Related
I took the liberty of calling directly to Samsung this afternoon and spoke with a gentleman in their tech dept. They know all about the GPS issues and regret them deeply. They are in the process of releasing OTA fixes (he let this slip) beginning this coming Monday or earlier. It will come directly to the phone (OTA) with the option of installing now or later. He said within three weeks this will be fixed worldwide. It will not be a long running problem as they want everyone to get what they paid for (his words). He made me well aware that they have the difficulty recognized and under control. I hung up well assured.
Glad to hear this, but I'll believe it when I see it.
thanks, but until I see it, I dont believe reps unless it comes in a press release
Very happy to hear this. I emailed samsung support earlier over the weekend, if I get an answer I'll be sure to post it here.
Sent from my SAMSUNG-SGH-I897 using XDA App
marshall7712 said:
I took the liberty of calling directly to Samsung this afternoon and spoke with a gentleman in their tech dept. They know all about the GPS issues and regret them deeply. They are in the process of releasing OTA fixes (he let this slip) beginning this coming Monday or earlier. It will come directly to the phone (OTA) with the option of installing now or later. He said within three weeks this will be fixed worldwide. It will not be a long running problem as they want everyone to get what they paid for (his words). He made me well aware that they have the difficulty recognized and under control. I hung up well assured.
Click to expand...
Click to collapse
No way... an AT&T tech manager told me they have received no fix from Samsung yet. They would have to test the fix them selves before it was allowed as an OTA update. No way it will be here by Monday...
just wondering does rooting your phone stop OTA fixes, or will I still receive the message?
marshall7712 said:
I took the liberty of calling directly to Samsung this afternoon and spoke with a gentleman in their tech dept. They know all about the GPS issues and regret them deeply. They are in the process of releasing OTA fixes (he let this slip) beginning this coming Monday or earlier. It will come directly to the phone (OTA) with the option of installing now or later. He said within three weeks this will be fixed worldwide. It will not be a long running problem as they want everyone to get what they paid for (his words). He made me well aware that they have the difficulty recognized and under control. I hung up well assured.
Click to expand...
Click to collapse
Here is the email response I received yesterday from Samsung after writing them about the GPS issue -- certainly no indication that they are on top of the problem:
Thank you for your inquiry. We understand your distress concerning the GPS feature of your Samsung Captivate (SGH-I897). We recommend obtaining the initial lock while outdoors in clear view of the sky.
You can also try this steps:
You must select Settings > Location and security > Use wireless networks or Use GPS satellites.
We will forward your report of this behavior along to the appropriate parties for additional review and consideration. Please bear in mind that network features, to include the GPS functionality, are best supported by your service provider. We recommend contacting an at&t Customer Service Representative to confirm that there are no service issues that may be affecting your handset.
Phone: 1-888-333-6651
We appreciate your patience and understanding.
Should you also desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
SoCADesertRat said:
Here is the email response I received yesterday from Samsung after writing them about the GPS issue -- certainly no indication that they are on top of the problem:
Thank you for your inquiry. We understand your distress concerning the GPS feature of your Samsung Captivate (SGH-I897). We recommend obtaining the initial lock while outdoors in clear view of the sky.
You can also try this steps:
You must select Settings > Location and security > Use wireless networks or Use GPS satellites.
We will forward your report of this behavior along to the appropriate parties for additional review and consideration. Please bear in mind that network features, to include the GPS functionality, are best supported by your service provider. We recommend contacting an at&t Customer Service Representative to confirm that there are no service issues that may be affecting your handset.
Phone: 1-888-333-6651
We appreciate your patience and understanding.
Should you also desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
Click to expand...
Click to collapse
I've gotten the same response.
Need to make up their minds.
GPS is a "network issue"?
Did the email really say that GPS was a network issue to be handled by our service provider? It's not a phone hardware issue? Well crap, I guess I'll have to call my GPS service provider.
Now where did I leave that main number for the US Air Force?
Me: "Hello Air Force, please fix my phone. Apparently there's a problem with your multi-billion dollar GPS constellation that's causing my consumer electronics device to malfunction."
AF: "Who is this?"
