[Q] Problem with MMS on Nexus S - Nexus S Q&A, Help & Troubleshooting

Hi all, need some help!!
Recently got a new Nexus S in the UK on O2 network.....running stock and just had the new OTA update.
I cannot 'download' any MMS messages on wither stock messaging or Handcent....the message comes up, says 25kb and has a download button....but it never downloads on either app and just hangs! Tried 3g and wi-fi...both same!!
Any ideas?
Regards
Gareth!

garoelms said:
Hi all, need some help!!
Recently got a new Nexus S in the UK on O2 network.....running stock and just had the new OTA update.
I cannot 'download' any MMS messages on wither stock messaging or Handcent....the message comes up, says 25kb and has a download button....but it never downloads on either app and just hangs! Tried 3g and wi-fi...both same!!
Any ideas?
Regards
Gareth!
Click to expand...
Click to collapse
That would be carrier specific, just as the US Nexus S issue on Tmobile

Ahh cheers mate! So what is the fix for this? Ring O2 and shout?!

garoelms said:
Ahh cheers mate! So what is the fix for this? Ring O2 and shout?!
Click to expand...
Click to collapse
that may be your best bet at this time may be more difficult because of the amount of people with the NS on O2

@garoelms: please can you let us know the outcome, if there was one. I'm also O2 UK Nexus S, same problem.
Cheers.
(also, anyone also in the same boat, i tried the nexus one suggestion of sending an mms to yourself and it didn't work)

I had this problem previously.
The problem was with the MMS APN settings. The settings posted in the following thread sorted it out:
http://forum.xda-developers.com/showthread.php?t=892065

Cheers fella. for anyone else, you need to change these settings:
http://forum.xda-developers.com/showpost.php?p=10166542&postcount=5
in settings > wireless & networks > mobile networks > access point names

Related

MMS CDMA in the UK.. DEPRESSION IS SETTING IN!!!

hey ppl.. this issue has been buggin my PPC for the last 2 weeks and i still havent got a solution
Basicallly.. ive got a CDMA fone from the USA.. I am on the GSM network VOdafone (uk)... my problem is i cant get MMS setting. ive downloaded a few roms. .most of which cant deal with MMS anyway.. currently running Juicy R10... i can alter the MMS settings. .but it still doesnt let me download/send a MMS...
the settings enc are sent from Vodafone themselves.. so it cant be them... my ROM is using ARCsoft MMS...
what can i do.. bcuz i really need my MS msgs.. is there a Vodafone ROM avaialbe for my CDMA?? I like this ROM, so some intra-ROM help would be preferred!!
Thanks in advance...
c0nv1ct77 said:
hey ppl.. this issue has been buggin my PPC for the last 2 weeks and i still havent got a solution
Click to expand...
Click to collapse
Please keep to one thread. You don't need three threads for the same topic.
CDMA TPS in UK vs MMS:
http://forum.xda-developers.com/showthread.php?t=635505
Simple Question that needs a Simple Answer:
http://forum.xda-developers.com/showthread.php?t=635519
c0nv1ct77 said:
hey ppl.. this issue has been buggin my PPC for the last 2 weeks and i still havent got a solution
Basicallly.. ive got a CDMA fone from the USA.. I am on the GSM network VOdafone (uk)... my problem is i cant get MMS setting. ive downloaded a few roms. .most of which cant deal with MMS anyway.. currently running Juicy R10... i can alter the MMS settings. .but it still doesnt let me download/send a MMS...
the settings enc are sent from Vodafone themselves.. so it cant be them... my ROM is using ARCsoft MMS...
what can i do.. bcuz i really need my MS msgs.. is there a Vodafone ROM avaialbe for my CDMA?? I like this ROM, so some intra-ROM help would be preferred!!
Thanks in advance...
Click to expand...
Click to collapse
1. what are the EXACT steps that you are taking to SEND an MMS?
2. What is the exact message, or error that appears to you when you try and fail?
3. What are the exact stops that you taking to RECEIVE an MMS?
4. What is the exact message, or error that appears to you when you try and fail?
Also, did you use the Vodafone UK carrier Cab? Did you use the Vodafone MMS settings? If not, what happened when you tried?

