops wifi signals like nothin?

magnum_touchpro said:
i wish i can use wifi on the sensation
yes hell to customers is right.. what type of phone drops wifi signals like nothin?
Click to expand...
Click to collapse
I would say that if you Sensation drops wifi signals all the time, you probably should change your router, or you have a HW fault on your phone.
Now before you tell me '..but my computer works etc..' mass produced routers for home users generally suck all of them,to find one that actually work as intended is like winning the lottery!
I must admit there is one wifi router i personally haven't had a singe problem with, and that is Apple Airport Extreme(latest revision, probably a couple of years old now), therefore i've told everyone i know to get one, and those(few) that did hav not had a single problem, and even my mother who is 60 years old managed to set it upp correctly with security, on her own.
But i know, i've been reading ppl having problem with even that one, but as i said, it really is a lottery..

RoosterX said:
I would say that if you Sensation drops wifi signals all the time, you probably should change your router, or you have a HW fault on your phone.
Now before you tell me '..but my computer works etc..' mass produced routers for home users generally suck all of them,to find one that actually work as intended is like winning the lottery!
I must admit there is one wifi router i personally haven't had a singe problem with, and that is Apple Airport Extreme(latest revision, probably a couple of years old now), therefore i've told everyone i know to get one, and those(few) that did hav not had a single problem, and even my mother who is 60 years old managed to set it upp correctly with security, on her own.
But i know, i've been reading ppl having problem with even that one, but as i said, it really is a lottery..
Click to expand...
Click to collapse
I think your right. When I'm home with my beast of a router (D-link HD) my WIFI is awsome with full bars on every single floor and every single room of a 3 story house. When I'm at a friends house with some ****ty wireless G router, my WIFI sucks. It wont even get full bars in the same room.
Sent from my HTC Sensation 4G using XDA Premium App

Darnell_Chat_TN said:
It would be nice if things were that rational here in the USA. Here, if you've modified the device, Congress has affirmed you can't be locked up or charged with any sort of intellectual property violations, but the retailer and HTC can deny warranty services. And they do, even in cases where the issue clearly was not caused by unlocking the device. Hence the need for some of us to use 3rd party methods and relock before seeking service for issues we know an unlock did not create.
Click to expand...
Click to collapse
It always amazes me how little consumer protection there seems to be in the US
Thankfully there are other ways to unlock the bootloader without affecting the warranty.

Well guys..... Look at this....deat grip issue was still managable....then came.a big issue of touchscreen sensitivity and after that the panel is made by different brands...now a broken promise yhat too made by ceo himself.....I many times ask myself.... Was this fone tested well before launch or was it a haste move to match gs2.... Either way those like me who trusted htc since years are feelin off to hv trust shaken...
Sent from my HTC Sensation Z710e using XDA Premium App

Say What?! Locked and Rooted voids Asus warrantee - Read This!!

I was playing around with disabling startup apps (to make ooodles more free RAM) after rooting my device, which is still locked mainly so I could retain the warrantee, and was searching for info on what CMClient and DMClient were and what they did, to see if I could safely and functionally disable them or not, and I ran across this post below on XDA. It states the title of this thread, ie: that Asus can void your warrantee for being rooted when you are still locked and cites the case of an XDA member who had it happen to him.
Asus Big Brother is watching your every move folks! If you've registered your device with Asus and you are rooted and didn't disable these apps they already know you are rooted and can/will void your warrantee based on being rooted alone even if you are still locked! This isn't some old thread, this was posted 08/12. Beware!!
***********************************************************************************
PS-If you are rooted you can disable CMClient and DMClient with apps like System Tuner and ROM Toolbox. But these are also the apps that make it possible to locate, shout, and wipe your remote device in case of theft but are being used by Asus in other ways for their and not our benefit. Kinda a double-edge sword.
http://forum.xda-developers.com/showthread.php?t=1833442
***********************************************************************************
Also, if this is true as it appears to be [Edit: unsubstantiated], why do most of the rooting posts here on XDA claim that only unlocking voids the warrantee, and since rooting is "100% reversible", it does not. Who validates such statements?? XDA should do something about this to avoid misleading the masses who come here seeking a source for quality and valid information about their devices. I feel VERY misled by XDA after learning this. [Edit: Red underline bold removed]
Comments?