Me: "I have a Samsung Galaxy S phone and I demand you make it work!"
AF: "<inaudible> never should have turned off selective availability."
<click>
Another bogus "I talked to Samsung and the fix is on the way post"
From my Samsung Captivate
I received the exact canned GPS e-mail that the others received in this thread.
I wrote them back this:
Wow, thanks for taking almost a week to provide an entirely useless reply. And thanks for not actually reading what I wrote, because you told me to use 'use wireless networks' and in my original question I actually said I've used both options. Good job Samsung. That gives me a ton of confidence.
And I, nearly immediately, received this response:
Dear Brandon,
Thank you for your inquiry. We understand your distress concerning the behavior being experienced with your Captivate. Since you've already tried troubleshooting the device but still did not work, we recommend you to call us about this issue so that our technical support agents can attend to your concern. We are committed to your satisfaction and would like to assist you in finding a resolution to this issue.
Please contact us anytime, as we would be happy to provide additional information. You can also contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
We thank you for your understanding and appreciate your interest in Samsung
products.
Sincerely,
Technical Support
Useless!
Everyone should call whenever they can get a couple minutes and complain about the lack of communication regarding this and when to expect the 2.2 update and the GPS issue.
My GF received an OTA update today on her Captivate and her GPS locks fast and holds the lock now. It was worse than mine by a long shot before. I haven't seen anything on mine as I was using my N1 all day today. Just lit it up now so I'll wait to see if I get one as well.
you got an ota update? sweet so its out then?
systoxity said:
you got an ota update? sweet so its out then?
Click to expand...
Click to collapse
doubt it. i just checked for a software update and received none.
Anyone else getting an OTA update?
I literally just walked in the door from returning it after getting an absolutely disgraceful chat session with their tech support asking me if I tried things like turning the phone on and off.
I really liked the phone, but I didn't want to get stuck without workable GPS, especially since their acknowledgement of the problem is the semi-acknowledgement of, "that under certain conditions, the GPS on our U.S. Galaxy S devices may not be meeting performance expectations," as seen in places like on the Others tab of the SamsungGalaxyS Facebook page.
If OTA updates are rolling out, I'll go re-buy it. I figured they would just roll it into the Froyo update rather than take resources away from that effort for a one-off patch.
For those wondering, the AT&T rep I spoke to was aware of the GPS issue but tried to downplay it saying it doesn't matter to most people and tried to charge me the restocking fee, saying they charge it every time unless a phone is DOA but she'd be happy to exchange the unit for me. I calmly explained that GPS is a key feature for me (I travel a lot for work), and that feature is DOA and known to be so. Rather than cycle me through exchanges that would use up store stock of good phones that other customers may be perfectly happy with, it would be better for both of us just to not charge me the re-stocking fee and call it done. She got the manager's approval, and that was that, so kudos to them for being reasonable.
I do still like the phone though. If there's more confirmed reports of a fix and folks saying it works, I'll be back there the next morning to get it back.
jdsemler said:
Anyone else getting an OTA update?
I literally just walked in the door from returning it after getting an absolutely disgraceful chat session with their tech support asking me if I tried things like turning the phone on and off.
I really liked the phone, but I didn't want to get stuck without workable GPS, especially since their acknowledgement of the problem is the semi-acknowledgement of, "that under certain conditions, the GPS on our U.S. Galaxy S devices may not be meeting performance expectations," as seen in places like on the Others tab of the SamsungGalaxyS Facebook page.
If OTA updates are rolling out, I'll go re-buy it. I figured they would just roll it into the Froyo update rather than take resources away from that effort for a one-off patch.
For those wondering, the AT&T rep I spoke to was aware of the GPS issue but tried to downplay it saying it doesn't matter to most people and tried to charge me the restocking fee, saying they charge it every time unless a phone is DOA but she'd be happy to exchange the unit for me. I calmly explained that GPS is a key feature for me (I travel a lot for work), and that feature is DOA and known to be so. Rather than cycle me through exchanges that would use up store stock of good phones that other customers may be perfectly happy with, it would be better for both of us just to not charge me the re-stocking fee and call it done. She got the manager's approval, and that was that, so kudos to them for being reasonable.
