Just got the nexus s and put it on the lowest setting of brightness. What I noticed first was the pulldown bar was brownish red. Is this just a feature of the s.amoled screen or is mine different?
Anyone have this?
Sent from my Nexus S using XDA App
baolongn said:
Just got the nexus s and put it on the lowest setting of brightness. What I noticed first was the pulldown bar was brownish red. Is this just a feature of the s.amoled screen or is mine different?
Anyone have this?
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
On lowest screen brightness, the pulldown shade is just a more muted shade of the two greys that it is on brighter settings on my phone.
You've got no mods installed?
It doesn't look like grey at all. It looks like a pretty dark maroon. And I don't have any mods to the phone. Do you think the screen is faulty?
Sent from my Nexus S using XDA App
baolongn said:
It doesn't look like grey at all. It looks like a pretty dark maroon. And I don't have any mods to the phone. Do you think the screen is faulty?
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
Does it look normal at middle and highest brightnesses? Should be shades of grey on a stock unmodded phone.
If you go to this link on the web browser in the phone, does the colors match what they look like on your computer? http://www.pptfaq.com/webcal.gif
There's definitely something not normal; not a hint of red or maroon on mine.
You've rebooted, right? Hate to suggest it, but a factory reset might clear any software caused issue before we have to say it's faulty hardware.
the shades of grey between 249 and 251 are reddish/maroon and further down the spectrum, its the same.
could it be a hardware issue? thinking of just going back to BB..
baolongn said:
the shades of grey between 249 and 251 are reddish/maroon and further down the spectrum, its the same.
could it be a hardware issue? thinking of just going back to BB..
Click to expand...
Click to collapse
Yeah, it doesn't sound right to me, without actually seeing the phone.
You're going to have to try two things, the order of which is just a matter of which is more convenient to do:
1) Look at someone else's phone and see if it looks the same. If there's a Best Buy nearby go in and ask to see the demo phone turned on and look at the same screens. If the other phone you look at is the same, maybe it's just your perception, it they're different, then you know for sure you have a problem.
2) Do a factory reset just to make sure there's not a software glitch. After the reset, don't add any new apps or play with any settings until you've checked the colors to see if they're the same or have gone back to the normal greys. If same, bad hardware in my opinion, if back to normal, obviously a software glitch.
The reason I say the order you try either of those above is just personal convenience opinion is that if you're going to exchange the phone, you're going to want to factory reset (and wipe the sd card!!!) before handing the phone back to Best Buy, so if resetting up the phone isn't that big a deal to you, doing it first to troubleshoot might save you a trip to Best Buy. Reset is easy enough, though, to do right in store if you opt for the store visit first.
Let us know what you find out either way.
Will do. Thanks a lot!
Sent from my Nexus S using XDA App
I have the exact same problem. This has happened to me three times, with three different Nexus S. I've seen a non-defective Nexus S working before, so I knew they were defective. Check YouTube reviews in HD and you will see the difference.
I had to drive 200 miles each time, just to swap this phone. During my third (and last visit) I was harassed by a Best Buy Mobile employee, who implied I was lying. He didn't want to swap it for me. It was an unbelievable situation.
He took my cellphone and ID inside and brought it back 15 minutes later saying he compared to another one, and the "defect" was in my settings. I told him it wasn't (I tried everything before driving there), and showed him the brownish/reddish tint. He told me (very impolitely) that unless I could show him the defect, he wouldn't swap it. I told him I would be pleased to, if he brought another Nexus S so I could show him the difference. He declined to do so.
(Please bear in mind that in every single return I've made, I kept the phone in intact conditions. I didn't remove ANY STICKERS. There were no marks -not even finger prints - on it. Everything was wrapped up.)
Still, he swapped my phone, saying "this is your last time, you made me lose more money than the very few dollars I would've made with you".
I was threatened, he wrote "No more returns" in my receipt, and said I would be black listed so there would be no chance of me ever swapping this phone again.
Not surprisingly, the "new phone" has the same problem.
It just amazes me how little costumer service skills was shown. I drove 200 miles. Twice (one of the times I was able to go back to the store before driving back home). I had to leave my job earlier. I need my cellphone for work. Instead of receiving apologies for this very unfortunate problem, I was humiliated in front of the entire store.