elfaure said:
Who validates such statements?? XDA should do something about this to avoid misleading the masses who come here seeking a source for quality and valid information about their devices. I feel VERY misled by XDA after learning this.
Comments?
Click to expand...
Click to collapse
Whom do you intend to impress with red underlined bold text? Forum posts are not official XDA statements. This is a community. You should not blindly believe what you read. Not only on this forum.
What would you suggest XDA to do to ensure only correct information is provided? How did you validate the story of the one user who allegedly got his warranty rejected for rooting? Did you count how many users were rooted and got a warranty repair without issues?
Warning: This post contains false information, including this sentence.

There's nothing like a good panic attack someone else suffers. Never had I heard about rooting affecting your warranty, and as _that has alreay stated, there have been LOTS of owners having had no issues at all RMA'ing their rooted devices.
Things to take home:
1) ANYONE can post ANYTHING on the web. ANYTHING. I am confronted professionally by this kind of biased false information on a pretty much (work-)daily basis.
2) Look up a nice introductory work on statistics - it will serve you well the rest of your life. I gleefully quote Samuel L. Clemens (better known under his writer's pseudonym, Mark Twain): "There are three kinds of lies: lies, damned lies, and statistics."

Look, more panic-induced rubbish. What is this, the Daily Mail?
Rooting doesn't void warranty as far as I know, considering pretty much everyone here is rooted (myself not included), and quite a lot of them have had to RMA and had no issue.
Unlocking voids warranty, yes. The same way opening up any device does (which is pretty much what unlocking does in a digital sense.).
There is, however, a law in process (or has it already been pushed through?) that renders rooting illegal in the USA. About as illegal as removing the simlock used to be, and we all did that anyway, too.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2

This is probably a random nip picking from Asus support, someone at Asus decided to pick on rooting, but again this is a very small and isolated incident case if it did happen. My suggestion is to play it safe, by make sure you flash your device back to factory stock (remove root), before send it back for RMA. Problem solved!!

ShadowLea said:
There is, however, a law in process (or has it already been pushed through?) that renders rooting illegal in the USA.
Click to expand...
Click to collapse
Incorrect. The law that just took effect makes it illegal to unlock (jailbreak) a phone or tablet to use on a different carrier while you're under contract. It is not illegal to unlock or root a device for any other purpose.

_that said:
Whom do you intend to impress with red underlined bold text? Forum posts are not official XDA statements. This is a community. You should not blindly believe what you read. Not only on this forum.
What would you suggest XDA to do to ensure only correct information is provided? How did you validate the story of the one user who allegedly got his warranty rejected for rooting? Did you count how many users were rooted and got a warranty repair without issues?
Warning: This post contains false information, including this sentence.
Click to expand...
Click to collapse
How many damn posts do I need before I can edit a post without having to wait two (2) minutes?
0. Thanks for all your feedback and constructive/destructive criticism. Exactly what I was looking for. Many different perspectives and new info on this topic. Great to find out this is seemingly an isolated incident if indeed it actually occurred at all.
1. Not looking to impress or offend anyone, simply directing your attention to the bolded items. As users scroll thru posts I want to draw their short attention span to the highlighted items so they don't miss the theme of the post and don't scroll past to the next post without mentally filing the highlighted items and to prompt them to comment if they have opinion or information. Seems to have worked well.
2. Point well taken. I know XDA can't police all threads and I did not validate the one users story. And I agree I should have posted this as more of a question than a statement. All I am seeking is the truth about this issue. I don't "blindly believe everything I read" in fact quite the contrary, hence the reason for this post. Your feedback was useful in determining that this post is not generally true for the majority of rooted members. I am very happy to learn this and I will revise my original post accordingly.
3. Good to know that many rooted users have RMA'd without issue. I now rest much easier with root. And in my opinion it should NOT void my warrantee as I am still prevented from damaging the device (can't flash custom ROMS, kernels, overclock or alter bootloader with just root; need to unlocked bootloader for these features which does understandably void warrantee)

