Wanting to get a Nexus S and i even called TMobile and they said "Best Buy is the only place you can buy it." I then asked if they knew when that ended. They said no.
So, coming from ATT to TMobile for this Nexus S, but i want to keep my current number, not get a new one.
Has anyone else, ordered online, through Best Buy, and been able to become a new customer while keeping their original phone number? I went all the way through their online process, but there was nothing that said "Keep your existing number". I know if i go to a TMobile store, i can do it, but can the Best Buy website do it?
I've never done it online at Best Buy before, but why not go to the store and have them do it for you? They can order it online for you and I'm sure you can port your number.
If not, then just get the new number with contract. Once you comfortable with T-Mobile, call customer service and ask them to port your number over. Of course, you need to keep your At&t service until the port is successful.
I did not know that they could port the number over AFTER I setup the service with them. I might have to do that then. Im going to a different Best Buy that sets up TMobile phones, so hopefully, they can do it for me immediately (If they have any left) in store and i wont have to port the number over.
thanks!
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So, I bought a Qwest Mogul that a guy was using on Sprint. Well I put a Verizon compatible rom on it so it is ready to go on Verizon's network. Well here is the problem, I took it to two Verizon stores yesterday. One was not a corporate store so there weren't able to help me, but were somewhat helpful. The other was an actual Verizon store, the person on the phone for customer service told me that I would have to take it to a store and they would ship it off to get it ready for the network. Well I was willing for them to do that if I could get the phone working. Well I got it there and the guy was typing **** on the computer and after about a half an hour he told me that they couldn't because the phone wasn't E911 compliant. There is no way that the phone isn't E911 compliant. They won't do anything else because the ESN says it isn't.
What should I do? Should I just sell it back on ebay and save up the extra $100 for an XV8600 or is there something I can do. Verizon is totally lame for this. Please try to help me.
Keep calling technical support until someone will add your esn to their database.
I will continue trying that. Does Sprint need to release the ESN to Verizon? That is what I got told today on my 2 hours of getting the runaround from local Verizon stores and the Sprint stores that I went into had no idea what I was talking about. I figured I was not making as much impact on the phone as I could in person, but people are just as dumb in person as they are on the phone.
Hi, wondering if anybody can help me out with ATT policy. I was visiting my grandparents in Toronto when I lost my phone the day before I had to fly home to Los Angeles. Unfortunately I did not have time to look for it since I was busy packing for the trip home. Anyways when I got back I called ATT to tell them my phone was lost and they said they will sendme another phone when I pay my deductable.
Anyways I have two questions
1. Would it be possible to wait until the Touch Pro 2 comes out next month and ask for that as a replacement + cash if needed?
2. What happens if my family manages to find it and mail it back to me? Will ATT know that I found it and force me to return the replacement? Would they even care after i pay the deductable?
they'll probably just send you a refurb fuze and likely refuse the upgrade, especially when the fortress is a new release. i can't see them upgrading you even with cash.
att won't know you found your phone. i had lost a phone and reported it and found it 1 month later and went on to use it fine.
You guyz are lucky, wonder if these giant beast are so nice. :O
rvt1000 said:
they'll probably just send you a refurb fuze and likely refuse the upgrade, especially when the fortress is a new release. i can't see them upgrading you even with cash.
att won't know you found your phone. i had lost a phone and reported it and found it 1 month later and went on to use it fine.
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Seriously? Do you even know what you're talking about? :| If you report a phone stolen and find it and use it, it's no big deal UNLESS you get a new one via insurance. Then it's called fraud. You have to pay the deductible for your phone if you want it via insurance and they'll send a brand new in box one to you. No, you cannot wait till the TP2 comes out and exchange it for that. That will only happen if you've warranty exchange your fuze a lot and you complain to AT&T a lot. Quite a few people have done this. If you really didn't know, AT&T can track you via IMEI. They know which account is linked to which IMEI. They will know when you're using a blacklisted phone or when suddenly a "stolen" phone is being used on the same sim card. Don't take that risk
1) TP2 isn't comming to AT&T anytime soon, and they will never give you a better phone plus cash
2) I believe they put a status code of a bad or lost ESN id on the databases, so the phone can't be used again on the AT&T network. It may even come up as a stolen status.
That won't stop you from being able to use the phone as a PDA
Cassetti said:
1) TP2 isn't comming to AT&T anytime soon, and they will never give you a better phone plus cash
2) I believe they put a status code of a bad or lost ESN id on the databases, so the phone can't be used again on the AT&T network. It may even come up as a stolen status.
That won't stop you from being able to use the phone as a PDA
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#2 is not true, but #1 probably is.
I believe Cassetti is right about #2 When you call it stolen, they block the esn id so the thief can't use your phone.