I can't exchange it now, am "black listed" and with a defective Nexus S. I will try to contact Samsung as they might be a bit more approachable than Best Buy.
I would have went straight for the store manager if an employee treated me like that. If that didn't do it a call to their corporate HQ would have done wonders. That behaviour is 100% wrong.
Sent from my Nexus S using XDA App
Zardos66 said:
I would have went straight for the store manager if an employee treated me like that. If that didn't do it a call to their corporate HQ would have done wonders. That behaviour is 100% wrong.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
He told me he was the "Store Manager". When I inquired whether he was the General Manager for the store, he told me Best Buy Mobile is a separate company. I read a bit on it, and apparently this is not entirely true.
I will try to contact corporate HQ. I'm unsure what are the odds of being heard by Best Buy, though.
Thanks for the tip.
Mine has a reddish brown tint as well on lowest brightness. But then again I have a screen protector on. I am on CM7.
Sent from my Nexus S using XDA App
peeturr said:
Mine has a reddish brown tint as well on lowest brightness. But then again I have a screen protector on. I am on CM7.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
Most likely it isn't the screen protector;
Mine has the same reddish brown tint even in different brightness settings. It just becomes less noticeable, but it's there, and it's different than what a regular Nexus S looks like.
I have this problem on my Nexus too, gawd this pisses me off. I just returned a MT4G because the screen sucked. I have a VIbrant as well and the screen on the Vibrant is a million times better. Good thing I still have exchange time and the 10 dollar a month insurance.
Is this something worth bringing back to bestbuy? Like is it a defect or just a consequence of the technology?
Sent from my Nexus S using XDA App
peeturr said:
Is this something worth bringing back to bestbuy? Like is it a defect or just a consequence of the technology?
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
its not a defect when you buy brand new nexus s it has that but it will go away as you use your phone.
2012iawait said:
its not a defect when you buy brand new nexus s it has that but it will go away as you use your phone.
Click to expand...
Click to collapse
It looks terrible, I don't see how it wouldn't be a defect. It turns cyan into a green color, it's ridiculous.
j0hnZ said:
It looks terrible, I don't see how it wouldn't be a defect. It turns cyan into a green color, it's ridiculous.
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Click to collapse
I couldn't agree more.
j0hnZ, do you have the same problem?
Sometimes I wonder whether this could be a manufacturing problem with a certain batch/series of phones. I got my Nexus S around the Seattle area.
fishfuse said:
I couldn't agree more.
j0hnZ, do you have the same problem?
Sometimes I wonder whether this could be a manufacturing problem with a certain batch/series of phones. I got my Nexus S around the Seattle area.
Click to expand...
Click to collapse
I have the problem, I'm returning it to stock and exchanging it today. I also have a Vibrant and it's supposed to have the same screen but this is ridiculous. I bought mine by the Tacoma Mall yesterday.
j0hnZ said:
I have the problem, I'm returning it to stock and exchanging it today. I also have a Vibrant and it's supposed to have the same screen but this is ridiculous. I bought mine by the Tacoma Mall yesterday.
Click to expand...
Click to collapse
Keep us updated if your newer one has the same issues. Considering exchanging mine as well.
Sent from my Nexus S using XDA App
Well I took it in, I compared it against my Vibrant for them. Then we checked it against the demo model, which they said came from another batch. Both of them had the issues, I went ahead and took a different Nexus back and it still has the issue. So I don't know maybe this is just a Nexus S thing that nobody else notices unless they came from a Galaxy S.
To me it takes away from the samoled look, it looks like every other phones screen now. I can't change it though so whatever...
Related
I've went through about 5 different phones and they all have the same screen bleed. Tried multiple stores in case they were from the same batch. Am I just unlucky? Or do all G2X have screen bleeds and the ones that report they don't really arent as picky as I am?
Your picky.
Sent from my LG-P999 using XDA Premium App
the mythical perfect screen you hunt doesn't exist
you're clearly being too picky. my screen has a bit of bleed, but i'll be keeping it because i'm never watching a solid black screen, at full brightness, in a dark room. so it doesnt really matter that much to me.