buhohitr said:
This is probably a random nip picking from Asus support, someone at Asus decided to pick on rooting, but again this is a very small and isolated incident case if it did happen. My suggestion is to play it safe, by make sure you flash your device back to factory stock (remove root), before send it back for RMA. Problem solved!!
Click to expand...
Click to collapse
Great to hear and thanks for your feeback!

MartyHulskemper said:
There's nothing like a good panic attack someone else suffers. Never had I heard about rooting affecting your warranty
Click to expand...
Click to collapse
Nor had I. That is why I was shocked to run across the link in this post.

Should i RMA it?

Hey guys,
i got my TF300T now for about 4 Months. I already sent it back to asus once because my Touchscreen wasnt working correct. After i got it back my screen was okay again but all around it (not the Screen itself, the area around) is making noises. Just a little "klick Sound" and i can push the Display Glass in a few millimeters. Its really annoying when im playing Games or writing a Text on it. Im not sure... a Friend of mine sent his TF300T to Asus too (nearly the same Problem) but didnt got it yet. What would you say?
But i have another little Problem if ill RMA it; I unlocked the Bootloader 2 Day ago via the official Asus unlock app. Is it possible to relock the bootloader and get my warranty back?
Best regards
I hope you can understand what i mean, but sorry im German and only 14 years old
Sent from my ASUS Transformer Pad TF300T using xda app-developers app

ReMiXxXeD said:
Hey guys,
i got my TF300T now for about 4 Months. I already sent it back to asus once because my Touchscreen wasnt working correct. After i got it back my screen was okay again but all around it (not the Screen itself, the area around) is making noises. Just a little "klick Sound" and i can push the Display Glass in a few millimeters. Its really annoying when im playing Games or writing a Text on it. Im not sure... a Friend of mine sent his TF300T to Asus too (nearly the same Problem) but didnt got it yet. What would you say?
But i have another little Problem if ill RMA it; I unlocked the Bootloader 2 Day ago via the official Asus unlock app. Is it possible to relock the bootloader and get my warranty back?
Best regards
I hope you can understand what i mean, but sorry im German and only 14 years old
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
Click to expand...
Click to collapse
Sounds like Asus had done a shoddy job repairing your touchscreen. According to a number of accounts recounted here, unlocking provides no means to relock the tab. That however, is the software part - technically unrelated to hardware - especially in light of the fact that your tab, still under warranty, had exhibited symptoms of a similar, if not the same, problem. If you decide to RMA it and encounter difficulty with Asus refusing to honor warranty, the argument would be that above, where locking or unlocking the device software-wise does not affect or create or aggravate the touchscreen issue in any way, shape, or form. Since the warranty also covers the hardware, Asus MUST take it back and fix it.

graphdarnell said:
Sounds like Asus had done a shoddy job repairing your touchscreen. According to a number of accounts recounted here, unlocking provides no means to relock the tab. That however, is the software part - technically unrelated to hardware - especially in light of the fact that your tab, still under warranty, had exhibited symptoms of a similar, if not the same, problem. If you decide to RMA it and encounter difficulty with Asus refusing to honor warranty, the argument would be that above, where locking or unlocking the device software-wise does not affect or create or aggravate the touchscreen issue in any way, shape, or form. Since the warranty also covers the hardware, Asus MUST take it back and fix it.
Click to expand...
Click to collapse
Alright! Thanks mate
Sent from my Nexus 4 using xda app-developers app