D3TH METAL said:
I believe Cassetti is right about #2 When you call it stolen, they block the esn id so the thief can't use your phone.
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the fact is : its not true. Proven fact.
thx for the info guys, i called up att and told them what happened, paid the deductable and picked up a new fuze. I ask them what happened if i manage to find it and they said most likely they will let me keep it as a back up but i would need to call them to reactivate it or something like that.
guess i;ll just skip the touch pro 2 and wait for a WM7 device or that rumored microsoft "pink" zune phone lol...
It is not blacklisted. If you find it you can use it or sell it. You don't have to "reactivate" or anything, just put a SIM card in and off you go.
I'm meeting someone from craigslist to buy a used Verizon phone and I have a couple of questions. I am going to meet them at a store, but there are no official Verizon stores around, only a Wireless Zone (which is an authorized Verizon retailer I believe). Will they be able to activate the phone on my account and confirm that the ESN is clear? (i.e. am I able to guarantee the phone won't be marked stolen at a later date if it is activated on my account?) Or is this the type of thing that should only be done at a real Verizon store? Any other advice for buying phones on craigslist?
winterknoll said:
I'm meeting someone from craigslist to buy a used Verizon phone and I have a couple of questions. I am going to meet them at a store, but there are no official Verizon stores around, only a Wireless Zone (which is an authorized Verizon retailer I believe). Will they be able to activate the phone on my account and confirm that the ESN is clear? (i.e. am I able to guarantee the phone won't be marked stolen at a later date if it is activated on my account?) Or is this the type of thing that should only be done at a real Verizon store? Any other advice for buying phones on craigslist?
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I've been here before. When you see your new phone, yank the battery, take your current phone dial *611, then get to customer service. Tell them you are buying a used phone and you want to make sure the ESN is ok to activate on your account.
They will ask for the ESN of the phone, then they'll give the OK, good or bad. They will tell you if the phone is ok to activate or not, that will be what you need to move on and buy it.
What ever the seller says, could be bull...so MAKE SURE YOU CALL.
Wireless zone MIGHT help but, they are a 3rd party, they might not help at all or charge you something for checking. Calling Verizon directly might be your best bet here. You'll be able to do this all on-line too...
Don't forget to hit thanks if this helped
Thanks David..if I'm not the account holder, will I need any sort of PIN or passcode do you know?
winterknoll said:
Thanks David..if I'm not the account holder, will I need any sort of PIN or passcode do you know?
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To access your account, the automated system asks for the last 4 of the SS number of the account holder.
Customer service is pretty good over all, so if your dialing in from a Verizon phone, and you get by the logon prompts fine, you should be all set.
Do you have a verizon phone now ? If so, just hit *611 and see if the option to get to customer service is presented to you, if so, it should be all set for you when you go check out your new phone.
Edit: Another thought, if you have been talking voice wise to the seller, as him/her for the ESN number so you can check out the phone, then call CS. When you get to see him/her, you just gota open the back cover and make sure you have the right ESN that he/she gave you.
So how do I obtain my unlock code if Tmobile is being a pita? I'm on simple mobile.
I've been on simple mobile for a while with no issues but ever since I've used the lg tool to update to gingerbread, the access point name for simple mobile won't stay, it keeps going back to tmobile. So how do I get the unlock code?
Did you go to a store or did you call customer service? Before i knew any better I paid someone to get the code and do it for my BB. I think you can find someone over the net to do it try googling it or try to go to a few different stores and make friends with the reps. Buy a case for the phone or a bluetooth or charger and just get to talkin with them . Or make them think you know a few people who need phones and go over plans and then shmooze it out of them then just dont ever go back in unless you actually know some people who need phones and you can convince them to go to tmo.l Rember the nice guy finishes last
CXharlie
If you have proof of purchase T-Mobile customer care can request for you. They will give you number to fax in POP.
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my sister broke her phone and instead of going to the sprint store i thought i would peruse the local craigslist phones.
1. so what are somethings that i should lookout for when buying a used phone?
2. I keep seeing ads that say "clean ESN"...how can i go about verifying that the ESN is truely clean?
I myself have bought about 30 used phones on Craigslist and from experience is i would check to make sure all basic features are working like wifi and camera,trust me i bought a phone that had neither working.For esn check you can always call the sprint customer service 800 number and give them the phones esn.Just ask the seller to provide you before actually viewing the phone that way you dont waste your time or get scammed!
if you're buying a Sprint phone, best thing to do is meet at a Sprint store to check if the ESN is clean and useable...half the time you call into customer service, you get different answers about the ESN. But yeah, check the basics (speakerphone/camera/digitizer/buttoms, etc)