You're not unlucky, and you're not too picky. I just returned my 3rd g2x today because of backlight bleeding. All 3 were so bad that the bleeds were reaching into the center of the screen. Despite what people say about 'You can't see it unless you're in the dark' is not completely true. The last 2 phones had a stripe of brown across the bottom that was blurring out text at the lower half the screen when on a white background. The 3rd was outright yellow.
Upon returning my 3rd, the manager at the store pulled about the remaining 5 they had in stock. She went in the back and checked all 5 in the dark, and all of them had screen bleeding worst than the one I was returing. The manager agreed that it was unacceptable and sent all 5 back. She's calling me when the next shipment comes in, and she's going to personally go through every phone until she finds one that works right.
As for being too picky, that's bull. These guys on the forums will tell you you're being overboard, but the phone is $500 or $199 and a 2 year contract. I know some people have cash to throw around, and the value of the dollar means nothing. But for me, $200 is a lot of money, 2 years of my life is a lot of time, and for me to just accept something that isn't built right because i'm being "too picky" is a load of crap.
If this was a $5000 tv I bet you'd be singing a different tune, but since it's a $500 phone I should just suck it up. Screw that, i'll return 80 of them if I have to. Hopefully someone at corporate will get the hint and call LG about it.
The manager told me that LG already notified all the T-Mobile reps to make them aware of it. So it's not just a matter of pickiness, this a clear cut QA issue on LG's end.
Backlight bleeding is common. It's common because of poor production, and absolutely no QA in Korea. They're shipping these phones out before the glue finishes drying, and thus we're left with crap. I read another post on here that a guy had glue around the edges of the screen. LG needs to get it together, this is out of hand.
The phone is sexy though, and I suggest returning it until you get the one that works right. I've considered giving up and waiting for another, but all the other phones coming up have custom roms and locked bootloaders. I'm uninterested.
konga056 said:
I've went through about 5 different phones and they all have the same screen bleed. Tried multiple stores in case they were from the same batch. Am I just unlucky? Or do all G2X have screen bleeds and the ones that report they don't really arent as picky as I am?
Click to expand...
Click to collapse
I saw a post a few days ago of someone who went to replace their phone in the store. They tested the new one in the store and were satisfied, but then got home and locked themselves in a closet or something and saw some bleed and they were upset.
If you're like this person, then ya, you're way too picky. This is an LCD screen, not LED.
MWBehr said:
If you're like this person, then ya, you're way too picky. This is an LCD screen, not LED.
Click to expand...
Click to collapse
LG Electronics also makes the iPhone 4 LCD. And it doesn't have this issue.
I don't understand why anyone would accept what is for certain a quality issue. Do you really just not care that much? I have had many phones over the years and none of them have had these issues. I even pulled all of them back out (yes I have kept them all) and checked them under the exact same conditions as the g2x I sent back yesterday. Do you know how many of them had screen bleed? ZERO none of them. I'm not talking about standard extra defused light coming through an LCD. I'm talking about multiple spots were light was coming through because it simply wasn't sealed correctly.
To the people saying you are being too picky or it doesn't matter or they are all like that either don't know what they are talking about, saying that because they don't like you, or just like to be screwed out of their money.
Have a little pride and demand that it is right. I will sent back every single phone I get until I get one that is correctly built.
i paid 500 for mine but i just don't wanna go there get another one and have it be worse than mine and then make it an issue for me to keep going back till i get a good one since the one i have has been straight aside from the minor backlight issue which i can't see unless im in the dark on that black screen
I have to say that my first phone had it bad. I could tell in every app I tried. I saw it before there were threads like these. I returned it.
I did however buy one from the store and went into the neighboring store's bathroom with the light off, total darkness and the screen looked good.
Obviously these are the first batch and may not be perfect but I'd like to think "most" are under normal conditions. I know I wouldn't stand for it. The screen is something you always will use. It would bother me.
If your store doesn't have a good one, then don't buy it. I guess it is save to say there are batches of bad phones out there. The demo unit at the store near me looked great compared to the SGS4G sitting next to it and there were no bleeding. My unit was clean too.