One thing to take note of is the "cannot unlock bootloader issue after rma"
pjc21 said:
Ok I had a search through several post on the "cannot unlock" issue after rma and found what I think is the issue if you registered your tab before an rma.
When you first register your tablet online with asus - information about your tab is sent to asus including your tab's MAC address for unlock & ota verification.
It seems that some (not all) tab's that come back after getting rma'd now have a different MAC address and so now when you run the unlock tool the tab's MAC address & the one registered with asus no longer match and cannot be veriferied so the unlock tool cannot proceed, same goes for ota's here.
If this is the case I have only found one solution which is to send it back to asus and tell them the problem is with ota & unlock.
(I assume here they reset your mac address to match what they have or vice versa)
The link aerdely posted also looks like a good way to go. It's from member "Asus_USA" from the US office who is trying to help those with this issue of not being able to unlock after rma by gathering a list of users /device info to send to HQ.
http://forum.xda-developers.com/showpost.php?p=40408537&postcount=567
Hopefully asus will be kind here and I think having your device info (serial & current mac address) they should be able to reset the mac address on there end to match your current one so you will not have to send in your device - not sure here
Hope this helps
Click to expand...
Click to collapse
agt7575 said:
Well, I called Asus customer service/tech support and told them about the problems I was having with the bootloader unlock app. Their response was as follows:
"Unlocking the bootloader can cause serious damage to your tablet, and is not something that Asus recommends. Therefore, we can not comment or support anything dealing with unlocking the bootloader as Asus does not want to become liable for for any damage done to anyone's tablet".
So basically, Asus has no problems supplying its customers with the unlock app, but every problem with supporting it... makes no seance to me.. ., "The first rule of fight club is you don't talk about fight club" lol
Click to expand...
Click to collapse

The warranty is taken as a whole: both hardware and software. Unlocking the bootloader voids the warranty, and it doesn't matter which part of the tablet is being fixed/serviced. There is a big disclaimer right when you unlock the tablet. If you unlock it and then have issues with the touchscreen down the line, we would not be able to help, unfortunately.
We provided the unlocking tool at the request of all the users. Because unlocking it opens the door for a lot of modification, and a lot of "unofficial" ROMs and such, we cannot cover the device if anything were to go wrong. It's not something we recommend, but we do understand that there are advanced users out there who know what they are doing and know the risks.
With that said, the OP does have grounds to get the RMA done. If there was an issue, and it was caused by the RMA, then we should be able to correct it for you. CALL in for the RMA and let them know the situation. The warranty is voided once the bootload is unlocked, but it's not always that cut and dry. Explain to them what was done on the previous RMA and what is happening now. They should be able to pull up the previous one and see that work was done to the display. Of course, if the issue at hand now doesn't match up to the previous RMA, then there might be an issue.

Asus_USA said:
The warranty is taken as a whole: both hardware and software. Unlocking the bootloader voids the warranty, and it doesn't matter which part of the tablet is being fixed/serviced. There is a big disclaimer right when you unlock the tablet. If you unlock it and then have issues with the touchscreen down the line, we would not be able to help, unfortunately.
We provided the unlocking tool at the request of all the users. Because unlocking it opens the door for a lot of modification, and a lot of "unofficial" ROMs and such, we cannot cover the device if anything were to go wrong. It's not something we recommend, but we do understand that there are advanced users out there who know what they are doing and know the risks.
With that said, the OP does have grounds to get the RMA done. If there was an issue, and it was caused by the RMA, then we should be able to correct it for you. CALL in for the RMA and let them know the situation. The warranty is voided once the bootload is unlocked, but it's not always that cut and dry. Explain to them what was done on the previous RMA and what is happening now. They should be able to pull up the previous one and see that work was done to the display. Of course, if the issue at hand now doesn't match up to the previous RMA, then there might be an issue.
Click to expand...
Click to collapse
f you're speaking as an authorized agent of Asus, I'd like to thank you for your effort to help users with defective tablets. Your position, however, that software and hardware are the same thing when it comes to warranty is not necessarily tenable in the eye of a US court unless you can prove on a case-by-case basis that a user's act is the cause of a faulty operation in the tab – software affecting hardware and vice-versa.
Your warning having a chilling effect on people trying to cash in on their legitimate rights is ill-advised at best, unless you're from Asus's legal department and intend to equate such claims with testimonies. Again, if you don't actually represent Asus's legal position, please refrain from making sweeping statements. Believe it, you don't want your opponent to recite these should you ever find yourself in the midst of a class action.