[Q] Telus HTC Surround - Unlocked, MMS & CID not working!

Hey Guys
Really hoping someone could help me out here as I LOVE this phone and do NOT want to return it.....I unlocked an HTC Surround yesterday and was able to pop in my Rogers SIM and start using the phone. However, off the Bat it would not browse. I had to configure rogers APN (rogers-core-appl1.apn) initially. This allowed me to browse ofcourse. Suddenly I noticed I was unable to send MMS or receive them.
However - eventually MY MMS's will get to the receiption although I will get a failed alert, I on the other hand will NOT get any MMS's from senders. All calls are coming in as UNKNOWN CALLER.
I had Rogers do a network refresh on my SIM yet nothing has helped. I also installed the HTC App which updates the correct Carrier Profile settings, yet NOTHING hass worked
These are my only 2 grips with the phone, MMS and CID. Other small quircks (such as wrong time stamp) I can live with...
If any experts have ANY advice - I thank you in advance.
Regards
MMS will not work on unlocked wp7 devices because it's mms settings are confirgured for the locked carrier. There is no setting in the wp7 atm that will let a user change the mms settings. Hopefully microsoft will fix this issue in the next update.
powersquad said:
MMS will not work on unlocked wp7 devices because it's mms settings are confirgured for the locked carrier. There is no setting in the wp7 atm that will let a user change the mms settings. Hopefully microsoft will fix this issue in the next update.
Click to expand...
Click to collapse
Thanks for the prompt follow up!
Just an FYI - its half working with the HTC App - I can send, but not receive. Why would MS cripple such a needed setting?!
Any idea as to whats blocking my CID?
DarthVR6 said:
Hey Guys
.....
I had Rogers do a network refresh on my SIM yet nothing has helped. I also installed the HTC App which updates the correct Carrier Profile settings, yet NOTHING hass worked
.......
Regards
Click to expand...
Click to collapse
Ensure your have CLIP (calling line identity presentation) provisioned on your account (In the HLR). I would assume this is what was checked when you called, but it might be worth checking 100%
I once had mine drop off for seemingly no cause. This resulted in every call coming in as 'Unknown Caller'
If this has happened to you, swapping phones would show the same issue.
refer: http://en.wikipedia.org/wiki/Caller_ID
(CLIP can go by other names)
I'm interested to know the cause of this, if you can post when its fixed.
hmm caller id should work regardless of which network the phone is being used on. CID is all dependent on the network provider you are using.
as for mms setting, I think it's not crippled, ms just didn't have enough time to implement this feature prob.
powersquad said:
hmm caller id should work regardless of which network the phone is being used on. CID is all dependent on the network provider you are using.
as for mms setting, I think it's not crippled, ms just didn't have enough time to implement this feature prob.
Click to expand...
Click to collapse
Well I just popped the same SIM into my Desire Z which is also unlocked and CID is working..
I can live without MMS but to not have CID work will be an issue.
Do any of you suspect removing it and adding it will help?
This most likely is a silly q but with the Carriers is there a difference with iPhone CID and non iPhone CID?
DarthVR6 said:
Well I just popped the same SIM into my Desire Z which is also unlocked and CID is working..
I can live without MMS but to not have CID work will be an issue.
Do any of you suspect removing it and adding it will help?
This most likely is a silly q but with the Carriers is there a difference with iPhone CID and non iPhone CID?
Click to expand...
Click to collapse
Only 1 setting.
removing and re-adding will have no effect if its working in another handset.
Your phone is getting the 'info', but not displaying it.
Perhaps a hard reset is in order?
-- you can confirm a handset fault by placing in the original SIM and testing CID again
I've done a full restore through settings 3 times, is there another method?
Sent from my HTC Vision using XDA App
DarthVR6 said:
I've done a full restore through settings 3 times, is there another method?
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
toss the original sim back in it.
If it works its possibly due to the provider (i dont see how tho), or you were correct and its in some way linked (again, i dont know how this would be the case)
If it doesnt work, then something is wrong with the handset.
Im not sure if the hard reset from the menu is the same as resetting via holding down the volume keys (or whatever you do, method is in the FAQ thread stuck to the top of the forums)
Is the menu just wiping your personal data? or refreshing the OS Install?
How did you unlock it?
I'm in Canada as well...I wouldn't mind paying full ticket on a samsung focus and bringing it to Bell(wife can get a good plan with work), or a Dell Venue Pro or HD7 and go with Wind....
mei_liberi_fatali said:
toss the original sim back in it.
If it works its possibly due to the provider (i dont see how tho), or you were correct and its in some way linked (again, i dont know how this would be the case)