I'd recommend wearing a hoodie and checking before you leave.
strung said:
LG Electronics also makes the iPhone 4 LCD. And it doesn't have this issue.
Click to expand...
Click to collapse
Google is your friend: http://forums.macrumors.com/showthread.php?t=1141752
Anymore random LCD phone names you want to throw out that you think doesn't bleed?
Look, I'm not saying that there isn't an issue, because I've seen several picks of completely unacceptable bleed. I'm simply saying don't expect to have absolutely no bleed.
MWBehr said:
Google is your friend: http://forums.macrumors.com/showthread.php?t=1141752
Anymore random LCD phone names you want to throw out that you think doesn't bleed?
Look, I'm not saying that there isn't an issue, because I've seen several picks of completely unacceptable bleed. I'm simply saying don't expect to have absolutely no bleed.
Click to expand...
Click to collapse
Yea my neighbor has an iPhone 4 and I can see some. Nothing major and he probably doesn't even notice it. I think every LCD phone I had, had some bleeding... hence why I love my Nexus One Amoled... but it had its problems too.
I'd rather have a small bleed then no multitouch or a locked bootloader
out of 5 g2x I've seen, all of them had similar bleeds (similar bleed size, similar pattern at each corner), with 1 of them being the worst. All 5 of them are pretty much the same.
with that being said, I think you should really just settle with one. NOT because I am saying you are picky, but that statistically the chance of getting one with minimal bleed is very, very, very low.
I truly have no idea how some people on this forum are getting g2x's with almost no bleed. If you ask me, it's either we have different judgment, or they just don't test their devices in a totally dark room with >50% phone brightness.
c19932 said:
out of 5 g2x I've seen, all of them had similar bleeds (similar bleed size, similar pattern at each corner), with 1 of them being the worst. All 5 of them are pretty much the same.
with that being said, I think you should really just settle with one. NOT because I am saying you are picky, but that statistically the chance of getting one with minimal bleed is very, very, very low.
I truly have no idea how some people on this forum are getting g2x's with almost no bleed. If you ask me, it's either we have different judgment, or they just don't test their devices in a totally dark room with >50% phone brightness.
Click to expand...
Click to collapse
....or different batches throughout the country/world?
MWBehr said:
Google is your friend: http://forums.macrumors.com/showthread.php?t=1141752
Anymore random LCD phone names you want to throw out that you think doesn't bleed?
Look, I'm not saying that there isn't an issue, because I've seen several picks of completely unacceptable bleed. I'm simply saying don't expect to have absolutely no bleed.
Click to expand...
Click to collapse
So what is your point? The light bleed existed on the initial batch of iPhone 4's, people complained, and the manufacturing process was fixed. If people don't complain then it won't get fixed. If LG can fix it for the iphone, they can fix it for this phone.
i had to go into my dark room and set my screen to 100% to see any bleed...but how often will you keep your screen at full brightness in complete dark? when it's dark i dim my screen, the bleed is nearly impossible to see in typical conditions.
Each of the phones I had i didnt look at them in a completely dark room. But just looking at the screen under normal office light at 50% display and they were all quite noticable. I dont think I'm being too unreasonable but maybe I am.
I think i'll just suck it up and live with it. I honestly wouldnt mind it if the bleeding is in the top two corners where its generally the white status bar but its pretty noticeable in the bottm two. I'll probably just end up waiting until HTC Sensation comes out and sell this.
strung said:
So what is your point? The light bleed existed on the initial batch of iPhone 4's, people complained, and the manufacturing process was fixed. If people don't complain then it won't get fixed. If LG can fix it for the iphone, they can fix it for this phone.
Click to expand...
Click to collapse
Nice try again. Apparently you paid no attention to the date of the posts on that thread. The initial post was 4 days ago (3 when I initially made mention of it).
Of course, I must also point out that your initial claim was that iphone4s "do not have this problem". They definitely have had this "problem" and sill do.
Just give up or admit you're wrong. Quit clinging to this completely inaccurate claim.
MWBehr said:
The initial post was 4 days ago (3 when I initially made mention of it).
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Click to collapse
Honestly I didn't notice that. I stand corrected!
I'm sorry to ask such a tyro question. What is screen bleed? What does it look like?