I do still like the phone though. If there's more confirmed reports of a fix and folks saying it works, I'll be back there the next morning to get it back.
Click to expand...
Click to collapse
I havent received an update yet. But I'm rooted, so I dont know if that would stop me from receiving the update or not.
Samsung did post on their twitter account the other day that they are aware and are currently working on a GPS fix. So, however long that takes remains to be seen. They have zero credibility when it comes to putting out software fixes and updates. I'm going to stick it out for the full 30 days and if nothing then return it for an iphone4. Between the GPS being absolutely useless to the 12 hour battery life, I'll have to say that this phone is less than spectacular.
May have been a false alarm unfortunately. I think it might have ben a gps test app update. Hers locks almost as fast as my nexus one now though so I'm confused. Sorry if it turns out to be bogus everyone.
Sent from my SAMSUNG-SGH-I897 using XDA App
This is the real question. Anyone running the I9000 having this same issue? Then it is not really software but hardware.
Sent from my SAMSUNG-SGH-I897 using XDA App
madjsp said:
This is the real question. Anyone running the I9000 having this same issue? Then it is not really software but hardware.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
That's what I want to know. I don't know how this can be a software problem, when multiple apps can't use it correctly
Guys it may have been bogus and just a gps app update. If that's the case then I apologize. Its locking about as fast as my nexus one all of a sudden so I thought it was legit. If that's the case I don't want to get anyones hopes up cause ill feel like a tool.
Might be a double post as the app crashed on me.
Sent from my SAMSUNG-SGH-I897 using XDA App
Go here and read this article
Verified here
It seems to work for me...
Confirmed, received a text today.
Yep does work just got my text back....said can take four weeks to process...but nice find
Sent from my SGH-I897 using XDA App
AT&T thanks
What a company ah! Never had an iphone. Just got a text back from AT&T, thanks for saying Yes!
Rather have Froyo
Haha, I saw this on BGR earlier, it worked great for me, even on an old RAZR that doesn't even have a data plan.
http://floydnoel.info/?p=73
tzabka said:
What a company ah! Never had an iphone. Just got a text back from AT&T, thanks for saying Yes!
Rather have Froyo
Click to expand...
Click to collapse
It is AT&T. I'll take what I can get.
Sent from my Oops it just shutdown again.
Worth a shot but getting a text bounce back doesn't really mean much. Either they will extend it to all customers who send the "yes" text or they will filter out anyone not on a iPhone plan before they batch apply the non-recurring credit to their billing system.
Go figure, a 1000 minute freebie and no update to Froyo.
ianwood said:
Worth a shot but getting a text bounce back doesn't really mean much. Either they will extend it to all customers who send the "yes" text or they will filter out anyone not on a iPhone plan before they batch apply the non-recurring credit to their billing system.
Click to expand...
Click to collapse
Engadget is reporting it as all customers. Hopefully they are correct.
Awesome, thanks for the information, worked like a charm.
Sent from my SAMSUNG-SGH-I897 using XDA App
We've also updated our unlimited text packages, if you have it or want it...update it or request for it and you get UNLIMITED MOBILE TO ANY MOBILE CALLING...not just at&t but all the mobile carriers included...if you didn't know. I'm just letting yall know cause its new and its gonna give us a little edge above the others.
...jeepers creepers mofo.s...
Hey everyone,
I am one of the device specialists for Cellular South. I don't do any kind of development work, but I will be happy to contribute in any way I can. If anybody has any Cellular South specific questions I'll be glad offer any answers I can. Also, any inside info I get on release dates or anything that may be of interest I'll share that as well.
We are in desperate need of a factory odin flash for the showcase.
___________________________________
Just when you think you have it idiot proof, they come out with a better idiot.
GStone said:
Hey everyone,
I am one of the device specialists for Cellular South. I don't do any kind of development work, but I will be happy to contribute in any way I can. If anybody has any Cellular South specific questions I'll be glad offer any answers I can. Also, any inside info I get on release dates or anything that may be of interest I'll share that as well.
Click to expand...