If it doesnt work, then something is wrong with the handset.
Im not sure if the hard reset from the menu is the same as resetting via holding down the volume keys (or whatever you do, method is in the FAQ thread stuck to the top of the forums)
Is the menu just wiping your personal data? or refreshing the OS Install?
Click to expand...
Click to collapse
I have a colleague at work who also purchased the same phone and has not been able to get call display to work after unlocking it either. He is having the exact same issues - I do not suspect its a defective handset.
Over on the MSN forums - apparently it's caused by ADC which is disabled by default by Telus and it's locking to Telus's config, even if forced. Unfortunately, I need to get into the admin app but the method they provided is not for the HTC Surround
How did you unlock it?
I'm in Canada as well...I wouldn't mind paying full ticket on a samsung focus and bringing it to Bell(wife can get a good plan with work), or a Dell Venue Pro or HD7 and go with Wind....
Click to expand...
Click to collapse
Lip - Im not sure if we're allowed to link to external sites here so I'll just recommend u to google unlock htc surround - and u should be able to find the methodd. Or PM me...
DarthVR6 said:
I have a colleague at work who also purchased the same phone and has not been able to get call display to work after unlocking it either. He is having the exact same issues - I do not suspect its a defective handset.
Over on the MSN forums - apparently it's caused by ADC which is disabled by default by Telus and it's locking to Telus's config, even if forced. Unfortunately, I need to get into the admin app but the method they provided is not for the HTC Surround
Lip - Im not sure if we're allowed to link to external sites here so I'll just recommend u to google unlock htc surround - and u should be able to find the methodd. Or PM me...
Click to expand...
Click to collapse
Did you pay to unlock it?
Check out a fix here: http://social.answers.microsoft.com...7/thread/7834506f-c60d-4eb6-b04a-9829131922ee
MFG is a hidden admin app on the phone. Here are the steps -- !!! use at your own risk !!!:
Go to the phone app
Dial ##634# and click Send
When prompted for a password type 277634#*#
You should now be at "Factory Menu"
Choose "Engineer Menu"
Choose "Other Setting"
Verify that "Set ADC" is set to Enable
From the "Other Setting" page, choose "Set network profile"
You should now be on the "Set network profile" page and in the bottom half of the window you should see a list of *.xml files. These appear to be the network configuration files.
Look at the filenames for the config files and take your best guess at which one to choose for your provider. I'm on AT&T and I fixed the MMS problem by choosing "_PROV_ATT_US_310_410.xml"
After you choose that *.xml profile, your MMS should be working.
DarthVR6 said:
Hey Guys
Really hoping someone could help me out here as I LOVE this phone and do NOT want to return it.....I unlocked an HTC Surround yesterday and was able to pop in my Rogers SIM and start using the phone. However, off the Bat it would not browse. I had to configure rogers APN (rogers-core-appl1.apn) initially. This allowed me to browse ofcourse. Suddenly I noticed I was unable to send MMS or receive them.
However - eventually MY MMS's will get to the receiption although I will get a failed alert, I on the other hand will NOT get any MMS's from senders. All calls are coming in as UNKNOWN CALLER.
I had Rogers do a network refresh on my SIM yet nothing has helped. I also installed the HTC App which updates the correct Carrier Profile settings, yet NOTHING hass worked
These are my only 2 grips with the phone, MMS and CID. Other small quircks (such as wrong time stamp) I can live with...
If any experts have ANY advice - I thank you in advance.
Regards
Click to expand...
Click to collapse
Can you return the phone to telus after unlocking it?
i.mac said:
Can you return the phone to telus after unlocking it?
Click to expand...
Click to collapse
you should be able to. i don't see why they would have an issue with this. most OEMs just reflash and refurb it.
Same CID issue here on Fido in canada.
Phone was sucessfully unlocked, data is working fine after APN configuration (don't care for or use MMS anymore)
But CID not working, is a biggie! Phone is going back as fast as it was purchased!
Sounds like it's a network issue. Rogers/Fido have problems but Bell (according to another post on XDA) did not. Bell and Telus have the same network.
nakadm said:
Same CID issue here on Fido in canada.
Phone was sucessfully unlocked, data is working fine after APN configuration (don't care for or use MMS anymore)
But CID not working, is a biggie! Phone is going back as fast as it was purchased!
Click to expand...
Click to collapse
let me know if Telus gave you any issues in returning the phone unlocked.
I will test bell and TELUS SIM cards if I can before returning the phone.
I will report back shortly.
i.mac said:
let me know if Telus gave you any issues in returning the phone unlocked.
Click to expand...
Click to collapse
I was able to return it without ANY issues.
Also - the MFG hack is not applicable to the HTC's apparently, it's only good for the LG's. I tried this already before returning it.