With all the haters of either TMO or G2X I wanted to start another kind of thread to ask the question of. Has it been long enough to for TMO to refresh their G2X's so I can walk into a store or amazon and get my G2X back. I loved the crap out of that phone and the only issue had was the bleed screen. How can one tell when was the manufacturing date?
I doubt it.
Sent from my LG-P999 using XDA App
jsauce75 said:
i doubt it.
Sent from my lg-p999 using xda app
Click to expand...
Click to collapse
blast it all!!!
Manufacture date is on the sticker on the box.
also no, I dont think so if screen bleed is your issue. I just got one yesterday, it has a little bleed (screen bleed was never a issue for me, I dont care). It has a 4/24 date on the sticker... So Id say wait a while longer...
as far as reboots. Ive never had one. I personally think its a app the cpu dont like or something. And look at almost any other phone forum. Theres always complaints about reboots. so meh..
smashpunks said:
Manufacture date is on the sticker on the box.
also no, I dont think so if screen bleed is your issue. I just got one yesterday, it has a little bleed (screen bleed was never a issue for me, I dont care). It has a 4/24 date on the sticker... So Id say wait a while longer...
as far as reboots. Ive never had one. I personally think its a app the cpu dont like or something. And look at almost any other phone forum. Theres always complaints about reboots. so meh..
Click to expand...
Click to collapse
Is the sticker on the outside of the box so if I were to call TMO up and say whats the manufacturing date of your g2x's the rep could tell me?
wondercoolguy said:
Is the sticker on the outside of the box so if I were to call TMO up and say whats the manufacturing date of your g2x's the rep could tell me?
Click to expand...
Click to collapse
yes its a big sticker on the back with the date right at the bottom of it..
smashpunks said:
yes its a big sticker on the back with the date right at the bottom of it..
Click to expand...
Click to collapse
Thank you for the info!
smashpunks said:
as far as reboots. Ive never had one. I personally think its a app the cpu dont like or something. And look at almost any other phone forum. Theres always complaints about reboots. so meh..
Click to expand...
Click to collapse
I can assure you that the reboot/lockup issue is real and not due to a specific app. I was getting these before I installed a single thing. In fact, the reboot issue has been confirmed by LG themselves, so I wouldn't dismiss it so quickly.
The screen bleed, on the other hand, I fully agree. My unit has screen bleed, but it's really not a big deal. I never see it during regular usage (and it's worse than many others I've seen on here).
I am having screen bleed in two corners, but honestly it doesn't bother me. nearly a week since I bought this phone, not even one reboot.this phone is rock solid and super fast.
Sent from my LG-P999 using XDA App
My 14 days are up tomorrow... and I'm keeping my G2x.
I have light bleed on the top two corners and a little along the right side. It is noticeable but what the heck, nothing is perfect. I think coming from a Nexus One with it's inky blacks spoiled me a little, though I must say I would not put up with this level of bleed (clouding as it's called) on a new TV.
The rest of my experience has been trouble free, no reboots or any other issues. Wifi calling works great, the phone is fast as hell and the feel in hand is rock solid. Give this phone a top tier screen and it's the best phone ever made fer sure.
Oh, and I've never had any problems with T-Mobile service, either in Denver on my WinMo Wing or in the Seattle area on a series of Android devices. I'm actually kind of a T-Mo fanboy.
I've got an RMA coming from Tmo customer service arriving either today or tomorrow for a screen bleeder.
I'm going to open it, pop in battery and sim and check out the bleed.
If it's only slightly or not better at all, I'm keeping my original.
Like others have said, I only see it in the dark with a black screen...not really a big deal in the whole scheme of things.
Other than that, the unit I currently have is working flawlessly...and battery life is superb for me.