Click to collapse
so are you here as an Official Rep for Cellular South?
Welcome to XDA, and ditto to what he said above...
You can see my thread where I'm trying to make one (or as close as one as possible) but it would really BE GREAT to have one like every other Carrier has
I will send an email up to see what I can get. Nobody will be in until Monday so I'll keep you posted. I am not here to represent cellular south in anyway and I doubt they would recommend any modifications at all to the showcase. I am just letting you guys know my position and may have access to things that could help advancement and would like to contribute if possible.
Sent from my SCH-I500 using XDA App
GStone said:
I will send an email up to see what I can get. Nobody will be in until Monday so I'll keep you posted. I am not here to represent cellular south in anyway and I doubt they would recommend any modifications at all to the showcase. I am just letting you guys know my position and may have access to things that could help advancement and would like to contribute if possible.
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
sounds good... Well, they may not be willing to just give up the files.. I think the others were leaked...
If you can find out that a factory flash exist or someone that will admit that cell south actually has it, it will be a GREAT starting point
Excellent. I know the guy that would have the answer. But, like you said, it may not be something they have or are willing to share so I'll do some digging and see what I can find.
Sent from my SCH-I500 using XDA App
GStone said:
Hey everyone,
I am one of the device specialists for Cellular South. I don't do any kind of development work, but I will be happy to contribute in any way I can. If anybody has any Cellular South specific questions I'll be glad offer any answers I can. Also, any inside info I get on release dates or anything that may be of interest I'll share that as well.
Click to expand...
Click to collapse
Super Awesome.
I live in Clinton, Ms and a SUPER android fan. I am sure I will have many questions.
1st off. What is the official release date of the 2.2 android for the showcase? and can you get it to me early?
2nd. do you have the ability to activate unlocked CDMA phones , not purchased @ cell south. (thunderbolt looks tasty!!)
phocus said:
Super Awesome.
I live in Clinton, Ms and a SUPER android fan. I am sure I will have many questions.
1st off. What is the official release date of the 2.2 android for the showcase? and can you get it to me early?
2nd. do you have the ability to activate unlocked CDMA phones , not purchased @ cell south. (thunderbolt looks tasty!!)
Click to expand...
Click to collapse
They have not released a date for the 2.2 nor have they shared any other information with employees. From what I understand most of the wait comes from Samsung's end. Unfortunately since we are so small compared to others we tend to be the last carrier the suppliers worry about. We had the same issues with the HTC Hero. Also, with the Hero they went through several versions of 2.1 before they got to one that worked even semi stable and it was released and then a better 2.1 was released a couple months later so if they have a version that they are even testing yet then it honestly probably sucks. 2nd, I do not have the ability to activate unlocked CDMA phones. Cellular South's system uses a method to activate phones that also searches their full inventory. So... If the ESN or MEID hasn't been in Cellular South's inventory at some point in time, the system will reject it and you can't program it. Does it suck? Yes. However, they are supposed to be putting in a new POS system in the next few months. I doubt the conditions change but if for any reason they do I'll let everyone know.
Galaxy S 2 By chance?
phocus said:
Galaxy S 2 By chance?
Click to expand...
Click to collapse
This was copied straight from Cell South's upcoming phones in testing. The only one that is even on the list is the Samsung Gem which is already available.
PHONES IN TESTING
Listed phones must pass testing before shipping to Store locations, dates are subject to change. (Do not promise
dates to customers)
Model MFG Est.
• I100/GEM SAM FEB 2011
phocus said:
Super Awesome.
I live in Clinton, Ms and a SUPER android fan. I am sure I will have many questions.
1st off. What is the official release date of the 2.2 android for the showcase? and can you get it to me early?
2nd. do you have the ability to activate unlocked CDMA phones , not purchased @ cell south. (thunderbolt looks tasty!!)
Click to expand...
Click to collapse
I contacted the guy who does our software releases about a 2.2 release date and this was his response:
"Looking like the end of March but we cannot commit to that date yet."
So there you go. And to be honest I wouldn't expect that at the end of March. They always push the date back several times.