[SOLVED] MMS + ICS 4.0.3 stock.

I have problem with sending mms messages. It freeze in process and don't change... I am unable to abort it too. Any assistance?
Thx,
Tom.
Sent from my Nexus S using XDA App
[SOLUTION] I had to update my mobile settings in Nexus S. Now working all right.
MMS not working
Hi!
I manualy updated my Nexus S to ICS 4.0.3 and now MMS is not working.
Any solution?
Thank you!
Any solution to go back to 2.3.6?
Kalimdor said:
[SOLUTION] I had to update my mobile settings in Nexus S. Now working all right.
Click to expand...
Click to collapse
What do you mean by 'update my mobile settings'? What exactly did you do?
I cannot send MMS either and I have tried everything I can think of. APN's have been deleted and re-entered etc. Nothing works
I also have the same issue as you guys. From what I've read, the issue has to do with ICS's MSS not functioning properly on 3G, but working on Wifi. I'm not quite sure if the issue is related to the T-Mobile OTA version I installed and my current carrier in Canada, or if it's an issue plagued by all devices running the T-Mobile OTA.
I noticed that under APN settings there is a new option called 'Carrier' - Does this need to be configured for something special (LTE or eHRPD) for MMS on a european 3G GSM phone?
Still no luck getting MMS to work :-(
Working on some carriers
Hi!
I discovered that this problem is not afecting on all carriers.
On voodafone Slovenia (EU) is not workin, on other providers MMS are working ok.
...so we have to wait for fix.
solved?
Hey, can you give some more detail on how you solved this for the rest of us?
I'm on a 3G i9020t, I called my service provider (wind mobile) and they told me to "google" how to downgrade back to gingerbread. lol what dicks.
I called samsung device support for the nexus s and they were utterly useless...especially live chat so don't waste your time. They told me to try factory resetting my phone and now all my save data in angry birds is gone. Neoooooo. Oh, and it did nothing.
I hope they patch this soon...i like my MMS and I can't play .avi files now. EFF google! YOUR NEW OPERATING SYSTEM SUCKS! - except the keyboard is much better.
[UPDATE] I tried it while connected to WIFI and it works fine. I can send & receive now. Just wish I could do that on 3G
Vote for a fix here: http://code.google.com/p/android/issues/detail?id=23233&colspec=ID
But it would still be great to know what Kalimdor did to make it work...
majstor said:
Hi!
I discovered that this problem is not afecting on all carriers.
On voodafone Slovenia (EU) is not workin, on other providers MMS are working ok.
...so we have to wait for fix.
Click to expand...
Click to collapse
No on Simobil Slovenia MMS is not working!
It seems that ICS can use 1 APN for both Internet and MMS. So you can try to combine both into 1, if you currently use 2. For APN type write default,supl,mms and combine proxy address etc. into one.
But if your phone company uses two different apn points (mine uses internet and mms) it will probably not work... Anyone able to help, what can we do?
boone-moment said:
Hey, can you give some more detail on how you solved this for the rest of us?
I'm on a 3G i9020t, I called my service provider (wind mobile) and they told me to "google" how to downgrade back to gingerbread. lol what dicks.
I called samsung device support for the nexus s and they were utterly useless...especially live chat so don't waste your time. They told me to try factory resetting my phone and now all my save data in angry birds is gone. Neoooooo. Oh, and it did nothing.
I hope they patch this soon...i like my MMS and I can't play .avi files now. EFF google! YOUR NEW OPERATING SYSTEM SUCKS! - except the keyboard is much better.
[UPDATE] I tried it while connected to WIFI and it works fine. I can send & receive now. Just wish I could do that on 3G
Click to expand...
Click to collapse
same for me. MMS works only when I connected to WIFI
Same problem here....internet works but no MMS download/upload
I had this problem on 4.0.3 but it was fixed in 4.0.4.
Ive had the same problem pop up on certain custom ROMs and wasted a lot of time screwing around with APNs, kernels, etc unsuccessfully but finally solved it today by installing goSMSpro -stock and handcent sms didn't work.
Try this first, then try 4.0.4 upgrade or better yet a custom ROM like CM9 where everything works.
Sent from my Nexus S using xda premium