I just got a G2X yesterday and it has backlight arterial flow. It's not obvious looking head on but it doesn't take much of an angle to see light peeking around the edges. I've heard this is a "known issue" but would anyone else return their phone for a replacement? How likely is it that I'll have the same problem with the next one? I've had the vibrant since release and I've gotten used to the contrast and color of the amoled screen but I don't think I'm just being spoiled. For $500 I feel light bleed should not be an issue. Black uniformity? Ehhhh not quite as much but still... Anyone care to comment?
wu_wei_lion said:
I just got a G2X yesterday and it has backlight arterial flow. It's not obvious looking head on but it doesn't take much of an angle to see light peeking around the edges. I've heard this is a "known issue" but would anyone else return their phone for a replacement? How likely is it that I'll have the same problem with the next one? I've had the vibrant since release and I've gotten used to the contrast and color of the amoled screen but I don't think I'm just being spoiled. For $500 I feel light bleed should not be an issue. Black uniformity? Ehhhh not quite as much but still... Anyone care to comment?
Click to expand...
Click to collapse
It is very likely you would get another phone with same issue.
LG uses a screen texhnology that has that bleed.
Sent From My Stock G2x
wu_wei_lion said:
I just got a G2X yesterday and it has backlight arterial flow. It's not obvious looking head on but it doesn't take much of an angle to see light peeking around the edges. I've heard this is a "known issue" but would anyone else return their phone for a replacement? How likely is it that I'll have the same problem with the next one? I've had the vibrant since release and I've gotten used to the contrast and color of the amoled screen but I don't think I'm just being spoiled. For $500 I feel light bleed should not be an issue. Black uniformity? Ehhhh not quite as much but still... Anyone care to comment?
Click to expand...
Click to collapse
Youre new around these parts aren't ya? Lol
Its a very well know issue. Look around this forum and you'll find countless references to it. It comes down to what is acceptable for you? Some people have returned and exchanged multiple times to correct it. For me, its barely noticeable and only on a black screen in a dark room so it doesn't bother me.
Look around the forum and then judge for yourself if you can live with the problem.
I'll probably try a return and if it happens again, I'll just deal and think about an upgrade later on. Like I said I'm used to the samsung screens so this problem is all new to me. Overall the build of the phone feels sturdier than the vibrant. I also like that web browsing is much smoother.
I can deal with that. I don't want reboots and a over heating phone. The screen problems are minimal on my phone.
Sent from my LG-P999 using XDA Premium App
KRAZYADROIDMASTER said:
I can deal with that. I don't want reboots and a over heating phone. The screen problems are minimal on my phone.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
Have you done a complete hard reset/restore of the phone? Factory data reset?
It significantly cooled down my phone after doing it. Never had a reboot on the phone afterwards, but prior to that I only had one reboot, so I don't think I had a problem
I had installed a bunch of task killer/ battery saver apps on the phone, and the combo screwed things up software wise.....have not touched any task killers since.
I try that when I get a my new memory card.
Thanks.
Sent from my LG-P999 using XDA Premium App
If mininmal light bleed is your only problem just keep it. Most likely the replacement will also have it. Even with light bleed the screen looked better than the sensations...
Sent from my LG-P999 using XDA Premium App
Have a dead black pixel. Should I return it? Will they return it for one dead pixel? This sucks just exchanged my gunmetal for silver now I have to take this one back.
Technically yes. But depending on the associate you get, they may try to smack the restocking fee on top.
---------------
Sent from the all new HTC One M8
I just had mine swapped for three backlights on the right side of the screen shining through. When compared to the display unit, you could tell that in those 3 spots, the display was adhered to the glass. I could tell because where the lights were on my screen, there were 3 black tabs where the light ever so slightly leaked around. So, mine must not have been adhered properly, hence the light shining through and slightly lighting up the right side of the display when viewing in the dark. At first, when I explained the why I wanted to swap, they began to protest. Once I explained the depth of the defect and how it effected my experience, they didn't hesitate. I think that as long as you go in with a good explanation and a way to make the pixel most visible, you shouldn't have any problems. Also, you have a defective device. Is that your fault? Why should you pay to have a brand new defective device replaced. Even if they try to raise a fuss, if you bring up the point that you didn't just pay however much you paid to get a device with defects, you'll walk out with a new, non defected device. Also, check the new one in store, right in front of them. Just a heads up, the rep I dealt with today, said they would be reselling my defected device as a like new refurbished device. According to the rep, there would be no repairs. The defects have to be a "certain amount of noticeable"... I don't want to believe this but you never know. Good luck!