GStone said:
I contacted the guy who does our software releases about a 2.2 release date and this was his response:
"Looking like the end of March but we cannot commit to that date yet."
So there you go. And to be honest I wouldn't expect that at the end of March. They always push the date back several times.
Click to expand...
Click to collapse
Sounds like us at USCC. I've seen two release dates get pushed already. If I didn't already have it, I'd be sad.
Sent from my SCH-I500 using XDA App
GStone said:
I contacted the guy who does our software releases about a 2.2 release date and this was his response:
"Looking like the end of March but we cannot commit to that date yet."
So there you go. And to be honest I wouldn't expect that at the end of March. They always push the date back several times.
Click to expand...
Click to collapse
Does he need some help?
GStone
You guys getting beat up pretty bad today for this data outage. I call mid morning they had a est. time of 2 hours for it to be back up. It is 3 p.m. still no data; just got off the phone with technical support, they are not giving eta.. This stinks
ocs111 said:
GStone
You guys getting beat up pretty bad today for this data outage. I call mid morning they had a est. time of 2 hours for it to be back up. It is 3 p.m. still no data; just got off the phone with technical support, they are not giving eta.. This stinks
Click to expand...
Click to collapse
Yea, it's been crazy for sure. This is the last update I got on the situation:
"The re-initiation of data sessions is taking longer than anticipated. Technical is working to get this to speed up."
ocs111 said:
GStone
You guys getting beat up pretty bad today for this data outage. I call mid morning they had a est. time of 2 hours for it to be back up. It is 3 p.m. still no data; just got off the phone with technical support, they are not giving eta.. This stinks
Click to expand...
Click to collapse
Just received this update:
"Technical is continuing to work to resolve the data connectivity issue. More customers are now connecting but it continues to take longer than anticipated."
New update:
"Significant progress is being made. We are not at 100% but should be shortly if this continues. I’ll update everyone when we feel like we’re totally back."
Definately not 100%.. mine isn't working. I've been running on wifi since it's down..
Sent from my SCH-I500 using XDA App
02busa said:
Definately not 100%.. mine isn't working. I've been running on wifi since it's down..
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
Definitely not. Mine is still down too. But we are seeing some people come back up.
mine just came back up
So, as any of us DWP owners know, the LG update tool doesn't seem to work.
Once T-Mobile officially announced 2.3.3 for the G2x though, I decided to check out there page for it. In the page they link to a LG page which then tells you how to manually update your phone to the official update. So I tried opening the update tool and yet again, I cannot update my device.
I had decided to talk to LG about this, they said it would be best for me to wait for the OTA or talk to T-Mobile, the reasoning is that since the tool seems to have issues with the DWP's, it would make more sense to get it from the carrier. In other words, they want to avoid liability if anything went wrong. No problem, though I wish I would've kept a transcript of that conversation too.
So I contacted T-Mobile's online chat next. Here is that conversation:
You have been connected to _Kimberly H.
ME: I'm having trouble updating my G2x to gingerbread, saw T-Mobile's tweet and followed the link to LG's site to update manually. HOwever, it says my model is a LGP999DW-P and the update is only for the LGP999DW. Is this going to be a problem for me to receive the over the air update as well? I've already tried running *#*#checkin#*#* and checking through the system for an update and haven't found anything.
_Kimberly H: Hi David , welcome to T-Mobile live Chat. I’m _Kimberly and I will be happy to assist you. Please give me a moment to review your question.
ME: No problem
_Kimberly H: I definetely know how important it is to get this issue resolved.Please allow me 2-3 minutes to pull up your account.I definetely will look into getting this fixed for you.
_Kimberly H: Can you give me that link?
ME: To LG's site?
ME: Here's T-Mobile's posting about the update
ME: http://support.t-mobile.com/thread/2462?tstart=0
_Kimberly H: Thanks.
ME: which leads here about the update
ME: http://wwwstg.lg.com/us/mobile-phones/G2X-Driver/index.jsp
_Kimberly H: One moment please.
_Kimberly H: The releases are staggered they are going to be an over the air update that will come to your phone.
_Kimberly H: They began sending them July 25th.