Can't send SMS but can receive them.

I recently installed SuperMAN ROM on my SM-G930F and I can still make calls, receive them, and also receive texts but I can'tsend them. I have tried alt. Messaging apps but none work, I don'twant to enable Premium SMS because my phone bill was $400 more than normal. Please help. Thanks in advance.
Spooky11 said:
I recently installed SuperMAN ROM on my SM-G930F and I can still make calls, receive them, and also receive texts but I can'tsend them. I have tried alt. Messaging apps but none work, I don'twant to enable Premium SMS because my phone bill was $400 more than normal. Please help. Thanks in advance.
Click to expand...
Click to collapse
Hi
Did you upgrade the bootloader and modem as they recommend?
Also check your APN and see if they are correct , check with your carrier they will provide the information , in most cases if you delete them and re start the phone the carrier will send the information automatically
MAX 404 said:
Hi
Did you upgrade the bootloader and modem as they recommend?
Also check your APN and see if they are correct , check with your carrier they will provide the information , in most cases if you delete them and re start the phone the carrier will send the information automatically
Click to expand...
Click to collapse
Yes I did update, my apn is correct I believe, but if I were to do that does it mwan I would have to contact them or would they automatically detect it?
Spooky11 said:
Yes I did update, my apn is correct I believe, but if I were to do that does it mwan I would have to contact them or would they automatically detect it?
Click to expand...
Click to collapse
Hi
not sure what you mean , normally your carrier will send that information automatically , if you place a new sim the sim´s carrier will send that information.
Go settings / mobile networks / Access Points Names there you you can see what you have ask your carrier for the correct information and review them or just reset them and reboot , here is resend automatically and configure by itself
What network mode you have selected?
MAX 404 said:
Hi
not sure what you mean , normally your carrier will send that information automatically , if you place a new sim the sim´s carrier will send that information.
Go settings / mobile networks / Access Points Names there you you can see what you have ask your carrier for the correct information and review them or just reset them and reboot , here is resend automatically and configure by itself
What network mode you have selected?
Click to expand...
Click to collapse
On a plan and only have 1 sim, I have LTE/4G only selected. I use Telstra internet as it was set by default. (Telstra.wap)
Spooky11 said:
On a plan and only have 1 sim, I have LTE/4G only selected. I use Telstra internet as it was set by default. (Telstra.wap)
Click to expand...
Click to collapse
If i am not mistaken the SMS service uses the GSM (2G) band , try and enable that band to see if it works
MAX 404 said:
If i am not mistaken the SMS service uses the GSM (2G) band , try and enable that band to see if it works
Click to expand...
Click to collapse
Ok thankz
With stock firmware, I can receive SMS sent via email. I have tried a few S7 flat custom ROMS and all prevent me from receiving SMS sent by email.
This seems to be the case also when I was still using S6. So what is it with custom ROMS that prevents receiving SMS via email?
Thanks
m3tatr0n84 said:
With stock firmware, I can receive SMS sent via email. I have tried a few S7 flat custom ROMS and all prevent me from receiving SMS sent by email.
This seems to be the case also when I was still using S6. So what is it with custom ROMS that prevents receiving SMS via email?
Thanks
Click to expand...
Click to collapse
did you ever figure out what the issue was not receiving texts?
juicer52 said:
did you ever figure out what the issue was not receiving texts?
Click to expand...
Click to collapse
I never did. I just eventually found a custom ROM that did not have that issue. Forgot which one.
I am now on S8 snap dragon. If you still using S7 exynos, you might want to try Black Diamond by @Kill-Switch.
m3tatr0n84 said:
I never did. I just eventually found a custom ROM that did not have that issue. Forgot which one.
I am now on S8 snap dragon. If you still using S7 exynos, you might want to try Black Diamond by @Kill-Switch.
Click to expand...
Click to collapse
id be willing to wager that it was the APN. Many custom ROMs build in the APNs to make their ROM foolproof. Dollars to doughnuts its the APN
Is there a way to override the rom's apn? Tello (Sprint MVNO) automatically configures the network settings and doesn't allow to adjust and when I used a RedPocket GSMA (ATT MVNO) sim card, I was able to insert their apn info but still was not able to receive sms text messages.
As a workaround, I am using my Google Voice number forwarded to the phone and all texts are received as long as I have wifi or data connection. Not perfect but it's better than nothing.
BTW, I am working on an LG X Charge SP320 but posted here because of a google search and relevance to the issue in general.
Thanks for the insights and any suggestions.