Yes I work for Asus and i frequent these boards to see if I can offer an help or insight for our customers. In my post, I did not say the software and hardware is the same thing. I said the warranty is taken as a whole, which is true. We do not have a separate software warranty and a separate hardware warranty. When you unlock the bootloader, you forfeit the warranty. There is a disclaimer before you accept.
And really, it's not just us. If you open up any device, modify the hardware or software, or you break the seal, you void the warranty. This has been the case for a lot of manufacturers. For example, if you unlock a cellphone and the display goes out, that would void the warranty, even if the display has nothing to do with the phone being unlocked to be used with a different carrier. This is a fact because I used to work on the services side for a major US carrier. I understand every region has their own rules and policies so I can only speak the US. I think in the EU, everything that I am saying would not apply, although I could be wrong.
I also said that it is not as cut and dry, and we do take things on a case-by-case basis. With that said, the OP does have a case if they call in and explain the situation. If you want, OP, shoot me a PM if you're located in the US and let me see if I can help you because it's not possible to re-lock the bootloader.
My original intent was to give advice to ReMixxxed and to let him/her know that they are not "screwed" with this current situation. I can sit and cite policy all day long,but that's not what I'm here for. My intention is to try and help and I apologize if the post came across the wrong way.

Asus_USA said:
Yes I work for Asus and i frequent these boards to see if I can offer an help or insight for our customers. In my post, I did not say the software and hardware is the same thing. I said the warranty is taken as a whole, which is true. We do not have a separate software warranty and a separate hardware warranty. When you unlock the bootloader, you forfeit the warranty. There is a disclaimer before you accept.
And really, it's not just us. If you open up any device, modify the hardware or software, or you break the seal, you void the warranty. This has been the case for a lot of manufacturers. For example, if you unlock a cellphone and the display goes out, that would void the warranty, even if the display has nothing to do with the phone being unlocked to be used with a different carrier. This is a fact because I used to work on the services side for a major US carrier. I understand every region has their own rules and policies so I can only speak the US. I think in the EU, everything that I am saying would not apply, although I could be wrong.
I also said that it is not as cut and dry, and we do take things on a case-by-case basis. With that said, the OP does have a case if they call in and explain the situation. If you want, OP, shoot me a PM if you're located in the US and let me see if I can help you because it's not possible to re-lock the bootloader.
My original intent was to give advice to ReMixxxed and to let him/her know that they are not "screwed" with this current situation. I can sit and cite policy all day long,but that's not what I'm here for. My intention is to try and help and I apologize if the post came across the wrong way.
Click to expand...
Click to collapse
Thanks ! But now i have a even bigger Problem... The right corner of my screen isnt working anymore. Now i really have to rma. Is there no way to relock the tab ?
Sent from my Nexus 4 using xda app-developers app

No. What's done is done. ASUS has a permanent record of your unlock. Even if you could relock they would know.
Sent from my SCH-I510 using xda app-developers app

Asus RMA'd my tablet for a bad digitizer and fixed it free of charge despite it being unlocked. As previously stated, this is likely done on a case by case basis.
Just to be on the safe side, I did the following:
1. Rolled back to stock ROM just to be sure the issue was present using ASUS-issued software
2. clearly marked the places on the screen that were acting up to be sure a tech could reproduce
3. Included, in the RMA, that the tablet was unlocked but that I perceived this to be a hardware issue, not affected by unlocking.
So, there isn't much to lose by contacting them and/or sending the thing in (except for the cost of shipping). One thing to note, however, is that the problem has returned for me and that my tablet is now beyond the one year warranty. It's unfortunate as I'm more than happy with it.
Good luck.

Okay. Thank you very much, i think ill send it back to them tomorrow.
Sent from my Nexus 4 using xda app-developers app

Database Info

welcome