ME: Yes, I saw that in the posting, but that doesn't seem to answer if the update will be compatible with my model. It's the same update that T-Mobile linked to to get manually through LG, and my phone doesn't seem to be compatible, that's my worry
ME: I had talked to LG's support earlier, seeing as how they're the manufacturer and develop the updates. They in turn told me to talk to you guys.
_Kimberly H: Yes our enginers work with Lg to get the software updates taken care of.
_Kimberly H: engineers..sorry typo e sticks...
_Kimberly H: That is all the information that we have at the moment.
Click to expand...
Click to collapse
Kind of funny how she had to check T-Mobile's own post and then copy verbatim what it said regarding the OTA without offering any real help.
davehasninjas said:
So, as any of us DWP owners know, the LG update tool doesn't seem to work.
Once T-Mobile officially announced 2.3.3 for the G2x though, I decided to check out there page for it. In the page they link to a LG page which then tells you how to manually update your phone to the official update. So I tried opening the update tool and yet again, I cannot update my device.
I had decided to talk to LG about this, they said it would be best for me to wait for the OTA or talk to T-Mobile, the reasoning is that since the tool seems to have issues with the DWP's, it would make more sense to get it from the carrier. In other words, they want to avoid liability if anything went wrong. No problem, though I wish I would've kept a transcript of that conversation too.
So I contacted T-Mobile's online chat next. Here is that conversation:
Kind of funny how she had to check T-Mobile's own post and then copy verbatim what it said regarding the OTA without offering any real help.
Click to expand...
Click to collapse
very useful, thanks bro!
No problem, just trying to help, and from the looks of it, neither LG or T-Mobile can confirm that the DWP will be receiving the update.
Hey man, I'm pretty sure DWPs will get the OTA update, its just lgs update tool sucks. I spoke with a rep from lg and they said they're engineers on working on fixing the tool. So were gonna get the update.
I just got off the phone with a rep. He said he thinks the dwp will also get the update, saying 't mobile wouldn't do that to their customers' but he also sounded pretty clueless.
Sent from my LG-P999 using XDA Premium App
Yea, I'm sure we'll get it eventually, it's just a matter of when, and that's the part that sucks.
This worked like a charm!
http://forum.xda-developers.com/showthread.php?t=1183168
Yep mmorabe, that worked for me also. Now I just need root.
mmorabe said:
This worked like a charm!
http://forum.xda-developers.com/showthread.php?t=1183168
Click to expand...
Click to collapse
Haha, yea, I just finished using it myself, wanted to guinea pig it though before I recommended it to anyone else.
dkb218 said:
Yep mmorabe, that worked for me also. Now I just need root.
Click to expand...
Click to collapse
Yea, all you have to do for that is just use NVflash to get clockworkmod back and then try either xboarders or evils stock 2.3.3 rom
Anyone have the server settings for the device management server?
Sent from my LG-P999 using XDA Premium App
does any one knows if the charge will get any future update?
-javier- said:
does any one knows if the charge will get any future update?
Click to expand...
Click to collapse
It will get updated to gingerbread at some point, but nobody knows when.
Most of us guessed towards the end of September(about a month after the EP1W GB leak was released publicly)
Here's a fact: Nobody knows exactly when it is coming out. Even the support people at Verizon don't know. They are notified that something is on the way, but they don't tell them until it actually hits the streets.
My opinion, based on info i've gained reading various sources: It should be soon, probably in the next couple weeks. And it won't be EP1W.
I had a brief twitter conversation with p3 a couple days back, asking him if he had heard anything since the leak was released. He didn't offer any info on ETA, but DID say that he knows EP1W is no longer official...in his words, they "blew past" EP1W
This could be good, as personally I consider EP1W rather unstable (in my personal experience) and would love it if the final, official GB release is being developed further to deal with those kinds of issues. But... this could also add significant time to the release cycle as well.
Sent from my GummyCharged Charge
if the release for Gingerbread on the Droid 2/Droid X are any "guidelines", i'd say another 2 months with verizon's release schedule.