MMS breaks data

When I send an MMS message my signal indicator shows data connected and with good signal but Chrome says my device is offline. Has anyone else encountered this issue and know how to fix it?
Edit #1: Why is MMS in it's own seperate APN in the settings I added the MMS into the APN for data and it may be fixed. Why would the default be wrong?
Edit #2: Added screenshots of APN & I T-Mobile is my carrier.
Edit #3: Forgot to mention I'm in the U.S. with a MHA-L29C636, still not fixed
[url]https://drive.google.com/open?id=0BwJk1tarEgzZdXdzLS1zTUVYM1E[/URL]
[url]https://drive.google.com/open?id=0BwJk1tarEgzZMEtESjlmaWtCVXc[/URL]
[url]https://drive.google.com/open?id=0BwJk1tarEgzZWmFBd202T2JhVzA[/URL]
Nobody has anything to say?
Not sure if this is relevant to your issue. My experience here on Vodafone in Australia is that when I receive an MMS, I have to turn off my WiFi and turn on mobile data, and then the MMS content will load. I assume it would be the same if I tried to send an MMS.
MeeMk said:
Not sure if this is relevant to your issue. My experience here on Vodafone in Australia is that when I receive an MMS, I have to turn off my WiFi and turn on mobile data, and then the MMS content will load. I assume it would be the same if I tried to send an MMS.
Click to expand...
Click to collapse
I have the same exact issue as these people who also have T-Mobile. Not quite the same as yours mine doesn't work even when connected to WiFi.
Hi to all. I am on Tmobile USA. On L29C636 rebranded from Chinese. Had the same exact issue with Mms after resting the device. So it happens after a reset. I solved the issue by deleting the APN and Mms settings and entered a complete new one based on Tmobile settings. Honestly it's the same but for some reason that's how it worked for me. By the way I had issues with native SMS mms app on the phone from day one. So I am using Textra and that was another work around for the Mms. Good luck
invensmaster said:
Hi to all. I am on Tmobile USA. On L29C636 rebranded from Chinese. Had the same exact issue with Mms after resting the device. So it happens after a reset. I solved the issue by deleting the APN and Mms settings and entered a complete new one based on Tmobile settings. Honestly it's the same but for some reason that's how it worked for me. By the way I had issues with native SMS mms app on the phone from day one. So I am using Textra and that was another work around for the Mms. Good luck
Click to expand...
Click to collapse
This gives me hope can you please screenshot your APN settings so I can test this solution?
Honestly I had this phone for almost 3 months and all the issues i had I was able to solve form the form here. So don't loose hope. Here is the shot u requested. In general it's the same

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