Sent from my HTC One M8 using XDA Premium 4 mobile app
Crooke356 said:
I just had mine swapped for three backlights on the right side of the screen shining through. When compared to the display unit, you could tell that in those 3 spots, the display was adhered to the glass. I could tell because where the lights were on my screen, there were 3 black tabs where the light ever so slightly leaked around. So, mine must not have been adhered properly, hence the light shining through and slightly lighting up the right side of the display when viewing in the dark. At first, when I explained the why I wanted to swap, they began to protest. Once I explained the depth of the defect and how it effected my experience, they didn't hesitate. I think that as long as you go in with a good explanation and a way to make the pixel most visible, you shouldn't have any problems. Also, you have a defective device. Is that your fault? Why should you pay to have a brand new defective device replaced. Even if they try to raise a fuss, if you bring up the point that you didn't just pay however much you paid to get a device with defects, you'll walk out with a new, non defected device. Also, check the new one in store, right in front of them. Just a heads up, the rep I dealt with today, said they would be reselling my defected device as a like new refurbished device. According to the rep, there would be no repairs. The defects have to be a "certain amount of noticeable"... I don't want to believe this but you never know. Good luck!
Sent from my HTC One M8 using XDA Premium 4 mobile app
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Click to collapse
Yeah, I'll try it, I was reading that when the screens are inspected they let one or two pixels slide by for European and American markets. In Asia people are very picky about dead pixels and they don't let any slide.
tonytownsend said:
Yeah, I'll try it, I was reading that when the screens are inspected they let one or two pixels slide by for European and American markets. In Asia people are very picky about dead pixels and they don't let any slide.
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Click to collapse
Lol, they shouldn't let them slide..or I should join the Asian community. I pay $650 for a device, I'm not gonna live with a dead pixel.. I do admire those who can.
Sent from my HTC One M8 using XDA Premium 4 mobile app
Crooke356 said:
Lol, they shouldn't let them slide..or I should join the Asian community. I pay $650 for a device, I'm not gonna live with a dead pixel.. I do admire those who can.
Sent from my HTC One M8 using XDA Premium 4 mobile app
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Got it replaced, this one has a little spec of dust under the screen. I can live with it I guess. Oh well it sucks. 5 phones later I guess I can live with this one.
Damn dude. That sucks. I know it's not the biggest issue...but it's there. You've been through 5? I went through 5 Nexus 5's . Took 2 months because of shipping. I'm trying to decide if I'm gonna live with the bottom of the right side of my speaker sticking out above the screen. I saw guy who works at VZW say that half the M8's he's come across have that. So I think I'll just stick with this one... Where's the dust at?
Sent from my HTC One M8 using XDA Premium 4 mobile app
At the top middle can't tell if it's a pixel or dust looks more like dust to me
Sent from my HTC6525LVW using XDA Premium 4 mobile app
Just noticed a stuck pixel on mine in the upper left hand corner. Stuff like this drives me crazy so I'm going to try to exchange it today. Hopefully it goes as smoothly as yours did (without anymore defects though lol).
So I noticed today that the lower half of my display has a red tint, and now I can't stop noticing it. It's apparent in both night light and regular display modes. Do you think this is something they will send a replacement for?
It's very noticeable in apps using dark theme like XDA, reddit is fun, and imgur.
gakio12 said:
So I noticed today that the lower half of my display has a red tint, and now I can't stop noticing it. It's apparent in both night light and regular display modes. Do you think this is something they will send a replacement for?
It's very noticeable in apps using dark theme like XDA, reddit is fun, and imgur.
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You paid premium price for a factory defect... Yes they will replace and you should call... Now
Sent from my Pixel using Tapatalk
use that premium 24/7 support and report back how it was handled. we're all curious how it goes...
On first attempt, I used the chat function. They kept asking for a screenshot showing the red tint, but a screenshot doesn't work like that. Then after 45 min, I was told that this is taking too long and that I would get an email. I asked about a warranty replacement, and was told that is an option if this doesn't resolve.
I just want a warranty replacement...
I'll just call the Google Store during their business hours, obviously the 24/7 support and the Google Store are two different things.
Keep us posted.