On two different occasions with two different people at the Verizon store i was told with authority to expect an update this month (sept). We will see. I tried checking for software updates on the verizon site but it wouldn't let me enter my model, which was strange. I know only the owner's manual was on there but maybe they're getting ready to add something.
I meant the Samsung page- sorry!
When is gingerbread coming to the charge? Not happy with buggy froyo.
1answer
Hi there! Thank you for your inquiry. We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion. Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider. Please feel free to check back with us periodically for updates. Thank you for your understanding and patience. Technical Support
SamsungSupport11
another response from Samsung
A : Greetings! Thanks for reaching out! Unfortunately, we do not have any information as to when or if the Droid Charge will be getting Gingerbread but please check back for updates or visit www.samsung.com for news. We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products. If you need additional support please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time. You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S. Chat Support: http://goo.gl/ZALJm Thanks and have a great day!
SamsungSupport9
Notice the response----- when or if --- when/if .. LOL
galaxyuser88 said:
When is gingerbread coming to the charge? Not happy with buggy froyo.
1answer
Hi there! Thank you for your inquiry. We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion. Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider. Please feel free to check back with us periodically for updates. Thank you for your understanding and patience. Technical Support
SamsungSupport11
another response from Samsung
A : Greetings! Thanks for reaching out! Unfortunately, we do not have any information as to when or if the Droid Charge will be getting Gingerbread but please check back for updates or visit www.samsung.com for news. We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products. If you need additional support please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time. You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S. Chat Support: http://goo.gl/ZALJm Thanks and have a great day!
SamsungSupport9
Notice the response----- when or if --- when/if .. LOL
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This is a standard, canned response and means absolutely nothing. Believe me, there is NOTHING to be gleaned by reading this.
Guy at Costco Verizon booth yesterday also told me this month. Also checked out the Bionic...ugly.
-javier- said:
does any one knows if the charge will get any future update?
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While not exactly "official", you have some awesome update options available right now: http://forum.xda-developers.com/showthread.php?t=1259858, and http://forum.xda-developers.com/showthread.php?t=1270987
yeah my understanding is there are at least 2 newer versions out beside EP1W. Guess they are still tweaking it a ton. I would have thought we would have it by now, but patience is a virtue I guess.
I would rather wait and get it right, then get it an have it suck.
piizzadude said:
yeah my understanding is there are at least 2 newer versions out beside EP1W. Guess they are still tweaking it a ton. I would have thought we would have it by now, but patience is a virtue I guess.
I would rather wait and get it right, then get it an have it suck.
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Well, I for one can say that the Humble ROMs from danalo have been faster and more battery efficient than the stock ROMs from Samsung. So, I would be willing to bet that the Humble ROMs available now are going to be better than whatever Samsung has for the next "official" release.
That is, until Cyanogen starts his development job at Samsung, and gets some really awesome CM-like stuff incorporated into the stock Sammy ROMs.
Should be by the end of the month like the thunderbolt update.can't wait!
Sent from my SCH-I510 using XDA App
charge1 said:
Guy at Costco Verizon booth yesterday also told me this month. Also checked out the Bionic...ugly.
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The guys at the Costco booth don't work for Verizon for once. The one's at my Costco are incompetent and seem to give two ****s about their job or helping the customer. I would HIGHLY recommend taking anything they tell you with a grain of salt. I find it very hard to believe they would have any true insider information on this.
Anything the guys at the booth are telling you is hogwash. They are just repeating something a co-worker or customer told them. Verizon does not provide those details to salespeople. Even the tech support people only have vague info like "coming soon", or maaaaaaybe a "this month". You can't miss target dates that you never announce in the first place.
VZ's own techs don't know when the update is coming.
I am friends with a tech at one of the local VZ stores & he has no more idea when it's coming than we do.
~John
jmorton10 said:
VZ's own techs don't know when the update is coming.
I am friends with a tech at one of the local VZ stores & he has no more idea when it's coming than we do.
~John
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Exactly right. Verizon does not tell them. Truth be told, most of these guys find out about the software updates when a customer brings in their phone because of a problem the update caused.
Well. I have been using humblecomb and i so far love the rom.
Sent from my SCH-I510 using xda premium