I'll be calling the Google store first thing tomorrow, but in the mean time here is a picture of the issue. It's much more apparent in real life, but you can see the right side of the screen is darker than the left.
Just a quick update, they are sending me a replacement device. Hopefully the replacement doesn't have issues!
Good call. Yea that looks pretty bad, I would have returned it in a heartbeat.
Let us know how the replacement is. I have a XL and the top half has a pinkish hue. I'm debating if I should exchange it or not. I have noticed it on every device I've ever had with Amoled to a certain extent or another. It's for sure not as bad as other devices I've had. I'm debating getting it replaced. I'm just worried if I do the next one will have it worse, or a different issue that's worse. But for the amount of $ we paid for the phone it should be perfect IMO. I'll tolerate it on a $400 device.. not a close to $1000 device ($946 to be exact with tax)
Dunno. Ide exchange. I have had perfect amoleds on my note 5 and 7. Its possible to get a near perfect one.
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I have the exact same thin on my Pixel 5 inch. Could it be the adhesive for the screen/digitizer needing time to cure? I read that in several places with some older phones and iphones. I might give mine some time and then send it back if it doesn't settle... Is anyone else having this issue? Or can anyone else confirm if their screens are perfectly uniform using a white screen?
Just went to a Verizon store and noticed the display models don't have this issue, I'm planning to get mine replaced...
Is there more than one factory making pixels? Or are they all made in the same place?
I know with the samsung line i had alot of issues with screens made in Vietnam, but all the phones made in China i had were perfect.
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dermotti said:
Is there more than one factory making pixels? Or are they all made in the same place?
I know with the samsung line i had alot of issues with screens made in Vietnam, but all the phones made in China i had were perfect.
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My XL was made in Taiwan.
Also Erica Griffen noticed it on her's
https://www.youtube.com/watch?v=Rny-3j7SIDs&feature=youtu.be&t=8m58s
I received the replacement and it does not have the same problem, it has a uniform tint throughout the display. Now to see if they accept the warranty exchange or tell me that it falls within "acceptable ranges" and charge me for the replacement... I doubt they will reject it, but hey, it wouldn't be a possibility if they didn't put that in the warranty exchange terms
gakio12 said:
I received the replacement and it does not have the same problem, it has a uniform tint throughout the display. Now to see if they accept the warranty exchange or tell me that it falls within "acceptable ranges" and charge me for the replacement... I doubt they will reject it, but hey, it wouldn't be a possibility if they didn't put that in the warranty exchange terms
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I wouldn't worry about getting charged... there were a LOT of 6Ps that got exchanged for the same defect and I never heard of anyone getting charged. I went through 4 Nexus 6Ps before giving up on the lotto and getting a 5X. The issue seems way less prevalent this time around, but OF COURSE my Pixel has an uneven screen. Its not as bad as any of the 6Ps I had, but I've had my Pixel since Monday and I just can't live with it. I ordered my replacement yesterday. So far, everyone that has gotten a replacement between here and the XL forum they have been defect free! Fingers crossed.
gakio12 said:
I received the replacement and it does not have the same problem, it has a uniform tint throughout the display. Now to see if they accept the warranty exchange or tell me that it falls within "acceptable ranges" and charge me for the replacement... I doubt they will reject it, but hey, it wouldn't be a possibility if they didn't put that in the warranty exchange terms
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They won't reject it. Once they send you the link to order your new one they have already accepted it [emoji4]
Sent from my Pixel XL using Tapatalk
pchoi94 said:
Just went to a Verizon store and noticed the display models don't have this issue, I'm planning to get mine replaced...
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Did you get yours replaced? How was the replacement? They replaced my XL but it was worse than my original. Sent the replacement back and now I'm waiting for my 2nd replacement.
graffixnyc said:
Did you get yours replaced? How was the replacement? They replaced my XL but it was worse than my original. Sent the replacement back and now I'm waiting for my 2nd replacement.
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I got a replacement and it is perfect. Good luck!
I also sucessfully got my Pixel replaced due to the right 1/3 of the screen being darker and pink tinted. One question though: for those who got replacements, did you send back the accessories (cables, charger) or keep them?
I'd love to have an extra charger...